Shaw outages and service status in Whitby, Ontario

Problems in the last 24 hours in Whitby, Ontario

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Whitby, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  No Drones Canada (@NoDronesCanada) reported 10 minutes ago

  .@ShawInfo You are blocking my personal emails to any Shaw email customer. How do I change this? I sent a simple email with an inoffensive graphic, and it triggered some sort of block.

• 
  b ☾ (@brandobrennan) reported 14 minutes ago

  @Shawhelp being on hold for 3 hours so far is quite ridiculous (2 days in a row now). At this point i’m about to dispute charges w my bank. Why is your customer service impossible to contact?

• 
  Ugabug (@MaryPChipman) reported 19 minutes ago

  @Shawhelp Now that there's no cable anymore, is the TV signal going to cut out whenever - like now? Our WiFi was fine.

• 
  Valerie Stables 🇨🇦🏈 Proud Western Canadian (@StablesValerie) reported 23 minutes ago

  @Shawhelp my internet has been down since yesterday afternoon due to a cut cable somewhere in NW Calgary. It has supposedly been fixed yet still no internet. Tried calling twice. Not resolved. Have to wait almost a week for a technician to come fix your modem🤨

• 
  Guy_Barnabe (@GuyBarnabe) reported 25 minutes ago

  @Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…

• 
  b ☾ (@brandobrennan) reported 27 minutes ago

  @Shawhelp Sadly this is 2 days in a row of trying, and today is the last day of the billing cycle, so if I miss it I believe I’ll be double billed essentially. Sad that I have already wasted 5 hours on hold between the last 2 days. Quite disappointed as a loyal customer.

• 
  bc_2027 (@bc_2025_vision) reported 27 minutes ago

  @Shawhelp We really need wait times & callback from Rogers with Shaw support. We had this for > 10 years before it was stopped. Now TELUS has these services and Rogers with Shaw does not. @Rogers Customer service should not be a hardship on hold … no clue whether we will wait hours😟

• 
  Jennifer & Devina “The Ginja Ninja” 🇨🇦❤️🇺🇦 (@JenniferKingsb6) reported 29 minutes ago

  Hey @Shawhelp , those of us in Port Moody/Coquitlam who are now at nearly 12+ hours without service(s) will be looking for a credit on our next bill! And whomever’s responsible for the outage should be penalized.

• 
  Bella Bee  (@SmileyYYC) reported 31 minutes ago

  @Shawhelp I was asked during a technical support call to stay on the line for a quick survey. Tanya decided not to provide that

• 
  Ryan Brackenbury (@slackerman10) reported 31 minutes ago

  Nobody should sign up for @Shawhelp useless customer service that only got worse since the merger. Billions made by these clowns and can’t even get to my house to fix recurrent issues for 48 hours. The amount I pay you should a guy on standby 24/7. #joke #ridiculous #Rogerssucks