Shaw

Shaw Outage Report in Richmond Hill, York, Ontario

No problems detected

If you are having issues, please submit a report below.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Richmond Hill, Ontario

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Richmond Hill, York, Ontario 02/13/2026 07:00

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (59%)

    Internet (59%)

  2. TV (18%)

    TV (18%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Richmond Hill, York, Ontario

The most recent Shaw outage reports came from the following cities: Toronto, Scarborough and York.

Loading map, please wait...
City Problem Type Report Time
CanadaToronto Wi-fi
CanadaToronto Total Blackout
CanadaToronto E-mail
CanadaToronto E-mail
CanadaToronto Internet
CanadaToronto TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Richmond Hill, Ontario

Latest outage, problems and issue reports in Richmond Hill and nearby locations:

  • MisterJustinT Justin T (@MisterJustinT) reported from Toronto, Ontario

    @CM02051985 @smFISHMAN @ShawInfo Enter your info, it might redirect you to the Network. I get a Rogers pop up to enter my info, that might just be how it works for Shaw.

  • DelroyDyer89 Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported from Toronto, Ontario

    @ShawInfo needs to sell @FreedomMobile at a discount. They have neglected the network. It's unacceptable that in this day and age rain interrupts mobile data.

  • DelroyDyer89 Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported from Toronto, Ontario

    Today's #rogersoutage is yet another reason the government needs to divest @FreedomMobile from any sale of @ShawInfo. While all @Rogers brands including #chatr #fido are down, freedom customers have service because it's a separate network still.

  • AlsoKnownAs_AA Algis Akstinas (@AlsoKnownAs_AA) reported from Toronto, Ontario

    @Mark_Goldberg @ShawInfo Good for people in AB & B.C. that can and want to bundle. But not focused on the underserved or accessibility. Have to have a fixed service, qualify. And accept zoned plan limitations. If you followed the Wireless Industry Review closely @TD_Canada these were some of key points.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • VincentDynamo Vincent (@VincentDynamo) reported

    @Shawhelp I need help

  • B_J_56 BJ (@B_J_56) reported

    @Shawhelp worst customer service. Lied to by multiple reps today saying my tech issue was the result of an outage because they were too lazy to do their job. Now I have to wait until Friday for a service appointment when the problem is clearly the modem which needs to be swapped

  • Nicofletcherftw Nicolas Fletcher (@Nicofletcherftw) reported

    @SupaFlyis187 @Shawhelp It sucks for everyone right now cutting in and out and they’re not addressing it they’re going to lose a ton of customer base.

  • RealNealDeal H. Neal Cropper (@RealNealDeal) reported from Metchosin, British Columbia

    It's clear to me after three days of terrible service that @ShawInfo is no longer a capable service provider. I live in a capital city and their services are unreliable and frustrating. Sadly I'm on contract with this bad corporate player who cares not about their customers. #yyj

  • mister_price David Price (@mister_price) reported

    @Shawhelp outage in Fort St John. Both internet and cable.

  • KazmiMujab jenniefan (@KazmiMujab) reported

    @Shawhelp our wifi keeps going out. Please help. this isn’t the first time it has happened. it this is the second time today.

  • jonathanblaine Jonathan Blaine (@jonathanblaine) reported

    @peternowak An extremely poor business decision on many fronts: not promoting the health of employees and their families, refusing to prevent COVID infections and potential deaths of both their employees AND customers, not being responsible corporate citizens, among others. @shawinfo

  • RealNealDeal H. Neal Cropper (@RealNealDeal) reported

    @Shawhelp No point in calling, spending 30 minutes to an hour of my valuable time on the phone when you're not going to fix the problem. It is clear after 3 days of this you will not fix it and you don't care.

  • squashgirl9801 Sandy Jung (@squashgirl9801) reported

    @Shawhelp Any ETA on fix? It’s already been a few hours

  • cryptodon Don Marr (@cryptodon) reported

    @Shawhelp The internet is down in Westwood, Edmonton any idea what's up. The modem says it connect just dhcp not working. Phone works for sure did not check TV.