Telus Outage Report in Edmonton, Alberta
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Edmonton come from postal codes T6W, T6X, T5Y, T5T, T5A, T5L, T5J and T5Z.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 22: Problems at Telus
Telus is having issues since 04:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (4%)
Live Outage Map Near Edmonton, Alberta
The most recent Telus outage reports came from the following cities: St. Albert, Edmonton and Sherwood Park.
| City | Problem Type | Report Time |
|---|---|---|
 St. Albert |
Phone | |
| St. Albert |
Phone | |
| Edmonton |
Phone | |
| Edmonton |
Wi-fi | |
| Edmonton |
Wi-fi | |
| Edmonton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰
(@yegventures) reported
from
Edmonton, Alberta
@SteveThePylon @dailytechnewssh @TELUSsupport @TELUS @Rogers I also used to use Shaw. Had to reboot my modem if I needed to work for an hour without lag. When I called to cancel, they tried to sell me some sort of speed boost service. Nope. They should've just never slowed it down.
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Mary-Helen Clark
(@MHClark2617) reported
from
Edmonton, Alberta
Can any #yeg peeps tell me their thoughts on @ShawInfo? My @TELUS internet has been out for 7 hours after I was told the issue was resolved and I need a new provider.
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Stuart Kehrig
(@stukehrig) reported
from
Edmonton, Alberta
****, ****, **** **** @TELUS Your website sucks, it times out my changing cable package and wants to sell me a wifi booster starter pack when I have one and all I want is an expansion pack.
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Mary-Helen Clark
(@MHClark2617) reported
from
Edmonton, Alberta
Really disappointed in @TELUS, who suspended my service with zero warning, leaving my entire home without internet. This is the second time it’s happened in a year. Maybe it’s time to make the switch to @shaw.
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Oiler Guy Steve
(@Costello_stats) reported
from
Edmonton, Alberta
@Robin_Brownlee @AmandaCTV @ctvedmonton The whole city looks like **** honestly. Weeds everywhere, grass uncut, garbage everywhere. It sucks, but you sympathize with the city as they try to juggle it all... your yard should be taken care of by @TELUS ASAP
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socially_awkward
(@David_Yeh) reported
from
Edmonton, Alberta
Telus fixed our PVR not recording issue by replacing our digital box, but now our box randomly freezes and reboots and it super hot to the touch 😡🤬😩🧐
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Taylor Burns
(@tburns34) reported
from
St. Albert, Alberta
Hey @TELUSBusiness you’re customer service is horrifying. Made the switch to Shaw and will be switching my home internet and personal cell phone as well. You’re a joke @TELUS
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ChiefBadger 37-25-9
(@Harpe97) reported
from
Edmonton, Alberta
Hey #Telus .... thanks for wasting 3 hours of my life today with a no show, an error in the system is why the tech never showed. After an hour wait on the phone. So 4 hours, add in a pissy mood. 😡
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Tony Hornung
(@cdnantman) reported
from
Edmonton, Alberta
$1000 @TELUS bill this month. 5X the previous month’s bill. All “airtime overage” charges. No warning, no courtesy call. Thanks for the “support”. Taking suggestions for a new service provider.
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Madison Moroz: PLAYOFF BOUND!!!
(@Madi39) reported
from
Edmonton, Alberta
Ummmm my tv signal is now lost?!! Wtf Telus
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Physically Distanced Chad Ohman
(@ChadOhman) reported
from
Edmonton, Alberta
@TELUS I downgraded from gigabit to 750 and now my upload is half what I’m paying for. It’s been a month, your manager went on vacation and has since failed to reply to me. I’ve but over 30 hours into fixing your problem. The CRTC has the complaint.
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Vahid Ayan ❄️🦅
(@VAHIDAYAN) reported
from
Edmonton, Alberta
@TELUS Why our home security (smart cameras) stops recording from time to time? We bought this service 2 months ago and not recording has happened twice. The 2nd one happed last week when we are away? How we should trust this service and tools?
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Chris Dingman
(@dingdish) reported
from
Edmonton, Alberta
@TELUS your cable and wifi sucks!! And yes I’ve tried unplugging the modem and cable box 🙄🙄🙄🙄🤬🤬
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KeeperOfSheep
(@KeeperOfSheep) reported
from
Edmonton, Alberta
@YouTubeTV it's time to step up and #savecanada. @Bell @TELUS @RiverTVNow are not providing a viable service to Canadians
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Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰
(@yegventures) reported
from
Edmonton, Alberta
@etowntechy @dailytechnewssh @TELUSsupport @TELUS @Rogers And I'm an Optik TV customer too! I've even unplugged one STB, and haven't used the other one (PVR STB) in over a week. I pay nearly $200/mo for sub-par service. In Canada, the internet is an essential service. Imagine getting power or natural gas 60% of the time. @CRTCeng @TELUS
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Joshua Marshall
(@JMarshyBosco93) reported
from
Edmonton, Alberta
@PierreVLeBrun I got Telus cable in Alberta & it’s not on any of the NHL Centre Ice channels. Bad look for the @NHL so far.
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ChiefBadger 37-25-9
(@Harpe97) reported
from
Edmonton, Alberta
Is it just me or does @TELUS have the worst, most time consuming prompts on the phone? Even for something simple that you need a quick answer for clarification on your bill. And the new 4K cable box is brutal service compared to regular cable? Is it the new Samsung tv? 😡
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Lawnmower Hospital
(@lawnmowerhosp) reported
from
Edmonton, Alberta
Don't know what going on today. Having major @TELUS issues with our phone. Extremely sorry. #Droppingcalls
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Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰
(@yegventures) reported
from
Edmonton, Alberta
@TELUSsupport I used to work in Assure. I've done everything on the last 24hrs client-side to fix the connection and eliminated all other conflicting devices. This is a TELUS-end issue. At the rate I'm going, my upload may be finished before my workday ends. I'm not risking it again for t/s.
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Physically Distanced Chad Ohman
(@ChadOhman) reported
from
Edmonton, Alberta
@telus @TELUSsupport when I say “activation code” to your annoying IVR, it should send me to technical support, not billing. 30 mins waiting on hold for nothing. It’s 2020 and voice recognition is better than that.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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canadianbreaches
(@canadabreaches) reported
BREACH ALERT: TELUS Digital — ShinyHunters hacking group has stolen nearly 1 petabyte of data from TELUS Digital, the BPO and AI subsidiary of Canadian telecom giant TELUS. The stolen data reportedly includes customer support records, voice recordings of calls, financial information, FBI background checks, and source code across more than two dozen client companies. ShinyHunters demanded $65 million USD in ransom after gaining access through credentials found in the Salesloft Drift breach. TELUS has confirmed the incident, engaged forensic experts and law enforcement, and is notifying affected customers. Severity: CRITICAL.
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JJames
(@TorontoMan06) reported
Warning Canadians today about a massive @TELUSsupport breach that has EXTREME implications for ALL customers. If you're a telus customer change all passwords, pin numbers, security codes everything. Also I'd be calling asking for an explanation, compensation and more. Some details: Telus Digital has confirmed it is investigating a cybersecurity incident involving unauthorized access to a limited number of its systems. The confirmation follows claims by the hacking and extortion group ShinyHunters that they stole nearly 1 petabyte (1,000 terabytes) of data in a multi-month breach. The hackers claim to have accessed data related to Telus's business process outsourcing (BPO) operations, as well as call records for its consumer telecommunications division. This allegedly includes: Personally identifiable information (PII) of customers. Voice recordings of support calls and detailed call metadata (time, duration, numbers). Internal source code and financial information. Information related to approximately 28 well-known client companies served by Telus Digital.
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bijboutique
(@bijboutique1) reported
@TELUSsupport @TELUS your customer service need a to learn how to do their job. Calls me and leaves a nasty voicemail. Uncalled for. Unprofessional. That seems to be the #Telus way. 👎🏻 0 stars - do not recommend
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Junah the Magnificent
(@lumby2vernon) reported
@TheChaosWeeber Water, sewer, garbage is about $100/month. But only an idjit would pay 280 for internet. Telus doubled my bill to over 200 so I immediately switched to Shaw and got my bill back to where it was.
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Kett
(@Kett4short) reported
@JFN1971 I hang up as soon as I hear them! So think about that @Bell @TELUS and whoever else thinks they are saving money by going offshore.
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Conor in BC
(@conorsvan1) reported
If i ever get around to using AI to file a lawsuit, this is going to be the topic I do it on.. @telus is the worst spam caller in Canada.
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Nikki 🇨🇦
(@Mis_Nim) reported
I was assured by Raftar, as you will remember, that I would not be charged any additional bills for taking this doorbell camera I on the phone with Telus once again to erase this charge and cancel the account
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🫎 Grouchy Moose 🫎
(@GrouchyMoose) reported
@Rogers internet goes out. Checked all cables, rebooted the modem, WPS reset. Still not working This stupid Rogers/Shaw merger has caused quite a few problems. AND I DON’T GET A TECH FOR DAYS. When it was just Shaw, I was able to get a tech the very next day. Switch to Telus?
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bijboutique
(@bijboutique1) reported
@TELUS if you keep ignoring the complaints how do you expect to improve your service? Maybe you just don’t care #TimeToBoycot Maybe if you start to lose customers then you will figure out people won’t pay for bad service
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Cycle Point
(@Cycle_Point) reported
@TELUS I got a call today from a man claiming Telus wanted to give me 20% off my Telus bill for the next 2 years with no changes to my service. I told him I was busy and would call Telus back. Pretty sure I don't need to bother calling you, right?