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Telus

Telus outages and service status in Edmonton, Alberta

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Full Outage Map
  • Telus generated 0 outage signals in the last 24 hours around Edmonton, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Phone.
  • The most recent signal from this area was received Apr 10, 12:06 PM EDT.
  • 46% Internet (46%)
  • 32% Wi-fi (32%)
  • 11% Phone (11%)
  • 5% E-mail (5%)
  • 5% TV (5%)

The latest reports from users having issues in Edmonton come from postal codes T6W , T5T , T5E , T5Z , T5H , T6X , T5X and T5A .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Edmonton, Alberta

The most recent Telus outage reports came from the following cities: Edmonton, Sherwood Park, Sturgeon, and St. Albert.

CityProblem TypeReport Time
Edmonton Wi-fi 5 days ago
Edmonton Wi-fi 6 days ago
Edmonton Internet 6 days ago
Sherwood Park Internet 7 days ago
Sherwood Park Internet 8 days ago
Sherwood Park TV 10 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

  • big_fan2019
    ๐•“๐•š๐•˜_๐•—๐•’๐•Ÿ๐Ÿš๐Ÿ˜๐Ÿ™๐Ÿก (Non-Parody account) (@big_fan2019) reported from Edmonton, Alberta

    @TELUSsupport trying to rotate a video on the Telus OPTIK app sucks it doesnโ€™t work why

  • Ben_Morley92
    Ben Morley (@Ben_Morley92) reported from Edmonton, Alberta

    @momfromearth @davehodge20 @WhitecapsFC You think Telus is any better? They sent my job to India in 2019 and then announced higher stock dividends the next quarter. This problem is systemic.

  • joeywants
    Face Ginch (Jรถ) (@joeywants) reported from Edmonton, Alberta

    @ReWorksYYC @TELUS Yes. Iโ€™m having issues suddenly too. I reset my modem and itโ€™s still happening. Iโ€™m v frustrated.

  • MehakGill123
    MEHAK GILL (@MehakGill123) reported from Edmonton, Alberta

    @TELUSsupport Please help Me with Account Number 38040078 i have been ripped off by telus.

  • Paigeelisabethx
    โ„™๐•’๐•š๐•˜๐•– ๐”ผ๐•๐•š๐•ค๐•’๐•“๐•–๐•ฅ๐•™ (@Paigeelisabethx) reported from Edmonton, Alberta

    @Paul_Figler Yeah I've been with them for 5 years and have no issues I just see telus have better bundles?

  • yegventures
    Lincoln Ho | Yegventures ๐Ÿ‡ป๐Ÿ‡ฆ๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿ‡ญ๐Ÿ‡ฐ (@yegventures) reported from Edmonton, Alberta

    @etowntechy @dailytechnewssh @TELUSsupport @TELUS @Rogers And I'm an Optik TV customer too! I've even unplugged one STB, and haven't used the other one (PVR STB) in over a week. I pay nearly $200/mo for sub-par service. In Canada, the internet is an essential service. Imagine getting power or natural gas 60% of the time. @CRTCeng @TELUS

  • justinberubs
    Justin (@justinberubs) reported from Edmonton, Alberta

    @elks @TELUS โ€œThis team is terrible but at least this box suite is pretty coolโ€

  • ChadOhman
    Physically Distanced Chad Ohman (@ChadOhman) reported from Edmonton, Alberta

    @telus @TELUSsupport when I say โ€œactivation codeโ€ to your annoying IVR, it should send me to technical support, not billing. 30 mins waiting on hold for nothing. Itโ€™s 2020 and voice recognition is better than that.

  • sheepleslayer69
    Sheepleslayer (@sheepleslayer69) reported from Edmonton, Alberta

    @WesDJones @Mr_Alberta @DrJacobsRad Sure, but the flipside of that is Edtel and AGT were World leaders in technology, their research labs were set up to help with the war effort both were sold on the cheap to Telus in the name of privatization and Albertan's are not better off because of this deal

  • RealFakeMacT
    RealFakeMacT (@RealFakeMacT) reported from Edmonton, Alberta

    @koodo Itโ€™s not only my phone. All 4 of our phones have terrible reception all over Beaumont and also on our community FB page it appears to be happening with all Koodo, Telus, and Bell customers.

  • cdnantman
    Tony Hornung (@cdnantman) reported from Edmonton, Alberta

    $1000 @TELUS bill this month. 5X the previous monthโ€™s bill. All โ€œairtime overageโ€ charges. No warning, no courtesy call. Thanks for the โ€œsupportโ€. Taking suggestions for a new service provider.

  • newmusicmichael
    charbroiled gargoyle ๐Ÿš  (@newmusicmichael) reported from Edmonton, Alberta

    And the only way we can change things is with $$$. Iโ€™m slowly working on detangling myself from using any Telus services. I canโ€™t support this company any longer.

  • CameronJY71
    Cameron Young (@CameronJY71) reported from Edmonton, Alberta

    Tonight I learned that Canada ๐Ÿ‡จ๐Ÿ‡ฆ has THEE worse cell phone provider companies/plans! This is a issue that NEEDS to be fixed AND talked about more! These companies and plans are PIRACY! Laws HAVE to be made! #Rogers #Telus #Bell

  • rmthespian
    rmthespian (@rmthespian) reported from St. Albert, Alberta

    @maxfawcett @TD_Canada I felt bad for the Telus rep as Iโ€™m sure he and so many others were being overwhelmed. First thing he did was apologize profusely for the wait. I just wish they had the call back system instead of waiting that long.

  • DatBawse
    Just Cam. (@DatBawse) reported from Edmonton, Alberta

    Why ******** does my Telus cable/internet bill keep going up, despite me not making any ******* changes to my service. Used to be $189 now it's $210.

  • irobox_Cap
    Can someone help me open this jar? (@irobox_Cap) reported from Edmonton, Alberta

    @TELUS wtf I was supposed to get a TV with my home severices and now I'm not. Come pick up your cable boxes

  • WillyGrant
    ***** (@WillyGrant) reported from Edmonton, Alberta

    Iโ€™m paying for a service from @Shawhelp that Iโ€™m not receiving. I call. You are unable to fix. I ask for a credit for the 36 days of non-service and Iโ€™m offered 14 days. Why would you continue to charge me for a service Iโ€™m not receiving? @TELUS Iโ€™d like to switch.

  • julial04
    Julia (@julial04) reported from Edmonton, Alberta

    I think the people at Rogers knew I was going to use my day off to finally switch my phone provider to Telus, thatโ€™s why itโ€™s down across the country. Sorry everyone ๐Ÿ™ˆ๐Ÿ™ˆ

  • JustCallMeEevee
    Eevee (@JustCallMeEevee) reported from Edmonton, Alberta

    Telus internet has created so many problems with my streaming schedule ๐Ÿ˜ฉ if things continue like this over the next month or two weโ€™re going to need to switch ISPโ€™s. With that being said.... anyone know if anyone is hiring? Mama needs a new job ASAP.

  • RenatoGandia
    Renato Gandia ๐Ÿ‡ต๐Ÿ‡ญ๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿณ๏ธโ€๐ŸŒˆ (@RenatoGandia) reported from Edmonton, Alberta

    Really excited about moving back to Calgary, but @Telus is making it difficult. Why did you cancel our connection appointment tomorrow that we scheduled weeks ago and you donโ€™t give explanation? Or provide acceptable solutions?

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • BigSexy9216
    TheDadalorian (@BigSexy9216) reported

    @DaveEDanna Man! That is crazy! We, on a good day get 35-40 Mbps download, but we are in Canada with Telus, and they are a terrible provider.

  • kFaNsUpAfLy
    don't chew with your mouth open (@kFaNsUpAfLy) reported

    @TELUSsupport When I try it tells me to add directly from the channel. Its ok tho. I've has such issues with telus this past week so im going to look for another provider thank you

  • FryBreadFreak
    Palestine Will Thrive ๐Ÿชถ (@FryBreadFreak) reported

    sometimes im scared that telus will nuke my house if i try to arg without my vpn on the chance is never zero

  • minddriftdaily
    MindDrift Daily (@minddriftdaily) reported

    15/ So where do we land? I actually agree more than we disagree. The GOOD: โœ… 5G infrastructure is world-class and genuinely transforming industry โœ… Prices have dropped significantly since 2020 โœ… Tech pivots (Bell's Ateko, TELUS Health) show real innovation intent The BAD: โŒ Still an oligopoly with too much pricing power โŒ Debt-laden companies cutting jobs, not creating them โŒ Rural and Indigenous connectivity gap is a national shame โŒ CRTC regulation is too slow and too cautious #CanadaTelecom #Tech #Economy

  • winstarvander
    Chris Vander Doelen (@winstarvander) reported

    I've tried all the carriers and this one is the best deal. It's the lowest-tier of the Telus system; I've been on it for five years with no issues whatsoever.

  • sandilou2u
    Sandilou2u (@sandilou2u) reported

    @jodyvance @TELUS 1-888-811-2323. Telus is awful, but I get best results by calling. And check your bill, too. Because that's often wrong.

  • TELUSsupport
    TELUS Support (@TELUSsupport) reported

    @VincentDynamo You can utilize the online team member chat service via your parents TELUS app. If the agent is not able to perform the transfer from post paid to pre paid via the online chat they will arrange for a team member to call you directly.

  • MissTrulie
    Frenzi ๐ŸŒบ๐Ÿ‡จ๐Ÿ‡ฆ๐ŸŒบ (@MissTrulie) reported

    @OscarGrouchAjax @TELUSsupport I am having this exact same issue and I am in Toronto. Time zone is showing Halifax as well. So this Telus issue that needs to be looked at. If I put auto time zone on it reverts back to Halifax. This started today. Please have someone check into this.

  • emmanuel_r90
    Emmanuel Richie (@emmanuel_r90) reported

    @Fra_nkXBT Got someone in the US, UK or Canada that could help you apply for remote jobs like Telus or outlier..? Link up and let's make weekly income together

  • AlanErrington
    Alan Errington (@AlanErrington) reported

    @arnesalvesen Yes, optic on telus. Itโ€™s been happening for a while, same channel, same time. Surely they must be aware of it & try to fix it? Seems really amateur?