Telus outages and service status in Duffield, Alberta

Problems in the last 24 hours in Duffield, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Duffield, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Duffield, Alberta

Latest outage, problems and issue reports in Duffield and nearby locations:

• 
  Spencer Bennett (@spencerbennett1) reported 54 minutes ago from Parkland County, Alberta

  I called @TELUSsupport to make a change on my account. The recording encouraged me to use the Telus App or website to make the changes, and warned that I could be charged a fee to talk to a real person. Is it standard practice to charge customers to talk to customer service?

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  CFLisFun (@CFLisFun) reported 7 minutes ago

  @NelsonHackewich @cjones2451 That isn’t even the inherent problem. Eg. Flames has Telus as helmet sponsor while NHL obviously partners with Rogers. This issue is whether those team-level deals having exclusivity in team/player branding over the league. I honestly didn’t even know that was a thing lol

• 
  dawson (@dawson55702237) reported 8 minutes ago

  @NikkiYeehaw18 My everything Telus isn’t working idk if there’s a outage all over or something but I’m up in Livingston nw

• 
  FiatLux (@DemothenesLux) reported 8 minutes ago

  @MelissaLMRogers Telus did this, a couple of decades ago, and it almost broke the company. No quality service, no qualified repairs, no experienced executives.

• 
  Dar Kana (@dar_kana) reported 9 minutes ago

  @ProvoGal01 @TELUS @TELUSsupport The customer service & service itself at Telus was so bad I switched to starlink. Imagine being threatened with a 250$ bill, by a member at a foreign call centre if I'm not home to fix your terribel services. Most of the calls- unintelligible!

• 
  heiba9866 (@heiba986627073) reported 9 minutes ago

  @GeorgeHampton25 @WestJet WJ wanted cheap customer service they got it. The agents in Telus El Salvador have a mediocre English level, they can't even understand a spelling, they work with "scripts" unnatural customer service, then they grow after 1 month of training without any exp in airlines at all

• 
  rubbertrout (@rubbertrout_) reported 18 minutes ago

  The sound is all ****** up on the @TELUS TV app and @Sportsnet plus doesn’t want to work either. For what I pay for this **** I’m very unimpressed

• 
  Ken James (@kjames_2001) reported 20 minutes ago

  Yay just spent 25 minutes on the phone with @TELUS to cancel a mobility line…ugh not so much fun.

• 
  heiba9866 (@heiba986627073) reported 23 minutes ago

  @SerenaCMah @WestJet Westjet wanted cheap labor they got it. The agents in Telus El Salvador have a mediocre English level, they can't even understand a spelling, they work with "scripts" unnatural customer service, then they grow after 1 month of training without any experience in airlines at all

• 
  Aly Defrawy (@defrawidis) reported 24 minutes ago

  Frustrated about Telus customer service. After they acquired ADT they don’t know how to restore a portal password. 7 hours on the phone with 9 different agents over the last 30 days No one knows how to do it. @TELUS @TELUSsupport @TELUSBusiness

• 
  Oilers Insiderr (@Oilers_Insiderr) reported 26 minutes ago

  @JackieBee_16 Sportsnet I think. Same thing happens here. Telus sucks though