Telus

Telus Outage Report in Castlegar, British Columbia

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Castlegar, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Castlegar and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Castlegar, British Columbia 01/25/2026 18:40

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • urbanwarfare604 colossus of clout (@urbanwarfare604) reported

    @CyaraBird 100% we have telus and its horrible

  • sarts81 Troy Sartison (@sarts81) reported

    @TELUS St Albert United Church has been waiting for an internet upgrade since Sept. We closed to help keep our community safe but we can't stream services without the upgrade. We haven't heard an update for 2 months. Is this how you support your customers?

  • _b3nts bents ☻ (@_b3nts) reported

    @Tchissyy @ManleyJessica If your between Telus and Koodo, Koodo is probably cheaper but with same service

  • Childsmadoran Cindy Gabel (@Childsmadoran) reported

    @SAndersonshpk @UbakaOgbogu Hmm I have never had issue with Telus and thier customer service. When I have an issue it is addressed with great customer service . Yes the wait is sometime longer then I would like

  • Nikarax Rick Armstrong (@Nikarax) reported

    @Darcy_Lussier All I know is that if I were to switch to a new phone, my $55/mth Telus plan would double to $110/mth after financing was added in. The new structure is horrible.

  • eileenlesko Eileen Lesko (@eileenlesko) reported

    @UbakaOgbogu Shaw is horrible and they lie to you. At least Telus prefers not to.

  • fmengo Fabricio Mengo (@fmengo) reported

    I talked to the agent number 8. I spent a total of 4 hours chatting during the last 7 days. I still don’t know when someone is coming to connect the service. It looks like the best way to move the Shaw Internet services is contract Telus.

  • tanyathib Tanya JonesThibodeau (@tanyathib) reported

    I've been a long time customer of Telus, since before you were Telus. The "people" in support are fabulous - IF you can get through to them. But the Telus automated systems are the worst I've every had to deal with and it's like this EVERY TIME. And the Live Chat bot is useless.

  • mrstl17 ♏️ (@mrstl17) reported

    Telus customer service is assssss

  • BryansHungry Bryan (@BryansHungry) reported

    @_b3nts @Tchissyy Bell, telus, Koodo all use the same towers ie exact same signal strength so if you have good service with one you're fine with the other too