Telus

Telus Outage Report in High Prairie, Alberta

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in High Prairie, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in High Prairie and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in High Prairie, Alberta 01/19/2026 11:25

January 19: Problems at Telus

Telus is having issues since 10:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • ElvaHow70091851 Elva Howe (@ElvaHow70091851) reported

    @TELUS telus internet has been dropping for two weeks and Tech Support says...there's an outage it's being worked on and there's no end date. Yet when I check the outage map there's nothing indicated. So, are they just jerking me around or incompetent.

  • Frozendiva29 Frozendiva29 (@Frozendiva29) reported

    @wendyjedm No issues with Telus.

  • shhewitt Steven Hewitt (@shhewitt) reported

    @DaveJSullivan @TELUS Might actually something weird happening in that area. I was just at Esso/Tims, had 5x5 signal and no data. Phone call only worked when phone dropped down to 3G.

  • protagorist Ian Phillipchuk (@protagorist) reported

    Looks like #Shaw is down in #YEG. Another argument to switch to that new Telus fibre that just came in my neighborhood. Plus then I don’t have to support #Rogers and Shaw’s merger.

  • cmckinnon83 McKinnon 🇨🇦 (@cmckinnon83) reported

    @ShawInfo Shaw came out to fix my neighbours internet yesterday and knocked out my internet in the process. No I’m getting the run around and the soonest a tech can come out is the 6th. Family needs the internet for work what a joke this company is. @Telus what says you?

  • Jofram88 Jack (@Jofram88) reported

    @Shawhelp Wtf shaw. There goes my cable and internet. I'm switching to telus.

  • jamieparsons75 Jamie Parsons - wear a mask & stay healthy! (@jamieparsons75) reported

    @DaveJSullivan @TELUS I’ve had similar issues in that area. Tower down?

  • cealsin Cealsin (@cealsin) reported

    @Shawhelp How come my internet turns off every day for 10 or more minutes? I never had this issue with Telus. I work from home during the day and night and depend on my internet, I pay over a hundred dollars a month I expect better service. #straightenup #CustomerExperience

  • BryansHungry Bryan (@BryansHungry) reported

    @TELUSsupport @Caper_jmo Just to piggy back off this same thing here. Both Telus and Koodo one phone with each. Randomly no signal and dropping calls started about Saturday, same location.

  • jfmezei Jean-François Mezei (@jfmezei) reported

    So, from a lobbying point of view, Bell, Telus and Rogers will have a golf game with Minister and PMO staff to decide on how to proceed and what decisions the CRTC should be told to issue and when. None of the 3 want MVNO, would much prefer weak/indy Freedom.