Telus outages and service status in Parkland County, Alberta

Problems in the last 24 hours in Parkland County, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Parkland County, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports Near Parkland County, Alberta

Latest outage, problems and issue reports in Parkland County and nearby locations:

• 
  Spencer Bennett (@spencerbennett1) reported 20 minutes ago from Parkland County, Alberta

  I called @TELUSsupport to make a change on my account. The recording encouraged me to use the Telus App or website to make the changes, and warned that I could be charged a fee to talk to a real person. Is it standard practice to charge customers to talk to customer service?

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  TypeVFuture (@TypeVFuture) reported 7 minutes ago

  The BC government is investing 63 million to provide high-speed internet to 4,000 rural homes? It is planning to go through Telus which uses Starlink for in-flight services on Westjet. Why doesn't government directly contract Starlink to provide those 4,000 homes the most reliable internet service on the planet for a fraction of the cost? No logic. We need to change that. 63 million is nuts!

• 
  Marc Edge (@marcedge1) reported 7 minutes ago

  @garymasonglobe @TELUS the problem is you have to publicly shame them to get any semblance of service . . . this is a tactic I have resorted to several tuimes

• 
  Tattersail (@Tattersail67) reported 9 minutes ago

  @JonFraserTF @TELUS Whatever you do - don't do Rogers - replacing bad with worse - far worse

• 
  Kathleen Kenny (@SamaxKT) reported 10 minutes ago

  @JonFraserTF @TELUS Yes, had to cancel because of non-existent customer service.

• 
  Justin H (@HJustin21410) reported 11 minutes ago

  @JonFraserTF @TELUS Only reason I switched Telus is because of the service..used to call in Nd issues or questions were dealt with immediately. Over the last few years it seems they just took the Bell / Rogers playbook. Foreign customer support. If pay more for good service

• 
  Gary Mason 🇨🇦🇺🇦 (@garymasonglobe) reported 12 minutes ago

  It seems @TELUS is fine with its business clients waiting three weeks to get a problem fixed. Imagine running a business and having to face that situation. Is Telus going to reimburse me for the three weeks I won't have service they are suppose to provide?

• 
  Brick$d (@lofiParlour) reported 12 minutes ago

  @JonFraserTF @TELUS @TELUSBusiness has charged me $220 to break my contract after 7 years and still haven’t cancelled my service or the fees. I haven’t been in my business space since April. I’m certainly going to reconsider my other business contract with them

• 
  James (@JamesMcNeill59) reported 13 minutes ago

  @JonFraserTF @TELUS Own your own phone. 1 to 2 year plan. Make sure the service is open after plan term. Now you're in a position to negotiate.

• 
  Fada (@dapsyfaj) reported 18 minutes ago

  @JonFraserTF @TELUS Canadian businesses suck on customer service , maybe because people have not learnt how to fight for their rights, they just vote silently with their feet. Sometimes you need to bang the table to reset their business brains

• 
  Marco Niese (@marconiese) reported 21 minutes ago

  @JonFraserTF @TELUS You fell for the "lease phone" trick. It's the same as leasing a car. Get the car, return it when your lease is up, and pay for any damage to the car. I never understood why that lease contract was legal in Canada. Next time only consider contracts where you own the phone.