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Shaw

Shaw outages and service status in Waterloo, Ontario

Why is my Shaw service not working?

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Full Outage Map

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Waterloo, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 8: Problems at Shaw

Shaw is having issues since 03:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  • 54% Internet (54%)
  • 18% TV (18%)
  • 11% Wi-fi (11%)
  • 9% E-mail (9%)
  • 6% Total Blackout (6%)
  • 2% Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • LesIsMore1
    Les Stelmach 🇨🇦🇺🇦 (@LesIsMore1) reported

    @Shawhelp we have have at least 7 automated spam calls (purporting to come from Amazon) in last 45 min. Show as unknown name, unknown number so your selective call blocking service doesn’t work. Your algo doesn’t seem to be catching it either.

  • HealEstate
    HealEstate (@HealEstate) reported

    @Shawhelp massive outage in port moody/burquitlam area reported. Shaw said they will fix it in 30 minutes

  • itsUhFISHial
    UhFISHial (@itsUhFISHial) reported

    @ShawInfo seems crazy to not allow returning customers to re-sign a contract with the same rates as your “new customer” rates..feel free to find yourself a new customer, I’ll go be that elsewhere. These savings you have no problem offering, just not to already loyal customers 😢

  • Lamhalen
    Daniel Lam (@Lamhalen) reported from Marathon, Ontario

    @Shawhelp Sorry to leave. Was with Shaw since 2005 when I moved up North. Didn’t want to leave but Shaw non fibre internet was more expensive than TBayTel fibre internet by $25/mon. Plus when Shaw internet was down. I had to wait 1.5 week for service. :( that’s when I made the change

  • RetireOilers12
    Fire Nicholson and Holland (@RetireOilers12) reported

    @Shawhelp day three of terrible service 😑

  • kz_nakano
    Claudia Mendoza N (@kz_nakano) reported

    @ShawInfo why is my internet bill never paid even when it's on auto payment????

  • Queen_Robynn
    TravelRobin76 (@Queen_Robynn) reported

    @Shawhelp my internet goes down for 5-7 minutes than restarts. This happens at least 5 times daily. Is this acceptable?

  • UnitedNfld2175
    Geoff (@UnitedNfld2175) reported

    @Shawhelp @ShawInfo So I received my new pvr in the mail which was great,the news about my bill with a price freeze was top notch only down side to my pvr compared to the one i had befor the upgrade this machine does not have a clock on it & i feel lost without it

  • Becka_1974
    Rebecca Maxwell (@Becka_1974) reported

    @Shawhelp is the internet down in redciff alberta? Restarted my modem twice but still no internet connection.

  • doofuscray
    Hiral Patwa (@doofuscray) reported

    @Shawhelp Having issues connecting to the internet on all devices. Modem has been disconnected and reconnected mulitple times. No blue light signalling the working internet connection