Telus outages and service status in Calgary, Alberta

No problems detected

If you are having issues, please submit a report below.

Telus generated 1 outage signal in the last 24 hours around Calgary, including 1 direct report.
The most common problems reported in this area mention Internet, Wi-fi, and E-mail.
The most recent signal from this area was received Sep 17, 9:31 PM EDT.

Internet (67%)
Wi-fi (20%)
E-mail (7%)
Total Blackout (7%)

The latest reports from users having issues in Calgary come from postal codes T2A , T3M , T2R , T3J , T2N , T2Y , T1Y and T3H .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Calgary, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Calgary, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Calgary	Baseline
Sep 17, 5:00 AM EDT	0	0	0
Sep 17, 5:20 AM EDT	0	0	0
Sep 17, 5:40 AM EDT	0	0	0
Sep 17, 6:00 AM EDT	0	0	0
Sep 17, 6:20 AM EDT	0	0	0
Sep 17, 6:40 AM EDT	0	0	0
Sep 17, 7:00 AM EDT	0	0	0
Sep 17, 7:20 AM EDT	0	0	0
Sep 17, 7:40 AM EDT	0	0	0
Sep 17, 8:00 AM EDT	0	0	0
Sep 17, 8:20 AM EDT	0	0	0
Sep 17, 8:40 AM EDT	0	0	0
Sep 17, 9:00 AM EDT	0	0	0
Sep 17, 9:20 AM EDT	0	0	0
Sep 17, 9:40 AM EDT	0	0	0
Sep 17, 10:00 AM EDT	0	0	0
Sep 17, 10:20 AM EDT	0	0	0
Sep 17, 10:40 AM EDT	0	0	0
Sep 17, 11:00 AM EDT	0	0	0
Sep 17, 11:20 AM EDT	0	0	0
Sep 17, 11:40 AM EDT	0	0	0
Sep 17, 12:00 PM EDT	0	0	0
Sep 17, 12:20 PM EDT	0	0	0
Sep 17, 12:40 PM EDT	0	0	0
Sep 17, 1:00 PM EDT	0	0	0
Sep 17, 1:20 PM EDT	0	0	0
Sep 17, 1:40 PM EDT	0	0	0
Sep 17, 2:00 PM EDT	0	0	0
Sep 17, 2:20 PM EDT	0	0	0
Sep 17, 2:40 PM EDT	0	0	0
Sep 17, 3:00 PM EDT	0	0	0
Sep 17, 3:20 PM EDT	0	0	0
Sep 17, 3:40 PM EDT	0	0	0
Sep 17, 4:00 PM EDT	0	0	0
Sep 17, 4:20 PM EDT	0	0	0
Sep 17, 4:40 PM EDT	0	0	0
Sep 17, 5:00 PM EDT	0	0	0
Sep 17, 5:20 PM EDT	0	0	0
Sep 17, 5:40 PM EDT	0	0	0
Sep 17, 6:00 PM EDT	0	0	0
Sep 17, 6:20 PM EDT	0	0	0
Sep 17, 6:40 PM EDT	0	0	0
Sep 17, 7:00 PM EDT	0	0	0
Sep 17, 7:20 PM EDT	0	0	0
Sep 17, 7:40 PM EDT	0	0	0
Sep 17, 8:00 PM EDT	0	0	0
Sep 17, 8:20 PM EDT	0	0	0
Sep 17, 8:40 PM EDT	0	0	0
Sep 17, 9:00 PM EDT	0	0	0
Sep 17, 9:20 PM EDT	0	0	0
Sep 17, 9:40 PM EDT	0	0	0
Sep 17, 10:00 PM EDT	0	0	0
Sep 17, 10:20 PM EDT	0	0	0
Sep 17, 10:40 PM EDT	0	0	0
Sep 17, 11:00 PM EDT	0	0	0
Sep 17, 11:20 PM EDT	0	0	0
Sep 17, 11:40 PM EDT	0	0	0
Sep 18, 12:00 AM EDT	0	0	0
Sep 18, 12:20 AM EDT	0	0	0
Sep 18, 12:40 AM EDT	0	0	0
Sep 18, 1:00 AM EDT	0	0	0
Sep 18, 1:20 AM EDT	0	0	0
Sep 18, 1:40 AM EDT	0	0	0
Sep 18, 2:00 AM EDT	0	0	0
Sep 18, 2:20 AM EDT	0	0	0
Sep 18, 2:40 AM EDT	0	0	0
Sep 18, 3:00 AM EDT	0	0	0
Sep 18, 3:20 AM EDT	0	0	0
Sep 18, 3:40 AM EDT	0	0	0
Sep 18, 4:00 AM EDT	0	0	0
Sep 18, 4:20 AM EDT	0	0	0
Sep 18, 4:40 AM EDT	0	0	0
Sep 18, 5:00 AM EDT	0	0	0

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Calgary, Alberta

The most recent Telus outage reports came from the following cities: Calgary.

City	Problem Type	Report Time
Calgary	Internet	8 hours ago
Calgary	Internet	2 days ago
Calgary	Internet	5 days ago
Calgary	Internet	8 days ago
Calgary	Wi-fi	9 days ago
Calgary	Total Blackout	10 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Calgary, Alberta

Latest outage, problems and issue reports in Calgary and nearby locations:

Lovejivan Sidhu (@lovejivansidhu) reported 33 seconds ago from Calgary, Alberta
Today was the third time @TELUS tried to install fiver internet at my house, and we were running into the same issue that they kept saying was fixed. The company that connected our house to the rest of the system didn't actually connect us. Its ONLY been 4 months... #yyc
REWORKS (@ReWorksYYC) reported 7 minutes ago from Calgary, Alberta
Hey @TELUS, why is my internet connection suddenly so bad now? I have changed nothing. #internet #badconnection #yyc
Jason Stettner (@Skycaptin5) reported 10 minutes ago from Calgary, Alberta
I find that @TELUS internet has been incredibly unstable recently, with half speeds since covid started. Disconnects often too now.
richard white (@everydaytourist) reported 10 minutes ago from Calgary, Alberta
Hey @TELUSsupport having a huge issue with phone service. Now being told may be IOS issues. Spent hours. Trips to Apple and @TELUS store. Still not fixed. Are others having issues with dropped calls?
Dr. G concerned Albertan (@dgidziu) reported 12 minutes ago from Calgary, Alberta
@CarrieTait I also heard from a colleague that the mass vaccination center in the Telus Convention Center is slowing down next week.
Colin (@UKgeordieColin) reported 17 minutes ago from Calgary, Alberta
@TELUSsupport we recently swapped from Shaw to Telus and it is the worst wifi experience we have ever had. It is meant to be the fibre optic super fast and it is terrible. How do we get someone to look at this? Our satisfaction is nil.
Jeff Callaway (@JeffCallaway) reported 19 minutes ago from Calgary, Alberta
PSA: @TELUSsupport sucks. Over 1 hour wait times on phone. Website unhelpful. Website is a circular motion of unhelpful articles. Just brutal. @TELUS
Don (@dondawgbarrett) reported 20 minutes ago from Calgary, Alberta
@TELUS 1:15 mins on hold. Incredibly horrible service.
Jon Martin (@JonMartinCalgar) reported 21 minutes ago from Calgary, Alberta
@SingularZeez Telus: The future is outsourced. Their old slogan was The future is friendly. I modified it years ago. It was the first place I was laid off from. They say you never forget your first.
Adam J. Humphreys (@Making8) reported 25 minutes ago from Calgary, Alberta
@Apple is announcing their new products today. I’m verifying if the @TELUS 5G networks hardware aside actually have the bandwidth in place here despite map saying 5G. @financialpost intimated in an article yesterday the bandwidth for it wasn’t being sold to the network yet.
Jwd7150 (@jwd7150) reported 29 minutes ago from Calgary, Alberta
Maybe the Scotiabank saddledome can get better wifi like shaw cuz let's face it telus wifi there sucks badly to many dead zones plus cuts out way to much I have 2 keep using my use data when I'm there & that shouldn't happen especially when I have a new cell !!!
richard white (@everydaytourist) reported 31 minutes ago from Calgary, Alberta
@CalgaryResponse @joshyyc @TELUS You are correct Telus Sky as office at base and residential above. The problem is new buildings rarely have cheap rents office or residential unless subsidized. Old buildings are key to start ups for all types of business retail restaurants office etc.
REWORKS (@ReWorksYYC) reported 32 minutes ago from Calgary, Alberta
@joeywants @TELUS Yup, I’m having the same problem.
Julie Van Rosendaal (@dinnerwithjulie) reported 35 minutes ago from Calgary, Alberta
@ultrahighoctane @TELUS Walking out to call customer service I passed the Shaw store so…
dustin spicy noods morris (@DustinMorris13) reported 37 minutes ago from Calgary, Alberta
@menard_ray @TELUS On my phone it shows the speed of wlthe network I'm connected to.
░▒▓█ 𝓭𝓜 █▓▒░ (@DustinMorris13) reported 38 minutes ago from Calgary, Alberta
@jeterfan28 @RogersHelps Definitely hit up @TELUS for options. They might be able to do something to help get out of Rogers
Nikita Kalonji (@NikitaKalonji) reported 40 minutes ago from Calgary, Alberta
Of course @TELUSsupport @TELUS now has a @BET channel connectivity issue and my movie has stopped streaming 😩😩😩 #LiveStreaming #FavouriteSonbet #teluscable
Ken King⚡️ (@justkenking) reported 46 minutes ago from Calgary, Alberta
@TELUS I'm looking to leave my mobile provider after being with them since 2006. Not going to name any names, but about once a year they just fail me and the entire country completely. What can you offer me?
Jwd7150 (@jwd7150) reported 58 minutes ago from Calgary, Alberta
Well telus where the hells Mt brother in law refund money from the equipment he sent back in October he's still waiting for his money back what the hells taking u idiot's so long ?!!?
🇨🇦”Magic” Max Pincombe🇨🇦 (@MaxPincombe) reported 58 minutes ago from Calgary, Alberta
Well @TELUS or @Koodo ?!? 1st time customer experiance is an absolute nightmare.! Who sends out a rep in a Telus shirt, offers a Telus plan, confirms on a Telus number and ships Koodo SIM cards !?! Then doesn’t have live service & takes 2 days for a callback... still waiting

Telus Issues Reports

Latest outage, problems and issue reports in social media:

Acinnad Turneer (@ATurneer54354) reported 4 minutes ago
@TELUS Sorry your end burnt the bridge. It could have been resolved but you closed my account not me. Keep the dollars. I don’t Dm. Give me a number to call and maybe I will. But that person better be a top manager of public relations not a low employee. I doubt you will. Never again.
LamedBet (@LamedBet) reported 4 minutes ago
@VoteCanadaCom I can see Telus hiring browns to go door to door with guns ordering you to buy their service or else. That tracks perfectly with their sense of corporate business ethic and general moral disposition of those in charge of the company.
Harlow Journey (@HarlowJourney) reported 5 minutes ago
@TELUS My sister is going to be calling on monday. We'll see how she is treated. I will report back. However, what treatment do you think would reverse what happened? I prefer Telus to Rogers, but I think I might switch over this. Nobody wants a bigoted service provider.
Topyyan (@topyyan) reported 7 minutes ago
@TELUSsupport @TELUS It’s really frustrating not getting support I asked for. I contacted through your toll free phone number on 3 different days, requested that my internet and home security to be moved to new home. A technician came and worked only on internet and left. Sad!!!
Apple (@ugochukwu619) reported 10 minutes ago
@BrownBehaviour If only Telus will respond to you Those people are damn slow
Clayton (@phinx404) reported 12 minutes ago
@stormymarie13 @TELUS Service is atrocious. Someone over seas. Can’t understand what you’re asking and just put you on hold then hang up on you. Better off getting a phone in USA with unlimited roaming
SB (@swtyfrmthntrnt) reported 16 minutes ago
And Telus is mailing me to call them and come back. Lemme see how I can get this down to $40 for 120gb + roaming 🤭
Benjamin Ferguson (@ballisticpantz) reported 19 minutes ago
@TELUS @TELUSsupport 1/2 <29 days since I had to get my network profile re-provisioned by someone with adequate administrative privileges. 90 minutes & finally talked to a floor supervisor who apparently is connecting to back-end technician. Cautiously optimistic while I wait..
Passive Prairie F.I.R.E 🇨🇦 (@prairieFI) reported 20 minutes ago
@genymoneyca Have had zero issues with Public Mobile so far with my teens phone. Was looking forward to using my @WealthSimple discount on my contract renewal with Telus in January, I might have to consider Public as well.
N2S (@Indig2S) reported 25 minutes ago
@TELUSsupport absolute bullshit service. I’m done with Telus. Cancelling everything. Over a month & at least a dozen agents & 2 home visits to transfer an account. Was assured I could keep home phone number & keep email addresses. Account finally transferred & lost it all. 🖕🏼🖕🏼