Telus Outage Report in Edmonton, Alberta
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Edmonton come from postal codes T6W, T6X, T5T, T5E, T5A, T5Y, T5H and T5L.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 28: Problems at Telus
Telus is having issues since 09:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (24%)
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Wi-fi (11%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Edmonton, Alberta
The most recent Telus outage reports came from the following cities: Edmonton, Sherwood Park and St. Albert.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Edmonton |
Phone | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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I_am_no_one
(@Deaner_232) reported
from
Edmonton, Alberta
@nothatsyou Damn, I was hoping for much higher speeds this week. I guess I'll put up with my normal Telus 5g signal til then!
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Yvette Gillam
(@YvetteGillam) reported
from
Edmonton, Alberta
@I_Am_The_Storm_ @TELUS Ever time @TELUS goes down at work, I poop a little and pray no one does anything dumb.
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Evie
(@EvieNightstar) reported
from
Edmonton, Alberta
@TinDizzy Telus just isn’t good in really old buildings. We switched to Shaw and have zero issues now.
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NadineBaileyUnifor
(@NadineYeg) reported
from
Edmonton, Alberta
@TELUS @TELUSsupport you changed emails and I STILL CANT ACCESS. 4 hrs yesterday and no help and so far 1 he today and I have been transferred to 3 did department. #horribleservice
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Can someone help me open this jar?
(@irobox_Cap) reported
from
Edmonton, Alberta
@TELUS wtf I was supposed to get a TV with my home severices and now I'm not. Come pick up your cable boxes
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Cory
(@CoryCVC) reported
from
Edmonton, Alberta
Hey @TELUS @TELUSsupport are we having issues with text messages in Edm area? I can receive but cannot reply..help
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Just Cam.
(@DatBawse) reported
from
Edmonton, Alberta
Why ******** does my Telus cable/internet bill keep going up, despite me not making any ******* changes to my service. Used to be $189 now it's $210.
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Renato Gandia 🇵🇭🇨🇦🏳️🌈
(@RenatoGandia) reported
from
Edmonton, Alberta
Really excited about moving back to Calgary, but @Telus is making it difficult. Why did you cancel our connection appointment tomorrow that we scheduled weeks ago and you don’t give explanation? Or provide acceptable solutions?
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Chris
(@patsnation0917) reported
from
Edmonton, Alberta
Has anyone elses @TELUS service been ****** lately? Mine's been glitchy and lags everytime I use the guide. I've reset everything by unplugging and plugging in again. Had service guys out here 3 times in the last 4 months. Is @shaw any better?
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Lolo Avalon
(@lolo_avalon) reported
from
Edmonton, Alberta
@hayu yet AGAIN, the Hayu iPhone app, the Apple TV app, Telus app & the streaming method - NOTHING WORKS. I spend more time fighting with your system than I do watching shows. I'm not paying for this anymore!!!! Worst quality of any streaming service period.
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Debbie W
(@debs_wolf) reported
from
Edmonton, Alberta
@shmitzysays I did with Telus but a restart of my phone seemed to have solved the issue
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Chris
(@patsnation0917) reported
from
Edmonton, Alberta
Hey @TELUS your services are ****. Why the hell am I paying for a glitching and freezing tv service. It 2021. Get your **** together.
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Katy Mackay
(@KatyMackay) reported
from
Edmonton, Alberta
hey @TELUSsupport, I’ve talked to two Telus tech support people already today. No access to Twitter, app or browser, while on wifi. Fine on data. The tech guys reset it and I get access for a minute, and then it goes out again. I see BC also had this issue.
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East meets West
(@KeeperOfSheep) reported
from
Edmonton, Alberta
@TELUS your dealers in SW Edmonton are giving you a bad reputation with repeated attempts to solicit door to door, even after saying no and advising to leave the property. Stop supporting these sales tactics and leave people alone in their homes.
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Yvette Gillam
(@YvetteGillam) reported
from
Edmonton, Alberta
@jesssicrap @TELUS I'm just happy I'm not at work. Cause we can't call for help when we got no cell, my last STARS activation, booster was down and had to get someone to drive 20 min for service 😳 good times, not.
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mariam
(@mariamdena) reported
from
Edmonton, Alberta
anyone else’s telus phone and Internet not working?
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Julia
(@julial04) reported
from
Edmonton, Alberta
I think the people at Rogers knew I was going to use my day off to finally switch my phone provider to Telus, that’s why it’s down across the country. Sorry everyone 🙈🙈
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NadineBaileyUnifor
(@NadineYeg) reported
from
Edmonton, Alberta
@TELUS @TELUSsupport you changed emails and I still can’t access. 2 days on the phone and still not help. #horrible #worstserviceever
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Art New
(@ArtieCubed) reported
from
Edmonton, Alberta
@TELUS great customer service, yeah right. Absolutely brutal! Told everything was fine with transferring internet and Optik TV last week. When it wasn’t someone supposed to call on Monday and finish job. Didn’t happen. Called twice and on hold for over an hour. Shaw here I come.
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Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰
(@yegventures) reported
from
Edmonton, Alberta
@trinighyul @TELUSsupport @TELUS Oh that's horrible. A couple years ago I was part of the 1% of users who had no email service for weeks.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Ralph
(@rmmtenterprises) reported
@TELUSsupport whom do we talk to in regards to TELUS hosting a Stroke Support Day , for our Stroke Recovery Assoc of Calgary. I am a director of.
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Respectu_Omnis
(@Respectu_omnis) reported
@TLemks To install your telus crap, lol
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Matt
(@Pizza711) reported
@RogersHelps hi! I am currently a Telus customer and am shopping around. Looking to possibly change providers. Waiting for some good promotions but wondering if you guys happen to do contract buyouts?
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Robert
(@Robert45637557) reported
@Sharon75571311 Roger's might have issues, telus is fine, not sure about bell
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🌴Coconut Fringe Kevy🌾
(@CoconutKevy) reported
@MotorGirl1969 I hear and agree w/ ya. I used to live in D/T Calgary (for 20+ yrs). Out here my cell signal sucks. Telus needs to increase capacity and wont for sometime. Their solution was I spend ~$800 on a cell booster that I would need to put on a tower ($800-1,000) @ my cost.
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Canadabee 🇨🇦🐝 Honk Honk
(@Fleury5440) reported
3rd time trying to post this: I've seen some comments that Telus, Bell, and Rogers cell services are all experiencing "network issues" in the Ottawa area today. Their websites seem to confirm "network issues" but can anyone in the area kindly confirm?
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🌴Coconut Fringe Kevy🌾
(@CoconutKevy) reported
@MotorGirl1969 It does take awhile to get the kit. I signed up last March. Not cheap $800. But the mnthly cost is about the same as my Telus Smarthub (cellular internet) and right now the service is in 'beta' aka testing mode so there are no limits. Delay in getting the kit is chip shortages &
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Canadabee 🇨🇦🐝 Honk Honk
(@Fleury5440) reported
've seen some comments that Telus, Bell, and Rogers cell services are all experiencing "network issues" in the Ottawa area today. Their websites seem to confirm "network issues" but can anyone kindly confirm?
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Susan Skinner
(@SusanSkinnerNV) reported
@Polarbear165 Have you checked in on spaces? I have seen screenshots posted of service interruption notifications from Bell, Rogers and Telus for the Ottawa area.
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B Rad
(@bradwillb) reported
@CTVVancouver I was DT at the Telus Garden building for a meeting (first time in 2 years!) and I was shocked at the GARBAGE. No trash cans, the streets are full of potholes, the sidewalks are trashed and need fixing. Stores bordered up, FOR LEASE signs everywhere, crappy graffiti everywhere🙁