Telus outages and service status in Edmonton, Alberta

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Edmonton, Alberta

The most recent Telus outage reports came from the following cities: Edmonton, Sherwood Park, Sturgeon, and St. Albert.

City	Problem Type	Report Time
Edmonton	Internet	4 hours ago
Edmonton	Internet	2 days ago
Edmonton	Internet	3 days ago
Edmonton	E-mail	5 days ago
Edmonton	Internet	7 days ago
Edmonton	TV	7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

• 
  Aman Birdi (@amanbirdi) reported 1 minute ago from Fort Saskatchewan, Alberta

  @TELUSsupport hi Telus, got a call from 1888-811-2323 as Telus Customer for Internet Service... in end my Credit Card got fraud Transaction of CAD 850.23... Please look into this Number so that no other be the victim of fraud... thanks...

• 
  💭++ : {𓂀 } Greeπ 𓀆 Ξyz 𓉢 חי (@Robertial) reported 1 minute ago from Edmonton, Alberta

  Tread carefully, @TELUS . You’re entering a Lose-Lose situation. #100DaysOfPython “The best way to treat obstacles is to use them as stepping-stones. Laugh at them, tread on them, and let them lead you to something better.” —Enid Blyton

• 
  East meets West (@KeeperOfSheep) reported 11 minutes ago from Edmonton, Alberta

  @TELUS with @Shawhelp adding #ShawBlueCurve to #Firestick, isn't it time you unblock #PikTV from running on devices that clearly can support the app

• 
  Eileen Hoyland (@Leenerrr) reported 17 minutes ago from Edmonton, Alberta

  Me and the hubby are considering switching to Telus Fibre for our internet. We have no problems with the quality of Shaw, but b/c we’re mobility clients, Telus is offering GB fibre for $75 plus a bill credit. So honest opinions on quality plz! Anyone have Fibre w/Telus? 1/2

• 
  Syd Perkins (@sydthesquider) reported 25 minutes ago from Edmonton, Alberta

  Unable to log into Telus TV + on my iPad. No problem with other devices. Anyone know why? @TELUSsupport

• 
  RealFakeMacT (@RealFakeMacT) reported 27 minutes ago from Edmonton, Alberta

  @koodo It’s not only my phone. All 4 of our phones have terrible reception all over Beaumont and also on our community FB page it appears to be happening with all Koodo, Telus, and Bell customers.

• 
  East meets West (@KeeperOfSheep) reported 28 minutes ago from Edmonton, Alberta

  @TELUS your dealers in SW Edmonton are giving you a bad reputation with repeated attempts to solicit door to door, even after saying no and advising to leave the property. Stop supporting these sales tactics and leave people alone in their homes.

• 
  Devin Selte (@Devo9911) reported 32 minutes ago from Fort Saskatchewan, Alberta

  @TELUS @TELUSsupport Good day, I’m a Telus customer and would like to know if missed calls show up on your call list on your monthly bill. Thanks!

• 
  Joshua Marshall (@JMarshyBosco93) reported 34 minutes ago from Edmonton, Alberta

  @PierreVLeBrun I got Telus cable in Alberta & it’s not on any of the NHL Centre Ice channels. Bad look for the @NHL so far.

• 
  Justin (@justinberubs) reported 35 minutes ago from Edmonton, Alberta

  @elks @TELUS “This team is terrible but at least this box suite is pretty cool”

• 
  Adam kelly (@adamkelly111111) reported 39 minutes ago from Edmonton, Alberta

  Just going to put it out on here if you are a TELUS customer and you are having slow service with them check your network for unauthorized access on ur internet always take time to search your wireless access for any provider just take a second for your security

• 
  ChiefBadger 37-25-9 (@Harpe97) reported 41 minutes ago from Edmonton, Alberta

  Hey #Telus .... thanks for wasting 3 hours of my life today with a no show, an error in the system is why the tech never showed. After an hour wait on the phone. So 4 hours, add in a pissy mood. 😡

• 
  Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 42 minutes ago from Edmonton, Alberta

  @TELUSsupport I used to work in Assure. I've done everything on the last 24hrs client-side to fix the connection and eliminated all other conflicting devices. This is a TELUS-end issue. At the rate I'm going, my upload may be finished before my workday ends. I'm not risking it again for t/s.

• 
  Candace Elliott (@CandaceElliott) reported 43 minutes ago from Edmonton, Alberta

  @TELUSsupport I have a PVR that freezes, I have spotty wifi and Telus is blaming an old cord that we have coming into our house for slow wifi...? Well then help me! It’s Telus Wi-Fi and Telus TV!

• 
  charbroiled gargoyle 🚠 (@newmusicmichael) reported 46 minutes ago from Edmonton, Alberta

  And the only way we can change things is with $$$. I’m slowly working on detangling myself from using any Telus services. I can’t support this company any longer.

• 
  Oiler Guy Steve (@Costello_stats) reported 47 minutes ago from Edmonton, Alberta

  @Robin_Brownlee @AmandaCTV @ctvedmonton The whole city looks like **** honestly. Weeds everywhere, grass uncut, garbage everywhere. It sucks, but you sympathize with the city as they try to juggle it all... your yard should be taken care of by @TELUS ASAP

• 
  Cameron Young (@CameronJY71) reported 48 minutes ago from Edmonton, Alberta

  Tonight I learned that Canada 🇨🇦 has THEE worse cell phone provider companies/plans! This is a issue that NEEDS to be fixed AND talked about more! These companies and plans are PIRACY! Laws HAVE to be made! #Rogers #Telus #Bell

• 
  Ricky Mitchell (@mitchell_ricky) reported 49 minutes ago from Edmonton, Alberta

  @SteveThePylon @SamInYEG It depends! Ive had good experiences with telus. For example i just upgraded my internet from 150mbps to 1gbps and it actually dropped my cable/internet bill by $50 per month. They were doing the internet for $85 and they gave it to me for $65 as a long time customer lol.

• 
  rmthespian (@rmthespian) reported 55 minutes ago from St. Albert, Alberta

  @maxfawcett @TD_Canada I felt bad for the Telus rep as I’m sure he and so many others were being overwhelmed. First thing he did was apologize profusely for the wait. I just wish they had the call back system instead of waiting that long.

• 
  Steve P (@starchoice) reported 59 minutes ago from Edmonton, Alberta

  @TELUSsupport Why doesn’t #TELUS provide any support for its e-mail migration? Tech support has provided no follow-up support. Numerous follow-up e-mails to CarlMichaelO.TELUSFIbreSupport just get ignored.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ray Gaur (@raygaurca) reported 2 minutes ago

  Telus now is my largest holding. It is down 6-7% for me. However, one year of dividend should comfortably make up for the loss. $T $T.TO

• 
  Jan Molina (@janibanani23) reported 8 minutes ago

  @jodyvance @TELUS @TELUSsupport We had the exact same problem. Thought it was us. Maybe not …

• 
  Sandilou2u (@sandilou2u) reported 11 minutes ago

  @jodyvance @TELUS 1-888-811-2323. Telus is awful, but I get best results by calling. And check your bill, too. Because that's often wrong.

• 
  Jeff (@Boomerjeff) reported 11 minutes ago

  @TELUSsupport I have received a dozen emails about my "account." I've never heard of Telus before these emails. I'm unable to communicate with the stupid bot on your website. How do I find out if I have an account or if someone impersonating me opened an account in my name?

• 
  Douche Bag (@DoucheBag168) reported 13 minutes ago

  @raygaurca as much as Id like to believe this... i don't think so. Telus has burned me over and over again the past 5 years... I think Canadian telcos are going down the drain.. its unbelievable how a monopoly can be run so poorly

• 
  Dramatha (@Dramatha) reported 14 minutes ago

  @telus @TELUSsupport what the holy frick is going on with your outages lately? Good Friday thru Easter Monday you were offline more than online and today is back to intermittent outages. Please fix your ****… your service is absolutely atrocious for what you’re charging! #yyc

• 
  Christalball (@Christalball93) reported 16 minutes ago

  Worst marketing too from Telus. The cute little animals are old now. Main marketer for the Whitecaps and really lame promos nothing to interest fans. Everyone knows they have **** service. Phone network doesn't even work in South Surrey

• 
  Ai AM CAVEMAN (@CanadaScamada) reported 22 minutes ago

  Winnipegers have had enough. For years, major telecom providers like Bell MTS and Telus (along with others in the big telecom club) have dominated the market in Manitoba with high prices, unreliable service, frequent outages, and frustrating customer support that often leaves people on hold for hours or bouncing between agents. Customers routinely report surprise bill increases, slow or inconsistent speeds, poor coverage in parts of the city and surrounding areas, and endless hassles when trying to fix simple issues. Many feel taken advantage of—paying premium rates for subpar, sometimes insecure connections that struggle during peak times or bad weather. Complaints have piled up nationally, with the big providers frequently topping lists for billing disputes, contract problems, and overall poor service. It's a classic case of limited competition leading to complacency: pay up or put up with it. But relief is on the horizon. Starlink is stepping in as a game-changing alternative, delivering high-speed satellite internet that works almost anywhere with a clear view of the sky. No more relying on aging cables or spotty towers—users in and around Winnipeg and rural Manitoba are reporting faster, more consistent speeds (often 100+ Mbps down), lower latency for streaming and gaming, and far better reliability than traditional options in areas where wired service has lagged. Setup is straightforward with self-install hardware, there's no long-term contract lock-in for many plans, and it's proving especially valuable for those fed up with the old guard. While pricing isn't the absolute cheapest in dense urban spots with fibre available, it often undercuts or matches what people were paying for inferior service—and the freedom from constant headaches makes it feel like a bargain. The message from frustrated Winnipegers is clear: the days of being held hostage by shoddy, overpriced telecom are numbered. Plastering their names on the local hockey teams heads as a mark of ownership will fool none. Starlink is here to give people real choice and better connectivity. Time to point that dish skyward and leave the old frustrations behind. -Grok & Ai

• 
  Dean Skoreyko (@bcbluecon) reported 26 minutes ago

  My doctors office 'uses' Telus Health yet it doesn't work. Give a few doctors a call in BC and see what a disaster it is.

• 
  Emmanuel Richie (@emmanuel_r90) reported 26 minutes ago

  @Fra_nkXBT Got someone in the US, UK or Canada that could help you apply for remote jobs like Telus or outlier..? Link up and let's make weekly income together