Telus Outage Report in Edmonton, Alberta
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The latest reports from users having issues in Edmonton come from postal codes T6L, T5T, T6W, T6X, T6T, T5N, T6P and T5M.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Edmonton, Alberta
The most recent Telus outage reports came from the following cities: Edmonton and St. Albert.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Edmonton |
Phone | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Wi-fi | |
| Edmonton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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Monika Social
(@MonikaSocialYeg) reported
from
Edmonton, Alberta
Anyone else’s Telus Pik Tv not working?
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Cam. Aka Bawse 🇺🇦
(@DatBawse) reported
from
Edmonton, Alberta
@SCUBADubois @TELUS @CRTCeng When we moved last September I fought with Telus to extend the contract at the new pricing. They wouldnt do it. So we just called in for "new" service under my parents name and got all the deals/freebies so easily.
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Jigga
(@yegnav) reported
from
Edmonton, Alberta
@TELUSsupport Telus charging me $1,900 for a phone bill. Been trying to get a resolution for months but instead I get warnings to pay. Will anyone correct my bill or do I need to cancel my companies services?
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Cam. Aka Bawse 🇺🇦
(@DatBawse) reported
from
Edmonton, Alberta
@SCUBADubois @TELUS Good to hear. I went to war with loyalties and retentions before just saying "ok cancel my service as of Sept 30" as I was signing up for new service under my parents name.
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M I Mubarak Sadhar
(@Mubarak_sadhad) reported
from
Edmonton, Alberta
@TELUS @TELUSsupport horrible pathetic customer service at your branch and on the phone. I want to cancel your stupid service but that too is so hard
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Candace Elliott
(@CandaceElliott) reported
from
Edmonton, Alberta
So many dropped cell calls and no service sometimes in the city from @telus…? Does 5G suck right now? #yeg #cellservice #telus
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tracy gora
(@thetrblwthtracy) reported
from
Edmonton, Alberta
@TELUS where are the reward points for my cell service? I pay $163/month and get nothing. The pmt is never late & I’ve been a customer since 2012. My Home Services are LINKED. Norton Security is LINKED. My Apple Watch is LINKED. Fourteen points in almost 2 years?? C’mon #telus
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*****
(@WillyGrant) reported
from
Edmonton, Alberta
I’m paying for a service from @Shawhelp that I’m not receiving. I call. You are unable to fix. I ask for a credit for the 36 days of non-service and I’m offered 14 days. Why would you continue to charge me for a service I’m not receiving? @TELUS I’d like to switch.
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Aman Birdi
(@amanbirdi) reported
from
Fort Saskatchewan, Alberta
@TELUSsupport hi Telus, got a call from 1888-811-2323 as Telus Customer for Internet Service... in end my Credit Card got fraud Transaction of CAD 850.23... Please look into this Number so that no other be the victim of fraud... thanks...
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Monika Social
(@MonikaSocialYeg) reported
from
Edmonton, Alberta
Anyone else’s Telus Pik TV down!?
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Unacceptable Chinese Гордон 👨🏻🧏🏻♂️👂🏻🦻🏻
(@CggGordon) reported
from
Edmonton, Alberta
@TELUSsupport Not happy with you Telus. You are losing my support fast.
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East meets West
(@KeeperOfSheep) reported
from
Edmonton, Alberta
@TELUS are you actively calling customers attempting to upgrade to iPhone 14? call from 18665582273, when I said no thank you, I'm not looking to upgrade right now, I got an immediate hang up, no "thank you", no "have a good evening" ? your outsourcing hurts your reputation.
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flyhighmiledude
(@flymilehighdude) reported
from
Edmonton, Alberta
@TELUSsupport @TELUS Seriously, if all the gouging is not enough, now it's Credit card fees. If you are going to behave like #nofrills, then your price needs to come down. You can't be both!
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RDCloutier_Oilers
(@Cloutier_Oilers) reported
from
Edmonton, Alberta
Telus fix your ****!
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Jon G.
(@WhiplashHimself) reported
from
Edmonton, Alberta
Considering @Rogers @RogersHelps has screwed me around long enough, and refused to get with the times to help me out. I’m likely going to change providers after over 10 years of being a customer. Hey @TELUS, how you doin?
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East meets West
(@KeeperOfSheep) reported
from
Edmonton, Alberta
@TELUS after three agents the best I got was, "wait for an email" with your imposed May deadline for #PikTV service I'd certainly like to have the required upgraded boxes ASAP . Customer experience on the decline ..
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Sarah Parkes
(@SarahPa58703798) reported
from
Edmonton, Alberta
@telus currently been on hold for 1hr 45 minutes trying to speak to customer services about my contract…..!
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Чад (Chad) 🇺🇦
(@ChadOhman) reported
from
Edmonton, Alberta
@TELUSsupport I’m getting north of 750mbps to a Telus server in #yeg. The problem is not inside my house. Fix your peering.
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East meets West
(@KeeperOfSheep) reported
from
Edmonton, Alberta
I stand corrected .. neither your digital or on phone clients seem educated about Telus ending support for current PikTV boxes... poor product knowledge all around ?
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🎂 🚧 Jeff Nachtigall
(@dirklancer) reported
from
Edmonton, Alberta
@Ell_Chris I emailed picture of the "Telus Field" parking sign, and the "ReMax Field" sign at the entrance, and said I wasn't aware of any event at (or the existence of) "Telus Field". I was then told the issue was resolved.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Crystal Huscroft
(@CrystalHuscroft) reported
@brennacgray Tried calling Telus lately? Such effective personal service..... once you yell at the automated help-bot "I NEED URGENT HELP!!!!!" Works every time.
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Seditious Me
(@SeditiousMe) reported
Also - years before that they told me that a house phone problem we had with them was my fault because I painted. That call went into @Telus escalation mode, because I was very angry. It turned out to be a cord problem. A 20 year old cord had given out behind a wall. (3)
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Lethal *****
(@LethaIVixen) reported
@TELUS @TELUSsupport honestly probably transferring our internet to bell tomorrow, the Wi-Fi is bad with no signs of getting better. 8 ******* months of 300+ ping, and spikes of 2000+ called Telus and all I’m told is “oh it’s our bandwidth just reset” leaving Telus wifi tomorrow-
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Never Give Up
(@DaleMacLean1) reported
@BubbszExclusive You left fido to Telus. Did u consider Teluses Koodo which is competition to fido? Or you went straight upgrade to Telus for top service and best coverage?
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Never Give Up
(@DaleMacLean1) reported
@BubbszExclusive I was talking to mobile representative about koodo and Telus. After my experience with fido I'm thinking paying more to go to Telus rather than koodo for the customer service. Or maybe koodo will be fine?
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Seditious Me
(@SeditiousMe) reported
I would love to get rid of my house phone but our cell reception is so bad in my area that calls drop when I enter my neighbourhood. @Telus told me years ago when I had a cellphone with them, that this was my problem, which is one reason we switched to @ShawInfo. Rude. (2)
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Caracticus Thirdaisi
(@Caracticus) reported
@LeoChangLiao @TELUS Did you stay with Telus after that happened? I’d have switched carriers. Not that there’s a whole lot of choice, but carriers take customer loyalty for granted only offering the best deals to NEW subscribers, you have to switch to get better value. Thank the CRTC that’s easy now.
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Seditious Me
(@SeditiousMe) reported
So I decided never to give my money to @Telus as soon as I could get out of my contract. That was almost 20 yrs ago. I thought they were done messing with my life. I was wrong. Nobody that has a @Telus business line can phone me. Work and doctors and stuff. During Covid. (4?)
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Merlina Almendra ♚
(@MerlinaAlmendra) reported
@TELUSsupport Hello Telus my Internet is down again
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blayne
(@bcbudrockz) reported
@IndigoRave @Bell im in bc never been to toronto and prolly never will lol but i think they use telus lines so for the connection is good . koodoo is telus off brand and fido is rogers off brand