Telus outages and service status in La Prairie, Quebec

Problems in the last 24 hours in La Prairie, Quebec

The chart below shows the number of Telus reports we have received in the last 24 hours from users in La Prairie, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  x - newb.exe (@n3wbtewb) reported 2 minutes ago

  @TELUS why’d almost half of canada lose internet and cell service recently?

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  Gianni (@GianniDAngeloww) reported 5 minutes ago

  @SERobinsonJr Is this a joke post? What kind of idiot would saddle themselves with $70+ tax internet for a $120 one-time saving when many providers, including Telus, are cheaper?

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  Jonny5AB (@Jonny5AB) reported 6 minutes ago

  @johnIrish007 Telus CEO is stepping down

• 
  seb (@SebsShoes) reported 7 minutes ago

  @Tablesalt13 Telus customer service: [English accent] "Hello, what you are wanting for help today?"

• 
  Dubon007 (@gdubon007) reported 9 minutes ago

  Rogers and Bell have both told reporters they do not plan to adopt similar accent‑modifying AI for their customer‑service channels, drawing a distinction with Telus on how AI should be used in call‑centre operations

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  Andre (@canandre12) reported 10 minutes ago

  @ShaziGoalie AI is being used right now, to hide the Indian accent in Telus’ customer service agent’s voices

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  rubbertrout (@rubbertrout_) reported 11 minutes ago

  The sound is all ****** up on the @TELUS TV app and @Sportsnet plus doesn’t want to work either. For what I pay for this **** I’m very unimpressed

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  Sandilou2u (@sandilou2u) reported 14 minutes ago

  @peternowak If your ear isn't trained to a specific accent it can be difficult to understand what the agent is saying. It's frustrating for the caller and the agent. If Telus is using AI in this instance they've had plenty of complaints. It's using the technology to improve service.

• 
  Jon Cowley | Decision Tech + AI Founder (@whatifi_io) reported 14 minutes ago

  I don't think @TELUS @TELUSsupport realizes how much their constant sales/slop support phone calls are destroying their business brand. I just got a call from one of their reps overseas asking me for feedback, even after I filled out a monstrous feedback form yesterday online. After I had previously told multiple TELUS reps that I was only a customer because I am trying to shut down my father's accounts after his passing and to stop calling me and trying to sell me new services, given my situation. When I tried to explain this to the person who just called, they made a bunch of inappropriate and juvenile sounds and then hung up on me. There is zero chance that I would move any of my services to TELUS at this stage. This is the hidden cost of outsourcing sales and support and making every phone call into a pseudo sales call. I still have several services to wind down with Telus on my parents behalf - home security, internet, home phone - an I cringe thinking about how much time I will spend on the phone and the quality of those upcoming experiences.

• 
  Janet S. (@Jes_561) reported 15 minutes ago

  @GG37374104 Wow really !? I still have my landline with Telus and have never had them ask me to give it up. People wonder why I keep it but I find it way better sound quality than any cell phone I’ve ever had.