Telus Outage Report in Ottawa, Ontario

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Ottawa, Ontario

The most recent Telus outage reports came from the following cities: Ottawa, Nepean, and Greely.

City	Problem Type	Report Time
Ottawa	Total Blackout	6 days ago
Ottawa	Phone	12 days ago
Nepean	Phone	15 days ago
Ottawa	Internet	29 days ago
Ottawa	Internet	1 month ago
Greely	Phone	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• 
  Dave D Garand (@DaveInBlackburn) reported 4 minutes ago from Ottawa, Ontario

  My #Telus phone service is kaput, anyone else?

• 
  Paul McGuire (@mcguirp) reported 6 minutes ago from Ottawa, Ontario

  @BrennenLisa @TELUS @TELUSsupport Seems to be. First time we have had these issues with @telus really suggest not travelling with a Telus phone #buyerbeware

• 
  Michael Suddard (@MichaelSuddard) reported 12 minutes ago from Ottawa, Ontario

  @Ottawa_Biker @TELUS @OC_Transpo Perhaps mine is post morning rush hour issues.

• 
  Michael.L (@OCT_Fan) reported 12 minutes ago from Ottawa, Ontario

  @HeneinThorn I’m pretty happy with Virgin 🇨🇦 @virginmobilecan Though I’m thinking of going back to Virgin as TELUS has the worst policy re paying ones bill .

• 
  Patrick Kay (@PatrickRKay) reported 13 minutes ago from Ottawa, Ontario

  @JimWatsonOttawa is @Rogers participating to provide cellular service in the tunnel, even tho Telus is

• 
  Eric Goodwin (@auxonic) reported 14 minutes ago from Ottawa, Ontario

  @TELUS I support government owned and operated infrastructure because the big telcos like you refuse to invest in it. You’re looking for a handout and to that I say “shove off”

• 
  Vivek Dehejia (@vdehejia) reported 20 minutes ago from Ottawa, Ontario

  @TELUSsupport Thanks, nope I didn't transfer this and got it from Telus last fall. Worked fine till this glitch today. But just had a friend call me and it's working again now. So I assume it was perhaps network congestion or something else temporary. Anyway, all good now!

• 
  simon (@stillwellgray) reported 20 minutes ago from Ottawa, Ontario

  @TELUS Wrong geo location for this ad, no one in Ontario gives a shit

• 
  Paul Boyer (@PBoyer82) reported 21 minutes ago from Ottawa, Ontario

  @TELUS fix your dang app please. I can’t pay my bill through the app because it won’t load. I either get wrong password or cannot connect to server. #help

• 
  Paul McGuire (@mcguirp) reported 21 minutes ago from Ottawa, Ontario

  @JenniferNKing @TELUS @TELUSsupport That's what they said. Will never travel with a @telus phone again. Lesson learned. Terrible customer service.

• 
  Christina (@CJAY932) reported 23 minutes ago from Ottawa, Ontario

  @TELUSsupport I ordered Airpods on June 11th and was told they would take 3-5 business days to arrive. Still haven’t received any updates or shipping info. HELP! @TELUS

• 
  Bram Abramson (@bramabramson) reported 27 minutes ago from Hull, Quebec

  @Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc

• 
  Stefane Brunet (@StefaneBrunet) reported 36 minutes ago from Rideau Gardens, Ontario

  Let's put big hurt this afternoon against are hated rival Peterborough Petes this afternoon. Today home opener for home town ottawa 67's and sent them packing back down highway 7 to Peterborough this afternoon . This team has no quit #AllConnected @TELUS

• 
  Eric Goodwin (@auxonic) reported 38 minutes ago from Ottawa, Ontario

  @ALL_CAPS @TELUS How about cut off all incumbents from new spectrum auctions until there’s fibre literally every damn place.

• 
  Paul McGuire (@mcguirp) reported 40 minutes ago from Ottawa, Ontario

  Amazing statement today by @TELUS - if you keep your phone on airplane mode while overseas you will still incur roaming charges. Only way to prevent this, leave you SIM card in Canada. Terrible #CustomerService by @TELUSsupport

• 
  David McGuffin (@mcguffindavid) reported 40 minutes ago from Chelsea, Quebec

  @perreaux I ultimately quit Bell mobility and went to Telus for a variety of reasons which could be summed up as “I really didn’t feel like they gave a crap if I was a customer or not.” So far Telus feels more attentive. Kind of like the difference between Air Canada and WestJet.

• 
  Paul Atkinson 🇨🇦 (@Paulysworld) reported 41 minutes ago from Gatineau, Quebec

  @mikesbloggity @jkenney @shandro It's their plan to privatize for $ healthcare. They only care about $ & the wealthy. They gut AB healthcare, fire 11k during a pandemic, refuse to shut down, go MIA, & will "suddenly" come up with a "private sector" (Telus health) solution... this is skulduggery they're Ghouls.

• 
  antpepe (@antpepe) reported 44 minutes ago from Ottawa, Ontario

  @tleehumphrey @TELUS It will be good, the working from anywhere needs more bandwidth. This will help people increasing their cellphone speeds. Businesses need to recover.

• 
  Paul McGuire (@mcguirp) reported 55 minutes ago from Ottawa, Ontario

  When told we will move to another company after our contract with @telus is over @TELUSsupport responded, this has nothing tobdovwith customer retention. I thought everything had to do with #CustomerService - there needs to be a better way!

• 
  Michael Suddard (@MichaelSuddard) reported 60 minutes ago from Ottawa, Ontario

  @Ottawa_Biker @OC_Transpo Normally I don't have any issues in the tunnels until this past week and late week before. So strange. The St Laurent Mall Telus network usually picks me up no problem. Maybe I should try that one too. 🤔

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  taii (@taiifabb) reported 10 minutes ago

  Is anyone else having problems with Telus!?. I literally have no bars or service .. it randomly just disappeared And won’t come back yet

• 
  Shannon Castonguay (@scastonguay74) reported 10 minutes ago

  @TELUSsupport No telus network in Hamilton!

• 
  Bob Connelly (@bob_connelly) reported 11 minutes ago

  @DrJSilverman Jason, if you have wifi coverage in those black hole areas, Wifi calling might be the answer you are looking for. Both my Telus and Freedom numbers support Wifi calling.

• 
  reallyprofound (@reallyprofound) reported 16 minutes ago

  Gotta say, this is the third multi-hour outage of @novusnow in 12 months. Didn’t happen with Shaw. Fibre’s nice and all but not much use when this happens. Time to call TELUS.

• 
  Julie B (@bartkolounger) reported 17 minutes ago

  @jerumball No sure, I’d call to ask but cell service has been knocked out on Telus as well 🤪

• 
  Tinman (@1HabRising) reported 18 minutes ago

  @ScottTh66153768 @EllersDad @craig_7T2 It is ****** If you're paying, the blackout should be lifted. That's on Telus to follow through and get answers. They say they have no control? Then who in ******** is in command cause this is totally wrong.

• 
  Garrick The DJ (@GarrickTheDJ) reported 19 minutes ago

  @taiifabb Seems a lot of “TELUS” customers have experienced this issue. FYI, Just made a call and finally got through. How about you? @TELUS @TELUSsupport

• 
  alex (@alexvargaaas) reported 20 minutes ago

  Is there still service down with Telus in the Edmonton area? I’ve restarted my router multiple times & have had no internet all morning.

• 
  Garrick The DJ (@GarrickTheDJ) reported 21 minutes ago from Toronto, Ontario

  @AstridManson @TELUS @TELUSsupport You too Astrid? Sorry to hear. Hoping “TELUS” resolves this problem soon. There are going to be a lot of frustrated customers out there. #TELUSDown

• 
  Sheri Llycia (@SheriB_) reported 22 minutes ago

  Anyone with Telus having service issues?