Telus outages and service status in Elnora, Alberta

Problems in the last 24 hours in Elnora, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Elnora, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports Near Elnora, Alberta

Latest outage, problems and issue reports in Elnora and nearby locations:

• 
  Matty🇨🇦 (@PrairieAgMF) reported 7 minutes ago from Trochu, Alberta

  @YegAndre @TELUSsupport @TELUS Wow... That's so pathetic. I'll never be getting Telus internet that's for sure

• 
  Matt🇨🇦🇳🇱 (@PrairieAgMF) reported 56 minutes ago from Trochu, Alberta

  Looks like the cell towers around Trochu Alberta are down again. No one has signal. @TELUSsupport @TELUS

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 6 minutes ago

  Three things contact center leaders are measuring instead of deflection: **1. Resolution quality score** — Did the customer's problem actually get solved? Not "was the call ended" but "did the issue recur within 7 days?" **2. Post-interaction sentiment delta** — How did the customer feel after AI vs. human? TELUS found that proactive AI outreach (before the customer calls to cancel) had sentiment scores 34% higher than reactive deflection. **3. Revenue at risk per interaction** — Tag calls by customer segment. A 3-year enterprise contract holder calling about billing deserves a different AI routing decision than a trial user with a password reset.

• 
  Reiko Koyama (@reikokoyama79) reported 6 minutes ago

  I've been trying to cancel my @TELUSsupport @TELUS services since Wednesday. I just got told they couldn't authenticate me, with my name & account number. I guess when you make it impossible to cancel, you figure we'll just keep paying, so it doesnt impact our credit.

• 
  🏆Crosby87 #BELIEVE (@Crosby87hfxfan) reported 7 minutes ago

  @TELUS I would like for someone to actually respond to address the issues. I still did not hear back from Alejandro after I responded to his initial questions.

• 
  Michael (The Young Buck)🧢 (@YoungBuckFarms) reported 7 minutes ago

  How often does everyone else get calls from Telus, or another phone provider? Weekly? I just don't answer anymore. I always told them, don't bother me unless you can give me the same thing I have for less $ or a better plan for the same $. And no, I don't want a new damn phone

• 
  Alicia Bell | Performance & Fitness Coach (@TrainItRight) reported 9 minutes ago

  @TELUS Its frustrating going from an influencer account at one point to bad customer service and sky high bills.

• 
  Frustrated HCW 🇨🇦 (@stormymarie13) reported 12 minutes ago

  Nothing like spending 1.5 hours on the phone with @TELUS because their own rep borked my account last month and magically “no one can do anything about it” Currently holding for the 4th person, let’s see if they can fix the problem THEY caused…

• 
  Ali Ma (@amalpro765) reported 15 minutes ago

  Who is in charge of Telus security? You are doing a terrible job at customer service !

• 
  Ramiel el Jocoso (@RamielReturns) reported 15 minutes ago

  Hey @TELUS, I’m using your international roaming service, and the experience has been extremely disappointing. The data is painfully slow, and calls keep dropping. Is this really what you charge CAD $18 per day for? Shame on you.

• 
  Clayton (@phinx404) reported 15 minutes ago

  @TELUS We all sitting eating out and 5g or 5g+ and shows no internet. Have to switch to lte. Wtf am I paying for that 5g doesn’t work.

• 
  Bruce McGonigal (@bruce_mcgonigal) reported 20 minutes ago

  Smart TVs also can be turned on remotely, including the Alexa microphone in your remote control. It can also hack your wifi network and all devices on it. China did it for years in the USA. My FireTV when connected to the computer was changing settings on my PC, when connected via an HDMI cable, BUT NOT TURNED ON. I could tell because my PC screen would change as if a new monitor was turned on and found out it was the TV doing it. So a TV not turned on was still interfacing with my computer without my permission. I also noticed my TV was doing updates despite the fact my TV was not connected to my wifi network. Instead it was doing the updates without my permission, using the 4K Telus digital box it was connected to.