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Telus

Telus Outage Report in Ponoka, Alberta

Why is my Telus service not working?

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in Ponoka, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ponoka, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 48% Internet (48%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • DavidVilly74
    David - a plain ol’ bag of bacteria and water (@DavidVilly74) reported

    @TELUS Just got off the phone with loyalty and I am appalled at the complete lack of customer service when dealing with your apparently lying employees. Shocked that I was told that Telus is willing to have me leave (mobility, internet, and tv) over a $50 fee that s/b waived.

  • michellecraik
    Michelle Craik (@michellecraik) reported

    @HurleyOCHUCUPE Good thing we gave Telus shareholders $38 million in taxpayer funded CEWS. And $82 million to Rogers shareholders. And $122 million to Bell shareholders. Love it when governments side with corporate power. It’s not like anything bad will happen.

  • thealexdunkley
    Alex Dunkley (@thealexdunkley) reported

    @TELUSsupport why is telus giving me daily phone calls to my cell that just hang up when I answer. And yes I tried to call and ask but was hung up on when I got my callback.

  • mayppong
    Mayflower 🥺 ☀️🥶 🏳️‍🌈🇹🇭🇨🇦 (@mayppong) reported

    @youinthebushes @TELUS @Shawhelp I think Shaw had made a deal so that a lot of condo buildings exclusively install only their stuff as well, effectively locking out Telus. The whole thing is a mess. Also I've been told Telus support is not much better. You're really just getting the fibre internet.

  • jamiebillingham
    Jamie Billingham (@jamiebillingham) reported

    @TELUSsupport and the billing issue that was fixed last week has returned. For some reason Telus now thinks for the third time that I’m moving in June when I moved in May - they are trying to bill me for an address that I move from in May plus services at new address.

  • savannahyyc
    Savannah (@savannahyyc) reported

    @TELUS Is it the norm to have uncredentialled reps roaming neighbourhoods to talk about service when they’re “doing work in the area?” Young woman said she could pull up my bill, but had ZERO ID as a Telus employee/rep. I politely declined after pointing out the lack of ID.

  • AvoidAmazon
    Boycott Evil Amazon-Find Alternatives-Follow me 😀 (@AvoidAmazon) reported

    @TELUS @tamarataggart @melissafebos Telus sucks

  • Limbictweets
    Christine C. Ph.D. Exploring a 2nd primary cancer. (@Limbictweets) reported

    @DrKarenWalker @DocMCohen It's awful - Shopper's does own Telus. This privatization has to stop.

  • hodges43285
    Hodges43285 (@hodges43285) reported

    @TELUSsupport #TelusSucks #Seriously #BadService I am with Telus, I call Telus for some tech help & they kept interrupting me. Over & over because as they said “you keep breaking up sir”. & I said “are YOU complaining about the service YOU provide?”

  • notAileene
    ♥️ Aileene (@notAileene) reported

    I miss Canadian internet. @TELUS Comcast is bad rn. 😭