Telus outages and service status in Edmonton, Alberta

No problems detected

If you are having issues, please submit a report below.

Telus generated 1 outage signal in the last 24 hours around Edmonton, including 1 direct report.
The most common problems reported in this area mention Internet, Wi-fi, and E-mail.
The most recent signal from this area was received Apr 21, 2:56 PM EDT.

Internet (50%)
Wi-fi (30%)
E-mail (7%)
TV (7%)
Phone (6%)

The latest reports from users having issues in Edmonton come from postal codes T6W , T5T , T5E , T6X , T5H , T5X , T5Z and T5J .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Edmonton	Baseline
Apr 20, 10:20 PM EDT	0	0	0
Apr 20, 10:40 PM EDT	0	0	0
Apr 20, 11:00 PM EDT	0	0	0
Apr 20, 11:20 PM EDT	0	0	0
Apr 20, 11:40 PM EDT	0	0	0
Apr 21, 12:00 AM EDT	0	0	0
Apr 21, 12:20 AM EDT	0	0	0
Apr 21, 12:40 AM EDT	0	0	0
Apr 21, 1:00 AM EDT	0	0	0
Apr 21, 1:20 AM EDT	0	0	0
Apr 21, 1:40 AM EDT	0	0	0
Apr 21, 2:00 AM EDT	0	0	0
Apr 21, 2:20 AM EDT	0	0	0
Apr 21, 2:40 AM EDT	0	0	0
Apr 21, 3:00 AM EDT	0	0	0
Apr 21, 3:20 AM EDT	0	0	0
Apr 21, 3:40 AM EDT	0	0	0
Apr 21, 4:00 AM EDT	0	0	0
Apr 21, 4:20 AM EDT	0	0	0
Apr 21, 4:40 AM EDT	0	0	0
Apr 21, 5:00 AM EDT	0	0	0
Apr 21, 5:20 AM EDT	0	0	0
Apr 21, 5:40 AM EDT	0	0	0
Apr 21, 6:00 AM EDT	0	0	0
Apr 21, 6:20 AM EDT	0	0	0
Apr 21, 6:40 AM EDT	0	0	0
Apr 21, 7:00 AM EDT	0	0	0
Apr 21, 7:20 AM EDT	0	0	0
Apr 21, 7:40 AM EDT	0	0	0
Apr 21, 8:00 AM EDT	0	0	0
Apr 21, 8:20 AM EDT	0	0	0
Apr 21, 8:40 AM EDT	0	0	0
Apr 21, 9:00 AM EDT	0	0	0
Apr 21, 9:20 AM EDT	0	0	0
Apr 21, 9:40 AM EDT	0	0	0
Apr 21, 10:00 AM EDT	0	0	0
Apr 21, 10:20 AM EDT	0	0	0
Apr 21, 10:40 AM EDT	0	0	0
Apr 21, 11:00 AM EDT	0	0	0
Apr 21, 11:20 AM EDT	0	0	0
Apr 21, 11:40 AM EDT	0	0	0
Apr 21, 12:00 PM EDT	0	0	0
Apr 21, 12:20 PM EDT	0	0	0
Apr 21, 12:40 PM EDT	0	0	0
Apr 21, 1:00 PM EDT	0	0	0
Apr 21, 1:20 PM EDT	0	0	0
Apr 21, 1:40 PM EDT	0	0	0
Apr 21, 2:00 PM EDT	0	0	0
Apr 21, 2:20 PM EDT	0	0	0
Apr 21, 2:40 PM EDT	0	0	0
Apr 21, 3:00 PM EDT	0	0	0
Apr 21, 3:20 PM EDT	0	0	0
Apr 21, 3:40 PM EDT	0	0	0
Apr 21, 4:00 PM EDT	0	0	0
Apr 21, 4:20 PM EDT	0	0	0
Apr 21, 4:40 PM EDT	0	0	0
Apr 21, 5:00 PM EDT	0	0	0
Apr 21, 5:20 PM EDT	0	0	0
Apr 21, 5:40 PM EDT	0	0	0
Apr 21, 6:00 PM EDT	0	0	0
Apr 21, 6:20 PM EDT	0	0	0
Apr 21, 6:40 PM EDT	0	0	0
Apr 21, 7:00 PM EDT	0	0	0
Apr 21, 7:20 PM EDT	0	0	0
Apr 21, 7:40 PM EDT	0	0	0
Apr 21, 8:00 PM EDT	0	0	0
Apr 21, 8:20 PM EDT	0	0	0
Apr 21, 8:40 PM EDT	0	0	0
Apr 21, 9:00 PM EDT	0	0	0
Apr 21, 9:20 PM EDT	0	0	0
Apr 21, 9:40 PM EDT	0	0	0
Apr 21, 10:00 PM EDT	0	0	0
Apr 21, 10:20 PM EDT	0	0	0

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Edmonton, Alberta

The most recent Telus outage reports came from the following cities: Edmonton, Sherwood Park, Sturgeon, and St. Albert.

City	Problem Type	Report Time
Edmonton	Internet	8 hours ago
Edmonton	Internet	1 day ago
Edmonton	E-mail	3 days ago
Edmonton	Internet	5 days ago
Edmonton	TV	5 days ago
Edmonton	Wi-fi	11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

FlocBoutique YEG (@flocboutique) reported 3 minutes ago from Edmonton, Alberta
LOL @TELUS internet down on #BoxingDay
tracy gora (@thetrblwthtracy) reported 9 minutes ago from Edmonton, Alberta
@TELUS where are the reward points for my cell service? I pay $163/month and get nothing. The pmt is never late & I’ve been a customer since 2012. My Home Services are LINKED. Norton Security is LINKED. My Apple Watch is LINKED. Fourteen points in almost 2 years?? C’mon #telus
M I Mubarak Sadhar (@Mubarak_sadhad) reported 10 minutes ago from Edmonton, Alberta
@TELUS @TELUSsupport horrible pathetic customer service at your branch and on the phone. I want to cancel your stupid service but that too is so hard
Чад (Chad) 🇺🇦  (@ChadOhman) reported 13 minutes ago from Edmonton, Alberta
@TELUSsupport I’m getting north of 750mbps to a Telus server in #yeg. The problem is not inside my house. Fix your peering.
***** (@WillyGrant) reported 16 minutes ago from Edmonton, Alberta
I’m paying for a service from @Shawhelp that I’m not receiving. I call. You are unable to fix. I ask for a credit for the 36 days of non-service and I’m offered 14 days. Why would you continue to charge me for a service I’m not receiving? @TELUS I’d like to switch.
Renato Gandia 🇵🇭🇨🇦🏳️‍🌈 (@RenatoGandia) reported 30 minutes ago from Edmonton, Alberta
Really excited about moving back to Calgary, but @Telus is making it difficult. Why did you cancel our connection appointment tomorrow that we scheduled weeks ago and you don’t give explanation? Or provide acceptable solutions?
Katy Mackay (@KatyMackay) reported 30 minutes ago from Edmonton, Alberta
hey @TELUSsupport, I’ve talked to two Telus tech support people already today. No access to Twitter, app or browser, while on wifi. Fine on data. The tech guys reset it and I get access for a minute, and then it goes out again. I see BC also had this issue.
Bigfella4900 (@bigfella4900) reported 31 minutes ago from Edmonton, Alberta
@AlleyDalley Alley....just switch to TELUS and dont worry about things....I can help you....DM me if you want to switch
Face Ginch (Jö) (@joeywants) reported 34 minutes ago from Edmonton, Alberta
@ReWorksYYC @TELUS Yes. I’m having issues suddenly too. I reset my modem and it’s still happening. I’m v frustrated.
Yvette Gillam (@YvetteGillam) reported 35 minutes ago from Edmonton, Alberta
@jesssicrap @TELUS I'm just happy I'm not at work. Cause we can't call for help when we got no cell, my last STARS activation, booster was down and had to get someone to drive 20 min for service 😳 good times, not.
Yvette Gillam (@YvetteGillam) reported 35 minutes ago from Edmonton, Alberta
@I_Am_The_Storm_ @TELUS Ever time @TELUS goes down at work, I poop a little and pray no one does anything dumb.
𝕓𝕚𝕘_𝕗𝕒𝕟𝟚𝟘𝟙𝟡 (Non-Parody account) (@big_fan2019) reported 36 minutes ago from Edmonton, Alberta
@TELUSsupport trying to rotate and video on the Telus OPTIK app sucks it doesn’t work why
Ricky Mitchell 🇨🇦 (@mitchell_ricky) reported 37 minutes ago from Edmonton, Alberta
Anyone elses @TELUS internet down in West Edmonton?
Physically Distanced Chad Ohman (@ChadOhman) reported 38 minutes ago from Edmonton, Alberta
@telus @TELUSsupport when I say “activation code” to your annoying IVR, it should send me to technical support, not billing. 30 mins waiting on hold for nothing. It’s 2020 and voice recognition is better than that.
S Gee (@GahertySandra) reported 39 minutes ago from Edmonton, Alberta
Getting to 2 days without Internet. Work tomorrow with several critical meetings. @TELUS is doing nothing to address and we’re getting antsy. Everyone we talk to makes promises they then don’t deliver on (when we finally get through). Internet is an essential service.
RinkRatt 37-25-9 (@Harpe97) reported 41 minutes ago from Edmonton, Alberta
@SweetGeorgia_77 No issues with my TELUS feed. North central Edmonton
KeeperOfSheep (@KeeperOfSheep) reported 51 minutes ago from Edmonton, Alberta
@YouTubeTV it's time to step up and #savecanada. @Bell @TELUS @RiverTVNow are not providing a viable service to Canadians
Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 53 minutes ago from Edmonton, Alberta
@etowntechy @dailytechnewssh @TELUSsupport @TELUS @Rogers And I'm an Optik TV customer too! I've even unplugged one STB, and haven't used the other one (PVR STB) in over a week. I pay nearly $200/mo for sub-par service. In Canada, the internet is an essential service. Imagine getting power or natural gas 60% of the time. @CRTCeng @TELUS
Justin (@justinberubs) reported 56 minutes ago from Edmonton, Alberta
@elks @TELUS “This team is terrible but at least this box suite is pretty cool”
Unacceptable Chinese Гордон 👨🏻🧏🏻‍♂️👂🏻🦻🏻 (@CggGordon) reported 59 minutes ago from Edmonton, Alberta
@TELUSsupport Not happy with you Telus. You are losing my support fast.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

Shell Shock 420 (@Drkronic) reported 1 minute ago
Hey @TELUS maybe get some support staff and customer service instead of calling me every time I’m one day late stop being ***** and help the customer
Nichole Foot (@nikkyhertz) reported 2 minutes ago
@TELUS @TELUSsupport is your service down in all of SE Alberta? Hard to run a business & live rural when there’s no cell service
Aphy Sykes (@AphySykes) reported 3 minutes ago
@MahyJ @Bell Seriously just switch to Telus while youre a fresh customer. Promise you'll save a lot of money in the long run. 20 years with Bell and for whatever reason they choose to be the most expensive provider in Canada.
YYZAV8R (@yyzav8r) reported 3 minutes ago
@TELUSsupport trying to call telus mobility for support and when being transferred to agent I get generic message that offices are closed. It's 7pm eastern, 420pm pacific, how are your offices closed? Is telus bankrupt?
Harry Sak (@CriticalAnger) reported 8 minutes ago
Good news, Telus was able to put in a cancellation. So, this means that all the scammers cost me was a little time, which I have tons of. **** Indians, worthless street shitters.
Sharon Daniel ©️🎭 (@sharondaniel91) reported 11 minutes ago
So here goes again, @TELUSsupport @TELUS If my contract ends on April 22, 2026, why would you charge me the full price of the service before the contract ends ? For example, if I pay $65, the service should be $113 after April 22, not before. You’re breaking the contract??
itsmeforsure(DB) (@yesitismeagainz) reported 16 minutes ago
@PhooeysPhosters I love. We are rural and beats telus crap all to hell....
Dramatha (@Dramatha) reported 16 minutes ago
@telus @TELUSsupport what the holy frick is going on with your outages lately? Good Friday thru Easter Monday you were offline more than online and today is back to intermittent outages. Please fix your ****… your service is absolutely atrocious for what you’re charging! #yyc
Gursimrat saini (@gursimrat_17) reported 16 minutes ago
@TELUSsupport such a worse experience with Telus. No body knows anything about internet. Two guys come to setup and diagnose internet and issue still persists. No one takes issue seriously. I work from home and my work suffers.
Ray Gaur (@raygaurca) reported 17 minutes ago
Telus now is my largest holding. It is down 6-7% for me. However, one year of dividend should comfortably make up for the loss. $T $T.TO