Telus

Telus Outage Report in Ottawa, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Ottawa, Ontario 07/31/2025 03:10

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (28%)

    Phone (28%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Ottawa, Ontario

The most recent Telus outage reports came from the following cities: Gatineau, Nepean, Ottawa, Orléans and Kanata.

Loading map, please wait...
City Problem Type Report Time
CanadaGatineau Phone
CanadaNepean Phone
CanadaOttawa Phone
CanadaOttawa Phone
CanadaOttawa Phone
CanadaOttawa Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

  • ambivalent_one ambivalent_one (@ambivalent_one) reported from Ottawa, Ontario

    Hi @koodo! I'm wondering what I can do about consistently low cell reception at home. I get poor audio on calls, dropped calls and often calls go right to voicemail. This isn't new, it been gradually getting worse over the last couple of years. It's also affecting the Telus cells

  • ealculumbre EA (@ealculumbre) reported from Ottawa, Ontario

    @TELUSsupport I can confirm this is happening in #Ottawa area codes starting with K1Y. Please bring this up to management - Telus tech support has already acknowledged the issue and now we’d like to see it resolved. Keep us posted with steps your taking to resolve it.

  • ealculumbre EA (@ealculumbre) reported from Ottawa, Ontario

    As long as I’m on LTE my #Ottawa reception is at 1 bar and reception extremely choppy. When changed to 3G service goes up to 2/3 bars & audio conversations became possible. - We shouldn’t have to choose between the two @TELUS @TELUSsupport

  • ambivalent_one ambivalent_one (@ambivalent_one) reported from Ottawa, Ontario

    Hi @madebygoogle I love my Pixel 6 Pro but it's by far the phone with the worst signal strength I've had in my area. @koodo and @TELUS both have low signal normally but of the phone I've had this is the only one that has dropped calls and gone offline. I'm in the burbs.

  • HeatherBadenoch Heather Badenoch 💉💉💉 (@HeatherBadenoch) reported from Ottawa, Ontario

    @mrabson Any chance you’re on Telus or Koodo? Their free Call Control service blocks robocalls. I haven’t had one in more than a year.

  • kittkat9688 𝕜ꪖ𝕥 ꪀꪖડડ (@kittkat9688) reported from Ottawa, Ontario

    @TELUS your website sucks...being forced to change my plan online to avoid a surcharge yet the website won't let me...

  • wtoneill Will O'Neill (@wtoneill) reported from Ottawa, Ontario

    @TELUS should market a home security service that blocks the daily ads I receive from Telus for their home security service.

  • auxonic Eric Goodwin (@auxonic) reported from Ottawa, Ontario

    @human3500 @ALL_CAPS Lol... do we have an approach? Other than telus/bell looking for handouts to marginally improve poor service

  • mcguffindavid David McGuffin (@mcguffindavid) reported from Chelsea, Québec

    @perreaux I ultimately quit Bell mobility and went to Telus for a variety of reasons which could be summed up as “I really didn’t feel like they gave a crap if I was a customer or not.” So far Telus feels more attentive. Kind of like the difference between Air Canada and WestJet.

  • auxonic Eric Goodwin (@auxonic) reported from Ottawa, Ontario

    @TELUS I support government owned and operated infrastructure because the big telcos like you refuse to invest in it. You’re looking for a handout and to that I say “shove off”

  • DaveInBlackburn Dave D Garand (@DaveInBlackburn) reported from Ottawa, Ontario

    My #Telus phone service is kaput, anyone else?

  • auxonic Eric Goodwin (@auxonic) reported from Ottawa, Ontario

    @ALL_CAPS @TELUS How about cut off all incumbents from new spectrum auctions until there’s fibre literally every damn place.

  • Paulysworld Paul Atkinson 🇨🇦 (@Paulysworld) reported from Gatineau, Québec

    @mikesbloggity @jkenney @shandro It's their plan to privatize for $ healthcare. They only care about $ & the wealthy. They gut AB healthcare, fire 11k during a pandemic, refuse to shut down, go MIA, & will "suddenly" come up with a "private sector" (Telus health) solution... this is skulduggery they're Ghouls.

  • PBoyer82 Paul Boyer (@PBoyer82) reported from Ottawa, Ontario

    @TELUS fix your dang app please. I can’t pay my bill through the app because it won’t load. I either get wrong password or cannot connect to server. #help

  • CJAY932 Christina (@CJAY932) reported from Ottawa, Ontario

    @TELUSsupport I ordered Airpods on June 11th and was told they would take 3-5 business days to arrive. Still haven’t received any updates or shipping info. HELP! @TELUS

  • vdehejia Vivek Dehejia (@vdehejia) reported from Ottawa, Ontario

    @TELUSsupport Thanks, nope I didn't transfer this and got it from Telus last fall. Worked fine till this glitch today. But just had a friend call me and it's working again now. So I assume it was perhaps network congestion or something else temporary. Anyway, all good now!

  • antpepe antpepe (@antpepe) reported from Ottawa, Ontario

    @tleehumphrey @TELUS It will be good, the working from anywhere needs more bandwidth. This will help people increasing their cellphone speeds. Businesses need to recover.

  • OCT_Fan Michael.L (@OCT_Fan) reported from Ottawa, Ontario

    @HeneinThorn I’m pretty happy with Virgin 🇨🇦 @virginmobilecan Though I’m thinking of going back to Virgin as TELUS has the worst policy re paying ones bill .

  • stillwellgray simon (@stillwellgray) reported from Ottawa, Ontario

    @TELUS Wrong geo location for this ad, no one in Ontario gives a shit

  • bramabramson Bram Abramson (@bramabramson) reported from Hull, Québec

    @Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Ciel2114 Ciel21 (@Ciel2114) reported

    @MobileSyrup The issue with having all services together is if ISP is down, home phone is offline. Will Cogeco mobile phone service truly be separate on Telus' infrastructure or on Cogeco infrastructure? Try finding a payphone nowadays when hydro is off and one wants to contact utility.

  • LallyAd LallyA (@LallyAd) reported

    @jkrider_ @TELUSsupport Don’t join Telus join @Bell there support never puts u on hold or lie bell has treated me like a loyal customer 40$ Canada us 200gb

  • sandeep_iiml Sandeep Singh (@sandeep_iiml) reported

    @TELUSsupport The person manning your store at CenterPoint mall, Toronto at 7 PM , July 23 was clueless about your apple standalone watch plan. He was rude and unhelpful. Even asked me to close my account with Telus and not to come back to Telus ever. When I asked his name..

  • JasonGagne24235 JayDawgTDot (@JasonGagne24235) reported

    @TELUSsupport If you had a call center in Canada, it wouldn't be an issue. Instead, you're leading with profits over service and the customer pays at the end. Telus used to be different, customer focused ... Now, you're no different then @Bell and @Rogers . Shame!

  • faxon99 Chris Faxon (@faxon99) reported

    @Rogers after 20mins of navigating their maze of options they return "We are too busy to answer your call, try again another time, goodbye" #awful #disgraceful #shaw. Do yourself a favor a go to @TELUS or @Bell

  • DavidKe1ly David🇨🇦 (@DavidKe1ly) reported

    If you get a call from @TELUS, @Bell, @Rogers or any phone company offering “40% off” and asking you to verify your name — don’t do it. It’s likely a scam, & they may record your answer to impersonate you later. Tell them you’ll call back using the official support number instead

  • Ali96019865 Ali (@Ali96019865) reported

    @rogers @telus @bell how on earth is there no signal and so many dead spots in cellular coverage in Huntington Hills and Beddington? This doesn’t even happen in third world countries.

  • TheSorryGirl1 TheSorryGirl (@TheSorryGirl1) reported

    @TELUS @TELUSsupport @Bell Listen you guys, the service in Newfoundland for cell phones is absolutely atrocious. I’m paying 254$ a month for 3 phones and where I live if I don’t have internet I don’t have service. Figure this out or I’m not paying my bill anymore.

  • JohnArgus5 John Argus🇨🇦🇬🇧🇮🇱🇺🇦 (@JohnArgus5) reported

    Bell fired most of its staff years ago. So did Rogers. And probably Telus for all I know. They now subcontract service calls as well as customer service to the lowest bidder, who then hires the cheapest possible employees, usually immigrants or foreign workers. I've had Rogers for 10 years and had a number of service calls over that period and I don't think a single one spoke unaccented English.

  • RealAnwarAbdi Anwar Abdi (@RealAnwarAbdi) reported

    @TELUS has the worst customer service. If I had known, I never would have left @Bell. Instead of helping me, your agent Ana spent the time arguing. Disappointed.