Telus Outage Report in Edmonton, Alberta

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (13%)
• TV (7%)
• E-mail (5%)
• Total Blackout (5%)

Live Outage Map Near Edmonton, Alberta

The most recent Telus outage reports came from the following cities: Edmonton, Sturgeon, Sherwood Park, and St. Albert.

City	Problem Type	Report Time
Edmonton	Internet	1 day ago
Edmonton	E-mail	1 day ago
Edmonton	Internet	1 day ago
Edmonton	Phone	2 days ago
Edmonton	TV	2 days ago
Edmonton	Phone	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

• 
  Chase Pascal-Quewezance (@PascalVII) reported 7 minutes ago from Edmonton, Alberta

  @RastaDaMonsta @TELUS Facts. I need to do the same. They charged my mom internet 150 when she was only getting 8mbps down/upload

• 
  cheddar the dog (@jennxanderson) reported 8 minutes ago from Edmonton, Alberta

  lol okay update: Telus rep finally came and fixed my internet and it wasn’t my modem or wiring or anything... SOMEONE CUT MY SPECIFIC APARTMENT LINE IN THE BASEMENT OF THE BUILDING JUST MY SUITE WHO IS AFTER ME FIRST MY CAR GETTING BROKEN TWICE INTO AND NOW THIS

• 
  Alãnãtudē (@aWYNNING) reported 11 minutes ago from Edmonton, Alberta

  @RuckingHook_2 @Bell I was at telus for 20, since they were clearnet but then shit went downhill. Virgin is technically bell & had the best plan for me but holy shit, I’ve never experienced this type of service, ever.

• 
  Don 🏴 (@eglinski) reported 12 minutes ago from Edmonton, Alberta

  Trying to enjoy #ChernobylHBO #GameofThrones @HBO @HBOCanada except that @CraveCanada is just devastatingly awful. It’s just 1080p sh!t-smeared digital artefacts across my screen. Sad that @STARZ was sucked in by @BellMediaPR @TELUS and their garbage service. Better to pirate FYI

• 
  🇨🇦 Erin Thomas 🇨🇦 (@RStarFan) reported 14 minutes ago from Edmonton, Alberta

  Seriously @TELUS trying to watch the Oscars on your app, Optic tv & I'm getting error 4-44-104 Come on, nothing but problems with our internet since switching!

• 
  Richard (@richard_nel) reported 16 minutes ago from Edmonton, Alberta

  @ZacTrolley @TELUS And people think the carbon tax is bad. At least it has a greater good purpose.

• 
  Celeste (@keatsmom) reported 17 minutes ago from Edmonton, Alberta

  Day 2 with no @TELUSsupport @TELUS email. Sure would like to know what's going on. When it comes time to renew my plan in October, this lack of service will go a long way in helping me decide what to do. 🤔🤔

• 
  Christina (@gurlygurl_99) reported 18 minutes ago from Edmonton, Alberta

  @TELUSsupport On hold for 40 minutes now with support. Saw webmail was down but I don’t see anything about internet down.....still looking around while waiting on hold. #telus #yeg #longholdtimes

• 
  Patricia Wheadon (@pajowh) reported 22 minutes ago from Edmonton, Alberta

  @TELUS tv signal lost more than it is found. Bet #shawtv customers are enjoying @BlueJays game #optiktvsucks

• 
  Father of 1* (*2nd arriving in March) (@nvan97) reported 23 minutes ago from Edmonton, Alberta

  @Mandoline79 I’ve been moderately happy with Telus but I think they all suck pretty bad.

• 
  BryanBowen (@2Zero54) reported 38 minutes ago from Edmonton, Alberta

  @AzorcanGlobal @TELUS @TELUSsupport Mine was down for over 2 days. Didn’t even bother calling Telus about it because their customer service is horrible

• 
  Adrian Borowsky (@adrianborowsky) reported 40 minutes ago from Edmonton, Alberta

  @tonyposnanski @TheRealOJ32 Golly. @TELUS , maybe you were right about cyber bullying. Help this poor man. He's being treated as if he killed 2 people or something.

• 
  VRABEL Construction (@yegVRABEL) reported 41 minutes ago from Edmonton, Alberta

  @ctvedmonton @TELUS cut our power lines while installing the same cables. This was a year ago and still no resolution. @ChemcoLtd was the contractor and they offered $300 gift card 😂and didn’t even follow through on that ! Never mind the food that spoiled and generators brought in myself.

• 
  Yes, Nicola Dinicola is my real name (@DinicolaNicola) reported 46 minutes ago from Edmonton, Alberta

  From my desk, I can overhear my colleague having an EPIC argument with Telus customer service on the phone. It's both funny and terrifying. I'm trying not to giggle, but I'm cringing so hard on behalf of the Telus rep that my toes are curling inside my shoes. #badservice

• 
  Ryan Dauphinee 🇨🇦 (@ryan_dauphinee) reported 47 minutes ago from Edmonton, Alberta

  If this is the kind of service @Telus provides Im definitely not switching there when my contract expires. @TELUSsupport what seems to be the problem solving this.

• 
  Mark McDonald (@MMACSCOT) reported 51 minutes ago from Edmonton, Alberta

  @TheGentYYC @TELUS @TELUSsupport My experiences with TELUS has been the opposite. Superb customer service.

• 
  Mark McDonald (@MMACSCOT) reported 56 minutes ago from Edmonton, Alberta

  @TheGentYYC @TELUS @TELUSsupport It happens. I’m surprised they were rude. Anyway, hope all better next time. I like TELUS because of their community generosity

• 
  Patricia Wheadon (@pajowh) reported 57 minutes ago from Edmonton, Alberta

  Great. @BlueJays game just starts and @telus tv signal is lost again. C’mon! #optiktvsucks

• 
  Jessie Breton (@commotio_cordis) reported 59 minutes ago from Edmonton, Alberta

  Back up briefly and down again. @TELUS @TELUSsupport

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mathew McFarlane (@MTMcFarlane92) reported 5 minutes ago

  @TELUS @CynthiaMD92 I received a 260$ bill to my cancelled account and telus threatened to take it to collections. I've been on the phone 6 hours and they say they can't waive fees on a cancelled account. but they can certainly apply them. File a complaint with CCTS! #CCTS #Extortion

• 
  JD in Coquitlam (@JaonsVan) reported 8 minutes ago

  @paul_wb_wtf @TELUS @TELUSsupport I think prolonged heat is bad.

• 
  Benny Mathew (@bennymathew1512) reported 11 minutes ago

  @TELUSsupport have been trying to call TELUS support for the last two months now. Received multiple messages someone will call, not one call received till date, can someone please respond !!

• 
  Alberta EMS War Room (@AB_EMS_War_Room) reported 12 minutes ago

  @Daveroe404Dave Thanks for posting this! We were told it was a Telus server issue. We are paramedics and aren’t sure of how it all works with 911. A fire dp centre was able to receive some calls but EMS dispatch was not. In our exp w/AHS dp, they NEVER notify the public of this issue.

• 
  Katherine Moore (@runningintoyoga) reported 17 minutes ago

  @TELUSsupport terrible support with Telus. Need to change my plan and hours of wait times and no online support!

• 
  Cynthia (@CynthiaMD92) reported 17 minutes ago

  @TELUS Absolutely the worst customer service. We have been unable to get service in our area since February because of problems with the tower. We switched recently to FIDO which is absolutely perfect but you guys have charged me a penalty for leaving

• 
  WTIRealist (@WTIBull) reported 19 minutes ago from Toronto, Ontario

  @Mackslann @TELUSsupport @TELUS Darren Entwisle too busy buying his wife another Hermes Birkin in Palm Springs to give a ****.

• 
  AJ Chaldez 🇨🇦🇬🇷🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@andysactionpix) reported 19 minutes ago

  @Shawhelp Can someone pls explain why on a daily basis does my TV reception freeze? Is it a) signal problem coming into my home b) problem with my 5-year old wifi modem c) time to switch to Telus fibre as they call daily wanting me to switch?? I have internet 600. Daily issues!

• 
  Cynthia (@CynthiaMD92) reported 20 minutes ago

  @TELUS Not only that we’ve been given stupid solutions like we will reduce your data by 2 gigs a month and that will bring your bill down by $5 a month. I asked how is that going to help with no phone service? Their response back to me was it won’t but it least you’ll get a cheaper bill

• 
  RACHEL LYN (@The_Rachel_lyn) reported 23 minutes ago

  @TELUSsupport I just opened my account today. I signed up for the my telus app and added the new info , it said I’d get an email to approve the request but I never got anything