Telus

Telus Outage Report in Ponoka, Alberta

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Ponoka, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ponoka and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Ponoka, Alberta 11/28/2025 05:30

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • ty_olsen Tyler Olsen (@ty_olsen) reported

    1. I asked Telus why they couldn't route customers' 911 calls onto competitors. 2. They said there was no competition in the canyon & blamed Rogers/Shaw 3. I noted that Virgin customers (like me) can get service in the canyon via the Bell network. 4. They ignored that.

  • cora_danielson Cora Danielson (@cora_danielson) reported

    @TELUS so far today (only) i have spent 45 minutes trying to set up mobility business acct and move 4 lines over (only successful with one), and 2 hours trying to move my 1866 # from reseller to you (and still trying) HELP

  • sunnywaters12 Becky Price (@sunnywaters12) reported

    My satellite service has changed again. Some improvement for a week. I won’t sort out why they call anything an advanced payment at Telus. I did have various other real problems there. Lately I’ve felt Telus shouldn’t advertise a service at all when the service is substandard.

  • overseaskate dxbyoung (@overseaskate) reported

    @ShawInfo Funny business model you have. Call today about reinstating my services for what I was offered before they were Disconnected. Told it was going to be $60 more per month because I was an existing customer and would rather have me switch to Telus for the next two years.

  • ArifHimani Arif Himani (@ArifHimani) reported

    @TELUSsupport Worst experience ever. Over a month ago signed up, got tracking# July 22 for my new phone up until now hasn't been delivered, Made several calls to telus, left msg on twitter yet no resolution. I am just fed up now with all this.

  • JenRLabelle Jen Labelle (@JenRLabelle) reported

    @TELUS Automated phone system is crap. Your phone cables are currently hanging so low that they drag across our garage & pergola. We need a tech to come fix it. Is there a way to contact that will actually be useful? I'd hate to have to cut them to make it stop

  • ArifHimani Arif Himani (@ArifHimani) reported

    @TELUSsupport Someone has to do something, take responsibility and make proper compensation for all the trouble I have been going through for making the worst decision of trusting telus and signing up for cellphone service yet to be delivered but seems highly unlikely

  • janiceamandalee Jaybird (@janiceamandalee) reported

    @TELUS pushy marketing tactics borders on harassment. They have not stopped peddling their copper is going away message by phone and email. Read your notes and stop harassing me or I’ll make a consumer complaint with CRTC.

  • MrChavez101 Robert Chavez (@MrChavez101) reported

    @its_shevi @TELUS Damn, give us a review later on and let us know how it is! I'm fixing to get myself one as well.

  • ty_olsen Tyler Olsen (@ty_olsen) reported

    Heard from a reader with some first-hand knowledge that Bell's fibre/network in the canyon might not be able to help provide 911 when Telus service is knocked out. Which is more than Telus was able to tell me.