Telus outages and service status in Calgary, Alberta
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Full Outage Map
- Telus generated 1 outage signal in the last 24 hours around Calgary, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and Phone.
- The most recent signal from this area was received Apr 21, 10:45 AM EDT.
- Internet (54%)
- Wi-fi (20%)
- Phone (20%)
- E-mail (3%)
- TV (3%)
The latest reports from users having issues in Calgary come from postal codes T2R , T3J , T3K , T1Y , T3B , T2Y , T2E and T3M .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Calgary, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Calgary, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Calgary, Alberta
The most recent Telus outage reports came from the following cities: Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary
|
Internet | 3 hours ago |
|
Calgary
|
Phone | 2 days ago |
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Calgary
|
Wi-fi | 3 days ago |
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Calgary
|
Phone | 4 days ago |
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Calgary
|
Internet | 5 days ago |
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Calgary
|
Internet | 9 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telus Issues Reports Near Calgary, Alberta
Latest outage, problems and issue reports in Calgary and nearby locations:
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Spukx3369 (@spooky3369) reported from Calgary, AlbertaLooks like #Telus customer service has gotten bad. Requested a call back, took more than 1hr for the call and was waiting 8mins with the background music. Got tired of waiting for the actual person to talk to me
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The Sudsy Scoundrel🍻 (@badmonkey68) reported from Calgary, Alberta@MobileSyrup Wow. Just got an update from Telus Support that the Pixel 5 I ordered from them Nov 18 is 6 to 8 weeks out. One tech told me covid issues at the plant. Have y'all heard anything?
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JB (@moustachiojb) reported from Calgary, Alberta@TELUSsupport I normally deal with loyalty dept. been with Telus for a solid 20 years. Looking to end my optik TV service, but retain PureFibreX 2.5 GB internet service. not sure who to contact. Please let me know. Also have mobility. only thing to terminate is optik
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Calgaryvoter (@Chinook87) reported from Calgary, AlbertaCan anyone recommend an Internet service besides Telus… tried to switch to them today and it was impossible and painful. Eventually gave up and cancelled the switch
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Tracey Forbes (@Tracey_YYC) reported from Calgary, Alberta@CDAinsworth @ShawInfo @TELUS Telus is way better than Shaw. It took 4 years for us to get Telus at our house. I will never go back if I don’t have to.
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🇨🇦”Magic” Max Pincombe🇨🇦 (@MaxPincombe) reported from Calgary, AlbertaWell @TELUS or @Koodo ?!? 1st time customer experiance is an absolute nightmare.! Who sends out a rep in a Telus shirt, offers a Telus plan, confirms on a Telus number and ships Koodo SIM cards !?! Then doesn’t have live service & takes 2 days for a callback... still waiting
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Jwd7150 (@jwd7150) reported from Calgary, AlbertaHey telus yr wifi sucks here at the Scotiabank saddledome it keep dropping!!
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Jeff Callaway (@JeffCallaway) reported from Calgary, AlbertaPSA: @TELUSsupport sucks. Over 1 hour wait times on phone. Website unhelpful. Website is a circular motion of unhelpful articles. Just brutal. @TELUS
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Jwd7150 (@jwd7150) reported from Calgary, AlbertaHey telus where ******** is my refund from t Sending back yr equipment ?!!!? If I have to go down to 1 of yr store I won't be quiet about it !!!
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🌤️CalgaryBluesky 🇨🇦🇸🇰 mom² grandma¹ (@CalgaryBluesky) reported from Calgary, Alberta@0CynicalBastard @ShawInfo I will never in my life give Shaw another cent. They ruined my view without thought or consideration after a decade of not having a cable run there. I just can't with them. EVER. I have been w Telus before &was happy so will give them my business.
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Đ₥ (@DustinMorris13) reported from Calgary, Alberta@aggieloveseggs @MrD_AB It's telus at work, and it's never been great.
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Jaimé Turner 🇨🇦✊🏿🌈🌎 (@jaimeturner) reported from Calgary, Alberta@TELUS I live in Rocky Ridge NW Calgary and our internet has been out for 10 mins. Is there an outage?
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dustin spicy noods morris (@DustinMorris13) reported from Calgary, Alberta@menard_ray @TELUS On my phone it shows the speed of wlthe network I'm connected to.
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Ajay (@ajaykamboj80) reported from Chestermere, Alberta@TELUS hello telus...waiting on ur telus support 2hrs 10 min...pathetic...and instead of telus u guys can change ur name to looters ..that suits you...last 5 months u guys says next month bill will be ok for sure...and I m paying u extra from last 5 months..
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richard white (@everydaytourist) reported from Calgary, AlbertaHey @TELUSsupport having a huge issue with phone service. Now being told may be IOS issues. Spent hours. Trips to Apple and @TELUS store. Still not fixed. Are others having issues with dropped calls?
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Chris Rudd (@Stamps4Life) reported from Calgary, AlbertaSo Rogers has a major outage today and I'm also seeing people complaining about telus having issues. If Star Wars has taught us anything....communication being blocked can only mean one thing....INVASION!!! #rogersoutage #StarWars
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richard (@richardwfrank8) reported from Calgary, Alberta@TELUS wondering how there is always a wait for over an hour to get customer service on the phone...always! This is crazy!
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Michael Tighe (@miketighe) reported from Calgary, AlbertaI’ve had nothing but problems from Shaw Mobile. I wouldn’t reply on it to call 911 if I was in danger. So buying out my phone and switching to a Telus Business plan… mixed feelings as I’ve always been a big fan and supporter of Shaw.
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Jelli (@jelliclecatsttv) reported from Calgary, AlbertaSo My Internets Going To Be Shut Down Soon… When I Signed Up At @TELUS I triple Checked That It Would Come Out Of The Same Account As My Phone Bill He Said Yes Well Guess Who Has A Surprise $300+ Bill. 😤🤬 #TelusProblems
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Kakookie🌸top 2.8% @onlyfans (@KakookieUwU) reported from Calgary, AlbertaTelus be the worst internet 😡 I just want to load my Hentai and not wait 5mins per vid
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Brian McNight (@Lets_Play_MEOW) reportedReally? I'd have to check the dates in vo.parison to when some ******* idiot posted my IP and I displayed my late wife's...CELLULAR PHONE...and the Telus notification of actually being hacked....while uploading all sorts of medical documents And now....you know. A cellular phone
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Johal (@Johal6O4) reported@6Nonny @zCallouts telus would never do this
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HeyItsCherry (@HeyItsCherrry) reported@jaimepern You'll get better internet with Telus... but their customer service is pretty dogshit - slightly worse than Rogers/Shaw. Call Rogers, tell them you're a telus customer and ask what they'll offer you to switch. Take that, call Telus - leverage it for a great deal.
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EMO LEBLANC™©®🎙️ RECORDING ARTIST 🇺🇸 (@CountryMusicEmo) reportedI have to say that @TELUSsupport @TELUS is the biggest pain in the *** ! Customer Service Sucks and their service is the shits ! But they don't care because the stupid idiots who use Telus will buy **** on a stick !
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Shelley Machon (@shelleymachon) reported@TELUS Hard to believe. Minimal competition. Telus has zero customer support.
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Jon Cowley | Decision Tech + AI Founder (@whatifi_io) reportedI can't even begin to express my extreme frustration with @telus as a company and their customer service workflow. My father passed away 3 weeks ago. I've been trying to settle his account, close accounts, pay bills, etc. I've spent 5 hours on the phone to date... 6 calls. And just received another $500+ "overdue" bill that I settled weeks ago. And you try to call their support number on their website. And instead you get a sales pitch... no opt out. So I "press #" and it kicks you out saying this number doesn't work in my calling area (I'm in Canada). So I write down the number they suggest... only to have it come right back to the same voice workflow... and the same death loop. I was able to reroute my Father's hydro bill in less than 10 minutes. I don't think Telus realizes how much potential revenue they are losing as a result of their clunky, poor quality controlled customer experience. Try to book a call back? Only to be told they will call back in three days... and when they do... the automated voice system is entirely in French.... And EVERY single rep I talk to ends up just trying to upsell me on a new service... when all I am trying to do is shut down my father's accounts, settle his bills, and move on. Every step of my experience with Telus has been unnecessarily painful.
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Steve Pollard (@Steve_Pollard) reported@TELUS I’ve sorted it now cost me time and gas money to pick it up and another hour on the phone! That’s money down the drain
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Akemi Mokoto (@UnAmericanOtaku) reported@DHurleu @ChibiReviews For Crunchyroll? Not at all. Telus was hacked, not Crunchyroll. Crunchyroll's mistake is the same mistake every company has made: Outsourcing to **** hole countries to save money and not disclosing what happened quickly. It's common, not unique.
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D̴Lo.WorldP. 🇸🇻🌎 (@WavyNationOne) reported@onesoccer @TELUS Damn i hope hes good to go come June but I doubt it😢
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Jay A (@rodice11) reported@telussupport Once again you finance department is full of **** and lied basically to my face over the phone. Canceling all my products with @telus was once of the best moves I have ever made financially. Go **** yourselves.