Telus outages and service status in Carstairs, Alberta

Problems in the last 24 hours in Carstairs, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Carstairs, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Carstairs, Alberta

Latest outage, problems and issue reports in Carstairs and nearby locations:

• 
  Craig Shand (@chinookag) reported 38 minutes ago from Mountain View County, Alberta

  Another day of $hitty internet & dropped calls in the home office.....@TELUS agriculture I already have gobs of satellite imagery, VR ability & farm data capture/analysis what I really need is good reliable rural internet & cell phone service! #westcdnag #precisionag #bigdata

• 
  Paula Bennett (@paulawhite45) reported 38 minutes ago from Didsbury, Alberta

  @Shawhelp We’ve screen shots of every conversation with them. It’s every 24- 48 hours. We will be speaking to @TELUS to bring us service since it’s obvious Shaw can’t nor do they care.

• 
  Craig Shand (@chinookag) reported 54 minutes ago from Mountain View County, Alberta

  @wademcneil @TELUS @Allan_Mitchell Filled out their forms, got an email back saying they will notify us when Starlink service is available in our area.

• 
  Paula Bennett (@paulawhite45) reported 56 minutes ago from Didsbury, Alberta

  @Shawhelp Well another day another stupid dropped connection. Happened last night and tonight. Normally it’s every two days. This is unacceptable. I think it’s time to say buh bye to Shaw @telus make us a deal

• 
  Craig Shand (@chinookag) reported 60 minutes ago from Mountain View County, Alberta

  @LukeRadau @TELUS I've got a booster too. Weird part is when my hub fails my cell phone still has good functional internet service. Thought they both worked off same cell signal.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mr.Retired Life. (@Kowalsk15796884) reported 4 minutes ago

  @Ayan604 @TELUS @TELUSsupport Telus sucks.

• 
  Carrie Ryan (@604cr902) reported 5 minutes ago

  @CrowFavBird @Bell_Support Telus did the same thing to us last year… the people on the phone don’t understand their lost customer won’t have “future needs” for phone and internet.

• 
  Tyler "Award Winning" Melnychuk (@looseleaf_ca) reported 6 minutes ago

  2026 and I'm waving my phone around to try and get a signal @TELUS Y'all know how to do mobile?

• 
  Jeff Galbraith 🇨🇦🤝🇺🇸 (@JeffG4Sovr8nty) reported 7 minutes ago

  What is it with Telus service agents??? English is not their first language!!! Condescending happiness!!

• 
  ICE CANADA (@BenDaws22753025) reported 8 minutes ago

  @JustMeJamie64 @Rogers Kicked Telus to the curb last week, they asked why, I told them their installers who were contracted for 2.5 hrs came and did half *** job in 30 minutes while speaking Punjabi in my house. Then upon reaching out to customer service, more foreigners. No Telus No Timmies No Thanks.

• 
  Anti-book banning (@DMadigin) reported 9 minutes ago

  @RogersHelps It was door to door sales and I ended up switching my; cell service (2 numbers), internet and TV service to Rogers based on the salespersons GUARANTEE that Rogers would pay the penalty to leave TELUS. I explicitly with emphasis told him I had JUST renewed with TELUS and there

• 
  Borgan (@Borgan101) reported 11 minutes ago

  @Rogers I’m tired of your Indian call centre harassing me every other week and they hang up the second you ask them not to call! Next up I’m canceling all my services. Get control of your idiot marketing team using foreign dirtbags to mistreat paying customers #bell #telus

• 
  Don Hoglund (@randomdh) reported 11 minutes ago

  @TELUSsupport @TELUS Communications with your customers should be a priority not wait for customers to call your overseas support

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 13 minutes ago

  TELUS deployed a voice AI agent to call new home internet customers in their first 90 days. Not to resolve a problem. Not because the customer called in. Just to check in. Result: customers who got that AI welcome call were less than half as likely to cancel within 30 days. That's proactive retention — and it completely inverts how most contact center AI is deployed. The standard mental model: AI handles inbound. Saves cost. Deflects calls. Reduces headcount. TELUS ran the opposite play. Outbound. Proactive. AI-initiated. And the economics are brutal in a good way. Every churn prevented is worth months of subscription revenue. Voice AI at scale means you can make that call to every single new customer — not the top 10% who triggered a risk score. Gartner projects $80 billion in contact center labor costs cut by AI this year. 88% of contact centers now run some form of AI. But 75% haven't operationalized it. They have tools. They don't have outcomes. The difference between TELUS and the 75%: TELUS defined the outcome first (reduce 30-day churn), then designed the intervention (proactive welcome call), then measured it. Proactive > reactive. Always. In contact centers and everywhere else. This is what the call center AI conversation is missing. Everyone's chasing deflection rates. The real money is in the outbound plays nobody's running yet.

• 
  gm.itchell (@gm_itchell) reported 15 minutes ago

  @LindsayDunnTV Hahahaah. I had the same issue with Telus last couple months. Canada sucks in general. The tech had to come 7 times within 6 weeks.. I just moved in march.