Telus Outage Report in Calgary, Alberta
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Calgary come from postal codes T2R , T3K , T3J , T3M , T1Y , T2Y , T3B and T2K .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
Problems in the last 24 hours in Calgary, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Calgary, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (49%)
- Phone (23%)
- Wi-fi (12%)
- TV (7%)
- E-mail (5%)
- Total Blackout (4%)
Live Outage Map Near Calgary, Alberta
The most recent Telus outage reports came from the following cities: Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary
|
Internet | 8 hours ago |
|
Calgary
|
TV | 20 hours ago |
|
Calgary
|
Wi-fi | 21 hours ago |
|
Calgary
|
Internet | 3 days ago |
|
Calgary
|
Internet | 4 days ago |
|
Calgary
|
Internet | 6 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Calgary, Alberta
Latest outage, problems and issue reports in Calgary and nearby locations:
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richard (@richardwfrank8) reported from Calgary, Alberta@TELUS wondering how there is always a wait for over an hour to get customer service on the phone...always! This is crazy!
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David Khan (@Dave_Khan) reported from Calgary, Alberta@Crackmacs Shaw Mobile. On Shaw at home as well as Telus has weirdly not installed fibre in our block. We’ve moved around and reconfigured our Shaw Gateway Modem and pods so many times and there’s still problems with the TV and internet in places in our (not gigantic) house.
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Dr. MichelleTypoQueen (@MichelletypoQ) reported from Calgary, Alberta@rdc7801 @JulieRohrYEG @YourAlberta Taking credit for their work.. much like he did with Telus Babylon.. he doesnt have anything to brag about so he takes others ideas and programs (see feds international airport protocols) as his own. Hes an idiot
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cm (@Crackmacs) reported from Calgary, Alberta@Patrick_ORourke @carmelapharaoh @TELUS Telus owns koodo, so koodo will always be cheaper of the two. I just switched away from koodo. Horrible customer service setup
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The Sudsy Scoundrel🍻 (@badmonkey68) reported from Calgary, Alberta@MobileSyrup Wow. Just got an update from Telus Support that the Pixel 5 I ordered from them Nov 18 is 6 to 8 weeks out. One tech told me covid issues at the plant. Have y'all heard anything?
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Megan Belenky (@m_belenky) reported from Calgary, Alberta@TELUS why don’t we have service?! Anyone else in #YYC experiencing the same thing??
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REWORKS (@ReWorksYYC) reported from Calgary, AlbertaHey @TELUS, why is my internet connection suddenly so bad now? I have changed nothing. #internet #badconnection #yyc
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Lisa Beauchamp (@Lisa_Beauchamp) reported from Calgary, Alberta@TELUSsupport @TELUS Your tech support or lack thereof is horrendous! I cannot get through! No internet connection for over 24 hours!
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ole ole ole (@Chrisburby1) reported from Calgary, AlbertaEveryone should do a credit check on themselves once a year just found out that #telus has something against me for a place I’ve never even heard of... maybe thats why I didn’t qualify for 0% interest when I bought my car
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cm (@Crackmacs) reported from Calgary, Alberta@daddyandmadi @adolwyn But still a viable solution, and there's others. The point is the government didn't even try. Instead of focusing the blame (without reason no less) on teachers, focus on the solutions and the government who refused to even explore them. Hotels, Telus convention center, empty
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cm (@Crackmacs) reported from Calgary, Alberta@Patrick_ORourke @carmelapharaoh @TELUS I was of the same opinion...until i need tech support. And now im with virgin, with higher data, a lower bill, and actual people to talk to.
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Roger Baker (@RogerJBaker) reported from Calgary, Alberta@fakeezzie I tried tethering but couldn’t get it to work. We have a box that allows for fail over service. I may need to get Telus in as a back up. I’m waiting for @SWCalgaryGuy to pull strings and get fibre to my house.
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Mike Lindsay (@mlindsay65) reported from Calgary, AlbertaThe @telus Optic TV app is horrible! Can’t stream on their “5G” for more than 30 seconds without it freezing. Brutal.
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REWORKS (@ReWorksYYC) reported from Calgary, Alberta@joeywants @TELUS Yup, I’m having the same problem.
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N. (@SoulfulHarmony) reported from Calgary, AlbertaI repeat! No one should become a customer of @TELUS they have no idea how to support their customers, let alone loyalty members during this pendamic @TELUSsupport you could learn from your competitor @ShawInfo
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M.G. Duggan Tweeting Trucker🇨🇦 (@ve6dpa) reported from Calgary, Alberta@SAndersonshpk @Shawhelp They're horrible right now! Not sure what the heck to do? Really don't like Telus either.
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Vipul (@Vipul___) reported from Calgary, AlbertaThe only reason I’m staying with Shaw cause they have monopoly in my area. How come @TELUS is letting them play like that. Hope @TELUS invests in some infrastructure. Shaw is beyond horrible in terms of service and promise @Shawhelp
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Nikita Kalonji (@NikitaKalonji) reported from Calgary, AlbertaAll I had to do was start typing “Dad” and my service came back; what the heck @TELUSsupport @TELUS why couldn’t my phone receive or make calls or sms for the past 30min?!?!
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REWORKS (@ReWorksYYC) reported from Calgary, Alberta@BazingatheoryCA @joeywants @TELUS Thank you. I hope they fix soon. 😐
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cara (@jeterfan28) reported from Calgary, AlbertaJust want to say huge thanks to our @TELUS repair guy Mitchell. He came short notice to my house to fix our internet, tv, phone and booster. If anyone needs a good, friendly repair guy I’ll share his business card
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Test Test (@TestTes43537535) reported@TELUS you 5g sucks. No signal at montreal airport
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BT Lees 🇨🇦🏴🏍️ (@Twinsport) reported@SeanSmithCR @TELUS @telusmobility yes its pretty sad when the main hiway on Vancouver island has dead spots for cell service. Yet in 2008 When I traveled the Yukon and alaska we were never without cell service.
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Mike Jeffries (@MikeJef52847703) reported@dockevinmcleod Right. That's why Telus model is flawed. They have a right to exist, but need their own labs & specialists. People with money who then use Telus surely will onload the public system and help the rest!
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Charles (@FOL19SN) reported@TELUS Tell us I’m very upset at the moment. I am a corporate client, you have charge $.40 a text message to the US. I was not aware. Speaking with a rep who refuse to help
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Jeffwestgarth (@Jeffwestgarth1) reported@katiederosayyj @VaughnPalmer Telus is the worst company..almost cost me a mortgage once!
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Harley don't play that! (@Harleydadd) reported@Shawhelp Neighbors using Shaw are down as well. Telus however, are not. What good is a DM? FIX YOUR ISSUES. $121/ month, for this???
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Bryce Campbell (@brycecampbel) reportedDoes @Tbaytel benefit from @Rogers Ext-coverage when roaming in Canada? Or #TBayTel only roams on the main Rogers network? #Telus #Bell
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Jeff Meier (AZ + Pfizer1 + Pfizer2 + Omicron) (@meier_j) reported@TELUSsupport I would love some help with a client's Telus account issue. There was some kind of billing mixup. I beleive that their smart hub got setup under a different account # and so when they called in in reply to service alerts, they were told everything was fine
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Javed C (@JavedC321) reported@koodo stay away from koodo. Have 4 lines, charging .80 cents per minute call to US on cell phone....laughable. talking to customer support, out Sourcing from overseas, crediting $1.40 from $26.40. Shame on you guys. Switing from Koodo/Telus
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John MD (@John1MD) reported@TELUS @HighlandsJHS I live in Clearview in Red Deer. It seems that, whenever I phone a patient with my new phone (just like my old phone), I drop calls and have unusably poor reception. Yet, if I am calling anyone else: clear as a bell....Telus, what gives?