Telus Outage Report in Edmonton, Alberta
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Edmonton come from postal codes T6W, T5Y, T6X, T5L, T5J, T5H, T6C and T5A.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at Telus
Telus is having issues since 07:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map Near Edmonton, Alberta
The most recent Telus outage reports came from the following cities: Sherwood Park, Edmonton and St. Albert.
| City | Problem Type | Report Time |
|---|---|---|
 Sherwood Park |
Phone | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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Big Mama E🦒
(@erinsterrr) reported
from
Edmonton, Alberta
@TELUS @TELUSsupport once again the most unprofessional and poor service. Booked my home service install on January 17 for feb 7. The fiber was never installed so the technician couldn’t perform his work. NOW they are telling me March 3. LOL bye keeping Shaw. #ridiculous
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Lyndsay Mimzy Slack
(@Mimz_Slacker) reported
from
St. Albert, Alberta
@TELUS it is with sad news that I announce I have no choice but to cancel your services. I am stuck working from home for the foreseeable future and your internet services just aren't cutting it. The best in my area is Internet 75. Shaw is able to provide me with Internet 600.
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Candace Elliott
(@CandaceElliott) reported
from
Edmonton, Alberta
Honestly! @telus please stop sending salesmen to my door over and over! I already am a customer so stop bugging me to switch some services. Then the guy flat out asks how much I pay for a service! I’m not giving out financial info on my doorstep!! #telus
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Travis Dach
(@travisdach) reported
from
Fort Saskatchewan, Alberta
@CombinePilot44 Switch!!!! Switch now!!!! Made the change to TELUS Fibre and it has never slowed down once in 2 years. And I actually am paying half of what I was with Shaw.
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Jason Wiwad
(@JasonWiwadBP) reported
from
Edmonton, Alberta
@ShawInfo might be the worst run company from top to bottom. Online, Retail stores to Support. Who actually uses this company cut my service off before I ever had any went to @TELUS and Blamo wow finally some culture in a business experience
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Ryan Dauphinee 🇨🇦
(@ryan_dauphinee) reported
from
Edmonton, Alberta
@TELUSsupport You can have your tech support reach out to me. Just tried the Telus Assist and it didnt understand my questions, and I called the tech support number and its “can expect wait times of up to 45 mins” Im not wasting my time sitting on hold....
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LA
(@Skylaa66) reported
from
Edmonton, Alberta
[WRITE YOUR MESSAGE OF SUPPORT] #TELUS #WorldJuniors #EndBullying
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Habanerogal
(@habanerogal) reported
from
Edmonton, Alberta
@marnipanas @TELUS I hope they got educated on asking for pronouns in order to improve the quality of service to their clients.
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Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰
(@yegventures) reported
from
Edmonton, Alberta
If traditional TV-service telecom companies (like @telus, @Shawhelp, @Rogers, @Bell) want to keep their current subscriber base from mass increase in @Netflix subscriptions, they'll need to not only allow data overages, but open their VOD to free rentals. #telco #canada #big3
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Andrew Martin
(@Nitramwerdna) reported
from
Edmonton, Alberta
Thank you @Telus for screwing up the listings on tv and making me miss the @FCBayern game. Never had this problem with Shaw.
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Mary-Helen Clark
(@MHClark2617) reported
from
Edmonton, Alberta
After an hour on hold with @telus, I’m getting my fourth technician visit since October, now to fix my basement TV. The guy who “fixed” my internet somehow made the service slower and more intermittent. I’m just glad my phones are on infinite data.
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Steve C
(@Oxcanhosting) reported
from
Edmonton, Alberta
No internet or TV and called #telus over an hour wait to talk to someone how poor
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Kevin Johnson
(@kjohnsob) reported
from
Edmonton, Alberta
@TELUSsupport at my condo board meeting, I’m going to motion we all cancel our @TELUS contracts unless fibre is installed. You’ve been out here a half dozen times, enough is enough.
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Michele
(@Fairyswirls) reported
from
Edmonton, Alberta
Bought tickets online for @TELUS #marvel exhibition for 1145 still have to wait in line and not one person out of 6 that I have asked knows why terrible first experience been in line for 25 mins dont buy online.. #sucks
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Eric Petersen
(@ericpet) reported
from
Edmonton, Alberta
@eissyrc I'm leaving Telus for Shaw, but they've just screwed me over. Said everything would work so I cancelled Telus and now Shaw says they can't come for a week to fix it. Working from home makes the internet a necessity.
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Dαяι-ι 👑
(@_AlmostHome) reported
from
Edmonton, Alberta
listen wifi is terrible worldwide yc .. or it’s just telus
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Celeste
(@keatsmom) reported
from
Edmonton, Alberta
@CappyD I have it, through Telus. I've just started it, and so far not bad. I like that I can watch certain movies that stent on Netflix, but f I dont find value in it, I will drop it after a month.
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Joanne Norum
(@jnorum) reported
from
Edmonton, Alberta
@TELUS I’ve had the worst customer service from your company in the last 8 weeks trying to set up my home internet and I’m not alone. 6 failed installation appointments and 4 hours on the phone, mostly on hold. I’m now sticking with @ShawInfo
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Mary-Helen Clark
(@MHClark2617) reported
from
Edmonton, Alberta
I’ve been on hold with @TELUS tech support for six minutes now and I’m already annoyed.
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Eric Petersen
(@ericpet) reported
from
Edmonton, Alberta
@WillKon @Shawhelp Yeah, it is beyond frustrating. They confirmed there was an active connection here before we moved in, so I cancelled my other service. Now I'm wishing I stayed with Telus. I can't run my business for a week now. Or I can burn ALL my mobile data in a day. No other options.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Steven Lee
(@steveleeart) reported
@April75Cruel @TELUS @Bell_LetsTalk Sadly governments are just as bad at running things as corporations are. Probably because human beings are involved with both.
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MS
(@slackn420) reported
@RogersHelps Go Telus. Rogers had my service for 2 weeks, once I realized I couldn't get service at my workplace where Telus and bell have full signal, same with AT&T across the lake, I left. Wouldn't connect to bell or Telus towers cause Rogers "has one in the area" although it doesn't reach
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Fadi 🇨🇦 🇲🇺 She/Elle- belle comme une poubelle
(@TiMoudou) reported
@TorontoStar Executives, managers, team leads and staff will be fired It's such a big failure implementing upgrades without testing As soon as I heard 911 was impacted I knew it was servers issues impacted call routings from switches Bell and Telus have been helping them, that's for sure
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m sarmiento
(@monsfaith) reported
@TELUSsupport hello! Are there any problems in Chestermere, AB area? Been a week now without Telus net :(
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Onegoalgame
(@rtaylor999) reported
@Rogers is such a terrible company, switched to telus a long time ago and its not even close regarding customer service.
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Kim Mitchell
(@1vs3) reported
@KX947 We do not have anything with Rogers. Switched years ago due to issues. Internet with Virgin Plus. Phones with Virgin, Telus and Koodo. We were all up and running.
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Koushik Srinivasan
(@koushik_Prgmmr) reported
The social cry about moving out of Rogers to bell or Telus is again going to monopoly the market. Hope Rogers issues public statement on the real issue and their plan to prevent this from happening again. #isupportrogers #rogersoutage
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Ad'Amore
(@A_d_Amore) reported
@CBCNews It is time to allow customers to freely roam on Bell on Telus, when one network goes down. That should be a federal goal.
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NotTheOnlyRobert
(@rleiper84) reported
@HerbalGodfather @TELUS Boy, put the mushrooms down and take the tin foil hate off… radio waves used in telecom are less harmful than standing out in the sun for an hour
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CelebSocialite
(@CelebSocialite) reported
GTA who is you cell service provider? #Rogers #Bell #Telus