Telus Outage Report in Calgary, Alberta
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Calgary come from postal codes T2R, T2A, T1Y, T3K, T2W, T2J, T3H and T2X.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Calgary, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Calgary and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 29: Problems at Telus
Telus is having issues since 08:40 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Calgary, Alberta
The most recent Telus outage reports came from the following cities: Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Phone | |
| Calgary |
||
| Calgary |
Internet | |
| Calgary |
Internet | |
| Calgary |
Internet | |
| Calgary |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Calgary, Alberta
Latest outage, problems and issue reports in Calgary and nearby locations:
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Carlos Cuevas
(@Goodwill_Carlos) reported
from
Calgary, Alberta
@mattxdaniel @TELUS If you want, send me a DM - I used to work in wireless. Different provider. I could try and help.
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Andrew Ferguson
(@scotch_guy) reported
from
Calgary, Alberta
@TELUS @TELUSsupport extremely disappointed by the service I received today. I have been a Telus Mobility and Home Internet/TV customer for over 10 Years. I switched my business services to Telus 4+ years ago. I am ready to walk away from you guys at this point, forever!
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Sunny Rai
(@TheSunsRay) reported
from
Chestermere, Alberta
I knew in 2008 our ways, life of operations was stupid as ****, let's collect all this junk, put it in boxes then pay to store it and move around, I saw this world and was like, universe give me the power then I was walking on Stephen Ave and a Telus Girl gave me a blackberry
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Nisha J Charlton
(@NishaJCharlton) reported
from
Calgary, Alberta
@buzzbishop Me too please. Still having issues too. @TELUS keeps switching out our equipment to make us feel like they are doing something. It still sucks.
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Merle Underwood
(@merleun64233098) reported
from
Calgary, Alberta
They're all ready incompetent. The MSM are owned by 🌎 globalists Corporations. They're spouting the🔄agenda📋. Dose'nt matter of any news channel or 📻 radio station🚉 you listen to they are crap💩. In 🇨🇦 we have the big 3, CBC, BELL & Rodger's. Phone's big 3 BELL Rodger's TELUS
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Lee Palisoc
(@leepalisoc) reported
from
Calgary, Alberta
@allenmobile @Shawhelp @TELUS Cams use the upload stream more than the download stream—that’s where my issue is. When I check my cameras remotely, I get a lot of buffers because my plan’s up speed is not enough. TELUS’s 75 plan also has the same up speed. We use Netflix 4K so I went with Shaw instead.
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ＤｕｓｔｉｎΞａｔｓ
(@DustinMorris13) reported
from
Calgary, Alberta
@mattmcqueen @ShawInfo @TELUS I think it is!! I'd definitely look into it. Maybe @SWCalgaryGuy could be of some help.
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Steve (10-7-2)
(@CrazySteveC) reported
from
Calgary, Alberta
Internet in this city is terrible. Shitter shaw and Telus
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MichelleTypoQueen
(@MichelletypoQ) reported
from
Calgary, Alberta
Air Canada is HQ'd in Montreal.. Westjet in AB.. Westjet pays provincial tax, yet Kenney prefers to play juvenile, passive aggressive games because Westjet doesnt support Wexit... Alberta is doomed. Never say an Albertan company wont move HQ.. Telus did exactly that during Klein.
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Dave Olecko
(@DaveOlecko) reported
from
Calgary, Alberta
Its Bell! What would expect! Dropped them years ago Sat TV & Customer Service sucks #telus #rogers pay attention - streaming is coming ... and it’s going to change the landscape #californiatech
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Nicole Mook
(@MookNicole) reported
from
Calgary, Alberta
@TELUS @TELUSsupport My home phone completely stops working. Customer service says I have to wait 3-5 business days!!!! How about NO WAY! #shittyservice #nomoretelus
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Aggie
(@aggieloveseggs) reported
from
Calgary, Alberta
@allantaylor Telus Spark in Calgary sucks in comparison to the facility in Edmonton.
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Vladimir Lovato
(@LovatoVladimir) reported
from
Calgary, Alberta
@TELUSsupport Sorry I am not going to spend more time trying to do business with TELUS! After 6 years being a @TELUS customer I change to a different company because of your customer service. I came back and still the same service! I will evaluate other options! Thx @TELUSsupport
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MichelleTypoQueen
(@MichelletypoQ) reported
from
Calgary, Alberta
@ThatKevinWoron @JoshuaKnaak @ryanjespersen Let's talk about Telus as an example.. they owned majority share when they merged with BC tel... they opted for Vanvouver as HQ under a very similar government. Never say never, ever.
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MichelleTypoQueen
(@MichelletypoQ) reported
from
Calgary, Alberta
@UncleRee1 Yes.. My bad.. it's just a pay per use on Shaw and Telus as well. Feel like Netflix might be upping their game soon with more competition closing in.. Apple is coming up with some good series at well.
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jlcw08
(@jlcw08) reported
from
Calgary, Alberta
at @TELUS in @NorthlandMall found a lost cell phone. Stood here for 20min waiting my turn. When I was finally helped I was informed there was absolutely nothing they could do unless this person comes into their store, worst customer service ever! Phone is with Mall security. #yyc
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garycheung
(@destinyscurse) reported
from
Calgary, Alberta
How does Telus not have a phone support number or their business connect!!! #telus #fail
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Vladimir Lovato
(@LovatoVladimir) reported
from
Calgary, Alberta
@TELUS If you answer a phone call to solve any problems. Because loosing two hours of my time for someone to even answer my call, is not a good customer service!!
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crackmacs
(@Crackmacs) reported
from
Calgary, Alberta
@mattmcqueen @BradInYYC @_LaineyBoggs_ @telusmobility @koodo Haven't been with Telus but have been with Koodo, virgin, fido, freedom/wind Would never deal with fido, freedom/wind ever again. Rest are all the same. What sets them apart is customer service and pricing
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𝙲𝚑𝚛𝚒𝚜 𝚂𝚌𝚑𝚗𝚎𝚒𝚍𝚎𝚛
(@schneidz) reported
from
Calgary, Alberta
@MsYouDoYou I never had any technical/customer service issues when I had Telus when I lived in Van. When my ex screwed me over with the account, Telus was super understanding and helpful, and I loved the "gift" promotions they do. Unfortunately stuck with Shaw here in Calgary.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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seriously.
(@Onebadmum2) reported
@TELUSsupport OMFG make me wait 2 hours on hold and then try and start a video chat without warning then then tell me you'll charge me $150 to come fix my line if it's "not a Telus issue" terrible!
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🇬🇧🏴 S. JR #TeamPapaya 🧡🇺🇦
(@ChimpGenes) reported
@TELUSsupport customer complaints number please @TELUS
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Dale
(@dale4101) reported
Come on Mastercard you got to do better. Received a pre paid Mastercard from Telus. Tried 4 times separate occasions doesn’t work. Getting ahold of real person very difficult. Lastnight Saturday got ahold of somebody and have to say the customer service was brutal.
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Kepler 62f
(@Kepler_62f) reported
Anyone else in #YYC experiencing a Telus internet outage?
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Summer Oakes from Thymeless Cottage
(@ThymelessC) reported
@Kamloopskat1 @TELUS I didn't know Shaw had satellite. I'll check into it, thanks. @Telus has been purposely nasty about repairs or service because they are trying to get rid of their satellite customers.
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Awakemama
(@cn3311) reported
@telus why does your site say you’re open until 7pm today and then I call and it says you’re not open? We need better mobility options in Canada because this sucks!
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Darryl Stickler
(@DarrylStickler) reported
Great service after I got a direct line from @TELUSsupport this morning. Thank you very much @HPCanada & Telus Support for your wonderful & helpful staff. Both your automated support systems are horribly irritating (at least Telus provided a phone #) but your people were AWESOME
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Claire ✨
(@claireiniceland) reported
@sarahelder @TELUS Last week, I saw an ad for nail polish you dip in your drink 🍸 to make sure someone hasn’t roofied it. We are solving the wrong problems. 🙄
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Brett Morris
(@tehowennathe) reported
My Telus mobile Internet speed is 170Mbps. Not that bad. Moving to Rogers soon. Wonder what my speeds will be like.
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Lonelion
(@zk_lonelion) reported
@TELUS @Gssaini11Guri You scammers are quick to pick when I call as a new customer but existing customer have to wait over 2 hours (still waiting) for charging me double my bill amount for the past 3 months TELUS ARE CRIMINALS