Telus Outage Report in Edmonton, Alberta

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Edmonton, Alberta

The most recent Telus outage reports came from the following cities: Edmonton, Sturgeon, Sherwood Park, and St. Albert.

City	Problem Type	Report Time
Edmonton	Internet	3 days ago
Edmonton	E-mail	3 days ago
Edmonton	Internet	3 days ago
Edmonton	Phone	4 days ago
Edmonton	TV	4 days ago
Edmonton	Phone	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

• 
  East meets West (@KeeperOfSheep) reported 4 minutes ago from Edmonton, Alberta

  @TELUS your dealers in SW Edmonton are giving you a bad reputation with repeated attempts to solicit door to door, even after saying no and advising to leave the property. Stop supporting these sales tactics and leave people alone in their homes.

• 
  Yvette Gillam (@YvetteGillam) reported 9 minutes ago from Edmonton, Alberta

  @jesssicrap @TELUS I'm just happy I'm not at work. Cause we can't call for help when we got no cell, my last STARS activation, booster was down and had to get someone to drive 20 min for service 😳 good times, not.

• 
  NadineBaileyUnifor (@NadineYeg) reported 12 minutes ago from Edmonton, Alberta

  @TELUS @TELUSsupport you changed emails and I STILL CANT ACCESS. 4 hrs yesterday and no help and so far 1 he today and I have been transferred to 3 did department. #horribleservice

• 
  Justin (@justinberubs) reported 14 minutes ago from Edmonton, Alberta

  @elks @TELUS “This team is terrible but at least this box suite is pretty cool”

• 
  Young Millennial Chinese Гордон👨🏻🧏🏻‍♂️🦻🏻🗣!! (@CggGordon) reported 14 minutes ago from Edmonton, Alberta

  @mwgbanks @TELUS @TELUSsupport Those are not bad speeds depending on the device. The free wifi I was using where I live was fluctuating really badly from as low as 2-5 Mbps so it was virtually unusable at some points. Have been wanting to get PureFibre for a long time now. Hopes are to get at least 1000 Mbps.

• 
  💭++ : {𓂀 } Greeπ 𓀆 Ξyz 𓉢 חי (@Robertial) reported 15 minutes ago from Edmonton, Alberta

  Tread carefully, @TELUS . You’re entering a Lose-Lose situation. #100DaysOfPython “The best way to treat obstacles is to use them as stepping-stones. Laugh at them, tread on them, and let them lead you to something better.” —Enid Blyton

• 
  Cameron Young (@CameronJY71) reported 15 minutes ago from Edmonton, Alberta

  Tonight I learned that Canada 🇨🇦 has THEE worse cell phone provider companies/plans! This is a issue that NEEDS to be fixed AND talked about more! These companies and plans are PIRACY! Laws HAVE to be made! #Rogers #Telus #Bell

• 
  Just Cam. (@DatBawse) reported 19 minutes ago from Edmonton, Alberta

  Why ******** does my Telus cable/internet bill keep going up, despite me not making any ******* changes to my service. Used to be $189 now it's $210.

• 
  Yvette Gillam (@YvetteGillam) reported 20 minutes ago from Edmonton, Alberta

  @I_Am_The_Storm_ @TELUS Ever time @TELUS goes down at work, I poop a little and pray no one does anything dumb.

• 
  Katy Mackay (@KatyMackay) reported 21 minutes ago from Edmonton, Alberta

  hey @TELUSsupport, I’ve talked to two Telus tech support people already today. No access to Twitter, app or browser, while on wifi. Fine on data. The tech guys reset it and I get access for a minute, and then it goes out again. I see BC also had this issue.

• 
  Debbie W (@debs_wolf) reported 27 minutes ago from Edmonton, Alberta

  @shmitzysays I did with Telus but a restart of my phone seemed to have solved the issue

• 
  MEHAK GILL (@MehakGill123) reported 29 minutes ago from Edmonton, Alberta

  @TELUSsupport Please help Me with Account Number 38040078 i have been ripped off by telus.

• 
  Adam kelly (@adamkelly111111) reported 31 minutes ago from Edmonton, Alberta

  Just going to put it out on here if you are a TELUS customer and you are having slow service with them check your network for unauthorized access on ur internet always take time to search your wireless access for any provider just take a second for your security

• 
  FlocBoutique YEG (@flocboutique) reported 32 minutes ago from Edmonton, Alberta

  LOL @TELUS internet down on #BoxingDay

• 
  NadineBaileyUnifor (@NadineYeg) reported 34 minutes ago from Edmonton, Alberta

  @TELUS @TELUSsupport you changed emails and I still can’t access. 2 days on the phone and still not help. #horrible #worstserviceever

• 
  East meets West (@KeeperOfSheep) reported 47 minutes ago from Edmonton, Alberta

  @TELUS how many clients are your online customer service chat agents expected to juggle at the same time. 20 minutes to confirm one detail, and a call from same agent asking for a different client confirms they juggle clients instead of resolving issues and moving on..

• 
  Ken reddekopp (@kgredd) reported 48 minutes ago from Edmonton, Alberta

  @TheSpinDoctor @MizzJackson @TELUS Due to their terrible customer service, they are one carrier I will never use. And now there’s Telus Health which makes them even more disgusting in my mind.

• 
  Eileen Hoyland (@Leenerrr) reported 50 minutes ago from Edmonton, Alberta

  Me and the hubby are considering switching to Telus Fibre for our internet. We have no problems with the quality of Shaw, but b/c we’re mobility clients, Telus is offering GB fibre for $75 plus a bill credit. So honest opinions on quality plz! Anyone have Fibre w/Telus? 1/2

• 
  S Gee (@GahertySandra) reported 56 minutes ago from Edmonton, Alberta

  Getting to 2 days without Internet. Work tomorrow with several critical meetings. @TELUS is doing nothing to address and we’re getting antsy. Everyone we talk to makes promises they then don’t deliver on (when we finally get through). Internet is an essential service.

• 
  East meets West (@KeeperOfSheep) reported 58 minutes ago from Edmonton, Alberta

  @TELUS with @Shawhelp adding #ShawBlueCurve to #Firestick, isn't it time you unblock #PikTV from running on devices that clearly can support the app

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ems (@Ems98142113) reported 58 seconds ago

  Yenno what I love, throwing money literally down the drain.. it’s the same as paying for internet from @TELUS. Nothing comes out of it.

• 
  J (@PlateauKids) reported 2 minutes ago

  @CTVMorningYYC is there a reason why we get the Edmonton morning show on Fridays instead of Calgary, even though we are on the Cgy channel? Or is it a telus TV issue?

• 
  Ems (@Ems98142113) reported 5 minutes ago

  And I LOVE when you call to give feedback or whatever, wait on the phone for three damn hours just to have them say “hey sorry your internet sucks, we’re not gonna look into it, although we can offer you 50 cents off your next bill.” **** OFF I JUST WANNA WATCH NETFLIX @TELUS

• 
  Sarah (@MeowsMeoww) reported 10 minutes ago

  @TELUSsupport Telus is there still and outage in Surrey? Still no Cable or internet for almost 24 hours

• 
  🇨🇦John Homan 🙂 (@JBH8) reported 14 minutes ago

  @imboblayton @TELUS I've never heard of @Telus doing door canvassing, they may call from an identifiable number. I call scam on this one

• 
  becca (@vecca22) reported 16 minutes ago from Skidegate, British Columbia

  Also I want service at my house grr, then I could at least use telus hub

• 
  J (@PlateauKids) reported 16 minutes ago

  @CTVJefferson @CTVMorningYYC Crap! I will go grill Telus about it then. As has always been the case in this province, the Edmonton version doesn't quite live up to their Calgary counterparts ;)

• 
  Irreverant of Big D (@ChinookArchYYC) reported 18 minutes ago

  Anyone else having issues with Telus mobile calls not working this morning?

• 
  Mike Hicke (@HickeMike) reported 21 minutes ago

  @TELUSsupport Sent it . It’s a long rant . If you can actually do anything I’ll be surprised cause your customer service has SUCKED so far, to deal with my simple issue that can never get solved. Ps I have talked to 20 Telus reps saying they will help me. Let’s see

• 
  Conservative YYC (@KM_Calgary) reported 22 minutes ago

  @LisaDavisYYC @BrockWHarrison To be clear, the Telus Convention Center has utilized all available walk in spots. Appointments will still receive their vaccine. Only the AstraZeneca vaccine is affected. Appointments for Pfizer are still moving forward. Moderna vaccine is delayed due to production issues.