Telus outages and service status in Edmonton, Alberta

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Edmonton, Alberta

The most recent Telus outage reports came from the following cities: Edmonton, St. Albert, Sherwood Park, and Sturgeon.

City	Problem Type	Report Time
Edmonton	Internet	15 hours ago
Edmonton	Internet	5 days ago
Edmonton	Internet	5 days ago
Edmonton	Internet	7 days ago
Edmonton	Phone	8 days ago
Edmonton	Phone	9 days ago

Community Discussion

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Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

• 
  Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 15 minutes ago from Edmonton, Alberta

  @TELUSsupport I used to work in Assure. I've done everything on the last 24hrs client-side to fix the connection and eliminated all other conflicting devices. This is a TELUS-end issue. At the rate I'm going, my upload may be finished before my workday ends. I'm not risking it again for t/s.

• 
  Justin (@justinberubs) reported 15 minutes ago from Edmonton, Alberta

  @elks @TELUS “This team is terrible but at least this box suite is pretty cool”

• 
  Yvette Gillam (@YvetteGillam) reported 16 minutes ago from Edmonton, Alberta

  @I_Am_The_Storm_ @TELUS Ever time @TELUS goes down at work, I poop a little and pray no one does anything dumb.

• 
  Sandra McLaren Boos (@SandraBoos) reported 16 minutes ago from Edmonton, Alberta

  @TELUS @TELUSsupport @teluslabtest I just spent 2 hours troubleshooting with a rep in regards to not receiving incoming calls on my cell phone for 2 weeks from Mar 30 to April 10 as per bill. They would NOT help me with compensation after problem fixed and regained service.

• 
  Unacceptable Chinese Гордон 👨🏻🧏🏻‍♂️👂🏻🦻🏻 (@CggGordon) reported 17 minutes ago from Edmonton, Alberta

  @TELUSsupport Not happy with you Telus. You are losing my support fast.

• 
  𝕓𝕚𝕘_𝕗𝕒𝕟𝟚𝟘𝟙𝟡 (Non-Parody account) (@big_fan2019) reported 21 minutes ago from Edmonton, Alberta

  @TELUSsupport trying to rotate a video on the Telus OPTIK app sucks it doesn’t work why

• 
  NadineBaileyUnifor (@NadineYeg) reported 23 minutes ago from Edmonton, Alberta

  @TELUS @TELUSsupport you changed emails and I STILL CANT ACCESS. 4 hrs yesterday and no help and so far 1 he today and I have been transferred to 3 did department. #horribleservice

• 
  Loreen Wilson (@gidsmomp) reported 27 minutes ago from Edmonton, Alberta

  What is going on with this stupid new @telus+ upgrade? It won't recognize my booster network on the app. Wants payment update for @Apple box. Won't take my card info. COLOSSAL WASTE OF TIME & MONEY!

• 
  Megan cleveland (@megskc_) reported 27 minutes ago from St. Albert, Alberta

  Anyone else with Telus have no service right now

• 
  East meets West (@KeeperOfSheep) reported 28 minutes ago from Edmonton, Alberta

  @TELUS are you actively calling customers attempting to upgrade to iPhone 14? call from 18665582273, when I said no thank you, I'm not looking to upgrade right now, I got an immediate hang up, no "thank you", no "have a good evening" ? your outsourcing hurts your reputation.

• 
  Young Millennial Chinese Гордон👨🏻🧏🏻‍♂️🦻🏻🗣!! (@CggGordon) reported 31 minutes ago from Edmonton, Alberta

  @mwgbanks @TELUS @TELUSsupport Those are not bad speeds depending on the device. The free wifi I was using where I live was fluctuating really badly from as low as 2-5 Mbps so it was virtually unusable at some points. Have been wanting to get PureFibre for a long time now. Hopes are to get at least 1000 Mbps.

• 
  Jon G. (@WhiplashHimself) reported 32 minutes ago from Edmonton, Alberta

  Considering @Rogers @RogersHelps has screwed me around long enough, and refused to get with the times to help me out. I’m likely going to change providers after over 10 years of being a customer. Hey @TELUS, how you doin?

• 
  Ricky Mitchell (@mitchell_ricky) reported 40 minutes ago from Edmonton, Alberta

  @SteveThePylon @SamInYEG It depends! Ive had good experiences with telus. For example i just upgraded my internet from 150mbps to 1gbps and it actually dropped my cable/internet bill by $50 per month. They were doing the internet for $85 and they gave it to me for $65 as a long time customer lol.

• 
  RealFakeMacT (@RealFakeMacT) reported 42 minutes ago from Edmonton, Alberta

  @koodo It’s not only my phone. All 4 of our phones have terrible reception all over Beaumont and also on our community FB page it appears to be happening with all Koodo, Telus, and Bell customers.

• 
  𝕓𝕚𝕘_𝕗𝕒𝕟𝟚𝟘𝟙𝟡 (Non-Parody account) (@big_fan2019) reported 44 minutes ago from Edmonton, Alberta

  @TELUSsupport trying to rotate and video on the Telus OPTIK app sucks it doesn’t work why

• 
  mariam (@mariamdena) reported 47 minutes ago from Edmonton, Alberta

  anyone else’s telus phone and Internet not working?

• 
  Art New (@ArtieCubed) reported 47 minutes ago from Edmonton, Alberta

  @TELUS great customer service, yeah right. Absolutely brutal! Told everything was fine with transferring internet and Optik TV last week. When it wasn’t someone supposed to call on Monday and finish job. Didn’t happen. Called twice and on hold for over an hour. Shaw here I come.

• 
  Chris LaBossiere 🚠 (@ChrisLaBossiere) reported 55 minutes ago from Edmonton, Alberta

  @ryzshrn @Shawhelp @TELUS Ug!!! It’s just so maddening. $150 a month for SHITTY tv service.

• 
  Roxamos (@RoxamosOfficial) reported 56 minutes ago from Edmonton, Alberta

  @TELUS your south Edmonton common store just refused service to my mother-in-law. She has a medical reason to not wear a mask. You are not allowed to ask her her reason under Canadian privacy laws and are not allowed to refuse service under discrimination laws. Fire them all.

• 
  ChiefBadger 37-25-9 (@Harpe97) reported 58 minutes ago from Edmonton, Alberta

  Is it just me or does @TELUS have the worst, most time consuming prompts on the phone? Even for something simple that you need a quick answer for clarification on your bill. And the new 4K cable box is brutal service compared to regular cable? Is it the new Samsung tv? 😡

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Life's a Beach (@GraceOnFire2) reported 3 minutes ago

  @lbossaer @AndrewScheer The government funded the program's development, it was revealed that 85% of the intellectual property is owned by its main technology vendor,Telus Health. This meant the government could not easily transfer or maintain the service without continued payments to the private vendor

• 
  x - newb.exe (@n3wbtewb) reported 11 minutes ago

  @TELUS why’d almost half of canada lose internet and cell service recently?

• 
  Organic Canadian (@CanadianSoma) reported 12 minutes ago

  @DirtlumpIII As if this we won’t immediately know based on their CSA’s inherent incompetence and poor grammar. Telus have always maintained a low bar, and are always striving to lower it.

• 
  🇨🇦BASSASSASSIN🇨🇦 (@joe42071) reported 16 minutes ago

  @TELUS @TELUSsupport why does your network suck *** the last 4 days? Please don’t respond with “restart your phone” or “have you called Telus support”

• 
  Peter Girnus 🦅 (@gothburz) reported 16 minutes ago

  I am the Director of Voice Experience Innovation at Telus International. Six months ago, my team deployed a real-time accent harmonization layer across our Southeast Asian call centers. The agent speaks. The system listens. The customer hears Ohio. I keep a demo reel on my laptop. Before and after. The before sounds like a woman in Manila who went to university in Quezon City and has been resolving billing disputes for nine years. The after sounds like a woman who might be in a strip mall in Columbus. Same words. Same syntax. Same problem-solving. The only thing we change is the part that makes the customer hang up. The metrics are on slide eleven of my board deck. I'm looking at it right now: Customer satisfaction: up 23 percent. Average handle time: down 40 seconds. Escalation requests: down 31 percent. My VP asked what drove the improvement. I said, "Reduced communication friction." Which is technically true. The friction was that our customers don't like talking to people who sound foreign. We didn't fix that. We made it so they never have to know. The system processes voice in 11-millisecond intervals. It maps phonemic patterns to General American English midpoint targets. Internally we call these targets "anchor voices." The anchor voices were generated from 4,000 hours of NPR pledge drive recordings. We picked NPR specifically because listener studies show it's the accent American consumers trust most with their credit card number. (The agent hears themselves the whole time. Their own voice in their own headset. They just know that somewhere in those 11 milliseconds, a machine decides that what they actually sound like isn't something a customer in Phoenix will tolerate for the length of a billing inquiry.) Employee 7734 in our Manila hub asked to hear the output. We played it for her in a breakout room — the one with the motivational poster about "Bringing Your Whole Self to Work." She listened for six seconds. Pulled her headset down around her neck. Went quiet. Then she said, "Is that what they need me to be?" Her CSAT scores are in the 94th percentile. She clocks in every morning at 7:45. I should explain the economics because they're elegant: we hired agents in the Philippines at $4 an hour. We spent $11 million on a system that makes them sound like they cost $35 an hour. The delta is the product. We don't sell accent correction. We sell the gap between what a worker costs and what a customer requires them to sound like. The system doesn't work in reverse. If a customer with a heavy accent calls in, we don't smooth their voice for our agents. Harmonization flows one direction. Toward the customer. Away from the worker. Always uphill. Three agents requested transfers to text-based channels last quarter. They said they felt "disconnected from their own calls." My HR partner coded it as an engagement issue. Recommended a team outing. Bowling, I think. Every morning, 14,000 agents open their mouths and a machine makes a decision about what comes out the other end. They perform the labor. We perform the correction. The customer performs their preference. Nobody performs anything wrong.

• 
  𝕊𝕙𝕚𝕟𝕒 𝕡𝕖𝕝𝕫👑 (@shinapelz07) reported 23 minutes ago

  @raycrypto_1 Remotask doesn't work in Nigeria Telus has no task for Nigerians The rest, wish you best of luck

• 
  Marcus Neufeld (@mneufeld123) reported 23 minutes ago

  @CalgaryDave Davey Robinson the mental midget. Read your Roger’s or Telus contract That does NOT happen You’re such a stupid *******

• 
  Citizen of EU (@wavetossed) reported 24 minutes ago

  @CalgaryDave Actually it was all the Indian Temporary Foreign Workers that popped up about 3 years ago at Rogers, Telus, etc, that were collecting all the phone number info and demographics, whenever they sold a phone or hooked up a new service. The company's only crime was stupidity to hire a bunch of foreigners. The same TFWs moonlighted making spam calls and fraud calls.

• 
  Sea Dog (@Van_Isle_SeaDog) reported 24 minutes ago

  @FringedCanuck @martianwyrdlord 100% agreed!! I actually had to sic the FEC on them for charging me for **** I never had! It took months and you could never talk with anybody that would/could do anything to stop it! **** Telus!

• 
  heiba9866 (@heiba986627073) reported 25 minutes ago

  @trevor388569409 @Andrew_Sully @WestJet Westjet wanted cheap labor they got it. The agents in Telus El Salvador have a mediocre English level, they can't even understand a spelling, they work with "scripts" unnatural customer service, then they grow after 1 month of training without any experience in airlines at all