Telus Outage Report in Cochrane, Alberta
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Cochrane, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Cochrane and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 25: Problems at Telus
Telus is having issues since 08:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Cochrane, Alberta
The most recent Telus outage reports came from the following cities: Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Calgary |
Wi-fi | |
| Calgary |
Internet | |
| Calgary |
Internet | |
| Calgary |
Wi-fi | |
| Calgary |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Cochrane, Alberta
Latest outage, problems and issue reports in Cochrane and nearby locations:
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Kim Easterbrook
(@kimeaster) reported
from
Calgary, Alberta
Anyone else having issues with @Telus ?? Every play in football it freezes Pissing us off
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richard
(@richardwfrank8) reported
from
Calgary, Alberta
@TELUS wondering how there is always a wait for over an hour to get customer service on the phone...always! This is crazy!
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REWORKS
(@ReWorksYYC) reported
from
Calgary, Alberta
Well I must admit, @TELUS has redeemed itself as my phone and internet provider. Could still offer easier access to customer service but all the other problems have finally been solved.
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Sarah Halprin
(@sarahlhalprin) reported
from
Cochrane, Alberta
@TELUSsupport hey telus! We're trying to get through to support, been on hold ages, we have had a tech out here a few times and still has not fixed the problem! Any idea what wait times are??
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Alyssa Berry
(@Aly_B_YYC) reported
from
Calgary, Alberta
Things must not be going well for @TELUS that they have to get ill informed “lifestyle” influencers to shill the Babylon app on IG. What a mess. Tax dollars should never support private business. Full stop.
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Perla Coddington: Pinterest Mom
(@MsCoddington) reported
from
Calgary, Alberta
Is anyone else having issues with their @TELUS internet but every time you call to get it dealt with, literally nothing changes and the problem keeps getting worse? @TELUSsupport
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Lisa Beauchamp
(@Lisa_Beauchamp) reported
from
Calgary, Alberta
@TELUSsupport @TELUS Your tech support or lack thereof is horrendous! I cannot get through! No internet connection for over 24 hours!
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(Jon)ny Foozball
(@jonathanwhudson) reported
from
Calgary, Alberta
@sheldonjones83 @DanSportsFan34 I'm watching it through my Telus login right now.
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M.G. Duggan Tweeting Trucker🇨🇦
(@ve6dpa) reported
from
Calgary, Alberta
@SAndersonshpk @Shawhelp They're horrible right now! Not sure what the heck to do? Really don't like Telus either.
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🇨🇦”Magic” Max Pincombe🇨🇦
(@MaxPincombe) reported
from
Calgary, Alberta
Well @TELUS or @Koodo ?!? 1st time customer experiance is an absolute nightmare.! Who sends out a rep in a Telus shirt, offers a Telus plan, confirms on a Telus number and ships Koodo SIM cards !?! Then doesn’t have live service & takes 2 days for a callback... still waiting
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ferhab
(@drybones_33) reported
from
Calgary, Alberta
Lost signal are your ******* kidding @telus
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N.
(@SoulfulHarmony) reported
from
Calgary, Alberta
I repeat! No one should become a customer of @TELUS they have no idea how to support their customers, let alone loyalty members during this pendamic @TELUSsupport you could learn from your competitor @ShawInfo
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Vipul
(@Vipul___) reported
from
Calgary, Alberta
The only reason I’m staying with Shaw cause they have monopoly in my area. How come @TELUS is letting them play like that. Hope @TELUS invests in some infrastructure. Shaw is beyond horrible in terms of service and promise @Shawhelp
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cm
(@Crackmacs) reported
from
Calgary, Alberta
@daddyandmadi @adolwyn But still a viable solution, and there's others. The point is the government didn't even try. Instead of focusing the blame (without reason no less) on teachers, focus on the solutions and the government who refused to even explore them. Hotels, Telus convention center, empty
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REWORKS
(@ReWorksYYC) reported
from
Calgary, Alberta
I’m not sure which is more painful, a wasp sting on the lip or trying to access @Telus customer support. Why did we let these guys become a monopoly? #yyc #smallbusiness #terribleservice
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Adam J. Humphreys
(@Making8) reported
from
Calgary, Alberta
@JayBeeGooner @TELUS Yep, 100 down difference max which is pathetic. @Bell says they won’t charge a premium until March 31st. If it’s not GBps it’s not really true 5G.
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Kevin Barrowcliff (@🏡)
(@KBarrowcliff) reported
from
Calgary, Alberta
@CraveHelp ok TELUS or CRAVE or BELL, I continue to get this damn problem every few days on multiple TVs where I have to log out and log back in just to have access to programming. The issue is when I have to log out because it tells me I have to subscribe to HBO etc..😡😡😡
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cara
(@jeterfan28) reported
from
Calgary, Alberta
Just want to say huge thanks to our @TELUS repair guy Mitchell. He came short notice to my house to fix our internet, tv, phone and booster. If anyone needs a good, friendly repair guy I’ll share his business card
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REWORKS
(@ReWorksYYC) reported
from
Calgary, Alberta
@june_bug_june @TELUS Good advise! The wasp sting swelling has gone down but I still haven’t heard back from Telus customer service. Will try your suggestions today.
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Adam J. Humphreys
(@Making8) reported
from
Calgary, Alberta
@Apple is announcing their new products today. I’m verifying if the @TELUS 5G networks hardware aside actually have the bandwidth in place here despite map saying 5G. @financialpost intimated in an article yesterday the bandwidth for it wasn’t being sold to the network yet.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Denys DK
(@dk_denys) reported
@FriendlyFuture Telus has recently withdrew $430 from our account for about 300Mb of data out of plan. So disappointed, as Telus committed to help arriving Ukrainians, but now took all our money, even though we are those Ukrainians with 2 little kids fleeing the war in Ukraine
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Bad Apples
(@BadAppl09147223) reported
@TELUSsupport Hi Telus support. Any idea when the Telus Tv + app will be working again (Vancouver).Has been impossible to log on to it for past three days. Will my bill reflect this service outage?
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Malcolm van Delst
(@malcolm8) reported
For anyone choosing between @TELUS and Novus, a few neighbours and I ran internet speedtests in our building. Telus, who insisted to me that "Tier 2" provider, Novus, could never meet their speeds, came in at 25 to 50 Mbps up and down while Novus was consistently 100 Mbps. AND...
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Michael Damon
(@alpendamon) reported
@westcoaster234 @raygaurca @TELUS Any amount for letting a bank have your money is top level ridiculous. Is a $20 monthly service fee in the normal range? No credit unions?
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Denys DK
(@dk_denys) reported
@TELUS has recently withdrew $430 from our account for about 300Mb of data out of plan. So disappointed, as Telus committed to help arriving Ukrainians, but now took all our money, even though we are those Ukrainians with 2 little kids fleeing the war in Ukraine
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colleenm
(@gomindshine1) reported
@this_is_JF @Tracytms Signed deal with Telus and Huawei to develop Canada's 5G broadband too. JT had to cancel it.
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Yuchen Hou
(@HLCMoonrock) reported
@TELUS Ongoing internet outage at M3A (North York Ontario) since this morning; modem cannot make a connection. No service outage according to your website; please confirm if there is an issue.
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I belong to Christ & Heaven
(@PurplePathtoGod) reported
No response to this message from TELUS AI sourcing either. They'd call me fake or mock me for seasonal job at Amazon. It's what their team is paid to do. They've made money by making me look evil or bad because I'm not! #deception
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Nimsy
(@2intote) reported
TELUS made me fill out an application to call the Bahamas citing security issues. I am still waiting for the approval 2 weeks later. And we live in a free country. @TELUS let's talk about it
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Jimbo Popowich
(@JimboPopowich) reported
@mogrant61 @TELUS Just reduce part of your service, in increments if possible. Tell them what you are doing. They reduced my bill by thirty bucks a month.