Telus

Telus Outage Report in Calgary, Alberta

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

The latest reports from users having issues in Calgary come from postal codes T3K, T2E, T2R, T1Y, T3M, T2A, T3E and T2Z.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Calgary, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Calgary and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Calgary, Alberta 12/05/2025 01:00

December 05: Problems at Telus

Telus is having issues since 07:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Calgary, Alberta

The most recent Telus outage reports came from the following cities: Calgary and Chestermere.

Loading map, please wait...
City Problem Type Report Time
CanadaCalgary Internet
CanadaCalgary Internet
CanadaCalgary Internet
CanadaCalgary Wi-fi
CanadaCalgary Wi-fi
CanadaCalgary Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Calgary, Alberta

Latest outage, problems and issue reports in Calgary and nearby locations:

  • spooky3369 Spukx3369 (@spooky3369) reported from Calgary, Alberta

    Looks like #Telus customer service has gotten bad. Requested a call back, took more than 1hr for the call and was waiting 8mins with the background music. Got tired of waiting for the actual person to talk to me

  • bobbie403 robyn raymond (@bobbie403) reported from Calgary, Alberta

    Keep piling on Thursday.. after spending 2h on the phone with 5! (Yes 5) separate agents last week.. I call in to @TELUS again.. to find out my problem WASN’T solved and the solution is much different than presented by the previous agents. #yourekidding #wheredoisendmyinvoice

  • JasonPYYC Jason P. (@JasonPYYC) reported from Calgary, Alberta

    @wmpdll @Melkorka12 They don’t care about retention really. New customer acquisition is more important for some reason. Long time telus. Have 6 boxes and at time was only one doing wireless. They had a deal and I was on month to month and they wouldn’t give it to me even if I did a contract.

  • everydaytourist richard white (@everydaytourist) reported from Calgary, Alberta

    Hey @TELUSsupport having a huge issue with phone service. Now being told may be IOS issues. Spent hours. Trips to Apple and @TELUS store. Still not fixed. Are others having issues with dropped calls?

  • blatch_daniel Daniel Blatch (@blatch_daniel) reported from Calgary, Alberta

    @TELUS I am a senior 77yr-old and handicapped, Iam a Telus Customer for many years, today I need your help. Daniel Blatch. 1540 Sherwood Blvd.N W. Apt. 4126

  • Hoffa_man Kevin Hoffman (@Hoffa_man) reported from Calgary, Alberta

    @wowmobile @koodo @TELUS Congratulations! Your combined lack of effort has officially provided the worst customer service experience of my entire life!

  • CanadaP2P Admir (@CanadaP2P) reported from Calgary, Alberta

    @TSNRyanRishaug @TELUS The sad state of @TELUSsupport when public figures have to tweet out for help! I hope it worked for you, some of us are waiting 10d for service #TelusFail

  • tracyinkits tracy (@tracyinkits) reported from Calgary, Alberta

    @Shuggs_YYC @cmcalgary Telus sucks. My work has Telus, nothing like dropped calls, crappy IT and their biz connect system is brutal.

  • HaroldCundal Harold Cundal III (@HaroldCundal) reported from Calgary, Alberta

    You know what's super cool? When @TELUS doesn't process your equipment return properly and you end up with a stain on your credit history years later for their blunder. And good luck getting any help from @TELUSsupport. Garbage.

  • CalgaryBluesky 🌤️CalgaryBluesky 🇨🇦🇸🇰 mom² grandma¹ (@CalgaryBluesky) reported from Calgary, Alberta

    @0CynicalBastard @ShawInfo I will never in my life give Shaw another cent. They ruined my view without thought or consideration after a decade of not having a cable run there. I just can't with them. EVER. I have been w Telus before &was happy so will give them my business.

  • ajaykamboj80 Ajay (@ajaykamboj80) reported from Chestermere, Alberta

    @TELUS hello telus...waiting on ur telus support 2hrs 10 min...pathetic...and instead of telus u guys can change ur name to looters ..that suits you...last 5 months u guys says next month bill will be ok for sure...and I m paying u extra from last 5 months..

  • ToddSandrelli Todd Sandrelli (@ToddSandrelli) reported from Calgary, Alberta

    @cmcalgary Damn good thing I’m with Telus then. ;)

  • jwd7150 Jwd7150 (@jwd7150) reported from Calgary, Alberta

    Hey telus yr wifi sucks here at the Scotiabank saddledome it keep dropping!!

  • UKgeordieColin Colin (@UKgeordieColin) reported from Calgary, Alberta

    @TELUSsupport we recently swapped from Shaw to Telus and it is the worst wifi experience we have ever had. It is meant to be the fibre optic super fast and it is terrible. How do we get someone to look at this? Our satisfaction is nil.

  • Tracey_YYC Tracey Forbes (@Tracey_YYC) reported from Calgary, Alberta

    @CDAinsworth @ShawInfo @TELUS Telus is way better than Shaw. It took 4 years for us to get Telus at our house. I will never go back if I don’t have to.

  • moustachiojb JB (@moustachiojb) reported from Calgary, Alberta

    @TELUSsupport I normally deal with loyalty dept. been with Telus for a solid 20 years. Looking to end my optik TV service, but retain PureFibreX 2.5 GB internet service. not sure who to contact. Please let me know. Also have mobility. only thing to terminate is optik

  • justkenking Ken King⚡️ (@justkenking) reported from Calgary, Alberta

    @TELUS I'm looking to leave my mobile provider after being with them since 2006. Not going to name any names, but about once a year they just fail me and the entire country completely. What can you offer me?

  • The_Rad_Zone rad ♿ (@The_Rad_Zone) reported from Calgary, Alberta

    Telus sighed me up for their internet with a free trial month and sent me a bill two weeks later. I called them and told them nicely to come get their ****.

  • Chinook87 Calgaryvoter (@Chinook87) reported from Calgary, Alberta

    Can anyone recommend an Internet service besides Telus… tried to switch to them today and it was impossible and painful. Eventually gave up and cancelled the switch

  • jwd7150 Jwd7150 (@jwd7150) reported from Calgary, Alberta

    Hey telus yr wifi has dropped 6 × now at the dome that's horrible shaw is definitely better !!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • QueerInBC QueerInBC 🏳️‍🌈 (@QueerInBC) reported

    @TELUSsupport I already have been reporting to 7726 to no avail. I even called Telus support when I accidentally replied back to the spammers when 7726 wanted me to reply back with the email addresses. It’s an awkward process as forwarding only forwards msg content without original addresses.

  • sherwhizt Ї♏ϟυґℯ♏αη 🇨🇦🚴🏻⛷ 😷 wants Safe Schools for Kids (@sherwhizt) reported

    @DeltaBCDad Telus has outsourced most sales and servicing support to another country (likely the Philippines). You might have better luck at a mall Telus outlet.

  • SLThank4thefish Kevin (@SLThank4thefish) reported

    So, Telus (Koodo) sent me a text mid hurricane about an "important message..." with a link for more information. Have not had service for over 48 hrs, and was only recently able to load that link (via a friend's wifi) telling me they're going to waive additional data fees. 🙃

  • illsupawoman Ray D (@illsupawoman) reported

    @TELUS own up to being a business owner and the costs of running one. This isn't the way to show you "value" a customer.

  • momobc Terry Mooney (@momobc) reported

    @Bell Telus, a strong competition in BC offers Free Data in the Seniors for Good program and a low cost $25 monthly cost for wireless phone service.

  • ahopeross AHR (@ahopeross) reported

    @John1MD @Jane_Munroe_ I just noticed last week when booking an appointment with my family doctor through Pomelo that Pomelo is now “Pomelo by Telus Health”. Sigh. It never ends.

  • LoganOderkirk Logan Oderkirk (@LoganOderkirk) reported

    @not2muchsaid @richyhlfc @koodo Just FYI they use bell and telus towers... The largest network in Canada. No matter who you would have gone with during this storm, you would have been with poor reception. Just trying to make sure you don't get your hopes up

  • Hear2See Terry Mulcahy (@Hear2See) reported

    @mattdagley @TELUS @TELUSsupport Early Saturday morning I had no signal from Telus, not a diminutive bar, nothing 😳

  • DougFordsBinder Not Doug Ford's Binder (@DougFordsBinder) reported

    Confirmed rogers outage for my area, all services...thank you telus cellular service for not being absolute garbage like Rogers 🙏

  • sherwhizt Ї♏ϟυґℯ♏αη 🇨🇦🚴🏻⛷ 😷 wants Safe Schools for Kids (@sherwhizt) reported

    @ClaytonBurnsPhD @DeltaBCDad I use Rogers mobile because my calling plan is "grandfathered" and although I detest their business practices I won't be switching. Haven't used Bell. My kids use Telus mobile. If you are lucky enough to contact a local Telus agent, your problems get resolved satisfactorily.