Telus outages and service status in Ottawa, Ontario
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Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Ottawa, including 0 direct reports.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Ottawa, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Ottawa, Ontario
The most recent Telus outage reports came from the following cities: Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa
|
Phone | 1 month ago |
|
Ottawa
|
Total Blackout | 3 months ago |
|
Ottawa
|
Phone | 3 months ago |
|
Nepean
|
Phone | 3 months ago |
|
Ottawa
|
Internet | 4 months ago |
Community Discussion
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Telus Issues Reports Near Ottawa, Ontario
Latest outage, problems and issue reports in Ottawa and nearby locations:
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Paul McGuire (@mcguirp) reported from Ottawa, Ontario@BrennenLisa @TELUS @TELUSsupport Seems to be. First time we have had these issues with @telus really suggest not travelling with a Telus phone #buyerbeware
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Will O'Neill (@wtoneill) reported from Ottawa, Ontario@TELUS should market a home security service that blocks the daily ads I receive from Telus for their home security service.
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Michael.L (@OCT_Fan) reported from Ottawa, Ontario@HeneinThorn I’m pretty happy with Virgin 🇨🇦 @virginmobilecan Though I’m thinking of going back to Virgin as TELUS has the worst policy re paying ones bill .
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ambivalent_one (@ambivalent_one) reported from Ottawa, OntarioHi @koodo! I'm wondering what I can do about consistently low cell reception at home. I get poor audio on calls, dropped calls and often calls go right to voicemail. This isn't new, it been gradually getting worse over the last couple of years. It's also affecting the Telus cells
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Heather Badenoch 💉💉💉 (@HeatherBadenoch) reported from Ottawa, Ontario@mrabson Any chance you’re on Telus or Koodo? Their free Call Control service blocks robocalls. I haven’t had one in more than a year.
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Stefane Brunet (@StefaneBrunet) reported from Rideau Gardens, OntarioLet's put big hurt this afternoon against are hated rival Peterborough Petes this afternoon. Today home opener for home town ottawa 67's and sent them packing back down highway 7 to Peterborough this afternoon . This team has no quit #AllConnected @TELUS
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simon (@stillwellgray) reported from Ottawa, Ontario@TELUS Wrong geo location for this ad, no one in Ontario gives a shit
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EA (@ealculumbre) reported from Ottawa, OntarioAs long as I’m on LTE my #Ottawa reception is at 1 bar and reception extremely choppy. When changed to 3G service goes up to 2/3 bars & audio conversations became possible. - We shouldn’t have to choose between the two @TELUS @TELUSsupport
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Bram Abramson (@bramabramson) reported from Hull, Quebec@Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc
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Eric Goodwin (@auxonic) reported from Ottawa, Ontario@human3500 @ALL_CAPS Lol... do we have an approach? Other than telus/bell looking for handouts to marginally improve poor service
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ambivalent_one (@ambivalent_one) reported from Ottawa, OntarioHi @madebygoogle I love my Pixel 6 Pro but it's by far the phone with the worst signal strength I've had in my area. @koodo and @TELUS both have low signal normally but of the phone I've had this is the only one that has dropped calls and gone offline. I'm in the burbs.
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Stacey Simmons (@mssimmonssays) reported from Ottawa, Ontario@mcguirp @TELUS It doesn't matter, they are all awful😪
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Paul McGuire (@mcguirp) reported from Ottawa, Ontario@intudes @TELUS I think they use that to their advantage. Also doesnt excuse terrible customer service @TELUSsupport
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Paul McGuire (@mcguirp) reported from Ottawa, OntarioAmazing statement today by @TELUS - if you keep your phone on airplane mode while overseas you will still incur roaming charges. Only way to prevent this, leave you SIM card in Canada. Terrible #CustomerService by @TELUSsupport
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EA (@ealculumbre) reported from Ottawa, Ontario@TELUSsupport I can confirm this is happening in #Ottawa area codes starting with K1Y. Please bring this up to management - Telus tech support has already acknowledged the issue and now we’d like to see it resolved. Keep us posted with steps your taking to resolve it.
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steve (@slaur3000) reported from Ottawa, Ontario@TELUS mike’s super power would be super speed, fast enough to make the flash look slow! Section 22 row f seat 7
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Patrick Kay (@PatrickRKay) reported from Ottawa, Ontario@JimWatsonOttawa is @Rogers participating to provide cellular service in the tunnel, even tho Telus is
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Eric Goodwin (@auxonic) reported from Ottawa, Ontario@TELUS I support government owned and operated infrastructure because the big telcos like you refuse to invest in it. You’re looking for a handout and to that I say “shove off”
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Paul McGuire (@mcguirp) reported from Ottawa, OntarioWhen told we will move to another company after our contract with @telus is over @TELUSsupport responded, this has nothing tobdovwith customer retention. I thought everything had to do with #CustomerService - there needs to be a better way!
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Dave D Garand (@DaveInBlackburn) reported from Ottawa, OntarioMy #Telus phone service is kaput, anyone else?
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Ash Mishra (@ashwani_avgeek) reported@DanAlbas I got billed with similar BS charge by Telus which I did not approve and I had to fight for days to get the it removed. I don’t know how many customer review their bills and how many of them are paying unapproved bill amount
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Alexander Grant (@bk1022) reported@PsudoMike Okay. Although I guess I'd say there is no longer an incentive to buy hardware from Telus. Telus's best customer retention pricing is still worse than BestBuy, let alone other places.
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TwistingDust🌪 (@Twistingdust844) reportedI am having a really good day i just drank like 3 Gatorades wish love after lock up is on my good god the hell i pay 70 dollars a month for this **** and I cant even watch love after lock up now ohh my god the hell Jesus christ Telus is lucky they dont get a phone call
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Tom Mark (@TomMarknews) reported@garymasonglobe @TELUS Takes forever to get service. Been waiting 4 weeks for a new remote. Called today & was told the order was still being processed and a $30 charge for the remote. Tech put in a new order saying 7 to 10 biz days. Local Telus store offered a new one for free.
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VanCity!!! (@VanCityPaez) reported@for_vaughan @TELUSsupport There's a reason so many of my neighbours have switched from Telus to Rogers. The customer service is horrible, and their plans suck.
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Bob Bunting (@imaginet) reported@JonFraserTF @TELUS First rule is never talk to customer service, ever! Call the Telus Loyalty department directly. They will help you with whatever issue you have and you will probably end up with a better plan for cheaper as a result. This is common knowledge. Spewing on X will do zero for you.
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Joel - coffee/acc (@JoelDeTeves) reportedHe's right, but letting Cohere and Telus grift taxpayers isn't going to fix it
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Redbeard (@Southpontiac) reported@TELUS @DanielHill71510 Your “reduced service levels” are the reason you are losing customers. Just saying.
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Temple 8 Research (@Temple_Eight) reportedI hope the $ASTS boys like dilution because you're going to need a lot of it to fund your ambitions. While ASTS has a small lead on broadband connectivity their real advantage is spectrum access via carrier exclusivity and they've locked up nearly 60 mobile network operator partners covering over 3 billion subscribers AT&T, Verizon, Vodafone, Rakuten, Telus, Bell, etc. SpaceX operates more than 9,000 satellites around 60% of everything in orbit. ASTS has roughly 9 including recent launches, and is trying to accelerate to about one launch a month to hit 2026 targets. Analysts are skeptical it can sustain this. Each BlueBird Block 2 is a 6,100 kg spacecraft, far more complex and expensive per unit than a Starlink satellite and AST can't launch anything close to the pace of Musk. SpaceX owns the rockets while ASTS has to buy rides on Falcon 9, New Glenn, etc. SpaceX's hardware iteration speed is, as one analysis put it, a real and durable advantage, and if their next gen satellites deliver on data performance, the competitive gap narrows while the constellation scale gap stays insurmountable. SpaceX already took the biggest carrier prize in the US being T-Mobile. So the carrier moat cuts both ways. SpaceX obviously has access to vast capital after IPO, with Starlink generating ~$10.4 billion of revenue in 2025. ASTS is pre-real-revenue at scale ($70.9 million in 2025) and funding itself with convertible debt and dilution. Do the bulls have an answer to this?
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Marco Niese (@marconiese) reported@JonFraserTF @TELUS You fell for the "lease phone" trick. It's the same as leasing a car. Get the car, return it when your lease is up, and pay for any damage to the car. I never understood why that lease contract was legal in Canada. Next time only consider contracts where you own the phone.