Telus Outage Report in Edmonton, Alberta
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Edmonton come from postal codes T6L, T6W, T5T, T5Z, T6T, T5E and T5H.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 03: Problems at Telus
Telus is having issues since 07:00 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (47%)
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Phone (28%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map Near Edmonton, Alberta
The most recent Telus outage reports came from the following cities: Edmonton and St. Albert.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Edmonton |
||
| Edmonton |
Internet | |
| Edmonton |
Phone | |
| Edmonton |
Phone | |
| Edmonton |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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Katy Mackay
(@KatyMackay) reported
from
Edmonton, Alberta
hey @TELUSsupport, I’ve talked to two Telus tech support people already today. No access to Twitter, app or browser, while on wifi. Fine on data. The tech guys reset it and I get access for a minute, and then it goes out again. I see BC also had this issue.
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Justin
(@justinberubs) reported
from
Edmonton, Alberta
@elks @TELUS “This team is terrible but at least this box suite is pretty cool”
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S Gee
(@GahertySandra) reported
from
Edmonton, Alberta
Getting to 2 days without Internet. Work tomorrow with several critical meetings. @TELUS is doing nothing to address and we’re getting antsy. Everyone we talk to makes promises they then don’t deliver on (when we finally get through). Internet is an essential service.
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NadineBaileyUnifor
(@NadineYeg) reported
from
Edmonton, Alberta
@TELUS @TELUSsupport you changed emails and I still can’t access. 2 days on the phone and still not help. #horrible #worstserviceever
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Yvette Gillam
(@YvetteGillam) reported
from
Edmonton, Alberta
@jesssicrap @TELUS I'm just happy I'm not at work. Cause we can't call for help when we got no cell, my last STARS activation, booster was down and had to get someone to drive 20 min for service 😳 good times, not.
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Debbie W
(@debs_wolf) reported
from
Edmonton, Alberta
@shmitzysays I did with Telus but a restart of my phone seemed to have solved the issue
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NadineBaileyUnifor
(@NadineYeg) reported
from
Edmonton, Alberta
@TELUS @TELUSsupport you changed emails and I STILL CANT ACCESS. 4 hrs yesterday and no help and so far 1 he today and I have been transferred to 3 did department. #horribleservice
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💭++ : {𓂀 } Greeπ 𓀆 Ξyz 𓉢 חי
(@Robertial) reported
from
Edmonton, Alberta
Tread carefully, @TELUS . You’re entering a Lose-Lose situation. #100DaysOfPython “The best way to treat obstacles is to use them as stepping-stones. Laugh at them, tread on them, and let them lead you to something better.” —Enid Blyton
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FlocBoutique YEG
(@flocboutique) reported
from
Edmonton, Alberta
LOL @TELUS internet down on #BoxingDay
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Adam kelly
(@adamkelly111111) reported
from
Edmonton, Alberta
Just going to put it out on here if you are a TELUS customer and you are having slow service with them check your network for unauthorized access on ur internet always take time to search your wireless access for any provider just take a second for your security
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Cameron Young
(@CameronJY71) reported
from
Edmonton, Alberta
Tonight I learned that Canada 🇨🇦 has THEE worse cell phone provider companies/plans! This is a issue that NEEDS to be fixed AND talked about more! These companies and plans are PIRACY! Laws HAVE to be made! #Rogers #Telus #Bell
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East meets West
(@KeeperOfSheep) reported
from
Edmonton, Alberta
@TELUS with @Shawhelp adding #ShawBlueCurve to #Firestick, isn't it time you unblock #PikTV from running on devices that clearly can support the app
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Eileen Hoyland
(@Leenerrr) reported
from
Edmonton, Alberta
Me and the hubby are considering switching to Telus Fibre for our internet. We have no problems with the quality of Shaw, but b/c we’re mobility clients, Telus is offering GB fibre for $75 plus a bill credit. So honest opinions on quality plz! Anyone have Fibre w/Telus? 1/2
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Young Millennial Chinese Гордон👨🏻🧏🏻♂️🦻🏻🗣!!
(@CggGordon) reported
from
Edmonton, Alberta
@mwgbanks @TELUS @TELUSsupport Those are not bad speeds depending on the device. The free wifi I was using where I live was fluctuating really badly from as low as 2-5 Mbps so it was virtually unusable at some points. Have been wanting to get PureFibre for a long time now. Hopes are to get at least 1000 Mbps.
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East meets West
(@KeeperOfSheep) reported
from
Edmonton, Alberta
I stand corrected .. neither your digital or on phone clients seem educated about Telus ending support for current PikTV boxes... poor product knowledge all around ?
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MEHAK GILL
(@MehakGill123) reported
from
Edmonton, Alberta
@TELUSsupport Please help Me with Account Number 38040078 i have been ripped off by telus.
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East meets West
(@KeeperOfSheep) reported
from
Edmonton, Alberta
@TELUS your dealers in SW Edmonton are giving you a bad reputation with repeated attempts to solicit door to door, even after saying no and advising to leave the property. Stop supporting these sales tactics and leave people alone in their homes.
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Yvette Gillam
(@YvetteGillam) reported
from
Edmonton, Alberta
@I_Am_The_Storm_ @TELUS Ever time @TELUS goes down at work, I poop a little and pray no one does anything dumb.
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Ken reddekopp
(@kgredd) reported
from
Edmonton, Alberta
@TheSpinDoctor @MizzJackson @TELUS Due to their terrible customer service, they are one carrier I will never use. And now there’s Telus Health which makes them even more disgusting in my mind.
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East meets West
(@KeeperOfSheep) reported
from
Edmonton, Alberta
@TELUS how many clients are your online customer service chat agents expected to juggle at the same time. 20 minutes to confirm one detail, and a call from same agent asking for a different client confirms they juggle clients instead of resolving issues and moving on..
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Jean-François Mezei
(@jfmezei) reported
The “real” responses are coming in on PIAC’s privacy filing to #CRTC on the Covid Alert. app. Telus even brings up some of my arguments (rare !) I submitted early to raise questions to allow incumbents to provide evidence there is no problem. And Telus did.
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Lavshep
(@Lavshep) reported
@mediarz @TELUS @TELUSsupport Is that why your not online today......damn with is taking so long to fix it
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The Wizard
(@_7H3_W1Z4RD_) reported
@ctnashtag @TELUS There's no escape.... the Sun is a giant 5G tower.... We're doomed. Cooked. Stupid fake Chinese sun hoax.
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mediar
(@mediarz) reported
I haven't had internet service since 3:30pm Pacific today. I call tech support, Manny said there's an outage my area, he say check the outage website, a couple hours later I checked the website and there's nothing showing, and I still have no service. @TELUSsupport @TELUS wtf??
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Lee Kemp
(@Farmtech27) reported
@TELUS so my kids have to home school on Monday but our service sucks so bad we can't run 2 laptops at once. You able to help so my kids can learn
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mediar
(@mediarz) reported
~6hours into this outage. No notice, no updates. Do you even care of you have customers without service? @TELUS @TELUSsupport
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Andrew
(@andrewgoertzen) reported
@TELUSsupport I haven’t been able to receive any telus mobility support for days. Every time I call, it says the offices are closed. Im calling at 3-4pm pacific time!! I have a telus corporate account and this is awful service.
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Jean-François Mezei
(@jfmezei) reported
While on the surface, Telus’ response shows it won’t divulge IP/customer relationship, there are enough loopholes in the rule “exigent circumstances, or statutory authority” that remain unplugged with regards to govt asking telco for info. #CRTC
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🇨🇦Leah Brown
(@crbrowniegirl) reported
from
Campbell River, British Columbia
@TELUS so my poor mom...telus switches her house to fibre optic and they deleted her email account.. 1.5 weeks later and many hours on hold waiting still not fixed!!! Horrid service!!!!! Don't switch people!!!! Nanaimo telus Fibre...huge mess up!!!
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Rami Ghanem
(@ramigh) reported
Anyone else having significant internet issues with TELUS for the past ~month? I've had to use my phone's data plan + 4 fast passes to make it through the month... :(