Telus Outage Report in Edmonton, Alberta
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If you are having issues, please submit a report below.
The latest reports from users having issues in Edmonton come from postal codes T5H, T5W, T5A, T6R, T5T, T6W, T6P and T5R.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (24%)
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TV (9%)
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Wi-fi (9%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map Near Edmonton, Alberta
The most recent Telus outage reports came from the following cities: Sherwood Park, Edmonton, Fort Saskatchewan and St. Albert.
| City | Problem Type | Report Time |
|---|---|---|
 Sherwood Park |
Internet | |
| Sherwood Park |
Internet | |
| Sherwood Park |
Total Blackout | |
| Edmonton |
Internet | |
| Sherwood Park |
Internet | |
| Sherwood Park |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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East meets West
(@KeeperOfSheep) reported
from
Edmonton, Alberta
@TELUS your dealers in SW Edmonton are giving you a bad reputation with repeated attempts to solicit door to door, even after saying no and advising to leave the property. Stop supporting these sales tactics and leave people alone in their homes.
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Young Millennial Chinese Гордон👨🏻🧏🏻♂️🦻🏻🗣!!
(@CggGordon) reported
from
Edmonton, Alberta
@mwgbanks @TELUS @TELUSsupport Those are not bad speeds depending on the device. The free wifi I was using where I live was fluctuating really badly from as low as 2-5 Mbps so it was virtually unusable at some points. Have been wanting to get PureFibre for a long time now. Hopes are to get at least 1000 Mbps.
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NadineBaileyUnifor
(@NadineYeg) reported
from
Edmonton, Alberta
@TELUS @TELUSsupport you changed emails and I STILL CANT ACCESS. 4 hrs yesterday and no help and so far 1 he today and I have been transferred to 3 did department. #horribleservice
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Yvette Gillam
(@YvetteGillam) reported
from
Edmonton, Alberta
@I_Am_The_Storm_ @TELUS Ever time @TELUS goes down at work, I poop a little and pray no one does anything dumb.
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FlocBoutique YEG
(@flocboutique) reported
from
Edmonton, Alberta
LOL @TELUS internet down on #BoxingDay
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S Gee
(@GahertySandra) reported
from
Edmonton, Alberta
Getting to 2 days without Internet. Work tomorrow with several critical meetings. @TELUS is doing nothing to address and we’re getting antsy. Everyone we talk to makes promises they then don’t deliver on (when we finally get through). Internet is an essential service.
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Ken reddekopp
(@kgredd) reported
from
Edmonton, Alberta
@TheSpinDoctor @MizzJackson @TELUS Due to their terrible customer service, they are one carrier I will never use. And now there’s Telus Health which makes them even more disgusting in my mind.
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Adam kelly
(@adamkelly111111) reported
from
Edmonton, Alberta
Just going to put it out on here if you are a TELUS customer and you are having slow service with them check your network for unauthorized access on ur internet always take time to search your wireless access for any provider just take a second for your security
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Debbie W
(@debs_wolf) reported
from
Edmonton, Alberta
@shmitzysays I did with Telus but a restart of my phone seemed to have solved the issue
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Justin
(@justinberubs) reported
from
Edmonton, Alberta
@elks @TELUS “This team is terrible but at least this box suite is pretty cool”
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Eileen Hoyland
(@Leenerrr) reported
from
Edmonton, Alberta
Me and the hubby are considering switching to Telus Fibre for our internet. We have no problems with the quality of Shaw, but b/c we’re mobility clients, Telus is offering GB fibre for $75 plus a bill credit. So honest opinions on quality plz! Anyone have Fibre w/Telus? 1/2
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Can someone help me open this jar?
(@irobox_Cap) reported
from
Edmonton, Alberta
@TELUS wtf I was supposed to get a TV with my home severices and now I'm not. Come pick up your cable boxes
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Cameron Young
(@CameronJY71) reported
from
Edmonton, Alberta
Tonight I learned that Canada 🇨🇦 has THEE worse cell phone provider companies/plans! This is a issue that NEEDS to be fixed AND talked about more! These companies and plans are PIRACY! Laws HAVE to be made! #Rogers #Telus #Bell
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NadineBaileyUnifor
(@NadineYeg) reported
from
Edmonton, Alberta
@TELUS @TELUSsupport you changed emails and I still can’t access. 2 days on the phone and still not help. #horrible #worstserviceever
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Renato Gandia 🇵🇭🇨🇦🏳️🌈
(@RenatoGandia) reported
from
Edmonton, Alberta
Really excited about moving back to Calgary, but @Telus is making it difficult. Why did you cancel our connection appointment tomorrow that we scheduled weeks ago and you don’t give explanation? Or provide acceptable solutions?
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East meets West
(@KeeperOfSheep) reported
from
Edmonton, Alberta
@TELUS with @Shawhelp adding #ShawBlueCurve to #Firestick, isn't it time you unblock #PikTV from running on devices that clearly can support the app
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Yvette Gillam
(@YvetteGillam) reported
from
Edmonton, Alberta
@jesssicrap @TELUS I'm just happy I'm not at work. Cause we can't call for help when we got no cell, my last STARS activation, booster was down and had to get someone to drive 20 min for service 😳 good times, not.
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Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰
(@yegventures) reported
from
Edmonton, Alberta
@trinighyul @TELUSsupport @TELUS Oh that's horrible. A couple years ago I was part of the 1% of users who had no email service for weeks.
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Just Cam.
(@DatBawse) reported
from
Edmonton, Alberta
Why ******** does my Telus cable/internet bill keep going up, despite me not making any ******* changes to my service. Used to be $189 now it's $210.
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Katy Mackay
(@KatyMackay) reported
from
Edmonton, Alberta
hey @TELUSsupport, I’ve talked to two Telus tech support people already today. No access to Twitter, app or browser, while on wifi. Fine on data. The tech guys reset it and I get access for a minute, and then it goes out again. I see BC also had this issue.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Jabberwocky
(@JabberwockyP) reported
@SassBot69 @RomeTimed @theJagmeetSingh Yeah. However, it wasn't just SaskTel and MTS that offered those prices. Rogers, Bell, and Telus matched. So that leaves 2 possibilities. Either they lost money on providing service there for that price (gouging the rest of us to make up for it) or it was still profitable.
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JW
(@mobile23) reported
@TELUSsupport Thanks but no thanks. I had enough bad attitude and experiences from your staffs. I will just drop both my home and business Telus accounts later in the year
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cmptrrmike
(@MandroStar) reported
@Bell Bell was the worst cell phone company I’ve used in my life. Switched to Telus and they’ve been great
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Chris Harvey
(@ThisGuyHarvey) reported
I don't usually take to social media to voice my displeasure, but my word @TELUS, you have some of the worst, piss poor customer service I have ever experienced. #CustomerServiceFail
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Midusza
(@Midusza_) reported
@TELUS ’m then informed there’s essentially nothing they can do as I’m outside my 30 days of cancellation. Meaning I either have to pay for two lines or cancel my old phone number. What an absolute joke.
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DJ Milkman
(@DJMilkman) reported
@TELUSsupport what is TELUS current customer support phone number for home accounts and how do I reach a department which would handle legal issues surrounding a home services account?
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PJ
(@pammyJ79) reported
@eissyrc My home internet is thru Telus as well, had no issues with it though.
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Lexi 🔥
(@Lexi_InTheCave) reported
Cable had its problems but allowing Telus to stream television on the shittiest internet connection known to man was a collosal mistake.
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warehousewilly51 #FUT #BanishTheFourHorsemen
(@MyTruthMyBody) reported
@TELUS Canada is responsible for 1.6% of 0.04%. Let that fact sink in....get the picture. We in Canada as in most of the World are @ 0 Co@ Emissions and have been. THERE IS NO Co2 Climate Crisis. You claim to be up to date, look into Geoengineering. Your asleep or part of the problem.
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Eric Attard
(@attard1978) reported
@FidoSolutions will subscribers in the west end of Montreal be compensated For several days of cellular outage, while Bell and Telus mobiles phones were functioning as normal ? #icestorm2023