Telus outages and service status in Edmonton, Alberta
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Edmonton, including 0 direct reports.
- The most common problems reported in this area mention Internet, Phone, and Wi-fi.
- The most recent signal from this area was received Jun 9, 5:49 PM EDT.
- Internet (43%)
- Phone (29%)
- Wi-fi (21%)
- TV (7%)
The latest reports from users having issues in Edmonton come from postal codes T6W , T5T , T6P , T5Y , T5E , T5X and T6L .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 14: Problems at Telus
Telus is having issues since 09:20 AM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Edmonton, Alberta
The most recent Telus outage reports came from the following cities: Edmonton, Sherwood Park, and St. Albert.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton
|
Phone | 5 days ago |
|
Edmonton
|
Wi-fi | 5 days ago |
|
Edmonton
|
Internet | 6 days ago |
|
Edmonton
|
Wi-fi | 9 days ago |
|
Edmonton
|
Wi-fi | 17 days ago |
|
Sherwood Park
|
Internet | 17 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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Eevee (@JustCallMeEevee) reported from Edmonton, Alberta@WhiplashHimself @TELUS @jeffstire5 Being locked in a stupid contract and not being able to afford any of Shaws currently listed internet plans :( if we could afford to switch we would.
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Cam. Aka Bawse ๐บ๐ฆ (@DatBawse) reported from Edmonton, Alberta@SCUBADubois @TELUS Good to hear. I went to war with loyalties and retentions before just saying "ok cancel my service as of Sept 30" as I was signing up for new service under my parents name.
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Monika Social (@MonikaSocialYeg) reported from Edmonton, AlbertaAnyone elseโs Telus Pik TV down!?
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Eevee (@JustCallMeEevee) reported from Edmonton, Alberta@WhiplashHimself I got Telus at my old place because I got 4 months free and I was just moving on my own for the first time. My boyfriend who I now live with also has Telus and had just renewed his contract in 2019 for 2 years. Now itโs gotten so bad we canโt do basic internet things together.
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Chris Holmes (@chrisholmes13) reported from Edmonton, Alberta@TELUSsupport hey Telus! Merry Christmas. Just wondering if I can get a technician out to troubleshoot my network speed. Had 150 upgraded to 1gb plan, but Iโve never had speeds reach 100mbps. Thanks.
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Ricky Mitchell (@mitchell_ricky) reported from Edmonton, Alberta@SteveThePylon @SamInYEG It depends! Ive had good experiences with telus. For example i just upgraded my internet from 150mbps to 1gbps and it actually dropped my cable/internet bill by $50 per month. They were doing the internet for $85 and they gave it to me for $65 as a long time customer lol.
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Chris (@patsnation0917) reported from Edmonton, AlbertaHas anyone elses @TELUS service been ****** lately? Mine's been glitchy and lags everytime I use the guide. I've reset everything by unplugging and plugging in again. Had service guys out here 3 times in the last 4 months. Is @shaw any better?
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Chris LaBossiere ๐ (@ChrisLaBossiere) reported from Edmonton, AlbertaI am going to cancel my @Shawhelp cable service as a Christmas present to myself. 3 months of half of my channels not working, at full price, was being tolerated. Die Hard on Christmas Eve not working, unacceptable. @TELUS youโll be up.... get ready. ๐
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Deborah Mullan (@deborahmullan) reported from Edmonton, Alberta@DanDuckering @TELUS Well, we know that increasing the market share is more important that worrying about customer retention, since most won't bother leaving anyway. I hate Telus.
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โ๐๐๐๐ ๐ผ๐๐๐ค๐๐๐๐ฅ๐ (@Paigeelisabethx) reported from Edmonton, Alberta@Paul_Figler Yeah I've been with them for 5 years and have no issues I just see telus have better bundles?
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Ricky Mitchell ๐จ๐ฆ (@mitchell_ricky) reported from Edmonton, AlbertaAnyone elses @TELUS internet down in West Edmonton?
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Chris LaBossiere ๐ (@ChrisLaBossiere) reported from Edmonton, Alberta@ryzshrn @Shawhelp @TELUS Ug!!! Itโs just so maddening. $150 a month for SHITTY tv service.
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East meets West (@KeeperOfSheep) reported from Edmonton, Alberta@TELUS are you actively calling customers attempting to upgrade to iPhone 14? call from 18665582273, when I said no thank you, I'm not looking to upgrade right now, I got an immediate hang up, no "thank you", no "have a good evening" ? your outsourcing hurts your reputation.
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Reluctant Writer (@Kalebfenoir) reported from Edmonton, AlbertaSeems my internet is down. Out of nowhere. Thought it was my wireless, but checked my phone and it's no longer connected either. Using LTE right now. Hope it comes back by morning. I haven't seen any other real reports of a Telus system crash yet.
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S Gee (@GahertySandra) reported from Edmonton, AlbertaGetting to 2 days without Internet. Work tomorrow with several critical meetings. @TELUS is doing nothing to address and weโre getting antsy. Everyone we talk to makes promises they then donโt deliver on (when we finally get through). Internet is an essential service.
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Candace Elliott (@CandaceElliott) reported from Edmonton, Alberta@TELUSsupport I have a PVR that freezes, I have spotty wifi and Telus is blaming an old cord that we have coming into our house for slow wifi...? Well then help me! Itโs Telus Wi-Fi and Telus TV!
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jewelsb (@getbent1976) reported from Edmonton, Alberta@TELUS Iโd love to watch this except I have ghetto pathetic internet service and @TELUS isnโt doing their jobs to upgrade my building.
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Stuart Kehrig (@stukehrig) reported from Edmonton, Alberta****, ****, **** **** @TELUS Your website sucks, it times out my changing cable package and wants to sell me a wifi booster starter pack when I have one and all I want is an expansion pack.
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Cameron Young (@CameronJY71) reported from Edmonton, AlbertaTonight I learned that Canada ๐จ๐ฆ has THEE worse cell phone provider companies/plans! This is a issue that NEEDS to be fixed AND talked about more! These companies and plans are PIRACY! Laws HAVE to be made! #Rogers #Telus #Bell
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FlocBoutique YEG (@flocboutique) reported from Edmonton, AlbertaLOL @TELUS internet down on #BoxingDay
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Aidan Sloan (@SluaghainO) reported@jabo_vancouver @TELUS Telus honestly just sucks in general
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Smile All the time (@SmileAllthetim4) reported@JonFraserTF @TELUS they are all bad - bell telus rogers anyway - the quiet best customers are ones they hose the most - customer service sucks and new customers onboard often at significantly less than the 20 year customers
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Dave McCristall (@davemccr) reported@JonFraserTF @TELUS Best strategy for cell plans is to have ZERO loyalty to providers. Iโve been with 4 different providers in 5 years. Tired of their games. Buy the phone you want, get a plan, switch when they donโt treat you right. My current plan is 80gb North America roaming. $27 a month.
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Marqee (@Marquis86069666) reported@franconaco @Dave_Eby I Built all the Telus netorks DT Van. 30 yrs ago. Its VERY sad now. We Use to hang out the 1990s and was so safe. Ebys is pure evil.
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ChinoAleman (@chinoalemano) reportedFirst $NVDA (detective). Then $AMZN Kuiper (detective). Now Telus (detective). $AMPG is a diamond in the rough, and Johan just dug up the part almost nobody knew. Shouldn't be a billion company already? Crazy. Go read his thread. ๐ Here's the gist of what he found in the SEC filings: The 64T64R radio that now drives ~75% of AmpliTech's revenue? They didn't spend years building that IP from scratch. They bought it. In March 2025, AMPG acquired the full IP behind its 5G O-RAN radios from a private Delaware company, Titan Crest, for $8M, $3M cash, $5M in stock. And as Johan points out: The structure is the genius part. They didn't gamble $8M on unproven tech and pray a customer would show up. The bulk of the payment only triggered once a real Tier-1 carrier placed its order, and the filings name that carrier: Telus, one of Canada's big three. They paid for the IP only after the customer was already real. For a micro-cap, that's about as low-risk as an acquisition gets. Instead of burning years and millions on R&D... AMPG bolted its real strengths. RF engineering, US-based manufacturing, certifications, onto ready-made, validated IP. Years of time-to-market, erased. And on the final milestone, AMPG owns that IP outright, plus a 10-year non-compete locking the seller out. The flagship becomes fully, exclusively theirs. The chain Johan lays out is already live: โ Titan built the tech. โ AMPG turned it into a made-in-USA product. โ Telus is deploying it. A sub-$200M company that bought the engine of its own growth, cheaply, almost risk-free, customer already locked in. Great find, @rk8215. This is the kind of DD that actually moves the needle. ๐ซก Not financial advice. I'm long $AMPG. DYOR.
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Erick Dahan (@erickdahan) reported@JonFraserTF @TELUS They are all terrible. Bell, Rogers (blech)...now you are telling us Telus. Videotron in QC is ok, not the best deals, but business line service is decent.
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Here for Now (@CardozaBuilds) reported@JonFraserTF @TELUS My Bring It Back with Telus ended mid April. I paid out the hardware and ported to Rogers. I had had enough of their poor service, inconsistent network and their need to charge for a new SIM card even though it was their recommendation as a possible remedy to my network issues.
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Johan N. (@rk8215) reportedMost $AMPG holders have no idea where the company's main product actually came from. So I did what I like do: I went through the SEC filings. What I found is quite interesting. AmpliTech sells its 64T64R Massive MIMO radio to a "Tier-1 North American MNO" under a +$40M LOI. The press releases never named the customer. But the filings do. An 8-K from early 2025 links the deal directly to Telus, which is one of Canada's three big telecom operators. But where the radio itself came from? This was quite interesting find. In March 2025, AmpliTech signed an $8M deal with a company called Titan Crest, LLC which is a private Delaware company to buy the IP behind its 5G ORAN radios. $4M in cash, $4M in shares, paid in two steps. Step 1 was only due after the Telus orders came in. So AmpliTech did not pay $8M for unproven tech and hope a customer would show up. They only paid once the customer was real. For a micro-cap, that is a smart, low-risk deal. Step 1 closed in April 2025: $3.5M cash + 914,635 shares. Step 2 is the one to watch now. The last $0.5M cash + $2.5M in shares is due this quarter or next (Q2/Q3 2026). It hands the full technology and IP rights to AmpliTech, plus a 10-year non-compete from Titan. In simple terms: the day that payment hits, AmpliTech fully owns the IP behind its #1 product. Until then, it does not. So the real $AMPG story is a chain: 1) Titan built the tech 2) AmpliTech turned it into a product and makes it in the USA 3) Telus uses it. Telus recently partnered with Samsung to build Canadaโs First 5G Virtualized RAN, Open RAN Network which is quite telling when the market is heading. I wonder who is behind Titan Crest? A no-name Delaware LLC, sitting on ready-to-use 5G radio IP. NFA. DYOR. ๐ฅ๐
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D Ranan (@dergleen) reported@JonFraserTF @TELUS They left my senior mom without a landline phone for 9 months because someone hit the box in her alley and they couldnโt be bothered to repair it. One day I was on hold for 4 hours to get through to a service agent. ๐คฌ
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Dan Harris (@danharriscan) reported@JonFraserTF @WitchsBeFlockin @TELUS They all like it when people bundle because it's harder to ditch them if one of the three services goes to ****. They used to compete on better customer service. Now, they DGAF because for every customer they lose due to bad service they gain from someone else's bad service.