Telus outages and service status in Abbotsford, British Columbia

Problems in the last 24 hours in Abbotsford, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Abbotsford, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports Near Abbotsford, British Columbia

Latest outage, problems and issue reports in Abbotsford and nearby locations:

• 
  Joe Pratap (@Joepratap) reported 6 minutes ago from Abbotsford, British Columbia

  @zenonac Atta boy Z. Come on over to Telus where our calls never get dropped.

• 
  💙LaLaNucks💚 (@LaLaVirtanen18) reported 8 minutes ago from Abbotsford, British Columbia

  Alrighty I’m gonna head out to the mall I know I said I woukd never again lol but I need my headphones so bad I hope TELUS has them in stock!! I don’t think it will be that busy around this hour lol no one said ever!!

• 
  🚴 Jim Ⓥ (@itsjim84) reported 8 minutes ago from Abbotsford, British Columbia

  @Tim_Ell @pattibacchus @TELUS @cbcErica @Dave_Eby @jjhorgan @carolejames When I was previously a Telus customer WITH a contract, they often raised the price, though they didn't bother to notify me. Cancelling was also costly.

• 
  Vitamin B12 (@VitaB_12) reported 10 minutes ago from Mission, British Columbia

  BC/Canada people! How do you feel about @TELUS ? Im sick of @Bell treating me like **** after so many years and am looking to switch in the next week or two!

• 
  ModernMamaFV (@ModernMamaFV) reported 12 minutes ago from Abbotsford, British Columbia

  My 76- old grandmother (May 2019): I would like to cancel all services @TELUS: Sure no prob. February 2020: Bill goes to me advising on arrears. Acct was not cancelled. Pin, birthdate, account number, address provided and accused voice being too young and refused to cancel.

• 
  ModernMama Vancouver (@ModernMamaVan) reported 12 minutes ago from Abbotsford, British Columbia

  @AmyBeeman @TELUSsupport @TELUS Telus is honestly one of the worst companies we have ever dealt with. We cancelled all services with them over a year ago and still get charged monthly. Zero customer service!

• 
  ModernMamaFV (@ModernMamaFV) reported 13 minutes ago from Abbotsford, British Columbia

  @TELUSsupport @TELUS over the phone 9 months ago said that the account was cancelled. Seems like every single person says something different. Awesome customer service and excellent treatment of a senior citizen 💩

• 
  Jillian Casselman (@JillCasselman1) reported 17 minutes ago from Abbotsford, British Columbia

  @telus @TELUSsupport fibre optic outage in #Abbotsford any update on it returning please?

• 
  Cameron Wilson (@CameronBWilson) reported 32 minutes ago from Abbotsford, British Columbia

  @TELUSsupport having to unplug the PVR multiple times a day for the last month is terrible. Tech support(20+ calls) hasn’t worked nor has in home(8 tech visits) either. #wearedone #canceltelus @TELUS

• 
  Wayne O (@WaynesPlanet) reported 34 minutes ago from Abbotsford, British Columbia

  .@TELUS @TELUSsupport has by far the WORST customer service in Canada. Never had no call back option and an estimated FIFTY FIVE (55) MINUTE WAIT TIME. When you pay $250 a month you expect a modicum or customer service

• 
  🚴 Jim Ⓥ (@itsjim84) reported 49 minutes ago from Abbotsford, British Columbia

  @pattibacchus @KHampe_ @TELUSsupport @cbcErica @Dave_Eby @jjhorgan @carolejames Customer: I was supposed to pay X amount, but you increased it by Y dollars Telus: Yes we have to increase our fees sometimes Cust: But I have a contract Telus: Yes we have to increase our fees sometimes Cust: Okay then cancel my account Telus: You can't you have a contract

• 
  James Inglis (@JRI_Media) reported 51 minutes ago from Abbotsford, British Columbia

  Day 26 of waiting for my iPhone 12 Pro to arrive. After 90 minutes of waiting on hold, support unable to give any idea when I'll get it. Oh, but @Telus already billing me as if I have it. Hope it arrives before @Apple announces the iPhone 13.

• 
  kayge (@sparklehorss) reported 54 minutes ago from Abbotsford, British Columbia

  @TELUS what a surprise prize today when I got a text from a technician saying they were coming to hook up the internet. I cancelled that appt last week and Shaw came and hooked me up on the same day. Your communication with your staff is just as bad is your patrons

• 
  Willis Turner CAE 🛫 (@willisturner) reported 58 minutes ago from Abbotsford, British Columbia

  Spent a few hours on the phone with @TELUS mobility call center and now a few minutes sharing with them in an email some customer centric feedback. I’ll let you know how it goes. @jim_senko 😀

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hockey Dad (@Coach_JayH) reported 30 seconds ago

  @TELUSsupport @TELUS out of the blue- you cancelled my service. No reason. Just cancel. Is this how you treat customers of 20+ years?

• 
  Nickspirit (@Nickspirit4) reported 45 seconds ago

  @onesoccer Since you no longer are showing CMNT on Telus one soccer I’ll be sure to cancel that station

• 
  Vancouver Island Guy 🌊 (@VanIsleInvestor) reported 1 minute ago

  Telus new customers...doesn't look like they want any? A great @telus story of poor customer service and possibly why their stock continues to languish. I was looking at opening a $T Telus fibre Internet account and seeing what the prices/speeds were for comparison to Rogers. On the website it says they are open to 6:30pm pacific and no one is available to talk to me today but get this... Nobody is available ALL DAY Friday to talk to me and the earliest is 1:30pm on Saturday. If you wonder why the stock is down...

• 
  भव्य खनेजा (@bhavykhaneja) reported 3 minutes ago

  @TELUS The service was canceled 3 months ago and i got charged with $6.78 and got no refund of $15.68 the account have no number this is ridiculous.

• 
  Ehrmantraut Capital (@EhrmantrautCap_) reported 7 minutes ago

  AmpliTech Group $AMPG (only ~$178 million market cap): - Confirmed to be supplying $AMZN and $VSAT for SATCOM equipment - Confirmed to be supplying cryogenic LNAs to $IBM and $GOOG for their quantum computing R&D - Has $NVDA as a customer for the AI-RAN project, with NVIDIA's AI Aerial software using AmpliTech's proprietary 64T64R Massive MIMO radio units - Has TELUS as their customer, who has already exceeded the LOI of $40 million by $5-7 million according to the CEO - Is projected to generate $50 million revenue in 2026 as per management's guidance - Gross margin of 48% in Q1 and expected to improve further in the coming years - 25-30% CAGR in the upcoming 5 years, possibly higher than 30% Truly a gem. Still comfortably holding.

• 
  Caper04 (@Caper041) reported 7 minutes ago

  @TELUS @TELUSsupport maybe this is a problem??

• 
  Angelle McDougall (@AMAMcDougall) reported 7 minutes ago

  @jenglishman @TELUS 2/2 One by one the sole Telus employee told them he couldn't help and pointed to a phone number on the wall for them to call. The store was filled with these ladies now on their phones trying to get help to no avail. Absolutely useless!!!

• 
  Primary Care Alberta (@PrimaryCareAB) reported 8 minutes ago

  TELUS is experiencing a major outage with their toll-free network that is impacting Health Link 811 and Poison and Drug Information Service (PADIS) within certain areas in the southern part of the province. 1/2

• 
  Jack Fact (@SnappingNeuron) reported 15 minutes ago

  @alancross @Rogers This is canada, we have no customer service. What you going to go to telus…lol

• 
  Snowshoe Hare (@SnowshoeHare11) reported 16 minutes ago

  @TELUSsupport I do not have Telus internet but my landline is still not working