Telus outages and service status in Edmonton, Alberta

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Edmonton, Alberta

The most recent Telus outage reports came from the following cities: Sherwood Park, Edmonton, Sturgeon, and St. Albert.

City	Problem Type	Report Time
Sherwood Park	Internet	10 hours ago
Sherwood Park	Internet	21 hours ago
Sherwood Park	TV	3 days ago
Edmonton	Internet	8 days ago
Edmonton	E-mail	8 days ago
Edmonton	Internet	8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

• 
  Erin Danforth (@eenied) reported 6 minutes ago from Edmonton, Alberta

  @BilskiSuzanne I still have one because every time I try to cancel it Telus lowers my rate and offers me discounts on my cable/internet. Pretty soon they will be paying me to have a landline. (I’m 48)

• 
  Megan cleveland (@megskc_) reported 8 minutes ago from St. Albert, Alberta

  Anyone else with Telus have no service right now

• 
  Dwayne Nemlander (@biggbusdriver) reported 12 minutes ago from Edmonton, Alberta

  @m_belenky @TELUS There’s a outage in western Canada

• 
  Monika Social (@MonikaSocialYeg) reported 13 minutes ago from Edmonton, Alberta

  Anyone else having Telus internet issues lately in Windermere?

• 
  Chris (@patsnation0917) reported 14 minutes ago from Edmonton, Alberta

  Has anyone elses @TELUS service been ****** lately? Mine's been glitchy and lags everytime I use the guide. I've reset everything by unplugging and plugging in again. Had service guys out here 3 times in the last 4 months. Is @shaw any better?

• 
  mariam (@mariamdena) reported 17 minutes ago from Edmonton, Alberta

  anyone else’s telus phone and Internet not working?

• 
  rmthespian (@rmthespian) reported 19 minutes ago from St. Albert, Alberta

  @maxfawcett @TD_Canada I felt bad for the Telus rep as I’m sure he and so many others were being overwhelmed. First thing he did was apologize profusely for the wait. I just wish they had the call back system instead of waiting that long.

• 
  Vivid Print (@vividprint) reported 22 minutes ago from Edmonton, Alberta

  Rather than purchasing $25 gift cards to support small business during the pandemic with @TELUS #standwithowners, a crass marketing campaign masked as philanthropy, how about providing reliable service so that small businesses can actually operate?

• 
  Eevee (@JustCallMeEevee) reported 31 minutes ago from Edmonton, Alberta

  @WhiplashHimself I got Telus at my old place because I got 4 months free and I was just moving on my own for the first time. My boyfriend who I now live with also has Telus and had just renewed his contract in 2019 for 2 years. Now it’s gotten so bad we can’t do basic internet things together.

• 
  jewelsb (@getbent1976) reported 36 minutes ago from Edmonton, Alberta

  @TELUS I’d love to watch this except I have ghetto pathetic internet service and @TELUS isn’t doing their jobs to upgrade my building.

• 
  Evie (@EvieNightstar) reported 38 minutes ago from Edmonton, Alberta

  @TinDizzy Telus just isn’t good in really old buildings. We switched to Shaw and have zero issues now.

• 
  Ben Morley (@Ben_Morley92) reported 44 minutes ago from Edmonton, Alberta

  @momfromearth @davehodge20 @WhitecapsFC You think Telus is any better? They sent my job to India in 2019 and then announced higher stock dividends the next quarter. This problem is systemic.

• 
  RinkRatt 37-25-9 (@Harpe97) reported 48 minutes ago from Edmonton, Alberta

  @McOilers @shaw @TSN_Sports Shaw I’m assuming. I have TELUS and no issues

• 
  Megan cleveland (@megskc_) reported 49 minutes ago from St. Albert, Alberta

  @craigjesske @TELUS @TELUSsupport No service myself as well

• 
  Cory (@CoryCVC) reported 50 minutes ago from Edmonton, Alberta

  Hey @TELUS @TELUSsupport are we having issues with text messages in Edm area? I can receive but cannot reply..help

• 
  Julia (@julial04) reported 52 minutes ago from Edmonton, Alberta

  I think the people at Rogers knew I was going to use my day off to finally switch my phone provider to Telus, that’s why it’s down across the country. Sorry everyone 🙈🙈

• 
  ChazNYEG (@ChazNyeg) reported 53 minutes ago from Edmonton, Alberta

  @ShawInfo you're the WORST COMPANY EVER! no wonder you trail @TELUS and always will!!! Switching internet services in the morning (not before because guess what?!?, your servers are down).

• 
  Eevee (@JustCallMeEevee) reported 53 minutes ago from Edmonton, Alberta

  @WhiplashHimself @TELUS @jeffstire5 Being locked in a stupid contract and not being able to afford any of Shaws currently listed internet plans :( if we could afford to switch we would.

• 
  Eevee (@JustCallMeEevee) reported 54 minutes ago from Edmonton, Alberta

  Telus internet has created so many problems with my streaming schedule 😩 if things continue like this over the next month or two we’re going to need to switch ISP’s. With that being said.... anyone know if anyone is hiring? Mama needs a new job ASAP.

• 
  Vivid Print (@vividprint) reported 60 minutes ago from Edmonton, Alberta

  And honestly @TELUS why does it take six days to repair internet service? It’s not like we’re in the middle of nowhere. Too beholden to your shareholders to have adequate staffing? Poor outsourcing decisions? What’s up?

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  XYZ tech (@XYZtechCA) reported 44 seconds ago

  @glacialtide @TELUS @TELUSsupport My internet connection was down, but it's back up now. Luckily I was still able to make/receive phone calls.

• 
  Iknowitwell (@Iknowitwell1) reported 2 minutes ago

  Telus phone internet is down now. Winnipeg area. @TELUSsupport @TELUS

• 
  James Christie (@js_christie) reported 3 minutes ago

  @TELUSsupport Hi! Currently have no internet service on either of my mobile devices connected to the Telus network. Is there an outage in Southwestern Ontario? No luck in Cambridge or Guelph. Have tried resetting my devices, etc.

• 
  Mike (@OntarioWedges) reported 4 minutes ago

  @Phil_Coffins Too bad telus is too busy to update us

• 
  Ro 🌐 (@Romsicle) reported 5 minutes ago

  Just one more year of dealing with bad telus reception and 4g lol

• 
  #PrayforthePlanet (@Tjierra) reported 7 minutes ago

  @JennaPerger @TELUSsupport @TELUS Yes. Wonder if they got hacked . Seems to be down in a few places

• 
  Mathew Looker (@LookerMathew) reported 13 minutes ago

  @TELUSsupport I and many others on Telus have no mobile data. Started about an hour and 20 minutes ago. It shows I'm connected but data isn't working, is this going to be the third total outage this year?

• 
  🏳️‍🌈Plantagenet(plænˈtædʒənət)Magoo🇨🇦🏴‍☠️ (@PhattyMkracken) reported 15 minutes ago

  looks like @TELUS @TELUSsupport is down, you'd trhink after the rogers fiasco this owuldnt be a thing #telus

• 
  ⭕ 416 Banshee ⭕ (@luigis_dad) reported 17 minutes ago

  @TELUSsupport Is Telus service down in Ontario? Mines not working.

• 
  ⭕ 416 Banshee ⭕ (@luigis_dad) reported 18 minutes ago

  @Tjierra @TELUSsupport These companies are all pathetic. In the past week alone I've spent 4-5 hours on hold trying to reach someone at Telus. This company is a joke. Zillions of dollars and overseas support, and still can't reach anyone. Absolutely awful.