Telus outages and service status in Edmonton, Alberta
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 2 outage signals in the last 24 hours around Edmonton, including 2 direct reports.
- The most common problems reported in this area mention Internet, TV, and Phone.
- The most recent signal from this area was received Apr 29, 3:32 AM EDT.
- Internet (46%)
- TV (21%)
- Phone (17%)
- E-mail (8%)
- Wi-fi (8%)
The latest reports from users having issues in Edmonton come from postal codes T6W , T5T , T6L , T6X , T5H , T5J , T6V and T5Y .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 29: Problems at Telus
Telus is having issues since 10:00 AM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Edmonton, Alberta
The most recent Telus outage reports came from the following cities: Edmonton, St. Albert, Sherwood Park, and Sturgeon.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton
|
Internet | 12 hours ago |
|
Edmonton
|
Phone | 17 hours ago |
|
Edmonton
|
Phone | 2 days ago |
|
Edmonton
|
Internet | 5 days ago |
|
Edmonton
|
TV | 5 days ago |
|
St. Albert
|
TV | 5 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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I_am_no_one (@Deaner_232) reported from Edmonton, Alberta@nothatsyou Damn, I was hoping for much higher speeds this week. I guess I'll put up with my normal Telus 5g signal til then!
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Cameron Young (@CameronJY71) reported from Edmonton, AlbertaTonight I learned that Canada ๐จ๐ฆ has THEE worse cell phone provider companies/plans! This is a issue that NEEDS to be fixed AND talked about more! These companies and plans are PIRACY! Laws HAVE to be made! #Rogers #Telus #Bell
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Dwayne Nemlander (@biggbusdriver) reported from Edmonton, Alberta@m_belenky @TELUS Thereโs a outage in western Canada
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Chris LaBossiere ๐ (@ChrisLaBossiere) reported from Edmonton, AlbertaI am going to cancel my @Shawhelp cable service as a Christmas present to myself. 3 months of half of my channels not working, at full price, was being tolerated. Die Hard on Christmas Eve not working, unacceptable. @TELUS youโll be up.... get ready. ๐
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Aman Birdi (@amanbirdi) reported from Fort Saskatchewan, Alberta@TELUSsupport hi Telus, got a call from 1888-811-2323 as Telus Customer for Internet Service... in end my Credit Card got fraud Transaction of CAD 850.23... Please look into this Number so that no other be the victim of fraud... thanks...
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Ben Morley (@Ben_Morley92) reported from Edmonton, Alberta@momfromearth @davehodge20 @WhitecapsFC You think Telus is any better? They sent my job to India in 2019 and then announced higher stock dividends the next quarter. This problem is systemic.
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CHRISTINA๐ง๐ง๐จ๐ฆ (@iamcsandiford) reported from Edmonton, Alberta@TELUS @TELUSsupport why is my wifi cutting in and out? Are you guys having issues with your towers or something??
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ะงะฐะด (Chad) ๐บ๐ฆ ๎จ (@ChadOhman) reported from Edmonton, Alberta@TELUSsupport Iโm getting north of 750mbps to a Telus server in #yeg. The problem is not inside my house. Fix your peering.
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๐๐๐_๐๐๐๐๐๐๐ก (Non-Parody account) (@big_fan2019) reported from Edmonton, Alberta@TELUSsupport trying to rotate and video on the Telus OPTIK app sucks it doesnโt work why
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Young Millennial Chinese ะะพัะดะพะฝ๐จ๐ป๐ง๐ปโโ๏ธ๐ฆป๐ป๐ฃ!! (@CggGordon) reported from Edmonton, Alberta@mwgbanks @TELUS @TELUSsupport Those are not bad speeds depending on the device. The free wifi I was using where I live was fluctuating really badly from as low as 2-5 Mbps so it was virtually unusable at some points. Have been wanting to get PureFibre for a long time now. Hopes are to get at least 1000 Mbps.
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Jigga (@yegnav) reported from Edmonton, Alberta@TELUSsupport Telus charging me $1,900 for a phone bill. Been trying to get a resolution for months but instead I get warnings to pay. Will anyone correct my bill or do I need to cancel my companies services?
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Megan cleveland (@megskc_) reported from St. Albert, Alberta@craigjesske @TELUS @TELUSsupport No service myself as well
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Sandra McLaren Boos (@SandraBoos) reported from Edmonton, Alberta@TELUS @TELUSsupport @teluslabtest I just spent 2 hours troubleshooting with a rep in regards to not receiving incoming calls on my cell phone for 2 weeks from Mar 30 to April 10 as per bill. They would NOT help me with compensation after problem fixed and regained service.
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Lolo Avalon (@lolo_avalon) reported from Edmonton, Alberta@hayu yet AGAIN, the Hayu iPhone app, the Apple TV app, Telus app & the streaming method - NOTHING WORKS. I spend more time fighting with your system than I do watching shows. I'm not paying for this anymore!!!! Worst quality of any streaming service period.
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Can someone help me open this jar? (@irobox_Cap) reported from Edmonton, Alberta@TELUS wtf I was supposed to get a TV with my home severices and now I'm not. Come pick up your cable boxes
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flyhighmiledude (@flymilehighdude) reported from Edmonton, Alberta@TELUSsupport @TELUS Seriously, if all the gouging is not enough, now it's Credit card fees. If you are going to behave like #nofrills, then your price needs to come down. You can't be both!
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Yvette Gillam (@YvetteGillam) reported from Edmonton, Alberta@I_Am_The_Storm_ @TELUS Ever time @TELUS goes down at work, I poop a little and pray no one does anything dumb.
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M I Mubarak Sadhar (@Mubarak_sadhad) reported from Edmonton, Alberta@TELUS @TELUSsupport horrible pathetic customer service at your branch and on the phone. I want to cancel your stupid service but that too is so hard
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Sheepleslayer (@sheepleslayer69) reported from Edmonton, Alberta@WesDJones @Mr_Alberta @DrJacobsRad Sure, but the flipside of that is Edtel and AGT were World leaders in technology, their research labs were set up to help with the war effort both were sold on the cheap to Telus in the name of privatization and Albertan's are not better off because of this deal
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Debbie W (@debs_wolf) reported from Edmonton, Alberta@shmitzysays I did with Telus but a restart of my phone seemed to have solved the issue
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Genius White (@ThomasLK007) reportedHey @TELUS ********* please tell paying Camadian customers on your network why there is a new ******* phone scam every week and where are these Indian cockroaches getting our phone numbers? I can only get rid of the rats when I tell them I'm gonna eat them alive.
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Micheal Steinhauer (@Mstei0) reportedA slob talking about my telus bill paid for by my tax refund. Myself? Anyways. You're lucky these slobs help you.
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Nogoodboyo (@nogoodboyo_yvr) reported@MikeMartignago Why wonโt @TELUS step up to buy the club? They have the money and would be celebrated as community heroes for decades to come. Customer base explosion. They can write off losses in the down years.
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Alien Peteys ๐ฝ๐ธ๐ช๐๐ฏ๐จ๐ฆ๐บ๐ฆ (@Grampahockey1) reportedHad to call Telus (2 hours on hold ) myself took a week and 5 min to fix
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GoofyNewfie (@LeeBurt1974) reported@ProvoGal01 @TELUS @TELUSsupport They just imported all the call centers here now. So if you call for support you still get Indian. Just Brampton living now
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TELUS Support (@TELUSsupport) reported@milleni0wl We're here to help and a DM away if you require assistance with your TELUS services.
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Unacceptable Fringe Angie ๐จ๐ฆ๐ฎ๐ฑ ๐ (@AngieGreyhound) reported@ProvoGal01 @TELUS @TELUSsupport Every single call center now is in India. It's so frustrating when you get someone who really can't speak the language but thinks saying "I'm sorry Miss" over and over is how they'll fix whatever problem I'm having.
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Vancitybobby (@vancitybobby) reported@AmazingZoltan @VanceYung_73 Telus customer service has been extra terrible over the past few years...not much better than Rogers.
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Ungovernable. Speaker of truths. (@NothinToSeeHere) reportedThis boondoggle of govt waste is not about Telus, itโs about horribly run govt programs that donโt solve problems or produce positive outcomes.
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Dreadnaught (@Dreadnaugh75872) reported@ProvoGal01 @TELUS @TELUSsupport Switch out... Hey, I've got my phone bill down to $40/mo (no contract) at a company who answers the calls in Canada.