Telus Outage Report in Ottawa, Ontario

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (13%)
• TV (7%)
• E-mail (5%)
• Total Blackout (5%)

Live Outage Map Near Ottawa, Ontario

The most recent Telus outage reports came from the following cities: Ottawa, Nepean, and Greely.

City	Problem Type	Report Time
Ottawa	Total Blackout	2 days ago
Ottawa	Phone	7 days ago
Nepean	Phone	11 days ago
Ottawa	Internet	24 days ago
Ottawa	Internet	1 month ago
Greely	Phone	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• 
  Paul McGuire (@mcguirp) reported 5 minutes ago from Ottawa, Ontario

  @JenniferNKing @TELUS @TELUSsupport That's what they said. Will never travel with a @telus phone again. Lesson learned. Terrible customer service.

• 
  Paul McGuire (@mcguirp) reported 7 minutes ago from Ottawa, Ontario

  @BrennenLisa @TELUS @TELUSsupport Seems to be. First time we have had these issues with @telus really suggest not travelling with a Telus phone #buyerbeware

• 
  Dave D Garand (@DaveInBlackburn) reported 10 minutes ago from Ottawa, Ontario

  My #Telus phone service is kaput, anyone else?

• 
  Stefane Brunet (@StefaneBrunet) reported 10 minutes ago from Rideau Gardens, Ontario

  Let's put big hurt this afternoon against are hated rival Peterborough Petes this afternoon. Today home opener for home town ottawa 67's and sent them packing back down highway 7 to Peterborough this afternoon . This team has no quit #AllConnected @TELUS

• 
  Stacey Simmons (@mssimmonssays) reported 10 minutes ago from Ottawa, Ontario

  @mcguirp @TELUS It doesn't matter, they are all awful😪

• 
  Vivek Dehejia (@vdehejia) reported 10 minutes ago from Ottawa, Ontario

  @TELUSsupport Thanks, nope I didn't transfer this and got it from Telus last fall. Worked fine till this glitch today. But just had a friend call me and it's working again now. So I assume it was perhaps network congestion or something else temporary. Anyway, all good now!

• 
  Patrick Kay (@PatrickRKay) reported 11 minutes ago from Ottawa, Ontario

  @JimWatsonOttawa is @Rogers participating to provide cellular service in the tunnel, even tho Telus is

• 
  Paul McGuire (@mcguirp) reported 12 minutes ago from Ottawa, Ontario

  Amazing statement today by @TELUS - if you keep your phone on airplane mode while overseas you will still incur roaming charges. Only way to prevent this, leave you SIM card in Canada. Terrible #CustomerService by @TELUSsupport

• 
  Paul Atkinson 🇨🇦 (@Paulysworld) reported 16 minutes ago from Gatineau, Quebec

  @mikesbloggity @jkenney @shandro It's their plan to privatize for $ healthcare. They only care about $ & the wealthy. They gut AB healthcare, fire 11k during a pandemic, refuse to shut down, go MIA, & will "suddenly" come up with a "private sector" (Telus health) solution... this is skulduggery they're Ghouls.

• 
  antpepe (@antpepe) reported 18 minutes ago from Ottawa, Ontario

  @tleehumphrey @TELUS It will be good, the working from anywhere needs more bandwidth. This will help people increasing their cellphone speeds. Businesses need to recover.

• 
  Michael Suddard (@MichaelSuddard) reported 19 minutes ago from Ottawa, Ontario

  @Ottawa_Biker @TELUS @OC_Transpo Perhaps mine is post morning rush hour issues.

• 
  Michael.L (@OCT_Fan) reported 21 minutes ago from Ottawa, Ontario

  @HeneinThorn I’m pretty happy with Virgin 🇨🇦 @virginmobilecan Though I’m thinking of going back to Virgin as TELUS has the worst policy re paying ones bill .

• 
  simon (@stillwellgray) reported 29 minutes ago from Ottawa, Ontario

  @TELUS Wrong geo location for this ad, no one in Ontario gives a shit

• 
  Paul McGuire (@mcguirp) reported 29 minutes ago from Ottawa, Ontario

  @intudes @TELUS I think they use that to their advantage. Also doesnt excuse terrible customer service @TELUSsupport

• 
  Paul McGuire (@mcguirp) reported 34 minutes ago from Ottawa, Ontario

  When told we will move to another company after our contract with @telus is over @TELUSsupport responded, this has nothing tobdovwith customer retention. I thought everything had to do with #CustomerService - there needs to be a better way!

• 
  Bram Abramson (@bramabramson) reported 42 minutes ago from Hull, Quebec

  @Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc

• 
  Paul Boyer (@PBoyer82) reported 48 minutes ago from Ottawa, Ontario

  @TELUS fix your dang app please. I can’t pay my bill through the app because it won’t load. I either get wrong password or cannot connect to server. #help

• 
  Eric Goodwin (@auxonic) reported 50 minutes ago from Ottawa, Ontario

  @ALL_CAPS @TELUS How about cut off all incumbents from new spectrum auctions until there’s fibre literally every damn place.

• 
  Michael Suddard (@MichaelSuddard) reported 51 minutes ago from Ottawa, Ontario

  @Ottawa_Biker @OC_Transpo Normally I don't have any issues in the tunnels until this past week and late week before. So strange. The St Laurent Mall Telus network usually picks me up no problem. Maybe I should try that one too. 🤔

• 
  Christina (@CJAY932) reported 52 minutes ago from Ottawa, Ontario

  @TELUSsupport I ordered Airpods on June 11th and was told they would take 3-5 business days to arrive. Still haven’t received any updates or shipping info. HELP! @TELUS

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Erinne 🌺 (@Erinne15973201) reported 2 minutes ago

  @TELUS hi. I need to report an outage but have not been able to access anything. Is there a phone number to call?

• 
  Inspired Aquariums (@InspiredAquaCA) reported 2 minutes ago

  @berkan @kaplanmyrth @driusan There's definitely issues with trying that approach. For example, doctors in BC using Telus EMR access their EMR through a VPN, for security reasons. Lots of other valid/legal reasons for using the security of VPNs.

• 
  T-Rev (@TRev56101747) reported 4 minutes ago

  @TELUS Sage Hill … put in a tower you cheap mofos! We pay full price for half assed service, it’s been a year now! Buck up with all the cash we pay you, I’ve been loyal to you since you were BCTel, but everyone has a breaking point. Won’t even get an answer to this, watch!

• 
  Bryson Smith (@BsonSmit) reported 7 minutes ago

  The wifi and Bluetooth on my phone are broken, @TELUS data is absolute dogshit when it’s throttles. Canadian telecoms suck ***, unlimited isn’t even unlimited anymore. Might as well just pay for 15gb..

• 
  Cam Cole (@rcamcole) reported 7 minutes ago

  OK, we all complain about poor customer service, but this Luddite spoke to a very patient woman from @TELUSsupport last night who led me to a solution for my Netflix/Amazon Prime crashes even after it was clear it wasn't Telus's problem. She didn't yell once, either. Thx, Telus.

• 
  Josh (@fenwaywest22) reported 7 minutes ago

  @ebroshko The whole list is just PR from the worst companies around. Telus ICBC bc ferries hydro, fortis, can’t be serious

• 
  Aaron Classic (@BigBacon83) reported 7 minutes ago

  @TELUS Why would you not be able to change your call display name when every other company allows you too...Multi Billion dollar company and you cant do the simplest of things. I don't want my name coming up..I want my business name to come up on call display...How can we fix it

• 
  joe asstronaut (@joe_asstronaut) reported 12 minutes ago

  @TELUS FIX YOUR 5G YOU STUPID *****

• 
  Stan Querin (@BlackStangBC) reported 13 minutes ago

  @TELUSsupport @kreynolds118 the place i just moved into is telus friendly and because i already signed a contract with shaw they didn't want to rent to me...but i offered to take them to court and they backed down but i am forever getting letters left on my door by management to switch to telus

• 
  =Winter Photo= (@WinterPhoto2006) reported 17 minutes ago

  @showmethedataBC At home we have now Starlink. At the store the problem is real with the phone, security system and internet not properly working. As it is a bundle from @TELUS fiber optic a whole town is effed up by ONE unreliable, profit raking corporation.