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Shaw

Shaw Outage Report in Waterloo, Ontario

Why is my Shaw service not working?

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If you are having issues, please submit a report below.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Full Outage Map

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Waterloo, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  • 54% Internet (54%)
  • 19% TV (19%)
  • 11% Wi-fi (11%)
  • 9% E-mail (9%)
  • 6% Total Blackout (6%)
  • 2% Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • SHHGeo
    P. (@SHHGeo) reported

    @ShawInfo It's not working. When I dial a number in Iran, it plays a music in the background instead of dial ring!

  • tcolahan
    Admiral Saproling (@tcolahan) reported

    @Shawhelp Our Internet is terrible, really bad. Been especially bad all week with next to no connection every morning. Ookla finally pushes through after about 10 minutes, tells me I'm connected via Telus. So why are we paying for Shaw?

  • 5pinwinnipeg
    Jim Llewellyn (@5pinwinnipeg) reported

    @RaquelH_07 @Shawhelp Same problem here in Island lakes

  • MarleneCorp
    Mar (@MarleneCorp) reported

    @Shawhelp We’ve gone that route many times. Nothing helps. We’re seriously thinking of terminating Shaw and going elsewhere. It’s been months now, no solution

  • aftsmt
    Arian (@aftsmt) reported

    @ShawInfo Could you please waive long-distance calls to Iran to help Iranians in Canada stay connected to their families? @Rogers and @TELUS have already done that!

  • Ali41227540
    Ali (@Ali41227540) reported

    @Shawhelp I got Call back from customer service and he verified that he received the new information and calling to Iran is actually free. Thanks for your support.

  • drksyder74
    Tony Brown (@drksyder74) reported

    @Shawhelp any service problems in Guildford area? Internet is working, but no tv...just sits and spins...

  • astephen008
    Andy S (@astephen008) reported

    @Shawhelp Unable to chat through the app as it can't connect to the server. I was curious if Shae has any specials/promo for ukrainian refugees as I have 2 families moving into my building and I'm trying to help them out.

  • RaquelH_07
    Raquel (@RaquelH_07) reported

    @Shawhelp day 2 of terrible tv. Flickering, sound goes in and out on all channels. It’s not just us but neighbours too. And Netflix, Amazon Prime work fine. (Please don’t suggest disconnecting cables-it’s been done)

  • jenniferelle_
    Jennifer Elle (@jenniferelle_) reported

    I contacted @ShawInfo yesterday to tell them my internet was so bad it was dropping zoom calls. They upgraded me to a way better internet for the same price I’m paying now and my new modem arrived today already. 1 day turnaround. Credit where it’s due for sure.