Telus Outage Report in Ottawa, Ontario

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Ottawa, Ontario

The most recent Telus outage reports came from the following cities: Ottawa, Nepean, and Greely.

City	Problem Type	Report Time
Ottawa	Total Blackout	4 days ago
Ottawa	Phone	10 days ago
Nepean	Phone	13 days ago
Ottawa	Internet	27 days ago
Ottawa	Internet	1 month ago
Greely	Phone	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• 
  Paul McGuire (@mcguirp) reported 2 minutes ago from Ottawa, Ontario

  @intudes @TELUS I think they use that to their advantage. Also doesnt excuse terrible customer service @TELUSsupport

• 
  Vivek Dehejia (@vdehejia) reported 11 minutes ago from Ottawa, Ontario

  @TELUSsupport Thanks, nope I didn't transfer this and got it from Telus last fall. Worked fine till this glitch today. But just had a friend call me and it's working again now. So I assume it was perhaps network congestion or something else temporary. Anyway, all good now!

• 
  Christina (@CJAY932) reported 11 minutes ago from Ottawa, Ontario

  @TELUSsupport I ordered Airpods on June 11th and was told they would take 3-5 business days to arrive. Still haven’t received any updates or shipping info. HELP! @TELUS

• 
  Paul Boyer (@PBoyer82) reported 12 minutes ago from Ottawa, Ontario

  @TELUS fix your dang app please. I can’t pay my bill through the app because it won’t load. I either get wrong password or cannot connect to server. #help

• 
  Eric Goodwin (@auxonic) reported 14 minutes ago from Ottawa, Ontario

  @ALL_CAPS @TELUS How about cut off all incumbents from new spectrum auctions until there’s fibre literally every damn place.

• 
  Michael.L (@OCT_Fan) reported 15 minutes ago from Ottawa, Ontario

  @HeneinThorn I’m pretty happy with Virgin 🇨🇦 @virginmobilecan Though I’m thinking of going back to Virgin as TELUS has the worst policy re paying ones bill .

• 
  simon (@stillwellgray) reported 16 minutes ago from Ottawa, Ontario

  @TELUS Wrong geo location for this ad, no one in Ontario gives a shit

• 
  antpepe (@antpepe) reported 17 minutes ago from Ottawa, Ontario

  @tleehumphrey @TELUS It will be good, the working from anywhere needs more bandwidth. This will help people increasing their cellphone speeds. Businesses need to recover.

• 
  Stefane Brunet (@StefaneBrunet) reported 24 minutes ago from Rideau Gardens, Ontario

  Let's put big hurt this afternoon against are hated rival Peterborough Petes this afternoon. Today home opener for home town ottawa 67's and sent them packing back down highway 7 to Peterborough this afternoon . This team has no quit #AllConnected @TELUS

• 
  Michael Suddard (@MichaelSuddard) reported 25 minutes ago from Ottawa, Ontario

  @Ottawa_Biker @OC_Transpo Normally I don't have any issues in the tunnels until this past week and late week before. So strange. The St Laurent Mall Telus network usually picks me up no problem. Maybe I should try that one too. 🤔

• 
  Dave D Garand (@DaveInBlackburn) reported 31 minutes ago from Ottawa, Ontario

  My #Telus phone service is kaput, anyone else?

• 
  Michael Suddard (@MichaelSuddard) reported 33 minutes ago from Ottawa, Ontario

  @Ottawa_Biker @TELUS @OC_Transpo Perhaps mine is post morning rush hour issues.

• 
  Paul Atkinson 🇨🇦 (@Paulysworld) reported 33 minutes ago from Gatineau, Quebec

  @mikesbloggity @jkenney @shandro It's their plan to privatize for $ healthcare. They only care about $ & the wealthy. They gut AB healthcare, fire 11k during a pandemic, refuse to shut down, go MIA, & will "suddenly" come up with a "private sector" (Telus health) solution... this is skulduggery they're Ghouls.

• 
  Paul McGuire (@mcguirp) reported 40 minutes ago from Ottawa, Ontario

  @BrennenLisa @TELUS @TELUSsupport Seems to be. First time we have had these issues with @telus really suggest not travelling with a Telus phone #buyerbeware

• 
  Patrick Kay (@PatrickRKay) reported 41 minutes ago from Ottawa, Ontario

  @JimWatsonOttawa is @Rogers participating to provide cellular service in the tunnel, even tho Telus is

• 
  Paul McGuire (@mcguirp) reported 43 minutes ago from Ottawa, Ontario

  When told we will move to another company after our contract with @telus is over @TELUSsupport responded, this has nothing tobdovwith customer retention. I thought everything had to do with #CustomerService - there needs to be a better way!

• 
  Paul McGuire (@mcguirp) reported 49 minutes ago from Ottawa, Ontario

  Amazing statement today by @TELUS - if you keep your phone on airplane mode while overseas you will still incur roaming charges. Only way to prevent this, leave you SIM card in Canada. Terrible #CustomerService by @TELUSsupport

• 
  Paul McGuire (@mcguirp) reported 53 minutes ago from Ottawa, Ontario

  @JenniferNKing @TELUS @TELUSsupport That's what they said. Will never travel with a @telus phone again. Lesson learned. Terrible customer service.

• 
  Bram Abramson (@bramabramson) reported 57 minutes ago from Hull, Quebec

  @Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc

• 
  Stacey Simmons (@mssimmonssays) reported 58 minutes ago from Ottawa, Ontario

  @mcguirp @TELUS It doesn't matter, they are all awful😪

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mike Gibbs🏳️‍🌈🇺🇦 (@Mikeggibbs) reported 2 minutes ago

  Should we all switch over to Telus? Clearly Rogers and Bell have issues.

• 
  Muddy Waters 🇨🇦 🇺🇦 (@wpgjets4life) reported 3 minutes ago

  @deankoshelanyk @HavixbeckPaula Orange PIPE??? for fibreoptic cable?? What the hell? In Alberta, all telus lines are large wires. I've located underground lines, and Manitoba needs to get it's **** together.

• 
  himanshu chugh (@himanshu1395) reported 5 minutes ago

  @LGIndia Dear LG customer RNP220817090688 is given to TELUS GLOBAL SOLUTIONS . The engineer is saying compressor is damaged and will take some days to change. Within 2 months of buying LG fridge this happened. I will never recommend to buy LG. I want my money back or new fridge.

• 
  Robert Chavez (@MrChavez101) reported 7 minutes ago

  @its_shevi @TELUS Damn, give us a review later on and let us know how it is! I'm fixing to get myself one as well.

• 
  Dennis Koch (@DennisKoch10) reported 9 minutes ago

  @ShawInfo Telus anyone? Our bldg just got new @TELUS fibre installed and @ShawInfo is starting to take advantage of their customer base. News. We can still leave. Two days short of when they know I pay accordingly? Not acceptable. #YEG #YYC No personal customer service is not acceptable.

• 
  True North (@TrueNor13857996) reported 9 minutes ago

  @jamiljivani We are in process of moving our corporate account from Bell to Telus. Bell is terrible in so many ways. They lost my personal business about 15 years ago. They are too woke for me.

• 
  Melissa 🇨🇦 (@discoprincess) reported 10 minutes ago

  @David_Moscrop I just said **** it and reported Telus to BC consumer protection

• 
  TELUS Support (@TELUSsupport) reported 11 minutes ago

  @b_rosy22167184 HI there- We're very sorry about that. Our queues are experiencing a very high amount of calls during this time which is leading to network congestion. Our team is assisting clients as quickly as possible. Please call 1-866-558-2273 to reach a TELUS Mobility team member.

• 
  DIY_Maniac (@DIYMANIACJP) reported 11 minutes ago

  5 days without a tweet from @TELUS .... all that bad press over your greed got you guys down???

• 
  Sphagnum Moss (@moss_sphagnum) reported 13 minutes ago

  Called Telus to fix phone line. The call agent explained their covid protocol apologetically by saying. "ok, I just have to read this to you..." And then read out that their technicians will expect client to wear masks & distance etc...1/n