Shaw

Shaw Outage Report in Waterloo, Ontario

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Waterloo, Ontario 12/13/2025 20:40

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (63%)

    Internet (63%)

  2. TV (13%)

    TV (13%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Waterloo, Ontario

The most recent Shaw outage reports came from the following cities: Cambridge and Kitchener.

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City Problem Type Report Time
CanadaCambridge E-mail
CanadaKitchener Internet
CanadaWaterloo Internet
CanadaKitchener TV
CanadaCambridge Wi-fi
CanadaWaterloo Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • JosephBalin pablo freshcobar (@JosephBalin) reported

    @Shawhelp Hey Steph, no worries for not having an ETA. Can you give us some sort of update please? Has the problem been identified? Should we be making alternative W.F.H. arrangements?

  • PaulEAndrews Paul Andrews (@PaulEAndrews) reported

    @SneakyCanadian @Shawhelp TELUS is no better. In fact less transparent on outages. When our business had TELUS we had nothing but issues with them reporting on outages. In this case we’ve been told it’s a fibre cut, at least Shaw is working on it, TELUS would still be discussing how to solve.

  • PaulEAndrews Paul Andrews (@PaulEAndrews) reported

    @Shawhelp I’m aware of the site, and if this is such a big outage then updates should be more timely. It’s almost 90 minutes since last update. I suspect this is also impacting Shaw Business customers and they have an SLA on both updates and repairs. When will the next update be posted?

  • KyleGerbrandt S. Kyle (@KyleGerbrandt) reported

    @Rogers & @ShawInfo. How about no and **** off. The last thing we need is LESS competition. #Rogers #shaw #monopoly

  • OneAcmeMan phenology expert (@OneAcmeMan) reported

    Maybe Rogers buying Shaw means @Shawinfo tech support won't suck hippo-sized *** anymore jk it'll be even worse

  • Laz0101 Lalalaland (@Laz0101) reported

    @ShawInfo If this deal with Rogers goes thru. expect to lose many customers including this one. Id rather pay extra and get @elonmusk internet service than Rogers. But greed and money are king.

  • ovopatrick Patrick (@ovopatrick) reported

    Love a good Shaw service outage that they can’t seem to resolve. Great start to the week ya bums 👍🏻 @Shawhelp

  • JonJennings Jon Jennings (@JonJennings) reported

    @stickers66 @ShawInfo Funny! This is when I usually boast about my flawless Telus setup... except it went down yesterday. No ability to short-cut the script, had to factory reset the modem twice before they'd check with provisioning dept and discover they'd forgotten there was an account on the line

  • Mr_HavalBarwari Haval Barwari (@Mr_HavalBarwari) reported

    @ShawInfo @thehackergals Yeah disable comments on your acquisition post. It’s good for you guys but terrible for customers who will only see prices rise. What a joke.

  • voondiesel Alex Timmins (@voondiesel) reported

    @Shawhelp is there an internet outage in red deer today?