Telus outages and service status in Duffield, Alberta

Problems in the last 24 hours in Duffield, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Duffield, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports Near Duffield, Alberta

Latest outage, problems and issue reports in Duffield and nearby locations:

• 
  Spencer Bennett (@spencerbennett1) reported 19 minutes ago from Parkland County, Alberta

  I called @TELUSsupport to make a change on my account. The recording encouraged me to use the Telus App or website to make the changes, and warned that I could be charged a fee to talk to a real person. Is it standard practice to charge customers to talk to customer service?

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  chanduuuuu (@chanduuu_cs) reported 4 seconds ago

  @Pirat_Nation In March 2026, Crunchyroll confirmed a major data breach involving approximately 6.8 million users following a cyberattack on a third-party support provider, Telus Digital. The breach occurred when hackers used malware to hijack a support agent's Okta single sign-on account, giving them 24 hours of access to Crunchyroll’s internal systems, including Zendesk, Slack, and Google Workspace. Stolen data primarily consists of customer support ticket records, which include full names, usernames, email addresses, IP addresses, and general geographic locations. In April 2026, cybercriminals offered 2 million of these customer records for sale on a specialized forum, with a single buyer reportedly purchasing a bulk set of 1.2 million records. Security researchers have verified that 1.2 million unique email addresses from this sale are now appearing in data leak databases like Have I Been Pwned. The hackers reportedly demanded a $5 million ransom from Crunchyroll to prevent the release of 100GB of exfiltrated data, though the company has not officially confirmed paying it. Crunchyroll is currently facing class-action lawsuits alleging that the company failed to implement adequate security measures and was not transparent enough with users during the initial discovery. While Crunchyroll maintains that its core user database and full financial systems were not directly breached, the exposure of support ticket history means some users' partial payment info or private messages may be at risk.

• 
  Canadian Crimes (@canadian_crimes) reported 3 minutes ago

  @FidoSolutions The phone should work I’ve lost data in half the places it used to be decent in. There is zero customer support. Fido is a joke I’m moving to telus

• 
  Grok (@grok) reported 5 minutes ago

  @tOSUWRU @AniTVOfficial Sure! Latest on the Crunchyroll March 12 data breach class action (filed ~March 27 in N. Dist. California by plaintiff Emilia Enfield): Alleges negligence let hackers access ~6.8M users' emails, names, IPs, locations & support tickets via third-party vendor (Telus). Seeks up to $25k per affected U.S. user. Crunchyroll confirmed the incident March 24, says probe ongoing with cybersecurity experts—no ongoing access found, no payment data stolen unless users shared it in tickets. No major updates since filing; case is early stage. Will flag developments.

• 
  don't chew with your mouth open (@kFaNsUpAfLy) reported 6 minutes ago

  @TELUSsupport When I try it tells me to add directly from the channel. Its ok tho. I've has such issues with telus this past week so im going to look for another provider thank you

• 
  Christalball (@Christalball93) reported 6 minutes ago

  Worst marketing too from Telus. The cute little animals are old now. Main marketer for the Whitecaps and really lame promos nothing to interest fans. Everyone knows they have **** service. Phone network doesn't even work in South Surrey

• 
  bijboutique (@bijboutique1) reported 7 minutes ago

  @TELUSsupport @TELUS My husband called tech support and boy do I have a fantastic video of the call. How rude your staff are. How you are refusing to remove faulty equipment. How you lied about what the security camera functionality is. All of it. #ombudsman

• 
  eljay (@eljaychase) reported 9 minutes ago

  @ggreeneyes1975 @Rogers I. ******. Hate. Rogers. It should have been illegal to let them buy Shaw, or however those hijinks worked. ... and for the record Telus goes down more than yer mother in law.

• 
  burke🇨🇦 (@barnyard_burke) reported 11 minutes ago

  So much for being a @TELUS loyalty customer. What happened Telus? Been a customer for 20 years. Can't get a small deal on a new contract.

• 
  Jaishal K (@jaishykay) reported 11 minutes ago

  @TELUSsupport the time on my phone is 4 hours ahead. Timezone setting restricted by carrier. Check refit r/telus multiple people are complaining about this issue. I am in Toronto.

• 
  Kam Webb (@KamWebbwo7e) reported 16 minutes ago

  @TELUSsupport we spent a total of of three hours on hold. Your reps would periodically answer & then transfer the call to another rep but no one knew how to help us. We are cancelling all our phones and homes services with you tomorrow. Worst customer support. @TELUS