Shaw Outage in Oakbank, Manitoba

@Bell_MTS @Bell_MTSHelps … the 8-12 app’t showed up .. late.. tells me i need a new line. MTS chat says this will happen before Nov 2?? So now no cable, internet, etc at all until then.. hello @ShawInfo.. wondering u provide service with less than a 9+ week window?

(1/2) I must say that I am quite disappointed with the #ITAENG #Euro2020Final picture quality on @Shawhelp and @CTV. Low resolution, compression artifacts, dropped frames, etc. Meanwhile it’s shot in 4K HDR and is being presented as such by @BBC in the UK.

Only some of my cable channels are working. Please help @Shawhelp

Hey @Shawhelp, just reporting a service outage in Heritage Park / Crestview area. Outage started around 3 p.m. Got an ETA for restoration?

Hey @Shawhelp, just reporting a service outage in Heritage Park / Crestview area. Outrage started around 3 p.m. Got an ETA for restoration?

@Shawhelp St.Vital Winnipeg, Hydro restored 5 hours ago and you say as soon the power restored the internet will be back, If I don’t pay the bill you will cut the service in the same minute, but when it’s from your side , no problem we have to wait

@ShawInfo thank you SO MUCH for the network reset during triple overtime. You guys suck.

This is literally ridiculous.... I have my ps5 hardwired to my router and the internet still drops... clearly it’s not cause the wifi🙄 I’m losing full with this dog water company, like theyre so free, boxed like a fish, no thumbs type ****. @ShawInfo

@Shawhelp internet outage in Winnipeg, 400 block of Higgins Avenue R3A 1S5

Call @ShawInfo for tech support because my internet is down only to find out that the support call center is closed and would have to use chat, except my internet is down which makes it impossible.

Shaw informed me I need to upgrade my TV box or I'll lose channels. Guess what - with the "upgrade" I lost a bunch of channels. After dealing w/ Shaw for 8 hours on chat/phone, issue is still not resolved. Thanks for the downgrade @ShawInfo - still waiting for a call from you!

Why is @ShawInfo customer service so bad!? Waiting almost 3 weeks for a callback!

@Shawhelp Ooou another useless message that will fix it for 2 weeks & we will have to do this over again? How about fix your internet????

@ShawInfo why is the PVR so horrible. Skipping, not recording whole episodes, no sound.

@Shawhelp The three channels (TSN2, CTV NEWS Channel and CBC NEWS Network) are all back for now. Will monitor if there is any trouble from now on.

The new voice controlled Shaw TV is the crappiest system I've ever used. Poor quality(macroblocking), horrible interface, duplicate recordings, audio & video dropouts. Just horrible. I'm seriously considering dropping it. @ShawInfo @Shawhelp

@ShawInfo Why no Linux Desktop support for Bluecurve TV?

@ShawInfo my 84 yr old mother was charged $300 for cable box 5 days after cancelling service. Waiting 11 weeks now for refund box returned 1 week after cancellation. Way to go jerks! #shittyservice #bigtelecom

Another day of wait and disappointment even after initial response by @ShawInfo to send DM. Is @BellMts @TELUSsupport different when it comes to internet service???

. @Shawhelp Last Wednesday my internet and tv were down from 8am until 5:30pm and today the same issue is happening again. What are you going to do for me? I’m working from home and I can’t afford these interruptions.

@Shawhelp my modem still has the two up/down lights still blue after an hour?

@Shawhelp is there an issue with internet in Port Moody BC? Network has been slow all day and now is completely down.

@Shawhelp Is there a service outage in Eaat Vancouver? Not posted on your website but my daughter is messaging me that our internet is down.

@Shawhelp I was on a call to Shaw for an hour yesterday and the issue couldn’t be resolved. A technician came today and said that VOD was out but he would let us know when it was back up and running.

@brittvine @ShawInfo I am very disappointed @Shawhelp would treat you this way rather than provide the technical support you were wanting to fix their issue!

BEST PART after repairing the malfunctioning hardware causing our intermittent wifi issues (Shaw’s problem, not mine!) the @ShawInfo tech misdiagnosed our Ethernet issue. I graciously offered him coaching.

I’m not sure who needs coaching to connect to wifi, but want to bet that one of these things influenced my perceived credibility in the eyes of @shawinfo technicians and customer service agents?

I have a few thoughts after spending 2 weeks trying to convince @shawinfo there was an issue with my company’s internet. But first, please note that when Shaw finally agreed to send a technician it was to offer me COACHING SUPPORT to get connected. #womeninbusiness #Canada #yyc

@shawhelp also a Surrey resident having issues with internet access. My roommate and I both WFH this is no good.

I still don't know how Telus is still in business. I ordered their services 2 weeks ago and nothing was done. NOTHING. I ordered Shaw internet YESTERDAY and TODAY (it just arrived!), it is in my hands! @ShawInfo 10x0 @TELUS Shaw has better customer service and are more efficient!