Telus outages and service status in Calgary, Alberta
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Calgary, including 0 direct reports.
- The most common problems reported in this area mention Internet, Phone, and E-mail.
- The most recent signal from this area was received May 26, 3:48 PM EDT.
- Internet (53%)
- Phone (26%)
- E-mail (9%)
- Wi-fi (7%)
- Total Blackout (2%)
- TV (2%)
The latest reports from users having issues in Calgary come from postal codes T2R , T3J , T3M , T2V , T2M , T3A , T2A and T3K .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Calgary, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Calgary, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 28: Problems at Telus
Telus is having issues since 04:20 PM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Calgary, Alberta
The most recent Telus outage reports came from the following cities: Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary
|
Phone | 1 day ago |
|
Calgary
|
TV | 1 day ago |
|
Calgary
|
Phone | 1 day ago |
|
Calgary
|
Internet | 2 days ago |
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Calgary
|
Phone | 2 days ago |
|
Calgary
|
3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Calgary, Alberta
Latest outage, problems and issue reports in Calgary and nearby locations:
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Jwd7150 (@jwd7150) reported from Calgary, AlbertaSo telus is now got the home entertainment service on sale how long will this last till they jack up the price to where customers can't afford it like they have now 🤔?!!?
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Seumas Bruce (@SeumasBruce) reported from Calgary, AlbertaTook my 3 teens down to Telus Convention Centre for 1st shots tonight. Kudos and virtual hugs to all the AHS workers (and volunteers?)! RN administering our shots was pulling a 12hr shift!
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Rich Hesketh (@RichHesketh) reported from Calgary, AlbertaIs it acceptable @TELUS @TELUSsupport for us to be waiting over 72 hours for our internet to be reconnected? Seems to me that it’s not. We’ve spoken to no less the a dozen agents who claim 2-24 hours to flip that switch. Has anyone else had such bad service?
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Perla Coddington: Pinterest Mom (@MsCoddington) reported from Calgary, AlbertaIs anyone else having issues with their @TELUS internet but every time you call to get it dealt with, literally nothing changes and the problem keeps getting worse? @TELUSsupport
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Đ₥ (@DustinMorris13) reported from Calgary, Alberta@MrD_AB I think the hospital uses Telus. They just finished upgrading recently. It's so bad!
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Nikita Kalonji (@NikitaKalonji) reported from Calgary, AlbertaOf course @TELUSsupport @TELUS now has a @BET channel connectivity issue and my movie has stopped streaming 😩😩😩 #LiveStreaming #FavouriteSonbet #teluscable
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(Jon)ny Foozball (@jonathanwhudson) reported from Calgary, Alberta@sheldonjones83 @DanSportsFan34 I'm watching it through my Telus login right now.
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Mike Lindsay (@mlindsay65) reported from Calgary, AlbertaThe @telus Optic TV app is horrible! Can’t stream on their “5G” for more than 30 seconds without it freezing. Brutal.
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Jon Martin (@JonMartinCalgar) reported from Calgary, Alberta@SingularZeez Telus: The future is outsourced. Their old slogan was The future is friendly. I modified it years ago. It was the first place I was laid off from. They say you never forget your first.
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richard (@richardwfrank8) reported from Calgary, Alberta@TELUS wondering how there is always a wait for over an hour to get customer service on the phone...always! This is crazy!
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REWORKS (@ReWorksYYC) reported from Calgary, AlbertaWell I must admit, @TELUS has redeemed itself as my phone and internet provider. Could still offer easier access to customer service but all the other problems have finally been solved.
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Jwd7150 (@jwd7150) reported from Calgary, AlbertaWell telus where the hells Mt brother in law refund money from the equipment he sent back in October he's still waiting for his money back what the hells taking u idiot's so long ?!!?
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Jason P. (@JasonPYYC) reported from Calgary, Alberta@wmpdll @Melkorka12 They don’t care about retention really. New customer acquisition is more important for some reason. Long time telus. Have 6 boxes and at time was only one doing wireless. They had a deal and I was on month to month and they wouldn’t give it to me even if I did a contract.
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Vipul (@Vipul___) reported from Calgary, AlbertaThe only reason I’m staying with Shaw cause they have monopoly in my area. How come @TELUS is letting them play like that. Hope @TELUS invests in some infrastructure. Shaw is beyond horrible in terms of service and promise @Shawhelp
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Jeff Callaway (@JeffCallaway) reported from Calgary, Alberta3 wks. Time @TELUS takes to contact me for customer service by their revised estimate. Moved business service with office move last yr. Was going to be a month before Telus could transfer accnt. Had 2 move to @ShawDirect. Then @telus tried to bill for months post disconnection.🤬
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░▒▓█ 𝓭𝓜 █▓▒░ (@DustinMorris13) reported from Calgary, Alberta@jeterfan28 @RogersHelps Definitely hit up @TELUS for options. They might be able to do something to help get out of Rogers
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cara (@jeterfan28) reported from Calgary, AlbertaJust want to say huge thanks to our @TELUS repair guy Mitchell. He came short notice to my house to fix our internet, tv, phone and booster. If anyone needs a good, friendly repair guy I’ll share his business card
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Jwd7150 (@jwd7150) reported from Calgary, AlbertaMaybe the Scotiabank saddledome can get better wifi like shaw cuz let's face it telus wifi there sucks badly to many dead zones plus cuts out way to much I have 2 keep using my use data when I'm there & that shouldn't happen especially when I have a new cell !!!
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REWORKS (@ReWorksYYC) reported from Calgary, Alberta@joeywants @TELUS Yup, I’m having the same problem.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Darnell S (@DarnellS83747) reported@hussien_th62406 @TELUS The absolute worst !
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Kevin Derulo (@derulo_kevin) reported@MelissaLMRogers @TELUSsupport Cancel that right now that’s ridiculous. Shop around in person you get better deals. I’m with telus paying 30CAD canada usa plan
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Boo Meester (@BooMeester) reported@GordinKelowna @jodyvance @TELUS When programs don’t record or fast-forward to the end, these are not minor issues when dealing with Telus!
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Jeff M Johns (@JeffMJohns1) reported@jodyvance @TELUS You're paying a premium for them to figure these problems out. Call them as many times as it takes. Insist on a discount for the inconvenience.
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Rishit Singh (@__coderish__) reported@TELUS you guys need better DB role management on your ticketing systems. Like why don't your support employees just know wtf i told the previous 4 regarding the same issue? Even passing PostIt notes would work better, but I guess your asses are too wide and brains too narrow
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MRD (@MRD87694463) reported@VanIsleInvestor Will the new ceo fix the culture at telus? Remove all the management that believe they can manage without a deep understand of what they manage? Maybe? please? Someone needs to actually captain this aimless ship. time will tell. Low expectations from me.
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Miss Marcia (@MarciaOnTheGo) reported@jodyvance @TELUSsupport @TELUS Oh I think I need him! We are having problems with ours too
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glazier (@glazier788739) reported@MelissaLMRogers @TELUSsupport Yes we are getting screwed for sure. We have been with Telus for ever but lately are having a problem with them because they raise the price for no apparent reason. Their customer service is horrible and they don,t speak very good english and hard to understand.
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TimeEnergy Traveller (@fixingmoneybtc) reported@MelissaLMRogers @TELUSsupport You're paying for an expensive phone. I pay about $35 before discounts for an unlimited plan with Public mobile. It uses the name Telus network. Feel free to use my referral bonus. 7W08EK My specific plan isn't available now but anything more than about $35 and you're overpaying
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Rob Charron (@Uzarre) reported@jodyvance @TELUS I had the same issue with 1 box , for whatever reason the location it was in had low wifi signal , move it a foot any direction and it was fine. So weird we had to hard wire it in the end as the location for it had to be where it was.