Telus outages and service status in Calgary, Alberta

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Telus generated 1 outage signal in the last 24 hours around Calgary, including 1 direct report.
The most common problems reported in this area mention Internet, Phone, and Wi-fi.
The most recent signal from this area was received Apr 10, 9:38 PM EDT.

Internet (57%)
Phone (18%)
Wi-fi (16%)
TV (5%)
E-mail (3%)

The latest reports from users having issues in Calgary come from postal codes T2R , T3K , T3J , T1Y , T2Y , T2K , T3B and T3M .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Calgary, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Calgary, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Calgary	Baseline
Apr 10, 3:00 AM EDT	0	0	0
Apr 10, 3:20 AM EDT	0	0	0
Apr 10, 3:40 AM EDT	0	0	0
Apr 10, 4:00 AM EDT	0	0	0
Apr 10, 4:20 AM EDT	0	0	0
Apr 10, 4:40 AM EDT	0	0	0
Apr 10, 5:00 AM EDT	0	0	0
Apr 10, 5:20 AM EDT	0	0	0
Apr 10, 5:40 AM EDT	0	0	0
Apr 10, 6:00 AM EDT	0	0	0
Apr 10, 6:20 AM EDT	0	0	0
Apr 10, 6:40 AM EDT	0	0	0
Apr 10, 7:00 AM EDT	0	0	0
Apr 10, 7:20 AM EDT	0	0	0
Apr 10, 7:40 AM EDT	0	0	0
Apr 10, 8:00 AM EDT	0	0	0
Apr 10, 8:20 AM EDT	0	0	0
Apr 10, 8:40 AM EDT	0	0	0
Apr 10, 9:00 AM EDT	0	0	0
Apr 10, 9:20 AM EDT	0	0	0
Apr 10, 9:40 AM EDT	0	0	0
Apr 10, 10:00 AM EDT	0	0	0
Apr 10, 10:20 AM EDT	0	0	0
Apr 10, 10:40 AM EDT	0	0	0
Apr 10, 11:00 AM EDT	0	0	0
Apr 10, 11:20 AM EDT	0	0	0
Apr 10, 11:40 AM EDT	0	0	0
Apr 10, 12:00 PM EDT	0	0	0
Apr 10, 12:20 PM EDT	0	0	0
Apr 10, 12:40 PM EDT	0	0	0
Apr 10, 1:00 PM EDT	0	0	0
Apr 10, 1:20 PM EDT	0	0	0
Apr 10, 1:40 PM EDT	0	0	0
Apr 10, 2:00 PM EDT	0	0	0
Apr 10, 2:20 PM EDT	0	0	0
Apr 10, 2:40 PM EDT	0	0	0
Apr 10, 3:00 PM EDT	0	0	0
Apr 10, 3:20 PM EDT	0	0	0
Apr 10, 3:40 PM EDT	0	0	0
Apr 10, 4:00 PM EDT	0	0	0
Apr 10, 4:20 PM EDT	0	0	0
Apr 10, 4:40 PM EDT	0	0	0
Apr 10, 5:00 PM EDT	0	0	0
Apr 10, 5:20 PM EDT	0	0	0
Apr 10, 5:40 PM EDT	0	0	0
Apr 10, 6:00 PM EDT	0	0	0
Apr 10, 6:20 PM EDT	0	0	0
Apr 10, 6:40 PM EDT	0	0	0
Apr 10, 7:00 PM EDT	0	0	0
Apr 10, 7:20 PM EDT	0	0	0
Apr 10, 7:40 PM EDT	0	0	0
Apr 10, 8:00 PM EDT	0	0	0
Apr 10, 8:20 PM EDT	0	0	0
Apr 10, 8:40 PM EDT	0	0	0
Apr 10, 9:00 PM EDT	0	0	0
Apr 10, 9:20 PM EDT	0	0	0
Apr 10, 9:40 PM EDT	0	0	0
Apr 10, 10:00 PM EDT	0	0	0
Apr 10, 10:20 PM EDT	0	0	0
Apr 10, 10:40 PM EDT	0	0	0
Apr 10, 11:00 PM EDT	0	0	0
Apr 10, 11:20 PM EDT	0	0	0
Apr 10, 11:40 PM EDT	0	0	0
Apr 11, 12:00 AM EDT	0	0	0
Apr 11, 12:20 AM EDT	0	0	0
Apr 11, 12:40 AM EDT	0	0	0
Apr 11, 1:00 AM EDT	0	0	0
Apr 11, 1:20 AM EDT	0	0	0
Apr 11, 1:40 AM EDT	0	0	0
Apr 11, 2:00 AM EDT	0	0	0
Apr 11, 2:20 AM EDT	0	0	0
Apr 11, 2:40 AM EDT	0	0	0
Apr 11, 3:00 AM EDT	0	0	0

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Calgary, Alberta

The most recent Telus outage reports came from the following cities: Calgary.

City	Problem Type	Report Time
Calgary	Internet	5 hours ago
Calgary	Wi-fi	3 days ago
Calgary	Internet	4 days ago
Calgary	TV	4 days ago
Calgary	Wi-fi	4 days ago
Calgary	Internet	7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Calgary, Alberta

Latest outage, problems and issue reports in Calgary and nearby locations:

dustin spicy noods morris (@DustinMorris13) reported 3 minutes ago from Calgary, Alberta
Booked my internet (thanks @SWCalgaryGuy) and had the best customer service with @TELUS as usual.
Jelli (@jelliclecatsttv) reported 6 minutes ago from Calgary, Alberta
So My Internets Going To Be Shut Down Soon… When I Signed Up At @TELUS I triple Checked That It Would Come Out Of The Same Account As My Phone Bill He Said Yes Well Guess Who Has A Surprise $300+ Bill. 😤🤬 #TelusProblems
Jason Stettner (@Skycaptin5) reported 11 minutes ago from Calgary, Alberta
I find that @TELUS internet has been incredibly unstable recently, with half speeds since covid started. Disconnects often too now.
Lisa Beauchamp (@Lisa_Beauchamp) reported 13 minutes ago from Calgary, Alberta
@TELUSsupport @TELUS Your tech support or lack thereof is horrendous! I cannot get through! No internet connection for over 24 hours!
Loren Stewart (@LorenStewart) reported 18 minutes ago from Calgary, Alberta
@SidhuDP I've just had Telus and Rogers. Telus id have to run to the top of my parents house to get reception. I haven't had a problem with Rogers in 11 years.
Rich Hesketh (@RichHesketh) reported 21 minutes ago from Calgary, Alberta
Is it acceptable @TELUS @TELUSsupport for us to be waiting over 72 hours for our internet to be reconnected? Seems to me that it’s not. We’ve spoken to no less the a dozen agents who claim 2-24 hours to flip that switch. Has anyone else had such bad service?
Calgaryvoter (@Chinook87) reported 22 minutes ago from Calgary, Alberta
Can anyone recommend an Internet service besides Telus… tried to switch to them today and it was impossible and painful. Eventually gave up and cancelled the switch
richard white (@everydaytourist) reported 22 minutes ago from Calgary, Alberta
@CalgaryResponse @joshyyc @TELUS You are correct Telus Sky as office at base and residential above. The problem is new buildings rarely have cheap rents office or residential unless subsidized. Old buildings are key to start ups for all types of business retail restaurants office etc.
Ryan Lambert (@Ryanlambert11) reported 23 minutes ago from Calgary, Alberta
@aimeok @BlayTopher Two years with Telus and I’ve never had an issue! I’ll vouch for them!
Jonathan Anderson (@jaonesix) reported 24 minutes ago from Calgary, Alberta
Is there a worse customer experience than dealing with @TELUS and @TELUSsupport? Doubt it.
Jwd7150 (@jwd7150) reported 24 minutes ago from Calgary, Alberta
Maybe the Scotiabank saddledome can get better wifi like shaw cuz let's face it telus wifi there sucks badly to many dead zones plus cuts out way to much I have 2 keep using my use data when I'm there & that shouldn't happen especially when I have a new cell !!!
Jwd7150 (@jwd7150) reported 29 minutes ago from Calgary, Alberta
Well telus where the hells Mt brother in law refund money from the equipment he sent back in October he's still waiting for his money back what the hells taking u idiot's so long ?!!?
Decker (@DeckerT19) reported 33 minutes ago from Calgary, Alberta
If you have #cable - and you have not taken this journey yourself,I couldn’t recommend it more to help justify your monthly bill. Glad to be a #telus cable customer.
robyn raymond (@bobbie403) reported 36 minutes ago from Calgary, Alberta
Keep piling on Thursday.. after spending 2h on the phone with 5! (Yes 5) separate agents last week.. I call in to @TELUS again.. to find out my problem WASN’T solved and the solution is much different than presented by the previous agents. #yourekidding #wheredoisendmyinvoice
Kevin Hoffman (@Hoffa_man) reported 39 minutes ago from Calgary, Alberta
@wowmobile @koodo @TELUS Congratulations! Your combined lack of effort has officially provided the worst customer service experience of my entire life!
Greg Johansen 🇨🇦🏳️‍🌈🇵🇸🎾 (@johangreg) reported 49 minutes ago from Calgary, Alberta
Today I spent three hours dealing with four different @Shawhelp agents to figure out why six channels were missing from my TV lineup. The first two were extremely rude and unhelpful and forced me on Google to look at prices for @TELUS.
Werd 'EmUp. 💉✖️✌️ (@WerdEmUp) reported 54 minutes ago from Calgary, Alberta
Was Telus just down for anyone? Had no service for like 20min there.
Jeff Callaway (@JeffCallaway) reported 57 minutes ago from Calgary, Alberta
@TELUS worst service ever. Spent an hour in Market Mall store waiting for someone to help me as I obviously looked at new phones. Mirrors my phone service experience. Also learned I'm being hosed on my phone plan while I waited. 🤬
dustin spicy noods morris (@DustinMorris13) reported 59 minutes ago from Calgary, Alberta
@Cass403 @SWCalgaryGuy @TELUS Agreed!! I even still have the box because they didn't ship a return address label and they said no problem we'll use it.
dustin spicy noods morris (@DustinMorris13) reported 60 minutes ago from Calgary, Alberta
@Karone81 @TELUS Oh Telus has the best customer service!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

Faizal Haji (@faizalhaji) reported 6 minutes ago
@TELUSsupport My Telus app, lacking features. Could not migrate prepaid to postpaid and had to call in. Agent was very helpful but could not complete the migration for the day. The profile was left in a limbo not able to manage prepad services anymore (new account added caused problems).
Nansee Hughes (@SopranoNansee) reported 10 minutes ago
@TELUSsupport @TELUS Your phone support sucks. I’ve been on hold for over an hour and a half after asking to be transferred to the loyalty dept. been a customer for over 20 years….and I just wanted to talk to someone about my account. The call centre overseas was so loud…
Mazi Patrick (@nachoxy) reported 10 minutes ago
@TELUS have the worst customer support I’ve ever experienced. They can’t can’t even keep to their promises @TELUSsupport
Canadian Oil 🇮🇱 (@oilcanadian4) reported 16 minutes ago
@telus TELUS, you can keep your hold music, I’ve got better things to waste my life on. I want to cancel my internet and my phone...
Harry Sak (@CriticalAnger) reported 18 minutes ago
Good news, Telus was able to put in a cancellation. So, this means that all the scammers cost me was a little time, which I have tons of. **** Indians, worthless street shitters.
rem (@remtotheb) reported 18 minutes ago
had to go to telus today to fix my iphone and unsuccessfully tried to hide all of my hucklerobby art 😭
Clive Bottomley🇨🇦🏁 (@formula1_ca) reported 19 minutes ago
What the heck is going on @TELUSsupport ? Haven't been able to make a call all day on Telus mobile, still not working at 10pm. "All circuits busy" message all day. When will this be fixed? I'm in Vancouver.
Swatantra (@SwatWeb3) reported 19 minutes ago
After 13 days, @Crunchyroll has finally responded to claims of a data breach involving customers personal information @TELUS The incident reportedly occurred on March 12, 2026 surprisingly similar to a hack that happened last year. Had users not unearthed it themselves, one wonders if this episode would have been acknowledged at all. Crunchyroll says- We are aware of recent claims and are currently working closely with leading cybersecurity experts to investigate the matter.
itsmeforsure(DB) (@yesitismeagainz) reported 20 minutes ago
@PhooeysPhosters I love. We are rural and beats telus crap all to hell....
Adam Adapted 🇨🇦 (@AdamAdapted) reported 21 minutes ago
@TELUSsupport Hi Telus, yes, as indicated on my reply I did eventually get the issue resolved. Most support employees were lovely to talk to, there was lots of passing my issue to other people, re-explaining the issue over many hours. All good