Shaw

Shaw Outage Report in Richmond Hill, York, Ontario

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Richmond Hill, Ontario

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Richmond Hill, York, Ontario 01/20/2026 19:20

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (61%)

    Internet (61%)

  2. TV (17%)

    TV (17%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Richmond Hill, York, Ontario

The most recent Shaw outage reports came from the following cities: Toronto, Scarborough, York and Maple.

Loading map, please wait...
City Problem Type Report Time
CanadaToronto Wi-fi
CanadaToronto TV
CanadaScarborough TV
CanadaToronto Internet
CanadaToronto Internet
CanadaYork Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Richmond Hill, Ontario

Latest outage, problems and issue reports in Richmond Hill and nearby locations:

  • MisterJustinT Justin T (@MisterJustinT) reported from Toronto, Ontario

    @CM02051985 @smFISHMAN @ShawInfo Enter your info, it might redirect you to the Network. I get a Rogers pop up to enter my info, that might just be how it works for Shaw.

  • AlsoKnownAs_AA Algis Akstinas (@AlsoKnownAs_AA) reported from Toronto, Ontario

    @Mark_Goldberg @ShawInfo Good for people in AB & B.C. that can and want to bundle. But not focused on the underserved or accessibility. Have to have a fixed service, qualify. And accept zoned plan limitations. If you followed the Wireless Industry Review closely @TD_Canada these were some of key points.

  • DelroyDyer89 Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported from Toronto, Ontario

    @ShawInfo needs to sell @FreedomMobile at a discount. They have neglected the network. It's unacceptable that in this day and age rain interrupts mobile data.

  • DelroyDyer89 Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported from Toronto, Ontario

    Today's #rogersoutage is yet another reason the government needs to divest @FreedomMobile from any sale of @ShawInfo. While all @Rogers brands including #chatr #fido are down, freedom customers have service because it's a separate network still.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • ItsKalil Kalil Rahime (@ItsKalil) reported

    @Shawhelp customer support is closed… I guess I may need to move my business over to @TELUSsupport since @ShawInfo can’t be bothered to work or answer my questions, huh? #poor #CustomerService #support

  • sidd_patel iamsidd (@sidd_patel) reported

    @Shawhelp is there outage in T3J4J6 neighborhood

  • istaphoto Kris Schofield 🇨🇦🇫🇮 (@istaphoto) reported

    Thanks again @Shawhelp for your completely unreliable service. No internet again. It’s great when you work from home. Hello @TELUSsupport we are calling today.

  • _ClintB_ Clint (@_ClintB_) reported

    @Shawhelp is there an internet outage in Cranbrook? Been offline for about 30 minutes now

  • ryanstinson Ryan Stinson (@ryanstinson) reported

    Yesterday I decided to move my modem/router to get better coverage. I turn it on and now lights just flash. @Shawhelp tells me there’s an outage but their site says nothing. What are you supposed to do when you wfh and heavily depend on it??

  • RavenflyArt RavenflyArt (@RavenflyArt) reported

    @ShawInfo I've been a Shaw customer since for over 30 years. I've stayed with Shaw because, in the past, I've had customer service. Since going to bed with Rogers, that service has become a nightmare. I'm consistently treated like I'm an idiot and I'm done.

  • sidd_patel iamsidd (@sidd_patel) reported

    @Shawhelp Is it down again

  • Benita_Lee Benita Lee 🌺 (@Benita_Lee) reported

    @Shawhelp When watching PVR recordings from my Blue Curve box, the audio and video often don't match up... how to fix this?

  • MelissaG318 Melissa (@MelissaG318) reported

    @Shawhelp is it just me or is there a known issue about the time on my cable box being behind 15min. Currently shows 9:05 but it’s 9:19

  • heynicodee nico | in the dawn of light, to the blackest night (@heynicodee) reported

    @Shawhelp can’t find any outage info online - we’re in a blackout in Surrey BC - any news anywhere?