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Telus Outage Report in Edmonton, Alberta

Why is my Telus service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Edmonton come from postal codes T6W , T5T , T5H , T5E , T6X , T5Z , T5X and T5A .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 48% Internet (48%)
  • 23% Phone (23%)
  • 13% Wi-fi (13%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 5% Total Blackout (5%)

Live Outage Map Near Edmonton, Alberta

The most recent Telus outage reports came from the following cities: Edmonton, Sturgeon, Sherwood Park, and St. Albert.

CityProblem TypeReport Time
Edmonton Internet 1 day ago
Edmonton E-mail 1 day ago
Edmonton Internet 1 day ago
Edmonton Phone 2 days ago
Edmonton TV 2 days ago
Edmonton Phone 3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

  • PascalVII
    Chase Pascal-Quewezance (@PascalVII) reported from Edmonton, Alberta

    @RastaDaMonsta @TELUS Facts. I need to do the same. They charged my mom internet 150 when she was only getting 8mbps down/upload

  • jennxanderson
    cheddar the dog (@jennxanderson) reported from Edmonton, Alberta

    lol okay update: Telus rep finally came and fixed my internet and it wasn’t my modem or wiring or anything... SOMEONE CUT MY SPECIFIC APARTMENT LINE IN THE BASEMENT OF THE BUILDING JUST MY SUITE WHO IS AFTER ME FIRST MY CAR GETTING BROKEN TWICE INTO AND NOW THIS

  • aWYNNING
    Alãnãtudē (@aWYNNING) reported from Edmonton, Alberta

    @RuckingHook_2 @Bell I was at telus for 20, since they were clearnet but then shit went downhill. Virgin is technically bell & had the best plan for me but holy shit, I’ve never experienced this type of service, ever.

  • eglinski
    Don 🏴 (@eglinski) reported from Edmonton, Alberta

    Trying to enjoy #ChernobylHBO #GameofThrones @HBO @HBOCanada except that @CraveCanada is just devastatingly awful. It’s just 1080p sh!t-smeared digital artefacts across my screen. Sad that @STARZ was sucked in by @BellMediaPR @TELUS and their garbage service. Better to pirate FYI

  • RStarFan
    🇨🇦 Erin Thomas 🇨🇦 (@RStarFan) reported from Edmonton, Alberta

    Seriously @TELUS trying to watch the Oscars on your app, Optic tv & I'm getting error 4-44-104 Come on, nothing but problems with our internet since switching!

  • richard_nel
    Richard (@richard_nel) reported from Edmonton, Alberta

    @ZacTrolley @TELUS And people think the carbon tax is bad. At least it has a greater good purpose.

  • keatsmom
    Celeste (@keatsmom) reported from Edmonton, Alberta

    Day 2 with no @TELUSsupport @TELUS email. Sure would like to know what's going on. When it comes time to renew my plan in October, this lack of service will go a long way in helping me decide what to do. 🤔🤔

  • gurlygurl_99
    Christina (@gurlygurl_99) reported from Edmonton, Alberta

    @TELUSsupport On hold for 40 minutes now with support. Saw webmail was down but I don’t see anything about internet down.....still looking around while waiting on hold. #telus #yeg #longholdtimes

  • pajowh
    Patricia Wheadon (@pajowh) reported from Edmonton, Alberta

    @TELUS tv signal lost more than it is found. Bet #shawtv customers are enjoying @BlueJays game #optiktvsucks

  • nvan97
    Father of 1* (*2nd arriving in March) (@nvan97) reported from Edmonton, Alberta

    @Mandoline79 I’ve been moderately happy with Telus but I think they all suck pretty bad.

  • 2Zero54
    BryanBowen (@2Zero54) reported from Edmonton, Alberta

    @AzorcanGlobal @TELUS @TELUSsupport Mine was down for over 2 days. Didn’t even bother calling Telus about it because their customer service is horrible

  • adrianborowsky
    Adrian Borowsky (@adrianborowsky) reported from Edmonton, Alberta

    @tonyposnanski @TheRealOJ32 Golly. @TELUS , maybe you were right about cyber bullying. Help this poor man. He's being treated as if he killed 2 people or something.

  • yegVRABEL
    VRABEL Construction (@yegVRABEL) reported from Edmonton, Alberta

    @ctvedmonton @TELUS cut our power lines while installing the same cables. This was a year ago and still no resolution. @ChemcoLtd was the contractor and they offered $300 gift card 😂and didn’t even follow through on that ! Never mind the food that spoiled and generators brought in myself.

  • DinicolaNicola
    Yes, Nicola Dinicola is my real name (@DinicolaNicola) reported from Edmonton, Alberta

    From my desk, I can overhear my colleague having an EPIC argument with Telus customer service on the phone. It's both funny and terrifying. I'm trying not to giggle, but I'm cringing so hard on behalf of the Telus rep that my toes are curling inside my shoes. #badservice

  • ryan_dauphinee
    Ryan Dauphinee 🇨🇦 (@ryan_dauphinee) reported from Edmonton, Alberta

    If this is the kind of service @Telus provides Im definitely not switching there when my contract expires. @TELUSsupport what seems to be the problem solving this.

  • MMACSCOT
    Mark McDonald (@MMACSCOT) reported from Edmonton, Alberta

    @TheGentYYC @TELUS @TELUSsupport My experiences with TELUS has been the opposite. Superb customer service.

  • MMACSCOT
    Mark McDonald (@MMACSCOT) reported from Edmonton, Alberta

    @TheGentYYC @TELUS @TELUSsupport It happens. I’m surprised they were rude. Anyway, hope all better next time. I like TELUS because of their community generosity

  • pajowh
    Patricia Wheadon (@pajowh) reported from Edmonton, Alberta

    Great. @BlueJays game just starts and @telus tv signal is lost again. C’mon! #optiktvsucks

  • commotio_cordis
    Jessie Breton (@commotio_cordis) reported from Edmonton, Alberta

    Back up briefly and down again. @TELUS @TELUSsupport

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • MTMcFarlane92
    Mathew McFarlane (@MTMcFarlane92) reported

    @TELUS @CynthiaMD92 I received a 260$ bill to my cancelled account and telus threatened to take it to collections. I've been on the phone 6 hours and they say they can't waive fees on a cancelled account. but they can certainly apply them. File a complaint with CCTS! #CCTS #Extortion

  • JaonsVan
    JD in Coquitlam (@JaonsVan) reported

    @paul_wb_wtf @TELUS @TELUSsupport I think prolonged heat is bad.

  • bennymathew1512
    Benny Mathew (@bennymathew1512) reported

    @TELUSsupport have been trying to call TELUS support for the last two months now. Received multiple messages someone will call, not one call received till date, can someone please respond !!

  • AB_EMS_War_Room
    Alberta EMS War Room (@AB_EMS_War_Room) reported

    @Daveroe404Dave Thanks for posting this! We were told it was a Telus server issue. We are paramedics and aren’t sure of how it all works with 911. A fire dp centre was able to receive some calls but EMS dispatch was not. In our exp w/AHS dp, they NEVER notify the public of this issue.

  • runningintoyoga
    Katherine Moore (@runningintoyoga) reported

    @TELUSsupport terrible support with Telus. Need to change my plan and hours of wait times and no online support!

  • CynthiaMD92
    Cynthia (@CynthiaMD92) reported

    @TELUS Absolutely the worst customer service. We have been unable to get service in our area since February because of problems with the tower. We switched recently to FIDO which is absolutely perfect but you guys have charged me a penalty for leaving

  • WTIBull
    WTIRealist (@WTIBull) reported from Toronto, Ontario

    @Mackslann @TELUSsupport @TELUS Darren Entwisle too busy buying his wife another Hermes Birkin in Palm Springs to give a ****.

  • andysactionpix
    AJ Chaldez 🇨🇦🇬🇷🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@andysactionpix) reported

    @Shawhelp Can someone pls explain why on a daily basis does my TV reception freeze? Is it a) signal problem coming into my home b) problem with my 5-year old wifi modem c) time to switch to Telus fibre as they call daily wanting me to switch?? I have internet 600. Daily issues!

  • CynthiaMD92
    Cynthia (@CynthiaMD92) reported

    @TELUS Not only that we’ve been given stupid solutions like we will reduce your data by 2 gigs a month and that will bring your bill down by $5 a month. I asked how is that going to help with no phone service? Their response back to me was it won’t but it least you’ll get a cheaper bill

  • The_Rachel_lyn
    RACHEL LYN (@The_Rachel_lyn) reported

    @TELUSsupport I just opened my account today. I signed up for the my telus app and added the new info , it said I’d get an email to approve the request but I never got anything