Telus Outage Report in Edmonton, Alberta
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The latest reports from users having issues in Edmonton come from postal codes T5H, T6W, T5J, T6R, T5Y, T5K, T6L and T6K.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (25%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map Near Edmonton, Alberta
The most recent Telus outage reports came from the following cities: Edmonton and St. Albert.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
TV | |
| Edmonton |
Internet | |
| Edmonton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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Dαяι-ι 👑
(@_AlmostHome) reported
from
Edmonton, Alberta
listen wifi is terrible worldwide yc .. or it’s just telus
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Travis Dach
(@travisdach) reported
from
Fort Saskatchewan, Alberta
@CombinePilot44 Switch!!!! Switch now!!!! Made the change to TELUS Fibre and it has never slowed down once in 2 years. And I actually am paying half of what I was with Shaw.
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Vance Avery
(@vanceavery) reported
from
Edmonton, Alberta
@TELUSsupport @TELUS have lost my phone service!
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Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰
(@yegventures) reported
from
Edmonton, Alberta
If traditional TV-service telecom companies (like @telus, @Shawhelp, @Rogers, @Bell) want to keep their current subscriber base from mass increase in @Netflix subscriptions, they'll need to not only allow data overages, but open their VOD to free rentals. #telco #canada #big3
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Harmony
(@Coffee_Baileys) reported
from
Edmonton, Alberta
@Saucy_Napkin Maybe you could help TELUS do something about these insane international calls going to everyone’s cell phones
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Habanerogal
(@habanerogal) reported
from
Edmonton, Alberta
@marnipanas @TELUS I hope they got educated on asking for pronouns in order to improve the quality of service to their clients.
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Candace Elliott
(@CandaceElliott) reported
from
Edmonton, Alberta
Honestly! @telus please stop sending salesmen to my door over and over! I already am a customer so stop bugging me to switch some services. Then the guy flat out asks how much I pay for a service! I’m not giving out financial info on my doorstep!! #telus
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Big Mama E🦒
(@erinsterrr) reported
from
Edmonton, Alberta
@TELUS @TELUSsupport once again the most unprofessional and poor service. Booked my home service install on January 17 for feb 7. The fiber was never installed so the technician couldn’t perform his work. NOW they are telling me March 3. LOL bye keeping Shaw. #ridiculous
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Eric Petersen
(@ericpet) reported
from
Edmonton, Alberta
@eissyrc I'm leaving Telus for Shaw, but they've just screwed me over. Said everything would work so I cancelled Telus and now Shaw says they can't come for a week to fix it. Working from home makes the internet a necessity.
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Aimee MacCallum
(@AimeeMaccallum) reported
from
Edmonton, Alberta
@TELUS @WEMovement Hey @TELUS I’m kinda done with continuing to pay for a service I’m not receiving. The only person kicked off my zoom meeting twice. Can’t refresh my email. Making it really difficult to work from home #horribleinternet #evenworstservice #onholdforhours
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Harmony
(@Coffee_Baileys) reported
from
Edmonton, Alberta
@mental_gas @TELUS Yup, Chad for me too today. 7 times in 5 hours. It’s actually a slow day.
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ChiefBadger 37-25-9
(@Harpe97) reported
from
Edmonton, Alberta
Morning Warriors! I think I’m going to cancel my #Telus cable package. All of it. I can’t get into anything. When the #EdmontonOilers come back, then I’ll renew. Let’s see what they say. Stay tuned 😂
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Iron Ball Marketing
(@ironballmarket) reported
from
Edmonton, Alberta
@TELUSsupport Simple question and failure to answer telus. Shameful how you treat clients during a national emergency
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Michele
(@Fairyswirls) reported
from
Edmonton, Alberta
Bought tickets online for @TELUS #marvel exhibition for 1145 still have to wait in line and not one person out of 6 that I have asked knows why terrible first experience been in line for 25 mins dont buy online.. #sucks
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Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰
(@yegventures) reported
from
Edmonton, Alberta
@JohnZmhr @plbg_s @Bell @TELUS They can also make VODs free. It's not like people aren't paying for service. I pay nearly $200 for landline, internet, and TV (basic + Cantonese). It's probably why so many are switching to Netflix.
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Kevin Johnson
(@kjohnsob) reported
from
Edmonton, Alberta
@TELUSsupport at my condo board meeting, I’m going to motion we all cancel our @TELUS contracts unless fibre is installed. You’ve been out here a half dozen times, enough is enough.
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Andre
(@YegAndre) reported
from
Edmonton, Alberta
@TELUS I have some questions about our home internet bill this month. I tried to call customer support several times but I can’t get through. Thank you!
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Ryan Dauphinee 🇨🇦
(@ryan_dauphinee) reported
from
Edmonton, Alberta
@TELUSsupport You can have your tech support reach out to me. Just tried the Telus Assist and it didnt understand my questions, and I called the tech support number and its “can expect wait times of up to 45 mins” Im not wasting my time sitting on hold....
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Lyndsay Mimzy Slack
(@Mimz_Slacker) reported
from
St. Albert, Alberta
@TELUS it is with sad news that I announce I have no choice but to cancel your services. I am stuck working from home for the foreseeable future and your internet services just aren't cutting it. The best in my area is Internet 75. Shaw is able to provide me with Internet 600.
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Lyn Sonnenberg 🇨🇦
(@lynsonnenberg) reported
from
Edmonton, Alberta
@e45mcmanus It’s a good thought. Our Telus issue was resolved by then as it was an afternoon appointment. Gave me time to actually have lunch (novel idea).
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Danita Steinberg
(@danitasteinberg) reported
you are a billion-dollar company @telus, offering me a $70 credit for an OUTRAGEOUS charge (that i wasn't warned about, in the middle of a pandemic) is like me offering someone a penny. I've been a loyal customer for 15 years.
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Nicolasنيكولاس
(@BatiGolllll) reported
@FidoSolutions Hi Van, I have a phone contract with Telus as well (and I was with Rogers before that for 12 years) and I have never faced such an issue. Make sure YOU find smarter ways to steal from people. I will make sure everyone knows about this problem with WhatsApp and @Fidomobile 👏👏
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Dave
(@davefinito) reported
@signalapp Still broken in Canada. Carrier: TELUS.
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Common Sense
(@CommonSenseSoc) reported
@NHLFlames @SkipTheDishes @TELUS shame on you... NEVER support #SkipTheDishes... #ShopLocal
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Sheena
(@Sheena86460440) reported
Internet buffers every minute is so frustrating. Couldnt enjoy the movie.Called in for tech support there is an hour wait (no option opt out to leave # for them to call back). Telus 25 was the plan- and my speed, the highest was 15Mbs the lowest was 2Mbs. @TELUS @TELUSsupport
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Meh-lissa 🇨🇦
(@discoprincess) reported
Honestly, working seems kinda dumb rn but I gotta support Telus.
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CFLNumber1Fan-Sharon
(@CFLNumber1Fan) reported
Hour 2 on HOLD with @Shaw - this is my callback! What a joke!!! I’m paying the roaming fees because THEIR service is down. Unreal! As soon as I can arrange to change all my business connections, will be ditching this crappy service. My dial-up with #Telus was better! 😡
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Logan
(@Blottskie) reported
@NHLFlames @SkipTheDishes @TELUS Now former uni student and still poor, sounds like the perfect contest to win 😯
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lysa
(@ellysavrr) reported
telus fix ur wifi pls its being stupid after 2am
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Todd Brophy
(@T_Brophy) reported
Another major internet outage in southern Ontario with @cogecohelps affecting home schooling and work since 10am. Luckily I can tether my @TELUS phone. @TELUS please bring Optik to Ontario!