Telus Outage Report in Ponoka, Alberta
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Ponoka, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ponoka and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 24: Problems at Telus
Telus is having issues since 10:00 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (4%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Bob Lawblaw
(@sookemonitor) reported
@TELUS OK so I can save $1530 on a phone?? How much is this phone worth? I've never spent more than $300 for a phone.
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Jo-Ann Holt
(@JoAnnHume) reported
After over 20 years with @Shawhelp this company chose to terminate our service rather than to make up for a year of what can only be called stunningly poor service. @TELUS has already offered us way more than Shaw ever has. #seeya
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Rox
(@roxpacheco) reported
Today Telus and Fido are fighting to figure out which one provides the most unstable internet. I guess it will be a productive offline day and a very not productive online day.
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David Schreck
(@StrategicThghts) reported
@TELUS said I must switch to fibre optic as they won’t support if problems with copper wires. Today their AI call asked if I’d like to do the install myself with virtual support. Imagine they’d have me climb pole and string cable. #bcpoli @ShawInfo
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Rob Bieber Ⓥ🌈
(@rob_bieber) reported
After being a @TELUS client for over 25 years & normally bringing my own hardware to the network, having no contract, they'd rather I leave them than fix the mistake they made by advising us OnePlus 5G phones would be supported. They've cost me over $2500 for unsupported phones.
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Scott M.
(@apukwa) reported
@scowlyguy This is our truck trying to maintain a constant data network connection. When it's on the road it relies on Telus or Rogers, when it's back "at home" it relies on our in-house WiFi. But, even then, it still monitors Telus and Rogers in case WiFi goes down. ....
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JustSomeDude
(@TheBones1323) reported
@TELUS Would love to have unlimited data. To bad I live in a rural area where the service for Telus is unreliable. But also the only provider.
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What Remi Says
(@VernitaTX) reported
@toobadkittens @TELUS @TELUSsupport That’s who they hire for customer service?
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DEREK G
(@Gbert306) reported
Well less than a week with my S21 Ultra 5G and the phone is a dud, I talked with Telus tech support on why my brand new phone wasn't receiving proper network speeds, they did everything they could, time to replace phone! It happens I guess. @SamsungMobile @TELUSsupport
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Rob Bieber Ⓥ🌈
(@rob_bieber) reported
They've gone as far as to say "you can go file a complaint to the BBB if you aren't happy and we will tell them the same thing. It isn't our problem if we choose not to support a phone. It's our choice to make." OnePlus has basically said they aren't paying Telus so no support.