Telus Outage Report in Edmonton, Alberta

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Edmonton, Alberta

The most recent Telus outage reports came from the following cities: Sherwood Park, Edmonton, Sturgeon, and St. Albert.

City	Problem Type	Report Time
Sherwood Park	TV	19 hours ago
Edmonton	Internet	5 days ago
Edmonton	E-mail	5 days ago
Edmonton	Internet	5 days ago
Edmonton	Phone	6 days ago
Edmonton	TV	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

• 
  Ryan Dauphinee 🇨🇦 (@ryan_dauphinee) reported 1 minute ago from Edmonton, Alberta

  @TELUSsupport You can have your tech support reach out to me. Just tried the Telus Assist and it didnt understand my questions, and I called the tech support number and its “can expect wait times of up to 45 mins” Im not wasting my time sitting on hold....

• 
  Candace Elliott (@CandaceElliott) reported 2 minutes ago from Edmonton, Alberta

  Honestly! @telus please stop sending salesmen to my door over and over! I already am a customer so stop bugging me to switch some services. Then the guy flat out asks how much I pay for a service! I’m not giving out financial info on my doorstep!! #telus

• 
  Harmony (@Coffee_Baileys) reported 4 minutes ago from Edmonton, Alberta

  @Saucy_Napkin Maybe you could help TELUS do something about these insane international calls going to everyone’s cell phones

• 
  Deborah Mullan (@deborahmullan) reported 23 minutes ago from Edmonton, Alberta

  @DanDuckering @TELUS Well, we know that increasing the market share is more important that worrying about customer retention, since most won't bother leaving anyway. I hate Telus.

• 
  Sandra McLaren Boos (@SandraBoos) reported 24 minutes ago from Edmonton, Alberta

  @TELUS @TELUSsupport @teluslabtest I just spent 2 hours troubleshooting with a rep in regards to not receiving incoming calls on my cell phone for 2 weeks from Mar 30 to April 10 as per bill. They would NOT help me with compensation after problem fixed and regained service.

• 
  Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 24 minutes ago from Edmonton, Alberta

  If traditional TV-service telecom companies (like @telus, @Shawhelp, @Rogers, @Bell) want to keep their current subscriber base from mass increase in @Netflix subscriptions, they'll need to not only allow data overages, but open their VOD to free rentals. #telco #canada #big3

• 
  Ricky Mitchell (@mitchell_ricky) reported 25 minutes ago from Edmonton, Alberta

  @SteveThePylon @SamInYEG It depends! Ive had good experiences with telus. For example i just upgraded my internet from 150mbps to 1gbps and it actually dropped my cable/internet bill by $50 per month. They were doing the internet for $85 and they gave it to me for $65 as a long time customer lol.

• 
  Lyndsay Mimzy Slack (@Mimz_Slacker) reported 26 minutes ago from St. Albert, Alberta

  @TELUS it is with sad news that I announce I have no choice but to cancel your services. I am stuck working from home for the foreseeable future and your internet services just aren't cutting it. The best in my area is Internet 75. Shaw is able to provide me with Internet 600.

• 
  Andre (@YegAndre) reported 27 minutes ago from Edmonton, Alberta

  @TELUS I have some questions about our home internet bill this month. I tried to call customer support several times but I can’t get through. Thank you!

• 
  Harmony (@Coffee_Baileys) reported 34 minutes ago from Edmonton, Alberta

  @mental_gas @TELUS Yup, Chad for me too today. 7 times in 5 hours. It’s actually a slow day.

• 
  Lyn Sonnenberg 🇨🇦 (@lynsonnenberg) reported 38 minutes ago from Edmonton, Alberta

  @e45mcmanus It’s a good thought. Our Telus issue was resolved by then as it was an afternoon appointment. Gave me time to actually have lunch (novel idea).

• 
  Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 38 minutes ago from Edmonton, Alberta

  @JohnZmhr @plbg_s @Bell @TELUS They can also make VODs free. It's not like people aren't paying for service. I pay nearly $200 for landline, internet, and TV (basic + Cantonese). It's probably why so many are switching to Netflix.

• 
  Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 43 minutes ago from Edmonton, Alberta

  @JohnZmhr @plbg_s @Bell @TELUS It's strangely an 'essential service' that has been rationed out by providers and streaming services it seems. Imagine if gas was only working 80% of the time or electricity was 60% power.

• 
  Michele (@Fairyswirls) reported 48 minutes ago from Edmonton, Alberta

  Bought tickets online for @TELUS #marvel exhibition for 1145 still have to wait in line and not one person out of 6 that I have asked knows why terrible first experience been in line for 25 mins dont buy online.. #sucks

• 
  Big Mama E🦒 (@erinsterrr) reported 49 minutes ago from Edmonton, Alberta

  @TELUS @TELUSsupport once again the most unprofessional and poor service. Booked my home service install on January 17 for feb 7. The fiber was never installed so the technician couldn’t perform his work. NOW they are telling me March 3. LOL bye keeping Shaw. #ridiculous

• 
  Vance Avery (@vanceavery) reported 51 minutes ago from Edmonton, Alberta

  @TELUSsupport @TELUS have lost my phone service!

• 
  ChiefBadger 37-25-9 (@Harpe97) reported 56 minutes ago from Edmonton, Alberta

  Morning Warriors! I think I’m going to cancel my #Telus cable package. All of it. I can’t get into anything. When the #EdmontonOilers come back, then I’ll renew. Let’s see what they say. Stay tuned 😂

• 
  Aimee MacCallum (@AimeeMaccallum) reported 56 minutes ago from Edmonton, Alberta

  @TELUS @WEMovement Hey @TELUS I’m kinda done with continuing to pay for a service I’m not receiving. The only person kicked off my zoom meeting twice. Can’t refresh my email. Making it really difficult to work from home #horribleinternet #evenworstservice #onholdforhours

• 
  Habanerogal (@habanerogal) reported 60 minutes ago from Edmonton, Alberta

  @marnipanas @TELUS I hope they got educated on asking for pronouns in order to improve the quality of service to their clients.

• 
  Iron Ball Marketing (@ironballmarket) reported 60 minutes ago from Edmonton, Alberta

  @TELUSsupport Simple question and failure to answer telus. Shameful how you treat clients during a national emergency

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Marco ~ generally 🇨🇦 (@GenerallyMarco) reported 4 minutes ago

  @stephenlautens I have Telus Pure Fibre. Same price: 260+ Channels, Crave+Netflix (free with service), 1GB upload/1GB download, 1 4K PVR+3 boxes (no rental charge). Shaw/Rogers is garbage.

• 
  KL (she/her) (@Frecklez_77) reported 8 minutes ago

  Geez. @TELUS get yo **** together. My husband and I both received calls now about setting up an appointment. An appt has been confirmed to be in our notes both times... No one can make it happen sooner than Sunday though. 😒😩

• 
  Oilersnation.com (@OilersNation) reported 8 minutes ago

  @AndolfAlberta Ha Telus so poor and out of the loop

• 
  racquets (@racquets100) reported 13 minutes ago

  @stephenlautens Do what everybody else does. Tell them you're gonna cancel and move to shaw or telus for way less. They'll reduce your cost to way below what it is now. If not then move - but that won't happen. This is the experience of me and at least 4 friends.

• 
  Bluyx (@Bluyx1) reported 13 minutes ago

  @vanpatsow @TELUS Are you stupid, its called opt out of promos *******.

• 
  traditional yeast bread roll (@lilcoconutbun) reported 15 minutes ago

  @dontperceive i had to take a meeting at m*tchstick because i no longer have an office and there’s not a single plug to charge your laptop. not one in the entire cafe. and the only wifi is public telus from a few stores down. yet it was full of ppl working on their laptops??i dont understand

• 
  Matt Plamondon (8-7-0) 🏒 (@MattyPlumz) reported 16 minutes ago

  Alright @TELUS wtf is wrong with your Wifi?? Can hardly even watch a damn video, constant buffering. I’ve reset numerous times. Getting very annoyed now.

• 
  Skinny Genes Foundation (@smardiac) reported 23 minutes ago

  @TELUS @TELUSHealth @TELUS_Ag I am setting up an online silent auction to raise money for a Scholarship I've set up in my Dad and Uncle's name. If by chance you read this and have anything you'd be willing to donate, that would mean the world to me. I'd love your help in my mission to reduce these tragedies.

• 
  Kevin's Bacon (@kevinsbaconband) reported 27 minutes ago from Nanaimo, British Columbia

  Wow, I just used the Babylon App by Telus and was able to talk to a doctor via webcam within 24 hours. Obviously it has its limitations but a pretty good service that beats sitting in a walk-in clinic for hours. @babylonhealth

• 
  Bluyx (@Bluyx1) reported 29 minutes ago

  @LaylandMeeks @TELUS Never had a problem with it, maybe try not being an idiot?