Telus Outage Report in Edmonton, Alberta
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Edmonton come from postal codes T5T, T6W, T5H, T5Z, T5Y, T5E, T6L and T5G.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 12: Problems at Telus
Telus is having issues since 09:40 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (52%)
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Phone (23%)
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Wi-fi (12%)
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TV (6%)
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E-mail (4%)
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Total Blackout (4%)
Live Outage Map Near Edmonton, Alberta
The most recent Telus outage reports came from the following cities: Edmonton, Fort Saskatchewan, Sherwood Park and St. Albert.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Fort Saskatchewan |
Wi-fi | |
| Edmonton |
Internet | |
| Edmonton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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Unacceptable Chinese Gordon 👨🏻🧏🏻♂️👂🏻🦻🏻
(@CggGordon) reported
from
Edmonton, Alberta
Ridiculous. Set up prepaid services with @TELUS because I owe $2200 to pay the contract off for my #iPhone13ProMax & #AppleWatchSeries7. Was supposed to receive an additional 500 mb for having auto top on and never received it. Store employees could not set up eSim so gave me a…
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*****
(@WillyGrant) reported
from
Edmonton, Alberta
I’m paying for a service from @Shawhelp that I’m not receiving. I call. You are unable to fix. I ask for a credit for the 36 days of non-service and I’m offered 14 days. Why would you continue to charge me for a service I’m not receiving? @TELUS I’d like to switch.
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RDCloutier_Oilers
(@Cloutier_Oilers) reported
from
Edmonton, Alberta
Telus fix your ****!
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Aman Birdi
(@amanbirdi) reported
from
Fort Saskatchewan, Alberta
@TELUSsupport hi Telus, got a call from 1888-811-2323 as Telus Customer for Internet Service... in end my Credit Card got fraud Transaction of CAD 850.23... Please look into this Number so that no other be the victim of fraud... thanks...
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Mñso
(@mnsomusic) reported
from
Edmonton, Alberta
Telus is Garbage, still not as bad as Rogers tho. They’ve been on the curb.
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Ricky Mitchell 🇨🇦
(@mitchell_ricky) reported
from
Edmonton, Alberta
Anyone elses @TELUS internet down in West Edmonton?
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Loreen Wilson
(@gidsmomp) reported
from
Edmonton, Alberta
What is going on with this stupid new @telus+ upgrade? It won't recognize my booster network on the app. Wants payment update for @Apple box. Won't take my card info. COLOSSAL WASTE OF TIME & MONEY!
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flyhighmiledude
(@flymilehighdude) reported
from
Edmonton, Alberta
@TELUSsupport @TELUS Seriously, if all the gouging is not enough, now it's Credit card fees. If you are going to behave like #nofrills, then your price needs to come down. You can't be both!
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East meets West
(@KeeperOfSheep) reported
from
Edmonton, Alberta
@TELUS are you actively calling customers attempting to upgrade to iPhone 14? call from 18665582273, when I said no thank you, I'm not looking to upgrade right now, I got an immediate hang up, no "thank you", no "have a good evening" ? your outsourcing hurts your reputation.
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RealFakeMacT
(@RealFakeMacT) reported
from
Edmonton, Alberta
@koodo It’s not only my phone. All 4 of our phones have terrible reception all over Beaumont and also on our community FB page it appears to be happening with all Koodo, Telus, and Bell customers.
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Candace Elliott
(@CandaceElliott) reported
from
Edmonton, Alberta
So many dropped cell calls and no service sometimes in the city from @telus…? Does 5G suck right now? #yeg #cellservice #telus
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Bigfella4900
(@bigfella4900) reported
from
Edmonton, Alberta
@AlleyDalley Alley....just switch to TELUS and dont worry about things....I can help you....DM me if you want to switch
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Jigga
(@yegnav) reported
from
Edmonton, Alberta
@TELUSsupport Telus charging me $1,900 for a phone bill. Been trying to get a resolution for months but instead I get warnings to pay. Will anyone correct my bill or do I need to cancel my companies services?
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Lincoln Ho | Yegventures | 何令恒 🇻🇦🇨🇦🇭🇰
(@yegventures) reported
from
Edmonton, Alberta
@JayIsPainting @TELUSsupport It's either a "bundle total" as it says (more than one service like phone or tv will give you permanent discounts), or a "monthly total". A rate protection plan (a 2-3 yr term) is always $10 more than a month to month with TELUS.
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Чад (Chad) 🇺🇦
(@ChadOhman) reported
from
Edmonton, Alberta
@TELUSsupport I’m getting north of 750mbps to a Telus server in #yeg. The problem is not inside my house. Fix your peering.
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*****
(@WillyGrant) reported
from
Edmonton, Alberta
@Shawhelp I’ve moved over to @TELUS as a result of your supervisor’s misogynistic attitude. I 💯% do not recommend @Shawhelp as a result of this terrible experience.
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𝕓𝕚𝕘_𝕗𝕒𝕟𝟚𝟘𝟙𝟡 (Non-Parody account)
(@big_fan2019) reported
from
Edmonton, Alberta
@TELUSsupport trying to rotate a video on the Telus OPTIK app sucks it doesn’t work why
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𝕓𝕚𝕘_𝕗𝕒𝕟𝟚𝟘𝟙𝟡 (Non-Parody account)
(@big_fan2019) reported
from
Edmonton, Alberta
@TELUSsupport trying to rotate and video on the Telus OPTIK app sucks it doesn’t work why
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Levi Flaman
(@LeviFlaman) reported
from
Edmonton, Alberta
@reubhoney @andrew_leach There was one in the Telus Building that was refilled recently for the first time in weeks. Before the layoffs of cleaning staff and the outsourcing to BeeClean, this was never a problem that I recall encountering.
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Windshield Edmonton (Phil)
(@YEGwindshield) reported
from
Edmonton, Alberta
@magzvee9 @TELUS @TELUSsupport SIM card issue Can you get dialtine? Try restarting...
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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breanna singh
(@breanna73072651) reported
@TELUS kindly fix my bill. I signed up for unlimited internet
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Anita Wiebe
(@pahnita) reported
@march1studios I think it’s the latter. My guess is someone messed up when they were trying to fix the fire damage in the building. (Not near me) Management hasn’t done anything. I had to contact Telus directly. But the IT person was so helpful and is making sure I get comped on my bill.
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Jerry Lo
(@jprime_RS) reported
If I’ve learned anything from talking to TELUS support - Is that Bouchard needs a reset to get him back up and running properly.
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TELUS Spark Science Centre
(@TELUS_Spark) reported
💙 💛 TELUS Spark will be lit blue and yellow this evening in support of the people of #Ukraine 💙 💛 #StandWithUkraine 🇺🇦
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Mario
(@PrairieGuy35) reported
@bucksno79785963 @TELUS Ditto Bell seems to be the only one to have stepped up so far. My decision to cancel will be made on Tuesday the 1st of March.
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MontrealGirl🇨🇦🐱🐶🐾💕🌺🌸🌻🌼🌷
(@Cheryl2c96) reported
@TELUS .I switched to another company in Sept 2021 and was told at the time I would receive a final bill. Never got a final bill. Only received notices of payment amount. Called Telus and was told I could get a copy of my bill at the store … no you can’t. Now Telus has sent my
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Michael
(@MikeyB0101) reported
Third time this month I've experienced an internet outage with Telus in SE #yeg
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Dave, always Dave...
(@Sticknpuck1) reported
@Sportsnet @TELUSsupport So I lent my TV to a friend thinking I could watch Sportsnet on their SNNOW app, the only reason I have cable. The app is useless on every device which means I'm going to have to cancel cable with Telus. Are you guys at @Sportsnet going to fix this thing?
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.•°Dusk°•.•°driving kinda sucks°•.
(@EntyAtDusk) reported
my stupid ideal cute date has always been going to the telus world of science and just goofin around and buying shitting gift shop items and maybe seeing an imax movie or joining on of their adult nights ugh PLEASE this is all i wANT
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Marcel Fortin
(@madmaxedm) reported
@TELUSsupport @MikeyB0101 We have internet connectivity now. Thanks, please review trend data this week from southeast edmonton call ins to see if it warrants a service call for our neighborhood / local telus hub for issues. thanks