Telus Outage Report in Edmonton, Alberta
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The latest reports from users having issues in Edmonton come from postal codes T6W, T5H, T5T, T5Z, T6R, T5Y, T5K and T6L.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map Near Edmonton, Alberta
The most recent Telus outage reports came from the following cities: St. Albert and Edmonton.
| City | Problem Type | Report Time |
|---|---|---|
 St. Albert |
TV | |
| Edmonton |
Internet | |
| Edmonton |
Wi-fi | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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ChiefBadger 37-25-9
(@Harpe97) reported
from
Edmonton, Alberta
Hey #Telus .... thanks for wasting 3 hours of my life today with a no show, an error in the system is why the tech never showed. After an hour wait on the phone. So 4 hours, add in a pissy mood. 😡
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socially_awkward
(@David_Yeh) reported
from
Edmonton, Alberta
Telus fixed our PVR not recording issue by replacing our digital box, but now our box randomly freezes and reboots and it super hot to the touch 😡🤬😩🧐
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Mary-Helen Clark
(@MHClark2617) reported
from
Edmonton, Alberta
Can any #yeg peeps tell me their thoughts on @ShawInfo? My @TELUS internet has been out for 7 hours after I was told the issue was resolved and I need a new provider.
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Madison Moroz: PLAYOFF BOUND!!!
(@Madi39) reported
from
Edmonton, Alberta
Ummmm my tv signal is now lost?!! Wtf Telus
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Vahid Ayan ❄️🦅
(@VAHIDAYAN) reported
from
Edmonton, Alberta
@TELUS Why our home security (smart cameras) stops recording from time to time? We bought this service 2 months ago and not recording has happened twice. The 2nd one happed last week when we are away? How we should trust this service and tools?
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Oiler Guy Steve
(@Costello_stats) reported
from
Edmonton, Alberta
@Robin_Brownlee @AmandaCTV @ctvedmonton The whole city looks like **** honestly. Weeds everywhere, grass uncut, garbage everywhere. It sucks, but you sympathize with the city as they try to juggle it all... your yard should be taken care of by @TELUS ASAP
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Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰
(@yegventures) reported
from
Edmonton, Alberta
@etowntechy @dailytechnewssh @TELUSsupport @TELUS @Rogers And I'm an Optik TV customer too! I've even unplugged one STB, and haven't used the other one (PVR STB) in over a week. I pay nearly $200/mo for sub-par service. In Canada, the internet is an essential service. Imagine getting power or natural gas 60% of the time. @CRTCeng @TELUS
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ChiefBadger 37-25-9
(@Harpe97) reported
from
Edmonton, Alberta
Is it just me or does @TELUS have the worst, most time consuming prompts on the phone? Even for something simple that you need a quick answer for clarification on your bill. And the new 4K cable box is brutal service compared to regular cable? Is it the new Samsung tv? 😡
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Joshua Marshall
(@JMarshyBosco93) reported
from
Edmonton, Alberta
@PierreVLeBrun I got Telus cable in Alberta & it’s not on any of the NHL Centre Ice channels. Bad look for the @NHL so far.
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Mary-Helen Clark
(@MHClark2617) reported
from
Edmonton, Alberta
Really disappointed in @TELUS, who suspended my service with zero warning, leaving my entire home without internet. This is the second time it’s happened in a year. Maybe it’s time to make the switch to @shaw.
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Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰
(@yegventures) reported
from
Edmonton, Alberta
@SteveThePylon @dailytechnewssh @TELUSsupport @TELUS @Rogers I also used to use Shaw. Had to reboot my modem if I needed to work for an hour without lag. When I called to cancel, they tried to sell me some sort of speed boost service. Nope. They should've just never slowed it down.
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Tony Hornung
(@cdnantman) reported
from
Edmonton, Alberta
$1000 @TELUS bill this month. 5X the previous month’s bill. All “airtime overage” charges. No warning, no courtesy call. Thanks for the “support”. Taking suggestions for a new service provider.
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Lawnmower Hospital
(@lawnmowerhosp) reported
from
Edmonton, Alberta
Don't know what going on today. Having major @TELUS issues with our phone. Extremely sorry. #Droppingcalls
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Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰
(@yegventures) reported
from
Edmonton, Alberta
@TELUSsupport I used to work in Assure. I've done everything on the last 24hrs client-side to fix the connection and eliminated all other conflicting devices. This is a TELUS-end issue. At the rate I'm going, my upload may be finished before my workday ends. I'm not risking it again for t/s.
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Deborah Mullan
(@deborahmullan) reported
from
Edmonton, Alberta
@DanDuckering @TELUS Well, we know that increasing the market share is more important that worrying about customer retention, since most won't bother leaving anyway. I hate Telus.
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KeeperOfSheep
(@KeeperOfSheep) reported
from
Edmonton, Alberta
@YouTubeTV it's time to step up and #savecanada. @Bell @TELUS @RiverTVNow are not providing a viable service to Canadians
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Chris Dingman
(@dingdish) reported
from
Edmonton, Alberta
@TELUS your cable and wifi sucks!! And yes I’ve tried unplugging the modem and cable box 🙄🙄🙄🙄🤬🤬
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Stuart Kehrig
(@stukehrig) reported
from
Edmonton, Alberta
****, ****, **** **** @TELUS Your website sucks, it times out my changing cable package and wants to sell me a wifi booster starter pack when I have one and all I want is an expansion pack.
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Taylor Burns
(@tburns34) reported
from
St. Albert, Alberta
Hey @TELUSBusiness you’re customer service is horrifying. Made the switch to Shaw and will be switching my home internet and personal cell phone as well. You’re a joke @TELUS
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Physically Distanced Chad Ohman
(@ChadOhman) reported
from
Edmonton, Alberta
@telus @TELUSsupport when I say “activation code” to your annoying IVR, it should send me to technical support, not billing. 30 mins waiting on hold for nothing. It’s 2020 and voice recognition is better than that.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Shara
(@sharabier) reported
I bought Syd an Apple Watch from @TELUS in October. It’s been a dumpster-fire of issues and I am STILL paying both with time and $$. Spent pretty near 15 hours on the phone with @TELUSsupport and still not resolved. Have been with @telus for nearly 22 years. What do I even do?
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Jamie Melissa Renwick (Author) 🌐
(@Jamiegrl) reported
Shaw (@Shawhelp) stinks. Canceled my TV services two weeks ago, yet was charged for the full month. Customer service was terrible about returning their old HD boxes. My building is too old for Telus high speed but as soon as we move, I'm dumping shaw internet and good riddance.
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alex hamilton
(@SKRollins) reported
So on paper even though you have to pay more money down for the phone, I can save like $1000 or more long term with Koodo over Telus and still don’t have to sign a contract. The only downside is you don’t get 5G, only 4G. Does that really matter if you barely call or text anyway
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Bubbly
(@itsBubblyxd) reported
@Shawhelp yea its literally just shaw connection with the servers, I live on the west coast but my ping for east coast servers is better. friends using Telus don't have this problem and it's only a problem with my other shaw friends
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Trevor Pott(◢◤);
(@cakeis_not_alie) reported
Just got cold called by @TELUS asking me if I wanted to sign up for Fibre internet. I responded with enthusiasm after which the agent checked the address and then said "oh, it's not available there". I just...gods damn it, Telus. **** you. Don't get my hopes up like that. Damn.
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Trevor Pott(◢◤);
(@cakeis_not_alie) reported
Poor sales dude on the line: I'll uh...get back to you in a couple of weeks when it is available. Me: You do that, bro. But I can 100% guarantee you that there is no universe in which @TELUS is going to even be taking orders for fibre in the next two YEARS out here.
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Karen Muir
(@karenlmuir) reported
@Darrin_Rigo I believe you can sign up online for a service - at least telus has it - where to get through to you the person has to press 1. Robos can’t do that. Clients can! Worth looking into? I can manage mine on my online account
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Shanne Marie
(@shannemarie) reported
@WhiteLightKing @TELUS I use @TELUS Call Control. Haven't had a robo call since adding it ($0). My tip is that if you call a business and request the call back service (eg. Air Canada), you need to turn it off (*99) b/c the callback initially is a robo call which can't respond to the blocking prompt.
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Annette
(@whynotannie) reported
OK -let's see if you actually follow up on your commitment to me. I will keep everyone posted. So word is by Dec 7 there should no longer be issues. I can't believe I even have to wait that long. @TELUSsupport @TELUS
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Jean-François Mezei
(@jfmezei) reported
@MobileSyrup How could a fibre problem affect only Koodo and not Telus ?