Telus Outage Report in Calgary, Alberta
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Calgary come from postal codes T2R , T3K , T3M , T3J , T2T , T1Y , T3B and T2K .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Calgary, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Calgary, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (48%)
- Phone (23%)
- Wi-fi (13%)
- TV (7%)
- E-mail (5%)
- Total Blackout (5%)
Live Outage Map Near Calgary, Alberta
The most recent Telus outage reports came from the following cities: Calgary.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 12 hours ago |
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Internet | 2 days ago |
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Internet | 2 days ago |
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Wi-fi | 2 days ago |
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Phone | 4 days ago |
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Internet | 4 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Calgary, Alberta
Latest outage, problems and issue reports in Calgary and nearby locations:
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MichelleTypoQueen (@MichelletypoQ) reported from Calgary, Alberta@ThatKevinWoron @JoshuaKnaak @ryanjespersen Let's talk about Telus as an example.. they owned majority share when they merged with BC tel... they opted for Vanvouver as HQ under a very similar government. Never say never, ever.
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Andrew Ferguson (@scotch_guy) reported from Calgary, Alberta@TELUS @TELUSsupport extremely disappointed by the service I received today. I have been a Telus Mobility and Home Internet/TV customer for over 10 Years. I switched my business services to Telus 4+ years ago. I am ready to walk away from you guys at this point, forever!
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MichelleTypoQueen (@MichelletypoQ) reported from Calgary, AlbertaAir Canada is HQ'd in Montreal.. Westjet in AB.. Westjet pays provincial tax, yet Kenney prefers to play juvenile, passive aggressive games because Westjet doesnt support Wexit... Alberta is doomed. Never say an Albertan company wont move HQ.. Telus did exactly that during Klein.
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Jason MacDonald (@JMaccle) reported from Calgary, AlbertaGod, @ShawInfo you really are the worst. Canโt wait until I can switch back to @TELUS. Had a technician basically lie and cancel an appointment on us. Brutal.
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Carlos Cuevas (@Goodwill_Carlos) reported from Calgary, Alberta@mattxdaniel @TELUS If you want, send me a DM - I used to work in wireless. Different provider. I could try and help.
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Vladimir Lovato (@LovatoVladimir) reported from Calgary, Alberta@TELUS If you answer a phone call to solve any problems. Because loosing two hours of my time for someone to even answer my call, is not a good customer service!!
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Nicole Mook (@MookNicole) reported from Calgary, Alberta@TELUS @TELUSsupport My home phone completely stops working. Customer service says I have to wait 3-5 business days!!!! How about NO WAY! #shittyservice #nomoretelus
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jlcw08 (@jlcw08) reported from Calgary, Albertaat @TELUS in @NorthlandMall found a lost cell phone. Stood here for 20min waiting my turn. When I was finally helped I was informed there was absolutely nothing they could do unless this person comes into their store, worst customer service ever! Phone is with Mall security. #yyc
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Vladimir Lovato (@LovatoVladimir) reported from Calgary, Alberta@TELUSsupport Sorry I am not going to spend more time trying to do business with TELUS! After 6 years being a @TELUS customer I change to a different company because of your customer service. I came back and still the same service! I will evaluate other options! Thx @TELUSsupport
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Merle Underwood (@merleun64233098) reported from Calgary, AlbertaThey're all ready incompetent. The MSM are owned by ๐ globalists Corporations. They're spouting the๐agenda๐. Dose'nt matter of any news channel or ๐ป radio station๐ you listen to they are crap๐ฉ. In ๐จ๐ฆ we have the big 3, CBC, BELL & Rodger's. Phone's big 3 BELL Rodger's TELUS
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MichelleTypoQueen (@MichelletypoQ) reported from Calgary, Alberta@UncleRee1 Yes.. My bad.. it's just a pay per use on Shaw and Telus as well. Feel like Netflix might be upping their game soon with more competition closing in.. Apple is coming up with some good series at well.
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Steve (10-7-2) (@CrazySteveC) reported from Calgary, AlbertaInternet in this city is terrible. Shitter shaw and Telus
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Nisha J Charlton (@NishaJCharlton) reported from Calgary, Alberta@buzzbishop Me too please. Still having issues too. @TELUS keeps switching out our equipment to make us feel like they are doing something. It still sucks.
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Lee Palisoc (@leepalisoc) reported from Calgary, Alberta@allenmobile @Shawhelp @TELUS Cams use the upload stream more than the download streamโthatโs where my issue is. When I check my cameras remotely, I get a lot of buffers because my planโs up speed is not enough. TELUSโs 75 plan also has the same up speed. We use Netflix 4K so I went with Shaw instead.
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Sunny Rai (@TheSunsRay) reported from Chestermere, AlbertaI knew in 2008 our ways, life of operations was stupid as ****, let's collect all this junk, put it in boxes then pay to store it and move around, I saw this world and was like, universe give me the power then I was walking on Stephen Ave and a Telus Girl gave me a blackberry
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crackmacs (@Crackmacs) reported from Calgary, Alberta@mattmcqueen @BradInYYC @_LaineyBoggs_ @telusmobility @koodo Haven't been with Telus but have been with Koodo, virgin, fido, freedom/wind Would never deal with fido, freedom/wind ever again. Rest are all the same. What sets them apart is customer service and pricing
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garycheung (@destinyscurse) reported from Calgary, AlbertaHow does Telus not have a phone support number or their business connect!!! #telus #fail
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Dave Olecko (@DaveOlecko) reported from Calgary, AlbertaIts Bell! What would expect! Dropped them years ago Sat TV & Customer Service sucks #telus #rogers pay attention - streaming is coming ... and itโs going to change the landscape #californiatech
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Aggie (@aggieloveseggs) reported from Calgary, Alberta@allantaylor Telus Spark in Calgary sucks in comparison to the facility in Edmonton.
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๐ฒ๐๐๐๐ ๐๐๐๐๐๐๐๐๐ (@schneidz) reported from Calgary, Alberta@MsYouDoYou I never had any technical/customer service issues when I had Telus when I lived in Van. When my ex screwed me over with the account, Telus was super understanding and helpful, and I loved the "gift" promotions they do. Unfortunately stuck with Shaw here in Calgary.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Trent_81 (@Trent815) reported@RobSomerville1 @cowbroker @TELUS The cameras have you choose between Verizon and Nationwide. We have rather good cell service here. Our local phone coop put in fiber optic lines here about 13 years ago. After that more cell towers went in and improved our service.
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tyler v (@tyler_vtyler) reported@TELUSsupport Do you know the specific boundaries or location of this outage? When I type my address in the Telus Status page it says I don't have an outage however our internet is not working.
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linebacker.j (@linebackerj) reported@TELUSsupport Why is your call back system so lame, It called me back and then hung up. Hard to want to bring my service over to Telus if this is what I can expect when contacting them
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Ricky B ๐ผ๐บ (@orangefuzzz) reportedI miss Shaw Direct's online services. @TELUS is garbage. You can't even watch live TV for your channels on PC. WHAT IS THE ******* POINT OF THE OPTIK SERVICE??? It's beyond useless.
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Brianna (@briannarengland) reported@hedwigyitzhak We only have Telus hookups in the building ๐ My contract was up before my brother moved in and I was planning on moving in w/ Trav so didnโt want to sign another one that would get me a better rate because you have to pay $15 for every month left in the contract if you cancel
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possum (@potato_possum) reported@TELUS @TELUSsupport yโallโs phone system SUCKS. I waited 25 minutes on hold to try and pay my phone bill, then spent 5 minutes listening to a dial tone where I was supposed to be connected to an agent and the agent never answered. Dumb asf
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the chief (@chiefwaddya) reported@TELUS how can a communications company be awful at communicating with customers ๐ฅด
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NetteT (@molsandmags) reported@TELUSsupport @adt @telus Iโm not waiting endlessly on hold. I need to book a technician. I donโt want to try to fix it myself over the phone. I want someone to come out & fix the service Iโm paying for. Come on do better, or suggest a company that will.
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yoshi ๐ณ๏ธโ๐๐๐๐ (@hedwigyitzhak) reported@briannarengland omfgggggg TELUS IS THE WORST were w this company called vmedia which is kinda like shaw so its a bit cheaper but the wifi is like MEHHH quality. were probs gonna go back w telus after this contract but fml thats so expensive
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Curt McNaughton 17.5/8.95mmt (@MdmCurt) reported@KeithDoerksen @BoychynJeremy Not Telus Smart hub unless you like being on the phone for hours going over the same issues until you just give up and pay the $100/month for service so crappy that you just surf the net on your phone