Telus outages and service status in Edmonton, Alberta

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Edmonton, Alberta

The most recent Telus outage reports came from the following cities: Edmonton.

City	Problem Type	Report Time
Edmonton	Internet	13 hours ago
Edmonton	Internet	2 days ago
Edmonton	Internet	5 days ago
Edmonton	Internet	5 days ago
Edmonton	Internet	6 days ago
Edmonton	Internet	8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

• 
  Yvette Gillam (@YvetteGillam) reported 2 minutes ago from Edmonton, Alberta

  @jesssicrap @TELUS I'm just happy I'm not at work. Cause we can't call for help when we got no cell, my last STARS activation, booster was down and had to get someone to drive 20 min for service 😳 good times, not.

• 
  Lawnmower Hospital (@lawnmowerhosp) reported 3 minutes ago from Edmonton, Alberta

  Don't know what going on today. Having major @TELUS issues with our phone. Extremely sorry. #Droppingcalls

• 
  M I Mubarak Sadhar (@Mubarak_sadhad) reported 4 minutes ago from Edmonton, Alberta

  @TELUS @TELUSsupport horrible pathetic customer service at your branch and on the phone. I want to cancel your stupid service but that too is so hard

• 
  charbroiled gargoyle 🚠 (@newmusicmichael) reported 13 minutes ago from Edmonton, Alberta

  And the only way we can change things is with $$$. I’m slowly working on detangling myself from using any Telus services. I can’t support this company any longer.

• 
  Steve P (@starchoice) reported 15 minutes ago from Edmonton, Alberta

  @TELUSsupport Why doesn’t #TELUS provide any support for its e-mail migration? Tech support has provided no follow-up support. Numerous follow-up e-mails to CarlMichaelO.TELUSFIbreSupport just get ignored.

• 
  East meets West (@KeeperOfSheep) reported 22 minutes ago from Edmonton, Alberta

  I stand corrected .. neither your digital or on phone clients seem educated about Telus ending support for current PikTV boxes... poor product knowledge all around ?

• 
  Monika Social (@MonikaSocialYeg) reported 23 minutes ago from Edmonton, Alberta

  Anyone else having Telus internet issues lately in Windermere?

• 
  Roxamos (@RoxamosOfficial) reported 24 minutes ago from Edmonton, Alberta

  @TELUS your south Edmonton common store just refused service to my mother-in-law. She has a medical reason to not wear a mask. You are not allowed to ask her her reason under Canadian privacy laws and are not allowed to refuse service under discrimination laws. Fire them all.

• 
  S Gee (@GahertySandra) reported 26 minutes ago from Edmonton, Alberta

  Getting to 2 days without Internet. Work tomorrow with several critical meetings. @TELUS is doing nothing to address and we’re getting antsy. Everyone we talk to makes promises they then don’t deliver on (when we finally get through). Internet is an essential service.

• 
  Bigfella4900 (@bigfella4900) reported 27 minutes ago from Edmonton, Alberta

  @AlleyDalley Alley....just switch to TELUS and dont worry about things....I can help you....DM me if you want to switch

• 
  Windshield Edmonton (Phil) (@YEGwindshield) reported 29 minutes ago from Edmonton, Alberta

  @magzvee9 @TELUS @TELUSsupport SIM card issue Can you get dialtine? Try restarting...

• 
  Vahid Ayan ❄️🦅 (@VAHIDAYAN) reported 29 minutes ago from Edmonton, Alberta

  @TELUS Why our home security (smart cameras) stops recording from time to time? We bought this service 2 months ago and not recording has happened twice. The 2nd one happed last week when we are away? How we should trust this service and tools?

• 
  Mary-Helen Clark (@MHClark2617) reported 31 minutes ago from Edmonton, Alberta

  Can any #yeg peeps tell me their thoughts on @ShawInfo? My @TELUS internet has been out for 7 hours after I was told the issue was resolved and I need a new provider.

• 
  Devin Selte (@Devo9911) reported 36 minutes ago from Fort Saskatchewan, Alberta

  @TELUS @TELUSsupport Good day, I’m a Telus customer and would like to know if missed calls show up on your call list on your monthly bill. Thanks!

• 
  Megan cleveland (@megskc_) reported 41 minutes ago from St. Albert, Alberta

  Anyone else with Telus have no service right now

• 
  Lincoln Ho | Yegventures | 何令恒 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 47 minutes ago from Edmonton, Alberta

  @JayIsPainting @TELUSsupport It's either a "bundle total" as it says (more than one service like phone or tv will give you permanent discounts), or a "monthly total". A rate protection plan (a 2-3 yr term) is always $10 more than a month to month with TELUS.

• 
  Young Millennial Chinese Гордон👨🏻🧏🏻‍♂️🦻🏻🗣!! (@CggGordon) reported 47 minutes ago from Edmonton, Alberta

  @mwgbanks @TELUS @TELUSsupport Those are not bad speeds depending on the device. The free wifi I was using where I live was fluctuating really badly from as low as 2-5 Mbps so it was virtually unusable at some points. Have been wanting to get PureFibre for a long time now. Hopes are to get at least 1000 Mbps.

• 
  Yvette Gillam (@YvetteGillam) reported 47 minutes ago from Edmonton, Alberta

  @I_Am_The_Storm_ @TELUS Ever time @TELUS goes down at work, I poop a little and pray no one does anything dumb.

• 
  Sandra McLaren Boos (@SandraBoos) reported 49 minutes ago from Edmonton, Alberta

  @TELUS @TELUSsupport @teluslabtest I just spent 2 hours troubleshooting with a rep in regards to not receiving incoming calls on my cell phone for 2 weeks from Mar 30 to April 10 as per bill. They would NOT help me with compensation after problem fixed and regained service.

• 
  Katy Mackay (@KatyMackay) reported 50 minutes ago from Edmonton, Alberta

  hey @TELUSsupport, I’ve talked to two Telus tech support people already today. No access to Twitter, app or browser, while on wifi. Fine on data. The tech guys reset it and I get access for a minute, and then it goes out again. I see BC also had this issue.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Reiko Koyama (@reikokoyama79) reported 1 minute ago

  I've been trying to cancel my @TELUSsupport @TELUS services since Wednesday. I just got told they couldn't authenticate me, with my name & account number. I guess when you make it impossible to cancel, you figure we'll just keep paying, so it doesnt impact our credit.

• 
  Dg99600 (@DGribby) reported 1 minute ago

  @TELUS @telusinternet your internet sucks!! And you keep increasing rates for no better service!!

• 
  TakeAstan (@TakeAstanned) reported 2 minutes ago

  @mike00617140414 @VoteCanadaCom Telus from the top down is being infiltrated by these retards.

• 
  Clayton (@phinx404) reported 3 minutes ago

  @TELUS I had to switch one already after they went in store to get new sim. Try to help but it’s just another dead zone in southern Ontario. I have others that drop or silence for 10 seconds in same spots while they driving. It’s useless. 20yrs and worst reception.

• 
  Clayton (@phinx404) reported 5 minutes ago

  @stormymarie13 @TELUS Service is atrocious. Someone over seas. Can’t understand what you’re asking and just put you on hold then hang up on you. Better off getting a phone in USA with unlimited roaming

• 
  Acinnad Turneer (@ATurneer54354) reported 6 minutes ago

  @TELUS Sorry your end burnt the bridge. It could have been resolved but you closed my account not me. Keep the dollars. I don’t Dm. Give me a number to call and maybe I will. But that person better be a top manager of public relations not a low employee. I doubt you will. Never again.

• 
  Clare A (@Murphysmom67) reported 7 minutes ago

  Since I am unable to call u or text bc u mistakenly disconnected me, heres the situation. I switched to Cogeco & informed u on Jan 22/26. U gave me a disconnection date of Feb 17/26. I was fully paid up but after Feb 17 u continued to bill me & I stupidly paid bc of your threats a total of $291.33 which u now owe me. When I switched to Cogeco I was told they used Telus lines, thats why my phone still indicated u as the carrier. Cogeco told me Ì shouldnt still b paying u so I stopped. Now you've disconnected me so since Friday I've had no calls, text or data. On top of that you reported me to Equifax. U really expect me to pay u as well as Cogeco? Ur lucky I dont sue u. I should b activated on the network immediately. How about u check your data & my dates then reimburse what u owe me. @TELUS

• 
  B.R (@Blurrr_y) reported 8 minutes ago

  I swear whoever runs @TELUS must be complete morons. Ported 2 numbers to a competitor and then went to @TELUS to return the devices. They tell me I should have told them first I was porting to another service so they could ‘prepare’ my bill but since I didn’t it’s more difficult

• 
  Ten Zowie (@TenZowie) reported 11 minutes ago

  @JFN1971 @MichaelVSmith7 @MarkJCarney I’m a Telus customer so I’m not getting price hosed by your duopoly. I can see prices are your sole motivation. That’s not the case for everyone. Thanks for the chat; good luck to you.

• 
  TELUS Support (@TELUSsupport) reported 14 minutes ago

  @big_fan2019 Are you connected to your home Wi-Fi when looking? If you're currently off your home Wi-Fi (on mobile data or another network), those live channels automatically hide in the app lineup. Due to content provider broadcast restrictions, live NFL Sunday Ticket channels (1501-1516) on the TELUS TV+ app are strictly locked to your TELUS Home Internet connection.