Telus

Telus Outage in Edmonton, Alberta

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

 No problems detected at Telus

Telus problems in the last 24 hours in Edmonton, Alberta

Telus Outage Chart in Edmonton, Alberta 09/23/2020 00:00

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Internet 50.90% Internet
  • Phone 20.96% Phone
  • TV 8.38% TV
  • Wi-fi 7.78% Wi-fi
  • E-mail 6.29% E-mail
  • Total Blackout 5.69% Total Blackout

Telus Outage Map Near Edmonton, Alberta

The most recent outage reports and issues originated from Edmonton, St. Albert, Sherwood Park and St. Albert.

CanadaEdmonton Internet
CanadaEdmonton E-mail
CanadaEdmonton Wi-fi
CanadaEdmonton Internet
CanadaEdmonton Internet
CanadaEdmonton Internet

Telus in Edmonton, Alberta Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:
  • ChadOhman Physically Distanced Chad Ohman (@ChadOhman) reported from Edmonton, Alberta

    @TELUS I downgraded from gigabit to 750 and now my upload is half what I’m paying for. It’s been a month, your manager went on vacation and has since failed to reply to me. I’ve but over 30 hours into fixing your problem. The CRTC has the complaint.

  • Harpe97 ChiefBadger 37-25-9 (@Harpe97) reported from Edmonton, Alberta

    Is it just me or does @TELUS have the worst, most time consuming prompts on the phone? Even for something simple that you need a quick answer for clarification on your bill. And the new 4K cable box is brutal service compared to regular cable? Is it the new Samsung tv? 😡

  • VAHIDAYAN Vahid Ayan ❄️🦅 (@VAHIDAYAN) reported from Edmonton, Alberta

    @TELUS Why our home security (smart cameras) stops recording from time to time? We bought this service 2 months ago and not recording has happened twice. The 2nd one happed last week when we are away? How we should trust this service and tools?

  • Harpe97 ChiefBadger 37-25-9 (@Harpe97) reported from Edmonton, Alberta

    Hey #Telus .... thanks for wasting 3 hours of my life today with a no show, an error in the system is why the tech never showed. After an hour wait on the phone. So 4 hours, add in a pissy mood. 😡

  • MHClark2617 Mary-Helen Clark (@MHClark2617) reported from Edmonton, Alberta

    Can any #yeg peeps tell me their thoughts on @ShawInfo? My @TELUS internet has been out for 7 hours after I was told the issue was resolved and I need a new provider.

  • MHClark2617 Mary-Helen Clark (@MHClark2617) reported from Edmonton, Alberta

    Really disappointed in @TELUS, who suspended my service with zero warning, leaving my entire home without internet. This is the second time it’s happened in a year. Maybe it’s time to make the switch to @shaw.

  • David_Yeh socially_awkward (@David_Yeh) reported from Edmonton, Alberta

    Telus fixed our PVR not recording issue by replacing our digital box, but now our box randomly freezes and reboots and it super hot to the touch 😡🤬😩🧐

  • Madi39 Madison Moroz: PLAYOFF BOUND!!! (@Madi39) reported from Edmonton, Alberta

    Ummmm my tv signal is now lost?!! Wtf Telus

  • tburns34 Taylor Burns (@tburns34) reported from St. Albert, Alberta

    Hey @TELUSBusiness you’re customer service is horrifying. Made the switch to Shaw and will be switching my home internet and personal cell phone as well. You’re a joke @TELUS

  • ChadOhman Physically Distanced Chad Ohman (@ChadOhman) reported from Edmonton, Alberta

    @telus @TELUSsupport when I say “activation code” to your annoying IVR, it should send me to technical support, not billing. 30 mins waiting on hold for nothing. It’s 2020 and voice recognition is better than that.

  • JMarshyBosco93 Joshua Marshall (@JMarshyBosco93) reported from Edmonton, Alberta

    @PierreVLeBrun I got Telus cable in Alberta & it’s not on any of the NHL Centre Ice channels. Bad look for the @NHL so far.

  • dingdish Chris Dingman (@dingdish) reported from Edmonton, Alberta

    @TELUS your cable and wifi sucks!! And yes I’ve tried unplugging the modem and cable box 🙄🙄🙄🙄🤬🤬

  • stukehrig Stuart Kehrig (@stukehrig) reported from Edmonton, Alberta

    ****, ****, **** **** @TELUS Your website sucks, it times out my changing cable package and wants to sell me a wifi booster starter pack when I have one and all I want is an expansion pack.

  • Costello_stats Oiler Guy Steve (@Costello_stats) reported from Edmonton, Alberta

    @Robin_Brownlee @AmandaCTV @ctvedmonton The whole city looks like **** honestly. Weeds everywhere, grass uncut, garbage everywhere. It sucks, but you sympathize with the city as they try to juggle it all... your yard should be taken care of by @TELUS ASAP

  • KeeperOfSheep KeeperOfSheep (@KeeperOfSheep) reported from Edmonton, Alberta

    @YouTubeTV it's time to step up and #savecanada. @Bell @TELUS @RiverTVNow are not providing a viable service to Canadians

  • cdnantman Tony Hornung (@cdnantman) reported from Edmonton, Alberta

    $1000 @TELUS bill this month. 5X the previous month’s bill. All “airtime overage” charges. No warning, no courtesy call. Thanks for the “support”. Taking suggestions for a new service provider.

  • lawnmowerhosp Lawnmower Hospital (@lawnmowerhosp) reported from Edmonton, Alberta

    Don't know what going on today. Having major @TELUS issues with our phone. Extremely sorry. #Droppingcalls

  • yegventures Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported from Edmonton, Alberta

    @SteveThePylon @dailytechnewssh @TELUSsupport @TELUS @Rogers I also used to use Shaw. Had to reboot my modem if I needed to work for an hour without lag. When I called to cancel, they tried to sell me some sort of speed boost service. Nope. They should've just never slowed it down.

  • yegventures Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported from Edmonton, Alberta

    @TELUSsupport I used to work in Assure. I've done everything on the last 24hrs client-side to fix the connection and eliminated all other conflicting devices. This is a TELUS-end issue. At the rate I'm going, my upload may be finished before my workday ends. I'm not risking it again for t/s.

  • yegventures Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported from Edmonton, Alberta

    @etowntechy @dailytechnewssh @TELUSsupport @TELUS @Rogers And I'm an Optik TV customer too! I've even unplugged one STB, and haven't used the other one (PVR STB) in over a week. I pay nearly $200/mo for sub-par service. In Canada, the internet is an essential service. Imagine getting power or natural gas 60% of the time. @CRTCeng @TELUS

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • WhatAJo33956289 Cdn Wasteland (Parler- Lionschild3309) (@WhatAJo33956289) reported

    @ElevatedMonkey Mine goes from fast to buffering then to lost signal. Only been the last 3 weeks. Still waiting for Telus tech to call back.

  • TSNWrestling TSN Wrestling (@TSNWrestling) reported

    @LordGarth_Izar You need to subscribe to TSN. If you're having trouble logging in through Telus, try reaching out to @TSNHelp

  • LordGarth_Izar Lord Garth 2.0 🪒 (@LordGarth_Izar) reported

    @TSNWrestling Do I need to subscribe to TSN direct? My subscription to TSN through Telus PikTV doesn’t give usually access to the web feed. Can anyone watch Dynamite tonight by just going to the website without a login?

  • neeelsaaj jasleen (@neeelsaaj) reported

    @TELUSsupport Hi! I need help with internet package / connection for my suite. I have an account with Telus for a different service

  • trollmonkeyman Trollmonkey (@trollmonkeyman) reported

    Not super happy with @TELUS. Despite being a loyal customer for some time, I'm unable to upgrade my existing internet plan to the gigabit unless I fork over almost double what they're charging new customers. The #corporategreed found in the Canadian telecom #oligopoly blows.

  • HNamir Hasan Namir (@HNamir) reported

    @ethorkel I’m with Freedom myself and though the network isn’t as good as Telus but they’re so much better now and I get 25 gbs (yes I’m on my phone a lot) and where I go etc, never had any issues !

  • HNamir Hasan Namir (@HNamir) reported

    @ethorkel Oh yeah I used to work for Bell so I totally understand why you would want to leave them ! Telus’ network is just as good !

  • Trey2k11 Trey3Anthony (@Trey2k11) reported

    Lol damn this telus wait is long i jus need some wi-fi for my crib

  • Mariann73461316 Afia (@Mariann73461316) reported

    Why on EARTH should I do that when I've no business with them? Then I call today & you say it'll take 3/4 days before I can get a new modem. We opted for online learning so my children are having serious problems with following their classwork. See the problem? @TELUS it is then.

  • Laura_Dudas Laura Dudas (@Laura_Dudas) reported

    @tarabyte1 This was supposed to be fixed. I have called Telus and they indicated this will be down in the next 20 minutes. I will go check this afternoon to make sure they follow through.