Telus Outage in Abbotsford, British Columbia

@telus @TELUSsupport fibre optic outage in #Abbotsford any update on it returning please?

Day 26 of waiting for my iPhone 12 Pro to arrive. After 90 minutes of waiting on hold, support unable to give any idea when I'll get it. Oh, but @Telus already billing me as if I have it. Hope it arrives before @Apple announces the iPhone 13.

@AmyBeeman @TELUSsupport @TELUS Telus is honestly one of the worst companies we have ever dealt with. We cancelled all services with them over a year ago and still get charged monthly. Zero customer service!

@TELUSsupport @TELUS over the phone 9 months ago said that the account was cancelled. Seems like every single person says something different. Awesome customer service and excellent treatment of a senior citizen 💩

My 76- old grandmother (May 2019): I would like to cancel all services @TELUS: Sure no prob. February 2020: Bill goes to me advising on arrears. Acct was not cancelled. Pin, birthdate, account number, address provided and accused voice being too young and refused to cancel.

Alrighty I’m gonna head out to the mall I know I said I woukd never again lol but I need my headphones so bad I hope TELUS has them in stock!! I don’t think it will be that busy around this hour lol no one said ever!!

@zenonac Atta boy Z. Come on over to Telus where our calls never get dropped.

Spent a few hours on the phone with @TELUS mobility call center and now a few minutes sharing with them in an email some customer centric feedback. I’ll let you know how it goes. @jim_senko 😀

@TELUS what a surprise prize today when I got a text from a technician saying they were coming to hook up the internet. I cancelled that appt last week and Shaw came and hooked me up on the same day. Your communication with your staff is just as bad is your patrons

.@TELUS @TELUSsupport has by far the WORST customer service in Canada. Never had no call back option and an estimated FIFTY FIVE (55) MINUTE WAIT TIME. When you pay $250 a month you expect a modicum or customer service

@Tim_Ell @pattibacchus @TELUS @cbcErica @Dave_Eby @jjhorgan @carolejames When I was previously a Telus customer WITH a contract, they often raised the price, though they didn't bother to notify me. Cancelling was also costly.

@pattibacchus @KHampe_ @TELUSsupport @cbcErica @Dave_Eby @jjhorgan @carolejames Customer: I was supposed to pay X amount, but you increased it by Y dollars Telus: Yes we have to increase our fees sometimes Cust: But I have a contract Telus: Yes we have to increase our fees sometimes Cust: Okay then cancel my account Telus: You can't you have a contract

So I looked up Telus' "Internet for Good" but the minimum 25mbps service can't be upgraded to 50mbps, nor can you add Optik TV to it. Starlink it is I guess.

@TMobile US + International plan. Visiting Canada - Vancouver. Bell Cellular does not allow any data. Telus is fine. Why does Bell as a carrier not offer data. Why do you support that carrier? No change to settings other than manually selecting Telus. Comments?

@lyteforce Loved the Orbi in the short time I had it, but had a heckuva time trying to get it to work with my Optik wireless boxes. Telus helped out tremendously to explain what a bridge network was, but it became more trouble for me to figure out so I took them back. As advertised, though!

@Kamscan The camera system I had on my home, through Telus, had very poor resolution, had to go onto Amazon to find better cameras that allowed clear concise pictures.

TELUS and TSN need to get their *** together. I hate watching games at home because the service always cuts out. ******* hell. #vwfc

@jsharek @BruceMcCurdy Yup they fly.....I worked on the Telus Sky building and we would always find them inside before windows were in......saw them on level 29 and 59. There's no escape! One of the guys I worked with picked one up and got stung.....looked damn painful

@musicbaum @Frazzling When I uploaded the MySaskHealth website, it looks like it was designed or run by a firm in Alberta (Telus) So I guess Saskatchewan will have the same problem. Also, it is one of the worst websites to try to enter information into without constant errors & links not working.

@BarbaraV3K You were far more polite than we were Barbra. Lol mind you I think we were more polite to them than when Telus keeps showing up at our door. Someone is going to get a broken foot one of these times.

Guess I am getting rid of my landline. Telus switched my building to fibre optic and now I don’t have service until it’s in my apt. Thanks for making me realize I don’t need it. It was just a relic anyway that only robocallers used.

@MegaNuck CBS on Telus looks like ****