Telus Outage in Abbotsford, British Columbia

@telus @TELUSsupport fibre optic outage in #Abbotsford any update on it returning please?

Day 26 of waiting for my iPhone 12 Pro to arrive. After 90 minutes of waiting on hold, support unable to give any idea when I'll get it. Oh, but @Telus already billing me as if I have it. Hope it arrives before @Apple announces the iPhone 13.

@AmyBeeman @TELUSsupport @TELUS Telus is honestly one of the worst companies we have ever dealt with. We cancelled all services with them over a year ago and still get charged monthly. Zero customer service!

@TELUSsupport @TELUS over the phone 9 months ago said that the account was cancelled. Seems like every single person says something different. Awesome customer service and excellent treatment of a senior citizen 💩

My 76- old grandmother (May 2019): I would like to cancel all services @TELUS: Sure no prob. February 2020: Bill goes to me advising on arrears. Acct was not cancelled. Pin, birthdate, account number, address provided and accused voice being too young and refused to cancel.

Alrighty I’m gonna head out to the mall I know I said I woukd never again lol but I need my headphones so bad I hope TELUS has them in stock!! I don’t think it will be that busy around this hour lol no one said ever!!

@zenonac Atta boy Z. Come on over to Telus where our calls never get dropped.

Spent a few hours on the phone with @TELUS mobility call center and now a few minutes sharing with them in an email some customer centric feedback. I’ll let you know how it goes. @jim_senko 😀

@TELUS what a surprise prize today when I got a text from a technician saying they were coming to hook up the internet. I cancelled that appt last week and Shaw came and hooked me up on the same day. Your communication with your staff is just as bad is your patrons

.@TELUS @TELUSsupport has by far the WORST customer service in Canada. Never had no call back option and an estimated FIFTY FIVE (55) MINUTE WAIT TIME. When you pay $250 a month you expect a modicum or customer service

@Tim_Ell @pattibacchus @TELUS @cbcErica @Dave_Eby @jjhorgan @carolejames When I was previously a Telus customer WITH a contract, they often raised the price, though they didn't bother to notify me. Cancelling was also costly.

@pattibacchus @KHampe_ @TELUSsupport @cbcErica @Dave_Eby @jjhorgan @carolejames Customer: I was supposed to pay X amount, but you increased it by Y dollars Telus: Yes we have to increase our fees sometimes Cust: But I have a contract Telus: Yes we have to increase our fees sometimes Cust: Okay then cancel my account Telus: You can't you have a contract

Just going to put it out on here if you are a TELUS customer and you are having slow service with them check your network for unauthorized access on ur internet always take time to search your wireless access for any provider just take a second for your security

Additionally allwing some 'bible' thumping 'pagans' in on this acting like they were the voice of C itself. This entire system is bogus, Telus International seems to have themselves some storyline issues. @GooglePlay

@secretasianman My telus Fibre connection does the same thing. I dont think I've ever gotten 1 gigabit down, even on a fixed connection

No matter how I try to solve the problem, if I am not encrypting traffic and it goes through either the Telus ADSL or LTE network in McBride, BC, then anything that's not ICMP or in a VPN seems to be either dropped or shaped into a black hole. Thanks in advance for any help.

@TELUS Your company colluded with the Canadian federal government to track my movements under the guise of safety and you didn’t inform me. What the actual **** Telus!?!

@biz_beth @TELUS Uuuuughh. I have never in my life wanted to talk to someone soliciting at my door, but even less so now.

I had really hoped that the pandemic would bring an end to door to door sales, but no, there’s @telus, once again trying to talk to me about my internet service.

@TELUS Nobody is willing to fix their own mistake in Telus. No call recorded? Telus said I have two options 1) return the phone and wait for the next sale but not guaranteed 2) Just accept my deal and use the phone as it is. What a great customer service!

@TELUSsupport New to Telus. Spoken with 13 execs @TELUSsupport till now but no result. Issue(s) escalated 3 weeks ago. Not yet resolved. Just False Promises. Pathetic customer service. Can someone @TELUSsupport take the onus and help especially during these unprecedented times.

Do yourselves a favour and never get Shaw internet. We only had to cause there wasn’t enough Telus receptors or something along those lines but **** SHAW AND THEIR **** INTERNET🖕🏻🖕🏻🖕🏻