Telus outages and service status in Ponoka, Alberta

Problems in the last 24 hours in Ponoka, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ponoka, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

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  Rob (@robnicholsontor) reported 3 minutes ago

  @cyncyty66 @AndrewScheer It was a secure highway to transmit data. I think the real investigation should have been on the execution failure. The committee wanted to dive into the agreements of Telus, their subcontractors, etc. Telus had no control over a poor acceptance rate

• 
  StickersRIP vtuber (@StickersRIP) reported 4 minutes ago

  @YakkStack Telus handed over data to the government without customer consent. Also, no warrant.

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  Life's a Beach (@GraceOnFire2) reported 6 minutes ago

  @lbossaer @AndrewScheer The government funded the program's development, it was revealed that 85% of the intellectual property is owned by its main technology vendor,Telus Health. This meant the government could not easily transfer or maintain the service without continued payments to the private vendor

• 
  Jason 🇨🇦 (@JasonCraigBrown) reported 6 minutes ago

  @terrynewman As an @TELUS customer, I would love to be able to speak to a real human in this country! It's getting harder to speak to anyone when dealing with them. Have a problem? They'll call you back in a day or two maybe.

• 
  Pepperfly (@Pepperfly228975) reported 7 minutes ago

  So get this, Telus is using masking technology (AI) to hide the fact their Call Centre employees have accents coming from places such as India - so they are deceiving customers that they employee Canadians and are not - they are deceiving their entire customer base.

• 
  Colin from the Cariboo (@Bietska) reported 8 minutes ago

  @TELUSsupport @TELUSsupport: first, the tree is still on the lines as of this evening. Second, I’m not filling out any web forms for Telus again. After I filled out the support form you suggested above, I’ve been getting regular calls from Telus trying to sell me things I don’t want or need 😡

• 
  Uniquepic (@BarbaraWor7624) reported 10 minutes ago

  @KirkLubimov I will never have anything to do with Telus. Why do they want to dupe their customers?

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  heiba9866 (@heiba986627073) reported 12 minutes ago

  @trevor388569409 @Andrew_Sully @WestJet Westjet wanted cheap labor they got it. The agents in Telus El Salvador have a mediocre English level, they can't even understand a spelling, they work with "scripts" unnatural customer service, then they grow after 1 month of training without any experience in airlines at all

• 
  Tegu breaking news. (@tegufy_news) reported 12 minutes ago

  A fibre cut has left Telus customers in several northern B.C. communities without internet, TV, home phone, and wireless services. The outage, affecting areas such as Masset and Prince Rupert, is due to vandalism, according to Telus. The company has not yet provided an estimated time of repair.

• 
  Ichnos Maris (@ichnosmaris) reported 14 minutes ago

  Dealing with @premium is like dealing with Customer Service from @TELUS and @Bell - useless.