Telus Outage Report in Edmonton, Alberta
Why is my Telus service not working?
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If you are having issues, please submit a report below.
The latest reports from users having issues in Edmonton come from postal codes T6W , T5T , T5H , T5E , T6X , T5Z , T5X and T5A .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
Problems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (48%)
- Phone (23%)
- Wi-fi (13%)
- TV (7%)
- E-mail (5%)
- Total Blackout (5%)
Live Outage Map Near Edmonton, Alberta
The most recent Telus outage reports came from the following cities: Edmonton, Sturgeon, Sherwood Park, and St. Albert.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton
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Internet | 2 days ago |
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Edmonton
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2 days ago | |
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Edmonton
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Internet | 2 days ago |
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Edmonton
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Phone | 3 days ago |
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Edmonton
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TV | 3 days ago |
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Edmonton
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Phone | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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Mark McDonald (@MMACSCOT) reported from Edmonton, Alberta@TheGentYYC @TELUS @TELUSsupport It happens. I’m surprised they were rude. Anyway, hope all better next time. I like TELUS because of their community generosity
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VRABEL Construction (@yegVRABEL) reported from Edmonton, Alberta@ctvedmonton @TELUS cut our power lines while installing the same cables. This was a year ago and still no resolution. @ChemcoLtd was the contractor and they offered $300 gift card 😂and didn’t even follow through on that ! Never mind the food that spoiled and generators brought in myself.
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Patricia Wheadon (@pajowh) reported from Edmonton, Alberta@TELUS tv signal lost more than it is found. Bet #shawtv customers are enjoying @BlueJays game #optiktvsucks
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Chris LaBossiere (@ChrisLaBossiere) reported from Edmonton, AlbertaAfter waiting over an hour for @Shawhelp to call me back (they quoted 35 minutes - as 225th in the queue), I am going to bed and will turn off the ringer. I have ducks to kill on the am and can order my new @TELUS service tomorrow. Shaw TV can’t solve the buffering.
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Celeste (@keatsmom) reported from Edmonton, AlbertaDay 2 with no @TELUSsupport @TELUS email. Sure would like to know what's going on. When it comes time to renew my plan in October, this lack of service will go a long way in helping me decide what to do. 🤔🤔
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🦁🇨🇦 Bollywood Roop 🇨🇦 🦁 (@Roopanova) reported from Edmonton, AlbertaUpdate on my experience with @Bell @Rogers @TELUS Bell - Continue to walk around there nonsense. Terrible service. Telus - Options and we can work together. Rogers - Let's set up a call and see if we can work together. Probably the most proactive out of three.
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BryanBowen (@2Zero54) reported from Edmonton, AlbertaMore Telus email issues this morning. The $10 rebate doesn’t cut it #Telus #fixit
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Adrian Borowsky (@adrianborowsky) reported from Edmonton, Alberta@tonyposnanski @TheRealOJ32 Golly. @TELUS , maybe you were right about cyber bullying. Help this poor man. He's being treated as if he killed 2 people or something.
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CastledwnsDan (@CastledwnsDan) reported from Edmonton, AlbertaAt the #telus store trying to get a billing issue fixed and maybe upgrade the phone. Person helping me seems good. Disputes center she’s talking to maybe sucks
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Tyler Majeau 🏳️🌈 (@MajeauTyler) reported from Edmonton, AlbertaIf healthcare by TELUS is anything like their customer service for phones it’s gonna be a hard pass for me 😂 #ableg #abpoli
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Lincoln Ho | Yegventures 🇨🇦🇭🇰🇻🇦 (@yegventures) reported from Edmonton, Alberta@ElleninSaigon @TELUS Don't even get me started about the home internet service. They've had 'rushmen' (high level) techs visit my house many times. At the time I stuck w them because they were my employer. Seriously considering bye bye to everything. To think I was close to getting home alarm w them
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Mark McDonald (@MMACSCOT) reported from Edmonton, Alberta@TheGentYYC @TELUS @TELUSsupport My experiences with TELUS has been the opposite. Superb customer service.
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Yes, Nicola Dinicola is my real name (@DinicolaNicola) reported from Edmonton, AlbertaFrom my desk, I can overhear my colleague having an EPIC argument with Telus customer service on the phone. It's both funny and terrifying. I'm trying not to giggle, but I'm cringing so hard on behalf of the Telus rep that my toes are curling inside my shoes. #badservice
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Jacquelyn Reynolds (@buoyantbabe) reported from Edmonton, AlbertaSo this sucks. Not only is the 🏒 game blacked out, #telus changed the channels and I just found out I no longer get to watch the #Esks They are just getting more and more ❌ marked with this move
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BryanBowen (@2Zero54) reported from Edmonton, Alberta@AzorcanGlobal @TELUS @TELUSsupport Mine was down for over 2 days. Didn’t even bother calling Telus about it because their customer service is horrible
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🦁🇨🇦 Bollywood Roop 🇨🇦 🦁 (@Roopanova) reported from Edmonton, AlbertaI've been dealing with @Bell for 19 years. I continue to wonder why I deal with you guys. Continue to have the worst customer experience. Hey @TELUS @Rogers what are willing to do for me with regards to these cell phone plans.
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Patricia Wheadon (@pajowh) reported from Edmonton, AlbertaGreat. @BlueJays game just starts and @telus tv signal is lost again. C’mon! #optiktvsucks
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cheddar the dog (@jennxanderson) reported from Edmonton, Albertalol okay update: Telus rep finally came and fixed my internet and it wasn’t my modem or wiring or anything... SOMEONE CUT MY SPECIFIC APARTMENT LINE IN THE BASEMENT OF THE BUILDING JUST MY SUITE WHO IS AFTER ME FIRST MY CAR GETTING BROKEN TWICE INTO AND NOW THIS
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allantaylor (@allantaylor) reported from Edmonton, Alberta@Mandoline79 @TELUS I’ve had some staggeringly confusing troubleshooting issues with them. It’s like they know they’re the only game in town for some services and they don’t even try to keep you happy.
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pat sasseville (@sass3450) reported from Edmonton, Alberta@Mandoline79 @TELUS They've been worst customer service in Canada for yrs. Just brutal!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Curt McNaughton 17.5/8.95mmt (@MdmCurt) reported@Kotyjo @mattgreensheave Yes, I saw a Starlink last year and it had an ethernet port on it, the one I got a few days ago didn't so I ordered one but it says mid April shipping. I guess I will have to leave Telus hooked to network a few more days 😢😢
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Hazos (@hazos1) reported@Quea_Ali The same. Telus became terrible. Shaw has always had better customer service.
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Michael Gallagher (@radarssbm) reported@SpacemanStuv Realistically they all suck and it has more to do with where you live. I have Telus in BC and while the customer service is garbage, the fibre connection is legit.
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Curt McNaughton 17.5/8.95mmt (@MdmCurt) reported@jcalder1983 @BaldurBarons That's what I thought as well but I thought I had checked and both were on 5. Starlink is in the hallway waiting for a mount bracket and ethernet adapter, will test more after I happily take down the Telus thing
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S Rice (@stur2044) reported@TELUS Got a new phone at your Seven Oaks, Abbotsford store earlier today. Awesome customer service, but your poor employees still wearings masks is a joke. Give them a break. Masks are done. #stopit
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Bobby Allyn (@BobbyAllyn) reportedShe said when she was hired and trained for the job, the demo videos involved TikToks of children fighting. She says she was never warned of just how disturbing some of the footage she would be seeing every day would be, so she sought counseling through contractor Telus
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Doug van den Ham (#StandWithUkraine) (@DvdHam) reported@alexbozikovic Upside down Telus Sky?
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Alysha (@aenux) reportedHey Telus what’s the point if your therapy line books out for weeks generally we need help asap not three days out.
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🦖 30-50 Feral Lobsters 🦖 (@Shyspinylobster) reportedTW: financial shenanigans. I had to listen to my Mom talking to Enmax tonight, she almost broke down several times. It was them that charged the wrong account the same month Telus double charged us so now her account (which has been flawlessly paid for decades) is in arrears.
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What's The Real Cause? (@rootcauseteam) reported@MichaelJonesETC @CBCAlerts Yes, two services which helped keep Rogers, Telus and Bell prices down. No longer. Oh well, now easier for Trudy's internet censorship to "monitor" us.