Telus Outage Report in Edmonton, Alberta
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If you are having issues, please submit a report below.
The latest reports from users having issues in Edmonton come from postal codes T6W , T5T , T5H , T5E , T6X , T5Z , T5X and T5A .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
Problems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (48%)
- Phone (23%)
- Wi-fi (13%)
- TV (7%)
- E-mail (5%)
- Total Blackout (5%)
Live Outage Map Near Edmonton, Alberta
The most recent Telus outage reports came from the following cities: Edmonton, Sturgeon, Sherwood Park, and St. Albert.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton
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Internet | 2 days ago |
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Edmonton
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2 days ago | |
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Edmonton
|
Internet | 2 days ago |
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Edmonton
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Phone | 3 days ago |
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Edmonton
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TV | 3 days ago |
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Edmonton
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Phone | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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Aimee MacCallum (@AimeeMaccallum) reported from Edmonton, Alberta@TELUS @WEMovement Hey @TELUS I’m kinda done with continuing to pay for a service I’m not receiving. The only person kicked off my zoom meeting twice. Can’t refresh my email. Making it really difficult to work from home #horribleinternet #evenworstservice #onholdforhours
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ChiefBadger 37-25-9 (@Harpe97) reported from Edmonton, AlbertaMorning Warriors! I think I’m going to cancel my #Telus cable package. All of it. I can’t get into anything. When the #EdmontonOilers come back, then I’ll renew. Let’s see what they say. Stay tuned 😂
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Andre (@YegAndre) reported from Edmonton, Alberta@TELUS I have some questions about our home internet bill this month. I tried to call customer support several times but I can’t get through. Thank you!
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Vance Avery (@vanceavery) reported from Edmonton, Alberta@TELUSsupport @TELUS have lost my phone service!
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Dαяι-ι 👑 (@_AlmostHome) reported from Edmonton, Albertalisten wifi is terrible worldwide yc .. or it’s just telus
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Harmony (@Coffee_Baileys) reported from Edmonton, Alberta@mental_gas @TELUS Yup, Chad for me too today. 7 times in 5 hours. It’s actually a slow day.
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Michele (@Fairyswirls) reported from Edmonton, AlbertaBought tickets online for @TELUS #marvel exhibition for 1145 still have to wait in line and not one person out of 6 that I have asked knows why terrible first experience been in line for 25 mins dont buy online.. #sucks
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Harmony (@Coffee_Baileys) reported from Edmonton, Alberta@Saucy_Napkin Maybe you could help TELUS do something about these insane international calls going to everyone’s cell phones
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Iron Ball Marketing (@ironballmarket) reported from Edmonton, Alberta@TELUSsupport Simple question and failure to answer telus. Shameful how you treat clients during a national emergency
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Ryan Dauphinee 🇨🇦 (@ryan_dauphinee) reported from Edmonton, Alberta@TELUSsupport You can have your tech support reach out to me. Just tried the Telus Assist and it didnt understand my questions, and I called the tech support number and its “can expect wait times of up to 45 mins” Im not wasting my time sitting on hold....
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Eric Petersen (@ericpet) reported from Edmonton, Alberta@WillKon @Shawhelp Yeah, it is beyond frustrating. They confirmed there was an active connection here before we moved in, so I cancelled my other service. Now I'm wishing I stayed with Telus. I can't run my business for a week now. Or I can burn ALL my mobile data in a day. No other options.
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Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported from Edmonton, AlbertaIf traditional TV-service telecom companies (like @telus, @Shawhelp, @Rogers, @Bell) want to keep their current subscriber base from mass increase in @Netflix subscriptions, they'll need to not only allow data overages, but open their VOD to free rentals. #telco #canada #big3
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Big Mama E🦒 (@erinsterrr) reported from Edmonton, Alberta@TELUS @TELUSsupport once again the most unprofessional and poor service. Booked my home service install on January 17 for feb 7. The fiber was never installed so the technician couldn’t perform his work. NOW they are telling me March 3. LOL bye keeping Shaw. #ridiculous
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Travis Dach (@travisdach) reported from Fort Saskatchewan, Alberta@CombinePilot44 Switch!!!! Switch now!!!! Made the change to TELUS Fibre and it has never slowed down once in 2 years. And I actually am paying half of what I was with Shaw.
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Lyn Sonnenberg 🇨🇦 (@lynsonnenberg) reported from Edmonton, Alberta@e45mcmanus It’s a good thought. Our Telus issue was resolved by then as it was an afternoon appointment. Gave me time to actually have lunch (novel idea).
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Habanerogal (@habanerogal) reported from Edmonton, Alberta@marnipanas @TELUS I hope they got educated on asking for pronouns in order to improve the quality of service to their clients.
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Candace Elliott (@CandaceElliott) reported from Edmonton, AlbertaHonestly! @telus please stop sending salesmen to my door over and over! I already am a customer so stop bugging me to switch some services. Then the guy flat out asks how much I pay for a service! I’m not giving out financial info on my doorstep!! #telus
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Eric Petersen (@ericpet) reported from Edmonton, Alberta@eissyrc I'm leaving Telus for Shaw, but they've just screwed me over. Said everything would work so I cancelled Telus and now Shaw says they can't come for a week to fix it. Working from home makes the internet a necessity.
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Lyndsay Mimzy Slack (@Mimz_Slacker) reported from St. Albert, Alberta@TELUS it is with sad news that I announce I have no choice but to cancel your services. I am stuck working from home for the foreseeable future and your internet services just aren't cutting it. The best in my area is Internet 75. Shaw is able to provide me with Internet 600.
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Kevin Johnson (@kjohnsob) reported from Edmonton, Alberta@TELUSsupport at my condo board meeting, I’m going to motion we all cancel our @TELUS contracts unless fibre is installed. You’ve been out here a half dozen times, enough is enough.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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David Brady (@GlobalProTrader) reportedSorry guys, I too was a victim of the unprecedented countrywide internet and cellphone outage yesterday courtesy of Rogers. Back in business but getting a Bell and Telus plan today.
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donny lisk (@donnylisk) reported@ShayeGanam Telus I’m with telus got 2 months left till I ditch your crappy service. Your plans sucks your cell service is not good at all I always lose calls! I can keep going. Remember Ed- tell they were so much better then you!!!
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Michael Ennett (@michaelennett) reportedWondering how we bill the carriers for their inability to offer service yesterday. Is it not funny how we get billed for paying our bills late, so what happens when they fail to provide us service? @TELUS I'm talking to you.
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Ryan (@Rrybsbl) reported@RogersHelps @Rogers Now that I have service I just want to say I hope you all roast in hell :) just switched from Rogers to Telus and I’m already feeling better
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Ameer Z. (@1RovingNomad) reported from North Vancouver, British ColumbiaWorst telecommunications company in the world >>> @Rogers and Canada has one of the world's highest telecom rates.....and no competition you basically have two to choose from and more often than not Telus is not the choice (for some reason)
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GuilmonRunix_AD (@GuilmonR) reported@cohenmacinnis @INTERAC I would suggest they use Telus next time, at least their network outages are extremely rare and localized and include backups in case anything happens. Telus was fine for me yesterday.
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SIKHC43S💙⚔️🧡 (@sikhc43s) reported@Rogers have you tried unplugging power from your modem yet? A restart should fix it 🙃 #Rogers #Outage #Telus
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Anthony (@AnthonysWorld1) reported@TOhumanist @nowtoronto Laptop on the Telus 5G LTE cell hotspot. Seamless back-up support on primary service provider going down. No issues yesterday.
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Aurelia_Primrose (@AureliaEtoile) reported@PaulMitchell_AB I had no trouble .... but then, I'm with #Telus
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Edward Kiledjian (@ekiledjian) reported@iamkennethchan This is the second significant Rogers outage in 14 months. TELUS hasn’t experienced a similar outage in over a decade.