Shaw

Shaw Outage Report in Queen Charlotte, British Columbia

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Queen Charlotte, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Queen Charlotte and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Queen Charlotte, British Columbia 11/24/2025 12:25

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. TV (9%)

    TV (9%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • BeingVishav Vishav (@BeingVishav) reported

    @Shawhelp Can you at least tell us how long it will take to fix, people are suppose to be working from home. You support system couldn’t care any less to inform when will this sort out.

  • purinator Tarun puri (@purinator) reported

    @Shawhelp Hi. Is there an outage in the Surrey Cloverdale area. We don’t seem to have any internet.

  • rskCloverdale RSK@Cloverdale (@rskCloverdale) reported

    @Shawhelp Do you guys have any update on the outage. Last update in the shared web site is 2 hrs before and it says under investigation.. can we have some updates on the progress?

  • OnHels HelsOnWheels (@OnHels) reported

    @Shawhelp @dakotaboybrian @staceykate1973 I dumped you cause my contract was finishing n you told me 2week later what I had after the contract was going up 80$ 2 weeks lately you brought it down 15$, the last week of my contract same price but 2days before the end of contract WE WILL LEAVE IT TO WHAT YOURE PAYING NOW! 🖕

  • jfmezei Jean-François Mezei (@jfmezei) reported

    @mobutils @CRTCeng @ShawInfo The DHCP part is important because the ISP has to give the cableco large chunks of IPs that are managed by the cableco, split into blocks for each CMTS with routing tables, and DHCP programmed to give an ISP customer an IP that belongs to ISP *and* routed to that CMTS.

  • DogfoodSoup DogfoodSoup (@DogfoodSoup) reported

    @Shawhelp Hello, is the outage in Surrey impacting email in other areas of the Lower Mainland?

  • jblnavoa John Navoa (@jblnavoa) reported

    @ShawInfo there was service done in Surrey BC from 1 to 7am MT. Still no servixe and kids have virtual school. What's up Shaw??

  • hoven_michael Michael Hoven (@hoven_michael) reported

    @Shawhelp my internet is not working. Is there an outage

  • mobutils James Pike 🇨🇦 (@mobutils) reported

    @jfmezei @CRTCeng After rereading the thread… I don’t think it needs modification given that I did present this was in the context of @shawInfo, my last my provider. However, It may have been more correct to say I have been following the WHSA rates issue, in the first post.

  • EricaMcGavin Erica McGavin (@EricaMcGavin) reported

    @Shawhelp do you have an estimated time of repair for the Cloverdale outage?