Telus

Telus Outage Report in Edmonton, Alberta

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The latest reports from users having issues in Edmonton come from postal codes T6W, T6X, T5Y, T5L, T5J, T5T, T5H and T6C.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Edmonton, Alberta 03/08/2026 23:40

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (29%)

    Phone (29%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Live Outage Map Near Edmonton, Alberta

The most recent Telus outage reports came from the following cities: Edmonton, Sherwood Park and St. Albert.

Loading map, please wait...
City Problem Type Report Time
CanadaEdmonton Internet
CanadaEdmonton Internet
CanadaEdmonton Internet
CanadaEdmonton Wi-fi
CanadaEdmonton Internet
CanadaEdmonton TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

  • JMarshyBosco93 Joshua Marshall (@JMarshyBosco93) reported from Edmonton, Alberta

    @PierreVLeBrun I got Telus cable in Alberta & it’s not on any of the NHL Centre Ice channels. Bad look for the @NHL so far.

  • ChadOhman Physically Distanced Chad Ohman (@ChadOhman) reported from Edmonton, Alberta

    @telus @TELUSsupport when I say “activation code” to your annoying IVR, it should send me to technical support, not billing. 30 mins waiting on hold for nothing. It’s 2020 and voice recognition is better than that.

  • tburns34 Taylor Burns (@tburns34) reported from St. Albert, Alberta

    Hey @TELUSBusiness you’re customer service is horrifying. Made the switch to Shaw and will be switching my home internet and personal cell phone as well. You’re a joke @TELUS

  • ChadOhman Physically Distanced Chad Ohman (@ChadOhman) reported from Edmonton, Alberta

    @TELUS I downgraded from gigabit to 750 and now my upload is half what I’m paying for. It’s been a month, your manager went on vacation and has since failed to reply to me. I’ve but over 30 hours into fixing your problem. The CRTC has the complaint.

  • Harpe97 ChiefBadger 37-25-9 (@Harpe97) reported from Edmonton, Alberta

    Hey #Telus .... thanks for wasting 3 hours of my life today with a no show, an error in the system is why the tech never showed. After an hour wait on the phone. So 4 hours, add in a pissy mood. 😡

  • RossFlats Ross Flats Vintage Apparel (@RossFlats) reported from Edmonton, Alberta

    @EdmFootballTeam @TELUS “It’s all how you look at it, we’re either short 5 yards for a 1st down or we only need 5 yards to keep the chains moving”

  • Costello_stats Oiler Guy Steve (@Costello_stats) reported from Edmonton, Alberta

    @Robin_Brownlee @AmandaCTV @ctvedmonton The whole city looks like **** honestly. Weeds everywhere, grass uncut, garbage everywhere. It sucks, but you sympathize with the city as they try to juggle it all... your yard should be taken care of by @TELUS ASAP

  • stukehrig Stuart Kehrig (@stukehrig) reported from Edmonton, Alberta

    ****, ****, **** **** @TELUS Your website sucks, it times out my changing cable package and wants to sell me a wifi booster starter pack when I have one and all I want is an expansion pack.

  • newmusicmichael charbroiled gargoyle 🚠 (@newmusicmichael) reported from Edmonton, Alberta

    And the only way we can change things is with $$$. I’m slowly working on detangling myself from using any Telus services. I can’t support this company any longer.

  • David_Yeh socially_awkward (@David_Yeh) reported from Edmonton, Alberta

    Telus fixed our PVR not recording issue by replacing our digital box, but now our box randomly freezes and reboots and it super hot to the touch 😡🤬😩🧐

  • Harpe97 ChiefBadger 37-25-9 (@Harpe97) reported from Edmonton, Alberta

    Is it just me or does @TELUS have the worst, most time consuming prompts on the phone? Even for something simple that you need a quick answer for clarification on your bill. And the new 4K cable box is brutal service compared to regular cable? Is it the new Samsung tv? 😡

  • KeeperOfSheep KeeperOfSheep (@KeeperOfSheep) reported from Edmonton, Alberta

    @YouTubeTV it's time to step up and #savecanada. @Bell @TELUS @RiverTVNow are not providing a viable service to Canadians

  • Madi39 Madison Moroz: PLAYOFF BOUND!!! (@Madi39) reported from Edmonton, Alberta

    Ummmm my tv signal is now lost?!! Wtf Telus

  • MHClark2617 Mary-Helen Clark (@MHClark2617) reported from Edmonton, Alberta

    Really disappointed in @TELUS, who suspended my service with zero warning, leaving my entire home without internet. This is the second time it’s happened in a year. Maybe it’s time to make the switch to @shaw.

  • VAHIDAYAN Vahid Ayan ❄️🦅 (@VAHIDAYAN) reported from Edmonton, Alberta

    @TELUS Why our home security (smart cameras) stops recording from time to time? We bought this service 2 months ago and not recording has happened twice. The 2nd one happed last week when we are away? How we should trust this service and tools?

  • dingdish Chris Dingman (@dingdish) reported from Edmonton, Alberta

    @TELUS your cable and wifi sucks!! And yes I’ve tried unplugging the modem and cable box 🙄🙄🙄🙄🤬🤬

  • cdnantman Tony Hornung (@cdnantman) reported from Edmonton, Alberta

    $1000 @TELUS bill this month. 5X the previous month’s bill. All “airtime overage” charges. No warning, no courtesy call. Thanks for the “support”. Taking suggestions for a new service provider.

  • CandaceElliott Candace Elliott (@CandaceElliott) reported from Edmonton, Alberta

    @TELUSsupport I have a PVR that freezes, I have spotty wifi and Telus is blaming an old cord that we have coming into our house for slow wifi...? Well then help me! It’s Telus Wi-Fi and Telus TV!

  • sheepleslayer69 Sheepleslayer (@sheepleslayer69) reported from Edmonton, Alberta

    @WesDJones @Mr_Alberta @DrJacobsRad Sure, but the flipside of that is Edtel and AGT were World leaders in technology, their research labs were set up to help with the war effort both were sold on the cheap to Telus in the name of privatization and Albertan's are not better off because of this deal

  • MHClark2617 Mary-Helen Clark (@MHClark2617) reported from Edmonton, Alberta

    Can any #yeg peeps tell me their thoughts on @ShawInfo? My @TELUS internet has been out for 7 hours after I was told the issue was resolved and I need a new provider.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Flagpole_Canada Flagpole to Canada (@Flagpole_Canada) reported

    @KarlBode And our other two providers, Telus and Bell, share a single mobile network under a “network-sharing agreement”. So don’t expect them to actually compete with eachother either.

  • WildeBari Jim Wilde (@WildeBari) reported

    @MikeNickelYEG @AndrewKnack Sidewalks are pretty bad southside here in Ermineskin as well. I've sprained my ankle on some of these cracks. And it is worse since Telus installed fiber optics a couple years ago.

  • galuade_ Galuade (@galuade_) reported

    @_Rewhan I guess now we just wait for Rogers to buy Telus or vice versa so we all get to eat **** because you know nothing will be done about the monopoly so long as trudeau gets a kickback

  • AmbulentLight paul is not paranoid (@AmbulentLight) reported

    @Whalerman12 @natnewswatch Unless you're with Bell or Telus or a subsiduary, there's a good chance you actually are. Because "independent" companies resell service from the big guys, that's how it works.

  • Newfpie Mike (@Newfpie) reported

    @YESJVS @GregMcIsaac In the deal Rogers acquired Freedom mobile which up until this point was our 4th wireless carrier (Rogers, Bell, Telus) Not sure what the Feds will do about this. They have supported efforts for a 4th national carrier. If not - sucks for us.

  • MFoulem Mario Foulem (@MFoulem) reported

    @TELUSsupport any particular reason I am obligated to change my Telus password from migrating with damn Google??? I’ve tried 4 damn times and it WILL NOT access any of my entries as I’ve used similar characters in the past... WTH???

  • Flagpole_Canada Flagpole to Canada (@Flagpole_Canada) reported

    @peternowak I’m sure they like putting out feelers like this even if they don’t think it‘ll go through (see: Cogeco). Wouldn’t be surprised if the Corp merger gets rejected but they do a Telus/Bell style network-sharing deal & effectively merge everything except shares.

  • yknot05 y knot (@yknot05) reported

    @rosie_digout We found Shaw easier to deal w than either Bell, Rogers, or even Telus. Telus bald facedly lied to us urging us to sign longer term w them for better high speed. Turns out they didn't have that coverage into our area unless we went w a dish which is compromised during bad weather

  • PDiespecker Peter Diespecker (@PDiespecker) reported

    @PaulDoroshenko Glad to be a TELUS customer today......

  • sarahgoingmodal sarah #WearAMask (@sarahgoingmodal) reported

    @OttSnowCyclist @cfulgham I liked Virgin mobile for years, but am SUPER happy with Public Mobile - it's cheaper, and the coverage is even better than Bell (is Telus network). There's little to no cust service, but the 'community' has all the answers you'd need.