1. Home
  2. โฏ
  3. Companies
  4. โฏ
  5. Telus
  6. โฏ
  7. Ottawa
Telus

Telus outages and service status in Ottawa, Ontario

No problems detected

If you are having issues, please submit a report below.

Full Outage Map
  • Telus generated 0 outage signals in the last 24 hours around Ottawa, including 0 direct reports.
  • The most common problems reported in this area mention Phone.
  • 100% Phone (100%)

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Ottawa, Ontario

The most recent Telus outage reports came from the following cities: Ottawa.

CityProblem TypeReport Time
Ottawa Phone 12 days ago
Ottawa Total Blackout 2 months ago
Ottawa Phone 2 months ago
Nepean Phone 3 months ago
Ottawa Internet 3 months ago
Ottawa Internet 3 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

  • Paulysworld
    Paul Atkinson ๐Ÿ‡จ๐Ÿ‡ฆ (@Paulysworld) reported from Gatineau, Quebec

    @mikesbloggity @jkenney @shandro It's their plan to privatize for $ healthcare. They only care about $ & the wealthy. They gut AB healthcare, fire 11k during a pandemic, refuse to shut down, go MIA, & will "suddenly" come up with a "private sector" (Telus health) solution... this is skulduggery they're Ghouls.

  • auxonic
    Eric Goodwin (@auxonic) reported from Ottawa, Ontario

    @human3500 @ALL_CAPS Lol... do we have an approach? Other than telus/bell looking for handouts to marginally improve poor service

  • mssimmonssays
    Stacey Simmons (@mssimmonssays) reported from Ottawa, Ontario

    @mcguirp @TELUS It doesn't matter, they are all awful๐Ÿ˜ช

  • bramabramson
    Bram Abramson (@bramabramson) reported from Hull, Quebec

    @Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc

  • antpepe
    antpepe (@antpepe) reported from Ottawa, Ontario

    @tleehumphrey @TELUS It will be good, the working from anywhere needs more bandwidth. This will help people increasing their cellphone speeds. Businesses need to recover.

  • mcguffindavid
    David McGuffin (@mcguffindavid) reported from Chelsea, Quebec

    @perreaux I ultimately quit Bell mobility and went to Telus for a variety of reasons which could be summed up as โ€œI really didnโ€™t feel like they gave a crap if I was a customer or not.โ€ So far Telus feels more attentive. Kind of like the difference between Air Canada and WestJet.

  • vdehejia
    Vivek Dehejia (@vdehejia) reported from Ottawa, Ontario

    @TELUSsupport Thanks, nope I didn't transfer this and got it from Telus last fall. Worked fine till this glitch today. But just had a friend call me and it's working again now. So I assume it was perhaps network congestion or something else temporary. Anyway, all good now!

  • OCT_Fan
    Michael.L (@OCT_Fan) reported from Ottawa, Ontario

    @HeneinThorn Iโ€™m pretty happy with Virgin ๐Ÿ‡จ๐Ÿ‡ฆ @virginmobilecan Though Iโ€™m thinking of going back to Virgin as TELUS has the worst policy re paying ones bill .

  • mcguirp
    Paul McGuire (@mcguirp) reported from Ottawa, Ontario

    @intudes @TELUS I think they use that to their advantage. Also doesnt excuse terrible customer service @TELUSsupport

  • StefaneBrunet
    Stefane Brunet (@StefaneBrunet) reported from Rideau Gardens, Ontario

    Let's put big hurt this afternoon against are hated rival Peterborough Petes this afternoon. Today home opener for home town ottawa 67's and sent them packing back down highway 7 to Peterborough this afternoon . This team has no quit #AllConnected @TELUS

  • MichaelSuddard
    Michael Suddard (@MichaelSuddard) reported from Ottawa, Ontario

    @Ottawa_Biker @OC_Transpo Normally I don't have any issues in the tunnels until this past week and late week before. So strange. The St Laurent Mall Telus network usually picks me up no problem. Maybe I should try that one too. ๐Ÿค”

  • kittkat9688
    ๐•œ๊ช–๐•ฅ ๊ช€๊ช–เชกเชก (@kittkat9688) reported from Ottawa, Ontario

    @TELUS your website sucks...being forced to change my plan online to avoid a surcharge yet the website won't let me...

  • AmmarGlen
    A.G.LEN (@AmmarGlen) reported from Ottawa, Ontario

    Hello @Rogers i had the worst experience with you in the past couple of days and i am done with you #Ottawa #Canada #bell #telus #fido everybody stay away from rogers and you will be charged extra and you wouldnโ€™t even know unless you look for it

  • Sunston72
    Chris Beeston (@Sunston72) reported from Ottawa, Ontario

    Bad guys score 2-1 for the @Ottawa67sHockey 2nd period. #NoQuit #AllConnected @TELUS

  • auxonic
    Eric Goodwin (@auxonic) reported from Ottawa, Ontario

    @ALL_CAPS @TELUS How about cut off all incumbents from new spectrum auctions until thereโ€™s fibre literally every damn place.

  • ambivalent_one
    ambivalent_one (@ambivalent_one) reported from Ottawa, Ontario

    Hi @madebygoogle I love my Pixel 6 Pro but it's by far the phone with the worst signal strength I've had in my area. @koodo and @TELUS both have low signal normally but of the phone I've had this is the only one that has dropped calls and gone offline. I'm in the burbs.

  • ealculumbre
    EA (@ealculumbre) reported from Ottawa, Ontario

    As long as Iโ€™m on LTE my #Ottawa reception is at 1 bar and reception extremely choppy. When changed to 3G service goes up to 2/3 bars & audio conversations became possible. - We shouldnโ€™t have to choose between the two @TELUS @TELUSsupport

  • MichaelSuddard
    Michael Suddard (@MichaelSuddard) reported from Ottawa, Ontario

    @Ottawa_Biker @TELUS @OC_Transpo Perhaps mine is post morning rush hour issues.

  • stillwellgray
    simon (@stillwellgray) reported from Ottawa, Ontario

    @TELUS Wrong geo location for this ad, no one in Ontario gives a shit

  • mcguirp
    Paul McGuire (@mcguirp) reported from Ottawa, Ontario

    @BrennenLisa @TELUS @TELUSsupport Seems to be. First time we have had these issues with @telus really suggest not travelling with a Telus phone #buyerbeware

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • TELUSsupport
    TELUS Support (@TELUSsupport) reported

    @PaperHatchet Got it, can you try the steps below to cancel your game pass? Log into My TELUS (via web browser or the app) Navigate to the Subscriptions tab Find Xbox Game Pass Ultimate and click Manage Select Cancel Subscription at the bottom and confirm

  • La_PsyChiq
    Jessica โš• (@La_PsyChiq) reported

    @nestapendragon @Rogers Don't look at me...I get ๐˜ฎ๐˜บ terrible customer service from @TELUS

  • WagsDickie74380
    Albertas Maximus (@WagsDickie74380) reported

    @MelissaLMRogers @TELUSsupport Telus is garbage virgin get 128GB for $55

  • yegventures
    Lincoln Ho | Yegventures | ไฝ•ไปคๆ’ ๐Ÿ‡ป๐Ÿ‡ฆ๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿ‡ญ๐Ÿ‡ฐ (@yegventures) reported

    @Social_Moi @TELUSsupport If you have home issues, call 310-MYTV. For mobility issues, dial 611 from a TELUS cell phone. If you want a guaranteed Canadian agent, use the French options as you'll get an agent in Montreal (home service agents work there too).

  • markquarless
    Mark (@markquarless) reported

    All I think of lately about Canada is negative because there isn't much positive news coming down the pipe. I'm thinking of moving us and am seriously looking into it. But I want to share something really positive tonight. Telus began here as a phone / Internet company in '98 and I used to hate them because of the many hours I spent on the phone with CSR about our internet speeds. But then they began a health program. I use Telus Health whenever I can because I still have no family doctor here in Canada - it's been 30 years. If I get one it's probably going to be through Telus Health and the work they have done. If I can go to them, I go to them instead of spending an entire day waiting in triage at any hospital or clinic. They've got it right (this is not a paid promotion, it's from the heart).

  • Social_Moi
    Social Moi ๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿณ๏ธโ€๐ŸŒˆ๐Ÿณ๏ธโ€โšง๏ธ๐Ÿปโ€โ„๏ธ๐Ÿ”๐Ÿคฃ (@Social_Moi) reported

    @jnbella @TELUS Yes, it's exhausting! Everytime my deal ends, I have to call and say I want to cancel, go through a long rigmarole with the agent until they offer me something decent.

  • BrianWa51721128
    Bubba Love's Bubbles (@BrianWa51721128) reported

    @Blackbird3311 @TELUSsupport @TELUS Optic Service is pathetic. We're switching providers

  • sphericalshield
    ๐Ÿ›ก๏ธ SPHERICAL SHIELD (@sphericalshield) reported

    Rogers could never get married because who would show up for the reception? Nobody. Exactly. That is why I am with @TELUS

  • fixingmoneybtc
    TimeEnergy Traveller (@fixingmoneybtc) reported

    @MelissaLMRogers @TELUSsupport You're paying for an expensive phone. I pay about $35 before discounts for an unlimited plan with Public mobile. It uses the name Telus network. Feel free to use my referral bonus. 7W08EK My specific plan isn't available now but anything more than about $35 and you're overpaying

  • sharondaniel91
    Sharon Daniel ยฉ๏ธ๐ŸŽญ (@sharondaniel91) reported

    Ok so this is what we have to deal with here . The big 3 -Ts we have. Thanks to our CRTC. We are F*cked why because where are you going to go . Each of those companies nowโ€™s this . The Canadian customer canโ€™t go any where really . As donโ€™t now who own who anymore . The beautiful monopoly we have is crazy. They donโ€™t late anyone in. BCE Inc. โ”œโ”€ Bell Canada โ”œโ”€ Bell Mobility โ”œโ”€ Virgin Plus โ”œโ”€ Lucky Mobile โ”œโ”€ Northwestel โ”œโ”€ Bell Media โ”‚ โ”œโ”€ CTV โ”‚ โ”œโ”€ CTV News โ”‚ โ”œโ”€ BNN Bloomberg โ”‚ โ”œโ”€ CP24 โ”‚ โ””โ”€ Noovo โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”- Rogers Communications โ”œโ”€ Rogers Wireless โ”œโ”€ Rogers Internet โ”œโ”€ Rogers TV โ”œโ”€ Fido โ”œโ”€ Chatr โ”œโ”€ Shaw โ”œโ”€ Sportsnet โ”œโ”€ Citytv โ””โ”€ 37.5% of Maple Leaf Sports & Entertainment โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”- TELUS Corporation โ”œโ”€ TELUS โ”œโ”€ Koodo โ”œโ”€ Public Mobile โ”œโ”€ TELUS Health โ””โ”€ TELUS Agriculture โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”- Quebecor โ””โ”€ Videotron โ”œโ”€ Freedom Mobile โ”œโ”€ Fizz โ””โ”€ Videotron Internet/TV So donโ€™t be fooled by the. New. CRTC .Saya start June 12 if I am not mistaken @grok please check it. The those monopolies companies canโ€™t charge you for? Activation. Searching ore cancelation. Again we late grok fact check all