Telus Outage Report in Edmonton, Alberta

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Edmonton, Alberta

The most recent Telus outage reports came from the following cities: Sherwood Park, Edmonton, Sturgeon, and St. Albert.

City	Problem Type	Report Time
Sherwood Park	Internet	4 hours ago
Sherwood Park	TV	3 days ago
Edmonton	Internet	7 days ago
Edmonton	E-mail	7 days ago
Edmonton	Internet	7 days ago
Edmonton	Phone	8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

• 
  East meets West (@KeeperOfSheep) reported 2 minutes ago from Edmonton, Alberta

  @TELUS with @Shawhelp adding #ShawBlueCurve to #Firestick, isn't it time you unblock #PikTV from running on devices that clearly can support the app

• 
  Katy Mackay (@KatyMackay) reported 3 minutes ago from Edmonton, Alberta

  hey @TELUSsupport, I’ve talked to two Telus tech support people already today. No access to Twitter, app or browser, while on wifi. Fine on data. The tech guys reset it and I get access for a minute, and then it goes out again. I see BC also had this issue.

• 
  Justin (@justinberubs) reported 4 minutes ago from Edmonton, Alberta

  @elks @TELUS “This team is terrible but at least this box suite is pretty cool”

• 
  NadineBaileyUnifor (@NadineYeg) reported 7 minutes ago from Edmonton, Alberta

  @TELUS @TELUSsupport you changed emails and I STILL CANT ACCESS. 4 hrs yesterday and no help and so far 1 he today and I have been transferred to 3 did department. #horribleservice

• 
  East meets West (@KeeperOfSheep) reported 8 minutes ago from Edmonton, Alberta

  @TELUS your dealers in SW Edmonton are giving you a bad reputation with repeated attempts to solicit door to door, even after saying no and advising to leave the property. Stop supporting these sales tactics and leave people alone in their homes.

• 
  Debbie W (@debs_wolf) reported 14 minutes ago from Edmonton, Alberta

  @shmitzysays I did with Telus but a restart of my phone seemed to have solved the issue

• 
  💭++ : {𓂀 } Greeπ 𓀆 Ξyz 𓉢 חי (@Robertial) reported 16 minutes ago from Edmonton, Alberta

  Tread carefully, @TELUS . You’re entering a Lose-Lose situation. #100DaysOfPython “The best way to treat obstacles is to use them as stepping-stones. Laugh at them, tread on them, and let them lead you to something better.” —Enid Blyton

• 
  East meets West (@KeeperOfSheep) reported 17 minutes ago from Edmonton, Alberta

  I stand corrected .. neither your digital or on phone clients seem educated about Telus ending support for current PikTV boxes... poor product knowledge all around ?

• 
  Adam kelly (@adamkelly111111) reported 18 minutes ago from Edmonton, Alberta

  Just going to put it out on here if you are a TELUS customer and you are having slow service with them check your network for unauthorized access on ur internet always take time to search your wireless access for any provider just take a second for your security

• 
  S Gee (@GahertySandra) reported 20 minutes ago from Edmonton, Alberta

  Getting to 2 days without Internet. Work tomorrow with several critical meetings. @TELUS is doing nothing to address and we’re getting antsy. Everyone we talk to makes promises they then don’t deliver on (when we finally get through). Internet is an essential service.

• 
  Yvette Gillam (@YvetteGillam) reported 25 minutes ago from Edmonton, Alberta

  @I_Am_The_Storm_ @TELUS Ever time @TELUS goes down at work, I poop a little and pray no one does anything dumb.

• 
  MEHAK GILL (@MehakGill123) reported 30 minutes ago from Edmonton, Alberta

  @TELUSsupport Please help Me with Account Number 38040078 i have been ripped off by telus.

• 
  Eileen Hoyland (@Leenerrr) reported 33 minutes ago from Edmonton, Alberta

  Me and the hubby are considering switching to Telus Fibre for our internet. We have no problems with the quality of Shaw, but b/c we’re mobility clients, Telus is offering GB fibre for $75 plus a bill credit. So honest opinions on quality plz! Anyone have Fibre w/Telus? 1/2

• 
  FlocBoutique YEG (@flocboutique) reported 34 minutes ago from Edmonton, Alberta

  LOL @TELUS internet down on #BoxingDay

• 
  Cameron Young (@CameronJY71) reported 43 minutes ago from Edmonton, Alberta

  Tonight I learned that Canada 🇨🇦 has THEE worse cell phone provider companies/plans! This is a issue that NEEDS to be fixed AND talked about more! These companies and plans are PIRACY! Laws HAVE to be made! #Rogers #Telus #Bell

• 
  NadineBaileyUnifor (@NadineYeg) reported 43 minutes ago from Edmonton, Alberta

  @TELUS @TELUSsupport you changed emails and I still can’t access. 2 days on the phone and still not help. #horrible #worstserviceever

• 
  East meets West (@KeeperOfSheep) reported 43 minutes ago from Edmonton, Alberta

  @TELUS how many clients are your online customer service chat agents expected to juggle at the same time. 20 minutes to confirm one detail, and a call from same agent asking for a different client confirms they juggle clients instead of resolving issues and moving on..

• 
  Ken reddekopp (@kgredd) reported 51 minutes ago from Edmonton, Alberta

  @TheSpinDoctor @MizzJackson @TELUS Due to their terrible customer service, they are one carrier I will never use. And now there’s Telus Health which makes them even more disgusting in my mind.

• 
  Young Millennial Chinese Гордон👨🏻🧏🏻‍♂️🦻🏻🗣!! (@CggGordon) reported 1 hour ago from Edmonton, Alberta

  @mwgbanks @TELUS @TELUSsupport Those are not bad speeds depending on the device. The free wifi I was using where I live was fluctuating really badly from as low as 2-5 Mbps so it was virtually unusable at some points. Have been wanting to get PureFibre for a long time now. Hopes are to get at least 1000 Mbps.

• 
  Yvette Gillam (@YvetteGillam) reported 1 hour ago from Edmonton, Alberta

  @jesssicrap @TELUS I'm just happy I'm not at work. Cause we can't call for help when we got no cell, my last STARS activation, booster was down and had to get someone to drive 20 min for service 😳 good times, not.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  FlyingShotLake (@Ken_Meen) reported 6 minutes ago

  @meganbielby Telus Health strikes a new low in advertising their private health service. Telehealth makes great sense when offered within a public healthcare system.

• 
  Tara Maxwell (@33Teelee) reported 7 minutes ago

  @kylefossett @TELUSsupport @TELUS Not working on Vancouver island either!

• 
  Josh Biggs (@biggs_josh) reported 9 minutes ago

  @travistravis @slats_20 @WotherspoonT It’s still the case that Telus rates are lower in SK than AB because they have to compete with Sasktel. The customer service we get with Sasktel is far superior to national telcos. If we lose SaskTel be ready for an hour on hold when you need to talk to a rep.

• 
  Christiane Sadeler (@ChrisSadeler) reported 9 minutes ago from Saanich, British Columbia

  @TELUS you may want to check Twitter for comments on @koodo. Or check the @koodo community board. A lot of upset people for terrible service. One more try from me to get the money due to me and my next move is CRTC. #unbelievable corporate arrogance and inaptitude.

• 
  miranda hudson (@_hudsonny) reported 9 minutes ago from Vancouver, British Columbia

  Who is better than @telus for home WiFi? Currently paying for the most expensive internet that is slow, intermittently down, and has the worst customer service.

• 
  Trust me, I'm a Doctor (@kane_tuch_this) reported 12 minutes ago

  @Sportsnet , I'm having to pause your live stream because it's having buffering issues for another @EdmontonOilers game. I'm also running Telus fiber with a gigabit. It's not me. If the service is going to be this poor you should at least be offering refunds.

• 
  Karla Moran 🇸🇻🇨🇦 (@EastCoastSeaGal) reported 13 minutes ago

  @TELUS @koodo what a waste of time. If you care about your credit never go with Koodo because they will ruin your credit!!

• 
  Ker E (@kerette45) reported 13 minutes ago

  Hey @telus I would sure appreciate if you would stop calling my number several times a day, only for you to hang up as soon as I answer. This has been ongoing for months. #OverIt

• 
  Roy Brooke (@RBrooke) reported 14 minutes ago

  @Telus your chat feature is broken, I have been 5th in the queue for 2 hours.

• 
  Daniel Magnino (@danielmagnino) reported 18 minutes ago

  @TELUS @TELUSsupport why is cellphone signal so poor in South Surrey? Calls cut out badly, internet connection super slow.😡 I’m so frustrated after moving from Rogers to Telus. I’ve already logged a coverage issue online and run some diligence to confirm it’s not the device.