Telus outages and service status in Edmonton, Alberta
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Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Edmonton, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Phone.
- The most recent signal from this area was received Jun 29, 12:23 PM EDT.
- Internet (44%)
- Wi-fi (33%)
- Phone (22%)
The latest reports from users having issues in Edmonton come from postal codes T6W , T5T , T6T , T5Z , T5R , T6P and T5Y .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Edmonton, Alberta
The most recent Telus outage reports came from the following cities: Edmonton, Sherwood Park, and St. Albert.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton
|
Internet | 2 days ago |
|
Edmonton
|
Internet | 6 days ago |
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Edmonton
|
Phone | 7 days ago |
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Edmonton
|
Internet | 15 days ago |
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Edmonton
|
Wi-fi | 17 days ago |
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Edmonton
|
Phone | 22 days ago |
Community Discussion
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Telus Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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𝕓𝕚𝕘_𝕗𝕒𝕟𝟚𝟘𝟙𝟡 (Non-Parody account) (@big_fan2019) reported from Edmonton, Alberta@TELUSsupport trying to rotate and video on the Telus OPTIK app sucks it doesn’t work why
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Mary-Helen Clark (@MHClark2617) reported from Edmonton, AlbertaCan any #yeg peeps tell me their thoughts on @ShawInfo? My @TELUS internet has been out for 7 hours after I was told the issue was resolved and I need a new provider.
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Ken reddekopp (@kgredd) reported from Edmonton, Alberta@TheSpinDoctor @MizzJackson @TELUS Due to their terrible customer service, they are one carrier I will never use. And now there’s Telus Health which makes them even more disgusting in my mind.
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Chris Holmes (@chrisholmes13) reported from Edmonton, Alberta@TELUSsupport hey Telus! Merry Christmas. Just wondering if I can get a technician out to troubleshoot my network speed. Had 150 upgraded to 1gb plan, but I’ve never had speeds reach 100mbps. Thanks.
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Lincoln Ho | Yegventures | 何令恒 🇻🇦🇨🇦🇭🇰 (@yegventures) reported from Edmonton, Alberta@JayIsPainting @TELUSsupport It's either a "bundle total" as it says (more than one service like phone or tv will give you permanent discounts), or a "monthly total". A rate protection plan (a 2-3 yr term) is always $10 more than a month to month with TELUS.
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Monika Social (@MonikaSocialYeg) reported from Edmonton, AlbertaAnyone else’s Telus Pik Tv not working?
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Monika Social (@MonikaSocialYeg) reported from Edmonton, AlbertaAnyone else having Telus internet issues lately in Windermere?
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Vivid Print (@vividprint) reported from Edmonton, AlbertaAnd honestly @TELUS why does it take six days to repair internet service? It’s not like we’re in the middle of nowhere. Too beholden to your shareholders to have adequate staffing? Poor outsourcing decisions? What’s up?
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Чад (Chad) 🇺🇦 (@ChadOhman) reported from Edmonton, Alberta@TELUSsupport I’m getting north of 750mbps to a Telus server in #yeg. The problem is not inside my house. Fix your peering.
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flyhighmiledude (@flymilehighdude) reported from Edmonton, Alberta@TELUSsupport @TELUS Seriously, if all the gouging is not enough, now it's Credit card fees. If you are going to behave like #nofrills, then your price needs to come down. You can't be both!
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Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported from Edmonton, Alberta@etowntechy @dailytechnewssh @TELUSsupport @TELUS @Rogers And I'm an Optik TV customer too! I've even unplugged one STB, and haven't used the other one (PVR STB) in over a week. I pay nearly $200/mo for sub-par service. In Canada, the internet is an essential service. Imagine getting power or natural gas 60% of the time. @CRTCeng @TELUS
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East meets West (@KeeperOfSheep) reported from Edmonton, Alberta@TELUS are you actively calling customers attempting to upgrade to iPhone 14? call from 18665582273, when I said no thank you, I'm not looking to upgrade right now, I got an immediate hang up, no "thank you", no "have a good evening" ? your outsourcing hurts your reputation.
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Chris Dingman (@dingdish) reported from Edmonton, Alberta@TELUS your cable and wifi sucks!! And yes I’ve tried unplugging the modem and cable box 🙄🙄🙄🙄🤬🤬
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M I Mubarak Sadhar (@Mubarak_sadhad) reported from Edmonton, Alberta@TELUS @TELUSsupport horrible pathetic customer service at your branch and on the phone. I want to cancel your stupid service but that too is so hard
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Chris (@patsnation0917) reported from Edmonton, AlbertaHey @TELUS your services are ****. Why the hell am I paying for a glitching and freezing tv service. It 2021. Get your **** together.
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S Gee (@GahertySandra) reported from Edmonton, AlbertaGetting to 2 days without Internet. Work tomorrow with several critical meetings. @TELUS is doing nothing to address and we’re getting antsy. Everyone we talk to makes promises they then don’t deliver on (when we finally get through). Internet is an essential service.
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Yvette Gillam (@YvetteGillam) reported from Edmonton, Alberta@jesssicrap @TELUS I'm just happy I'm not at work. Cause we can't call for help when we got no cell, my last STARS activation, booster was down and had to get someone to drive 20 min for service 😳 good times, not.
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Steve P (@starchoice) reported from Edmonton, Alberta@TELUSsupport Why doesn’t #TELUS provide any support for its e-mail migration? Tech support has provided no follow-up support. Numerous follow-up e-mails to CarlMichaelO.TELUSFIbreSupport just get ignored.
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Art New (@ArtieCubed) reported from Edmonton, Alberta@TELUS great customer service, yeah right. Absolutely brutal! Told everything was fine with transferring internet and Optik TV last week. When it wasn’t someone supposed to call on Monday and finish job. Didn’t happen. Called twice and on hold for over an hour. Shaw here I come.
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Deborah Mullan (@deborahmullan) reported from Edmonton, Alberta@DanDuckering @TELUS Well, we know that increasing the market share is more important that worrying about customer retention, since most won't bother leaving anyway. I hate Telus.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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bona fide lover of ladies (@bona_of) reported@SarcasticallyAJ @TSN_Sports @PrimeVideo You need to get iptv. I’ll never go back to telus tv and adding programming packages
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Bob Cotter 🇨🇦 (@gibsonsgolfer) reported@jodyvance @TELUS I finally discovered that it would cost me a lot to cancel Telus with current contracts running until late 2027. I suppose I will have to wait until then.
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Bad Pitt (@thebaddestpitt) reported@TELUS @garymasonglobe Don’t do DMs. Do it publicly so we can shame your brutal customer service.
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Jody Vance (@jodyvance) reported@guyfelicella @TELUS *he messaged. It’s all AI and off shore, now. No direct route to inside support. I’ve spent weeks, perhaps months, of my time on hold/waiting for technical support/technicians/troubleshooting. It’s never consistently delivered the services I’ve paid for. It’s brutal
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meh (@gongshow922) reported@AngryPossum69 @Rogers I would love to but I'm never going back to Telus
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james hunter (@HunterJame2258) reportedtelus service has gone to sh#t
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alphabetadelta (@thecheyner) reported@TSN_Sports @TSN_Sports I keep getting signal lost on Telus, no other channels are a problem. WTF I want to watch the World Cup games
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TELUS (@TELUS) reported@esSpyderMonkey Because TELUS TV+ streams live TV, we are legally bound by CRTC broadcast loudness laws (-24 LUFS), while apps like YouTube master their audio much 'hotter' (-14 LUFS). To fix the gap on Apple TV, try going to Settings > Video and Audio > turn on 'Reduce Loud Sounds'
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Graham_CGY (@Graham_CGY) reported@TELUSsupport Hang on... are you saying that if we spot theft regarding Telus... we should call the authorities? There you have it people... next time you get your Telus bill... call the cops.
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🍁🇨🇦🍁Phil from New West🍁 🇨🇦🍁 (@Fildo_Baggins) reported@jodyvance @TELUS Telus service sucks