Shaw outages and service status in Trail, British Columbia

Problems in the last 24 hours in Trail, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Trail, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Shaw Issues Reports Near Trail, British Columbia

Latest outage, problems and issue reports in Trail and nearby locations:

• 
  Erin Frances Fisher (@wrongasparagus) reported 14 minutes ago from Rossland, British Columbia

  @shawhelp the internet near Trail BC has been down all day—can I get an estimate of repair time? Thanks!

• 
  Nate (@Nate_E_man) reported 19 minutes ago from Fruitvale, British Columbia

  @Shawhelp eta on west Kootenay outage? It’s been out since 8:00 am

• 
  Erin Frances Fisher (@wrongasparagus) reported 19 minutes ago from Rossland, British Columbia

  Hey @Shawhelp the internet is down by Trail BC, no info on your outage site. Any estimates when it will be back?

• 
  Erin Frances Fisher (@wrongasparagus) reported 55 minutes ago from Rossland, British Columbia

  Hi @Shawhelp the internet is down but your site says there's no disruptions? Trail BC

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lt (Retired LAPD) Frank Columbo 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇨🇦 (@jsam10983741) reported 4 minutes ago

  @RhonaRaskin @RogersHelps @Shawhelp I feel your pain. I’ve had cell issues for some time. It’s not my phone but Roger’s. Text messages are delayed and/or I don’t receive them. And my phone defaults to Edmonton time? When I dealt with Shaw previously issues were better resolved and promptly.

• 
  OC_2030 (@oc_2030_vision) reported 7 minutes ago

  @Shawhelp Thanks for this update … customer service improves with customer feedback like mine. Next time just turn on TV and see if “The Frame” is on your own TV.

• 
  bc_2027 (@bc_2030_vision) reported 10 minutes ago

  @Shawhelp Just ch 199 in Victoria . I just got thru on phone. Agent has worked with back office and confirmed the issue. Back office is escalating with channel provider. “THe Frame” Said it might take a day or two but should be fixed. Cheers.

• 
  Jennifer & Devina “The Ginja Ninja” 🇨🇦❤️🇺🇦 (@JenniferKingsb6) reported 10 minutes ago

  @Shawhelp Well I guess your app guys heard everybody yelling at them. They just released another update - and this one works. But #getitrightthe1sttime and save yourself trouble.

• 
  Deborah Pineda (@pineda_deborah) reported 11 minutes ago

  @Shawhelp is the Abbeydale area having internet issues? My internet is super slow 🥹🥹🥹

• 
  Sophie (@sophie_everine) reported 12 minutes ago

  @Shawhelp when will the outage in Surrey be over!?

• 
  Sleepless in YYC🇨🇦🇬🇧 (@kvlovely19) reported 12 minutes ago

  @Autumblues @Shawhelp eventually I can get thru but it does take a while I waited on hold for 15 minutes but then I gave up. decided to watch stuff I own since I can't even stream. the outage started just before noon today

• 
  Ugabug (@MaryPChipman) reported 16 minutes ago

  @Shawhelp Yes, the new TV box (#2) is running, however, without a cable, the signal sometimes cuts out - the Internet might be down or slow for a nanosecond. Our WiFi shows as being strong.

• 
  Jonathan Mason (@masonstcc) reported 21 minutes ago

  My @Shawhelp @RogersHelps cable boxes are not working. I don't think the internet is consistent either. Ever since the forced 'upgrade' from Shaw to Rogers hardware. I need a service tech on site to fix this problem. Loyal customer for over 20 years.

• 
  Lori Bird (@lorianebird) reported 21 minutes ago

  @sigurdson_chris @Shawhelp @Rogers What customer service? There isn’t any-at all!