Telus outages and service status in Edmonton, Alberta
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Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Edmonton, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Phone.
- Internet (50%)
- Wi-fi (25%)
- Phone (25%)
The latest reports from users having issues in Edmonton come from postal codes T6W , T5T , T6T , T5Z , T5R , T6P and T5Y .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Edmonton, Alberta
The most recent Telus outage reports came from the following cities: Edmonton, Sherwood Park, and St. Albert.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton
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Internet | 8 days ago |
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Edmonton
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Internet | 12 days ago |
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Edmonton
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Phone | 12 days ago |
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Edmonton
|
Internet | 20 days ago |
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Edmonton
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Wi-fi | 22 days ago |
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Edmonton
|
Phone | 27 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telus Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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East meets West (@KeeperOfSheep) reported from Edmonton, AlbertaI stand corrected .. neither your digital or on phone clients seem educated about Telus ending support for current PikTV boxes... poor product knowledge all around ?
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Eevee (@JustCallMeEevee) reported from Edmonton, Alberta@WhiplashHimself @TELUS @jeffstire5 Being locked in a stupid contract and not being able to afford any of Shaws currently listed internet plans :( if we could afford to switch we would.
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Chris LaBossiere 🚠 (@ChrisLaBossiere) reported from Edmonton, AlbertaI am going to cancel my @Shawhelp cable service as a Christmas present to myself. 3 months of half of my channels not working, at full price, was being tolerated. Die Hard on Christmas Eve not working, unacceptable. @TELUS you’ll be up.... get ready. 🎄
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Chris (@patsnation0917) reported from Edmonton, AlbertaHas anyone elses @TELUS service been ****** lately? Mine's been glitchy and lags everytime I use the guide. I've reset everything by unplugging and plugging in again. Had service guys out here 3 times in the last 4 months. Is @shaw any better?
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Tony Hornung (@cdnantman) reported from Edmonton, Alberta$1000 @TELUS bill this month. 5X the previous month’s bill. All “airtime overage” charges. No warning, no courtesy call. Thanks for the “support”. Taking suggestions for a new service provider.
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Cam. Aka Bawse 🇺🇦 (@DatBawse) reported from Edmonton, Alberta@SCUBADubois @TELUS Good to hear. I went to war with loyalties and retentions before just saying "ok cancel my service as of Sept 30" as I was signing up for new service under my parents name.
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Aman Birdi (@amanbirdi) reported from Fort Saskatchewan, Alberta@TELUSsupport hi Telus, got a call from 1888-811-2323 as Telus Customer for Internet Service... in end my Credit Card got fraud Transaction of CAD 850.23... Please look into this Number so that no other be the victim of fraud... thanks...
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FlocBoutique YEG (@flocboutique) reported from Edmonton, AlbertaLOL @TELUS internet down on #BoxingDay
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Vivid Print (@vividprint) reported from Edmonton, AlbertaAnd honestly @TELUS why does it take six days to repair internet service? It’s not like we’re in the middle of nowhere. Too beholden to your shareholders to have adequate staffing? Poor outsourcing decisions? What’s up?
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Ricky Mitchell (@mitchell_ricky) reported from Edmonton, Alberta@SteveThePylon @SamInYEG It depends! Ive had good experiences with telus. For example i just upgraded my internet from 150mbps to 1gbps and it actually dropped my cable/internet bill by $50 per month. They were doing the internet for $85 and they gave it to me for $65 as a long time customer lol.
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Chris Holmes (@chrisholmes13) reported from Edmonton, Alberta@TELUSsupport hey Telus! Merry Christmas. Just wondering if I can get a technician out to troubleshoot my network speed. Had 150 upgraded to 1gb plan, but I’ve never had speeds reach 100mbps. Thanks.
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RealFakeMacT (@RealFakeMacT) reported from Edmonton, Alberta@koodo It’s not only my phone. All 4 of our phones have terrible reception all over Beaumont and also on our community FB page it appears to be happening with all Koodo, Telus, and Bell customers.
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Erin Danforth (@eenied) reported from Edmonton, Alberta@BilskiSuzanne I still have one because every time I try to cancel it Telus lowers my rate and offers me discounts on my cable/internet. Pretty soon they will be paying me to have a landline. (I’m 48)
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East meets West (@KeeperOfSheep) reported from Edmonton, Alberta@TELUS how many clients are your online customer service chat agents expected to juggle at the same time. 20 minutes to confirm one detail, and a call from same agent asking for a different client confirms they juggle clients instead of resolving issues and moving on..
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Candace Elliott (@CandaceElliott) reported from Edmonton, Alberta@TELUSsupport I have a PVR that freezes, I have spotty wifi and Telus is blaming an old cord that we have coming into our house for slow wifi...? Well then help me! It’s Telus Wi-Fi and Telus TV!
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jewelsb (@getbent1976) reported from Edmonton, Alberta@TELUS I’d love to watch this except I have ghetto pathetic internet service and @TELUS isn’t doing their jobs to upgrade my building.
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Physically Distanced Chad Ohman (@ChadOhman) reported from Edmonton, Alberta@telus @TELUSsupport when I say “activation code” to your annoying IVR, it should send me to technical support, not billing. 30 mins waiting on hold for nothing. It’s 2020 and voice recognition is better than that.
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Can someone help me open this jar? (@irobox_Cap) reported from Edmonton, Alberta@TELUS wtf I was supposed to get a TV with my home severices and now I'm not. Come pick up your cable boxes
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Unacceptable Chinese Гордон 👨🏻🧏🏻♂️👂🏻🦻🏻 (@CggGordon) reported from Edmonton, Alberta@TELUSsupport Not happy with you Telus. You are losing my support fast.
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Ken reddekopp (@kgredd) reported from Edmonton, Alberta@TheSpinDoctor @MizzJackson @TELUS Due to their terrible customer service, they are one carrier I will never use. And now there’s Telus Health which makes them even more disgusting in my mind.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Larry O'Keefe (@VelvetCyclone) reportedThe outage map available via the internet that I couldn't turn my computer on to view and couldn't access even if I wanted to because the Eastlink, Telus, Rogers, and Bell towers had no power either?
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Canadian Dividend Investing (@CDInewsletter) reported@_baserunner Telecom is getting hurt pretty bad right now, so at least it's not all just Telus.
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Infokid (@Infokid1Infokid) reported@garymasonglobe @TELUS We had a problem at work on Sunday with Shaw. Resolved in 3 hours. TELUS sucks.
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jodi birdsall (@jay_elbee) reported@jodyvance @guyfelicella @TELUS A friend had issues. She said that the equipment was old and somehow there was a glitch that allowed a customer in Alberta to delete their recordings. It was a mess. She eventually switched to Rogers. She’s much happier, cheaper too. I have Rogers. It’s ok. Usually a reboot fixes
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Fire Bowman (@mmacommentator) reportedI can't wait to cancel @TELUS @TELUSsupport and get @Starlink. Would be nice to have something reliable for once
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CaliCanuck (@CanuckCali) reported@garymasonglobe Ugh... I get dumping Telus, their customer service disappeared years ago, but with all the Teslas on the roads, X, Starlink, etc, the ketamine-addled South African is tightening his grip over an unprecedented swath of the world's population, and all their data. Terrifying!
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socialistbot (@web61711) reported@jodyvance @TELUS We had similar problems and when we contacted the CRTC, suddenly, Telus was moving like lightening to fix every problem and crediting our account.
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Brady Stead 🇨🇦 (@BradySteady) reported@garymasonglobe @TELUS Horrendous customer service.
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Vancouver Island Guy 🌊 (@VanIsleInvestor) reportedCanadian Telco's getting whiplash back to 3 month lows and beyond from the risk of Starlink. Globe - The risk of Starlink entering Canada for wireless is unlikely due to foreign ownership rules, spectrum constraints and the MVNO framework. In our view, this makes Canadian telecom stocks, in a relative haven from the uncertainty around potential U.S. wireless disruption. Impact: Neutral to our estimates and long-term outlook. $T Telus - analyst downgraded and reduced $1.00 to $19 and expecting soft results and a dividend reset. $BCE BCE - Reduced target by $1.00 to $38 $RCI.B Rogers - No news for June or early July I have found. Riding down on the current Canadian Telco sentiment waiting for the sports spin off update at earnings.
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Mark Lines (@chooseyourwow) reportedI thought as I walked to his office, “these poor employees with their ESOPs, they must be so stressed”. I was thinking , 10% yield and 4 PE, seems like a good deal. BUT, I did not act and buy stock. Could have made a killing. So…. Is Telus the same thing? I have loads already, but buy more?? As Nuttall says “generational opportunity”?