Telus Outage Report in Edmonton, Alberta
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The latest reports from users having issues in Edmonton come from postal codes T6W, T5H, T5T, T5Z, T6R, T5Y, T5K and T6L.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (27%)
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Wi-fi (9%)
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TV (6%)
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Total Blackout (5%)
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E-mail (5%)
Live Outage Map Near Edmonton, Alberta
The most recent Telus outage reports came from the following cities: St. Albert and Edmonton.
| City | Problem Type | Report Time |
|---|---|---|
 St. Albert |
TV | |
| Edmonton |
Internet | |
| Edmonton |
Wi-fi | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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LA
(@Skylaa66) reported
from
Edmonton, Alberta
[WRITE YOUR MESSAGE OF SUPPORT] #TELUS #WorldJuniors #EndBullying
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artman101
(@Artman101a) reported
from
Edmonton, Alberta
@NicelyNabil The one time my Telus works !!! yaaaaaaaaa lol I feel for you tho sucks when it messes up on a hockey game
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Mary-Helen Clark
(@MHClark2617) reported
from
Edmonton, Alberta
After an hour on hold with @telus, I’m getting my fourth technician visit since October, now to fix my basement TV. The guy who “fixed” my internet somehow made the service slower and more intermittent. I’m just glad my phones are on infinite data.
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Eric Petersen
(@ericpet) reported
from
Edmonton, Alberta
@eissyrc I'm leaving Telus for Shaw, but they've just screwed me over. Said everything would work so I cancelled Telus and now Shaw says they can't come for a week to fix it. Working from home makes the internet a necessity.
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Mary-Helen Clark
(@MHClark2617) reported
from
Edmonton, Alberta
I’ve been on hold with @TELUS tech support for six minutes now and I’m already annoyed.
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Steve C
(@Oxcanhosting) reported
from
Edmonton, Alberta
No internet or TV and called #telus over an hour wait to talk to someone how poor
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Eric Petersen
(@ericpet) reported
from
Edmonton, Alberta
@WillKon @Shawhelp Yeah, it is beyond frustrating. They confirmed there was an active connection here before we moved in, so I cancelled my other service. Now I'm wishing I stayed with Telus. I can't run my business for a week now. Or I can burn ALL my mobile data in a day. No other options.
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Cool Guy
(@CoolGuy54682288) reported
from
Edmonton, Alberta
@TELUS @br_webb Bell, Rogers and Freedom: LOL Telus has no esim support!
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Dαяι-ι 👑
(@_AlmostHome) reported
from
Edmonton, Alberta
listen wifi is terrible worldwide yc .. or it’s just telus
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Travis Dach
(@travisdach) reported
from
Fort Saskatchewan, Alberta
@CombinePilot44 Switch!!!! Switch now!!!! Made the change to TELUS Fibre and it has never slowed down once in 2 years. And I actually am paying half of what I was with Shaw.
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Arik Krause
(@KrauseArik) reported
from
Edmonton, Alberta
of hand, the money he gave me for his line, isn't coming in anymore, therefore it's all on me. I'm not even a @TELUS mobility customer, but their loyalty department has called me three times this week. Attempting to get me as a customer with amazing deals.
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Andrew Martin
(@Nitramwerdna) reported
from
Edmonton, Alberta
Thank you @Telus for screwing up the listings on tv and making me miss the @FCBayern game. Never had this problem with Shaw.
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Celeste
(@keatsmom) reported
from
Edmonton, Alberta
@CappyD I have it, through Telus. I've just started it, and so far not bad. I like that I can watch certain movies that stent on Netflix, but f I dont find value in it, I will drop it after a month.
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Big Mama E🦒
(@erinsterrr) reported
from
Edmonton, Alberta
@TELUS @TELUSsupport once again the most unprofessional and poor service. Booked my home service install on January 17 for feb 7. The fiber was never installed so the technician couldn’t perform his work. NOW they are telling me March 3. LOL bye keeping Shaw. #ridiculous
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Michele
(@Fairyswirls) reported
from
Edmonton, Alberta
Bought tickets online for @TELUS #marvel exhibition for 1145 still have to wait in line and not one person out of 6 that I have asked knows why terrible first experience been in line for 25 mins dont buy online.. #sucks
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Kevin Johnson
(@kjohnsob) reported
from
Edmonton, Alberta
@TELUSsupport at my condo board meeting, I’m going to motion we all cancel our @TELUS contracts unless fibre is installed. You’ve been out here a half dozen times, enough is enough.
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Mike Malowany
(@miketheref) reported
from
Edmonton, Alberta
@IMPACTWRESTLING Is it up. Ordered it through my TV provider and have a blank screen. Having issues @TELUSsupport @TELUS
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Joanne Norum
(@jnorum) reported
from
Edmonton, Alberta
@TELUS I’ve had the worst customer service from your company in the last 8 weeks trying to set up my home internet and I’m not alone. 6 failed installation appointments and 4 hours on the phone, mostly on hold. I’m now sticking with @ShawInfo
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Habanerogal
(@habanerogal) reported
from
Edmonton, Alberta
@marnipanas @TELUS I hope they got educated on asking for pronouns in order to improve the quality of service to their clients.
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Jason Wiwad
(@JasonWiwadBP) reported
from
Edmonton, Alberta
@ShawInfo might be the worst run company from top to bottom. Online, Retail stores to Support. Who actually uses this company cut my service off before I ever had any went to @TELUS and Blamo wow finally some culture in a business experience
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Cheryl Rhodes
(@cheryl_rhodes) reported
**** Freedom Mobile @FreedomMobile What the hell is wrong with the Internet tonight? Did you hire former Telus employees to provide a ****** signal? Our future together is going to come to a swift end. Thanks for the inconvenience.
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Jeep Cherokee
(@trailhawk2013) reported
@RachelNotley Bull💩💩 it’s already there but the companies won’t update their equipment and put too many on a tower. There needs to be accountability. They promise speeds “up to” and that’s how they get around. Charge huge monthly fees and no service. Just like Telus Mobility.
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Chirvan Edross 🔥
(@cedross) reported
@startca gets purchased by Telus then all of a sudden there are issues. Coincidence...
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Steven Seagull
(@NoofieN) reported
@McMudder71 @TELUS No suggestions, I use Telus without any issues but I never had their phones, I always buy my own because I can get a better deal than they offer. I am wishing you luck though.
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Mark Roseman 🤦🏻♂️🙄☕️🖥 @markroseman@mstdn.ca
(@markroseman) reported
Subversion: Pay lip service to support public healthcare while allowing companies like Telus to provide sub-par clinical care at public expense while increasing burdens on the public system and building demand for private-pay alternatives. 9/12
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Highwayman
(@oddy4real) reported
Asked @TELUS to prorate a payment for me (for some installation) and they wrote it off instead. My best service providers in this country.
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Love, Kim
(@LucidDreamerVex) reported
Well, just found out that Start was acquired by Telus, so I'm looking at @TekSavvyCSR again. Just trying to sort out what type would be best for us since the cable internet is through Rogers and keeps going down on us 🙃
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Mark Goldberg
(@Mark_Goldberg) reported
"Capital subsidies for building or upgrading facilities should prioritize communities with the poorest service - unserved or underserved" | @TELUS to @CRTChearing on Telecom in Far North Obvious, but such a rule seems to be missing from most government funding programs #CRTC
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Tita Carpio
(@TitaCarps) reported
a life. Last thing I want to do is waste it talking to Telus and your pathetic help. What we need is more competition to force telecoms like yourself to care about its clients. Telus a joke of a company.
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dan:doozled
(@dandoozled) reported
@RogersHelps Pass this feedback along, verbatim: “if you truly hate seeing people leave because they’re being hassled by robocall scams, implement a true solution which @TELUS has done with their call control feature. Words are meaningless without actions.” #thoughtsandprayers