Telus outages and service status in Parkland County, Alberta

Problems in the last 24 hours in Parkland County, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Parkland County, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports Near Parkland County, Alberta

Latest outage, problems and issue reports in Parkland County and nearby locations:

• 
  Spencer Bennett (@spencerbennett1) reported 52 minutes ago from Parkland County, Alberta

  I called @TELUSsupport to make a change on my account. The recording encouraged me to use the Telus App or website to make the changes, and warned that I could be charged a fee to talk to a real person. Is it standard practice to charge customers to talk to customer service?

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dexter Uda (@DexterUda1962) reported 5 minutes ago

  @JonFraserTF @TELUS I've been with Rogers since they were CanTel. Never had an issue. Sure, I may pay a bit more, but my service is excellent, and so is customer service (if you know how to deal with them).

• 
  Redbeard (@Southpontiac) reported 6 minutes ago

  @TELUS @DanielHill71510 Your “reduced service levels” are the reason you are losing customers. Just saying.

• 
  Granite1996 (@GraniteAB1996) reported 7 minutes ago

  @TELUS Fix the internet

• 
  Mark Warner (@MAAWLAW) reported 9 minutes ago

  @TELUS "... @Telus says its SIM charge 'is not an administrative fee. A SIM card or an eSIM has always been a physical or digital product for purchase, rather than an administrative fee' [and] is meant to cover 'real costs' associated with providing a new SIM product to a customer..."🤔

• 
  Jason Fletcher (@max63094) reported 11 minutes ago

  @TELUSsupport Your whole website was done last night. It came up later on, but with the site down, it also brought down the log in with Telus service

• 
  PsudoMike 🇨🇦 (@PsudoMike) reported 13 minutes ago

  @KerrGordon Not typically — SIM cards are separate from the device. The phone connects to the network via the SIM (or eSIM). Telus framing it as hardware doesn't change that it's a mandatory access fee.

• 
  ShredderCowboy (@PaulB527811000) reported 13 minutes ago

  @JonFraserTF @TELUS Interesting I was with Bell up until 7 years ago when Telus offered better service and lower costs and then slowly went down hill in customer service and my bills are always wrong.

• 
  Jordan Levitt (@JordanLevitt2) reported 15 minutes ago

  @JonFraserTF @TELUS The problem is that you will not get better customer service from Bell or Rogers... Been through all of them.

• 
  TypeVFuture (@TypeVFuture) reported 17 minutes ago

  The BC government is investing 63 million to provide high-speed internet to 4,000 rural homes? It is planning to go through Telus which uses Starlink for in-flight services on Westjet. Why doesn't government directly contract Starlink to provide those 4,000 homes the most reliable internet service on the planet for a fraction of the cost? No logic. We need to change that. 63 million is nuts!

• 
  Dustin 🇨🇦 (@dustinf) reported 17 minutes ago

  @JonFraserTF @TELUS Trying to cancel my Internet and tv package with Telus legit took 2 phones totaling 3hours 45 mins.. absolute run around and joke. They won’t let you ******* cancel