Telus

Telus Outage Report in Edmonton, Alberta

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The latest reports from users having issues in Edmonton come from postal codes T6W, T5H, T5T, T5J, T5X, T5A, T5Z and T5L.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Edmonton, Alberta 12/14/2025 22:05

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Edmonton, Alberta

The most recent Telus outage reports came from the following cities: Edmonton and St. Albert.

Loading map, please wait...
City Problem Type Report Time
CanadaEdmonton Internet
CanadaEdmonton Internet
CanadaEdmonton Internet
CanadaEdmonton Internet
CanadaSt. Albert TV
CanadaEdmonton Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

  • adamkelly111111 Adam kelly (@adamkelly111111) reported from Edmonton, Alberta

    Just going to put it out on here if you are a TELUS customer and you are having slow service with them check your network for unauthorized access on ur internet always take time to search your wireless access for any provider just take a second for your security

  • Robertial 💭++ : {𓂀 } Greeπ 𓀆 Ξyz 𓉢 חי (@Robertial) reported from Edmonton, Alberta

    Tread carefully, @TELUS . You’re entering a Lose-Lose situation. #100DaysOfPython “The best way to treat obstacles is to use them as stepping-stones. Laugh at them, tread on them, and let them lead you to something better.” —Enid Blyton

  • KeeperOfSheep East meets West (@KeeperOfSheep) reported from Edmonton, Alberta

    @TELUS after three agents the best I got was, "wait for an email" with your imposed May deadline for #PikTV service I'd certainly like to have the required upgraded boxes ASAP . Customer experience on the decline ..

  • KeeperOfSheep East meets West (@KeeperOfSheep) reported from Edmonton, Alberta

    @TELUS how many clients are your online customer service chat agents expected to juggle at the same time. 20 minutes to confirm one detail, and a call from same agent asking for a different client confirms they juggle clients instead of resolving issues and moving on..

  • justinberubs Justin (@justinberubs) reported from Edmonton, Alberta

    @elks @TELUS “This team is terrible but at least this box suite is pretty cool”

  • DatBawse Cam. Aka Bawse 🇺🇦 (@DatBawse) reported from Edmonton, Alberta

    @SCUBADubois @TELUS Good to hear. I went to war with loyalties and retentions before just saying "ok cancel my service as of Sept 30" as I was signing up for new service under my parents name.

  • CggGordon Unacceptable Chinese Гордон 👨🏻🧏🏻‍♂️👂🏻🦻🏻 (@CggGordon) reported from Edmonton, Alberta

    @TELUSsupport Not happy with you Telus. You are losing my support fast.

  • Leenerrr Eileen Hoyland (@Leenerrr) reported from Edmonton, Alberta

    Me and the hubby are considering switching to Telus Fibre for our internet. We have no problems with the quality of Shaw, but b/c we’re mobility clients, Telus is offering GB fibre for $75 plus a bill credit. So honest opinions on quality plz! Anyone have Fibre w/Telus? 1/2

  • KeeperOfSheep East meets West (@KeeperOfSheep) reported from Edmonton, Alberta

    @TELUS with @Shawhelp adding #ShawBlueCurve to #Firestick, isn't it time you unblock #PikTV from running on devices that clearly can support the app

  • debs_wolf Debbie W (@debs_wolf) reported from Edmonton, Alberta

    @shmitzysays I did with Telus but a restart of my phone seemed to have solved the issue

  • DatBawse Cam. Aka Bawse 🇺🇦 (@DatBawse) reported from Edmonton, Alberta

    @SCUBADubois @TELUS @CRTCeng When we moved last September I fought with Telus to extend the contract at the new pricing. They wouldnt do it. So we just called in for "new" service under my parents name and got all the deals/freebies so easily.

  • CameronJY71 Cameron Young (@CameronJY71) reported from Edmonton, Alberta

    Tonight I learned that Canada 🇨🇦 has THEE worse cell phone provider companies/plans! This is a issue that NEEDS to be fixed AND talked about more! These companies and plans are PIRACY! Laws HAVE to be made! #Rogers #Telus #Bell

  • MonikaSocialYeg Monika Social (@MonikaSocialYeg) reported from Edmonton, Alberta

    Anyone else’s Telus Pik Tv not working?

  • MehakGill123 MEHAK GILL (@MehakGill123) reported from Edmonton, Alberta

    @TELUSsupport Please help Me with Account Number 38040078 i have been ripped off by telus.

  • GahertySandra S Gee (@GahertySandra) reported from Edmonton, Alberta

    Getting to 2 days without Internet. Work tomorrow with several critical meetings. @TELUS is doing nothing to address and we’re getting antsy. Everyone we talk to makes promises they then don’t deliver on (when we finally get through). Internet is an essential service.

  • MonikaSocialYeg Monika Social (@MonikaSocialYeg) reported from Edmonton, Alberta

    Anyone else’s Telus Pik TV down!?

  • kgredd Ken reddekopp (@kgredd) reported from Edmonton, Alberta

    @TheSpinDoctor @MizzJackson @TELUS Due to their terrible customer service, they are one carrier I will never use. And now there’s Telus Health which makes them even more disgusting in my mind.

  • CggGordon Young Millennial Chinese Гордон👨🏻🧏🏻‍♂️🦻🏻🗣!! (@CggGordon) reported from Edmonton, Alberta

    @mwgbanks @TELUS @TELUSsupport Those are not bad speeds depending on the device. The free wifi I was using where I live was fluctuating really badly from as low as 2-5 Mbps so it was virtually unusable at some points. Have been wanting to get PureFibre for a long time now. Hopes are to get at least 1000 Mbps.

  • KeeperOfSheep East meets West (@KeeperOfSheep) reported from Edmonton, Alberta

    I stand corrected .. neither your digital or on phone clients seem educated about Telus ending support for current PikTV boxes... poor product knowledge all around ?

  • flocboutique FlocBoutique YEG (@flocboutique) reported from Edmonton, Alberta

    LOL @TELUS internet down on #BoxingDay

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • marcedge1 Marc Edge (me/he) (@marcedge1) reported

    here we go again with #Telus . . . I just got an email telling me I had upgraded my service and it would cost me more every month . . . no I didn't

  • CAMHB5 CAMHB (@CAMHB5) reported

    How is increasing the price of a phone I just agreed to purchase just as we are concluding the transaction an acceptable business practice @TELUS? Not sure I’ve ever had a worse customer service experience in my life!

  • m1kewah0usekey Mr. Wolf (@m1kewah0usekey) reported

    @TELUS @Netflix_CA @discoveryplusCA trash service it never works

  • Salorwayne the ***** in the blockchain (@Salorwayne) reported

    @MarciIen I hope that you are speaking up and urging your government to reverse the CRTC's appalling decision to ignore their own advice and side with Rogers, Telus, and Bell regarding bulk rates for Internet service. It means a lot to this current resident at 700 Ontario.

  • PoweredbyPoodle CJ Frederick 🇺🇦 (@PoweredbyPoodle) reported

    @LTFD_NOIQ We both have phones that send us Amber Alerts, but neither of us (@TELUS network) received an alert. Curious about what went wrong.

  • jeremyfornow Jeremy Peter (@jeremyfornow) reported

    Get @TELUS service if you want to live in a major city and not be able to use your phone during an emergency. Can't check on the storm. Can't check on my elderly grandparents. Been trying to send this tweet for 45 mins. I pay $150+ a month. #shameful

  • KillaWats83 Ryan Watson (@KillaWats83) reported

    @TELUS is there any service issues happening right now because of the storm yesterday?

  • NorthernStation Pistol Dave - Medium/Rare (@NorthernStation) reported

    @Bell_Support @Bell @TELUS This “outage” has been ongoing for close to a month now effecting data access, with zero acknowledgement publicly. Customers receiving speeds of a whopping 5kbps. This is also effecting other companies and other customers who operate on Bell hardware, not just Bell customers.

  • martin_fff martin_fff (@martin_fff) reported

    @bcwestmind "let me list the ways telus sucks..." (no need, we all know)

  • TBengert moth (@TBengert) reported

    Sabrina here- telus is a piece of **** and I have not had service at all during this black out and I'm so internet deprived