Telus outages and service status in Edmonton, Alberta

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Telus generated 1 outage signal in the last 24 hours around Edmonton, including 1 direct report.
The most common problems reported in this area mention Internet, Phone, and TV.
The most recent signal from this area was received May 17, 9:45 PM EDT.

Internet (55%)
Phone (16%)
TV (13%)
Wi-fi (10%)
E-mail (3%)
Total Blackout (3%)

The latest reports from users having issues in Edmonton come from postal codes T6L , T5Y , T6W , T5T , T5X , T5H , T6M and T6X .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Edmonton	Baseline
May 17, 2:40 AM EDT	0	0	0
May 17, 3:00 AM EDT	0	0	0
May 17, 3:20 AM EDT	0	0	0
May 17, 3:40 AM EDT	0	0	0
May 17, 4:00 AM EDT	0	0	0
May 17, 4:20 AM EDT	0	0	0
May 17, 4:40 AM EDT	0	0	0
May 17, 5:00 AM EDT	0	0	0
May 17, 5:20 AM EDT	0	0	0
May 17, 5:40 AM EDT	0	0	0
May 17, 6:00 AM EDT	0	0	0
May 17, 6:20 AM EDT	0	0	0
May 17, 6:40 AM EDT	0	0	0
May 17, 7:00 AM EDT	0	0	0
May 17, 7:20 AM EDT	0	0	0
May 17, 7:40 AM EDT	0	0	0
May 17, 8:00 AM EDT	0	0	0
May 17, 8:20 AM EDT	0	0	0
May 17, 8:40 AM EDT	0	0	0
May 17, 9:00 AM EDT	0	0	0
May 17, 9:20 AM EDT	0	0	0
May 17, 9:40 AM EDT	0	0	0
May 17, 10:00 AM EDT	0	0	0
May 17, 10:20 AM EDT	0	0	0
May 17, 10:40 AM EDT	0	0	0
May 17, 11:00 AM EDT	0	0	0
May 17, 11:20 AM EDT	0	0	0
May 17, 11:40 AM EDT	0	0	0
May 17, 12:00 PM EDT	0	0	0
May 17, 12:20 PM EDT	0	0	0
May 17, 12:40 PM EDT	0	0	0
May 17, 1:00 PM EDT	0	0	0
May 17, 1:20 PM EDT	0	0	0
May 17, 1:40 PM EDT	0	0	0
May 17, 2:00 PM EDT	0	0	0
May 17, 2:20 PM EDT	0	0	0
May 17, 2:40 PM EDT	0	0	0
May 17, 3:00 PM EDT	0	0	0
May 17, 3:20 PM EDT	0	0	0
May 17, 3:40 PM EDT	0	0	0
May 17, 4:00 PM EDT	0	0	0
May 17, 4:20 PM EDT	0	0	0
May 17, 4:40 PM EDT	0	0	0
May 17, 5:00 PM EDT	0	0	0
May 17, 5:20 PM EDT	0	0	0
May 17, 5:40 PM EDT	0	0	0
May 17, 6:00 PM EDT	0	0	0
May 17, 6:20 PM EDT	0	0	0
May 17, 6:40 PM EDT	0	0	0
May 17, 7:00 PM EDT	0	0	0
May 17, 7:20 PM EDT	0	0	0
May 17, 7:40 PM EDT	0	0	0
May 17, 8:00 PM EDT	0	0	0
May 17, 8:20 PM EDT	0	0	0
May 17, 8:40 PM EDT	0	0	0
May 17, 9:00 PM EDT	0	0	0
May 17, 9:20 PM EDT	0	0	0
May 17, 9:40 PM EDT	0	0	0
May 17, 10:00 PM EDT	0	0	0
May 17, 10:20 PM EDT	0	0	0
May 17, 10:40 PM EDT	0	0	0
May 17, 11:00 PM EDT	0	0	0
May 17, 11:20 PM EDT	0	0	0
May 17, 11:40 PM EDT	0	0	0
May 18, 12:00 AM EDT	0	0	0
May 18, 12:20 AM EDT	0	0	0
May 18, 12:40 AM EDT	0	0	0
May 18, 1:00 AM EDT	0	0	0
May 18, 1:20 AM EDT	0	0	0
May 18, 1:40 AM EDT	0	0	0
May 18, 2:00 AM EDT	0	0	0
May 18, 2:20 AM EDT	0	0	0
May 18, 2:40 AM EDT	0	0	0

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Edmonton, Alberta

The most recent Telus outage reports came from the following cities: Edmonton, St. Albert, Sherwood Park, and Sturgeon.

City	Problem Type	Report Time
Edmonton	Internet	5 hours ago
Edmonton	Wi-fi	3 days ago
Edmonton	Wi-fi	4 days ago
St. Albert	TV	4 days ago
Edmonton	Internet	5 days ago
Edmonton	Internet	5 days ago

Nearby cities with recent reports

St. Albert

1 recent signals

4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

Sarah Parkes (@SarahPa58703798) reported 0 seconds ago from Edmonton, Alberta
@telus currently been on hold for 1hr 45 minutes trying to speak to customer services about my contract…..!
Roxamos (@RoxamosOfficial) reported 2 minutes ago from Edmonton, Alberta
@TELUS your south Edmonton common store just refused service to my mother-in-law. She has a medical reason to not wear a mask. You are not allowed to ask her her reason under Canadian privacy laws and are not allowed to refuse service under discrimination laws. Fire them all.
Steve P (@starchoice) reported 4 minutes ago from Edmonton, Alberta
@TELUSsupport Customer enters into a 2 year agreement at a set cost, not supposed to increase. @TELUS pulls channel from a subscribed theme pack. #TELUS charges $5 to add the missing channel. TELUS pulls a fast one to extract money from customer. @GameShowNetwork
Deborah Mullan (@deborahmullan) reported 6 minutes ago from Edmonton, Alberta
@DanDuckering @TELUS Well, we know that increasing the market share is more important that worrying about customer retention, since most won't bother leaving anyway. I hate Telus.
𝕓𝕚𝕘_𝕗𝕒𝕟𝟚𝟘𝟙𝟡 (Non-Parody account) (@big_fan2019) reported 6 minutes ago from Edmonton, Alberta
@TELUSsupport trying to rotate a video on the Telus OPTIK app sucks it doesn’t work why
Justin (@justinberubs) reported 7 minutes ago from Edmonton, Alberta
@elks @TELUS “This team is terrible but at least this box suite is pretty cool”
Mary-Helen Clark (@MHClark2617) reported 8 minutes ago from Edmonton, Alberta
Can any #yeg peeps tell me their thoughts on @ShawInfo? My @TELUS internet has been out for 7 hours after I was told the issue was resolved and I need a new provider.
Tony Hornung (@cdnantman) reported 11 minutes ago from Edmonton, Alberta
$1000 @TELUS bill this month. 5X the previous month’s bill. All “airtime overage” charges. No warning, no courtesy call. Thanks for the “support”. Taking suggestions for a new service provider.
Chris Dingman (@dingdish) reported 18 minutes ago from Edmonton, Alberta
@TELUS your cable and wifi sucks!! And yes I’ve tried unplugging the modem and cable box 🙄🙄🙄🙄🤬🤬
Ross Flats Vintage Apparel (@RossFlats) reported 19 minutes ago from Edmonton, Alberta
@EdmFootballTeam @TELUS “It’s all how you look at it, we’re either short 5 yards for a 1st down or we only need 5 yards to keep the chains moving”
🎂 🚧 Jeff Nachtigall (@dirklancer) reported 19 minutes ago from Edmonton, Alberta
@Ell_Chris I emailed picture of the "Telus Field" parking sign, and the "ReMax Field" sign at the entrance, and said I wasn't aware of any event at (or the existence of) "Telus Field". I was then told the issue was resolved.
ChiefBadger 37-25-9 (@Harpe97) reported 27 minutes ago from Edmonton, Alberta
Is it just me or does @TELUS have the worst, most time consuming prompts on the phone? Even for something simple that you need a quick answer for clarification on your bill. And the new 4K cable box is brutal service compared to regular cable? Is it the new Samsung tv? 😡
RinkRatt 37-25-9 (@Harpe97) reported 36 minutes ago from Edmonton, Alberta
@McOilers @shaw @TSN_Sports Shaw I’m assuming. I have TELUS and no issues
Chris LaBossiere 🚠 (@ChrisLaBossiere) reported 37 minutes ago from Edmonton, Alberta
@ryzshrn @Shawhelp @TELUS Ug!!! It’s just so maddening. $150 a month for SHITTY tv service.
Art New (@ArtieCubed) reported 40 minutes ago from Edmonton, Alberta
@TELUS great customer service, yeah right. Absolutely brutal! Told everything was fine with transferring internet and Optik TV last week. When it wasn’t someone supposed to call on Monday and finish job. Didn’t happen. Called twice and on hold for over an hour. Shaw here I come.
Aman Birdi (@amanbirdi) reported 40 minutes ago from Fort Saskatchewan, Alberta
@TELUSsupport hi Telus, got a call from 1888-811-2323 as Telus Customer for Internet Service... in end my Credit Card got fraud Transaction of CAD 850.23... Please look into this Number so that no other be the victim of fraud... thanks...
S Gee (@GahertySandra) reported 50 minutes ago from Edmonton, Alberta
Getting to 2 days without Internet. Work tomorrow with several critical meetings. @TELUS is doing nothing to address and we’re getting antsy. Everyone we talk to makes promises they then don’t deliver on (when we finally get through). Internet is an essential service.
East meets West (@KeeperOfSheep) reported 52 minutes ago from Edmonton, Alberta
@TELUS your dealers in SW Edmonton are giving you a bad reputation with repeated attempts to solicit door to door, even after saying no and advising to leave the property. Stop supporting these sales tactics and leave people alone in their homes.
Cory (@CoryCVC) reported 53 minutes ago from Edmonton, Alberta
Hey @TELUS @TELUSsupport are we having issues with text messages in Edm area? I can receive but cannot reply..help
Joshua Marshall (@JMarshyBosco93) reported 57 minutes ago from Edmonton, Alberta
@PierreVLeBrun I got Telus cable in Alberta & it’s not on any of the NHL Centre Ice channels. Bad look for the @NHL so far.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

Trendstockers (@Trendstockers) reported 6 minutes ago
@telus big pet peeve of mine is having to call in to a service provider because they have made severe errors on a bill. Makes me think this nonsense is intentional because the average person doesn't catch it.
Hanner (@GangstHannah) reported 7 minutes ago
@PeterMeiszner @BoVanston @TELUS You are either a mark or an ******* who is profiting from this trash
ZeroPathos 🇨🇦 - Nasty Canadian (@PathosZero) reported 8 minutes ago
@HRHRWH1960 @TELUS As for the issue, if you don't already know that, you should do a quick google of what these AI data centers are doing to towns in the US. Carney was a better choice than Poilievre, but that doesn't mean he then gets my blind support on everything.
Tanev's Grill (@tanevsgrill) reported 8 minutes ago
@SyncMercy Putting any business there would generate the same amount of tax revenue. Federal investment building something for a private corporation to profit off of doesn't help taxpayers. Telus leading this project should concern you more than it encourages you.
fangya (@Wajeeha91362602) reported 9 minutes ago
@malaymail Try other solution instead- bring back gst and reduce sst.mof sendiri cakap gst lebih telus right
Fred the Alien (@fredthealien316) reported 10 minutes ago
@Budwiser620 @iamkennethchan Yeah but they can ration people's showers to once every three days. Problem solved and Telus has enough water for their data center.
matthew (@Kingers101) reported 11 minutes ago
@SteveSaretsky Telus is the worst besides CRA to deal with. I’ll be cancelling my Telus subscription. Only reason still in buisness lack of competition..
im bored (@FlipMensan) reported 11 minutes ago
@MommaHood2 @janelleybelley3 So youre issue was with Telus, now you just hate everyone? You need therapy girl.
BeenThereDoneThat🇨🇦 (@Stowe48953061) reported 13 minutes ago
@PeterKellyBC My personal experience is that they can’t manage their telus communication services very well..so I wish they would fix what they already have, before adding more.
StickersRIP vtuber (@StickersRIP) reported 17 minutes ago
@YakkStack Telus handed over data to the government without customer consent. Also, no warrant.