Telus outages and service status in Edmonton, Alberta
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Edmonton, including 0 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received Jul 28, 11:32 PM EDT.
- Internet (70%)
- Total Blackout (10%)
- Wi-fi (10%)
- Phone (10%)
The latest reports from users having issues in Edmonton come from postal codes T6W , T5H , T5T , T5K , T6L , T6C and T5E .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 31: Problems at Telus
Telus is having issues since 11:00 AM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Edmonton, Alberta
The most recent Telus outage reports came from the following cities: Edmonton.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton
|
Internet | 2 days ago |
|
Edmonton
|
Internet | 4 days ago |
|
Edmonton
|
Total Blackout | 5 days ago |
|
Edmonton
|
Wi-fi | 6 days ago |
|
Edmonton
|
Internet | 8 days ago |
|
Edmonton
|
Internet | 11 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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FlocBoutique YEG (@flocboutique) reported from Edmonton, AlbertaLOL @TELUS internet down on #BoxingDay
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Eevee (@JustCallMeEevee) reported from Edmonton, AlbertaTelus internet has created so many problems with my streaming schedule 😩 if things continue like this over the next month or two we’re going to need to switch ISP’s. With that being said.... anyone know if anyone is hiring? Mama needs a new job ASAP.
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Lincoln Ho | Yegventures | 何令恒 🇻🇦🇨🇦🇭🇰 (@yegventures) reported from Edmonton, Alberta@JayIsPainting @TELUSsupport It's either a "bundle total" as it says (more than one service like phone or tv will give you permanent discounts), or a "monthly total". A rate protection plan (a 2-3 yr term) is always $10 more than a month to month with TELUS.
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Sandra McLaren Boos (@SandraBoos) reported from Edmonton, Alberta@TELUS @TELUSsupport @teluslabtest I just spent 2 hours troubleshooting with a rep in regards to not receiving incoming calls on my cell phone for 2 weeks from Mar 30 to April 10 as per bill. They would NOT help me with compensation after problem fixed and regained service.
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Yvette Gillam (@YvetteGillam) reported from Edmonton, Alberta@jesssicrap @TELUS I'm just happy I'm not at work. Cause we can't call for help when we got no cell, my last STARS activation, booster was down and had to get someone to drive 20 min for service 😳 good times, not.
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Vahid Ayan ❄️🦅 (@VAHIDAYAN) reported from Edmonton, Alberta@TELUS Why our home security (smart cameras) stops recording from time to time? We bought this service 2 months ago and not recording has happened twice. The 2nd one happed last week when we are away? How we should trust this service and tools?
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Ben Morley (@Ben_Morley92) reported from Edmonton, Alberta@momfromearth @davehodge20 @WhitecapsFC You think Telus is any better? They sent my job to India in 2019 and then announced higher stock dividends the next quarter. This problem is systemic.
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RinkRatt 37-25-9 (@Harpe97) reported from Edmonton, Alberta@McOilers @shaw @TSN_Sports Shaw I’m assuming. I have TELUS and no issues
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Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported from Edmonton, Alberta@TELUSsupport I used to work in Assure. I've done everything on the last 24hrs client-side to fix the connection and eliminated all other conflicting devices. This is a TELUS-end issue. At the rate I'm going, my upload may be finished before my workday ends. I'm not risking it again for t/s.
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***** (@WillyGrant) reported from Edmonton, Alberta@Shawhelp I’ve moved over to @TELUS as a result of your supervisor’s misogynistic attitude. I 💯% do not recommend @Shawhelp as a result of this terrible experience.
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Devin Selte (@Devo9911) reported from Fort Saskatchewan, Alberta@TELUS @TELUSsupport Good day, I’m a Telus customer and would like to know if missed calls show up on your call list on your monthly bill. Thanks!
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Roxamos (@RoxamosOfficial) reported from Edmonton, Alberta@TELUS your south Edmonton common store just refused service to my mother-in-law. She has a medical reason to not wear a mask. You are not allowed to ask her her reason under Canadian privacy laws and are not allowed to refuse service under discrimination laws. Fire them all.
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Vivid Print (@vividprint) reported from Edmonton, AlbertaAnd honestly @TELUS why does it take six days to repair internet service? It’s not like we’re in the middle of nowhere. Too beholden to your shareholders to have adequate staffing? Poor outsourcing decisions? What’s up?
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Ross Flats Vintage Apparel (@RossFlats) reported from Edmonton, Alberta@EdmFootballTeam @TELUS “It’s all how you look at it, we’re either short 5 yards for a 1st down or we only need 5 yards to keep the chains moving”
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Bigfella4900 (@bigfella4900) reported from Edmonton, Alberta@AlleyDalley Alley....just switch to TELUS and dont worry about things....I can help you....DM me if you want to switch
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Art New (@ArtieCubed) reported from Edmonton, Alberta@TELUS great customer service, yeah right. Absolutely brutal! Told everything was fine with transferring internet and Optik TV last week. When it wasn’t someone supposed to call on Monday and finish job. Didn’t happen. Called twice and on hold for over an hour. Shaw here I come.
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Syd Perkins (@sydthesquider) reported from Edmonton, AlbertaUnable to log into Telus TV + on my iPad. No problem with other devices. Anyone know why? @TELUSsupport
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ChiefBadger 37-25-9 (@Harpe97) reported from Edmonton, AlbertaIs it just me or does @TELUS have the worst, most time consuming prompts on the phone? Even for something simple that you need a quick answer for clarification on your bill. And the new 4K cable box is brutal service compared to regular cable? Is it the new Samsung tv? 😡
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Chris LaBossiere 🚠 (@ChrisLaBossiere) reported from Edmonton, Alberta@ryzshrn @Shawhelp @TELUS Ug!!! It’s just so maddening. $150 a month for SHITTY tv service.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Alberta (@AlbertaCanada60) reported@TheRiversEdgeAB Telus internet sucks.
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Sam Hauck (@Sam_WineTeacher) reported@TELUSsupport No, thank you. We still have Telus for our phones but finally dumped them after a couple of months of extremely frustrating lack of service and support (HOURS) on the phone trying to rectify several price increases and later, cancelling services yet still being billed!!
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Caper04 (@Caper041) reported@TELUS @TELUSsupport maybe this is a problem??
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ben d (@bend559054) reportedI should have said Telus slashed dividend 55% from $1.67 to .$0.75 , this drove the stock down, but we all knew this was going to happen, but EPS was $0.16 but consensus wanted $0.22, a big drop.
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CEO | Creator Protocol Group & Protocole Créateul (@it_dingdong) reportedIf @TELUS refuses to freeze the metadata, IP logs, and routing architecture for this extortion trunk pending law enforcement disclosure, they aren't just negligent—they are providing material support to a trafficking ring. The Creator Protocol Group is watching. The public ledger is updating. Shut the node down. #endhumantrafficking
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Raven (@Sharisraven) reported@telus you sent a new phone with nothing but debt collectors calling from previous owner. Wtf!
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Rakks (@mikey_rakkar) reported@TELUS must have the WORST customer services rep ever. Holy ****.
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bran (@brndntlrnlsn) reported@telus can you fix the cell phone reception in Windermere, Edmonton PLEASE 🙏
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Chalupa Batman (@demi_taiwo) reportedI cannot stand Telus and their customer service. What a ridiculous company.
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Always Third Place (@Allabyb) reported@DaveG98976797 @DobberHockey @Sportsnet Yeah same. Then every contract you just speak to customer loyalty and get a great deal. I include my Netflix with Telus now too and it breaks down to save me 80$ a month