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Telus

Telus Outage Report in Ponoka, Alberta

Why is my Telus service not working?

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in Ponoka, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ponoka, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 49% Internet (49%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Charisma_Kitten
    Rae Johnson (@Charisma_Kitten) reported

    @TELUSsupport I've been with telus less than a month. This is the 3rd time I've had to call in because of the terrible service. Cable and internet keeps cutting out

  • cjdctv
    CJDC-TV News (@cjdctv) reported

    Beavers takes down internet in Tumbler Ridge About 900 customers are experiencing disruptions to internet, TV, and mobile services after beavers chewed through a fibre cable causing extensive damage. Telus anticipates service will be restored by Sunday evening. #PeaceRegion

  • CharlesWagen
    Charles Wagen (@CharlesWagen) reported

    @cbcnewsbc @ItsBCJim This is a telus pysop blaming an innocent beaver for their outage caused by their experimental, and controversial, bit torrent limiters. The only thing being chewed is my *** with this overage fees from Telus!

  • CMcknight79
    chris (@CMcknight79) reported

    @TELUS why is it so hard to get an install booked? Your technician never showed up and said would reschedule. Found out today that the technician actually selected cancel instead of rebook and now customer service is giving me the runaround

  • garhuthitka
    garhut hitka (@garhuthitka) reported

    @dude_ab1ded My family cell plan & home internet/phone plan were outdated.I never once got a call from Telus to update. They gladly kept collecting. One day my model crapped out. The service tech that came over to fix told me to update. We were overpaying $124/month for I don’t know how long

  • gunturmirchi
    Krishna (@gunturmirchi) reported

    @hotstarcanada @Hotstarusa garbage streaming service and garbage app for Android TV. Streaming match highlights happen in only 1 language. Concerns not addressed for over a month, paid subscription to see ads for Telus, Western Union, Xoom etc

  • lazeejjs
    Jonathan McCormick (@lazeejjs) reported

    @TELUSsupport Thanks Telus. Yes, the 5G is only occurring on IPhone 11, not my PC or laptop. I shut down VPN, deleted 2579 2.4 n it seems to have solved the dropped issue.

  • ScottMarcoux
    Scott (@ScottMarcoux) reported

    @OilersJohn @TELUS A digital audio cable might help? It might plug your old surround system into your tv direct?

  • nicholas_falvo
    Nick Falvo (@nicholas_falvo) reported

    Just tried calling the @TELUS Cable Locate Support Centre at 1-800-980-0030. Turns out they don't offer support on weekends. Guess I won't be watching the Academy Awards this evening... @TELUSsupport

  • KeepABRolling
    Keep Alberta Rolling🚙 🎥✨ (@KeepABRolling) reported

    @CobraineyMedia @AlbertaCulture Currently on Telus Digital Optik Network