Telus

Telus Outage Report in Ottawa, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Ottawa, Ontario 03/01/2026 20:55

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (30%)

    Phone (30%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (6%)

    TV (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map Near Ottawa, Ontario

The most recent Telus outage reports came from the following cities: Greely and Gatineau.

Loading map, please wait...
City Problem Type Report Time
CanadaGreely Phone
CanadaGatineau Phone
CanadaOttawa Internet
CanadaOttawa Total Blackout
CanadaGatineau Wi-fi
CanadaGatineau Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

  • mcguirp Paul McGuire (@mcguirp) reported from Ottawa, Ontario

    @BrennenLisa @TELUS @TELUSsupport Seems to be. First time we have had these issues with @telus really suggest not travelling with a Telus phone #buyerbeware

  • kittkat9688 𝕜ꪖ𝕥 ꪀꪖડડ (@kittkat9688) reported from Ottawa, Ontario

    @TELUS your website sucks...being forced to change my plan online to avoid a surcharge yet the website won't let me...

  • CJAY932 Christina (@CJAY932) reported from Ottawa, Ontario

    @TELUSsupport I ordered Airpods on June 11th and was told they would take 3-5 business days to arrive. Still haven’t received any updates or shipping info. HELP! @TELUS

  • StefaneBrunet Stefane Brunet (@StefaneBrunet) reported from Rideau Gardens, Ontario

    Let's put big hurt this afternoon against are hated rival Peterborough Petes this afternoon. Today home opener for home town ottawa 67's and sent them packing back down highway 7 to Peterborough this afternoon . This team has no quit #AllConnected @TELUS

  • MichaelSuddard Michael Suddard (@MichaelSuddard) reported from Ottawa, Ontario

    @Ottawa_Biker @OC_Transpo Normally I don't have any issues in the tunnels until this past week and late week before. So strange. The St Laurent Mall Telus network usually picks me up no problem. Maybe I should try that one too. 🤔

  • OCT_Fan Michael.L (@OCT_Fan) reported from Ottawa, Ontario

    @HeneinThorn I’m pretty happy with Virgin 🇨🇦 @virginmobilecan Though I’m thinking of going back to Virgin as TELUS has the worst policy re paying ones bill .

  • PatrickRKay Patrick Kay (@PatrickRKay) reported from Ottawa, Ontario

    @JimWatsonOttawa is @Rogers participating to provide cellular service in the tunnel, even tho Telus is

  • auxonic Eric Goodwin (@auxonic) reported from Ottawa, Ontario

    @ALL_CAPS @TELUS How about cut off all incumbents from new spectrum auctions until there’s fibre literally every damn place.

  • antpepe antpepe (@antpepe) reported from Ottawa, Ontario

    @tleehumphrey @TELUS It will be good, the working from anywhere needs more bandwidth. This will help people increasing their cellphone speeds. Businesses need to recover.

  • wtoneill Will O'Neill (@wtoneill) reported from Ottawa, Ontario

    @TELUS should market a home security service that blocks the daily ads I receive from Telus for their home security service.

  • MichaelSuddard Michael Suddard (@MichaelSuddard) reported from Ottawa, Ontario

    @Ottawa_Biker @TELUS @OC_Transpo Perhaps mine is post morning rush hour issues.

  • bramabramson Bram Abramson (@bramabramson) reported from Hull, Québec

    @Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc

  • stillwellgray simon (@stillwellgray) reported from Ottawa, Ontario

    @TELUS Wrong geo location for this ad, no one in Ontario gives a shit

  • auxonic Eric Goodwin (@auxonic) reported from Ottawa, Ontario

    @TELUS I support government owned and operated infrastructure because the big telcos like you refuse to invest in it. You’re looking for a handout and to that I say “shove off”

  • vdehejia Vivek Dehejia (@vdehejia) reported from Ottawa, Ontario

    @TELUSsupport Thanks, nope I didn't transfer this and got it from Telus last fall. Worked fine till this glitch today. But just had a friend call me and it's working again now. So I assume it was perhaps network congestion or something else temporary. Anyway, all good now!

  • mcguffindavid David McGuffin (@mcguffindavid) reported from Chelsea, Québec

    @perreaux I ultimately quit Bell mobility and went to Telus for a variety of reasons which could be summed up as “I really didn’t feel like they gave a crap if I was a customer or not.” So far Telus feels more attentive. Kind of like the difference between Air Canada and WestJet.

  • DaveInBlackburn Dave D Garand (@DaveInBlackburn) reported from Ottawa, Ontario

    My #Telus phone service is kaput, anyone else?

  • Paulysworld Paul Atkinson 🇨🇦 (@Paulysworld) reported from Gatineau, Québec

    @mikesbloggity @jkenney @shandro It's their plan to privatize for $ healthcare. They only care about $ & the wealthy. They gut AB healthcare, fire 11k during a pandemic, refuse to shut down, go MIA, & will "suddenly" come up with a "private sector" (Telus health) solution... this is skulduggery they're Ghouls.

  • PBoyer82 Paul Boyer (@PBoyer82) reported from Ottawa, Ontario

    @TELUS fix your dang app please. I can’t pay my bill through the app because it won’t load. I either get wrong password or cannot connect to server. #help

  • auxonic Eric Goodwin (@auxonic) reported from Ottawa, Ontario

    @human3500 @ALL_CAPS Lol... do we have an approach? Other than telus/bell looking for handouts to marginally improve poor service

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Rm96460435 Jr Bronc (@Rm96460435) reported

    @ZachBoychuk A bunch of ****** idiot Karen’s!!! Keep in mind the no mind Trudeau train! I’m running for office next election! And just to be clear ol bringing with Telus

  • NORINEMUR Norine (@NORINEMUR) reported

    @thanastotle @TELUSsupport Telus support couldnt help me, they advised me to google how.

  • AviLambert Avi Lambert 🇨🇦 (@AviLambert) reported

    @TELUS does great work in the local community. To be transparent, I have worked with them on local projects in the past. The issue of better service and around cell towers is a complex one in #CordovaBay 3/3

  • TheMommyJingles Mommy Jingles (@TheMommyJingles) reported

    @TELUS 4 transfers, 40 min later I hung up. One call back...overall worst experience ever. Time to reconsider our small business provider.

  • ILoveCanada83 SG 🇨🇦 (@ILoveCanada83) reported

    @richardzussman Can someone ask @jjhorgan and Dr. Henry how door to door sales canvassing is considered “essential service”? Furious that a sales person showed up to try and sell me a larger TELUS package. Insane.

  • SLShockeyfan Shauna (@SLShockeyfan) reported

    We're having major wifi issues at our house. Telus guy was here yesterday. Another one today. 16 is watching a brain disection on her phone with data. 12 doesn't have data on her phone, so she has a break from school I guess.

  • draftbc Dean (@draftbc) reported

    @TELUSsupport @TELUS ok I live at the end of your service and no upgrades have been told are not happening cause Telus is working on 5G network “which will help my internet”. I’m sure it won’t. A tower 5km away and I cannot connect to it due to line of sight! Disappointing!!!

  • AB_MD_WarRoom ᴀʟʙᴇʀᴛᴀ ᴍᴅ ᴡᴀʀ ʀᴏᴏᴍ (@AB_MD_WarRoom) reported

    @UbakaOgbogu You need a whole panel for that ****. Check if there's any execs at Telus who have space in their panel schedule.

  • complianthawk justin (@complianthawk) reported

    @TELUS Now the bullshit starts again getting hang up on because this incompetent company can't do their simple job

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @harrbca Signal off Vanscoy tower was better, but half the Internet was inaccessible the last week. Tech was here on the weekend and moved me to Martensville tower. It's 2km further away. It hasn't worked from 6-midnight since. Meanwhile I get 50mbps on my Telus phone with a booster.