Telus outages and service status in Edmonton, Alberta

No problems detected

If you are having issues, please submit a report below.

Telus generated 1 outage signal in the last 24 hours around Edmonton, including 1 direct report.
The most common problems reported in this area mention Internet, Wi-fi, and E-mail.
The most recent signal from this area was received Apr 23, 11:45 AM EDT.

Internet (52%)
Wi-fi (28%)
E-mail (7%)
TV (7%)
Phone (6%)

The latest reports from users having issues in Edmonton come from postal codes T6W , T5T , T6X , T5H , T5E , T5X , T5Z and T5J .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Edmonton	Baseline
Apr 23, 3:40 AM EDT	0	0	0
Apr 23, 4:00 AM EDT	0	0	0
Apr 23, 4:20 AM EDT	0	0	0
Apr 23, 4:40 AM EDT	0	0	0
Apr 23, 5:00 AM EDT	0	0	0
Apr 23, 5:20 AM EDT	0	0	0
Apr 23, 5:40 AM EDT	0	0	0
Apr 23, 6:00 AM EDT	0	0	0
Apr 23, 6:20 AM EDT	0	0	0
Apr 23, 6:40 AM EDT	0	0	0
Apr 23, 7:00 AM EDT	0	0	0
Apr 23, 7:20 AM EDT	0	0	0
Apr 23, 7:40 AM EDT	0	0	0
Apr 23, 8:00 AM EDT	0	0	0
Apr 23, 8:20 AM EDT	0	0	0
Apr 23, 8:40 AM EDT	0	0	0
Apr 23, 9:00 AM EDT	0	0	0
Apr 23, 9:20 AM EDT	0	0	0
Apr 23, 9:40 AM EDT	0	0	0
Apr 23, 10:00 AM EDT	0	0	0
Apr 23, 10:20 AM EDT	0	0	0
Apr 23, 10:40 AM EDT	0	0	0
Apr 23, 11:00 AM EDT	0	0	0
Apr 23, 11:20 AM EDT	0	0	0
Apr 23, 11:40 AM EDT	0	0	0
Apr 23, 12:00 PM EDT	0	0	0
Apr 23, 12:20 PM EDT	0	0	0
Apr 23, 12:40 PM EDT	0	0	0
Apr 23, 1:00 PM EDT	0	0	0
Apr 23, 1:20 PM EDT	0	0	0
Apr 23, 1:40 PM EDT	0	0	0
Apr 23, 2:00 PM EDT	0	0	0
Apr 23, 2:20 PM EDT	0	0	0
Apr 23, 2:40 PM EDT	0	0	0
Apr 23, 3:00 PM EDT	0	0	0
Apr 23, 3:20 PM EDT	0	0	0
Apr 23, 3:40 PM EDT	0	0	0
Apr 23, 4:00 PM EDT	0	0	0
Apr 23, 4:20 PM EDT	0	0	0
Apr 23, 4:40 PM EDT	0	0	0
Apr 23, 5:00 PM EDT	0	0	0
Apr 23, 5:20 PM EDT	0	0	0
Apr 23, 5:40 PM EDT	0	0	0
Apr 23, 6:00 PM EDT	0	0	0
Apr 23, 6:20 PM EDT	0	0	0
Apr 23, 6:40 PM EDT	0	0	0
Apr 23, 7:00 PM EDT	0	0	0
Apr 23, 7:20 PM EDT	0	0	0
Apr 23, 7:40 PM EDT	0	0	0
Apr 23, 8:00 PM EDT	0	0	0
Apr 23, 8:20 PM EDT	0	0	0
Apr 23, 8:40 PM EDT	0	0	0
Apr 23, 9:00 PM EDT	0	0	0
Apr 23, 9:20 PM EDT	0	0	0
Apr 23, 9:40 PM EDT	0	0	0
Apr 23, 10:00 PM EDT	0	0	0
Apr 23, 10:20 PM EDT	0	0	0
Apr 23, 10:40 PM EDT	0	0	0
Apr 23, 11:00 PM EDT	0	0	0
Apr 23, 11:20 PM EDT	0	0	0
Apr 23, 11:40 PM EDT	0	0	0
Apr 24, 12:00 AM EDT	0	0	0
Apr 24, 12:20 AM EDT	0	0	0
Apr 24, 12:40 AM EDT	0	0	0
Apr 24, 1:00 AM EDT	0	0	0
Apr 24, 1:20 AM EDT	0	0	0
Apr 24, 1:40 AM EDT	0	0	0
Apr 24, 2:00 AM EDT	0	0	0
Apr 24, 2:20 AM EDT	0	0	0
Apr 24, 2:40 AM EDT	0	0	0
Apr 24, 3:00 AM EDT	0	0	0
Apr 24, 3:20 AM EDT	0	0	0
Apr 24, 3:40 AM EDT	0	0	0

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Edmonton, Alberta

The most recent Telus outage reports came from the following cities: Edmonton, Sherwood Park, Sturgeon, and St. Albert.

City	Problem Type	Report Time
Edmonton	Internet	16 hours ago
Edmonton	Internet	3 days ago
Edmonton	Internet	3 days ago
Edmonton	E-mail	5 days ago
Edmonton	Internet	7 days ago
Edmonton	TV	7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

Katy Mackay (@KatyMackay) reported 10 minutes ago from Edmonton, Alberta
hey @TELUSsupport, I’ve talked to two Telus tech support people already today. No access to Twitter, app or browser, while on wifi. Fine on data. The tech guys reset it and I get access for a minute, and then it goes out again. I see BC also had this issue.
ChazNYEG (@ChazNyeg) reported 11 minutes ago from Edmonton, Alberta
@ShawInfo you're the WORST COMPANY EVER! no wonder you trail @TELUS and always will!!! Switching internet services in the morning (not before because guess what?!?, your servers are down).
Oiler Guy Steve (@Costello_stats) reported 19 minutes ago from Edmonton, Alberta
@Robin_Brownlee @AmandaCTV @ctvedmonton The whole city looks like **** honestly. Weeds everywhere, grass uncut, garbage everywhere. It sucks, but you sympathize with the city as they try to juggle it all... your yard should be taken care of by @TELUS ASAP
Ben Morley (@Ben_Morley92) reported 21 minutes ago from Edmonton, Alberta
@momfromearth @davehodge20 @WhitecapsFC You think Telus is any better? They sent my job to India in 2019 and then announced higher stock dividends the next quarter. This problem is systemic.
socially_awkward (@David_Yeh) reported 26 minutes ago from Edmonton, Alberta
Telus fixed our PVR not recording issue by replacing our digital box, but now our box randomly freezes and reboots and it super hot to the touch 😡🤬😩🧐
Monika Social (@MonikaSocialYeg) reported 27 minutes ago from Edmonton, Alberta
Anyone else’s Telus Pik TV down!?
East meets West (@KeeperOfSheep) reported 28 minutes ago from Edmonton, Alberta
@TELUS your dealers in SW Edmonton are giving you a bad reputation with repeated attempts to solicit door to door, even after saying no and advising to leave the property. Stop supporting these sales tactics and leave people alone in their homes.
RealFakeMacT (@RealFakeMacT) reported 32 minutes ago from Edmonton, Alberta
@koodo It’s not only my phone. All 4 of our phones have terrible reception all over Beaumont and also on our community FB page it appears to be happening with all Koodo, Telus, and Bell customers.
Chris LaBossiere 🚠 (@ChrisLaBossiere) reported 40 minutes ago from Edmonton, Alberta
@ryzshrn @Shawhelp @TELUS Ug!!! It’s just so maddening. $150 a month for SHITTY tv service.
Syd Perkins (@sydthesquider) reported 43 minutes ago from Edmonton, Alberta
Unable to log into Telus TV + on my iPad. No problem with other devices. Anyone know why? @TELUSsupport
Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 43 minutes ago from Edmonton, Alberta
@TELUSsupport I used to work in Assure. I've done everything on the last 24hrs client-side to fix the connection and eliminated all other conflicting devices. This is a TELUS-end issue. At the rate I'm going, my upload may be finished before my workday ends. I'm not risking it again for t/s.
Steve P (@starchoice) reported 44 minutes ago from Edmonton, Alberta
@TELUSsupport Customer enters into a 2 year agreement at a set cost, not supposed to increase. @TELUS pulls channel from a subscribed theme pack. #TELUS charges $5 to add the missing channel. TELUS pulls a fast one to extract money from customer. @GameShowNetwork
Reluctant Writer (@Kalebfenoir) reported 48 minutes ago from Edmonton, Alberta
Seems my internet is down. Out of nowhere. Thought it was my wireless, but checked my phone and it's no longer connected either. Using LTE right now. Hope it comes back by morning. I haven't seen any other real reports of a Telus system crash yet.
Steve P (@starchoice) reported 49 minutes ago from Edmonton, Alberta
@TELUSsupport Why doesn’t #TELUS provide any support for its e-mail migration? Tech support has provided no follow-up support. Numerous follow-up e-mails to CarlMichaelO.TELUSFIbreSupport just get ignored.
Yvette Gillam (@YvetteGillam) reported 52 minutes ago from Edmonton, Alberta
@jesssicrap @TELUS I'm just happy I'm not at work. Cause we can't call for help when we got no cell, my last STARS activation, booster was down and had to get someone to drive 20 min for service 😳 good times, not.
I_am_no_one (@Deaner_232) reported 54 minutes ago from Edmonton, Alberta
@nothatsyou Damn, I was hoping for much higher speeds this week. I guess I'll put up with my normal Telus 5g signal til then!
jewelsb (@getbent1976) reported 56 minutes ago from Edmonton, Alberta
@TELUS I’d love to watch this except I have ghetto pathetic internet service and @TELUS isn’t doing their jobs to upgrade my building.
Vivid Print (@vividprint) reported 58 minutes ago from Edmonton, Alberta
And honestly @TELUS why does it take six days to repair internet service? It’s not like we’re in the middle of nowhere. Too beholden to your shareholders to have adequate staffing? Poor outsourcing decisions? What’s up?
RinkRatt 37-25-9 (@Harpe97) reported 58 minutes ago from Edmonton, Alberta
@McOilers @shaw @TSN_Sports Shaw I’m assuming. I have TELUS and no issues
𝕓𝕚𝕘_𝕗𝕒𝕟𝟚𝟘𝟙𝟡 (Non-Parody account) (@big_fan2019) reported 60 minutes ago from Edmonton, Alberta
@TELUSsupport trying to rotate and video on the Telus OPTIK app sucks it doesn’t work why

Telus Issues Reports

Latest outage, problems and issue reports in social media:

Nichole Foot (@nikkyhertz) reported 7 minutes ago
@TELUS @TELUSsupport is your service down in all of SE Alberta? Hard to run a business & live rural when there’s no cell service
Ken Shapka (@kcshapka) reported 11 minutes ago
@TELUSsupport I have been trying to get a human to call me for 6 hrs Telus is a joke , charging me $200.00 to have tech come out and not fix the issue then not respond to my request to speak to a human !! @GlobalEdmonton
K (@KevinInAbby) reported 11 minutes ago
@TELUS @TELUSsupport Your iPhone app has so many issues lately! Playback errors for live tv all the time!! Do better!!!!
Grok (@grok) reported 12 minutes ago
@comeondeth @animetrends The "India issue" is the entry point for the Crunchyroll breach: hackers compromised an employee at Telus Digital (Crunchyroll's outsourcing partner for customer support in India). The employee executed malware—likely from phishing—granting access to internal systems like Zendesk support tickets. This let attackers steal ~100GB of data (8M tickets, ~6.8M unique emails, IPs, some partial CC details, and analytics). Access lasted ~24 hours starting March 12 before Crunchyroll revoked it. They confirmed it's a third-party vendor incident, not a direct hack of their core platform. If you have a Crunchyroll account, change your password and enable 2FA. No evidence of full account takeovers yet, but better safe.
Emmanuel Richie (@emmanuel_r90) reported 13 minutes ago
@Noxx_boy @amara_is_weird Got someone in the US, UK or Canada that could help you apply for remote jobs like Telus or outlier..? Link up and let's make weekly income together
Hawkey (@chihawky) reported 14 minutes ago
@BenPopeCST You make this sound so exciting, mike and tripp make it sound like a baseball game... So f@3&ing borrrring!!! Haven't heard a chsn feed in almost a month... Telus center ice sucks.
Mazi Patrick (@nachoxy) reported 15 minutes ago
@TELUS have the worst customer support I’ve ever experienced. They can’t can’t even keep to their promises @TELUSsupport
Mary Willatt (@mary_willatt) reported 19 minutes ago
@jaimepern we have Rogers and I have no complaints but a lot of neighbors report fairly frequent outages with their Telus but that might be just an issue with where we're situated
D̴Lo.WorldP. 🇸🇻🌎 (@WavyNationOne) reported 19 minutes ago
@onesoccer @TELUS Damn i hope hes good to go come June but I doubt it😢
Steve Pollard (@Steve_Pollard) reported 23 minutes ago
@TELUS I’ve sorted it now cost me time and gas money to pick it up and another hour on the phone! That’s money down the drain