Telus Outage Report in Edmonton, Alberta
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Edmonton come from postal codes T6W , T5T , T5E , T5Z , T5H , T6X , T5X and T5A .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
Problems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (48%)
- Phone (23%)
- Wi-fi (12%)
- TV (7%)
- E-mail (5%)
- Total Blackout (4%)
Live Outage Map Near Edmonton, Alberta
The most recent Telus outage reports came from the following cities: Sherwood Park, Edmonton, Sturgeon, and St. Albert.
| City | Problem Type | Report Time |
|---|---|---|
 Sherwood Park
|
TV | 2 days ago |
|
Edmonton
|
Internet | 6 days ago |
|
Edmonton
|
6 days ago | |
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Edmonton
|
Internet | 6 days ago |
|
Edmonton
|
Phone | 7 days ago |
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Edmonton
|
TV | 7 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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CastledwnsDan (@CastledwnsDan) reported from Edmonton, AlbertaAt the #telus store trying to get a billing issue fixed and maybe upgrade the phone. Person helping me seems good. Disputes center she’s talking to maybe sucks
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Mark McDonald (@MMACSCOT) reported from Edmonton, Alberta@TheGentYYC @TELUS @TELUSsupport My experiences with TELUS has been the opposite. Superb customer service.
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Patricia Wheadon (@pajowh) reported from Edmonton, Alberta@TELUS tv signal lost more than it is found. Bet #shawtv customers are enjoying @BlueJays game #optiktvsucks
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Tyler Majeau 🏳️🌈 (@MajeauTyler) reported from Edmonton, AlbertaIf healthcare by TELUS is anything like their customer service for phones it’s gonna be a hard pass for me 😂 #ableg #abpoli
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Christina (@gurlygurl_99) reported from Edmonton, Alberta@TELUSsupport On hold for 40 minutes now with support. Saw webmail was down but I don’t see anything about internet down.....still looking around while waiting on hold. #telus #yeg #longholdtimes
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Alãnãtudē (@aWYNNING) reported from Edmonton, Alberta@RuckingHook_2 @Bell I was at telus for 20, since they were clearnet but then shit went downhill. Virgin is technically bell & had the best plan for me but holy shit, I’ve never experienced this type of service, ever.
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Lincoln Ho | Yegventures 🇨🇦🇭🇰🇻🇦 (@yegventures) reported from Edmonton, Alberta@ElleninSaigon @TELUS Don't even get me started about the home internet service. They've had 'rushmen' (high level) techs visit my house many times. At the time I stuck w them because they were my employer. Seriously considering bye bye to everything. To think I was close to getting home alarm w them
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Mark McDonald (@MMACSCOT) reported from Edmonton, Alberta@TheGentYYC @TELUS @TELUSsupport It happens. I’m surprised they were rude. Anyway, hope all better next time. I like TELUS because of their community generosity
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Jessie Breton (@commotio_cordis) reported from Edmonton, AlbertaBack up briefly and down again. @TELUS @TELUSsupport
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Celeste (@keatsmom) reported from Edmonton, AlbertaDay 2 with no @TELUSsupport @TELUS email. Sure would like to know what's going on. When it comes time to renew my plan in October, this lack of service will go a long way in helping me decide what to do. 🤔🤔
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BryanBowen (@2Zero54) reported from Edmonton, Alberta@AzorcanGlobal @TELUS @TELUSsupport Mine was down for over 2 days. Didn’t even bother calling Telus about it because their customer service is horrible
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Patricia Wheadon (@pajowh) reported from Edmonton, AlbertaGreat. @BlueJays game just starts and @telus tv signal is lost again. C’mon! #optiktvsucks
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BryanBowen (@2Zero54) reported from Edmonton, AlbertaMore Telus email issues this morning. The $10 rebate doesn’t cut it #Telus #fixit
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VRABEL Construction (@yegVRABEL) reported from Edmonton, Alberta@ctvedmonton @TELUS cut our power lines while installing the same cables. This was a year ago and still no resolution. @ChemcoLtd was the contractor and they offered $300 gift card 😂and didn’t even follow through on that ! Never mind the food that spoiled and generators brought in myself.
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Jacquelyn Reynolds (@buoyantbabe) reported from Edmonton, AlbertaSo this sucks. Not only is the 🏒 game blacked out, #telus changed the channels and I just found out I no longer get to watch the #Esks They are just getting more and more ❌ marked with this move
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Yes, Nicola Dinicola is my real name (@DinicolaNicola) reported from Edmonton, AlbertaFrom my desk, I can overhear my colleague having an EPIC argument with Telus customer service on the phone. It's both funny and terrifying. I'm trying not to giggle, but I'm cringing so hard on behalf of the Telus rep that my toes are curling inside my shoes. #badservice
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Don 🏴 (@eglinski) reported from Edmonton, AlbertaTrying to enjoy #ChernobylHBO #GameofThrones @HBO @HBOCanada except that @CraveCanada is just devastatingly awful. It’s just 1080p sh!t-smeared digital artefacts across my screen. Sad that @STARZ was sucked in by @BellMediaPR @TELUS and their garbage service. Better to pirate FYI
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Chase Pascal-Quewezance (@PascalVII) reported from Edmonton, Alberta@RastaDaMonsta @TELUS Facts. I need to do the same. They charged my mom internet 150 when she was only getting 8mbps down/upload
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Adrian Borowsky (@adrianborowsky) reported from Edmonton, Alberta@tonyposnanski @TheRealOJ32 Golly. @TELUS , maybe you were right about cyber bullying. Help this poor man. He's being treated as if he killed 2 people or something.
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cheddar the dog (@jennxanderson) reported from Edmonton, Albertalol okay update: Telus rep finally came and fixed my internet and it wasn’t my modem or wiring or anything... SOMEONE CUT MY SPECIFIC APARTMENT LINE IN THE BASEMENT OF THE BUILDING JUST MY SUITE WHO IS AFTER ME FIRST MY CAR GETTING BROKEN TWICE INTO AND NOW THIS
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Rii 🐙 🔞 (@RIINI__) reported@TELUS is a trash service. "We fixed your connection wirely." Oh cool~ so now it doesn't work at all, and now you want me to wait a couple more weeks to fix your **** up. Awesome. I just work from home. This is my livelihood.
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Trev (@rocko_ca) reportedHey @TELUS , instead of sending me an email telling me how much you donated this year how about a free month of service ? Ya I'll wait......... @steeletalk @CKNW
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Brandon Myers (@BrandonMyers10) reported@SadBillAckman I moved home from Houston. Was looking forward to moving into the Telus sky tower. Can't believe how terrible it is, they're totally screwed, none of them will rent. Start by converting that tower into a livable building, $2k/month for 430 sq feet of you want parking. Yikes!
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Starr Ralph 🇨🇦 🤖❤️ (@StarrRalph1) reportedI seriously cannot handle @TELUS wifi anymore. I shouldn’t have to turn off my wifi on my phone every single time I want to use the internet. It’s been like this for months and months. Is it only me having this issue?
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ri (@r_anonx) reportedAlso I switched to @ShawInfo less than a month ago and my wifi cuts out AT LEAST once a day and needs to be restarted. I was with Telus before this since 2015 and never once did my wifi cut out so going back to them ASAP my Gpa can’t tolerate this lmfao
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Travis Nielsen (@AzurigenMCS) reportedHey @TELUS why is it that when I call for customer support on my new service I immediately get someone in sales and they send me to customer service and I'm on hold for 20min? Hire more customer service people or make sales people able to handle service calls. #DoBetter
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Thymeless Cottage on Renaissance Farm (@ThymelessC) reported@TELUSsupport Well that wouldn’t load at all on our slow as dial-up Telus wifi.
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bee eh? (@HutzMs) reportedHeyo @TELUS @TELUSsupport just a thought. If there is a network outage that will affect my internet, why don't YOU text me to tell me that? YOU have my address to know if I'm in the zone and heck you have MY cell number attached to the file even! /1
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keegan hoculak (@darkmarrcuuss) reportedNot the first, won't be the last... but telus rural internet, their customer service, their prices and the lack of backing for any of their promises makes telus the worst isp on earth.
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Darcy Rafoss (@drafoss) reported@IamKrisAllen @ShawInfo @TELUS City problems....I am supposed to get 25....get 2 usually....lol