Telus

Telus Outage Report in Kingston, Ontario

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Kingston, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kingston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Kingston, Ontario 12/18/2025 12:55

December 18: Problems at Telus

Telus is having issues since 11:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Kingston, Ontario

Latest outage, problems and issue reports in Kingston and nearby locations:

  • DevinStewartYGK Devin Stewart (@DevinStewartYGK) reported from Kingston, Ontario

    I'm so glad @TELUS doesn't change for basic customer service. I'd hate to be a senior or not technically savvy and be with @Fidomobile $10.00 for "Account handling fee" if you want to call and make changes to your account. I guess #CSR are too expensive.

  • ErininYGK Erin (@ErininYGK) reported from Kingston, Ontario

    No @TELUS @TELUSsupport network in #ygk ??? This not good, in the middle of work!!! No calls? No texts nothing?!?!?

  • SteveCoville Steve Coville (@SteveCoville) reported from Kingston, Ontario

    @vdavies65 We don't have that issue with Cogeco or Telus.. but I'm not surprised if Bell or Rogers pulled that stunt especially if you use their entire digital platform. CRTC may have to consider breaking them up they're like the oil companies in the 1920's

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Kaonis0 David Briant 🇨🇦 🇺🇦 (@Kaonis0) reported

    @gmbutts 2nd time Rogers mission critical network systems failed…supposed to have live backups for such failures…they didnt PLUS contingencies for complete failures with alternative providers such as Bell Telus Shaw…Shaw tower fire Calgary 2012 failed similarly services down for weeks

  • AfftabPervaiz Afftab Pervaiz (@AfftabPervaiz) reported

    @Bell @TELUS Since @Rogers disappointed again with no service 15 mths apart for my Cellular, Home Alarm, Internet, and Cable, time to consider other service providers. Send me your very best offers, my services are up for grabs.

  • NerdyLecture Nerdy Lecture (@NerdyLecture) reported

    @ABMMikeMendes Around 6:30pm it was working. That lasted for about 20 mins but has been down since then. Running on Rogers LTE as a backup route to the internet. True provider diversity gets expensive since you have to pay for another internet connection from another incumbent. (Bell, Telus)

  • BaSk420 . (@BaSk420) reported

    @AboutRogers @Rogers I’ve been back in Ontario for just under a year after being in Alberta and having Telus for over 10 years and I can tell you this is the absolute worst service I’ve ever experienced with regards to internet speed, constant packet loss/ latency. Worst internet provider out there

  • reeder477 Chris Reed (@reeder477) reported

    @Rogers hoping you can help. Do you have a contact person/number for @TELUS or @Bell sign up. This is ridiculous service for what we pay. Still getting spotty service. #brutalservice

  • mike_bolam Mike Bolam (@mike_bolam) reported

    @vote4robgill @Rogers You going all out! It cost me thousands of dollars and life experiences of my children as we were in the US and not able to get our flight information that had several Air Canada cancelations and delays. Your service is terrible and I will be moving over to Telus ASAP.

  • LGSentinel L Graves (@LGSentinel) reported

    @rwlens @TELUS They gave us a landline that is fibre optic with a long term back-up battery for the landline when they installed fibre. I kind of wish I'd kept the copper for the landline but didn't know it was an option. Still, we have a phone that will work with cell, internet & power down.

  • ziggily ziggily piggily (@ziggily) reported

    @Emarie110265 Used to have Bell and would never go back to them. Found they only gave info asked for and had to be very careful about extra charges not mentioned during the purchase. Changed to Telus. So far the service has been good.

  • j2simpso James Simpson 4x💉 (@j2simpso) reported

    @AmitAryaMD Bell, Rogers and Telus need to be fined for the failure to place 911 calls period. Why are we paying them $1/month for the service and they can't even provide the service when a single network goes down?

  • SG_Milligan FolkNRootsNewsAndNotes (@SG_Milligan) reported

    @NoLore @judyrebick Except for Bell and Telus and the small companies. The problem is a corporate problem. Get over it.