Telus Outage Report in Castlegar, British Columbia
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Castlegar, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Castlegar and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 06: Problems at Telus
Telus is having issues since 01:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (56%)
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Phone (19%)
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Wi-fi (11%)
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TV (6%)
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Total Blackout (4%)
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E-mail (4%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Tim Nguyen
(@timnguyen_co) reported
It’s a crappy feeling as a @TELUS customer knowing that I don’t qualify for any of their Black Friday deals
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CircularLogic
(@CircularLogic89) reported
@nochnichtt @RogersHelps You left your home network (not Country). That means you're connected to their extended coverage network. You're connected to another provider's cellular tower ie Bell or Telus, etc
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Rick O'Sheasical Distancing
(@42pt2) reported
@TELUS Last Summer I joined Telus. The process was frustrating. Someone set up two accounts. I keep getting threatening letters about collection of overdue payments on an account you told me was closed! Threats to my credit rating. Customer service much?
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Roger Baker
(@RogerJBaker) reported
from
Calgary, Alberta
@fakeezzie I tried tethering but couldn’t get it to work. We have a box that allows for fail over service. I may need to get Telus in as a back up. I’m waiting for @SWCalgaryGuy to pull strings and get fibre to my house.
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Maritime Web
(@maritime_web) reported
@TELUS you’ve lost your competitive edge, worst Black Friday sales in a while :( @bell is crushing it this year
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Chad
(@neubian1) reported
from
Strathcona County, Alberta
@EdmFootballTeam @TELUS I can't help it that I can make highlight real catches and be this ridiculously good looking
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Sasha S
(@sashasadr) reported
@TELUSsupport Telus waiting now 4 hours to talk to someone at customer service. For the love of god does anyone work over there? @TELUSsupport
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Todd Nivens 🇨🇦
(@CoffeeIsAFood) reported
Middle of a board meeting at noon today: 1. Zoom crashed, 2. Telus crashed, 3. my cell phone crashed as I was texting my board chair to try and figure out a solution. Solution: went home to finish work, bought new phone this evening, opened cold beer before supper.
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Etienne Bilodeau
(@ebilodea) reported
@Telus how come you offer $50/month for 20gb for new EPP customers but only $63/month for existing ones? I have been with Telus for over 12 years, where's your loyal customer appreciation?
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
So @TELUS wifi is awful and now the LTE network is a nightmare on @telusmobility ? I’ve been with Telus since 1995 but this loyalty is over. Customer support can’t compensate for expensive ineffective service. It’s impacting my livelihood at this point.