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Telus

Telus Outage Report in Abbotsford, British Columbia

Why is my Telus service not working?

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

The latest reports from users having issues in Abbotsford come from postal codes V2S and V2T .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in Abbotsford, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Abbotsford, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 3: Problems at Telus

Telus is having issues since 04:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 48% Internet (48%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Live Outage Map Near Abbotsford, British Columbia

The most recent Telus outage reports came from the following cities: Abbotsford.

CityProblem TypeReport Time
Abbotsford Phone 14 days ago
Abbotsford Internet 24 days ago
Abbotsford Internet 24 days ago
Abbotsford TV 3 months ago
Abbotsford Phone 4 months ago
Abbotsford Total Blackout 4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Abbotsford, British Columbia

Latest outage, problems and issue reports in Abbotsford and nearby locations:

  • itsjim84
    🚴 Jim Ⓥ (@itsjim84) reported from Abbotsford, British Columbia

    @Tim_Ell @pattibacchus @TELUS @cbcErica @Dave_Eby @jjhorgan @carolejames When I was previously a Telus customer WITH a contract, they often raised the price, though they didn't bother to notify me. Cancelling was also costly.

  • itsjim84
    🚴 Jim Ⓥ (@itsjim84) reported from Abbotsford, British Columbia

    @pattibacchus @KHampe_ @TELUSsupport @cbcErica @Dave_Eby @jjhorgan @carolejames Customer: I was supposed to pay X amount, but you increased it by Y dollars Telus: Yes we have to increase our fees sometimes Cust: But I have a contract Telus: Yes we have to increase our fees sometimes Cust: Okay then cancel my account Telus: You can't you have a contract

  • ModernMamaVan
    ModernMama Vancouver (@ModernMamaVan) reported from Abbotsford, British Columbia

    @AmyBeeman @TELUSsupport @TELUS Telus is honestly one of the worst companies we have ever dealt with. We cancelled all services with them over a year ago and still get charged monthly. Zero customer service!

  • ModernMamaFV
    ModernMamaFV (@ModernMamaFV) reported from Abbotsford, British Columbia

    My 76- old grandmother (May 2019): I would like to cancel all services @TELUS: Sure no prob. February 2020: Bill goes to me advising on arrears. Acct was not cancelled. Pin, birthdate, account number, address provided and accused voice being too young and refused to cancel.

  • ModernMamaFV
    ModernMamaFV (@ModernMamaFV) reported from Abbotsford, British Columbia

    @TELUSsupport @TELUS over the phone 9 months ago said that the account was cancelled. Seems like every single person says something different. Awesome customer service and excellent treatment of a senior citizen 💩

  • LaLaVirtanen18
    💙LaLaNucks💚 (@LaLaVirtanen18) reported from Abbotsford, British Columbia

    Alrighty I’m gonna head out to the mall I know I said I woukd never again lol but I need my headphones so bad I hope TELUS has them in stock!! I don’t think it will be that busy around this hour lol no one said ever!!

  • VitaB_12
    Vitamin B12 (@VitaB_12) reported from Mission, British Columbia

    BC/Canada people! How do you feel about @TELUS ? Im sick of @Bell treating me like **** after so many years and am looking to switch in the next week or two!

  • WaynesPlanet
    Wayne O (@WaynesPlanet) reported from Abbotsford, British Columbia

    .@TELUS @TELUSsupport has by far the WORST customer service in Canada. Never had no call back option and an estimated FIFTY FIVE (55) MINUTE WAIT TIME. When you pay $250 a month you expect a modicum or customer service

  • Joepratap
    Joe Pratap (@Joepratap) reported from Abbotsford, British Columbia

    @zenonac Atta boy Z. Come on over to Telus where our calls never get dropped.

  • JRI_Media
    James Inglis (@JRI_Media) reported from Abbotsford, British Columbia

    Day 26 of waiting for my iPhone 12 Pro to arrive. After 90 minutes of waiting on hold, support unable to give any idea when I'll get it. Oh, but @Telus already billing me as if I have it. Hope it arrives before @Apple announces the iPhone 13.

  • sparklehorss
    kayge (@sparklehorss) reported from Abbotsford, British Columbia

    @TELUS what a surprise prize today when I got a text from a technician saying they were coming to hook up the internet. I cancelled that appt last week and Shaw came and hooked me up on the same day. Your communication with your staff is just as bad is your patrons

  • JillCasselman1
    Jillian Casselman (@JillCasselman1) reported from Abbotsford, British Columbia

    @telus @TELUSsupport fibre optic outage in #Abbotsford any update on it returning please?

  • willisturner
    Willis Turner CAE 🛫 (@willisturner) reported from Abbotsford, British Columbia

    Spent a few hours on the phone with @TELUS mobility call center and now a few minutes sharing with them in an email some customer centric feedback. I’ll let you know how it goes. @jim_senko 😀

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • pscho_yeg
    peter s (@pscho_yeg) reported

    @TELUSsupport is there a TELUS internet outage in SE Edmonton?

  • carolannbagan
    carol-ann: #istandwithtrudeau ,#nonracist,#BLM (@carolannbagan) reported

    i'm having intermitant internet problems thus afternoon @telus has to do something about this. it's annoying

  • Ravi_Selvarajan
    Ravi Selvarajan (@Ravi_Selvarajan) reported

    @TELUSsupport please help . Telus Internet not working in Silverado #yyc #calgary please reply @TELUSBusiness @TELUS

  • walian15
    Damian W (@walian15) reported

    @telus internet is down in NE Edmonton since 15:30

  • LoveAmuSystem
    Amu 🐝🐝 (Decolonize) (@LoveAmuSystem) reported

    @InukUnikorn Wonder if this is a province wide issue, in #yeg with Telus and internet has been acting up all day. Half the day internet hasn't been working.

  • ghippolt
    Gisela Hippolt (@ghippolt) reported

    @MapleAnglican @TELUS @TELUSsupport Same for me. I submitted an outage on its website.

  • AlyInTheHouse1
    🌙Aly✨ (@AlyInTheHouse1) reported

    @telus nothing is better than paying an arm and a leg for a phone that can’t even send text messages. Your service is so lacking it’s absolutely ridiculous.

  • ecurtisxx
    em (@ecurtisxx) reported

    @TELUSsupport Both Telus wifi and phone data are not working in Edmonton. For some reason can only use Twitter and FB Messenger on data, and nothing on wifi. Calls and texts won't go through.

  • Xcrimson64
    X Crimson (@Xcrimson64) reported

    My internet is down! Haha, Nice April fools joke Telus!

  • Bee_In_YEG
    Just a bee (@Bee_In_YEG) reported

    No internet also mobile date down can only have limited access to Twitter by app waiting on the phone with @TELUSsupport for 20 minutes now still waiting @TELUS