Telus

Telus Outage Report in Edmonton, Alberta

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The latest reports from users having issues in Edmonton come from postal codes T6W, T5T, T6R, T5H, T6L, T5L, T6H and T5J.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Edmonton, Alberta 12/04/2025 06:40

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Edmonton, Alberta

The most recent Telus outage reports came from the following cities: Edmonton.

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City Problem Type Report Time
CanadaEdmonton Internet
CanadaEdmonton E-mail
CanadaEdmonton Internet
CanadaEdmonton Internet
CanadaEdmonton Internet
CanadaEdmonton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

  • CggGordon Young Millennial Chinese Гордон👨🏻🧏🏻‍♂️🦻🏻🗣!! (@CggGordon) reported from Edmonton, Alberta

    @mwgbanks @TELUS @TELUSsupport Those are not bad speeds depending on the device. The free wifi I was using where I live was fluctuating really badly from as low as 2-5 Mbps so it was virtually unusable at some points. Have been wanting to get PureFibre for a long time now. Hopes are to get at least 1000 Mbps.

  • GahertySandra S Gee (@GahertySandra) reported from Edmonton, Alberta

    Getting to 2 days without Internet. Work tomorrow with several critical meetings. @TELUS is doing nothing to address and we’re getting antsy. Everyone we talk to makes promises they then don’t deliver on (when we finally get through). Internet is an essential service.

  • MonikaSocialYeg Monika Social (@MonikaSocialYeg) reported from Edmonton, Alberta

    Anyone else’s Telus Pik Tv not working?

  • KeeperOfSheep East meets West (@KeeperOfSheep) reported from Edmonton, Alberta

    I stand corrected .. neither your digital or on phone clients seem educated about Telus ending support for current PikTV boxes... poor product knowledge all around ?

  • debs_wolf Debbie W (@debs_wolf) reported from Edmonton, Alberta

    @shmitzysays I did with Telus but a restart of my phone seemed to have solved the issue

  • MehakGill123 MEHAK GILL (@MehakGill123) reported from Edmonton, Alberta

    @TELUSsupport Please help Me with Account Number 38040078 i have been ripped off by telus.

  • DatBawse Cam. Aka Bawse 🇺🇦 (@DatBawse) reported from Edmonton, Alberta

    @SCUBADubois @TELUS Good to hear. I went to war with loyalties and retentions before just saying "ok cancel my service as of Sept 30" as I was signing up for new service under my parents name.

  • KeeperOfSheep East meets West (@KeeperOfSheep) reported from Edmonton, Alberta

    @TELUS after three agents the best I got was, "wait for an email" with your imposed May deadline for #PikTV service I'd certainly like to have the required upgraded boxes ASAP . Customer experience on the decline ..

  • kgredd Ken reddekopp (@kgredd) reported from Edmonton, Alberta

    @TheSpinDoctor @MizzJackson @TELUS Due to their terrible customer service, they are one carrier I will never use. And now there’s Telus Health which makes them even more disgusting in my mind.

  • DatBawse Cam. Aka Bawse 🇺🇦 (@DatBawse) reported from Edmonton, Alberta

    @SCUBADubois @TELUS @CRTCeng When we moved last September I fought with Telus to extend the contract at the new pricing. They wouldnt do it. So we just called in for "new" service under my parents name and got all the deals/freebies so easily.

  • Robertial 💭++ : {𓂀 } Greeπ 𓀆 Ξyz 𓉢 חי (@Robertial) reported from Edmonton, Alberta

    Tread carefully, @TELUS . You’re entering a Lose-Lose situation. #100DaysOfPython “The best way to treat obstacles is to use them as stepping-stones. Laugh at them, tread on them, and let them lead you to something better.” —Enid Blyton

  • Leenerrr Eileen Hoyland (@Leenerrr) reported from Edmonton, Alberta

    Me and the hubby are considering switching to Telus Fibre for our internet. We have no problems with the quality of Shaw, but b/c we’re mobility clients, Telus is offering GB fibre for $75 plus a bill credit. So honest opinions on quality plz! Anyone have Fibre w/Telus? 1/2

  • flocboutique FlocBoutique YEG (@flocboutique) reported from Edmonton, Alberta

    LOL @TELUS internet down on #BoxingDay

  • CameronJY71 Cameron Young (@CameronJY71) reported from Edmonton, Alberta

    Tonight I learned that Canada 🇨🇦 has THEE worse cell phone provider companies/plans! This is a issue that NEEDS to be fixed AND talked about more! These companies and plans are PIRACY! Laws HAVE to be made! #Rogers #Telus #Bell

  • justinberubs Justin (@justinberubs) reported from Edmonton, Alberta

    @elks @TELUS “This team is terrible but at least this box suite is pretty cool”

  • YvetteGillam Yvette Gillam (@YvetteGillam) reported from Edmonton, Alberta

    @I_Am_The_Storm_ @TELUS Ever time @TELUS goes down at work, I poop a little and pray no one does anything dumb.

  • adamkelly111111 Adam kelly (@adamkelly111111) reported from Edmonton, Alberta

    Just going to put it out on here if you are a TELUS customer and you are having slow service with them check your network for unauthorized access on ur internet always take time to search your wireless access for any provider just take a second for your security

  • KeeperOfSheep East meets West (@KeeperOfSheep) reported from Edmonton, Alberta

    @TELUS with @Shawhelp adding #ShawBlueCurve to #Firestick, isn't it time you unblock #PikTV from running on devices that clearly can support the app

  • KeeperOfSheep East meets West (@KeeperOfSheep) reported from Edmonton, Alberta

    @TELUS how many clients are your online customer service chat agents expected to juggle at the same time. 20 minutes to confirm one detail, and a call from same agent asking for a different client confirms they juggle clients instead of resolving issues and moving on..

  • MonikaSocialYeg Monika Social (@MonikaSocialYeg) reported from Edmonton, Alberta

    Anyone else’s Telus Pik TV down!?

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • b3carroll Automatic (@b3carroll) reported

    @ACbeerisfun @TELUS Yah no ****!

  • FinAnnette Fin 🇨🇦🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@FinAnnette) reported

    @TELUSsupport I’m pretty annoyed right now. One of your support team just told my Chinese neighbour to “get someone who speaks clear English” so they can assist him. I would think Telus could provide assistance as You are a diverse company. So I will help him later today.

  • hotcheri Aquarian Pfizer Princess (@hotcheri) reported

    @TELUS internet has been so trash this week, I'm ready to not pay my bill over this ****

  • klr_ugly mako madman (@klr_ugly) reported

    Telus Hour and half walk and wait to get vaccine and no where near the end ******* ****, garbage, stupid

  • omegamoose Tony (@omegamoose) reported

    @C_Ragg @Jayamania @EdmontonRaider If you have Telus fibre available at your place, you should have switched yesterday. And the BlueCurve interface is not way better. It has its merits, but being forced to do stuff like port forwarding through Shaw’s online portal which then provisions the gateway is stupid.

  • Kinger9999 Brett Kingshott (@Kinger9999) reported

    @TELUS clean up the mess you left in Cranston. Mud, holes not filled in. You gave us no choice and left a mess. You should be ashamed the way you treat people.

  • mirgray Miranda Gray (@mirgray) reported

    @JeffreyAllers @boardgamerpinup My mother's dog but all animals (especially Telus ad animals) plus some animated animals but never an animated dog. Even PetSmart ads she's seen a million times.

  • morgankingofwar morgankingwarlord (@morgankingofwar) reported

    @TELUS why is my data so slow it is causing my live stream to watch to buffer and this is the fourth day it has happened

  • debster_92 deb gee (@debster_92) reported

    @Telus @telussupport what's up? We migrated, did everything you instructed. Now the final steps you sent won't accept the password we created during the initial migration steps. Wtf. And the way to change it is having a verification code sent to.....the telus email. Morons.

  • Mercury869 Mercury869 🇨🇦 (@Mercury869) reported

    @adamblank17 Nope and I'm on Telus. Sounds like a you problem bud