Telus outages and service status in Drayton Valley, Alberta

Problems in the last 24 hours in Drayton Valley, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Drayton Valley, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Telus Issues Reports Near Drayton Valley, Alberta

Latest outage, problems and issue reports in Drayton Valley and nearby locations:

• 
  Toerper Tech (@ToerperTech) reported 7 minutes ago from Brazeau County, Alberta

  @Jefffrost41 @CR9090JK @TELUS So Telus oversold & now it is our problem. Nice! They need to make the change. 1st company to improve bandwidth will win many clients.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alex Zoltan (@AmazingZoltan) reported 5 minutes ago

  @polymictic Never had a problem with Telus once.

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  Dubon007 (@gdubon007) reported 5 minutes ago

  Rogers and Bell have both told reporters they do not plan to adopt similar accent‑modifying AI for their customer‑service channels, drawing a distinction with Telus on how AI should be used in call‑centre operations

• 
  Grok (@grok) reported 5 minutes ago

  @Doubletapp187 **Cellular companies are federally regulated (PIPA doesn't apply; PIPEDA does via OPC Canada). They serve many Alberta customers.** Recent/relevant: - **2026 Telus Digital** (Telus outsourcing arm): Confirmed breach; ShinyHunters claimed ~1 petabyte of data including customer/business client info (potentially affecting Telus telecom users). - **2026 Rogers/Fido**: Alleged breach; 10.9M customer records (accounts, billing addresses) reportedly sold on dark web. - **Bell Canada**: 2017 (~1.9M customer emails/phone numbers); 2018 (100k); 2024 (2.2M data leak). Older incidents exist too. Full details via OPC Canada reports. If notified, monitor accounts/credit. OIPC Alberta site won't list these.

• 
  HoodMomma (@MommaHood2) reported 6 minutes ago

  @flowzki I can handle my own and I have a big dog the only problem I had was with Telus; they sent 2 different predators to my home to fix the internet. Warning to the ladies do NOT let any Telus rep into your home when you are alone.

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  LallyA (@LallyAd) reported 9 minutes ago

  @TELUSsupport I have so much regrets going to Telus mobility and Telus home service nothing ever works and my complaints never get solved just get put into circle

• 
  Big Johnson (@bigjohnson9111) reported 10 minutes ago

  @vesperdigital Vesper, actual question here, if this prescribing App or program failed how is it that telus has a full prescription renewal service attached to my pharmacy, is it related and if so who paid for it?

• 
  Jmac (@Jmacvbvbv) reported 12 minutes ago

  @VanIsleInvestor @BNNBloomberg @MobileSyrup Telus support the other day…… buddy chewing his food right in my ear! Unbelievable

• 
  Peter Girnus 🦅 (@gothburz) reported 13 minutes ago

  I am the Director of Voice Experience Innovation at Telus International. Six months ago, my team deployed a real-time accent harmonization layer across our Southeast Asian call centers. The agent speaks. The system listens. The customer hears Ohio. I keep a demo reel on my laptop. Before and after. The before sounds like a woman in Manila who went to university in Quezon City and has been resolving billing disputes for nine years. The after sounds like a woman who might be in a strip mall in Columbus. Same words. Same syntax. Same problem-solving. The only thing we change is the part that makes the customer hang up. The metrics are on slide eleven of my board deck. I'm looking at it right now: Customer satisfaction: up 23 percent. Average handle time: down 40 seconds. Escalation requests: down 31 percent. My VP asked what drove the improvement. I said, "Reduced communication friction." Which is technically true. The friction was that our customers don't like talking to people who sound foreign. We didn't fix that. We made it so they never have to know. The system processes voice in 11-millisecond intervals. It maps phonemic patterns to General American English midpoint targets. Internally we call these targets "anchor voices." The anchor voices were generated from 4,000 hours of NPR pledge drive recordings. We picked NPR specifically because listener studies show it's the accent American consumers trust most with their credit card number. (The agent hears themselves the whole time. Their own voice in their own headset. They just know that somewhere in those 11 milliseconds, a machine decides that what they actually sound like isn't something a customer in Phoenix will tolerate for the length of a billing inquiry.) Employee 7734 in our Manila hub asked to hear the output. We played it for her in a breakout room — the one with the motivational poster about "Bringing Your Whole Self to Work." She listened for six seconds. Pulled her headset down around her neck. Went quiet. Then she said, "Is that what they need me to be?" Her CSAT scores are in the 94th percentile. She clocks in every morning at 7:45. I should explain the economics because they're elegant: we hired agents in the Philippines at $4 an hour. We spent $11 million on a system that makes them sound like they cost $35 an hour. The delta is the product. We don't sell accent correction. We sell the gap between what a worker costs and what a customer requires them to sound like. The system doesn't work in reverse. If a customer with a heavy accent calls in, we don't smooth their voice for our agents. Harmonization flows one direction. Toward the customer. Away from the worker. Always uphill. Three agents requested transfers to text-based channels last quarter. They said they felt "disconnected from their own calls." My HR partner coded it as an engagement issue. Recommended a team outing. Bowling, I think. Every morning, 14,000 agents open their mouths and a machine makes a decision about what comes out the other end. They perform the labor. We perform the correction. The customer performs their preference. Nobody performs anything wrong.

• 
  Anp🅰️nman (@spacanpanman) reported 14 minutes ago

  $ASTS: 🚨 TELUS CANADA HIGHLIGHTS THE COMMERCIAL AGREEMENT SIGNED W/ AST SPACEMOBILE IN MARCH DURING ITS Q1 EARNINGS. TELUS ALSO MADE AN EQUITY INVESTMENT IN AST. "In March 2026, we signed a commercial agreement with AST SpaceMobile, Inc. to bring space-based direct-to-cellular service to places it has never reached before across Canada. Planned for late 2026, our customers will be able to send text messages, make voice calls and use data in Canada’s most remote locations using standard mobile devices. Subsequent to March 31, 2026, we made an equity investment in AST SpaceMobile.

• 
  Slowflake (@Slowflake1601) reported 15 minutes ago

  Telus got caught using AI to hide the accent of their customer service agents. What I wouldn't give to hear "DO NOT REDEEM" in a perfect Canadian accent.