Telus Outage Report in Edmonton, Alberta
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Edmonton come from postal codes T6W , T5T , T5H , T5E , T6X , T5Z , T5X and T5A .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
Problems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (48%)
- Phone (23%)
- Wi-fi (12%)
- TV (7%)
- E-mail (5%)
- Total Blackout (4%)
Live Outage Map Near Edmonton, Alberta
The most recent Telus outage reports came from the following cities: Edmonton, Sturgeon, Sherwood Park, and St. Albert.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton
|
Internet | 3 days ago |
|
Edmonton
|
3 days ago | |
|
Edmonton
|
Internet | 3 days ago |
|
Edmonton
|
Phone | 4 days ago |
|
Edmonton
|
TV | 4 days ago |
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Edmonton
|
Phone | 4 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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Joanne Norum (@jnorum) reported from Edmonton, Alberta@TELUS I’ve had the worst customer service from your company in the last 8 weeks trying to set up my home internet and I’m not alone. 6 failed installation appointments and 4 hours on the phone, mostly on hold. I’m now sticking with @ShawInfo
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Steve C (@Oxcanhosting) reported from Edmonton, AlbertaNo internet or TV and called #telus over an hour wait to talk to someone how poor
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Lincoln Ho | Yegventures 🇨🇦🇭🇰🇻🇦 (@yegventures) reported from Edmonton, Alberta@Mandoline79 @TELUS When I worked there, I started out as an Assure agent (tech support). The kind half hour wait I had today was unacceptable, let alone having to spent 2 hours on the phone. They kept contracting jobs overseas as well.
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🦁🇨🇦 Bollywood Roop 🇨🇦 🦁 (@Roopanova) reported from Edmonton, AlbertaUpdate on my experience with @Bell @Rogers @TELUS Bell - Continue to walk around there nonsense. Terrible service. Telus - Options and we can work together. Rogers - Let's set up a call and see if we can work together. Probably the most proactive out of three.
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Jason Wiwad (@JasonWiwadBP) reported from Edmonton, Alberta@ShawInfo might be the worst run company from top to bottom. Online, Retail stores to Support. Who actually uses this company cut my service off before I ever had any went to @TELUS and Blamo wow finally some culture in a business experience
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LA (@Skylaa66) reported from Edmonton, Alberta[WRITE YOUR MESSAGE OF SUPPORT] #TELUS #WorldJuniors #EndBullying
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Chris LaBossiere (@ChrisLaBossiere) reported from Edmonton, AlbertaAfter waiting over an hour for @Shawhelp to call me back (they quoted 35 minutes - as 225th in the queue), I am going to bed and will turn off the ringer. I have ducks to kill on the am and can order my new @TELUS service tomorrow. Shaw TV can’t solve the buffering.
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Cool Guy (@CoolGuy54682288) reported from Edmonton, Alberta@TELUS The most advanced phone on the most out-of-date company. No esim support!
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🦁🇨🇦 Bollywood Roop 🇨🇦 🦁 (@Roopanova) reported from Edmonton, AlbertaI've been dealing with @Bell for 19 years. I continue to wonder why I deal with you guys. Continue to have the worst customer experience. Hey @TELUS @Rogers what are willing to do for me with regards to these cell phone plans.
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Yamamoto97 (@Stephane774) reported from Edmonton, Alberta@McFeenixx It’s 200 bucks but Telus lets you pay for it in 4 separate instalments of 50 bucks. Well worth the money , you literally get every game and I’ve never had any issues with the connection or lagging.
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allantaylor (@allantaylor) reported from Edmonton, Alberta@Mandoline79 @TELUS I’ve had some staggeringly confusing troubleshooting issues with them. It’s like they know they’re the only game in town for some services and they don’t even try to keep you happy.
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Andrew Martin (@Nitramwerdna) reported from Edmonton, AlbertaThank you @Telus for screwing up the listings on tv and making me miss the @FCBayern game. Never had this problem with Shaw.
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pat sasseville (@sass3450) reported from Edmonton, Alberta@Mandoline79 @TELUS They've been worst customer service in Canada for yrs. Just brutal!
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Arik Krause (@KrauseArik) reported from Edmonton, Albertaof hand, the money he gave me for his line, isn't coming in anymore, therefore it's all on me. I'm not even a @TELUS mobility customer, but their loyalty department has called me three times this week. Attempting to get me as a customer with amazing deals.
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artman101 (@Artman101a) reported from Edmonton, Alberta@NicelyNabil The one time my Telus works !!! yaaaaaaaaa lol I feel for you tho sucks when it messes up on a hockey game
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Tyler Majeau 🏳️🌈 (@MajeauTyler) reported from Edmonton, AlbertaIf healthcare by TELUS is anything like their customer service for phones it’s gonna be a hard pass for me 😂 #ableg #abpoli
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Liam Leroux (@LiamLeroux42) reported from Edmonton, AlbertaThis is true, I don't love my landlord or Telus but they get all my support every month. All the artists get from me is a raspberry & a middle finger. 🙃
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Cool Guy (@CoolGuy54682288) reported from Edmonton, Alberta@TELUS @br_webb Bell, Rogers and Freedom: LOL Telus has no esim support!
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Mike Malowany (@miketheref) reported from Edmonton, Alberta@IMPACTWRESTLING Is it up. Ordered it through my TV provider and have a blank screen. Having issues @TELUSsupport @TELUS
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Cool Guy (@CoolGuy54682288) reported from Edmonton, Alberta@TELUS @Apple None of the customers is 100% happy because you do not support esim!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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jessalott (@Lott828) reported@virginmobilecan charging an extra $20 on my bill for going over my data by .14.........can’t wait to cancel and go to Telus where they don’t over charge you....
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MyOnlyAttempt (@myonlyattempt) reported@TELUS If I want to buy junk that will last 1 yr buy #Samsung. If i want something to last 5yrs buy #apple. Same goes for support. Samsung = sadSong.
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mediar (@mediarz) reportedGetting towards the end of my data limit on my cell phone. Still no home internet, @TELUS sucks, good night!
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Diamond Dog 'Midnight Velocity' Organa (@afterexposure) reported@MattGrierMusic @jkenney And TELUS got to charge subscribers for the sports package, right? That's how gov'ts help corp donors take money from us.
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coyote thugly (@CoyoteThugly) reportedMan my @TELUS smart hub is so slow and patchy.. anyone have a Bell one?? Already switched my phone over to Bell after 15 years with Telus. Smart Hubs next 🙄😑
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Matthew (@Recurse_) reported@TELUS @TELUSsupport Oh look, a scheduled call back from Telus which goes to.... a ringing line that never gets answered. It disconnected after 40ish rings. I pay money for this?
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K (@Theoneme97) reportedYo @Telus you down to send a couple bucks back? I don't wanna support Jake Paul I just wanted to see Tyson and Roy Jones throw some punches
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Stephen Gilbert (@SteveDishMonkey) reported@LazzeeGaming @TELUS Hopefully @SpaceXStarlink will fix this soon. Sign up at their website for updates and to possibly be a beta tester
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Oilers Nerd Alert (@OilersNerdAlert) reported@CJW_101 @GlenMah @Jer_Bear28 When I had the Telus repeater system, I didn’t put it where there was coax so I ended up using a powerline network. Even with that, mesh works a lot better
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Revelstoke Jim's Canadian Content (@RevJimCanCon) reportedSo what’s the deal @TELUS? I need to return my #bringitback phone but you don’t have a new one for me. Making me buy the old one it is not good customer service. Others have the #iPhone12ProMax...why not me? Hey @Bell..any thoughts?