Shaw

Shaw Outage Report in Waterloo, Ontario

No problems detected

If you are having issues, please submit a report below.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Waterloo, Ontario 03/20/2026 09:30

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (58%)

    Internet (58%)

  2. TV (18%)

    TV (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Waterloo, Ontario

The most recent Shaw outage reports came from the following cities: Kitchener.

Loading map, please wait...
City Problem Type Report Time
CanadaKitchener Internet
CanadaCambridge E-mail
CanadaKitchener Internet
CanadaWaterloo Internet
CanadaKitchener TV
CanadaCambridge Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • fusspot39 Carolyn S (@fusspot39) reported

    Help @Shawhelp we’ve lost all our TVs with a message “Sorry, there seems to be some trouble” I’ve unplugged and plugged in several times. No luck.

  • david47833748 david (@david47833748) reported

    @Shawhelp I have that’s why I sent that tweet. No updates or anything. Might want to give ppl updates more often. It seems like no ones even working on the problem

  • OnlyMysticXio MysticXio 💚 (@OnlyMysticXio) reported

    @Shawhelp Visit your website LOL. I'm not using the data that I had to now pay extra for from my mobile carrier to fix my internet that should be working.

  • SMG365LLC Social Media Guru 365™️ (@SMG365LLC) reported from Calgary, Alberta

    @Shawhelp @social First off. Apologize for your staff's incompetence before telling me to do something. Now the conversation is getting started. 2) Your tech interrupted my conversation with a tenant saying I can't add Ap’s in their store. Learn some respect you have no right to interrupt.

  • andrew00654110 Andrew (@andrew00654110) reported

    @staceybrotzel @Shawhelp @LukaszukAB if you really want to feel frustrated ask them to come out for a service call. "We can't do that because there's a reported outage in your area, so all service calls are automatically cancelled in the outage area".

  • SMG365LLC Social Media Guru 365™️ (@SMG365LLC) reported

    @ShawInfo @Shawhelp unfortunately your third party service @aislelabs isn’t able to assist me (the client) i spent 2 hours with Shaw support on a their software and didn’t get what I paid for. I signed a long term contract and I unfortunately will take legal action. Thanks

  • CameronNuttall Nutty of 🇨🇦(soon to be Sir Nutty) (@CameronNuttall) reported

    @Shawhelp My wife has been on with you for 3 hours! When they couldn’t solve the problem and we asked for a tech to come out they just reset the conversation back to the automated system! She will call tomorrow, someone’s probably going to have a grumpy customer to deal with!

  • SMG365LLC Social Media Guru 365™️ (@SMG365LLC) reported from Calgary, Alberta

    @Shawhelp You ain't listening 👂 I have internet. I had a terrible installation and rude staff members. I am baffled. And your sales staff sell services like @aislelabs and Don't know what the he🏒🏒 it is.

  • SMG365LLC Social Media Guru 365™️ (@SMG365LLC) reported

    @Shawhelp Just did. I am eagerly awaiting the call to fix this problem.

  • Whofreak555 Whofreak555 (@Whofreak555) reported

    Internets down again. @Shawhelp why does this keep happening?