Telus outages and service status in Edmonton, Alberta

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Telus generated 4 outage signals in the last 24 hours around Edmonton, including 3 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received Apr 24, 11:52 PM EDT.

Internet (53%)
Wi-fi (26%)
TV (11%)
Phone (6%)
E-mail (4%)

The latest reports from users having issues in Edmonton come from postal codes T6W , T5T , T5H , T6X , T5E , T5X , T5Z and T5J .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Edmonton	Baseline
Apr 24, 12:20 PM EDT	0	0	0
Apr 24, 12:40 PM EDT	0	0	0
Apr 24, 1:00 PM EDT	0	0	0
Apr 24, 1:20 PM EDT	0	0	0
Apr 24, 1:40 PM EDT	0	0	0
Apr 24, 2:00 PM EDT	0	0	0
Apr 24, 2:20 PM EDT	0	0	0
Apr 24, 2:40 PM EDT	0	0	0
Apr 24, 3:00 PM EDT	0	0	0
Apr 24, 3:20 PM EDT	0	0	0
Apr 24, 3:40 PM EDT	0	0	0
Apr 24, 4:00 PM EDT	0	0	0
Apr 24, 4:20 PM EDT	0	0	0
Apr 24, 4:40 PM EDT	0	0	0
Apr 24, 5:00 PM EDT	0	0	0
Apr 24, 5:20 PM EDT	0	0	0
Apr 24, 5:40 PM EDT	0	0	0
Apr 24, 6:00 PM EDT	0	0	0
Apr 24, 6:20 PM EDT	0	0	0
Apr 24, 6:40 PM EDT	0	0	0
Apr 24, 7:00 PM EDT	0	0	0
Apr 24, 7:20 PM EDT	0	0	0
Apr 24, 7:40 PM EDT	0	0	0
Apr 24, 8:00 PM EDT	0	0	0
Apr 24, 8:20 PM EDT	0	0	0
Apr 24, 8:40 PM EDT	0	0	0
Apr 24, 9:00 PM EDT	0	0	0
Apr 24, 9:20 PM EDT	0	0	0
Apr 24, 9:40 PM EDT	0	0	0
Apr 24, 10:00 PM EDT	0	0	0
Apr 24, 10:20 PM EDT	0	0	0
Apr 24, 10:40 PM EDT	0	0	0
Apr 24, 11:00 PM EDT	0	0	0
Apr 24, 11:20 PM EDT	0	0	0
Apr 24, 11:40 PM EDT	0	0	0
Apr 25, 12:00 AM EDT	0	0	0
Apr 25, 12:20 AM EDT	0	0	0
Apr 25, 12:40 AM EDT	0	0	0
Apr 25, 1:00 AM EDT	0	0	0
Apr 25, 1:20 AM EDT	0	0	0
Apr 25, 1:40 AM EDT	0	0	0
Apr 25, 2:00 AM EDT	0	0	0
Apr 25, 2:20 AM EDT	0	0	0
Apr 25, 2:40 AM EDT	0	0	0
Apr 25, 3:00 AM EDT	0	0	0
Apr 25, 3:20 AM EDT	0	0	0
Apr 25, 3:40 AM EDT	0	0	0
Apr 25, 4:00 AM EDT	0	0	0
Apr 25, 4:20 AM EDT	0	0	0
Apr 25, 4:40 AM EDT	0	0	0
Apr 25, 5:00 AM EDT	0	0	0
Apr 25, 5:20 AM EDT	0	0	0
Apr 25, 5:40 AM EDT	0	0	0
Apr 25, 6:00 AM EDT	0	0	0
Apr 25, 6:20 AM EDT	0	0	0
Apr 25, 6:40 AM EDT	0	0	0
Apr 25, 7:00 AM EDT	0	0	0
Apr 25, 7:20 AM EDT	0	0	0
Apr 25, 7:40 AM EDT	0	0	0
Apr 25, 8:00 AM EDT	0	0	0
Apr 25, 8:20 AM EDT	0	0	0
Apr 25, 8:40 AM EDT	0	0	0
Apr 25, 9:00 AM EDT	0	0	0
Apr 25, 9:20 AM EDT	0	0	0
Apr 25, 9:40 AM EDT	0	0	0
Apr 25, 10:00 AM EDT	0	0	0
Apr 25, 10:20 AM EDT	0	0	0
Apr 25, 10:40 AM EDT	0	0	0
Apr 25, 11:00 AM EDT	0	0	0
Apr 25, 11:20 AM EDT	0	0	0
Apr 25, 11:40 AM EDT	0	0	0
Apr 25, 12:00 PM EDT	0	0	0
Apr 25, 12:20 PM EDT	0	0	0

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Edmonton, Alberta

The most recent Telus outage reports came from the following cities: Edmonton, St. Albert, Sherwood Park, and Sturgeon.

City	Problem Type	Report Time
Edmonton	Internet	13 hours ago
Edmonton	TV	13 hours ago
St. Albert	TV	14 hours ago
Edmonton	Internet	2 days ago
Edmonton	Internet	4 days ago
Edmonton	Internet	5 days ago

Nearby cities with recent reports

St. Albert

1 recent signals

14 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

Megan cleveland (@megskc_) reported 5 minutes ago from St. Albert, Alberta
Anyone else with Telus have no service right now
Cam. Aka Bawse 🇺🇦 (@DatBawse) reported 6 minutes ago from Edmonton, Alberta
@SCUBADubois @TELUS @CRTCeng When we moved last September I fought with Telus to extend the contract at the new pricing. They wouldnt do it. So we just called in for "new" service under my parents name and got all the deals/freebies so easily.
Eevee (@JustCallMeEevee) reported 7 minutes ago from Edmonton, Alberta
Telus internet has created so many problems with my streaming schedule 😩 if things continue like this over the next month or two we’re going to need to switch ISP’s. With that being said.... anyone know if anyone is hiring? Mama needs a new job ASAP.
Vivid Print (@vividprint) reported 8 minutes ago from Edmonton, Alberta
And honestly @TELUS why does it take six days to repair internet service? It’s not like we’re in the middle of nowhere. Too beholden to your shareholders to have adequate staffing? Poor outsourcing decisions? What’s up?
Lawnmower Hospital (@lawnmowerhosp) reported 9 minutes ago from Edmonton, Alberta
Don't know what going on today. Having major @TELUS issues with our phone. Extremely sorry. #Droppingcalls
RinkRatt 37-25-9 (@Harpe97) reported 10 minutes ago from Edmonton, Alberta
@SweetGeorgia_77 No issues with my TELUS feed. North central Edmonton
Monika Social (@MonikaSocialYeg) reported 12 minutes ago from Edmonton, Alberta
Anyone else having Telus internet issues lately in Windermere?
Devin Selte (@Devo9911) reported 13 minutes ago from Fort Saskatchewan, Alberta
@TELUS @TELUSsupport Good day, I’m a Telus customer and would like to know if missed calls show up on your call list on your monthly bill. Thanks!
Unacceptable Chinese Gordon 👨🏻🧏🏻‍♂️👂🏻🦻🏻 (@CggGordon) reported 14 minutes ago from Edmonton, Alberta
Ridiculous. Set up prepaid services with @TELUS because I owe $2200 to pay the contract off for my #iPhone13ProMax & #AppleWatchSeries7. Was supposed to receive an additional 500 mb for having auto top on and never received it. Store employees could not set up eSim so gave me a…
Joshua Marshall (@JMarshyBosco93) reported 17 minutes ago from Edmonton, Alberta
@PierreVLeBrun I got Telus cable in Alberta & it’s not on any of the NHL Centre Ice channels. Bad look for the @NHL so far.
Art New (@ArtieCubed) reported 18 minutes ago from Edmonton, Alberta
@TELUS great customer service, yeah right. Absolutely brutal! Told everything was fine with transferring internet and Optik TV last week. When it wasn’t someone supposed to call on Monday and finish job. Didn’t happen. Called twice and on hold for over an hour. Shaw here I come.
Chris LaBossiere 🚠 (@ChrisLaBossiere) reported 21 minutes ago from Edmonton, Alberta
I am going to cancel my @Shawhelp cable service as a Christmas present to myself. 3 months of half of my channels not working, at full price, was being tolerated. Die Hard on Christmas Eve not working, unacceptable. @TELUS you’ll be up.... get ready. 🎄
Erin Danforth (@eenied) reported 27 minutes ago from Edmonton, Alberta
@BilskiSuzanne I still have one because every time I try to cancel it Telus lowers my rate and offers me discounts on my cable/internet. Pretty soon they will be paying me to have a landline. (I’m 48)
I_am_no_one (@Deaner_232) reported 32 minutes ago from Edmonton, Alberta
@nothatsyou Damn, I was hoping for much higher speeds this week. I guess I'll put up with my normal Telus 5g signal til then!
Vahid Ayan ❄️🦅 (@VAHIDAYAN) reported 32 minutes ago from Edmonton, Alberta
@TELUS Why our home security (smart cameras) stops recording from time to time? We bought this service 2 months ago and not recording has happened twice. The 2nd one happed last week when we are away? How we should trust this service and tools?
Face Ginch (Jö) (@joeywants) reported 34 minutes ago from Edmonton, Alberta
@ReWorksYYC @TELUS Yes. I’m having issues suddenly too. I reset my modem and it’s still happening. I’m v frustrated.
***** (@WillyGrant) reported 34 minutes ago from Edmonton, Alberta
@Shawhelp I’ve moved over to @TELUS as a result of your supervisor’s misogynistic attitude. I 💯% do not recommend @Shawhelp as a result of this terrible experience.
Eevee (@JustCallMeEevee) reported 35 minutes ago from Edmonton, Alberta
@WhiplashHimself @TELUS @jeffstire5 Being locked in a stupid contract and not being able to afford any of Shaws currently listed internet plans :( if we could afford to switch we would.
Megan cleveland (@megskc_) reported 43 minutes ago from St. Albert, Alberta
@craigjesske @TELUS @TELUSsupport No service myself as well
Cory (@CoryCVC) reported 58 minutes ago from Edmonton, Alberta
Hey @TELUS @TELUSsupport are we having issues with text messages in Edm area? I can receive but cannot reply..help

Telus Issues Reports

Latest outage, problems and issue reports in social media:

averagecanadian (@avgcanadian842) reported 11 minutes ago
@DanMazierMP Telus was handed $300 million and they not only can't deliver a solution but are also cutting jobs. All while there's never been as many people to subscribe to their internet and mobile plans.
Onlyamonkey (@onlyamonkee) reported 14 minutes ago
@ProvoGal01 @TELUS @TELUSsupport Not to mention it’s not even about your phone most of the time. It’s trying to sell you cameras or some other product. I called support one time and I legit heard hens in the background of the call. Was unprofessional as ****
Dean Skoreyko (@bcbluecon) reported 17 minutes ago
My doctors office 'uses' Telus Health yet it doesn't work. Give a few doctors a call in BC and see what a disaster it is.
Micheal Steinhauer (@Mstei0) reported 17 minutes ago
A slob talking about my telus bill paid for by my tax refund. Myself? Anyways. You're lucky these slobs help you.
Terrill Tailfeathers (@Terrilltf) reported 17 minutes ago
Quick. Most reliable inexpensive internet service in Calgary. Other than Telus lol and Elon’s of course.
Clive Bottomley🇨🇦🏁 (@formula1_ca) reported 21 minutes ago
What the heck is going on @TELUSsupport ? Haven't been able to make a call all day on Telus mobile, still not working at 10pm. "All circuits busy" message all day. When will this be fixed? I'm in Vancouver.
Kevin Juel 🍎 (@thegraniteguy5) reported 22 minutes ago
@ProvoGal01 @TELUS @TELUSsupport Wait until you try to cancel any services. Took my wife probably 20 hrs on the phone over the course of several weeks to get rid of these parasites.
EMO LEBLANC™©®🎙️ RECORDING ARTIST 🇺🇸 (@CountryMusicEmo) reported 23 minutes ago
I have to say that @TELUSsupport @TELUS is the biggest pain in the *** ! Customer Service Sucks and their service is the shits ! But they don't care because the stupid idiots who use Telus will buy **** on a stick !
Vancity (@Justconstantwon) reported 26 minutes ago
@TELUSsupport My smart wifi hub that was sent out to replace my existing modem after I've upgraded to the gigabit service was sent using incomplete address information and Fedex is saying only Telus can change it. Quite disappointed in the Home internet upgrade process.
xviewer876 (@xviewer876) reported 26 minutes ago
@ProvoGal01 @TELUS @TELUSsupport Cancel Telus. I did years ago. If everyone does this then they go broke. It’s that simple