Telus Outage in Abbotsford, British Columbia

Day 26 of waiting for my iPhone 12 Pro to arrive. After 90 minutes of waiting on hold, support unable to give any idea when I'll get it. Oh, but @Telus already billing me as if I have it. Hope it arrives before @Apple announces the iPhone 13.

@AmyBeeman @TELUSsupport @TELUS Telus is honestly one of the worst companies we have ever dealt with. We cancelled all services with them over a year ago and still get charged monthly. Zero customer service!

@TELUSsupport @TELUS over the phone 9 months ago said that the account was cancelled. Seems like every single person says something different. Awesome customer service and excellent treatment of a senior citizen 💩

My 76- old grandmother (May 2019): I would like to cancel all services @TELUS: Sure no prob. February 2020: Bill goes to me advising on arrears. Acct was not cancelled. Pin, birthdate, account number, address provided and accused voice being too young and refused to cancel.

Alrighty I’m gonna head out to the mall I know I said I woukd never again lol but I need my headphones so bad I hope TELUS has them in stock!! I don’t think it will be that busy around this hour lol no one said ever!!

@zenonac Atta boy Z. Come on over to Telus where our calls never get dropped.

Spent a few hours on the phone with @TELUS mobility call center and now a few minutes sharing with them in an email some customer centric feedback. I’ll let you know how it goes. @jim_senko 😀

@TELUS what a surprise prize today when I got a text from a technician saying they were coming to hook up the internet. I cancelled that appt last week and Shaw came and hooked me up on the same day. Your communication with your staff is just as bad is your patrons

.@TELUS @TELUSsupport has by far the WORST customer service in Canada. Never had no call back option and an estimated FIFTY FIVE (55) MINUTE WAIT TIME. When you pay $250 a month you expect a modicum or customer service

@Tim_Ell @pattibacchus @TELUS @cbcErica @Dave_Eby @jjhorgan @carolejames When I was previously a Telus customer WITH a contract, they often raised the price, though they didn't bother to notify me. Cancelling was also costly.

@pattibacchus @KHampe_ @TELUSsupport @cbcErica @Dave_Eby @jjhorgan @carolejames Customer: I was supposed to pay X amount, but you increased it by Y dollars Telus: Yes we have to increase our fees sometimes Cust: But I have a contract Telus: Yes we have to increase our fees sometimes Cust: Okay then cancel my account Telus: You can't you have a contract

@TELUS Links are broken? Everything returning and server error. Is the site down?

@StrategicThghts @TELUS @Shawhelp I tried self install once with a new 4K box. Failed miserably and needed an on-site service call.

@TELUS my dn setting isn’t working on my router please help

@LoveElizabest @iristel Same here. Threatening arrest if I don't press 1 to speak with an agent. I managed to stop the calls using Call Control with Telus. It's a fee service and a caller has to press a randomly generated number from 1 to 9 to complete their call. No more robo calls! :)

@TELUS said I must switch to fibre optic as they won’t support if problems with copper wires. Today their AI call asked if I’d like to do the install myself with virtual support. Imagine they’d have me climb pole and string cable. #bcpoli @ShawInfo

@Telus said I must switch to fibre optic as they won’t support if problems with copper wires. Today AI call asked if I’d like to do the install myself with virtual support. Imagine they’d have me climb poll and string cable. #bcpoli @ShawInfo

@TELUS OK so I can save $1530 on a phone?? How much is this phone worth? I've never spent more than $300 for a phone.

How am I going to watch yellowstone when I can't find paramount on @TELUS .. help!

Teus files that, Yes, they will gladly pay. lol ever see Telus happily want to pay a cost award? For garbage? No? Me either.

@scowlyguy This is our truck trying to maintain a constant data network connection. When it's on the road it relies on Telus or Rogers, when it's back "at home" it relies on our in-house WiFi. But, even then, it still monitors Telus and Rogers in case WiFi goes down. ....