Telus outages and service status in Edmonton, Alberta
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Full Outage Map
- Telus generated 1 outage signal in the last 24 hours around Edmonton, including 1 direct report.
- The most common problems reported in this area mention Internet, Phone, and TV.
- The most recent signal from this area was received May 3, 4:46 AM EDT.
- Internet (54%)
- Phone (18%)
- TV (14%)
- Wi-fi (11%)
- E-mail (4%)
The latest reports from users having issues in Edmonton come from postal codes T6L , T6W , T5Y , T5T , T6X , T5X , T5H and T5J .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Edmonton, Alberta
The most recent Telus outage reports came from the following cities: Edmonton, St. Albert, Sherwood Park, and Sturgeon.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton
|
Internet | 13 hours ago |
|
Edmonton
|
Phone | 1 day ago |
|
Edmonton
|
Phone | 2 days ago |
|
Edmonton
|
Wi-fi | 3 days ago |
|
Edmonton
|
Internet | 3 days ago |
|
Edmonton
|
Internet | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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charbroiled gargoyle ๐ (@newmusicmichael) reported from Edmonton, AlbertaAnd the only way we can change things is with $$$. Iโm slowly working on detangling myself from using any Telus services. I canโt support this company any longer.
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Ben Morley (@Ben_Morley92) reported from Edmonton, Alberta@momfromearth @davehodge20 @WhitecapsFC You think Telus is any better? They sent my job to India in 2019 and then announced higher stock dividends the next quarter. This problem is systemic.
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East meets West (@KeeperOfSheep) reported from Edmonton, AlbertaI stand corrected .. neither your digital or on phone clients seem educated about Telus ending support for current PikTV boxes... poor product knowledge all around ?
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S Gee (@GahertySandra) reported from Edmonton, AlbertaGetting to 2 days without Internet. Work tomorrow with several critical meetings. @TELUS is doing nothing to address and weโre getting antsy. Everyone we talk to makes promises they then donโt deliver on (when we finally get through). Internet is an essential service.
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socially_awkward (@David_Yeh) reported from Edmonton, AlbertaTelus fixed our PVR not recording issue by replacing our digital box, but now our box randomly freezes and reboots and it super hot to the touch ๐ก๐คฌ๐ฉ๐ง
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Syd Perkins (@sydthesquider) reported from Edmonton, AlbertaUnable to log into Telus TV + on my iPad. No problem with other devices. Anyone know why? @TELUSsupport
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Cam. Aka Bawse ๐บ๐ฆ (@DatBawse) reported from Edmonton, Alberta@SCUBADubois @TELUS @CRTCeng When we moved last September I fought with Telus to extend the contract at the new pricing. They wouldnt do it. So we just called in for "new" service under my parents name and got all the deals/freebies so easily.
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Cameron Young (@CameronJY71) reported from Edmonton, AlbertaTonight I learned that Canada ๐จ๐ฆ has THEE worse cell phone provider companies/plans! This is a issue that NEEDS to be fixed AND talked about more! These companies and plans are PIRACY! Laws HAVE to be made! #Rogers #Telus #Bell
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Just Cam. (@DatBawse) reported from Edmonton, AlbertaWhy ******** does my Telus cable/internet bill keep going up, despite me not making any ******* changes to my service. Used to be $189 now it's $210.
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๐๐๐_๐๐๐๐๐๐๐ก (Non-Parody account) (@big_fan2019) reported from Edmonton, Alberta@TELUSsupport trying to rotate a video on the Telus OPTIK app sucks it doesnโt work why
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Lincoln Ho | Yegventures ๐ป๐ฆ๐จ๐ฆ๐ญ๐ฐ (@yegventures) reported from Edmonton, Alberta@TELUSsupport I used to work in Assure. I've done everything on the last 24hrs client-side to fix the connection and eliminated all other conflicting devices. This is a TELUS-end issue. At the rate I'm going, my upload may be finished before my workday ends. I'm not risking it again for t/s.
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Ricky Mitchell ๐จ๐ฆ (@mitchell_ricky) reported from Edmonton, AlbertaAnyone elses @TELUS internet down in West Edmonton?
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Westview Legend ๐จ๐ฆ (@flyin_oryan) reported from Edmonton, Alberta@JackieBee_16 @Sportsnet @TELUS Are you using telus boxes on each TV? Or just the telus app? Initially they told me I just needed the app, and it was horrible. Had to get boxes for all my tvs.
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Debbie W (@debs_wolf) reported from Edmonton, Alberta@shmitzysays I did with Telus but a restart of my phone seemed to have solved the issue
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Cory (@CoryCVC) reported from Edmonton, AlbertaHey @TELUS @TELUSsupport are we having issues with text messages in Edm area? I can receive but cannot reply..help
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NadineBaileyUnifor (@NadineYeg) reported from Edmonton, Alberta@TELUS @TELUSsupport you changed emails and I still canโt access. 2 days on the phone and still not help. #horrible #worstserviceever
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mariam (@mariamdena) reported from Edmonton, Albertaanyone elseโs telus phone and Internet not working?
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Yvette Gillam (@YvetteGillam) reported from Edmonton, Alberta@I_Am_The_Storm_ @TELUS Ever time @TELUS goes down at work, I poop a little and pray no one does anything dumb.
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Chris (@patsnation0917) reported from Edmonton, AlbertaHas anyone elses @TELUS service been ****** lately? Mine's been glitchy and lags everytime I use the guide. I've reset everything by unplugging and plugging in again. Had service guys out here 3 times in the last 4 months. Is @shaw any better?
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Ross Flats Vintage Apparel (@RossFlats) reported from Edmonton, Alberta@EdmFootballTeam @TELUS โItโs all how you look at it, weโre either short 5 yards for a 1st down or we only need 5 yards to keep the chains movingโ
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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John Doe (@JohnDoe20782787) reported@SzaboSzivi @MelissaLMRogers The irony is people here will support bell/telus even though Rogerโs was majority Canadian employees.. even their call centres. But as long as that person is saving a buck itโs worth it
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JimmyJames (@jimmyjamesmm1) reported from Amherstburg, Ontario@ProvoGal01 @TELUS @TELUSsupport I ended up reporting the conversation and canceled all my bell subscriptions immediately. They called me telling me I could save money on my account and asked who I currently used as a phone and internet service provider. Wtf, how did they not know I was with bell for 15 years?
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TELUS Support (@TELUSsupport) reported@milleni0wl We're here to help and a DM away if you require assistance with your TELUS services.
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LookInTheMirror ๐จ๐ฆ (@Cyberia35267623) reported@IgorRyltsev Looks like the Neanderthal works for Telus maybe? Regardless, leave the kids out of it. Why traumatize them with CPS? ******* idiot.
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someguynamedrob (@htrob) reported@JackieBee_16 @Sportsnet Game hasn't frozen once for me. I'm on Shaw/Rogers. Could be a Telus thing. I've never liked their TV quality.
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RageAgainstTheElites๐จ๐ฆ๐ฎ๐น๐บ๐ฆ (@RageAtTheElites) reported@ProvoGal01 @TELUS @TELUSsupport You wanna pay low mobile rates, talk to the people in India, if not we have the Canadian Cusotmer Service line, but that cost $15 more a month. Your choice.
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Leroy (@Leroy9959171040) reported@ProvoGal01 @TELUS @TELUSsupport I never answer those calls, ignore them.
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Alvin "everything is completely satire" Alberta (@AAlberta1905) reported@CoryBMorgan Haha. I'm about to get starlink. The telus hub for rural internet is garbage. The lag times for watching live streams is so bad. My kid is losing his marbles getting timed out on his games. Done.
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Heather ๐ธ๐๐จ๐ฆ๐บ๐ฆ (@AlbertaWildcat) reported@TELUS outsourced all your call offices? Get an operator that can't pronouce my name. You outsourced to a differnt country whose first language is not English? You are losing a customer.
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Derek Braid (@Royal_Arse) reportedRogers took ~$82M via Canada Emergency Wage Subsidy program, with top three telcos (Rogers, Bell, Telus) receiving >$240M while paying billions in dividends. Individuals receiving CERB had to repay over-payments, white collar welfare industry did not. Now mass layoffs.