Telus Outage Report in Edmonton, Alberta
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The latest reports from users having issues in Edmonton come from postal codes T6W, T5H, T5T, T5X, T5Z, T5L, T6H and T5J.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map Near Edmonton, Alberta
The most recent Telus outage reports came from the following cities: St. Albert and Edmonton.
| City | Problem Type | Report Time |
|---|---|---|
 St. Albert |
TV | |
| Edmonton |
Wi-fi | |
| Edmonton |
Total Blackout | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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Cam. Aka Bawse 🇺🇦
(@DatBawse) reported
from
Edmonton, Alberta
@SCUBADubois @TELUS @CRTCeng When we moved last September I fought with Telus to extend the contract at the new pricing. They wouldnt do it. So we just called in for "new" service under my parents name and got all the deals/freebies so easily.
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Sarah Parkes
(@SarahPa58703798) reported
from
Edmonton, Alberta
@telus currently been on hold for 1hr 45 minutes trying to speak to customer services about my contract…..!
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Unacceptable Chinese Гордон 👨🏻🧏🏻♂️👂🏻🦻🏻
(@CggGordon) reported
from
Edmonton, Alberta
@TELUSsupport Not happy with you Telus. You are losing my support fast.
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Adam kelly
(@adamkelly111111) reported
from
Edmonton, Alberta
Just going to put it out on here if you are a TELUS customer and you are having slow service with them check your network for unauthorized access on ur internet always take time to search your wireless access for any provider just take a second for your security
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Jon G.
(@WhiplashHimself) reported
from
Edmonton, Alberta
Considering @Rogers @RogersHelps has screwed me around long enough, and refused to get with the times to help me out. I’m likely going to change providers after over 10 years of being a customer. Hey @TELUS, how you doin?
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East meets West
(@KeeperOfSheep) reported
from
Edmonton, Alberta
I stand corrected .. neither your digital or on phone clients seem educated about Telus ending support for current PikTV boxes... poor product knowledge all around ?
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tracy gora
(@thetrblwthtracy) reported
from
Edmonton, Alberta
@TELUS where are the reward points for my cell service? I pay $163/month and get nothing. The pmt is never late & I’ve been a customer since 2012. My Home Services are LINKED. Norton Security is LINKED. My Apple Watch is LINKED. Fourteen points in almost 2 years?? C’mon #telus
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Monika Social
(@MonikaSocialYeg) reported
from
Edmonton, Alberta
Anyone else’s Telus Pik Tv not working?
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💭++ : {𓂀 } Greeπ 𓀆 Ξyz 𓉢 חי
(@Robertial) reported
from
Edmonton, Alberta
Tread carefully, @TELUS . You’re entering a Lose-Lose situation. #100DaysOfPython “The best way to treat obstacles is to use them as stepping-stones. Laugh at them, tread on them, and let them lead you to something better.” —Enid Blyton
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🎂 🚧 Jeff Nachtigall
(@dirklancer) reported
from
Edmonton, Alberta
@Ell_Chris I emailed picture of the "Telus Field" parking sign, and the "ReMax Field" sign at the entrance, and said I wasn't aware of any event at (or the existence of) "Telus Field". I was then told the issue was resolved.
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Ken reddekopp
(@kgredd) reported
from
Edmonton, Alberta
@TheSpinDoctor @MizzJackson @TELUS Due to their terrible customer service, they are one carrier I will never use. And now there’s Telus Health which makes them even more disgusting in my mind.
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Cam. Aka Bawse 🇺🇦
(@DatBawse) reported
from
Edmonton, Alberta
@SCUBADubois @TELUS Good to hear. I went to war with loyalties and retentions before just saying "ok cancel my service as of Sept 30" as I was signing up for new service under my parents name.
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M I Mubarak Sadhar
(@Mubarak_sadhad) reported
from
Edmonton, Alberta
@TELUS @TELUSsupport horrible pathetic customer service at your branch and on the phone. I want to cancel your stupid service but that too is so hard
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MEHAK GILL
(@MehakGill123) reported
from
Edmonton, Alberta
@TELUSsupport Please help Me with Account Number 38040078 i have been ripped off by telus.
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East meets West
(@KeeperOfSheep) reported
from
Edmonton, Alberta
@TELUS after three agents the best I got was, "wait for an email" with your imposed May deadline for #PikTV service I'd certainly like to have the required upgraded boxes ASAP . Customer experience on the decline ..
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FlocBoutique YEG
(@flocboutique) reported
from
Edmonton, Alberta
LOL @TELUS internet down on #BoxingDay
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East meets West
(@KeeperOfSheep) reported
from
Edmonton, Alberta
@TELUS how many clients are your online customer service chat agents expected to juggle at the same time. 20 minutes to confirm one detail, and a call from same agent asking for a different client confirms they juggle clients instead of resolving issues and moving on..
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Monika Social
(@MonikaSocialYeg) reported
from
Edmonton, Alberta
Anyone else’s Telus Pik TV down!?
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East meets West
(@KeeperOfSheep) reported
from
Edmonton, Alberta
@TELUS with @Shawhelp adding #ShawBlueCurve to #Firestick, isn't it time you unblock #PikTV from running on devices that clearly can support the app
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Cameron Young
(@CameronJY71) reported
from
Edmonton, Alberta
Tonight I learned that Canada 🇨🇦 has THEE worse cell phone provider companies/plans! This is a issue that NEEDS to be fixed AND talked about more! These companies and plans are PIRACY! Laws HAVE to be made! #Rogers #Telus #Bell
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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letstradeit
(@letstradeit123) reported
@TELUS @TELUSsupport you guys ruined my day. What a garbage customer service.
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Sondra
(@sondra99999) reported
@Telus @ADT stop calling me. I don’t need your service. I’m on the do not call list (which is a joke)
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Rachel (Clowning myself era)
(@starkidsftw) reported
TELUS LET ME CANCEL TV I DON'T NEED IT STOP TRYING TO LOWER THE PRICE I STILL DON'T USE IT
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football team fan #1 🔴🤝
(@sbchillins) reported
@TELUS Instead of this **** Telus fix your hbo crave. Most expensive subscription I have and your interface is garbage. God forbid I forget what episode I left off on.
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Frank.
(@JF_Viljoen) reported
@freedomsupport Yea and the hopping between towers during a seemingly fine call was a deal breaker for my iPhone 12. I just find it a little rude that you promote a product that your company knows works at a subpar level. Now that I’m on a Telus network the basement is completely fine.
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Ora DeMille
(@DeMille1800) reported
Telus as a company is absolute garbage. My bill just jumped $60 with no explanation... not even an email. Telus needs to be regulated to the extent they need to ask permission to scratch their own ***! 🤬
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Sheadon | Yoshi Flames Fan
(@DatRagingYoshi7) reported
Is anyone having issues trying to run the Livestream for the Flames Game tonight? On my end, it appears the Livestream pulled an Erik Gudbranson and shows nothing but a Telus Ad and then nothing more than a Black Screen. Is this just me, or are others having issues? #CofRed
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Beam, B.A.
(@beamgrrl) reported
@Mitchell_AB @KikkiPlanet Telus is not the worst cell phone provider I’ve ever had. That’s as much as I have to offer them.
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Evang. Dayle Jones-Johnson
(@EvangDJones) reported
@TELUS @TELUSBusiness @TELUSsupport I am not sure why it is so difficult to get help. I have been waiting 7 days for a manager call back. I have been a customer since Clearnet. This is poor customer service
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football team fan #1 🔴🤝
(@sbchillins) reported
@TELUS *types into goggle* are there any options in BC other the Telus. Nope just this ****.