Telus

Telus Outage Report in Pembroke, Ontario

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Pembroke, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Pembroke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Pembroke, Ontario 12/23/2025 13:25

December 23: Problems at Telus

Telus is having issues since 09:20 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • oliviaawo Olivia Awo (@oliviaawo) reported

    @telus 4phone calls, 2telus agent. 5hrs hold time. No resolution. Very disappointed of this experience today!

  • sergelivingston Serge Livingston (@sergelivingston) reported

    @BradleyFriesen @TELUS @TELUSsupport I love Telus, sorry to here you have problems. Can’t go wrong with gig internet

  • Clandon_V6 Brandon (@Clandon_V6) reported

    @TELUS @TELUSsupport way to string your customer along for almost an entire month, only to screw them out of a phone because four separate calls later including one to escalation, I’m out of an iPhone because they’re all out of stock.

  • burbinejw Jaret Burbine (@burbinejw) reported

    @TELUS @TELUSsupport I’m trying to buy three phones right now two upgrades and one new line. I’ve called earlier today it got dropped. Went into a Telus store but the system went down. I’m calling again now wait time was 30 mins I’m at an hour now. What’s going on here…

  • Westcoa28647731 West coaster (@Westcoa28647731) reported

    @TELUSsupport just a suggestion Telus - the number you use to call people for support should be different from your telemarketing number. The latter I have blocked and miss calls that are important.

  • spoiledbratsue Sue (@spoiledbratsue) reported

    @hellofisher @TELUS I’m so frustrated as well. Been a customer for over 13 years. I’m on hold now to cancel my Telus services.

  • caibekwe chinenye ibekwe (@caibekwe) reported

    @telus @TELUSsupport it may be time for us to severe relationship, you may not care about me leaving your network but I rather spend my money where it is appreciated. Customer is always king!

  • StephenPunwasi Stephen Punwasi 📉🎄🎅🏼🐈 (@StephenPunwasi) reported

    @EricONCA Even Telus? It’s confusing because you can get phones at Best Buy & the Source without being locked down more than jewelry stores.

  • caibekwe chinenye ibekwe (@caibekwe) reported

    @TELUS no like this is the first time but I tonight episode got to me. I spent over 2 hours trying to talk to an agent to buy 2 phones s22 ultra and fold 4, waited for the agent only for her to hang up

  • yoshiithecat Yoshi (@yoshiithecat) reported

    @iPhoneinCanada Switched back to @Koodo from @Telus. $85 plan down to $45 is a no brainer. 5G just isn’t worth the extra $480+ per year. Took me over 1.5hrs on the phone.