1. Home
  2. Companies
  3. Telus
  4. Edmonton
Telus

Telus outages and service status in Edmonton, Alberta

Some problems detected

Users are reporting problems related to: internet, phone and total blackout.

Full Outage Map
  • Telus generated 0 outage signals in the last 24 hours around Edmonton, including 0 direct reports.
  • The most common problems reported in this area mention Internet, E-mail, and Total Blackout.
  • The most recent signal from this area was received Sep 7, 5:56 PM EDT.
  • 64% Internet (64%)
  • 7% E-mail (7%)
  • 7% Total Blackout (7%)
  • 7% Wi-fi (7%)
  • 7% TV (7%)
  • 7% Phone (7%)

The latest reports from users having issues in Edmonton come from postal codes T5T , T6W , T5X , T5E , T6L , T5H , T6T and T6X .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

September 10: Problems at Telus

Telus is having issues since 12:00 PM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Edmonton, Alberta

The most recent Telus outage reports came from the following cities: Edmonton.

CityProblem TypeReport Time
Edmonton Phone 3 days ago
Edmonton Internet 4 days ago
Edmonton Internet 6 days ago
Edmonton Internet 8 days ago
Edmonton Internet 9 days ago
Edmonton Internet 10 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

  • WillyGrant
    ***** (@WillyGrant) reported from Edmonton, Alberta

    I’m paying for a service from @Shawhelp that I’m not receiving. I call. You are unable to fix. I ask for a credit for the 36 days of non-service and I’m offered 14 days. Why would you continue to charge me for a service I’m not receiving? @TELUS I’d like to switch.

  • ChadOhman
    Чад (Chad) 🇺🇦  (@ChadOhman) reported from Edmonton, Alberta

    @TELUSsupport I’m getting north of 750mbps to a Telus server in #yeg. The problem is not inside my house. Fix your peering.

  • YvetteGillam
    Yvette Gillam (@YvetteGillam) reported from Edmonton, Alberta

    @jesssicrap @TELUS I'm just happy I'm not at work. Cause we can't call for help when we got no cell, my last STARS activation, booster was down and had to get someone to drive 20 min for service 😳 good times, not.

  • Leenerrr
    Eileen Hoyland (@Leenerrr) reported from Edmonton, Alberta

    Me and the hubby are considering switching to Telus Fibre for our internet. We have no problems with the quality of Shaw, but b/c we’re mobility clients, Telus is offering GB fibre for $75 plus a bill credit. So honest opinions on quality plz! Anyone have Fibre w/Telus? 1/2

  • SarahPa58703798
    Sarah Parkes (@SarahPa58703798) reported from Edmonton, Alberta

    @telus currently been on hold for 1hr 45 minutes trying to speak to customer services about my contract…..!

  • RoxamosOfficial
    Roxamos (@RoxamosOfficial) reported from Edmonton, Alberta

    @TELUS your south Edmonton common store just refused service to my mother-in-law. She has a medical reason to not wear a mask. You are not allowed to ask her her reason under Canadian privacy laws and are not allowed to refuse service under discrimination laws. Fire them all.

  • mnsomusic
    Mñso (@mnsomusic) reported from Edmonton, Alberta

    Telus is Garbage, still not as bad as Rogers tho. They’ve been on the curb.

  • sheepleslayer69
    Sheepleslayer (@sheepleslayer69) reported from Edmonton, Alberta

    @WesDJones @Mr_Alberta @DrJacobsRad Sure, but the flipside of that is Edtel and AGT were World leaders in technology, their research labs were set up to help with the war effort both were sold on the cheap to Telus in the name of privatization and Albertan's are not better off because of this deal

  • yegventures
    Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported from Edmonton, Alberta

    @SteveThePylon @dailytechnewssh @TELUSsupport @TELUS @Rogers I also used to use Shaw. Had to reboot my modem if I needed to work for an hour without lag. When I called to cancel, they tried to sell me some sort of speed boost service. Nope. They should've just never slowed it down.

  • NadineYeg
    NadineBaileyUnifor (@NadineYeg) reported from Edmonton, Alberta

    @TELUS @TELUSsupport you changed emails and I STILL CANT ACCESS. 4 hrs yesterday and no help and so far 1 he today and I have been transferred to 3 did department. #horribleservice

  • Harpe97
    RinkRatt 37-25-9 (@Harpe97) reported from Edmonton, Alberta

    @SweetGeorgia_77 No issues with my TELUS feed. North central Edmonton

  • MonikaSocialYeg
    Monika Social (@MonikaSocialYeg) reported from Edmonton, Alberta

    Anyone else having Telus internet issues lately in Windermere?

  • VAHIDAYAN
    Vahid Ayan ❄️🦅 (@VAHIDAYAN) reported from Edmonton, Alberta

    @TELUS Why our home security (smart cameras) stops recording from time to time? We bought this service 2 months ago and not recording has happened twice. The 2nd one happed last week when we are away? How we should trust this service and tools?

  • iamcsandiford
    CHRISTINA🇧🇧🇨🇦 (@iamcsandiford) reported from Edmonton, Alberta

    @TELUS @TELUSsupport why is my wifi cutting in and out? Are you guys having issues with your towers or something??

  • MonikaSocialYeg
    Monika Social (@MonikaSocialYeg) reported from Edmonton, Alberta

    Anyone else’s Telus Pik Tv not working?

  • flyin_oryan
    Westview Legend 🇨🇦 (@flyin_oryan) reported from Edmonton, Alberta

    @JackieBee_16 @Sportsnet @TELUS Are you using telus boxes on each TV? Or just the telus app? Initially they told me I just needed the app, and it was horrible. Had to get boxes for all my tvs.

  • vividprint
    Vivid Print (@vividprint) reported from Edmonton, Alberta

    Rather than purchasing $25 gift cards to support small business during the pandemic with @TELUS #standwithowners, a crass marketing campaign masked as philanthropy, how about providing reliable service so that small businesses can actually operate?

  • KeeperOfSheep
    East meets West (@KeeperOfSheep) reported from Edmonton, Alberta

    @TELUS after three agents the best I got was, "wait for an email" with your imposed May deadline for #PikTV service I'd certainly like to have the required upgraded boxes ASAP . Customer experience on the decline ..

  • MehakGill123
    MEHAK GILL (@MehakGill123) reported from Edmonton, Alberta

    @TELUSsupport Please help Me with Account Number 38040078 i have been ripped off by telus.

  • KeeperOfSheep
    East meets West (@KeeperOfSheep) reported from Edmonton, Alberta

    I stand corrected .. neither your digital or on phone clients seem educated about Telus ending support for current PikTV boxes... poor product knowledge all around ?

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • CarsonTalkMoney
    Carson (@CarsonTalkMoney) reported

    @BoomerDivvies @TELUS Is that a cell phone provider? I have never heard of them

  • its6o4
    . (@its6o4) reported

    I work a side job for Telus International and I can’t even get support help. I wonder how the average customer feels. **** is so cooked.

  • Canooflehead
    Canoof (@Canooflehead) reported

    @HotStoveD I just went through the same problem a few weeks ago. Phone agents were even less helpful and unwilling to retain my business. Decided to finally switch to Telus. Unfortunately, they have been just slightly better so far. The telecommunications monopoly in 🇨🇦 is a huge problem.

  • krufrank
    krufrank (Cutting Edge Comics) (@krufrank) reported

    🎼 I hate Telus. I hate Telus. 🎶 I cannot express in words how much I hate Telus and their lack of customer service. 🎵 @TELUSsupport

  • duder_1987
    Dustin De Yaegher (@duder_1987) reported

    @TELUS would sure be nice to have more than one bar of service. Can’t make a phone call. #servicesucks

  • voteLabonte
    Mathieu Labonté (@voteLabonte) reported

    @jkenney Why are people so hell bent on trying to get Healthcare™ brought to you by Telus, Bell, Rogers, and Loblaws? These are objectively **** companies who exist in part because of government protections against fair competition. Fair to look at their track records and say "nope".

  • perfectrose2011
    Wendy 🇨🇦 (@perfectrose2011) reported

    @TELUSsupport Investigate the many who make spam calls to your customers. Also with your sentence, did you not understand my comments. Not asking for any help but complaining about spam calls by those saying they're from Telus.

  • drmcatcher30
    Alexandra (@drmcatcher30) reported

    @telus your cell service SUCKS. Can’t even use the 5G EVER and LTE barely works. Get it together before I move on to Roger’s

  • wealthwatchdawg
    MoneyMaverick (@wealthwatchdawg) reported

    @conorsvan1 They’re so funny @TELUS I had a contract with them once for a set price they jacked it up so I switched to freedom because freedom was giving me the same price but once I switched they agreed to go down💀never going back to them again just by principle I would pay more now…

  • DGribby
    Dg99600 (@DGribby) reported

    @TELUS @telusinternet your internet sucks!! And you keep increasing rates for no better service!!