Telus

Telus Outage Report in Calgary, Alberta

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

The latest reports from users having issues in Calgary come from postal codes T2R, T3M, T2E, T2W, T3B, T3R, T3H and T2A.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Calgary, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Calgary and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Calgary, Alberta 10/26/2025 15:20

October 26: Problems at Telus

Telus is having issues since 09:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Phone (20%)

    Phone (20%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. TV (6%)

    TV (6%)

  5. E-mail (4%)

    E-mail (4%)

  6. Total Blackout (3%)

    Total Blackout (3%)

Live Outage Map Near Calgary, Alberta

The most recent Telus outage reports came from the following cities: Calgary and Chestermere.

Loading map, please wait...
City Problem Type Report Time
CanadaCalgary E-mail
CanadaCalgary Internet
CanadaCalgary Phone
CanadaCalgary Internet
CanadaCalgary Internet
CanadaCalgary Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Calgary, Alberta

Latest outage, problems and issue reports in Calgary and nearby locations:

  • moustachiojb JB (@moustachiojb) reported from Calgary, Alberta

    @TELUSsupport I normally deal with loyalty dept. been with Telus for a solid 20 years. Looking to end my optik TV service, but retain PureFibreX 2.5 GB internet service. not sure who to contact. Please let me know. Also have mobility. only thing to terminate is optik

  • alberta_cw CW 4 a New Republic of Alberta4All. Nothing Less. (@alberta_cw) reported from Calgary, Alberta

    Rogers/Shaw along with Telus & Bell is just one step closer to a monopoly. The corporate elite love owning utility infrastructure where you have no one else to go. It’s just another form oligarchy. Any entity like this should be broken up or made into public infrastructure.

  • JamesTCanadian antiOlympicsguy 🎮🇨🇦🇺🇦 (@JamesTCanadian) reported from Calgary, Alberta

    @Karone81 @CalgaryDrew Telus & koodoo are down. @downdetectorca

  • tracyinkits tracy (@tracyinkits) reported from Calgary, Alberta

    @Shuggs_YYC @cmcalgary Telus sucks. My work has Telus, nothing like dropped calls, crappy IT and their biz connect system is brutal.

  • Hoffa_man Kevin Hoffman (@Hoffa_man) reported from Calgary, Alberta

    @wowmobile @koodo @TELUS Congratulations! Your combined lack of effort has officially provided the worst customer service experience of my entire life!

  • everydaytourist richard white (@everydaytourist) reported from Calgary, Alberta

    @CalgaryResponse @joshyyc @TELUS You are correct Telus Sky as office at base and residential above. The problem is new buildings rarely have cheap rents office or residential unless subsidized. Old buildings are key to start ups for all types of business retail restaurants office etc.

  • JeffCallaway Jeff Callaway (@JeffCallaway) reported from Calgary, Alberta

    3 wks. Time @TELUS takes to contact me for customer service by their revised estimate. Moved business service with office move last yr. Was going to be a month before Telus could transfer accnt. Had 2 move to @ShawDirect. Then @telus tried to bill for months post disconnection.🤬

  • ajaykamboj80 Ajay (@ajaykamboj80) reported from Chestermere, Alberta

    @TELUS hello telus...waiting on ur telus support 2hrs 10 min...pathetic...and instead of telus u guys can change ur name to looters ..that suits you...last 5 months u guys says next month bill will be ok for sure...and I m paying u extra from last 5 months..

  • Making8 Adam J. Humphreys (@Making8) reported from Calgary, Alberta

    Awesome service @TELUSBusiness 👎On the phone with a rep looking into a payment and an auto prompt kicks in saying “the department you are calling is now closed thank you for calling Telus.”

  • jwd7150 Jwd7150 (@jwd7150) reported from Calgary, Alberta

    Hey telus where ******** is my refund from t Sending back yr equipment ?!!!? If I have to go down to 1 of yr store I won't be quiet about it !!!

  • jwd7150 Jwd7150 (@jwd7150) reported from Calgary, Alberta

    Well telus where the hells Mt brother in law refund money from the equipment he sent back in October he's still waiting for his money back what the hells taking u idiot's so long ?!!?

  • KakookieUwU Kakookie🌸top 2.8% @onlyfans (@KakookieUwU) reported from Calgary, Alberta

    Telus be the worst internet 😡 I just want to load my Hentai and not wait 5mins per vid

  • jwd7150 Jwd7150 (@jwd7150) reported from Calgary, Alberta

    So telus is now got the home entertainment service on sale how long will this last till they jack up the price to where customers can't afford it like they have now 🤔?!!?

  • CalgaryBluesky 🌤️CalgaryBluesky 🇨🇦🇸🇰 mom² grandma¹ (@CalgaryBluesky) reported from Calgary, Alberta

    @0CynicalBastard @ShawInfo I will never in my life give Shaw another cent. They ruined my view without thought or consideration after a decade of not having a cable run there. I just can't with them. EVER. I have been w Telus before &was happy so will give them my business.

  • bobbie403 robyn raymond (@bobbie403) reported from Calgary, Alberta

    Keep piling on Thursday.. after spending 2h on the phone with 5! (Yes 5) separate agents last week.. I call in to @TELUS again.. to find out my problem WASN’T solved and the solution is much different than presented by the previous agents. #yourekidding #wheredoisendmyinvoice

  • Making8 Adam J. Humphreys (@Making8) reported from Calgary, Alberta

    If @Telus offers Telus Tv Plus with your internet know that it doesn’t work with Apple Airplay without serious issues that they are aware of. They offered free HBO and Crave. However their interface is so bad it’s not worth it.

  • jwd7150 Jwd7150 (@jwd7150) reported from Calgary, Alberta

    Hey telus yr wifi sucks here at the Scotiabank saddledome it keep dropping!!

  • JeffCallaway Jeff Callaway (@JeffCallaway) reported from Calgary, Alberta

    @TELUS worst service ever. Spent an hour in Market Mall store waiting for someone to help me as I obviously looked at new phones. Mirrors my phone service experience. Also learned I'm being hosed on my phone plan while I waited. 🤬

  • jwd7150 Jwd7150 (@jwd7150) reported from Calgary, Alberta

    Hey telus yr wifi has dropped 6 × now at the dome that's horrible shaw is definitely better !!

  • EXOWEBStudio EXOWEB Studio (@EXOWEBStudio) reported from Calgary, Alberta

    Guys any recommendations on 5 gigabit speed routers? @RaidOwlTweets aperently Telus DNS is leaking and their solution is CVE vulnerable as did community at @Level1Techs did point out @TELUSBusiness are you guys aware of that? What router you would recommend? (1/2)

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • HalfBloodCree Roger (@HalfBloodCree) reported

    @TELUSsupport Yeah, after looking at the cables, turns out a kitten bit the cable from the wall that goes to the router. The wait times are crazy, especially for a response here, on top of 3 days before anyone can actually come fix it. Which supposed to be tomorrow. Called telus on 30th.

  • thethirdslot Kelvin Wah (@thethirdslot) reported

    one day i will own enough telus stock to offset this stupid credit card fee in dividends

  • MichiGee Michelle Gutkin (@MichiGee) reported

    How does a Telus outage affect my Bell cell? So confused. So no wifi, tv or phone/data access. Tabletop games here we come(?)

  • thisisgillie Gillie (@thisisgillie) reported

    @TELUS @TELUSsupport I haven't had internet since Sunday evening. I work from home. Today I had to use a mobile Hotspot from my phone to barely get through work. Do you not care about the outage in Millwoods? This is ridiculous. Every time I call I can't get through. Frustrating.

  • BushmajBushra Bushra (@BushmajBushra) reported

    @TELUS any update for Nolan hill outage?????

  • juliamh1970 Julia M. Hodgins (@juliamh1970) reported

    ... yet the service is one of the worst, available, the technical support leaves a lot to wish for, and the customer service trivializes our claims. Many of us who telecommute have a very bad time, while Telus plays with us!!!

  • Shwethashyam87 Shwetha (@Shwethashyam87) reported

    @renatahale @TELUSsupport It’s still down for us and it’s been that way for the past 30h. TELUS keeps saying they are working on it but no updates. Sent a DM on Twitter but no reply. Chat gets disconnected and phone wait times are more than an hour.

  • yungdaddydave ^‿^ (@yungdaddydave) reported

    Data isn’t working for **** telus I hate you

  • Canadian_Guano Nobody's Fool (@Canadian_Guano) reported

    @Telus now charges you 1.5%+GST if you pay your bill with a credit card. Will do anything to bleed you dry. Well time to go looking for another cell phone provider. Cell phone charges should be going down, but with @telusmobility they keep on going up.

  • VanIsleVeggie Terra 😷 (@VanIsleVeggie) reported

    @TELUSsupport Worst customer service. I’m now 5 hours and 40 mins plus into dealing with your double billing issue. Getting runaround being passed between different departments with 40 min holds each time. Scheduled call back never happened. No on hold call back service. #Telus