Telus Outage Report in Castlegar, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Castlegar, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Castlegar and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (57%)
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Phone (18%)
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Wi-fi (11%)
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TV (7%)
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Total Blackout (4%)
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E-mail (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Dave B
(@david_b) reported
@steeletalk If you are on telus or koodo they have a call screen feature you can turn on. Numbers that you haven’t allowlisted get sent to a “press # to continue”. My wife has this and it’s been great except for when she wants a callback from something with an auto dialer (eg support)
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Barb Fitzsimmons
(@bcfitzimmons) reported
@TELUSsupport @AmazonHelp unable to help today. Used Telus rewards to pay for Prime Membership on Dec.27. Points were taken from our Telus account but didn’t go thru & was charged on our cc. Spent>3.5 hours on the phone btwn the 2 companies & no resolution.
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Barb Fitzsimmons
(@bcfitzimmons) reported
@AmazonHelp To go back to Telus rewards after I explained very calmly and nice again to another set of customer service reps that Telus sent me back to you.
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Loreo
(@llhawaii) reported
@OrcaBC101 @ED75Green @ServiceCanada_E It is disgusting 🤢 🫣😱🤯🤯😵💫😫😡🤬😤🤯🥵 being on hold is mind warfare , there has to be a better way , how can waits be so long on the phone 📞? Hire more people , let the higher ups run the phones one day a week to speed things up 🙄🙄😬 Telus is awful too
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Dan D'Alessandro
(@ddalessandro) reported
@telus #telus wait time is over one hour! That’s not service. Used to be the best.
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Spluezzzzz
(@spluezzzzz) reported
Finally got my #telus issue resolved after more than 4 hours now. (I had to call back several times after being hung up on as well 🤬.Thanks Hugo for saving my sanity. Getting the runaround and being put on hold multiple times is not acceptable!! :( #telusfixthis
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Kyris 🇨🇦🏳️🌈
(@NS_Kyris) reported
I have been trying too contact @TELUS and @TELUSsupport for over two weeks now multiple phone calls, call requests and two emails with no assistance. Worst customer service then Bell for Christ sake.
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Campbell Patterson
(@CPComm) reported
@BenKlass @quaid_jennifer The other problem with this expedient decision is it ignores the fact that the number of TSPs competing in Canada will be reduced by one. Given Bell, Telus, & Rogers will control north of 99% of wireline FTTP and wireless 5G, Canadians need more competitive choices, not fewer.
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douglas brown 📷🦉🦅
(@yah_but) reported
@steeletalk I use Telus Call Control now and get no more scam or 1-800 calls. Hardly rings now. Was getting 14 some days. But never answered any unknown number.
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TamilPanda
(@TamilPanda8) reported
@TELUS Without informing the customer keeping the easyroam ON by default and charging for it. This is what called #corporategreed