Telus outages and service status in Edmonton, Alberta

No problems detected

If you are having issues, please submit a report below.

Telus generated 1 outage signal in the last 24 hours around Edmonton, including 1 direct report.
The most common problems reported in this area mention Internet, Phone, and Wi-fi.
The most recent signal from this area was received May 27, 11:28 PM EDT.

Internet (53%)
Phone (23%)
Wi-fi (10%)
TV (10%)
Total Blackout (3%)

The latest reports from users having issues in Edmonton come from postal codes T6W , T6L , T5T , T5Y , T5X , T6M , T5E and T6R .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Edmonton	Baseline
May 27, 1:40 AM EDT	0	0	0
May 27, 2:00 AM EDT	0	0	0
May 27, 2:20 AM EDT	0	0	0
May 27, 2:40 AM EDT	0	0	0
May 27, 3:00 AM EDT	0	0	0
May 27, 3:20 AM EDT	0	0	0
May 27, 3:40 AM EDT	0	0	0
May 27, 4:00 AM EDT	0	0	0
May 27, 4:20 AM EDT	0	0	0
May 27, 4:40 AM EDT	0	0	0
May 27, 5:00 AM EDT	0	0	0
May 27, 5:20 AM EDT	0	0	0
May 27, 5:40 AM EDT	0	0	0
May 27, 6:00 AM EDT	0	0	0
May 27, 6:20 AM EDT	0	0	0
May 27, 6:40 AM EDT	0	0	0
May 27, 7:00 AM EDT	0	0	0
May 27, 7:20 AM EDT	0	0	0
May 27, 7:40 AM EDT	0	0	0
May 27, 8:00 AM EDT	0	0	0
May 27, 8:20 AM EDT	0	0	0
May 27, 8:40 AM EDT	0	0	0
May 27, 9:00 AM EDT	0	0	0
May 27, 9:20 AM EDT	0	0	0
May 27, 9:40 AM EDT	0	0	0
May 27, 10:00 AM EDT	0	0	0
May 27, 10:20 AM EDT	0	0	0
May 27, 10:40 AM EDT	0	0	0
May 27, 11:00 AM EDT	0	0	0
May 27, 11:20 AM EDT	0	0	0
May 27, 11:40 AM EDT	0	0	0
May 27, 12:00 PM EDT	0	0	0
May 27, 12:20 PM EDT	0	0	0
May 27, 12:40 PM EDT	0	0	0
May 27, 1:00 PM EDT	0	0	0
May 27, 1:20 PM EDT	0	0	0
May 27, 1:40 PM EDT	0	0	0
May 27, 2:00 PM EDT	0	0	0
May 27, 2:20 PM EDT	0	0	0
May 27, 2:40 PM EDT	0	0	0
May 27, 3:00 PM EDT	0	0	0
May 27, 3:20 PM EDT	0	0	0
May 27, 3:40 PM EDT	0	0	0
May 27, 4:00 PM EDT	0	0	0
May 27, 4:20 PM EDT	0	0	0
May 27, 4:40 PM EDT	0	0	0
May 27, 5:00 PM EDT	0	0	0
May 27, 5:20 PM EDT	0	0	0
May 27, 5:40 PM EDT	0	0	0
May 27, 6:00 PM EDT	0	0	0
May 27, 6:20 PM EDT	0	0	0
May 27, 6:40 PM EDT	0	0	0
May 27, 7:00 PM EDT	0	0	0
May 27, 7:20 PM EDT	0	0	0
May 27, 7:40 PM EDT	0	0	0
May 27, 8:00 PM EDT	0	0	0
May 27, 8:20 PM EDT	0	0	0
May 27, 8:40 PM EDT	0	0	0
May 27, 9:00 PM EDT	0	0	0
May 27, 9:20 PM EDT	0	0	0
May 27, 9:40 PM EDT	0	0	0
May 27, 10:00 PM EDT	0	0	0
May 27, 10:20 PM EDT	0	0	0
May 27, 10:40 PM EDT	0	0	0
May 27, 11:00 PM EDT	0	0	0
May 27, 11:20 PM EDT	0	0	0
May 27, 11:40 PM EDT	0	0	0
May 28, 12:00 AM EDT	0	0	0
May 28, 12:20 AM EDT	0	0	0
May 28, 12:40 AM EDT	0	0	0
May 28, 1:00 AM EDT	0	0	0
May 28, 1:20 AM EDT	0	0	0
May 28, 1:40 AM EDT	0	0	0

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Edmonton, Alberta

The most recent Telus outage reports came from the following cities: Edmonton, St. Albert, and Sherwood Park.

City	Problem Type	Report Time
Edmonton	Internet	2 hours ago
St. Albert	Phone	4 days ago
Edmonton	Internet	5 days ago
Edmonton	Internet	6 days ago
Edmonton	Phone	6 days ago
Edmonton	Phone	8 days ago

Nearby cities with recent reports

St. Albert

1 recent signals

4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

Lolo Avalon (@lolo_avalon) reported 8 minutes ago from Edmonton, Alberta
@hayu yet AGAIN, the Hayu iPhone app, the Apple TV app, Telus app & the streaming method - NOTHING WORKS. I spend more time fighting with your system than I do watching shows. I'm not paying for this anymore!!!! Worst quality of any streaming service period.
Taylor Burns (@tburns34) reported 11 minutes ago from St. Albert, Alberta
Hey @TELUSBusiness you’re customer service is horrifying. Made the switch to Shaw and will be switching my home internet and personal cell phone as well. You’re a joke @TELUS
***** (@WillyGrant) reported 17 minutes ago from Edmonton, Alberta
I’m paying for a service from @Shawhelp that I’m not receiving. I call. You are unable to fix. I ask for a credit for the 36 days of non-service and I’m offered 14 days. Why would you continue to charge me for a service I’m not receiving? @TELUS I’d like to switch.
Sarah Parkes (@SarahPa58703798) reported 21 minutes ago from Edmonton, Alberta
@telus currently been on hold for 1hr 45 minutes trying to speak to customer services about my contract…..!
CHRISTINA🇧🇧🇨🇦 (@iamcsandiford) reported 23 minutes ago from Edmonton, Alberta
@TELUS @TELUSsupport why is my wifi cutting in and out? Are you guys having issues with your towers or something??
flyhighmiledude (@flymilehighdude) reported 23 minutes ago from Edmonton, Alberta
@TELUSsupport @TELUS Seriously, if all the gouging is not enough, now it's Credit card fees. If you are going to behave like #nofrills, then your price needs to come down. You can't be both!
Justin (@justinberubs) reported 27 minutes ago from Edmonton, Alberta
@elks @TELUS “This team is terrible but at least this box suite is pretty cool”
RinkRatt 37-25-9 (@Harpe97) reported 28 minutes ago from Edmonton, Alberta
@SweetGeorgia_77 No issues with my TELUS feed. North central Edmonton
Cory (@CoryCVC) reported 34 minutes ago from Edmonton, Alberta
Hey @TELUS @TELUSsupport are we having issues with text messages in Edm area? I can receive but cannot reply..help
Vivid Print (@vividprint) reported 37 minutes ago from Edmonton, Alberta
And honestly @TELUS why does it take six days to repair internet service? It’s not like we’re in the middle of nowhere. Too beholden to your shareholders to have adequate staffing? Poor outsourcing decisions? What’s up?
Tony Hornung (@cdnantman) reported 40 minutes ago from Edmonton, Alberta
$1000 @TELUS bill this month. 5X the previous month’s bill. All “airtime overage” charges. No warning, no courtesy call. Thanks for the “support”. Taking suggestions for a new service provider.
Jon G. (@WhiplashHimself) reported 40 minutes ago from Edmonton, Alberta
Considering @Rogers @RogersHelps has screwed me around long enough, and refused to get with the times to help me out. I’m likely going to change providers after over 10 years of being a customer. Hey @TELUS, how you doin?
Erin Danforth (@eenied) reported 45 minutes ago from Edmonton, Alberta
@BilskiSuzanne I still have one because every time I try to cancel it Telus lowers my rate and offers me discounts on my cable/internet. Pretty soon they will be paying me to have a landline. (I’m 48)
NadineBaileyUnifor (@NadineYeg) reported 49 minutes ago from Edmonton, Alberta
@TELUS @TELUSsupport you changed emails and I STILL CANT ACCESS. 4 hrs yesterday and no help and so far 1 he today and I have been transferred to 3 did department. #horribleservice
Katy Mackay (@KatyMackay) reported 51 minutes ago from Edmonton, Alberta
hey @TELUSsupport, I’ve talked to two Telus tech support people already today. No access to Twitter, app or browser, while on wifi. Fine on data. The tech guys reset it and I get access for a minute, and then it goes out again. I see BC also had this issue.
MEHAK GILL (@MehakGill123) reported 59 minutes ago from Edmonton, Alberta
@TELUSsupport Please help Me with Account Number 38040078 i have been ripped off by telus.
M I Mubarak Sadhar (@Mubarak_sadhad) reported 59 minutes ago from Edmonton, Alberta
@TELUS @TELUSsupport horrible pathetic customer service at your branch and on the phone. I want to cancel your stupid service but that too is so hard
Can someone help me open this jar? (@irobox_Cap) reported 1 hour ago from Edmonton, Alberta
@TELUS wtf I was supposed to get a TV with my home severices and now I'm not. Come pick up your cable boxes
charbroiled gargoyle 🚠 (@newmusicmichael) reported 1 hour ago from Edmonton, Alberta
And the only way we can change things is with $$$. I’m slowly working on detangling myself from using any Telus services. I can’t support this company any longer.
Chris (@patsnation0917) reported 1 hour ago from Edmonton, Alberta
Has anyone elses @TELUS service been ****** lately? Mine's been glitchy and lags everytime I use the guide. I've reset everything by unplugging and plugging in again. Had service guys out here 3 times in the last 4 months. Is @shaw any better?

Telus Issues Reports

Latest outage, problems and issue reports in social media:

BCSusan (@NorthshoreSue) reported 1 minute ago
@jodyvance @TELUS I hear ya. I have to reboot at least once a day (Telus) and it goes down at the most inconvenient times, like in the middle of zoom meetings.
The Weird Canadian (@Weird_Canadian) reported 3 minutes ago
@BetaKit @EvanLSolomon Then why is Telus building out the data centres? They never release a public bid on them....
s.j nelson (@sjnelso95602567) reported 3 minutes ago
@TELUS sucks!
Nuck Chorris (@ofclanmcLeod) reported 3 minutes ago
@jodyvance @TELUS My service went up 100% after my recent contract expired. And the wifi is terrible. #telussucks
Sandie 🇫🇷🇮🇱🇨🇦🇺🇸 (@SandieAschem) reported 4 minutes ago
@MelissaLMRogers @jacksalome2 @TELUSsupport You're number one problem is that you're with Telus
Gobo Fraggle (@Gobo_Fraggle) reported 5 minutes ago
@TELUSsupport I am in PEI currently and keep getting an H18 error when I try to call a particular number. My wife is also on Telus mobility and has the same problem
Social Moi 🇨🇦🏳️‍🌈🏳️‍⚧️🐻‍❄️🍔🤣 (@Social_Moi) reported 8 minutes ago
@jnbella @TELUS Yes, it's exhausting! Everytime my deal ends, I have to call and say I want to cancel, go through a long rigmarole with the agent until they offer me something decent.
Charlie Kirk Douglas (@MS_Encarta95) reported 10 minutes ago
I got 100GB 5G+ unlimited talk/text within US/Canada/Mexico for $55 through my work plan on Telus I thought I was getting a deal damn
TimeEnergy Traveller (@fixingmoneybtc) reported 10 minutes ago
@MelissaLMRogers @TELUSsupport You're paying for an expensive phone. I pay about $35 before discounts for an unlimited plan with Public mobile. It uses the name Telus network. Feel free to use my referral bonus. 7W08EK My specific plan isn't available now but anything more than about $35 and you're overpaying
Sarahattack 🇨🇦🦈🍹🐈‍⬛🧁 (@Sarahattack1) reported 20 minutes ago
@jodyvance @TELUS I swear my dad is on the phone with Telus every other month. Last time he actually got scammed when he called a number for Telus off of google. They claimed he had to pay his remaining monthly balance before they could send a tech out to help, and he did… he lost $300