Telus

Telus Outage Report in Edmonton, Alberta

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The latest reports from users having issues in Edmonton come from postal codes T5H, T5A, T5W, T6W, T6E, T6L, T5Y and T5C.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Edmonton, Alberta 03/20/2025 05:25

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (23%)

    Phone (23%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (9%)

    TV (9%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Edmonton, Alberta

The most recent Telus outage reports came from the following cities: Edmonton, St. Albert, Sherwood Park and Fort Saskatchewan.

Loading map, please wait...
City Problem Type Report Time
CanadaEdmonton Internet
CanadaEdmonton TV
CanadaEdmonton Internet
CanadaEdmonton Internet
CanadaSt. Albert Internet
CanadaEdmonton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

  • joeywants Face Ginch (Jö) (@joeywants) reported from Edmonton, Alberta

    @ReWorksYYC @TELUS Yes. I’m having issues suddenly too. I reset my modem and it’s still happening. I’m v frustrated.

  • megskc_ Megan cleveland (@megskc_) reported from St. Albert, Alberta

    Anyone else with Telus have no service right now

  • ChazNyeg ChazNYEG (@ChazNyeg) reported from Edmonton, Alberta

    @ShawInfo you're the WORST COMPANY EVER! no wonder you trail @TELUS and always will!!! Switching internet services in the morning (not before because guess what?!?, your servers are down).

  • ChrisLaBossiere Chris LaBossiere 🚠 (@ChrisLaBossiere) reported from Edmonton, Alberta

    I am going to cancel my @Shawhelp cable service as a Christmas present to myself. 3 months of half of my channels not working, at full price, was being tolerated. Die Hard on Christmas Eve not working, unacceptable. @TELUS you’ll be up.... get ready. 🎄

  • megskc_ Megan cleveland (@megskc_) reported from St. Albert, Alberta

    @craigjesske @TELUS @TELUSsupport No service myself as well

  • biggbusdriver Dwayne Nemlander (@biggbusdriver) reported from Edmonton, Alberta

    @m_belenky @TELUS There’s a outage in western Canada

  • RoxamosOfficial Roxamos (@RoxamosOfficial) reported from Edmonton, Alberta

    @TELUS your south Edmonton common store just refused service to my mother-in-law. She has a medical reason to not wear a mask. You are not allowed to ask her her reason under Canadian privacy laws and are not allowed to refuse service under discrimination laws. Fire them all.

  • MonikaSocialYeg Monika Social (@MonikaSocialYeg) reported from Edmonton, Alberta

    Anyone else having Telus internet issues lately in Windermere?

  • iamcsandiford CHRISTINA🇧🇧🇨🇦 (@iamcsandiford) reported from Edmonton, Alberta

    @TELUS @TELUSsupport why is my wifi cutting in and out? Are you guys having issues with your towers or something??

  • starchoice Steve P (@starchoice) reported from Edmonton, Alberta

    @TELUSsupport Customer enters into a 2 year agreement at a set cost, not supposed to increase. @TELUS pulls channel from a subscribed theme pack. #TELUS charges $5 to add the missing channel. TELUS pulls a fast one to extract money from customer. @GameShowNetwork

  • Harpe97 RinkRatt 37-25-9 (@Harpe97) reported from Edmonton, Alberta

    @SweetGeorgia_77 No issues with my TELUS feed. North central Edmonton

  • JustCallMeEevee Eevee (@JustCallMeEevee) reported from Edmonton, Alberta

    Telus internet has created so many problems with my streaming schedule 😩 if things continue like this over the next month or two we’re going to need to switch ISP’s. With that being said.... anyone know if anyone is hiring? Mama needs a new job ASAP.

  • ChrisLaBossiere Chris LaBossiere 🚠 (@ChrisLaBossiere) reported from Edmonton, Alberta

    @ryzshrn @Shawhelp @TELUS Ug!!! It’s just so maddening. $150 a month for SHITTY tv service.

  • RossFlats Ross Flats Vintage Apparel (@RossFlats) reported from Edmonton, Alberta

    @EdmFootballTeam @TELUS “It’s all how you look at it, we’re either short 5 yards for a 1st down or we only need 5 yards to keep the chains moving”

  • starchoice Steve P (@starchoice) reported from Edmonton, Alberta

    @TELUSsupport Why doesn’t #TELUS provide any support for its e-mail migration? Tech support has provided no follow-up support. Numerous follow-up e-mails to CarlMichaelO.TELUSFIbreSupport just get ignored.

  • rmthespian rmthespian (@rmthespian) reported from St. Albert, Alberta

    @maxfawcett @TD_Canada I felt bad for the Telus rep as I’m sure he and so many others were being overwhelmed. First thing he did was apologize profusely for the wait. I just wish they had the call back system instead of waiting that long.

  • Harpe97 RinkRatt 37-25-9 (@Harpe97) reported from Edmonton, Alberta

    @McOilers @shaw @TSN_Sports Shaw I’m assuming. I have TELUS and no issues

  • JustCallMeEevee Eevee (@JustCallMeEevee) reported from Edmonton, Alberta

    @WhiplashHimself I got Telus at my old place because I got 4 months free and I was just moving on my own for the first time. My boyfriend who I now live with also has Telus and had just renewed his contract in 2019 for 2 years. Now it’s gotten so bad we can’t do basic internet things together.

  • chrisholmes13 Chris Holmes (@chrisholmes13) reported from Edmonton, Alberta

    @TELUSsupport hey Telus! Merry Christmas. Just wondering if I can get a technician out to troubleshoot my network speed. Had 150 upgraded to 1gb plan, but I’ve never had speeds reach 100mbps. Thanks.

  • eenied Erin Danforth (@eenied) reported from Edmonton, Alberta

    @BilskiSuzanne I still have one because every time I try to cancel it Telus lowers my rate and offers me discounts on my cable/internet. Pretty soon they will be paying me to have a landline. (I’m 48)

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Peymiine Peyman (@Peymiine) reported

    @TELUSsupport @Lilipop2023 During the severe conditions and unbelievably interrupted Internet connection, I was hoping Telus will help Iranian people keep connected with their beloved ones by continuing to waive the long-distance charges from Canada to Iran. Please don't let us get disappointed!

  • AdvocatingHere Beautifully Inclusive (@AdvocatingHere) reported

    @AlanBur69819353 @TELUSsupport Bell is the worst. They are GREAT on the business side but TERRIBLE on the personal. When I swapped from business to personal act my bell REP told me to jump ship & he was right. At least the telus reps are nice when you reach them but they spam like crazy.

  • GarryyBrown Gary Brown (@GarryyBrown) reported

    If the god damn blue jays don’t go out and get atleast 2 relievers that throw 100, I think it’ll finally push me over the edge, I think I’ll have to switch to Telus , and I don’t want to #mlb #bluejays #NextLevel

  • Sophiegrace68 Sophie Grace 🚰 (@Sophiegrace68) reported

    @thewirereport @TELUS Lol. That’s all Telus does is impose service charges.

  • 403Longviewgirl Chris N ` (@403Longviewgirl) reported

    @Cl1Richard Nope. No reduction. Just over priced ****** service from Telus.

  • VP_Cletus Cletus (@VP_Cletus) reported

    @TELUSsupport My data is slow but eventually it loads, I can google things. But everytime I tap the Telus website though, never loads. Can load twitter but not your 'status' webpage

  • NakulMe96773257 Nakul Mehta (@NakulMe96773257) reported

    @TELUS fraud happened with me , canceled my existing plan and forcing me to pay $1460 , the tele people do not understand the the language well and now I am Harassed pl help

  • Sharpie780 Sharpie (@Sharpie780) reported

    Glad that after losing my **** on Telus a month ago because of my Wifi (or lack thereof) and finally having it fixed I now have TV boxes not functioning and I’ll have to call and deal with it all again. #OligopolisticBullshit

  • jar_roger Roger Nairn 🎧 (@jar_roger) reported

    @lcfrst2 Have you gotten the one from Rogers yet saying they are sending you $125 for the down network this summer? I got it…it seemed legit…except I’m a Telus customer.

  • mattdagley Matt Dagley (@mattdagley) reported

    Telus removed the data charges. If you were in hurricane Fiona and have additional charges call your service provider.