Telus outages and service status in Edmonton, Alberta
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Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Edmonton, including 0 direct reports.
- The most common problems reported in this area mention Internet, Phone, and E-mail.
- The most recent signal from this area was received Sep 14, 7:37 PM EDT.
- Internet (58%)
- Phone (25%)
- E-mail (8%)
- TV (8%)
The latest reports from users having issues in Edmonton come from postal codes T6W , T5T , T6C , T5E , T6L , T5H , T6T and T6X .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Edmonton, Alberta
The most recent Telus outage reports came from the following cities: Sherwood Park, and Edmonton.
| City | Problem Type | Report Time |
|---|---|---|
 Sherwood Park
|
Phone | 3 days ago |
|
Edmonton
|
Phone | 4 days ago |
|
Edmonton
|
Phone | 10 days ago |
|
Edmonton
|
Internet | 11 days ago |
|
Edmonton
|
Internet | 13 days ago |
|
Edmonton
|
Internet | 15 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telus Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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RealFakeMacT (@RealFakeMacT) reported from Edmonton, Alberta@koodo It’s not only my phone. All 4 of our phones have terrible reception all over Beaumont and also on our community FB page it appears to be happening with all Koodo, Telus, and Bell customers.
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Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported from Edmonton, Alberta@etowntechy @dailytechnewssh @TELUSsupport @TELUS @Rogers And I'm an Optik TV customer too! I've even unplugged one STB, and haven't used the other one (PVR STB) in over a week. I pay nearly $200/mo for sub-par service. In Canada, the internet is an essential service. Imagine getting power or natural gas 60% of the time. @CRTCeng @TELUS
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Cam. Aka Bawse 🇺🇦 (@DatBawse) reported from Edmonton, Alberta@SCUBADubois @TELUS @CRTCeng When we moved last September I fought with Telus to extend the contract at the new pricing. They wouldnt do it. So we just called in for "new" service under my parents name and got all the deals/freebies so easily.
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Jigga (@yegnav) reported from Edmonton, Alberta@TELUSsupport Telus charging me $1,900 for a phone bill. Been trying to get a resolution for months but instead I get warnings to pay. Will anyone correct my bill or do I need to cancel my companies services?
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Ken reddekopp (@kgredd) reported from Edmonton, Alberta@TheSpinDoctor @MizzJackson @TELUS Due to their terrible customer service, they are one carrier I will never use. And now there’s Telus Health which makes them even more disgusting in my mind.
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Cameron Young (@CameronJY71) reported from Edmonton, AlbertaTonight I learned that Canada 🇨🇦 has THEE worse cell phone provider companies/plans! This is a issue that NEEDS to be fixed AND talked about more! These companies and plans are PIRACY! Laws HAVE to be made! #Rogers #Telus #Bell
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mariam (@mariamdena) reported from Edmonton, Albertaanyone else’s telus phone and Internet not working?
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Steve P (@starchoice) reported from Edmonton, Alberta@TELUSsupport Why doesn’t #TELUS provide any support for its e-mail migration? Tech support has provided no follow-up support. Numerous follow-up e-mails to CarlMichaelO.TELUSFIbreSupport just get ignored.
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ChazNYEG (@ChazNyeg) reported from Edmonton, Alberta@ShawInfo you're the WORST COMPANY EVER! no wonder you trail @TELUS and always will!!! Switching internet services in the morning (not before because guess what?!?, your servers are down).
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Monika Social (@MonikaSocialYeg) reported from Edmonton, AlbertaAnyone else having Telus internet issues lately in Windermere?
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Face Ginch (Jö) (@joeywants) reported from Edmonton, Alberta@ReWorksYYC @TELUS Yes. I’m having issues suddenly too. I reset my modem and it’s still happening. I’m v frustrated.
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Physically Distanced Chad Ohman (@ChadOhman) reported from Edmonton, Alberta@telus @TELUSsupport when I say “activation code” to your annoying IVR, it should send me to technical support, not billing. 30 mins waiting on hold for nothing. It’s 2020 and voice recognition is better than that.
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Ross Flats Vintage Apparel (@RossFlats) reported from Edmonton, Alberta@EdmFootballTeam @TELUS “It’s all how you look at it, we’re either short 5 yards for a 1st down or we only need 5 yards to keep the chains moving”
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Vahid Ayan ❄️🦅 (@VAHIDAYAN) reported from Edmonton, Alberta@TELUS Why our home security (smart cameras) stops recording from time to time? We bought this service 2 months ago and not recording has happened twice. The 2nd one happed last week when we are away? How we should trust this service and tools?
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Ricky Mitchell 🇨🇦 (@mitchell_ricky) reported from Edmonton, AlbertaAnyone elses @TELUS internet down in West Edmonton?
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Unacceptable Chinese Гордон 👨🏻🧏🏻♂️👂🏻🦻🏻 (@CggGordon) reported from Edmonton, Alberta@TELUSsupport Not happy with you Telus. You are losing my support fast.
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Debbie W (@debs_wolf) reported from Edmonton, Alberta@shmitzysays I did with Telus but a restart of my phone seemed to have solved the issue
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rmthespian (@rmthespian) reported from St. Albert, Alberta@maxfawcett @TD_Canada I felt bad for the Telus rep as I’m sure he and so many others were being overwhelmed. First thing he did was apologize profusely for the wait. I just wish they had the call back system instead of waiting that long.
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Yvette Gillam (@YvetteGillam) reported from Edmonton, Alberta@I_Am_The_Storm_ @TELUS Ever time @TELUS goes down at work, I poop a little and pray no one does anything dumb.
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Art New (@ArtieCubed) reported from Edmonton, Alberta@TELUS great customer service, yeah right. Absolutely brutal! Told everything was fine with transferring internet and Optik TV last week. When it wasn’t someone supposed to call on Monday and finish job. Didn’t happen. Called twice and on hold for over an hour. Shaw here I come.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Greg Richards (@Greg_richards12) reported@RSHFarms @TELUS @TELUSsupport Exactly why we switched to rogers, not perfect service but a fraction of the price and I'm not dropping calls everywhere I go. I Can actually have a conversation through Eberts
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Darksyne 🇮🇹 (@Darksyne2) reported@TELUSsupport @TELUS 2 days without having access to internet. It’s 2026, it’s inexcusable to have network outages with today’s technology. You’re just as bad as Rogers… Definitely not renewing with you idiots…
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Varun Takkar (@varuntakkar01) reported$ASTS is setting up for an aggressive breakout. The technicals and options flows are aligning perfectly with massive fundamental execution. I am tracking a textbook bounce off the $60 support level, and the VEX heat map shows a magnetic pull toward the $75 and $80 strikes for September OpEx. The fundamental conviction Accelerated Deployment: Six BlueBird satellites were launched in just 50 days, expanding the in-orbit network to 13 spacecraft. Revenue Execution: Second-quarter revenues hit $31.5 million, and management reiterated full-year 2026 guidance of $150 million to $200 million. Massive Backlog: Aggregate contracted revenue agreements and U.S. government awards now sit at approximately $1.3 billion. Capital Secured: The company holds more than $3.7 billion in cash and equivalents following a July convertible note offering. This fully funds the target of approximately 45 satellites in orbit by early 2027. Tier-1 Validation: Deep infrastructure and equity partnerships with telecom giants like TELUS, AT&T, and Verizon lock in the path to commercial activation. The early speculative phase is over. With satellite deployment accelerating and funding secured, market makers will be forced to dynamically hedge this upward momentum. The path of least resistance is higher. Let's go🚀
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Clare A (@Murphysmom67) reportedSince I am unable to call u or text bc u mistakenly disconnected me, heres the situation. I switched to Cogeco & informed u on Jan 22/26. U gave me a disconnection date of Feb 17/26. I was fully paid up but after Feb 17 u continued to bill me & I stupidly paid bc of your threats a total of $291.33 which u now owe me. When I switched to Cogeco I was told they used Telus lines, thats why my phone still indicated u as the carrier. Cogeco told me Ì shouldnt still b paying u so I stopped. Now you've disconnected me so since Friday I've had no calls, text or data. On top of that you reported me to Equifax. U really expect me to pay u as well as Cogeco? Ur lucky I dont sue u. I should b activated on the network immediately. How about u check your data & my dates then reimburse what u owe me. @TELUS
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🏆Crosby87 #BELIEVE (@Crosby87hfxfan) reported@TELUS I would like for someone to actually respond to address the issues. I still did not hear back from Alejandro after I responded to his initial questions.
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***** Asol (@NiggaAsol) reported**** TELUS INTERNET SERVICE PROVIDER THEY ARE THE WORST ******* COMPANY EVER **** THEIR ******* LOCAL MONOPOLY IN ******* WESTERN ******* CANADA **** TELUS
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Brad B (@soldmangach) reported@VoteCanadaCom Punjabi Singhs destroying every customer service role from Singh Hortons to Telus
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Harlow Journey (@HarlowJourney) reported@PavdWHrtNotGold My father has had several experiences in recent years with people who vomit their hateful beliefs at him and then hang up the phone like cowards. This includes that Moroccan woman who works at Telus. (I'm not pursuing that because he asked me not to, but I'm not happy with them.)
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Madd_Gigi 💬 {It's last call, y'all! } (@sereins_anony) reported@TELUSsupport @TELUS fyi, 1-604-225-7559 is robo calling people and telling them they have an immigration emergency.
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Parental Advisory (@Parental_OnX) reportedHave missed 2 full days if work now waiting on @telus installation after moving. First day they weren't able to do anything because the tech was unable to fix a broken line. That got repaired and today the installer just didn't even bother to show up. As of Monday it will be 7 days (because I can get installers don't work weekends) with zero service and needing to use the public wifi in town just to communicate with anyone. This is entirely unacceptable. At least with other services I had the ability to hookup the damned modem and receivers myself, and not have to book off an entire day from work just to wait around for nothing at all. And no, I don't want to "DM" you Telus, it's kind of difficult when don't have any services at all. The LEAST your employees could do is keep their appointments, instead all I get is a text message at 5pm stating my "outside service has been completed". The outside service was done yesterday ffs. Likely because the actual linemen you have ARE competent. 16 hours of work and pay missed and zero compensation because customers time and livelihoods obviously don't matter.