Telus outages and service status in Edmonton, Alberta
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 2 outage signals in the last 24 hours around Edmonton, including 2 direct reports.
- The most common problems reported in this area mention Internet, Phone, and TV.
- The most recent signal from this area was received May 23, 3:14 PM EDT.
- Internet (48%)
- Phone (24%)
- TV (15%)
- Wi-fi (9%)
- Total Blackout (3%)
The latest reports from users having issues in Edmonton come from postal codes T6W , T6L , T5T , T5Y , T5X , T5H , T6M and T5E .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 24: Problems at Telus
Telus is having issues since 05:20 PM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Edmonton, Alberta
The most recent Telus outage reports came from the following cities: St. Albert, Edmonton, Sherwood Park, and Sturgeon.
| City | Problem Type | Report Time |
|---|---|---|
 St. Albert
|
Phone | 7 hours ago |
|
Edmonton
|
Internet | 14 hours ago |
|
Edmonton
|
Internet | 2 days ago |
|
Edmonton
|
Phone | 2 days ago |
|
Edmonton
|
Phone | 4 days ago |
|
Edmonton
|
TV | 5 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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CHRISTINA🇧🇧🇨🇦 (@iamcsandiford) reported from Edmonton, Alberta@TELUS @TELUSsupport why is my wifi cutting in and out? Are you guys having issues with your towers or something??
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Joshua Marshall (@JMarshyBosco93) reported from Edmonton, Alberta@PierreVLeBrun I got Telus cable in Alberta & it’s not on any of the NHL Centre Ice channels. Bad look for the @NHL so far.
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RealFakeMacT (@RealFakeMacT) reported from Edmonton, Alberta@koodo It’s not only my phone. All 4 of our phones have terrible reception all over Beaumont and also on our community FB page it appears to be happening with all Koodo, Telus, and Bell customers.
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MEHAK GILL (@MehakGill123) reported from Edmonton, Alberta@TELUSsupport Please help Me with Account Number 38040078 i have been ripped off by telus.
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Eileen Hoyland (@Leenerrr) reported from Edmonton, AlbertaMe and the hubby are considering switching to Telus Fibre for our internet. We have no problems with the quality of Shaw, but b/c we’re mobility clients, Telus is offering GB fibre for $75 plus a bill credit. So honest opinions on quality plz! Anyone have Fibre w/Telus? 1/2
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🎂 🚧 Jeff Nachtigall (@dirklancer) reported from Edmonton, Alberta@Ell_Chris I emailed picture of the "Telus Field" parking sign, and the "ReMax Field" sign at the entrance, and said I wasn't aware of any event at (or the existence of) "Telus Field". I was then told the issue was resolved.
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Ricky Mitchell (@mitchell_ricky) reported from Edmonton, Alberta@SteveThePylon @SamInYEG It depends! Ive had good experiences with telus. For example i just upgraded my internet from 150mbps to 1gbps and it actually dropped my cable/internet bill by $50 per month. They were doing the internet for $85 and they gave it to me for $65 as a long time customer lol.
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Cory (@CoryCVC) reported from Edmonton, AlbertaHey @TELUS @TELUSsupport are we having issues with text messages in Edm area? I can receive but cannot reply..help
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Oiler Guy Steve (@Costello_stats) reported from Edmonton, Alberta@Robin_Brownlee @AmandaCTV @ctvedmonton The whole city looks like **** honestly. Weeds everywhere, grass uncut, garbage everywhere. It sucks, but you sympathize with the city as they try to juggle it all... your yard should be taken care of by @TELUS ASAP
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S Gee (@GahertySandra) reported from Edmonton, AlbertaGetting to 2 days without Internet. Work tomorrow with several critical meetings. @TELUS is doing nothing to address and we’re getting antsy. Everyone we talk to makes promises they then don’t deliver on (when we finally get through). Internet is an essential service.
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Katy Mackay (@KatyMackay) reported from Edmonton, Albertahey @TELUSsupport, I’ve talked to two Telus tech support people already today. No access to Twitter, app or browser, while on wifi. Fine on data. The tech guys reset it and I get access for a minute, and then it goes out again. I see BC also had this issue.
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Evie (@EvieNightstar) reported from Edmonton, Alberta@TinDizzy Telus just isn’t good in really old buildings. We switched to Shaw and have zero issues now.
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NadineBaileyUnifor (@NadineYeg) reported from Edmonton, Alberta@TELUS @TELUSsupport you changed emails and I STILL CANT ACCESS. 4 hrs yesterday and no help and so far 1 he today and I have been transferred to 3 did department. #horribleservice
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I_am_no_one (@Deaner_232) reported from Edmonton, Alberta@nothatsyou Damn, I was hoping for much higher speeds this week. I guess I'll put up with my normal Telus 5g signal til then!
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Ben Morley (@Ben_Morley92) reported from Edmonton, Alberta@momfromearth @davehodge20 @WhitecapsFC You think Telus is any better? They sent my job to India in 2019 and then announced higher stock dividends the next quarter. This problem is systemic.
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Sheepleslayer (@sheepleslayer69) reported from Edmonton, Alberta@WesDJones @Mr_Alberta @DrJacobsRad Sure, but the flipside of that is Edtel and AGT were World leaders in technology, their research labs were set up to help with the war effort both were sold on the cheap to Telus in the name of privatization and Albertan's are not better off because of this deal
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Chris Dingman (@dingdish) reported from Edmonton, Alberta@TELUS your cable and wifi sucks!! And yes I’ve tried unplugging the modem and cable box 🙄🙄🙄🙄🤬🤬
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Unacceptable Chinese Гордон 👨🏻🧏🏻♂️👂🏻🦻🏻 (@CggGordon) reported from Edmonton, Alberta@TELUSsupport Not happy with you Telus. You are losing my support fast.
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Chris LaBossiere 🚠 (@ChrisLaBossiere) reported from Edmonton, Alberta@ryzshrn @Shawhelp @TELUS Ug!!! It’s just so maddening. $150 a month for SHITTY tv service.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Marilyn King Nowak (@MarilynYKing) reportedWe had a power failure whole a customer with Wisp. I tried to get things fixed through Koodo then Telus & my account got switched ... it was sabotaged & the provider actually took my account ... yes, bad things did happen. Somebody refused to hand it back not once ... a few times
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Alberto (@FrctalB4ss) reported@jodyvance @TELUS @TELUS is having multiple outages active for a while in Vancouver. They can't fix it apparently. My internet has been going out almost daily/
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Serge B. 🍷⚖️🇮🇱 (@stock_guy1) reported@pennypacker_h @TELUS 30 minutes to get to some sort of agent to address my query. Then, after I tell the agent I want to order a device, he puts me on hold to test my system remotely, then asks what issues I have. 20 minutes after, the agent tells me that ordering the device is not his department.
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JW⁷ 💜 ⊙⊝⊜ ᵇᵗˢ ʸᵉᵃʳ ᵕ̈ (@Shapes_ofspace) reported@BTSypher7 @TELUS Also, reception was terrible for me, even outside of concert space. Not sure if it was just the area or the network... download offline maps if you need to wayfind out of concert area cause you definitely won't get strong reception with the other 60k people trying to connect
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Terrill Tailfeathers (@Terrilltf) reported**** you Telus team. Stop sending me ****. I already know.
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6atWest (@6atwestlake) reported@MobileMikeV @SawyerMerritt Funny my Telus fibre optic is less reliable than my starlink was. After taxpayer rural fibre was added (thanks everyone) I did lower my bill $50 a month at the time. (It crept back up and starlink is cheaper now). But starlink had no slow downs. Telus fibre still does. It’s strange. Top soeeds (although I only need about 20-30 were about 150 for starlink and 3-400 for Telus. So apparently it is faster (just of no benefit to my usage)…but the micro slowdowns are.
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shell (@shelery1) reported@MommaHood2 @TELUS Telus is garbage! Spent 6 hours speaking to agents in Philippines , Guatemala & india of course! I **** you not! Problem never resolved!
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HoodMomma (@MommaHood2) reported@SKivimaa When I had internet installed Telus sent an Indian who was hitting on me yuck then I had issues so they sent a predator Indian who was trying to get feely with me. I was going to beat him. Telus hires predators and scammers.
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Growl Bear (@blackbeartooth) reported@indersinghp @bears_aware Indians are the problem. The economy is in distress BECAUSE of Indians. “Methods that may be unusual to Canadian culture.” Yeah, like scamming, lying, and bullying - all part of Indian culture. F @TELUS and f all you Indian scammers.
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susan bancroft,陳素琴 (@susanbancroft12) reported@jodyvance @TELUS All the "service " providers are the same