Shaw

Shaw Outage Report in Ponoka, Alberta

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Ponoka, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Ponoka and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Ponoka, Alberta 12/04/2025 21:20

December 04: Problems at Shaw

Shaw is having issues since 08:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (64%)

    Internet (64%)

  2. TV (13%)

    TV (13%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • mefisto82 JonyDice (@mefisto82) reported

    @Shawhelp Awful quality there isn't a day in the wifi signal fall down I though making and upgrade in the speed but even making that doesn't work and your instructions in the link are useless.

  • Nimhon Sam Nimchonok (@Nimhon) reported

    @Shawhelp Full of excuses. Keep getting techs down to say they fixed. Can’t watch recorded shows without network errors. High prices, low commitment. Then they say to DM them so others don’t see the message.

  • grandmatwins_ Dale Rempel (@grandmatwins_) reported

    @Shawhelp I want to cancel my Crave movies and HBO on October 6

  • Sztuman Chris S (@Sztuman) reported

    @Shawhelp installed blue curve. should be called brown curve. works like ****. four interactions with shaw to get it to work and today they curve off from support chat.if this message fails to work back to telus which worked flawless.

  • mrkaswa mr kaswa (@mrkaswa) reported

    @Shawhelp Is that the @shawhelp morning crew, or are you expecting this trouble to take until. tomorrow to fix? How hard can it be? Where was the last place the signal worked? Go forward from there, it's a 1/2 square block area.

  • BVBattle Brian Battle (@BVBattle) reported

    @Shawhelp Was getting a message saying channel was temporarily unavailable, give us some time to fix it, then it would go to the previous channel. It seems to be ok now. Was able to go back to the begin of Jeopardy, I’m happy now. Thanks for the quick response

  • Sztuman Chris S (@Sztuman) reported

    @Shawhelp tv not working. why would we be left with a service that only works once and a while. this is terrible.

  • Charlene_Kotze Dr. Charlene Kotze (@Charlene_Kotze) reported

    NOT cool @Shawhelp #Shaw. Spent the entire afternoon on a chat trying tot roubleshoot my modem. They’ll send a replay by mail. I have to work from home, and I need internet. Ever heard of couriers? Why can’t we phone support anymore?

  • Charlene_Kotze Dr. Charlene Kotze (@Charlene_Kotze) reported

    @Shawhelp I’ll see if someone can help by phone.

  • mrkaswa mr kaswa (@mrkaswa) reported

    @Shawhelp I can understand....sort of....the length of time needed to pinpoint such a small area (is there not software that can ping all your modems in a fairly large area, and then identify on a map those that do not answer?) But once the small area is identified, shouldn't the issue..