Telus outages and service status in Edmonton, Alberta
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Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Edmonton, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Phone.
- The most recent signal from this area was received Apr 10, 12:06 PM EDT.
- Internet (46%)
- Wi-fi (32%)
- Phone (11%)
- E-mail (5%)
- TV (5%)
The latest reports from users having issues in Edmonton come from postal codes T6W , T5T , T5E , T5Z , T5H , T6X , T5X and T5A .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Edmonton, Alberta
The most recent Telus outage reports came from the following cities: Edmonton, Sherwood Park, Sturgeon, and St. Albert.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton
|
Wi-fi | 6 days ago |
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Edmonton
|
Wi-fi | 8 days ago |
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Edmonton
|
Internet | 8 days ago |
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Sherwood Park
|
Internet | 9 days ago |
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Sherwood Park
|
Internet | 9 days ago |
|
Sherwood Park
|
TV | 12 days ago |
Community Discussion
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Telus Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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𝕓𝕚𝕘_𝕗𝕒𝕟𝟚𝟘𝟙𝟡 (Non-Parody account) (@big_fan2019) reported from Edmonton, Alberta@TELUSsupport trying to rotate a video on the Telus OPTIK app sucks it doesn’t work why
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Cameron Young (@CameronJY71) reported from Edmonton, AlbertaTonight I learned that Canada 🇨🇦 has THEE worse cell phone provider companies/plans! This is a issue that NEEDS to be fixed AND talked about more! These companies and plans are PIRACY! Laws HAVE to be made! #Rogers #Telus #Bell
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Candace Elliott (@CandaceElliott) reported from Edmonton, AlbertaSo many dropped cell calls and no service sometimes in the city from @telus…? Does 5G suck right now? #yeg #cellservice #telus
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Chris (@patsnation0917) reported from Edmonton, AlbertaHas anyone elses @TELUS service been ****** lately? Mine's been glitchy and lags everytime I use the guide. I've reset everything by unplugging and plugging in again. Had service guys out here 3 times in the last 4 months. Is @shaw any better?
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Joshua Marshall (@JMarshyBosco93) reported from Edmonton, Alberta@PierreVLeBrun I got Telus cable in Alberta & it’s not on any of the NHL Centre Ice channels. Bad look for the @NHL so far.
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Eevee (@JustCallMeEevee) reported from Edmonton, AlbertaTelus internet has created so many problems with my streaming schedule 😩 if things continue like this over the next month or two we’re going to need to switch ISP’s. With that being said.... anyone know if anyone is hiring? Mama needs a new job ASAP.
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Jon G. (@WhiplashHimself) reported from Edmonton, AlbertaConsidering @Rogers @RogersHelps has screwed me around long enough, and refused to get with the times to help me out. I’m likely going to change providers after over 10 years of being a customer. Hey @TELUS, how you doin?
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Erin Danforth (@eenied) reported from Edmonton, Alberta@BilskiSuzanne I still have one because every time I try to cancel it Telus lowers my rate and offers me discounts on my cable/internet. Pretty soon they will be paying me to have a landline. (I’m 48)
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Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported from Edmonton, Alberta@etowntechy @dailytechnewssh @TELUSsupport @TELUS @Rogers And I'm an Optik TV customer too! I've even unplugged one STB, and haven't used the other one (PVR STB) in over a week. I pay nearly $200/mo for sub-par service. In Canada, the internet is an essential service. Imagine getting power or natural gas 60% of the time. @CRTCeng @TELUS
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Yvette Gillam (@YvetteGillam) reported from Edmonton, Alberta@jesssicrap @TELUS I'm just happy I'm not at work. Cause we can't call for help when we got no cell, my last STARS activation, booster was down and had to get someone to drive 20 min for service 😳 good times, not.
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RinkRatt 37-25-9 (@Harpe97) reported from Edmonton, Alberta@McOilers @shaw @TSN_Sports Shaw I’m assuming. I have TELUS and no issues
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Eileen Hoyland (@Leenerrr) reported from Edmonton, AlbertaMe and the hubby are considering switching to Telus Fibre for our internet. We have no problems with the quality of Shaw, but b/c we’re mobility clients, Telus is offering GB fibre for $75 plus a bill credit. So honest opinions on quality plz! Anyone have Fibre w/Telus? 1/2
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💭++ : {𓂀 } Greeπ 𓀆 Ξyz 𓉢 חי (@Robertial) reported from Edmonton, AlbertaTread carefully, @TELUS . You’re entering a Lose-Lose situation. #100DaysOfPython “The best way to treat obstacles is to use them as stepping-stones. Laugh at them, tread on them, and let them lead you to something better.” —Enid Blyton
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East meets West (@KeeperOfSheep) reported from Edmonton, Alberta@TELUS how many clients are your online customer service chat agents expected to juggle at the same time. 20 minutes to confirm one detail, and a call from same agent asking for a different client confirms they juggle clients instead of resolving issues and moving on..
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East meets West (@KeeperOfSheep) reported from Edmonton, Alberta@TELUS after three agents the best I got was, "wait for an email" with your imposed May deadline for #PikTV service I'd certainly like to have the required upgraded boxes ASAP . Customer experience on the decline ..
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Renato Gandia 🇵🇭🇨🇦🏳️🌈 (@RenatoGandia) reported from Edmonton, AlbertaReally excited about moving back to Calgary, but @Telus is making it difficult. Why did you cancel our connection appointment tomorrow that we scheduled weeks ago and you don’t give explanation? Or provide acceptable solutions?
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Megan cleveland (@megskc_) reported from St. Albert, AlbertaAnyone else with Telus have no service right now
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Taylor Burns (@tburns34) reported from St. Albert, AlbertaHey @TELUSBusiness you’re customer service is horrifying. Made the switch to Shaw and will be switching my home internet and personal cell phone as well. You’re a joke @TELUS
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Chris Dingman (@dingdish) reported from Edmonton, Alberta@TELUS your cable and wifi sucks!! And yes I’ve tried unplugging the modem and cable box 🙄🙄🙄🙄🤬🤬
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Mñso (@mnsomusic) reported from Edmonton, AlbertaTelus is Garbage, still not as bad as Rogers tho. They’ve been on the curb.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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burke🇨🇦 (@barnyard_burke) reportedSo much for being a @TELUS loyalty customer. What happened Telus? Been a customer for 20 years. Can't get a small deal on a new contract.
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Emmanuel Richie (@emmanuel_r90) reported@Noxx_boy @amara_is_weird Got someone in the US, UK or Canada that could help you apply for remote jobs like Telus or outlier..? Link up and let's make weekly income together
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ᴎiɿɘ (@erinh5995) reportedPeople from Telus must have a humiliation kink because they keep calling me no matter how much i tell them to **** off.
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Techjunkie Aman (@Techjunkie_Aman) reportedThey didn’t leak passwords. They leaked something worse. Crunchyroll breach: • ~1.2M emails confirmed (subset of a larger dataset) • Third-party vendor (Telus Digital) compromised • Malware → Okta SSO → internal tools exposed (~24h access) Data taken: • Emails, names, usernames • IPs + approximate locations • Full support tickets (billing issues, chats, activity logs) That means attackers know: • Your recent support conversations • Billing disputes or issues • Account activity patterns Enough to send highly convincing phishing. Timeline: • Mar 12 → initial breach • Mar 23 → ~6.8M emails claimed • Late Mar → data sold on forums • Apr 4 → 1.2M verified (HIBP) Crunchyroll says no passwords leaked. But context > passwords. What to do: • Change password (especially if reused) • Enable 2FA (authenticator app) • Check HIBP • Watch for targeted emails/SMS This was a supply-chain breach.
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Mieke (@MiekeWasHere) reported@TELUS @TELUSsupport you guys are 100% losing customers due to your horrible customer service. Your AI agent is useless on the phone "I understand" humanising comments being repeated is a waste of everyone's time. No option to bypass the 5 mins of BS with AI agent verifying, only to have to do it again. A lack of proper training in your overseas call centre is obvious. Again, with redundant language meant to intimate an effort to manage expectations, but all it's doing it wasting more time on both ends. That a person needs to get transferred to multiple departments to deal with any services screams disorganisation. What should have been a 15-20 minute call (including hold time) was 2 hours yesterday, with no solutions due to errors on your end "we will call you back in 24-48 hours" on a time sensitive matter that your competition was able to address in 15 mins TOTAL time on the phone. Crazy idea, maybe instead of gauging us to keep the upper brass earning way more money than any company CEO deserves...you can bring customer support back to Canada. You know, make jobs for Canadians. DO NOT REPLY TO ME ON THIS.
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Stunlokked (@stunlokked) reportedEvery time I'm gonna pay my @Bell bill it makes me literally sick to my stomach. $240/month for home internet and phone. and there's no way to make it significantly cheaper without switching providers for a while until their credit expires. If I change my internet from 3gig to to 500mb/s its only $20 difference but fvcking bell keeps increasing the internet price so eventually I will be paying just as much as 3gig but getting 500mb speeds. they don't offer any cheaper phone plans either. I should have just switched service provider when the monthly credit expired, but its fvcking annoying having to re-setup internet and phone every other year. and who am I gonna switch to? back to @Rogers again ? LMAO NO WAY IN HELL am I going back to their dogshvt internet again. @TELUS ? they are basically just as expensive as bell. like ****!
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MIKE 🆅🅴🆁🆂🅰🅲🅴 🗣💨 (@RealMikeVersace) reported@jodyvance @TELUS @TELUSsupport The most frustrating thing when dealing with customer service is th recording telling you to log in and use the app for your request. Trust me, if the request could be processed through the app/site - I WOULD. YOU THINK I WANT TO WAIT ON HOLD FOR AN HOUR TO SPEAK TO SOMEONE???
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Palestine Will Thrive 🪶 (@FryBreadFreak) reportedsometimes im scared that telus will nuke my house if i try to arg without my vpn on the chance is never zero
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dapipi.imba (@DapipiImba) reportedI was told CRA would Never Never Never go after Telus and Rogers to audit their tax, where massive corruption happens
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Big Zenon (@BigZen25) reported@Techk_e4ma Can u help me about in Telus