Telus outages and service status in Drumheller, Alberta

Problems in the last 24 hours in Drumheller, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Drumheller, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports Near Drumheller, Alberta

Latest outage, problems and issue reports in Drumheller and nearby locations:

• 
  it's a Travis D ! (@ChadArcher1) reported 35 minutes ago from Drumheller, Alberta

  Hey @TELUS way to go on your failed internet and television service. Love to miss #nhlplayoffs2022 because of technical difficulties.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Slowflake (@Slowflake1601) reported 3 minutes ago

  Telus got caught using AI to hide the accent of their customer service agents. What I wouldn't give to hear "DO NOT REDEEM" in a perfect Canadian accent.

• 
  Shagrath: "The freest of men fly no colors at all" (@Shagarchist) reported 4 minutes ago

  @MackTheKnive It's a stop gap, not a permanent fix but probably yeah. I'm already looking at an antenna. May drop the hammer soon. If only to not keep sending Telus $$$ for dogshit service.

• 
  Canadian Financial Markets Update (@CdnFinancialMkt) reported 4 minutes ago

  Evening pod is live. - telus using A I to alter the accents of customer service agents. More news and market data are on the podcast.

• 
  Evar Orbus and His Galactic ****-Wailers (@JizzWailers) reported 4 minutes ago

  @PeterMeiszner @BoVanston @TELUS Nobody wants this, **** off

• 
  Paul Henderson (@Hendy759) reported 9 minutes ago

  @MarkJCarney @EvanLSolomon Isn’t Telus in financial trouble? So…this is another government handout?

• 
  SikhretService (@SikhretService) reported 9 minutes ago

  @Trendstockers @TELUS Same situation happened with me. Telus will have a tough time winning and retaining customers over. Black friday door to door salesman sold me on it. Since then iv cancelled 2/4 lines i activated with them. Telus koodo Internet has been pretty terrible. Im pretty happy with Telus home security, as long as I don’t ever get billed for the fire department dispatch on a false alarm. My neighbour got stuck with a $1200 bill on a false alarm.

• 
  notadampaul (@notadampaul) reported 19 minutes ago

  @PaulyTremonte @tunguz in the context of AI the useful metric is FLOPS/$, or useful compute per dollar. On this measure, Telus is far behind the pack. They also provide the ~worst telecom service in the entire developed world at the most expensive rates. So yeah, I expect it to be done similarly poorly

• 
  Nighted (@N1ght3d) reported 19 minutes ago

  @buperac Telus used to have good support now it's terrible and infuriating dealing with some 76 IQ evolutionary throwback that believes it's smarter than you.

• 
  HoodMomma (@MommaHood2) reported 22 minutes ago

  @janelleybelley3 I never had an issue with anyone until Telus sent a predator to my house to install internet and then they sent another predator to my house few mths later to fix the internet. Ladies never trust the reps from Telus, they're predators looking for their next victims.

• 
  Peter Girnus 🦅 (@gothburz) reported 23 minutes ago

  I am the Director of Voice Experience Innovation at Telus International. Six months ago, my team deployed a real-time accent harmonization layer across our Southeast Asian call centers. The agent speaks. The system listens. The customer hears Ohio. I keep a demo reel on my laptop. Before and after. The before sounds like a woman in Manila who went to university in Quezon City and has been resolving billing disputes for nine years. The after sounds like a woman who might be in a strip mall in Columbus. Same words. Same syntax. Same problem-solving. The only thing we change is the part that makes the customer hang up. The metrics are on slide eleven of my board deck. I'm looking at it right now: Customer satisfaction: up 23 percent. Average handle time: down 40 seconds. Escalation requests: down 31 percent. My VP asked what drove the improvement. I said, "Reduced communication friction." Which is technically true. The friction was that our customers don't like talking to people who sound foreign. We didn't fix that. We made it so they never have to know. The system processes voice in 11-millisecond intervals. It maps phonemic patterns to General American English midpoint targets. Internally we call these targets "anchor voices." The anchor voices were generated from 4,000 hours of NPR pledge drive recordings. We picked NPR specifically because listener studies show it's the accent American consumers trust most with their credit card number. (The agent hears themselves the whole time. Their own voice in their own headset. They just know that somewhere in those 11 milliseconds, a machine decides that what they actually sound like isn't something a customer in Phoenix will tolerate for the length of a billing inquiry.) Employee 7734 in our Manila hub asked to hear the output. We played it for her in a breakout room — the one with the motivational poster about "Bringing Your Whole Self to Work." She listened for six seconds. Pulled her headset down around her neck. Went quiet. Then she said, "Is that what they need me to be?" Her CSAT scores are in the 94th percentile. She clocks in every morning at 7:45. I should explain the economics because they're elegant: we hired agents in the Philippines at $4 an hour. We spent $11 million on a system that makes them sound like they cost $35 an hour. The delta is the product. We don't sell accent correction. We sell the gap between what a worker costs and what a customer requires them to sound like. The system doesn't work in reverse. If a customer with a heavy accent calls in, we don't smooth their voice for our agents. Harmonization flows one direction. Toward the customer. Away from the worker. Always uphill. Three agents requested transfers to text-based channels last quarter. They said they felt "disconnected from their own calls." My HR partner coded it as an engagement issue. Recommended a team outing. Bowling, I think. Every morning, 14,000 agents open their mouths and a machine makes a decision about what comes out the other end. They perform the labor. We perform the correction. The customer performs their preference. Nobody performs anything wrong.