Telus

Telus Outage Report in Castlegar, British Columbia

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Castlegar, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Castlegar and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Castlegar, British Columbia 11/16/2025 23:05

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (19%)

    Phone (19%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • w_razvi Waseem Razvi (@w_razvi) reported

    @telusmobility @TELUS @TELUSsupport TELUS has absolutely disappointed me with the quality of their phone service, 3rd grade defective phones, B.S promises, horrible customer service and technical support. Since Jan I've been having constant problems with their network services

  • GerryMulcahey Gerry M (@GerryMulcahey) reported

    @ADT Do you have an equivalent account for Telus ADT in Canada? I just tried talking to support (to cancel) and was talking to a very nice man in Guatemala. It was not a very productive call.

  • YankeeCanuck YankeeCanuck 🐧 (@YankeeCanuck) reported

    @scatteredmom @TELUS I'm not sure there's anything about it that qualifies as support. If it gets too stupid, tag me. I'll check & see if I still have the email for the escalation "specialist" I ended up with after all sorts of hassle.

  • dmayhood David Mayhood (@dmayhood) reported

    @JanetRWees Thanks, yes. I got your info. I'll try it. I know where the problem is. It's on the supply line from the pole to our house. It was caused by rain shorting between two lines. One is a business line; the other is our home phone. Telus won't allow me to explain that. It's absurd.

  • w_razvi Waseem Razvi (@w_razvi) reported

    @TELUS @TELUSsupport @TELUSsupport WE had our phones replaced by Apple lost all our data, and still are experiencing network error, robotic voices, dropped calls, cant hear the caller whatsoever, spotty data speeds. I AM DONE

  • lasportspage Cameron (@lasportspage) reported

    So @LethbridgeCity replaced a power pole in our alley Monday morning. Since then, we have no internet or wifi, no television and no landline ... and @TELUS says we can't get a service call until Saturday. I don't know who screwed up, but I know who's getting f----d.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @tamir_i @kaplanmyrth You are right. Maybe i'm being stupid. I just do not trust them at all. Supposed to, but i've seen it not done before. Eastlink & Telus did this during hurricane Dorian. They put in a reply & said it's confidential an abridged version not filed s. 32(2) of rules. Thus zero record

  • scatteredmom Karen Humphrey (@scatteredmom) reported

    @Nicole013 @TELUS The stupid site just won't let me redeem. I have done everything I am supposed to. It just won't. I am eligible, have cleared cookies, check both emails, etc., and I even signed in to make sure it is with the account I still have (it is), so there is a glitch somewhere.

  • TheRealTachyon TheRealTachyon (@TheRealTachyon) reported

    My company's "business class" fiber Internet service has been down for a WEEK now and @TELUS has done sweet **** all to fix it! Their support line IVR system is crap and their first line support staff are incompetent and useless!

  • DanDan87984420 DanDan (@DanDan87984420) reported

    @b_cmack @theJagmeetSingh The problem is the corporations that received CERB. He gave away lots of CERB to his friends and companies that control the media. Rogers, Telus and Bell took over $240 Million in benefits despite record-high sales. Bell: $122.9 million Rogers: $82.3 million Telus: $38.6 million