Telus outages and service status in Edmonton, Alberta
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Full Outage Map
- Telus generated 1 outage signal in the last 24 hours around Edmonton, including 1 direct report.
- The most common problems reported in this area mention Internet, TV, and Phone.
- The most recent signal from this area was received May 1, 12:34 PM EDT.
- Internet (54%)
- TV (15%)
- Phone (15%)
- Wi-fi (12%)
- E-mail (4%)
The latest reports from users having issues in Edmonton come from postal codes T6W , T6L , T5T , T5Y , T6X , T5X , T5H and T5J .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Edmonton, Alberta
The most recent Telus outage reports came from the following cities: Edmonton, St. Albert, Sherwood Park, and Sturgeon.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton
|
Phone | 8 hours ago |
|
Edmonton
|
Wi-fi | 1 day ago |
|
Edmonton
|
Internet | 1 day ago |
|
Edmonton
|
Internet | 1 day ago |
|
Edmonton
|
Internet | 2 days ago |
|
Edmonton
|
Internet | 2 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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Debbie W (@debs_wolf) reported from Edmonton, Alberta@shmitzysays I did with Telus but a restart of my phone seemed to have solved the issue
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flyhighmiledude (@flymilehighdude) reported from Edmonton, Alberta@TELUSsupport @TELUS Seriously, if all the gouging is not enough, now it's Credit card fees. If you are going to behave like #nofrills, then your price needs to come down. You can't be both!
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Chris LaBossiere 🚠 (@ChrisLaBossiere) reported from Edmonton, AlbertaI am going to cancel my @Shawhelp cable service as a Christmas present to myself. 3 months of half of my channels not working, at full price, was being tolerated. Die Hard on Christmas Eve not working, unacceptable. @TELUS you’ll be up.... get ready. 🎄
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Monika Social (@MonikaSocialYeg) reported from Edmonton, AlbertaAnyone else having Telus internet issues lately in Windermere?
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Ricky Mitchell (@mitchell_ricky) reported from Edmonton, Alberta@SteveThePylon @SamInYEG It depends! Ive had good experiences with telus. For example i just upgraded my internet from 150mbps to 1gbps and it actually dropped my cable/internet bill by $50 per month. They were doing the internet for $85 and they gave it to me for $65 as a long time customer lol.
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Young Millennial Chinese Гордон👨🏻🧏🏻♂️🦻🏻🗣!! (@CggGordon) reported from Edmonton, Alberta@mwgbanks @TELUS @TELUSsupport Those are not bad speeds depending on the device. The free wifi I was using where I live was fluctuating really badly from as low as 2-5 Mbps so it was virtually unusable at some points. Have been wanting to get PureFibre for a long time now. Hopes are to get at least 1000 Mbps.
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Mary-Helen Clark (@MHClark2617) reported from Edmonton, AlbertaCan any #yeg peeps tell me their thoughts on @ShawInfo? My @TELUS internet has been out for 7 hours after I was told the issue was resolved and I need a new provider.
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ChiefBadger 37-25-9 (@Harpe97) reported from Edmonton, AlbertaIs it just me or does @TELUS have the worst, most time consuming prompts on the phone? Even for something simple that you need a quick answer for clarification on your bill. And the new 4K cable box is brutal service compared to regular cable? Is it the new Samsung tv? 😡
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Tony Hornung (@cdnantman) reported from Edmonton, Alberta$1000 @TELUS bill this month. 5X the previous month’s bill. All “airtime overage” charges. No warning, no courtesy call. Thanks for the “support”. Taking suggestions for a new service provider.
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FlocBoutique YEG (@flocboutique) reported from Edmonton, AlbertaLOL @TELUS internet down on #BoxingDay
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Windshield Edmonton (Phil) (@YEGwindshield) reported from Edmonton, Alberta@magzvee9 @TELUS @TELUSsupport SIM card issue Can you get dialtine? Try restarting...
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RinkRatt 37-25-9 (@Harpe97) reported from Edmonton, Alberta@McOilers @shaw @TSN_Sports Shaw I’m assuming. I have TELUS and no issues
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Lolo Avalon (@lolo_avalon) reported from Edmonton, Alberta@hayu yet AGAIN, the Hayu iPhone app, the Apple TV app, Telus app & the streaming method - NOTHING WORKS. I spend more time fighting with your system than I do watching shows. I'm not paying for this anymore!!!! Worst quality of any streaming service period.
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Sandra McLaren Boos (@SandraBoos) reported from Edmonton, Alberta@TELUS @TELUSsupport @teluslabtest I just spent 2 hours troubleshooting with a rep in regards to not receiving incoming calls on my cell phone for 2 weeks from Mar 30 to April 10 as per bill. They would NOT help me with compensation after problem fixed and regained service.
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Evie (@EvieNightstar) reported from Edmonton, Alberta@TinDizzy Telus just isn’t good in really old buildings. We switched to Shaw and have zero issues now.
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Ben Morley (@Ben_Morley92) reported from Edmonton, Alberta@momfromearth @davehodge20 @WhitecapsFC You think Telus is any better? They sent my job to India in 2019 and then announced higher stock dividends the next quarter. This problem is systemic.
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Jon G. (@WhiplashHimself) reported from Edmonton, AlbertaConsidering @Rogers @RogersHelps has screwed me around long enough, and refused to get with the times to help me out. I’m likely going to change providers after over 10 years of being a customer. Hey @TELUS, how you doin?
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RinkRatt 37-25-9 (@Harpe97) reported from Edmonton, Alberta@SweetGeorgia_77 No issues with my TELUS feed. North central Edmonton
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M I Mubarak Sadhar (@Mubarak_sadhad) reported from Edmonton, Alberta@TELUS @TELUSsupport horrible pathetic customer service at your branch and on the phone. I want to cancel your stupid service but that too is so hard
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Vivid Print (@vividprint) reported from Edmonton, AlbertaRather than purchasing $25 gift cards to support small business during the pandemic with @TELUS #standwithowners, a crass marketing campaign masked as philanthropy, how about providing reliable service so that small businesses can actually operate?
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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GoofyNewfie (@LeeBurt1974) reported@ProvoGal01 @TELUS @TELUSsupport They just imported all the call centers here now. So if you call for support you still get Indian. Just Brampton living now
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Beatsie1 (@Beatsie1) reported@Kapur_AK in Calgary we have Rogers or Telus. we used to have Shaw. we have NO competition now. the costs keep going up. the service is disgusting. before the Libs did this i had Shaw internet/TV & my cell with Rogers. Both were excellent then. now it's a horror story. Champagne.
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Gulbs (@gulbraa24) reported@TELUS @TELUSsupport how the hell can I be standing in the middle of my yard on top of an effing hill and still not have enough phone service to send a picture? You guys absolutely suck. #turndownthesuck #absolutegarbage
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x-Stunning Steve ⬆️ (@SteveDickerNL) reported@koodo @TELUSsupport I got a call yesterday from 1-844-372-1809, "TELUS" showed on Call Display. I said hello, caller thanked me for being a Koodo customer, then hung up. Was this a legit Koodo/Telus number, or was this a scammer? #koodo #telus
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Raven (@Sharisraven) reported@cbc @aptn Telus hack has destroyed my life work and @telus is negligent in response. Help please
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🇺🇸 Mark T 🇺🇸👌🐘 (@MetMark) reported@ProvoGal01 @TELUS @TELUSsupport They will never respond
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Rob (@robnicholsontor) reported@cyncyty66 @AndrewScheer It was a secure highway to transmit data. I think the real investigation should have been on the execution failure. The committee wanted to dive into the agreements of Telus, their subcontractors, etc. Telus had no control over a poor acceptance rate
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Unapologetically Apologetic (@CascadiaDream) reported@TELUS He’s not joking, this would never, ever be forgotten Imagine the marketing and digital opportunities this presents?
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Derek Braid (@Royal_Arse) reportedRogers took ~$82M via Canada Emergency Wage Subsidy program, with top three telcos (Rogers, Bell, Telus) receiving >$240M while paying billions in dividends. Individuals receiving CERB had to repay over-payments, white collar welfare industry did not. Now mass layoffs.
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Matt Rowe (@collectsdecks) reportedDamn.. cs got stymied today and will not get a chance to defend their telus cup title. Bronze medal game tomorrow! It's been a hell of a 2 year run though!!