Telus Outage Report in Edmonton, Alberta

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Edmonton, Alberta

The most recent Telus outage reports came from the following cities: Sherwood Park, Edmonton, Sturgeon, and St. Albert.

City	Problem Type	Report Time
Sherwood Park	TV	1 day ago
Edmonton	Internet	5 days ago
Edmonton	E-mail	5 days ago
Edmonton	Internet	6 days ago
Edmonton	Phone	6 days ago
Edmonton	TV	7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

• 
  Ricky Mitchell (@mitchell_ricky) reported 5 minutes ago from Edmonton, Alberta

  @SteveThePylon @SamInYEG It depends! Ive had good experiences with telus. For example i just upgraded my internet from 150mbps to 1gbps and it actually dropped my cable/internet bill by $50 per month. They were doing the internet for $85 and they gave it to me for $65 as a long time customer lol.

• 
  Chris Dingman (@dingdish) reported 6 minutes ago from Edmonton, Alberta

  @TELUS your cable and wifi sucks!! And yes I’ve tried unplugging the modem and cable box 🙄🙄🙄🙄🤬🤬

• 
  Lawnmower Hospital (@lawnmowerhosp) reported 13 minutes ago from Edmonton, Alberta

  Don't know what going on today. Having major @TELUS issues with our phone. Extremely sorry. #Droppingcalls

• 
  Taylor Burns (@tburns34) reported 14 minutes ago from St. Albert, Alberta

  Hey @TELUSBusiness you’re customer service is horrifying. Made the switch to Shaw and will be switching my home internet and personal cell phone as well. You’re a joke @TELUS

• 
  Deborah Mullan (@deborahmullan) reported 18 minutes ago from Edmonton, Alberta

  @DanDuckering @TELUS Well, we know that increasing the market share is more important that worrying about customer retention, since most won't bother leaving anyway. I hate Telus.

• 
  ChiefBadger 37-25-9 (@Harpe97) reported 18 minutes ago from Edmonton, Alberta

  Hey #Telus .... thanks for wasting 3 hours of my life today with a no show, an error in the system is why the tech never showed. After an hour wait on the phone. So 4 hours, add in a pissy mood. 😡

• 
  Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 19 minutes ago from Edmonton, Alberta

  @etowntechy @dailytechnewssh @TELUSsupport @TELUS @Rogers And I'm an Optik TV customer too! I've even unplugged one STB, and haven't used the other one (PVR STB) in over a week. I pay nearly $200/mo for sub-par service. In Canada, the internet is an essential service. Imagine getting power or natural gas 60% of the time. @CRTCeng @TELUS

• 
  Sandra McLaren Boos (@SandraBoos) reported 19 minutes ago from Edmonton, Alberta

  @TELUS @TELUSsupport @teluslabtest I just spent 2 hours troubleshooting with a rep in regards to not receiving incoming calls on my cell phone for 2 weeks from Mar 30 to April 10 as per bill. They would NOT help me with compensation after problem fixed and regained service.

• 
  Physically Distanced Chad Ohman (@ChadOhman) reported 20 minutes ago from Edmonton, Alberta

  @telus @TELUSsupport when I say “activation code” to your annoying IVR, it should send me to technical support, not billing. 30 mins waiting on hold for nothing. It’s 2020 and voice recognition is better than that.

• 
  Joshua Marshall (@JMarshyBosco93) reported 25 minutes ago from Edmonton, Alberta

  @PierreVLeBrun I got Telus cable in Alberta & it’s not on any of the NHL Centre Ice channels. Bad look for the @NHL so far.

• 
  socially_awkward (@David_Yeh) reported 29 minutes ago from Edmonton, Alberta

  Telus fixed our PVR not recording issue by replacing our digital box, but now our box randomly freezes and reboots and it super hot to the touch 😡🤬😩🧐

• 
  Madison Moroz: PLAYOFF BOUND!!! (@Madi39) reported 30 minutes ago from Edmonton, Alberta

  Ummmm my tv signal is now lost?!! Wtf Telus

• 
  Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 31 minutes ago from Edmonton, Alberta

  @TELUSsupport I used to work in Assure. I've done everything on the last 24hrs client-side to fix the connection and eliminated all other conflicting devices. This is a TELUS-end issue. At the rate I'm going, my upload may be finished before my workday ends. I'm not risking it again for t/s.

• 
  Stuart Kehrig (@stukehrig) reported 32 minutes ago from Edmonton, Alberta

  ****, ****, **** **** @TELUS Your website sucks, it times out my changing cable package and wants to sell me a wifi booster starter pack when I have one and all I want is an expansion pack.

• 
  Mary-Helen Clark (@MHClark2617) reported 39 minutes ago from Edmonton, Alberta

  Really disappointed in @TELUS, who suspended my service with zero warning, leaving my entire home without internet. This is the second time it’s happened in a year. Maybe it’s time to make the switch to @shaw.

• 
  Mary-Helen Clark (@MHClark2617) reported 40 minutes ago from Edmonton, Alberta

  Can any #yeg peeps tell me their thoughts on @ShawInfo? My @TELUS internet has been out for 7 hours after I was told the issue was resolved and I need a new provider.

• 
  Oiler Guy Steve (@Costello_stats) reported 52 minutes ago from Edmonton, Alberta

  @Robin_Brownlee @AmandaCTV @ctvedmonton The whole city looks like **** honestly. Weeds everywhere, grass uncut, garbage everywhere. It sucks, but you sympathize with the city as they try to juggle it all... your yard should be taken care of by @TELUS ASAP

• 
  KeeperOfSheep (@KeeperOfSheep) reported 54 minutes ago from Edmonton, Alberta

  @YouTubeTV it's time to step up and #savecanada. @Bell @TELUS @RiverTVNow are not providing a viable service to Canadians

• 
  Tony Hornung (@cdnantman) reported 56 minutes ago from Edmonton, Alberta

  $1000 @TELUS bill this month. 5X the previous month’s bill. All “airtime overage” charges. No warning, no courtesy call. Thanks for the “support”. Taking suggestions for a new service provider.

• 
  Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 60 minutes ago from Edmonton, Alberta

  @SteveThePylon @dailytechnewssh @TELUSsupport @TELUS @Rogers I also used to use Shaw. Had to reboot my modem if I needed to work for an hour without lag. When I called to cancel, they tried to sell me some sort of speed boost service. Nope. They should've just never slowed it down.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  RedSkar (@officialredskar) reported 8 minutes ago

  @Shawhelp Just fix your internet, it’s literally garbage. I’m gonna switch to Telus instead

• 
  Squamish News Buff (@SquamishAlerts) reported 8 minutes ago

  This is a Telus line down, not hydro

• 
  Shane Finlay (@Shane_Finlay) reported 9 minutes ago

  @TELUS I have spent hours, as a Telus customer, TRYING to update my ******* prepaid plan. I find out that my account is now defunct, great, so I waste time, effort, and money, buying a new SIM card. I have now just spent the last hour going in circles... Jesus!

• 
  Shannon Newell (@snewly79) reported 11 minutes ago

  @TELUS you guys are impossible to get ahold of. I closed my account 7 mths ago and you’re reporting missed payments for 7 mths to the credit bureau on a $0 balance and account is till showing open. FIX THIS PLEASE!!!!

• 
  Jatinder Kumar (@Jatinde75402343) reported 18 minutes ago

  Loyal Samsung customer for 10 years. Bought S22 due to cold weather and air travel. Huge problem on the S22 phone every time. Discussed with Telus and Samsung, wasted multiple hours, no solution given by anyone. Horrible experience Be careful @SamsungCanada @TELUS @TELUSsupport

• 
  You, in the bushes. (@youinthebushes) reported 22 minutes ago

  @frozen @matpVI I'm convinced they are. After all- if their deliberate, unmitigated incompetence causes the healthcare system to collapse it's much easier to convince people that selling it to Telus is the solution. Then they can all get jobs at Telus...

• 
  Russell Smith (@Russaroni99) reported 22 minutes ago

  @TELUSsupport Hi Telus! My internet just went down in Med Hat? Are there any reported outages?

• 
  Jatinder Kumar (@Jatinde75402343) reported 22 minutes ago

  Loyal Samsung customer for 10 years. Bought S22 last year, due to cold weather and air travel. Huge problem on the S22 phone every time. Discussed with Telus and Samsung, wasted multiple hours, no solution given by anyone. Horrible experience. Be careful people ! @SamsungCanada

• 
  Jatinder Kumar (@Jatinde75402343) reported 23 minutes ago

  Loyal Samsung customer for 10 years. Bought S22 last year, due to cold weather and air travel. Huge problem on the S22 phone every time. Discussed with Telus and Samsung, wasted multiple hours, no solution given by anyone. Horrible experience @SamsungCanada #SamsungUnpacked

• 
  I Burned My Nachos (@tossedintowel) reported 25 minutes ago

  My wife was today years old when she found out the @NHL has jumped on board the woke train. she’s waiting for Telus to open so she can cancel all our sports packages. I thought I’d be upset, but I welcome it. Tired of rainbow flags being shoved down my throat. Clown league! ***’s