Telus Outage Report in Edmonton, Alberta
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The latest reports from users having issues in Edmonton come from postal codes T5H, T5K, T5A, T6L, T5P, T5T, T6C and T5J.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (53%)
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Phone (22%)
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TV (9%)
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Wi-fi (8%)
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Total Blackout (5%)
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E-mail (3%)
Live Outage Map Near Edmonton, Alberta
The most recent Telus outage reports came from the following cities: Sherwood Park, Edmonton and St. Albert.
| City | Problem Type | Report Time |
|---|---|---|
 Sherwood Park |
Internet | |
| Edmonton |
Internet | |
| Sherwood Park |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Sherwood Park |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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Richard
(@richard_nel) reported
from
Edmonton, Alberta
@ZacTrolley @TELUS And people think the carbon tax is bad. At least it has a greater good purpose.
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Mark McDonald
(@MMACSCOT) reported
from
Edmonton, Alberta
@TheGentYYC @TELUS @TELUSsupport My experiences with TELUS has been the opposite. Superb customer service.
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Mark McDonald
(@MMACSCOT) reported
from
Edmonton, Alberta
@TheGentYYC @TELUS @TELUSsupport It happens. I’m surprised they were rude. Anyway, hope all better next time. I like TELUS because of their community generosity
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cheddar the dog
(@jennxanderson) reported
from
Edmonton, Alberta
lol okay update: Telus rep finally came and fixed my internet and it wasn’t my modem or wiring or anything... SOMEONE CUT MY SPECIFIC APARTMENT LINE IN THE BASEMENT OF THE BUILDING JUST MY SUITE WHO IS AFTER ME FIRST MY CAR GETTING BROKEN TWICE INTO AND NOW THIS
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BryanBowen
(@2Zero54) reported
from
Edmonton, Alberta
@AzorcanGlobal @TELUS @TELUSsupport Mine was down for over 2 days. Didn’t even bother calling Telus about it because their customer service is horrible
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Ryan Dauphinee 🇨🇦
(@ryan_dauphinee) reported
from
Edmonton, Alberta
If this is the kind of service @Telus provides Im definitely not switching there when my contract expires. @TELUSsupport what seems to be the problem solving this.
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Adrian Borowsky
(@adrianborowsky) reported
from
Edmonton, Alberta
@tonyposnanski @TheRealOJ32 Golly. @TELUS , maybe you were right about cyber bullying. Help this poor man. He's being treated as if he killed 2 people or something.
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Patricia Wheadon
(@pajowh) reported
from
Edmonton, Alberta
@TELUS tv signal lost more than it is found. Bet #shawtv customers are enjoying @BlueJays game #optiktvsucks
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Alãnãtudē
(@aWYNNING) reported
from
Edmonton, Alberta
@RuckingHook_2 @Bell I was at telus for 20, since they were clearnet but then shit went downhill. Virgin is technically bell & had the best plan for me but holy shit, I’ve never experienced this type of service, ever.
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CastledwnsDan
(@CastledwnsDan) reported
from
Edmonton, Alberta
At the #telus store trying to get a billing issue fixed and maybe upgrade the phone. Person helping me seems good. Disputes center she’s talking to maybe sucks
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BryanBowen
(@2Zero54) reported
from
Edmonton, Alberta
More Telus email issues this morning. The $10 rebate doesn’t cut it #Telus #fixit
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Yes, Nicola Dinicola is my real name
(@DinicolaNicola) reported
from
Edmonton, Alberta
From my desk, I can overhear my colleague having an EPIC argument with Telus customer service on the phone. It's both funny and terrifying. I'm trying not to giggle, but I'm cringing so hard on behalf of the Telus rep that my toes are curling inside my shoes. #badservice
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Lincoln Ho | Yegventures 🇨🇦🇭🇰🇻🇦
(@yegventures) reported
from
Edmonton, Alberta
@ElleninSaigon @TELUS Don't even get me started about the home internet service. They've had 'rushmen' (high level) techs visit my house many times. At the time I stuck w them because they were my employer. Seriously considering bye bye to everything. To think I was close to getting home alarm w them
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Patricia Wheadon
(@pajowh) reported
from
Edmonton, Alberta
Great. @BlueJays game just starts and @telus tv signal is lost again. C’mon! #optiktvsucks
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VRABEL Construction
(@yegVRABEL) reported
from
Edmonton, Alberta
@ctvedmonton @TELUS cut our power lines while installing the same cables. This was a year ago and still no resolution. @ChemcoLtd was the contractor and they offered $300 gift card 😂and didn’t even follow through on that ! Never mind the food that spoiled and generators brought in myself.
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Jessie Breton
(@commotio_cordis) reported
from
Edmonton, Alberta
Back up briefly and down again. @TELUS @TELUSsupport
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Don 🏴
(@eglinski) reported
from
Edmonton, Alberta
Trying to enjoy #ChernobylHBO #GameofThrones @HBO @HBOCanada except that @CraveCanada is just devastatingly awful. It’s just 1080p sh!t-smeared digital artefacts across my screen. Sad that @STARZ was sucked in by @BellMediaPR @TELUS and their garbage service. Better to pirate FYI
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Chase Pascal-Quewezance
(@PascalVII) reported
from
Edmonton, Alberta
@RastaDaMonsta @TELUS Facts. I need to do the same. They charged my mom internet 150 when she was only getting 8mbps down/upload
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Christina
(@gurlygurl_99) reported
from
Edmonton, Alberta
@TELUSsupport On hold for 40 minutes now with support. Saw webmail was down but I don’t see anything about internet down.....still looking around while waiting on hold. #telus #yeg #longholdtimes
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Celeste
(@keatsmom) reported
from
Edmonton, Alberta
Day 2 with no @TELUSsupport @TELUS email. Sure would like to know what's going on. When it comes time to renew my plan in October, this lack of service will go a long way in helping me decide what to do. 🤔🤔
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Kirbie Lizzie
(@kirbiebaxter) reported
Anyone else experiencing their cable down in #yyj? I tried to watch the news this morning. Nothing. And I just got home from work and it’s still down. Think about cutting my cable and just sticking with my subscriptions. Sign from the universe? @telus @TELUSsupport
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El Canaco
(@ElCanaco) reported
Anyone else in the Fraser Valley having issues with Telus internet? @Telussupport, this is not the ideal time for internet to go down. To day the least. #WorldCup2022 #Telus
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BroadcastCanada 🇨🇦 🏴
(@VDOLinx) reported
Never, Ever get TELUS SmartHome Security @TELUSsupport @TELUS our cameras stopped working as soon as it got cold - phone calls go to the Philippines on hold for over an hour - Worst customer service ever!! what a **** company!
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jhawkings
(@Squamishhawk) reported
@TELUS unbelievable bad service. A Telus guy relentlessly called to convince to switch from Koodo. Offered deal, the math worked so I agreed. Guy called 5 times. Now switch over not working. 2 hours on hold. Not a real person to be found. @TELUSsupport
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southislandnet
(@southislandnet) reported
SERVICE RESTORED (Warburton): We've replaced the failed Telus gear with some of ours and they are dispatching replacement equipment which should arrive tomorrow. So far the backbone link is working great and we're back at 100%.
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Healing Dawn
(@dawn_healing) reported
So. #Telus is going to start charging 1.5% fees for each payment you make with your credit card. Nothing like paying for the opportunity to pay for services. Pay your own damn operational costs.
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D’S INVESTMENTS
(@ds__investments) reported
Wow. I can’t believe I’ve called Telus over and over again over the past year. Hours spent on the phone and been assured I’d see my credits and bill to what it should be. Every time I’m let down.. been with them since day one - yes #BCTEL! @TELUS @TELUSsupport. Loyalty is tough.
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Allie G
(@AllieGarn) reported
@kirbiebaxter @TELUS @TELUSsupport Idk if they’re having trouble with their service. I lost my mobile internet for roughly 1 hour tonight.
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Dawn Sheldon
(@dnoelle89) reported
@telusmobility I just spent nearly 3 hours on hold and once I finally reached someone my call got disconnected for ‘reaching the max call time’. No one has called back. Back on hold now going on hour 4+ . Help pls @TELUSsupport @TELUS
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🇨🇦 Freedom - Equality - Opportunity
(@andrew_libera) reported
@TELUS how do I prevent ALL external billing of ALL vendors to my phone service. I don’t want it available to anyone on my account.