Telus Outage Report in Ottawa, Ontario

No problems detected

If you are having issues, please submit a report below.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Ottawa, Ontario 05/31/2023 11:55

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • Internet 56.15% Internet
  • Phone 15.36% Phone
  • Wi-fi 13.02% Wi-fi
  • TV 5.91% TV
  • Total Blackout 5.66% Total Blackout
  • E-mail 3.89% E-mail

Live Outage Map Near Ottawa, Ontario

The most recent Telus outage reports came from the following cities: Ottawa, Gatineau, Nepean and Stittsville.

Loading map, please wait...
CanadaOttawa Internet
CanadaOttawa Phone
CanadaGatineau Internet
CanadaOttawa Phone
CanadaOttawa Phone
CanadaNepean Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:
  • DaveInBlackburn Dave D Garand (@DaveInBlackburn) reported from Ottawa, Ontario

    My #Telus phone service is kaput, anyone else?

  • antpepe antpepe (@antpepe) reported from Ottawa, Ontario

    @tleehumphrey @TELUS It will be good, the working from anywhere needs more bandwidth. This will help people increasing their cellphone speeds. Businesses need to recover.

  • CJAY932 Christina (@CJAY932) reported from Ottawa, Ontario

    @TELUSsupport I ordered Airpods on June 11th and was told they would take 3-5 business days to arrive. Still haven’t received any updates or shipping info. HELP! @TELUS

  • mcguirp Paul McGuire (@mcguirp) reported from Ottawa, Ontario

    @BrennenLisa @TELUS @TELUSsupport Seems to be. First time we have had these issues with @telus really suggest not travelling with a Telus phone #buyerbeware

  • Paulysworld Paul Atkinson 🇨🇦 (@Paulysworld) reported from Gatineau, Québec

    @mikesbloggity @jkenney @shandro It's their plan to privatize for $ healthcare. They only care about $ & the wealthy. They gut AB healthcare, fire 11k during a pandemic, refuse to shut down, go MIA, & will "suddenly" come up with a "private sector" (Telus health) solution... this is skulduggery they're Ghouls.

  • mcguirp Paul McGuire (@mcguirp) reported from Ottawa, Ontario

    When told we will move to another company after our contract with @telus is over @TELUSsupport responded, this has nothing tobdovwith customer retention. I thought everything had to do with #CustomerService - there needs to be a better way!

  • mcguirp Paul McGuire (@mcguirp) reported from Ottawa, Ontario

    Amazing statement today by @TELUS - if you keep your phone on airplane mode while overseas you will still incur roaming charges. Only way to prevent this, leave you SIM card in Canada. Terrible #CustomerService by @TELUSsupport

  • PBoyer82 Paul Boyer (@PBoyer82) reported from Ottawa, Ontario

    @TELUS fix your dang app please. I can’t pay my bill through the app because it won’t load. I either get wrong password or cannot connect to server. #help

  • bramabramson Bram Abramson (@bramabramson) reported from Hull, Québec

    @Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc

  • OCT_Fan Michael.L (@OCT_Fan) reported from Ottawa, Ontario

    @HeneinThorn I’m pretty happy with Virgin 🇨🇦 @virginmobilecan Though I’m thinking of going back to Virgin as TELUS has the worst policy re paying ones bill .

  • PatrickRKay Patrick Kay (@PatrickRKay) reported from Ottawa, Ontario

    @JimWatsonOttawa is @Rogers participating to provide cellular service in the tunnel, even tho Telus is

  • StefaneBrunet Stefane Brunet (@StefaneBrunet) reported from Rideau Gardens, Ontario

    Let's put big hurt this afternoon against are hated rival Peterborough Petes this afternoon. Today home opener for home town ottawa 67's and sent them packing back down highway 7 to Peterborough this afternoon . This team has no quit #AllConnected @TELUS

  • stillwellgray simon (@stillwellgray) reported from Ottawa, Ontario

    @TELUS Wrong geo location for this ad, no one in Ontario gives a shit

  • mcguirp Paul McGuire (@mcguirp) reported from Ottawa, Ontario

    @JenniferNKing @TELUS @TELUSsupport That's what they said. Will never travel with a @telus phone again. Lesson learned. Terrible customer service.

  • MichaelSuddard Michael Suddard (@MichaelSuddard) reported from Ottawa, Ontario

    @Ottawa_Biker @TELUS @OC_Transpo Perhaps mine is post morning rush hour issues.

  • auxonic Eric Goodwin (@auxonic) reported from Ottawa, Ontario

    @ALL_CAPS @TELUS How about cut off all incumbents from new spectrum auctions until there’s fibre literally every damn place.

  • mcguirp Paul McGuire (@mcguirp) reported from Ottawa, Ontario

    @intudes @TELUS I think they use that to their advantage. Also doesnt excuse terrible customer service @TELUSsupport

  • MichaelSuddard Michael Suddard (@MichaelSuddard) reported from Ottawa, Ontario

    @Ottawa_Biker @OC_Transpo Normally I don't have any issues in the tunnels until this past week and late week before. So strange. The St Laurent Mall Telus network usually picks me up no problem. Maybe I should try that one too. 🤔

  • mssimmonssays Stacey Simmons (@mssimmonssays) reported from Ottawa, Ontario

    @mcguirp @TELUS It doesn't matter, they are all awful😪

  • vdehejia Vivek Dehejia (@vdehejia) reported from Ottawa, Ontario

    @TELUSsupport Thanks, nope I didn't transfer this and got it from Telus last fall. Worked fine till this glitch today. But just had a friend call me and it's working again now. So I assume it was perhaps network congestion or something else temporary. Anyway, all good now!

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • psedach psedach (@psedach) reported

    @TELUSsupport your automated calling system is broken. It repeats menu items when I haven't said a single word. I answered the call back immediately and the Telus bot told me I'll get you another time and hung up on me. Absolutely impossible to reach a real person.

  • _hazellla hazel (@_hazellla) reported

    Is Instagram working for y’all or is it just my phone? Or is it Telus’ network? Or did a satellite wire get cut… lmk

  • whodini76 Lisa Herbert 🦋🦋🦋 (@whodini76) reported

    @LandryLes @TELUS My cameras do this but I never had a tech laugh at me they send someone out because I am disabled and can't and won't touch their equipment. Did you get it resolved or do you need some assistance?

  • kellyIsSomeOne Kelly Is No One (@kellyIsSomeOne) reported

    @LandryLes @TELUS Nope, sorry...that's a huge problem. I've been laughed at before like that and got into a huge verbal altercation with the jerk. I'm sorry that happened Les, that's so rude & condescending.

  • zephryus47 Carol (@zephryus47) reported

    @TELUSsupport Hi, i have an appointment for Fri 26th re phone and tv modem. However since i hung up with Telus tech support my phone is now dead. Can anyone tell me what is happening or do i have to wait to friday for help?

  • FeiHe84810336 Fei He (@FeiHe84810336) reported

    @TELUSsupport Hi, I may have to bother you again. I have contacted Telus support hotline to create a new repair request of the pole 2 months ago. But there is no any feedback till now. Could you help to look into this? Thank you!

  • IanBMorris Scott (@IanBMorris) reported

    @smphoto @MobileSyrup The big bait and switch scheme, get everyone used to digital payments - that enable more commerce than ever - then charge the customer for doing business. @TELUS, this is a despicable practice, especially considering we have some of the highest telecom rates in the world. Arrêt!

  • SmoggyRandall amiable sower (@SmoggyRandall) reported

    Kinda BS that Koodo uses Telus’ network and I barely get service on the line in the plant but I just switched to Telus proper (corporate plan) and now I have 5G 🧐

  • AskingQ07408860 Asking Questions (@AskingQ07408860) reported

    @ToddTUCanada we have rights to our credkt scores, you worthless p.o.s. especially when we arepaying for access to them. I am not paying more. I am not paying you $20 a mo th directly. Telus sold me the service. You are rippingme off. Not telus.

  • 13rownl3ear 13rown13ear (@13rownl3ear) reported

    telus every month while im a customer: **** your phone and **** you, here's a 400 eat **** fee if you want insurance to cover your repair telus when i threaten to leave for bell: we'll suck yo ****