Telus Outage Report in Ottawa, Ontario
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Ottawa, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (50%)
-
Phone (26%)
-
Wi-fi (9%)
-
TV (7%)
-
Total Blackout (5%)
-
E-mail (4%)
Live Outage Map Near Ottawa, Ontario
The most recent Telus outage reports came from the following cities: Ottawa and Gatineau.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Internet | |
| Ottawa |
Total Blackout | |
| Gatineau |
Wi-fi | |
| Gatineau |
Phone | |
| Ottawa |
Internet | |
| Ottawa |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Ottawa, Ontario
Latest outage, problems and issue reports in Ottawa and nearby locations:
-
Will O'Neill
(@wtoneill) reported
from
Ottawa, Ontario
@TELUS should market a home security service that blocks the daily ads I receive from Telus for their home security service.
-
Patrick Kay
(@PatrickRKay) reported
from
Ottawa, Ontario
@JimWatsonOttawa is @Rogers participating to provide cellular service in the tunnel, even tho Telus is
-
Eric Goodwin
(@auxonic) reported
from
Ottawa, Ontario
@human3500 @ALL_CAPS Lol... do we have an approach? Other than telus/bell looking for handouts to marginally improve poor service
-
Michael Suddard
(@MichaelSuddard) reported
from
Ottawa, Ontario
@Ottawa_Biker @OC_Transpo Normally I don't have any issues in the tunnels until this past week and late week before. So strange. The St Laurent Mall Telus network usually picks me up no problem. Maybe I should try that one too. 🤔
-
Eric Goodwin
(@auxonic) reported
from
Ottawa, Ontario
@ALL_CAPS @TELUS How about cut off all incumbents from new spectrum auctions until there’s fibre literally every damn place.
-
Michael Suddard
(@MichaelSuddard) reported
from
Ottawa, Ontario
@Ottawa_Biker @TELUS @OC_Transpo Perhaps mine is post morning rush hour issues.
-
Christina
(@CJAY932) reported
from
Ottawa, Ontario
@TELUSsupport I ordered Airpods on June 11th and was told they would take 3-5 business days to arrive. Still haven’t received any updates or shipping info. HELP! @TELUS
-
Dave D Garand
(@DaveInBlackburn) reported
from
Ottawa, Ontario
My #Telus phone service is kaput, anyone else?
-
Paul McGuire
(@mcguirp) reported
from
Ottawa, Ontario
@JenniferNKing @TELUS @TELUSsupport That's what they said. Will never travel with a @telus phone again. Lesson learned. Terrible customer service.
-
Paul Boyer
(@PBoyer82) reported
from
Ottawa, Ontario
@TELUS fix your dang app please. I can’t pay my bill through the app because it won’t load. I either get wrong password or cannot connect to server. #help
-
Paul McGuire
(@mcguirp) reported
from
Ottawa, Ontario
@BrennenLisa @TELUS @TELUSsupport Seems to be. First time we have had these issues with @telus really suggest not travelling with a Telus phone #buyerbeware
-
simon
(@stillwellgray) reported
from
Ottawa, Ontario
@TELUS Wrong geo location for this ad, no one in Ontario gives a shit
-
Michael.L
(@OCT_Fan) reported
from
Ottawa, Ontario
@HeneinThorn I’m pretty happy with Virgin 🇨🇦 @virginmobilecan Though I’m thinking of going back to Virgin as TELUS has the worst policy re paying ones bill .
-
Stefane Brunet
(@StefaneBrunet) reported
from
Rideau Gardens, Ontario
Let's put big hurt this afternoon against are hated rival Peterborough Petes this afternoon. Today home opener for home town ottawa 67's and sent them packing back down highway 7 to Peterborough this afternoon . This team has no quit #AllConnected @TELUS
-
Eric Goodwin
(@auxonic) reported
from
Ottawa, Ontario
@TELUS I support government owned and operated infrastructure because the big telcos like you refuse to invest in it. You’re looking for a handout and to that I say “shove off”
-
antpepe
(@antpepe) reported
from
Ottawa, Ontario
@tleehumphrey @TELUS It will be good, the working from anywhere needs more bandwidth. This will help people increasing their cellphone speeds. Businesses need to recover.
-
Bram Abramson
(@bramabramson) reported
from
Hull, Québec
@Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc
-
David McGuffin
(@mcguffindavid) reported
from
Chelsea, Québec
@perreaux I ultimately quit Bell mobility and went to Telus for a variety of reasons which could be summed up as “I really didn’t feel like they gave a crap if I was a customer or not.” So far Telus feels more attentive. Kind of like the difference between Air Canada and WestJet.
-
Paul Atkinson 🇨🇦
(@Paulysworld) reported
from
Gatineau, Québec
@mikesbloggity @jkenney @shandro It's their plan to privatize for $ healthcare. They only care about $ & the wealthy. They gut AB healthcare, fire 11k during a pandemic, refuse to shut down, go MIA, & will "suddenly" come up with a "private sector" (Telus health) solution... this is skulduggery they're Ghouls.
-
Vivek Dehejia
(@vdehejia) reported
from
Ottawa, Ontario
@TELUSsupport Thanks, nope I didn't transfer this and got it from Telus last fall. Worked fine till this glitch today. But just had a friend call me and it's working again now. So I assume it was perhaps network congestion or something else temporary. Anyway, all good now!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Ontario RECE
(@Camlin65) reported
@Telus thanks for providing some of the worst coverage ever. Your coverage map is inaccurate when it comes to the Bruce Peninsula. Had I known that I would get zero coverage I would have cancelled my contract in April. Now I’m stuck. Thanks for absolutely nothing.
-
Hisham Marrow
(@marrow_hisham) reported
@TELUSsupport waited all weekend as promised by TELUS staff to call me, but as predicted no calls, that goes to show you how much they care about you, but yet they want your money, and no service no loyalty I can send you all the chat that I saved to prove their broken promises
-
Peter Vogt
(@PeterVogt10) reported
@CTVNewsRob @timescolonist As a reporter, why didn't you confirm/follow up on this ad before tweeting? Did you call Telus? Did you phone and talk to the person placing the ad? There are some issues with health care in BC but given you are a reporter I find your tweet bordering on the irresponsible.
-
x-Waqas Khan
(@waqaskhan18) reported
@kirst_alyssa Telus is awful..cellular, TV and internet...customer service awful..everything about them sucks
-
Arif Hussein
(@Sparty_117) reported
@TELUS who do I gotta talk to about getting Fibre installed in my area? @Maven help a brother out?
-
ScalderM
(@ScalderM) reported
Shaw is the worst internet provider of ALL TIME. DO NOT USE SHAW. My family and I switched from Telus to Shaw. I don't remember why, but I think it was because of TV. Before we got Shaw, we had absolutely 0 problems with our WI-FI. (continued in replies)
-
Oliver Clennan
(@OliverClennan) reported
TESTING MESSAGE FOR PYTHON BOT - Hello @TELUS, I have recently been having some issues with my internet speeds. My contract promises 75 Mbps down / 75 Mbps up, however I am only getting 52 Mbps down / 93 Mbps up currently (in Olds, AB). Can you fix this?
-
Brian Dunn
(@brianddunn) reported
from
Mississauga, Ontario
@ThePeterKelly Jieun’s on Koodo (Telus) no issues so far. Pretty reasonable plans. My mom’s on Freedom, I have heard they’re reception isn’t the best, but she hasn’t had any problems out in Burlington
-
Ronnie
(@Ronnie8675) reported
@ParodyCab08 @MC30609856 went thru this with 87 year old father. GP quit during covid, no walk in clinic avail, Telus Heath booked, he spent a whole day in emergency to get his RX's renewed. This is not healthcare and it's terrifying.
-
Shannah
(@ShansATweeter) reported
@TELUS having issues for the last 40 or so minutes. Your outage map doesn’t show my area. Waited to chat with an agent for 20 minutes virtually only to have you close at 8:00pm. How can I find out about an outage in my area or report one now?