Telus outages and service status in Ottawa, Ontario

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Telus generated 0 outage signals in the last 24 hours around Ottawa, including 0 direct reports.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Baseline
May 23, 1:20 AM EDT	0	0
May 23, 1:40 AM EDT	0	0
May 23, 2:00 AM EDT	0	0
May 23, 2:20 AM EDT	0	0
May 23, 2:40 AM EDT	0	0
May 23, 3:00 AM EDT	0	0
May 23, 3:20 AM EDT	0	0
May 23, 3:40 AM EDT	0	0
May 23, 4:00 AM EDT	0	0
May 23, 4:20 AM EDT	0	0
May 23, 4:40 AM EDT	0	0
May 23, 5:00 AM EDT	0	0
May 23, 5:20 AM EDT	0	0
May 23, 5:40 AM EDT	0	0
May 23, 6:00 AM EDT	0	0
May 23, 6:20 AM EDT	0	0
May 23, 6:40 AM EDT	0	0
May 23, 7:00 AM EDT	0	0
May 23, 7:20 AM EDT	0	0
May 23, 7:40 AM EDT	0	0
May 23, 8:00 AM EDT	0	0
May 23, 8:20 AM EDT	0	0
May 23, 8:40 AM EDT	0	0
May 23, 9:00 AM EDT	0	0
May 23, 9:20 AM EDT	0	0
May 23, 9:40 AM EDT	0	0
May 23, 10:00 AM EDT	0	0
May 23, 10:20 AM EDT	0	0
May 23, 10:40 AM EDT	0	0
May 23, 11:00 AM EDT	0	0
May 23, 11:20 AM EDT	0	0
May 23, 11:40 AM EDT	0	0
May 23, 12:00 PM EDT	0	0
May 23, 12:20 PM EDT	0	0
May 23, 12:40 PM EDT	0	0
May 23, 1:00 PM EDT	0	0
May 23, 1:20 PM EDT	0	0
May 23, 1:40 PM EDT	0	0
May 23, 2:00 PM EDT	0	0
May 23, 2:20 PM EDT	0	0
May 23, 2:40 PM EDT	0	0
May 23, 3:00 PM EDT	0	0
May 23, 3:20 PM EDT	0	0
May 23, 3:40 PM EDT	0	0
May 23, 4:00 PM EDT	0	0
May 23, 4:20 PM EDT	0	0
May 23, 4:40 PM EDT	0	0
May 23, 5:00 PM EDT	0	0
May 23, 5:20 PM EDT	0	0
May 23, 5:40 PM EDT	0	0
May 23, 6:00 PM EDT	0	0
May 23, 6:20 PM EDT	0	0
May 23, 6:40 PM EDT	0	0
May 23, 7:00 PM EDT	0	0
May 23, 7:20 PM EDT	0	0
May 23, 7:40 PM EDT	0	0
May 23, 8:00 PM EDT	0	0
May 23, 8:20 PM EDT	0	0
May 23, 8:40 PM EDT	0	0
May 23, 9:00 PM EDT	0	0
May 23, 9:20 PM EDT	0	0
May 23, 9:40 PM EDT	0	0
May 23, 10:00 PM EDT	0	0
May 23, 10:20 PM EDT	0	0
May 23, 10:40 PM EDT	0	0
May 23, 11:00 PM EDT	0	0
May 23, 11:20 PM EDT	0	0
May 23, 11:40 PM EDT	0	0
May 24, 12:00 AM EDT	0	0
May 24, 12:20 AM EDT	0	0
May 24, 12:40 AM EDT	0	0
May 24, 1:00 AM EDT	0	0
May 24, 1:20 AM EDT	0	0

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Ottawa, Ontario

The most recent Telus outage reports came from the following cities: Ottawa.

City	Problem Type	Report Time
Ottawa	Total Blackout	2 months ago
Ottawa	Phone	2 months ago
Nepean	Phone	2 months ago
Ottawa	Internet	3 months ago
Ottawa	Internet	3 months ago
Greely	Phone	3 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

ambivalent_one (@ambivalent_one) reported 16 seconds ago from Ottawa, Ontario
Hi @koodo! I'm wondering what I can do about consistently low cell reception at home. I get poor audio on calls, dropped calls and often calls go right to voicemail. This isn't new, it been gradually getting worse over the last couple of years. It's also affecting the Telus cells
Chris Beeston (@Sunston72) reported 1 minute ago from Ottawa, Ontario
Bad guys score 2-1 for the @Ottawa67sHockey 2nd period. #NoQuit #AllConnected @TELUS
Dave D Garand (@DaveInBlackburn) reported 3 minutes ago from Ottawa, Ontario
My #Telus phone service is kaput, anyone else?
Paul McGuire (@mcguirp) reported 5 minutes ago from Ottawa, Ontario
@intudes @TELUS I think they use that to their advantage. Also doesnt excuse terrible customer service @TELUSsupport
Eric Goodwin (@auxonic) reported 6 minutes ago from Ottawa, Ontario
@human3500 @ALL_CAPS Lol... do we have an approach? Other than telus/bell looking for handouts to marginally improve poor service
Michael Suddard (@MichaelSuddard) reported 9 minutes ago from Ottawa, Ontario
@Ottawa_Biker @OC_Transpo Normally I don't have any issues in the tunnels until this past week and late week before. So strange. The St Laurent Mall Telus network usually picks me up no problem. Maybe I should try that one too. 🤔
Vivek Dehejia (@vdehejia) reported 11 minutes ago from Ottawa, Ontario
@TELUSsupport Thanks, nope I didn't transfer this and got it from Telus last fall. Worked fine till this glitch today. But just had a friend call me and it's working again now. So I assume it was perhaps network congestion or something else temporary. Anyway, all good now!
David McGuffin (@mcguffindavid) reported 15 minutes ago from Chelsea, Quebec
@perreaux I ultimately quit Bell mobility and went to Telus for a variety of reasons which could be summed up as “I really didn’t feel like they gave a crap if I was a customer or not.” So far Telus feels more attentive. Kind of like the difference between Air Canada and WestJet.
Paul Boyer (@PBoyer82) reported 21 minutes ago from Ottawa, Ontario
@TELUS fix your dang app please. I can’t pay my bill through the app because it won’t load. I either get wrong password or cannot connect to server. #help
𝕜ꪖ𝕥 ꪀꪖડડ (@kittkat9688) reported 22 minutes ago from Ottawa, Ontario
@TELUS your website sucks...being forced to change my plan online to avoid a surcharge yet the website won't let me...
Michael Suddard (@MichaelSuddard) reported 35 minutes ago from Ottawa, Ontario
@Ottawa_Biker @TELUS @OC_Transpo Perhaps mine is post morning rush hour issues.
Michael.L (@OCT_Fan) reported 36 minutes ago from Ottawa, Ontario
@HeneinThorn I’m pretty happy with Virgin 🇨🇦 @virginmobilecan Though I’m thinking of going back to Virgin as TELUS has the worst policy re paying ones bill .
ambivalent_one (@ambivalent_one) reported 37 minutes ago from Ottawa, Ontario
Hi @madebygoogle I love my Pixel 6 Pro but it's by far the phone with the worst signal strength I've had in my area. @koodo and @TELUS both have low signal normally but of the phone I've had this is the only one that has dropped calls and gone offline. I'm in the burbs.
Stefane Brunet (@StefaneBrunet) reported 39 minutes ago from Rideau Gardens, Ontario
Let's put big hurt this afternoon against are hated rival Peterborough Petes this afternoon. Today home opener for home town ottawa 67's and sent them packing back down highway 7 to Peterborough this afternoon . This team has no quit #AllConnected @TELUS
Paul McGuire (@mcguirp) reported 44 minutes ago from Ottawa, Ontario
@BrennenLisa @TELUS @TELUSsupport Seems to be. First time we have had these issues with @telus really suggest not travelling with a Telus phone #buyerbeware
Paul Atkinson 🇨🇦 (@Paulysworld) reported 45 minutes ago from Gatineau, Quebec
@mikesbloggity @jkenney @shandro It's their plan to privatize for $ healthcare. They only care about $ & the wealthy. They gut AB healthcare, fire 11k during a pandemic, refuse to shut down, go MIA, & will "suddenly" come up with a "private sector" (Telus health) solution... this is skulduggery they're Ghouls.
Stacey Simmons (@mssimmonssays) reported 48 minutes ago from Ottawa, Ontario
@mcguirp @TELUS It doesn't matter, they are all awful😪
Heather Badenoch 💉💉💉 (@HeatherBadenoch) reported 57 minutes ago from Ottawa, Ontario
@mrabson Any chance you’re on Telus or Koodo? Their free Call Control service blocks robocalls. I haven’t had one in more than a year.
Eric Goodwin (@auxonic) reported 58 minutes ago from Ottawa, Ontario
@ALL_CAPS @TELUS How about cut off all incumbents from new spectrum auctions until there’s fibre literally every damn place.
Christina (@CJAY932) reported 59 minutes ago from Ottawa, Ontario
@TELUSsupport I ordered Airpods on June 11th and was told they would take 3-5 business days to arrive. Still haven’t received any updates or shipping info. HELP! @TELUS

Telus Issues Reports

Latest outage, problems and issue reports in social media:

David Cee 🇨🇦💪🏼🇮🇹🇫🇮 (@CanucksIn4) reported 4 minutes ago
@jodyvance @TELUS Yup I have to do the reboot thing at least once per week sometimes twice. 5 yrs ago I switched from Rogers because I got sick of their ****. Now Telus is acting up. Starlink any good???
Zaptor999 ♻️ (@zaptor999) reported 7 minutes ago
@TELUS @TELUSsupport Please stop throttling Public mobile service to death. It's really unusable now. I can't even use Amazon app because you throttle the photos and videos in it.
bliss (블리스)⁷ ⟭⟬E ARE B⟬⟭CK 아리랑 ⊙⊝⊜ (@blissblar) reported 11 minutes ago
@BTSypher7 @TELUS You should be able to use wifi while in airplane mode. Airplane mode just prevents connecting to the cellular network.
Thundercat 🇨🇦🇷🇺 (@Thundercattttt0) reported 15 minutes ago
@TruthFringe @BlueJays If you tell Bell about the Telus offer, they'll drop your bill. Just claim you got a flyer lol. It's the same service, so I don't get why Bell is DOUBLE since they get subsidies from the govt for internet.
Alex Stevens (@AlexSte49374492) reported 20 minutes ago
@ReclaimTheNetHQ I'm not hearing much opposition from the major internet service providers like Bell, Rogers, Telus, Videotron, Cogeco, Eastlink in regard to bill c-22. So I guess they are all in?
Growl Bear (@blackbeartooth) reported 20 minutes ago
@indersinghp @bears_aware Indians are the problem. The economy is in distress BECAUSE of Indians. “Methods that may be unusual to Canadian culture.” Yeah, like scamming, lying, and bullying - all part of Indian culture. F @TELUS and f all you Indian scammers.
Preet Singh (@indersinghp) reported 21 minutes ago
@bears_aware I fail to understand how this is an immigrant’s fault. Bell Telus Roger’s are hiring them to do this, point is that economy is in distress,all the companies are trying adopt methods that may be unusual to the Canadian culture. So stop shooting the messenger, target the source.
Gab🇨🇦 (@GabLad92) reported 22 minutes ago
@MelissaLMRogers @TELUSsupport Telus is your issue lol go with Fizz or Public mobile
Boo Meester (@BooMeester) reported 22 minutes ago
@GordinKelowna @jodyvance @TELUS When programs don’t record or fast-forward to the end, these are not minor issues when dealing with Telus!
helen franklin (@chfranklin) reported 23 minutes ago
@jodyvance @TELUS Ours turned out to be issues with Telus cable and Samsung tv “not talking to each other”. Replaced cable box and all good