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Telus outages and service status in Edmonton, Alberta

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Full Outage Map
  • Telus generated 0 outage signals in the last 24 hours around Edmonton, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Aug 21, 8:04 PM EDT.
  • 50% Internet (50%)
  • 21% Wi-fi (21%)
  • 14% Total Blackout (14%)
  • 7% E-mail (7%)
  • 7% TV (7%)

The latest reports from users having issues in Edmonton come from postal codes T6W , T5T , T5K , T6L , T5X , T5M , T5W and T5H .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Edmonton, Alberta

The most recent Telus outage reports came from the following cities: Edmonton.

CityProblem TypeReport Time
Edmonton E-mail 3 days ago
Edmonton TV 5 days ago
Edmonton Total Blackout 6 days ago
Edmonton Internet 10 days ago
Edmonton Internet 10 days ago
Edmonton Wi-fi 11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

  • chrisholmes13
    Chris Holmes (@chrisholmes13) reported from Edmonton, Alberta

    @TELUSsupport hey Telus! Merry Christmas. Just wondering if I can get a technician out to troubleshoot my network speed. Had 150 upgraded to 1gb plan, but I’ve never had speeds reach 100mbps. Thanks.

  • David_Yeh
    socially_awkward (@David_Yeh) reported from Edmonton, Alberta

    Telus fixed our PVR not recording issue by replacing our digital box, but now our box randomly freezes and reboots and it super hot to the touch 😡🤬😩🧐

  • DatBawse
    Cam. Aka Bawse 🇺🇦 (@DatBawse) reported from Edmonton, Alberta

    @SCUBADubois @TELUS @CRTCeng When we moved last September I fought with Telus to extend the contract at the new pricing. They wouldnt do it. So we just called in for "new" service under my parents name and got all the deals/freebies so easily.

  • WhiplashHimself
    Jon G. (@WhiplashHimself) reported from Edmonton, Alberta

    Considering @Rogers @RogersHelps has screwed me around long enough, and refused to get with the times to help me out. I’m likely going to change providers after over 10 years of being a customer. Hey @TELUS, how you doin?

  • bigfella4900
    Bigfella4900 (@bigfella4900) reported from Edmonton, Alberta

    @AlleyDalley Alley....just switch to TELUS and dont worry about things....I can help you....DM me if you want to switch

  • ChrisLaBossiere
    Chris LaBossiere 🚠 (@ChrisLaBossiere) reported from Edmonton, Alberta

    I am going to cancel my @Shawhelp cable service as a Christmas present to myself. 3 months of half of my channels not working, at full price, was being tolerated. Die Hard on Christmas Eve not working, unacceptable. @TELUS you’ll be up.... get ready. 🎄

  • biggbusdriver
    Dwayne Nemlander (@biggbusdriver) reported from Edmonton, Alberta

    @m_belenky @TELUS There’s a outage in western Canada

  • mitchell_ricky
    Ricky Mitchell (@mitchell_ricky) reported from Edmonton, Alberta

    @SteveThePylon @SamInYEG It depends! Ive had good experiences with telus. For example i just upgraded my internet from 150mbps to 1gbps and it actually dropped my cable/internet bill by $50 per month. They were doing the internet for $85 and they gave it to me for $65 as a long time customer lol.

  • julial04
    Julia (@julial04) reported from Edmonton, Alberta

    I think the people at Rogers knew I was going to use my day off to finally switch my phone provider to Telus, that’s why it’s down across the country. Sorry everyone 🙈🙈

  • DatBawse
    Just Cam. (@DatBawse) reported from Edmonton, Alberta

    Why ******** does my Telus cable/internet bill keep going up, despite me not making any ******* changes to my service. Used to be $189 now it's $210.

  • JMarshyBosco93
    Joshua Marshall (@JMarshyBosco93) reported from Edmonton, Alberta

    @PierreVLeBrun I got Telus cable in Alberta & it’s not on any of the NHL Centre Ice channels. Bad look for the @NHL so far.

  • ChadOhman
    Чад (Chad) 🇺🇦  (@ChadOhman) reported from Edmonton, Alberta

    @TELUSsupport I’m getting north of 750mbps to a Telus server in #yeg. The problem is not inside my house. Fix your peering.

  • WillyGrant
    ***** (@WillyGrant) reported from Edmonton, Alberta

    @Shawhelp I’ve moved over to @TELUS as a result of your supervisor’s misogynistic attitude. I 💯% do not recommend @Shawhelp as a result of this terrible experience.

  • MehakGill123
    MEHAK GILL (@MehakGill123) reported from Edmonton, Alberta

    @TELUSsupport Please help Me with Account Number 38040078 i have been ripped off by telus.

  • MonikaSocialYeg
    Monika Social (@MonikaSocialYeg) reported from Edmonton, Alberta

    Anyone else having Telus internet issues lately in Windermere?

  • Harpe97
    RinkRatt 37-25-9 (@Harpe97) reported from Edmonton, Alberta

    @McOilers @shaw @TSN_Sports Shaw I’m assuming. I have TELUS and no issues

  • CggGordon
    Unacceptable Chinese Gordon 👨🏻🧏🏻‍♂️👂🏻🦻🏻 (@CggGordon) reported from Edmonton, Alberta

    Ridiculous. Set up prepaid services with @TELUS because I owe $2200 to pay the contract off for my #iPhone13ProMax & #AppleWatchSeries7. Was supposed to receive an additional 500 mb for having auto top on and never received it. Store employees could not set up eSim so gave me a…

  • megskc_
    Megan cleveland (@megskc_) reported from St. Albert, Alberta

    Anyone else with Telus have no service right now

  • deborahmullan
    Deborah Mullan (@deborahmullan) reported from Edmonton, Alberta

    @DanDuckering @TELUS Well, we know that increasing the market share is more important that worrying about customer retention, since most won't bother leaving anyway. I hate Telus.

  • ChazNyeg
    ChazNYEG (@ChazNyeg) reported from Edmonton, Alberta

    @ShawInfo you're the WORST COMPANY EVER! no wonder you trail @TELUS and always will!!! Switching internet services in the morning (not before because guess what?!?, your servers are down).

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • leisurewolf83
    L F'N W (@leisurewolf83) reported

    @BrandonWealth Switch from $hbie to utes it's a good buy with telus being down that 8-9 price tag is so good.

  • LeftCoastLeafs
    Left Coast Leafs Podcast (@LeftCoastLeafs) reported

    The other day I had a prickly exchange with a Rogers Wireless phone rep. A couple days later I was renegotiating my Telus Optik TV terms. They dropped a ice promo on me if I switched my mobile over. In the back of my mind I was, **** Rogers man. Sign me up.

  • CricketsMatter
    CricketLivesMatter (@CricketsMatter) reported

    @fordnation Listen up, your rhetoric about our data was beyond moronic. EVERY SINGLE CANADIAN COMPANY sells our data to whomever they CHOOSE to because YOU half wits allow them to. Rogers/Shaw, Telus, Bell and the list goes on have been doing this for decades. You know since phone books were invented? Clearly you never read the pages in those books, wherein you had to write a letter and mail it in to a PO Box and OPT OUT to prevent them from doing so. Now you're acting like you're concerned about it and think that it just remains in Canada because we're in Canada? EVERY ONE of those corporations has AMERICAN INVESTORS you half wit! There will be NONE left because you keep spewing nonsense you know NOTHING about! NONE of those corporations would survive or even exist without American investors, again because YOU all allowed them to. How many businesses and investments do you have in the US, Doug? Don't say NONE because we all know you do. You're just like Carney, you lie about everything. Stick to what you're good at Doug, kissing Carney's ***, eating and drinking at the buffet!

  • mrbriggens
    Mr Briggens (@mrbriggens) reported

    @Ayan604 @TELUS @TELUSsupport When dealing with repeat offenders, I say "I'd love to" when ask something. Then I set down the phone.

  • pozpiggy86
    Chris P Bacon (@pozpiggy86) reported

    Hey @TELUS how is a customer supposed to know when to call you when your automated assistant AND your website do not give your hours of operation? I'm trying to sign up with a new service because I'm sick of @Rogers, and it's proving to be incredibly frustrating!

  • the_ref14
    Tierneymisu (@the_ref14) reported

    @huddy306 @PirasanRotiHead And it's the flanker brands of the big 3...like I'm on public mobile. $35/100gb Canada/us/Mexico...it's the Telus network. Like shopping at no frills Instead of loblaws

  • its6o4
    . (@its6o4) reported

    I work a side job for Telus International and I can’t even get support help. I wonder how the average customer feels. **** is so cooked.

  • Trader__Joel
    Trader Joel 🇨🇦 (@Trader__Joel) reported

    @TELUS Yes, finally. It was very frustrating & felt like an invasion of privacy to answer all the questions + agent transfers simply to cancel an account that was at the end of its term. Every other utility allows you to do this online & it saves a lot of time, why not Telus?

  • darkdragoon52
    Thwomp (@darkdragoon52) reported

    @TELUSsupport Why is it so impossible to contact telus? Every time I try report errors in my billing I just get sent to numerous pages to sign in with no help

  • johniosifov
    John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported

    Three things contact center leaders are measuring instead of deflection: **1. Resolution quality score** — Did the customer's problem actually get solved? Not "was the call ended" but "did the issue recur within 7 days?" **2. Post-interaction sentiment delta** — How did the customer feel after AI vs. human? TELUS found that proactive AI outreach (before the customer calls to cancel) had sentiment scores 34% higher than reactive deflection. **3. Revenue at risk per interaction** — Tag calls by customer segment. A 3-year enterprise contract holder calling about billing deserves a different AI routing decision than a trial user with a password reset.