Telus Outage in Abbotsford, British Columbia

@AmyBeeman @TELUSsupport @TELUS Telus is honestly one of the worst companies we have ever dealt with. We cancelled all services with them over a year ago and still get charged monthly. Zero customer service!

@TELUSsupport @TELUS over the phone 9 months ago said that the account was cancelled. Seems like every single person says something different. Awesome customer service and excellent treatment of a senior citizen 💩

My 76- old grandmother (May 2019): I would like to cancel all services @TELUS: Sure no prob. February 2020: Bill goes to me advising on arrears. Acct was not cancelled. Pin, birthdate, account number, address provided and accused voice being too young and refused to cancel.

Alrighty I’m gonna head out to the mall I know I said I woukd never again lol but I need my headphones so bad I hope TELUS has them in stock!! I don’t think it will be that busy around this hour lol no one said ever!!

@zenonac Atta boy Z. Come on over to Telus where our calls never get dropped.

Spent a few hours on the phone with @TELUS mobility call center and now a few minutes sharing with them in an email some customer centric feedback. I’ll let you know how it goes. @jim_senko 😀

@TELUS what a surprise prize today when I got a text from a technician saying they were coming to hook up the internet. I cancelled that appt last week and Shaw came and hooked me up on the same day. Your communication with your staff is just as bad is your patrons

.@TELUS @TELUSsupport has by far the WORST customer service in Canada. Never had no call back option and an estimated FIFTY FIVE (55) MINUTE WAIT TIME. When you pay $250 a month you expect a modicum or customer service

@Tim_Ell @pattibacchus @TELUS @cbcErica @Dave_Eby @jjhorgan @carolejames When I was previously a Telus customer WITH a contract, they often raised the price, though they didn't bother to notify me. Cancelling was also costly.

@pattibacchus @KHampe_ @TELUSsupport @cbcErica @Dave_Eby @jjhorgan @carolejames Customer: I was supposed to pay X amount, but you increased it by Y dollars Telus: Yes we have to increase our fees sometimes Cust: But I have a contract Telus: Yes we have to increase our fees sometimes Cust: Okay then cancel my account Telus: You can't you have a contract

@TELUS had to turn off the 5g to get connected on a brand new s20 ultra hd, down to lte let me know when it will work again

@Rogers do you have any services that actually work? You don’t really provide cellular service here & of course you won’t supply a booster like telus does & your smart home monitor app would fit in well during the 1800’s. Yet within a week if you aren’t paid the harassment starts

@BigBadJuan @PrivacyPrivee I can't recall 100% but, Bell, Rogers, Telus, Videotron & others all change privacy policy at the same time due to the STB working group and my complaints. Videotron, per memory, didn't date/Rev their polices til then. So people never knew when a change occurred. It's just there

I even tweeted Telus support 2 hours ago, but it did not show up, funny!

My service provider Telus has changed to be so cartel!

@TELUSsupport why can't I reach Telus Loyalty or at least a manger today to help fix a huge error on Telus part??

@TELUSsupport I am very very sad! Your machine stated that technical support will call me back within half hour, never did, past 1 hr, now I call in and again to wait another hour! Gone are the days that Telus is kind and care! Please do your job kindly! Thank you!

@TELUSsupport yo telus my internet has been super spotty the past 3 days, my online lectures are constantly buffering for 10+ seconds, live streams are stuttering super bad even at 480p, webpages sometimes wont load at all. What gives? -east Vancouver resident

If @TELUS expands 5G coverage into my area before @rogers commits to not charging $15 in March (which they may never do) I’m jumping over to Telus.

@MashterofPuppet @ATVIAssist Am having same issues ps4 gigabit internet through telus wired same with a few others today its on game servers side