Shaw outages and service status in Whitby, Ontario

Problems in the last 24 hours in Whitby, Ontario

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Whitby, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  j a (Puffin) (@P_u_f_f_i_n_) reported 5 minutes ago

  @Shawhelp bonus points that i got a call trying to sell me a new plan with you guys 5 minutes ago, but i can't get you to come out and do the customer support required for my internet to work.

• 
  Ugabug (@MaryPChipman) reported 6 minutes ago

  @Shawhelp It took a few minutes to get back. I checked the HDMI connection, the WiFi signal which was fine & turned the TV off & on again

• 
  Lindsay I.R Wiebe (@LindsayWiebeRD) reported 9 minutes ago

  @Shawhelp I just came home and tried these. My internet is still down.

• 
  Ugabug (@MaryPChipman) reported 11 minutes ago

  @Shawhelp It's ONLY the TV box. I go on the apps on my TV & watch no problem. Our Internet is strong everywhere.

• 
  Rick Alsop (@RickAlsop) reported 13 minutes ago

  @Shawhelp Says no outages on site but down detector says otherwise. I did call and can’t wait on hold for several hours for an automated reply.

• 
  b ☾ (@brandobrennan) reported 19 minutes ago

  @Shawhelp I’ve called 2x today for customer support and after 2 hours on hold, the call goes dead (both times). I need help??

• 
  Nova (@AeliusYar) reported 19 minutes ago

  @Shawhelp is there an internet outage in douglasedale Calgary right now?

• 
  jimmy TehFreak (@TehFreakTweets) reported 21 minutes ago

  My internet has been down for 3 hours now. @CCarrytel support doesnt open for another 5 1/2 hours and the vendor ( @shawhelp ) who licenses the line to them wont assist because im not THEIR customer. Why tf would I be with outages every 3-4 nights?

• 
  Eden☦️ (@eden14900) reported 23 minutes ago

  @Shawhelp Outage issues in north haven

• 
  b ☾ (@brandobrennan) reported 24 minutes ago

  @Shawhelp being on hold for 3 hours so far is quite ridiculous (2 days in a row now). At this point i’m about to dispute charges w my bank. Why is your customer service impossible to contact?