Telus outages and service status in Calgary, Alberta

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus generated 0 outage signals in the last 24 hours around Calgary, including 0 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and Phone.
The most recent signal from this area was received Apr 27, 5:10 PM EDT.

Internet (59%)
Wi-fi (27%)
Phone (9%)
TV (5%)

The latest reports from users having issues in Calgary come from postal codes T3J , T3K , T3H , T2R , T2E , T3G , T1Y and T3P .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Calgary, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Calgary, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Baseline
Apr 27, 10:00 PM EDT	0	0
Apr 27, 10:20 PM EDT	0	0
Apr 27, 10:40 PM EDT	0	0
Apr 27, 11:00 PM EDT	0	0
Apr 27, 11:20 PM EDT	0	0
Apr 27, 11:40 PM EDT	0	0
Apr 28, 12:00 AM EDT	0	0
Apr 28, 12:20 AM EDT	0	0
Apr 28, 12:40 AM EDT	0	0
Apr 28, 1:00 AM EDT	0	0
Apr 28, 1:20 AM EDT	0	0
Apr 28, 1:40 AM EDT	0	0
Apr 28, 2:00 AM EDT	0	0
Apr 28, 2:20 AM EDT	0	0
Apr 28, 2:40 AM EDT	0	0
Apr 28, 3:00 AM EDT	0	0
Apr 28, 3:20 AM EDT	0	0
Apr 28, 3:40 AM EDT	0	0
Apr 28, 4:00 AM EDT	0	0
Apr 28, 4:20 AM EDT	0	0
Apr 28, 4:40 AM EDT	0	0
Apr 28, 5:00 AM EDT	0	0
Apr 28, 5:20 AM EDT	0	0
Apr 28, 5:40 AM EDT	0	0
Apr 28, 6:00 AM EDT	0	0
Apr 28, 6:20 AM EDT	0	0
Apr 28, 6:40 AM EDT	0	0
Apr 28, 7:00 AM EDT	0	0
Apr 28, 7:20 AM EDT	0	0
Apr 28, 7:40 AM EDT	0	0
Apr 28, 8:00 AM EDT	0	0
Apr 28, 8:20 AM EDT	0	0
Apr 28, 8:40 AM EDT	0	0
Apr 28, 9:00 AM EDT	0	0
Apr 28, 9:20 AM EDT	0	0
Apr 28, 9:40 AM EDT	0	0
Apr 28, 10:00 AM EDT	0	0
Apr 28, 10:20 AM EDT	0	0
Apr 28, 10:40 AM EDT	0	0
Apr 28, 11:00 AM EDT	0	0
Apr 28, 11:20 AM EDT	0	0
Apr 28, 11:40 AM EDT	0	0
Apr 28, 12:00 PM EDT	0	0
Apr 28, 12:20 PM EDT	0	0
Apr 28, 12:40 PM EDT	0	0
Apr 28, 1:00 PM EDT	0	0
Apr 28, 1:20 PM EDT	0	0
Apr 28, 1:40 PM EDT	0	0
Apr 28, 2:00 PM EDT	0	0
Apr 28, 2:20 PM EDT	0	0
Apr 28, 2:40 PM EDT	0	0
Apr 28, 3:00 PM EDT	0	0
Apr 28, 3:20 PM EDT	0	0
Apr 28, 3:40 PM EDT	0	0
Apr 28, 4:00 PM EDT	0	0
Apr 28, 4:20 PM EDT	0	0
Apr 28, 4:40 PM EDT	0	0
Apr 28, 5:00 PM EDT	0	0
Apr 28, 5:20 PM EDT	0	0
Apr 28, 5:40 PM EDT	0	0
Apr 28, 6:00 PM EDT	0	0
Apr 28, 6:20 PM EDT	0	0
Apr 28, 6:40 PM EDT	0	0
Apr 28, 7:00 PM EDT	0	0
Apr 28, 7:20 PM EDT	0	0
Apr 28, 7:40 PM EDT	0	0
Apr 28, 8:00 PM EDT	0	0
Apr 28, 8:20 PM EDT	0	0
Apr 28, 8:40 PM EDT	0	0
Apr 28, 9:00 PM EDT	0	0
Apr 28, 9:20 PM EDT	0	0
Apr 28, 9:40 PM EDT	0	0
Apr 28, 10:00 PM EDT	0	0

April 29: Problems at Telus

Telus is having issues since 05:00 PM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Calgary, Alberta

The most recent Telus outage reports came from the following cities: Calgary.

City	Problem Type	Report Time
Calgary	Internet	1 day ago
Calgary	Internet	7 days ago
Calgary	Internet	7 days ago
Calgary	Phone	9 days ago
Calgary	Wi-fi	10 days ago
Calgary	Phone	11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Calgary, Alberta

Latest outage, problems and issue reports in Calgary and nearby locations:

Jonathan Anderson (@jaonesix) reported 3 minutes ago from Calgary, Alberta
Is there a worse customer experience than dealing with @TELUS and @TELUSsupport? Doubt it.
Lisa Beauchamp (@Lisa_Beauchamp) reported 8 minutes ago from Calgary, Alberta
@TELUSsupport @TELUS Your tech support or lack thereof is horrendous! I cannot get through! No internet connection for over 24 hours!
░▒▓█ 𝓭𝓜 █▓▒░ 🇮🇱 (@DustinMorris13) reported 15 minutes ago from Calgary, Alberta
@Sconaboy1 Too bad our ugly Telus sky building couldn't have looked like this.
Greg Johansen 🇨🇦🏳️‍🌈🇵🇸🎾 (@johangreg) reported 17 minutes ago from Calgary, Alberta
Today I spent three hours dealing with four different @Shawhelp agents to figure out why six channels were missing from my TV lineup. The first two were extremely rude and unhelpful and forced me on Google to look at prices for @TELUS.
Werd 'EmUp. 💉✖️✌️ (@WerdEmUp) reported 19 minutes ago from Calgary, Alberta
Was Telus just down for anyone? Had no service for like 20min there.
M.G. Duggan Tweeting Trucker🇨🇦 (@ve6dpa) reported 28 minutes ago from Calgary, Alberta
@SAndersonshpk @Shawhelp They're horrible right now! Not sure what the heck to do? Really don't like Telus either.
Roger Baker (@RogerJBaker) reported 29 minutes ago from Calgary, Alberta
@fakeezzie I tried tethering but couldn’t get it to work. We have a box that allows for fail over service. I may need to get Telus in as a back up. I’m waiting for @SWCalgaryGuy to pull strings and get fibre to my house.
Jon Martin (@JonMartinCalgar) reported 31 minutes ago from Calgary, Alberta
@SingularZeez Telus: The future is outsourced. Their old slogan was The future is friendly. I modified it years ago. It was the first place I was laid off from. They say you never forget your first.
Dr. MichelleTypoQueen (@MichelletypoQ) reported 34 minutes ago from Calgary, Alberta
@rdc7801 @JulieRohrYEG @YourAlberta Taking credit for their work.. much like he did with Telus Babylon.. he doesnt have anything to brag about so he takes others ideas and programs (see feds international airport protocols) as his own. Hes an idiot
rad ♿ (@The_Rad_Zone) reported 40 minutes ago from Calgary, Alberta
Telus sighed me up for their internet with a free trial month and sent me a bill two weeks later. I called them and told them nicely to come get their ****.
Guillermo Manriquez (@GuiManCam) reported 40 minutes ago from Calgary, Alberta
@TELUS @TELUSsupport I’m trying to move my services and cancel my tv service and your useless representatives hang up on me every time I have spoken to 4 different persons there 🤬🤬🤬
ferhab (@drybones_33) reported 40 minutes ago from Calgary, Alberta
Lost signal are your ******* kidding @telus
dustin spicy noods morris (@DustinMorris13) reported 40 minutes ago from Calgary, Alberta
@menard_ray @TELUS My phone. When I pull down on the WiFi I'm using its a live output of the speed.
Jwd7150 (@jwd7150) reported 44 minutes ago from Calgary, Alberta
So telus is now got the home entertainment service on sale how long will this last till they jack up the price to where customers can't afford it like they have now 🤔?!!?
cara (@jeterfan28) reported 47 minutes ago from Calgary, Alberta
Just want to say huge thanks to our @TELUS repair guy Mitchell. He came short notice to my house to fix our internet, tv, phone and booster. If anyone needs a good, friendly repair guy I’ll share his business card
Seumas Bruce (@SeumasBruce) reported 47 minutes ago from Calgary, Alberta
Took my 3 teens down to Telus Convention Centre for 1st shots tonight. Kudos and virtual hugs to all the AHS workers (and volunteers?)! RN administering our shots was pulling a 12hr shift!
░▒▓█ 𝓭𝓜 █▓▒░ (@DustinMorris13) reported 51 minutes ago from Calgary, Alberta
@jeterfan28 @RogersHelps Definitely hit up @TELUS for options. They might be able to do something to help get out of Rogers
REWORKS (@ReWorksYYC) reported 53 minutes ago from Calgary, Alberta
@joeywants @TELUS Yup, I’m having the same problem.
richard white (@everydaytourist) reported 53 minutes ago from Calgary, Alberta
@CalgaryResponse @joshyyc @TELUS You are correct Telus Sky as office at base and residential above. The problem is new buildings rarely have cheap rents office or residential unless subsidized. Old buildings are key to start ups for all types of business retail restaurants office etc.
Michael Tighe (@miketighe) reported 53 minutes ago from Calgary, Alberta
I’ve had nothing but problems from Shaw Mobile. I wouldn’t reply on it to call 911 if I was in danger. So buying out my phone and switching to a Telus Business plan… mixed feelings as I’ve always been a big fan and supporter of Shaw.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

Yojenkz (@JYojenkz) reported 5 minutes ago
@FreedomMobile please don’t follow in Bell/Rogers/Telus footsteps. Keep AI out of my service.
Tahir Hameed (@thameed89) reported 11 minutes ago
@TELUS Worst costumer service, never go for Telus.
OrSh (@oreoshitwagon) reported 12 minutes ago
@ryangerritsen I just canceled Telus internet yesterday (contract over) and I’m so relieved to be free from their overpriced garbage service. I would’ve much preferred the online route had it been available. They offered me same service at half price locked in for 5 years. *******.
K.J. (@KSJaswal97) reported 15 minutes ago
@ProvoGal01 @TELUS @TELUSsupport Happened to me too, was calling about my internet services and the person who picked up said he was from the Telus customer service in India I legit couldn’t believe that they have a department in India of all places. Why do they have people there managing Canadian accounts
Alien Peteys 👽🇸🇪🏒💯🇨🇦🇺🇦 (@Grampahockey1) reported 17 minutes ago
Had to call Telus (2 hours on hold ) myself took a week and 5 min to fix
heiba9866 (@heiba986627073) reported 19 minutes ago
@SerenaCMah @WestJet Westjet wanted cheap labor they got it. The agents in Telus El Salvador have a mediocre English level, they can't even understand a spelling, they work with "scripts" unnatural customer service, then they grow after 1 month of training without any experience in airlines at all
The Eco Diva (@theecodiva) reported 19 minutes ago
After 38 minutes a computer voice came on and advised me they no service was available and they are closed ! You suck @TELUS @TELUSsupport
Woods Deep (@WoodsDeepMusic) reported 19 minutes ago
@ProvoGal01 @TELUS @TELUSsupport Just hang up. It will catch on
Edward K. Watson (@Eddie1968K) reported 19 minutes ago
Yeah, @TELUS just about every day I get calls from someone with a heavy Indian accent claiming to be Kirk, or George, or Frank bugging me to buy your products. All it does it make me HATE you and never buy from you.
Mischa (@mischa198) reported 24 minutes ago
@ProvoGal01 @TELUS @TELUSsupport As soon as I answer and it’s an Indian accent saying they are from Telus I hang up…don’t know if legit or scam