Telus Outage Report in Edmonton, Alberta

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Edmonton, Alberta

The most recent Telus outage reports came from the following cities: Sherwood Park, Edmonton, Sturgeon, and St. Albert.

City	Problem Type	Report Time
Sherwood Park	TV	2 days ago
Edmonton	Internet	6 days ago
Edmonton	E-mail	6 days ago
Edmonton	Internet	6 days ago
Edmonton	Phone	7 days ago
Edmonton	TV	8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

• 
  rmthespian (@rmthespian) reported 7 minutes ago from St. Albert, Alberta

  @maxfawcett @TD_Canada I felt bad for the Telus rep as I’m sure he and so many others were being overwhelmed. First thing he did was apologize profusely for the wait. I just wish they had the call back system instead of waiting that long.

• 
  Chris LaBossiere 🚠 (@ChrisLaBossiere) reported 13 minutes ago from Edmonton, Alberta

  @ryzshrn @Shawhelp @TELUS Ug!!! It’s just so maddening. $150 a month for SHITTY tv service.

• 
  Vivid Print (@vividprint) reported 16 minutes ago from Edmonton, Alberta

  And honestly @TELUS why does it take six days to repair internet service? It’s not like we’re in the middle of nowhere. Too beholden to your shareholders to have adequate staffing? Poor outsourcing decisions? What’s up?

• 
  Chris LaBossiere 🚠 (@ChrisLaBossiere) reported 17 minutes ago from Edmonton, Alberta

  I am going to cancel my @Shawhelp cable service as a Christmas present to myself. 3 months of half of my channels not working, at full price, was being tolerated. Die Hard on Christmas Eve not working, unacceptable. @TELUS you’ll be up.... get ready. 🎄

• 
  Eevee (@JustCallMeEevee) reported 20 minutes ago from Edmonton, Alberta

  @WhiplashHimself I got Telus at my old place because I got 4 months free and I was just moving on my own for the first time. My boyfriend who I now live with also has Telus and had just renewed his contract in 2019 for 2 years. Now it’s gotten so bad we can’t do basic internet things together.

• 
  ChazNYEG (@ChazNyeg) reported 22 minutes ago from Edmonton, Alberta

  @ShawInfo you're the WORST COMPANY EVER! no wonder you trail @TELUS and always will!!! Switching internet services in the morning (not before because guess what?!?, your servers are down).

• 
  Chris Holmes (@chrisholmes13) reported 27 minutes ago from Edmonton, Alberta

  @TELUSsupport hey Telus! Merry Christmas. Just wondering if I can get a technician out to troubleshoot my network speed. Had 150 upgraded to 1gb plan, but I’ve never had speeds reach 100mbps. Thanks.

• 
  RinkRatt 37-25-9 (@Harpe97) reported 29 minutes ago from Edmonton, Alberta

  @SweetGeorgia_77 No issues with my TELUS feed. North central Edmonton

• 
  Steve P (@starchoice) reported 30 minutes ago from Edmonton, Alberta

  @TELUSsupport Customer enters into a 2 year agreement at a set cost, not supposed to increase. @TELUS pulls channel from a subscribed theme pack. #TELUS charges $5 to add the missing channel. TELUS pulls a fast one to extract money from customer. @GameShowNetwork

• 
  Ben Morley (@Ben_Morley92) reported 30 minutes ago from Edmonton, Alberta

  @momfromearth @davehodge20 @WhitecapsFC You think Telus is any better? They sent my job to India in 2019 and then announced higher stock dividends the next quarter. This problem is systemic.

• 
  Monika Social (@MonikaSocialYeg) reported 39 minutes ago from Edmonton, Alberta

  Anyone else having Telus internet issues lately in Windermere?

• 
  RinkRatt 37-25-9 (@Harpe97) reported 42 minutes ago from Edmonton, Alberta

  @McOilers @shaw @TSN_Sports Shaw I’m assuming. I have TELUS and no issues

• 
  Eevee (@JustCallMeEevee) reported 46 minutes ago from Edmonton, Alberta

  Telus internet has created so many problems with my streaming schedule 😩 if things continue like this over the next month or two we’re going to need to switch ISP’s. With that being said.... anyone know if anyone is hiring? Mama needs a new job ASAP.

• 
  Megan cleveland (@megskc_) reported 50 minutes ago from St. Albert, Alberta

  @craigjesske @TELUS @TELUSsupport No service myself as well

• 
  Eevee (@JustCallMeEevee) reported 56 minutes ago from Edmonton, Alberta

  @WhiplashHimself @TELUS @jeffstire5 Being locked in a stupid contract and not being able to afford any of Shaws currently listed internet plans :( if we could afford to switch we would.

• 
  Face Ginch (Jö) (@joeywants) reported 59 minutes ago from Edmonton, Alberta

  @ReWorksYYC @TELUS Yes. I’m having issues suddenly too. I reset my modem and it’s still happening. I’m v frustrated.

• 
  jewelsb (@getbent1976) reported 59 minutes ago from Edmonton, Alberta

  @TELUS I’d love to watch this except I have ghetto pathetic internet service and @TELUS isn’t doing their jobs to upgrade my building.

• 
  Megan cleveland (@megskc_) reported 1 hour ago from St. Albert, Alberta

  Anyone else with Telus have no service right now

• 
  Erin Danforth (@eenied) reported 1 hour ago from Edmonton, Alberta

  @BilskiSuzanne I still have one because every time I try to cancel it Telus lowers my rate and offers me discounts on my cable/internet. Pretty soon they will be paying me to have a landline. (I’m 48)

• 
  Dwayne Nemlander (@biggbusdriver) reported 1 hour ago from Edmonton, Alberta

  @m_belenky @TELUS There’s a outage in western Canada

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  molls (@MollyClapp) reported 3 minutes ago

  @TELUSsupport @TELUS your workers have no showed 6 times to set up our BUISNESS phone. No one is helping. What are you going to do to help?

• 
  Steve🇨🇦 (@icanucklehead) reported 5 minutes ago

  @kellr2010 @Thomas_Howden @CTV Just transferred our 4 cell phones to Telus. **** Bell media.

• 
  yycwanderer (@startupdba) reported 5 minutes ago

  I need internet for my work. Can't even use my telus mobile data to tether to my pc. 4G is very slow.

• 
  Sarah (@_lumosmaxiima) reported 12 minutes ago

  @Crackmacs anyone else having issues with Telus tonight? I have no internet at my apartment in the NE

• 
  . (@CartierAstro) reported 16 minutes ago

  @TELUSsupport Hello, my neighbors moved in and rewired their phone which caused my phone to not work. So I called Telus to fix it but why are you guys charging me? It's not my fault. I should not be charged that 100$. Account number is: 6043197429

• 
  Random Nameless UCP Hater (@RandomNameless1) reported 17 minutes ago

  I am so ******* sick and tired of scam calls! I pay more than enough money to the Canadian Mobile phone mafia for them to do something about this ****! @TELUS @TELUSsupport figure this shut out!

• 
  Ardie01 🤙🏽 (@arndex) reported 18 minutes ago

  @elks @TELUS I have mastered the skill of making my movements so slow that I become invincible. The ref doesn't see me right now .

• 
  dl958 (@dl_958) reported 25 minutes ago

  @saschasegan Any difference between Bell and Telus can be attributed only to network congestion. You might as well list them as one network, because they are. Exactly the same coverage, bands, and speed.

• 
  aparker19 (@parkman1961) reported 25 minutes ago

  @elks @TELUS First down Elks

• 
  bob hughes (@bobhughes19) reported 25 minutes ago

  @elks @TELUS First down elks