Telus

Telus Outage Report in Kingston, Ontario

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Kingston, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kingston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Kingston, Ontario 09/16/2025 12:30

September 16: Problems at Telus

Telus is having issues since 09:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (52%)

    Internet (52%)

  2. Phone (23%)

    Phone (23%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (6%)

    TV (6%)

  5. E-mail (4%)

    E-mail (4%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Kingston, Ontario

Latest outage, problems and issue reports in Kingston and nearby locations:

  • DevinStewartYGK Devin Stewart (@DevinStewartYGK) reported from Kingston, Ontario

    I'm so glad @TELUS doesn't change for basic customer service. I'd hate to be a senior or not technically savvy and be with @Fidomobile $10.00 for "Account handling fee" if you want to call and make changes to your account. I guess #CSR are too expensive.

  • SteveCoville Steve Coville (@SteveCoville) reported from Kingston, Ontario

    @vdavies65 We don't have that issue with Cogeco or Telus.. but I'm not surprised if Bell or Rogers pulled that stunt especially if you use their entire digital platform. CRTC may have to consider breaking them up they're like the oil companies in the 1920's

  • ErininYGK Erin (@ErininYGK) reported from Kingston, Ontario

    No @TELUS @TELUSsupport network in #ygk ??? This not good, in the middle of work!!! No calls? No texts nothing?!?!?

  • SteveCoville Steve Coville (@SteveCoville) reported from Kingston, Ontario

    @telus is there any issues with your network? via Android? Phone keeps switching back and forth from WiFi to LTE and downloads are horribly slow took an hour to d/l 80mb of updates.. pls have a look and fix thx

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • RyanCYEG Ryan (@RyanCYEG) reported

    @SeaGoatSanctid @TELUS @jkenney 100 percent agree that tests are plenty in normal public situations, but also totally ok with a medical facility having their own rules, personally, but this is more irritation at the tweet before the one I responded to pointing out they've repeated the same problem 3 times

  • ireland_89 CJ Ireland (@ireland_89) reported

    @TELUS service in rural Alberta has been getting worse over the past year. I travel primarily rural for my job and rely heavily on cell service that is non existent in more places than ever. They claim there’s nothing wrong. Something needs to be done. @RealTalkRJ #RealTalkRJ

  • MissFaye77 Faye Fox (@MissFaye77) reported

    @TELUS now I’m being transferred back to have my account cancelled again #wasteoftime this is why I don’t pick up the phone when companies call. I’m 49 minutes and counting to resolve an issue that I didn’t start for a service that hasn’t worked in 18 months

  • GinaEllis4 Gina Ellis (@GinaEllis4) reported

    @lizzyinyyc Sad. I had a telus tech come fix my, ah, box and he was masked - I didn't think to inquire re vax, oh oh (but that was 2 weeks ago and no symptoms)

  • Lolacentanni Lola (@Lolacentanni) reported

    @TELUSsupport why is telus not working? U guys have certain business and can’t answer the phone when there is an outage or whatever it is. It’s affecting my alarm system and starting to beep which is unreal for nighttime when people have school and work.

  • DeniseLHeureux1 Denise L'Heureux (@DeniseLHeureux1) reported

    @lizzyinyyc I'm assuming they have Telus as their provider for the whole facility. Report them to AHS covid people. That they're sending unvaxed people into a LTC. Maybe they'll issue them a fine and they'll straighten out

  • Lolacentanni Lola (@Lolacentanni) reported

    @TELUSsupport if there is a clear problem with the telus provider you should be sending reports for people to go in and answer calls nobody can sleep with a beeping noise going off in the middle off the night. I recommend sending some people to work immediately

  • MissFaye77 Faye Fox (@MissFaye77) reported

    @TELUS I just got a call from your ADT team and want to cancel. Then they dropped me into a phone queue. I thought customer service was your bag? #badservice now I’m taking to someone else about my account with no intro.

  • SeaGoatSanctid Gord Maidment (@SeaGoatSanctid) reported

    @RyanCYEG @TELUS @jkenney Vax isn't really an issue if they get tested before entry brother.

  • lizzyinyyc Liz (@lizzyinyyc) reported

    High five to telus for sending someone unvaxxed AGAIN to my moms LTC to hook up her landline forcing me to rebook again, for the third time. Cool cool cool. I have all the time in the world for this ****.