Telus

Telus Outage Report in Moonstone, Ontario

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Moonstone, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Moonstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Moonstone, Ontario 11/29/2025 20:55

November 29: Problems at Telus

Telus is having issues since 04:00 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Moonstone, Ontario

Latest outage, problems and issue reports in Moonstone and nearby locations:

  • JonFraserTF Jon Fraser (@JonFraserTF) reported from Oro-Medonte, Ontario

    @TELUS @TELUSsupport - one more day ticks by and still no esim. I'm flabbergasted at how horrible this customer experience is.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • cakeis_not_alie Trevor Pott, but on vacation (@cakeis_not_alie) reported

    Second issue: The DSL Telus provides sucks, and everything about trying to get internet out here and dealing with Telus has been a horrible example of the absolute disdain Telus holds for its customers.

  • cakeis_not_alie Trevor Pott, but on vacation (@cakeis_not_alie) reported

    The Telus rep arranged for a tech to visit in mid January "to see what they can do". Newsflash: there's ONE dude out here who does this, and he set it up in the first place. He's not an *******. If it could be solved that easily, he'd have solved it while putting it in.

  • mmanujohn1 manu (@mmanujohn1) reported

    @TELUS thanks for making my day. I had pblm with cust serv, they telling me st and I getting st else loosing my Shaw 150MBps ending up with Telus internet 25.I thought it’s my bad English tht cozd all these . But same thing hpnd with my English speaking buddy 🤪. So happy

  • cakeis_not_alie Trevor Pott, but on vacation (@cakeis_not_alie) reported

    I have asked Telus to move my account from my SMB - where I am the Authorized Individual - to my personal account, and Telus has said "no, we will not do that unless you present your ID physically to us at a Telus store". I have MULTIPLE problems with this requirement.

  • KTinVan Kelley Thompson (@KTinVan) reported

    @TELUSsupport trying to get some answers for the mobility EPP program to buy 2 iPhone pro max and transfer service to Telus but so far I’ve been unsuccessful

  • CoyoteThugly coyote thugly (@CoyoteThugly) reported

    Man my @Telus smart hub has been a pile of **** lately. Was great for like a year and a half. Now it’s terrible. Was giving no real solutions as to why when I called either. 😑

  • bryan_worobec Bryan Worobec (@bryan_worobec) reported

    I spent about 8 hours over two days on the phone between TELUS, Microsoft, and some sketchy-as-**** company called Boku which apparently was the middleman in the transaction. As far as I can tell, this is what happened:

  • cakeis_not_alie Trevor Pott, but on vacation (@cakeis_not_alie) reported

    Let's start with issue 1. I was told that to move my mobile accounts from my small business to my personal account I had to literally risk death, and there were zero alternatives Telus would accept, despite this being an *INSANE* position to take, on a number of levels.

  • DmanSmith Dan Smith (@DmanSmith) reported

    Confirmed they can’t send a tech until the 30th to resolve my issue. Currently looking into what Telus can provide in my area. Until then I’ll have to use my cell service to check World Junior scores online and miss the games. Thanks Shaw.

  • cakeis_not_alie Trevor Pott, but on vacation (@cakeis_not_alie) reported

    I am willing to work with Telus on the above problems. To be as flexible as is reasonable, and to find compromises that work for both parties, *and in which Telus still turns a profit*. If Telus can't figure out how to help ME with this, how well are they going to help others?