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Telus Outage Report in Edmonton, Alberta

Why is my Telus service not working?

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

The latest reports from users having issues in Edmonton come from postal codes T6W , T5T , T5H , T5E , T6X , T5Z , T5A and T5X .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

March 30: Problems at Telus

Telus is having issues since 10:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 48% Internet (48%)
  • 23% Phone (23%)
  • 13% Wi-fi (13%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Live Outage Map Near Edmonton, Alberta

The most recent Telus outage reports came from the following cities: Edmonton, Sturgeon, Sherwood Park, and St. Albert.

CityProblem TypeReport Time
Edmonton TV 2 hours ago
Edmonton Phone 3 hours ago
Edmonton Wi-fi 1 day ago
Edmonton Wi-fi 2 days ago
Edmonton Wi-fi 2 days ago
Edmonton Internet 2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

  • 2Zero54
    BryanBowen (@2Zero54) reported from Edmonton, Alberta

    More Telus email issues this morning. The $10 rebate doesn’t cut it #Telus #fixit

  • Roopanova
    🦁🇨🇦 Bollywood Roop 🇨🇦 🦁 (@Roopanova) reported from Edmonton, Alberta

    I've been dealing with @Bell for 19 years. I continue to wonder why I deal with you guys. Continue to have the worst customer experience. Hey @TELUS @Rogers what are willing to do for me with regards to these cell phone plans.

  • Artman101a
    artman101 (@Artman101a) reported from Edmonton, Alberta

    @NicelyNabil The one time my Telus works !!! yaaaaaaaaa lol I feel for you tho sucks when it messes up on a hockey game

  • keatsmom
    Celeste (@keatsmom) reported from Edmonton, Alberta

    Day 2 with no @TELUSsupport @TELUS email. Sure would like to know what's going on. When it comes time to renew my plan in October, this lack of service will go a long way in helping me decide what to do. 🤔🤔

  • CoolGuy54682288
    Cool Guy (@CoolGuy54682288) reported from Edmonton, Alberta

    @TELUS The most advanced phone on the most out-of-date company. No esim support!

  • Stephane774
    Yamamoto97 (@Stephane774) reported from Edmonton, Alberta

    @McFeenixx It’s 200 bucks but Telus lets you pay for it in 4 separate instalments of 50 bucks. Well worth the money , you literally get every game and I’ve never had any issues with the connection or lagging.

  • CoolGuy54682288
    Cool Guy (@CoolGuy54682288) reported from Edmonton, Alberta

    @TELUS @br_webb Bell, Rogers and Freedom: LOL Telus has no esim support!

  • miketheref
    Mike Malowany (@miketheref) reported from Edmonton, Alberta

    @IMPACTWRESTLING Is it up. Ordered it through my TV provider and have a blank screen. Having issues @TELUSsupport @TELUS

  • ChrisLaBossiere
    Chris LaBossiere (@ChrisLaBossiere) reported from Edmonton, Alberta

    After waiting over an hour for @Shawhelp to call me back (they quoted 35 minutes - as 225th in the queue), I am going to bed and will turn off the ringer. I have ducks to kill on the am and can order my new @TELUS service tomorrow. Shaw TV can’t solve the buffering.

  • allantaylor
    allantaylor (@allantaylor) reported from Edmonton, Alberta

    @Mandoline79 @TELUS I’ve had some staggeringly confusing troubleshooting issues with them. It’s like they know they’re the only game in town for some services and they don’t even try to keep you happy.

  • Roopanova
    🦁🇨🇦 Bollywood Roop 🇨🇦 🦁 (@Roopanova) reported from Edmonton, Alberta

    Update on my experience with @Bell @Rogers @TELUS Bell - Continue to walk around there nonsense. Terrible service. Telus - Options and we can work together. Rogers - Let's set up a call and see if we can work together. Probably the most proactive out of three.

  • CastledwnsDan
    CastledwnsDan (@CastledwnsDan) reported from Edmonton, Alberta

    At the #telus store trying to get a billing issue fixed and maybe upgrade the phone. Person helping me seems good. Disputes center she’s talking to maybe sucks

  • CoolGuy54682288
    Cool Guy (@CoolGuy54682288) reported from Edmonton, Alberta

    @TELUS @Apple None of the customers is 100% happy because you do not support esim!

  • buoyantbabe
    Jacquelyn Reynolds (@buoyantbabe) reported from Edmonton, Alberta

    So this sucks. Not only is the 🏒 game blacked out, #telus changed the channels and I just found out I no longer get to watch the #Esks They are just getting more and more ❌ marked with this move

  • 2Zero54
    BryanBowen (@2Zero54) reported from Edmonton, Alberta

    @AzorcanGlobal @TELUS @TELUSsupport Mine was down for over 2 days. Didn’t even bother calling Telus about it because their customer service is horrible

  • LiamLeroux42
    Liam Leroux (@LiamLeroux42) reported from Edmonton, Alberta

    This is true, I don't love my landlord or Telus but they get all my support every month. All the artists get from me is a raspberry & a middle finger. 🙃

  • sass3450
    pat sasseville (@sass3450) reported from Edmonton, Alberta

    @Mandoline79 @TELUS They've been worst customer service in Canada for yrs. Just brutal!

  • yegventures
    Lincoln Ho | Yegventures 🇨🇦🇭🇰🇻🇦 (@yegventures) reported from Edmonton, Alberta

    @ElleninSaigon @TELUS Don't even get me started about the home internet service. They've had 'rushmen' (high level) techs visit my house many times. At the time I stuck w them because they were my employer. Seriously considering bye bye to everything. To think I was close to getting home alarm w them

  • MajeauTyler
    Tyler Majeau 🏳️‍🌈 (@MajeauTyler) reported from Edmonton, Alberta

    If healthcare by TELUS is anything like their customer service for phones it’s gonna be a hard pass for me 😂 #ableg #abpoli

  • yegventures
    Lincoln Ho | Yegventures 🇨🇦🇭🇰🇻🇦 (@yegventures) reported from Edmonton, Alberta

    @Mandoline79 @TELUS When I worked there, I started out as an Assure agent (tech support). The kind half hour wait I had today was unacceptable, let alone having to spent 2 hours on the phone. They kept contracting jobs overseas as well.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Wnc096
    Warren Cordeiro (@Wnc096) reported

    @jkenney You need to support local. Telus

  • 50s_60s_and70s
    Retrorock777 🇨🇦 (@50s_60s_and70s) reported

    @LeafSingh @TELUS Agreed. Had them for years, didn’t treat me right so I switched to Rogers and they’ve treated me very well.

  • yetti_boy
    Mike (@yetti_boy) reported

    @LeafSingh @TELUS Remember when they laid off a bunch of staff right after receiving a bunch of relief money from the government and the campaign last year? **** bell and their ad campaign

  • lolcats4242
    Chris Smith (@lolcats4242) reported

    Damn, Telus just texted me a message telling me to kill myself #BellLetsTalk

  • LooseKnocked
    Kevin (@LooseKnocked) reported

    @LeafSingh @TELUS Telus Fiber in Alberta, no problems. But I get that each situation is different. Bell sucks though, every time.

  • SamMurchison69
    🇨🇦🇯🇵The Sam Murchison show🇺🇸🇨🇦 (@SamMurchison69) reported from Richmond, British Columbia

    @CIPSRT_ICRTSP Ask #Telus #bell #shaw if they would provide internet service to people who have no money for internet service at 8080 Anderson Rd Richmond BC. This is a necessity of life for some of the most vulnerable livi in extreme poverty. Please Bad Sam

  • DrRandyPaterson
    Randy Paterson (@DrRandyPaterson) reported

    The outpouring of support for the people whose homes (and access) along Highway 8 since the November 15 disaster in BC has been heartwarming. #bchydro caught themselves billing the displaced and stopped it. What about #telus? They haven't figured out that there was a disaster.

  • donnyg1
    Donny Graham (@donnyg1) reported

    @Miss_vick_ Crappy customer service from Bell is the reason I switched to Telus years ago. Taken for granted as a customer. Unfortunately stuck with Bell for home phone and satellite as limited options in my area.

  • TAinsworth8
    T.Ainsworth (@TAinsworth8) reported

    @TELUS @NHLFlames Do you have to be jabbed in order to be at one of your games?? If so then you are nothing but hypocrites talking about "inclusion"How about you support including everyone including the unjabbed in restaruants and corps. How about you start speaking out about that discrimination!

  • dobbernation
    Andrew John Virtue Dobson (@dobbernation) reported

    @glennsumi I do Telus for phone and Cannet for Internet and have never been happier!