Telus

Telus Outage Report in Moonstone, Ontario

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Moonstone, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Moonstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Moonstone, Ontario 01/12/2026 11:25

January 12: Problems at Telus

Telus is having issues since 10:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Moonstone, Ontario

Latest outage, problems and issue reports in Moonstone and nearby locations:

  • JonFraserTF Jon Fraser (@JonFraserTF) reported from Oro-Medonte, Ontario

    @TELUS @TELUSsupport - one more day ticks by and still no esim. I'm flabbergasted at how horrible this customer experience is.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • DBSLarsson Dale 🇨🇦 🆎 (@DBSLarsson) reported

    @TheAstroKiwi Already know of, what, 8+ StarLink dishes around here. Rapidly replacing the TELUS SmartHubs / XplorNet dishes as they are garbage when the cell towers only put out anywhere from no bars to two.

  • NorthernStation Pistol Dave - Medium/Rare (@NorthernStation) reported

    @Bell_Support @Bell @TELUS This “outage” has been ongoing for close to a month now effecting data access, with zero acknowledgement publicly. Customers receiving speeds of a whopping 5kbps. This is also effecting other companies and other customers who operate on Bell hardware, not just Bell customers.

  • missdominatrish tricia candy... (@missdominatrish) reported

    @HannieOkello @TELUS @Rogers My telus cell phone has had no issues but rogers has been down for 29 hours now

  • AB_EMS_War_Room Alberta EMS War Room (@AB_EMS_War_Room) reported

    @DrStephanieCoo1 We have looked into this claim & it can't be substantiated. 911 services are the responsibility of Telus. If @TELUSsupport has an outage, it affects those calling 911. There is NO RECORD of an EMS dispatch outage. There are triple redundancies with EMS servers.

  • yyzav8r YYZAV8R (@yyzav8r) reported

    @TELUS no data reception in Campbellville, Ontario. Near Guelph Line and 401. So much for Canada's best network. My work phone on Roger's is working fine.

  • craigbond Craig Bond (@craigbond) reported

    @TELUSsupport with many people still without power after the severe storm in Ottawa, would you consider giving free data to existing Telus and Koodo customers? I am four days into my monthly data plan and already at 50% and I never use 100%. Your help would be appreciated!

  • ShawnaLeeG ShawnaLeeG ❤️🇺🇦💉💉💉 (@ShawnaLeeG) reported

    @CAlexMasse @BonEchoPP @TELUS We do not. But may be something to look into! We have cell service at most parks we camp at. Bon Echo is an exception

  • KillaWats83 Ryan Watson (@KillaWats83) reported

    @TELUS is there any service issues happening right now because of the storm yesterday?

  • PostlesJen Jen Postles (@PostlesJen) reported

    I reported a phone line down on the sidewalk and I just received this text message?? @TELUS @TELUSsupport ...your technician is all set to arrive on (date) Please remember a $150 service call charge will apply if you are unavailable for your appointment or if not caused by TELUS

  • Peter79204473 Peter (@Peter79204473) reported

    @TELUS finally saying goodbye to this crap company. Support was useless as usual. Loyalty department is a joke