Telus Outage in Edmonton, Alberta

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

 No problems detected at Telus

Telus problems in the last 24 hours in Edmonton, Alberta

Telus Outage Chart in Edmonton, Alberta

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

E-mail
(85.77%)
Internet
(6.53%)
Phone
(4.39%)
TV
(1.59%)
Total Blackout
(.89%)
Wi-fi
(.83%)

Telus Outage Map Near Edmonton, Alberta

The most recent outage reports and issues originated from Edmonton, St. Albert, Fort Saskatchewan and Sherwood Park.

Edmonton E-mail
Edmonton E-mail
Edmonton Internet
Edmonton E-mail
Edmonton Internet
Edmonton Wi-fi

Telus in Edmonton, Alberta Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:
  • 2Zero54 BryanBowen (@2Zero54) reported from Edmonton, Alberta

    @AzorcanGlobal @TELUS @TELUSsupport Mine was down for over 2 days. Didn’t even bother calling Telus about it because their customer service is horrible

  • keatsmom Celeste (@keatsmom) reported from Edmonton, Alberta

    Day 2 with no @TELUSsupport @TELUS email. Sure would like to know what's going on. When it comes time to renew my plan in October, this lack of service will go a long way in helping me decide what to do. 🤔🤔

  • MMACSCOT Mark McDonald (@MMACSCOT) reported from Edmonton, Alberta

    @TheGentYYC @TELUS @TELUSsupport It happens. I’m surprised they were rude. Anyway, hope all better next time. I like TELUS because of their community generosity

  • MMACSCOT Mark McDonald (@MMACSCOT) reported from Edmonton, Alberta

    @TheGentYYC @TELUS @TELUSsupport My experiences with TELUS has been the opposite. Superb customer service.

  • pajowh Patricia Wheadon (@pajowh) reported from Edmonton, Alberta

    Great. @BlueJays game just starts and @telus tv signal is lost again. C’mon! #optiktvsucks

  • pajowh Patricia Wheadon (@pajowh) reported from Edmonton, Alberta

    @TELUS tv signal lost more than it is found. Bet #shawtv customers are enjoying @BlueJays game #optiktvsucks

  • jennxanderson cheddar the dog (@jennxanderson) reported from Edmonton, Alberta

    lol okay update: Telus rep finally came and fixed my internet and it wasn’t my modem or wiring or anything... SOMEONE CUT MY SPECIFIC APARTMENT LINE IN THE BASEMENT OF THE BUILDING JUST MY SUITE WHO IS AFTER ME FIRST MY CAR GETTING BROKEN TWICE INTO AND NOW THIS

  • yegVRABEL VRABEL Construction (@yegVRABEL) reported from Edmonton, Alberta

    @ctvedmonton @TELUS cut our power lines while installing the same cables. This was a year ago and still no resolution. @ChemcoLtd was the contractor and they offered $300 gift card 😂and didn’t even follow through on that ! Never mind the food that spoiled and generators brought in myself.

  • adrianborowsky Adrian Borowsky (@adrianborowsky) reported from Edmonton, Alberta

    @tonyposnanski @TheRealOJ32 Golly. @TELUS , maybe you were right about cyber bullying. Help this poor man. He's being treated as if he killed 2 people or something.

  • DinicolaNicola Yes, Nicola Dinicola is my real name (@DinicolaNicola) reported from Edmonton, Alberta

    From my desk, I can overhear my colleague having an EPIC argument with Telus customer service on the phone. It's both funny and terrifying. I'm trying not to giggle, but I'm cringing so hard on behalf of the Telus rep that my toes are curling inside my shoes. #badservice

  • gurlygurl_99 Christina (@gurlygurl_99) reported from Edmonton, Alberta

    @TELUSsupport On hold for 40 minutes now with support. Saw webmail was down but I don’t see anything about internet down.....still looking around while waiting on hold. #telus #yeg #longholdtimes

  • PascalVII Chase Pascal-Quewezance (@PascalVII) reported from Edmonton, Alberta

    @RastaDaMonsta @TELUS Facts. I need to do the same. They charged my mom internet 150 when she was only getting 8mbps down/upload

  • eglinski Don 🏴 (@eglinski) reported from Edmonton, Alberta

    Trying to enjoy #ChernobylHBO #GameofThrones @HBO @HBOCanada except that @CraveCanada is just devastatingly awful. It’s just 1080p sh!t-smeared digital artefacts across my screen. Sad that @STARZ was sucked in by @BellMediaPR @TELUS and their garbage service. Better to pirate FYI

  • commotio_cordis Jessie Breton (@commotio_cordis) reported from Edmonton, Alberta

    Back up briefly and down again. @TELUS @TELUSsupport

  • aWYNNING Alãnãtudē (@aWYNNING) reported from Edmonton, Alberta

    @RuckingHook_2 @Bell I was at telus for 20, since they were clearnet but then shit went downhill. Virgin is technically bell & had the best plan for me but holy shit, I’ve never experienced this type of service, ever.

  • richard_nel Richard (@richard_nel) reported from Edmonton, Alberta

    @ZacTrolley @TELUS And people think the carbon tax is bad. At least it has a greater good purpose.

  • ryan_dauphinee Ryan Dauphinee 🇨🇦 (@ryan_dauphinee) reported from Edmonton, Alberta

    If this is the kind of service @Telus provides Im definitely not switching there when my contract expires. @TELUSsupport what seems to be the problem solving this.

  • RStarFan 🇨🇦 Erin Thomas 🇨🇦 (@RStarFan) reported from Edmonton, Alberta

    Seriously @TELUS trying to watch the Oscars on your app, Optic tv & I'm getting error 4-44-104 Come on, nothing but problems with our internet since switching!

  • nvan97 Father of 1* (*2nd arriving in March) (@nvan97) reported from Edmonton, Alberta

    @Mandoline79 I’ve been moderately happy with Telus but I think they all suck pretty bad.

  • timmyschutz13 Timothy Schutz (@timmyschutz13) reported from Edmonton, Alberta

    @TELUSsupport Just wanted to give a shout out to Edna at the WEM Lower level #telus store for helping me with my iPhone. Great customer service!! #yeg @Official_WEM

  • CCWWFoundation Christina Forbes (@CCWWFoundation) reported from Edmonton, Alberta

    @anthonyfurey Roger's has some #Huawei tech but it's 90% Ericsson tech. #Telus and BCE have spent MILLIONS in @Huawei5G preparations an internal Telus Document did say it would cost over $1 BILLION to replace, given how invested bcIMC is in Telus and the Chinese network it won't happen.

  • CCWWFoundation Christina Forbes (@CCWWFoundation) reported from Edmonton, Alberta

    Government could block #Huawei from supplying 5G equipment to Canadian carriers. A ban of that nature would undermine #Telus investments in network infrastructure and could cost carriers $1 BILLION DOLLARS @SpencerFernando

  • corbincavanagh Corbin (@corbincavanagh) reported from Edmonton, Alberta

    Not normally am I this petty but the treatment and service from Telus is beyond abysmal....I recommend anyone to use any other provider 😂 @TELUS @TELUSsupport

  • Stephane774 Yamamoto97 (@Stephane774) reported from Edmonton, Alberta

    @_CarryK @Sportsnet @EdmontonOilers It’s Shaw, not Sportsnet. I have Telus and have had no problems.

  • Stephane774 Yamamoto97 (@Stephane774) reported from Edmonton, Alberta

    I’m pretty sure it’s Shaw because I have Telus and have had no issues tonight .

  • AyazBhanji Ayaz Bhanji (@AyazBhanji) reported from Edmonton, Alberta

    @Shawhelp your customer service is TERRIBLE. I was moving to TELUS, you convinced me to stay, charged me an extra $100 on my bill for nothing. Can’t get a hold of you so I had to personally go in an complain. Very bad. I’m done with you.

  • BJenner_31 brendan jensen (@BJenner_31) reported from Edmonton, Alberta

    @Duncanwf @usarausch TSN...our TELUS login might work for ya.

  • niceshyguy Nahid Sarangi (@niceshyguy) reported from Edmonton, Alberta

    @TELUS @TELUSsupport You people are thieves! Not to mention your customer support agents over the phone are so incompetent and rude; hanging up on a client for no reason. Way to lose a customer for life. Absolutely disgusted.

  • DeannaMuise Deanna Muise (@DeannaMuise) reported from Edmonton, Alberta

    HEY @TELUS Over 40 minutes now. Thanks for lousy service

  • CandaceElliott Candace Elliott (@CandaceElliott) reported from Edmonton, Alberta

    @TELUSsupport I have a 2000 sq ft. home and 4 Telus boosts in order to get a decent wifi network. I have already had two boosts stop working now I have four ...two work and two don’t.. on hold on phone... #frustrating

  • tkoriordan Terry O'Riordan (@tkoriordan) reported from Edmonton, Alberta

    .@CityofEdmonton there’s a series of tweets here that can be added to the public consultations for Rossdale (or River Crossing as no one is calling it). Ultimately, it boils down to Renfrew/Ducey/Telus/ReMax Field is a city community asset not a development liability.

  • redbud170 Dwaine Larose ?? (@redbud170) reported from Edmonton, Alberta

    @TELUS it’s 1:40pm and I’ve been sitting at home waiting for my confirmed tech support appointment scheduled between 11am-1pm and your technician is a no show. I’ve now been on hold with you for 40mins trying to talk to someone about it. #NotImpressed #PoorService

  • DavidMarrese david marrese (@DavidMarrese) reported from Edmonton, Alberta

    @Shawhelp once again....absolutely zero help. @TELUS sign me up

  • ibojcreative Jodi (@ibojcreative) reported from Edmonton, Alberta

    @telus you are the worst. You finally lure me over. Yet you continually disappoint. I don’t understand your customer service at all. This is rediculous.

  • ScooterMojo ScooterMojo (@ScooterMojo) reported from Edmonton, Alberta

    Does @ShawInfo wifi throttle certain types of internet traffic? I find sometimes it loads twitter images super slow. @Macgyyver says she has heard the same from others. Telus has been knocking on doors offering cheap pricing on fibre internet lately...

  • MikeJenkinson Mike Jenkinson (@MikeJenkinson) reported from Edmonton, Alberta

    First TELUS store at WEM: “That is a promo plan that can only be done by calling customer service because you are not buying a new phone.” Second TELUS store at WEM: “Oh sure, we can add that promo plan to your existing phone. (30 seconds later) There you go. Have a nice night.”

  • aWYNNING Eh-Wynner (@aWYNNING) reported from Edmonton, Alberta

    @mlindgrin2000 @TELUS Yea telus! Fix it!

  • CraftyGal65 Cora Shaw (@CraftyGal65) reported from Edmonton, Alberta

    No however I did see it on tv. I’m on @TELUS for mobility and home. I had to reactivate my Emergency Respnse app to see the message. Wondering if it’s an issue with the IOS update?

  • aWYNNING Eh-Wynner (@aWYNNING) reported from Edmonton, Alberta

    @CaffeineScene @TELUS I try not to yell because I was in customer service for so long but my bro said, sometimes you need to for them to take you seriously.

  • aWYNNING Eh-Wynner (@aWYNNING) reported from Edmonton, Alberta

    @itiswhatitisnt1 @TELUS I’ve been dealing with a supervisor as per post. But now she’s not responding over last 2 weeks since I said maybe I should take my service elsewhere seeing how it has been 4 months of this.

  • aWYNNING Eh-Wynner (@aWYNNING) reported from Edmonton, Alberta

    If you were receiving horrible service IE. @telus optik TV shutting down daily for 4 months, what would you do? I’ve been kind, never yelled, had 4 tech visits, a cancelled tech, 2 no show tech & dealt with NUMEROUS reps & supervisors whom have not followed thru either.

  • DanielBennett19 Daniel Bennett (@DanielBennett19) reported from Edmonton, Alberta

    @Rogers I’ll just buy it outright from Apple and keep my $60/mo 10GB plan. In fact, I’ll see if Telus is able to match the plan to gain a new customer.

  • GoetzRodney Rodney Goetz (@GoetzRodney) reported from Edmonton, Alberta

    How many times is Edmonton city council going to give Telus a chance to fix signals on the lrt? Too many already I see.

  • ryzshrn Riyaz Sharan (@ryzshrn) reported from Edmonton, Alberta

    Nothing like getting an email from @TELUS saying we’re increasing your phone bill ‘cause we’re “awesome” & now I get a call saying thank u for being a valued customer & we’d like to give you an iPad for free lol here’s an idea put the “free” iPad dollars towards my bill! #annoyed

  • digitalyssa Alyssa N (@digitalyssa) reported from Edmonton, Alberta

    @eissyrc Telus owns public mobile and they do build your own plans with data only. Doesn’t help with phone incentives though cause you have to BYO phone.

  • ryzshrn Riyaz Sharan (@ryzshrn) reported from Edmonton, Alberta

    @eissyrc I’m sorry that #telus is garbage. That’s horrible. They are only about the money. We have everything Telus and we are patiently waiting for our contract to end and we will be exploring options cause supporting Telus is not in the future for us.

  • ryzshrn Riyaz Sharan (@ryzshrn) reported from Edmonton, Alberta

    Oh @TELUSsupport @telus how is it ok for you to increase plans that customers are locked in? Does this mean we can cancel or change our plans at anytime? #annoyed #disappointed

  • imcedricperez Ced Perez (@imcedricperez) reported from Edmonton, Alberta

    i was waiting for 56 mins on hold then the phone finally rang but then i got disconnected.. noooooo @TELUS help

  • LD_JasperGates LD_JasperGates (yeg) (@LD_JasperGates) reported from Edmonton, Alberta

    Come down this weekend to upgrade your smartphone with Telus! Right now the Samsung S9 is on promotion for $0 down on select 2yr plans.

  • miketheref Mike “The Ref” Malowany (@miketheref) reported from Edmonton, Alberta

    @TELUSsupport @TELUS how long do I have to be on hold when I want to upgrade my service and renew!!! 30 min so far. How much do you want your customers? #gettingfrustrated

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • HolmanMichelle Michelle Holman (@HolmanMichelle) reported

    @globalnews Has anyone decided to start a class action suit on Telus for the email outage. I will be on that instantly. DM me if you do. Day 9 of no email. Disastrous. #telusemailoutage #whowillpay #telusemailissues #telussupport #telussupprt #telus

  • HolmanMichelle Michelle Holman (@HolmanMichelle) reported

    @PennyDaflos @TELUS @CTVVancouver Has anyone decided to start a class action suit on Telus for the email outage. I will be on that instantly. DM me if you do. No email since aug 14 at 1:35. Disastrous #telusemailoutage #whowillpay #telusemailissues #telussupport #telussupprt #telus

  • HolmanMichelle Michelle Holman (@HolmanMichelle) reported

    @LesliBoldt @KenCoach Has anyone decided to start a class action suit on Telus for the email outage. I will be on that instantly. DM me if you do. No email since Wes the 14 at 1:35. #telusemailoutage #whowillpay #telusemailissues #telussupport #telussupprt #telus

  • HolmanMichelle Michelle Holman (@HolmanMichelle) reported

    @MicronComputing Has anyone decided to start a class action suit on Telus for the email outage. I will be on that instantly. DM me if you do. #telusemailoutage #whowillpay #telusemailissues #telussupport #telussupprt #telus

  • HolmanMichelle Michelle Holman (@HolmanMichelle) reported

    @PennyDaflos Has anyone decided to start a class action suit on Telus for the email outage. I will be on that instantly. DM me if you do. #telusemailoutage #whowillpay #telusemailissues #telussupport #telussupprt #telus

  • HolmanMichelle Michelle Holman (@HolmanMichelle) reported

    Has anyone decided to start a class action suit on Telus for the email outage. I will be on that instantly. DM me if you do. #telusemailoutage #whowillpay #telusemailissues #telussupport #telussupprt #telus

  • rfaulder Richard Faulder (@rfaulder) reported

    @TELUSsupport @Kassquatched @SteffenyM @TELUS i called support and they rebuilt my account attempting to fix it and now I can’t even log in to any piktv app 🙃

  • RickYaeger Rick Yaeger (@RickYaeger) reported

    @TELUSsupport When we’re watching shows on the AppleTV, the picture quality downshifts throughout the show because of poor bandwidth. But sure, it’s because there’s a Kindle in the bedroom that is showing its screensaver while connect to WiFi and not just crappy Telus service.

  • Nic_Amaya Nic Amaya (@Nic_Amaya) reported from Inkaneep, British Columbia

    @asisports Completely inconceivable!!! Time to move to #shaw because @TELUS can’t even fix their own technical problems... mind blowing.... I stand with you on this buddy!!!!

  • milancosovic Milan Cosovic (@milancosovic) reported

    @journeydan @TELUS I wonder if Bell will ever do it instead of the crap Samsung version now.