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Telus

Telus outages and service status in Edmonton, Alberta

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Full Outage Map
  • Telus generated 0 outage signals in the last 24 hours around Edmonton, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Phone.
  • The most recent signal from this area was received Jun 25, 8:55 AM EDT.
  • 40% Internet (40%)
  • 40% Wi-fi (40%)
  • 20% Phone (20%)

The latest reports from users having issues in Edmonton come from postal codes T6W , T6T , T5Z , T5R , T6P , T5Y and T5T .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Edmonton, Alberta

The most recent Telus outage reports came from the following cities: Edmonton, Sherwood Park, and St. Albert.

CityProblem TypeReport Time
Edmonton Internet 2 days ago
Edmonton Phone 3 days ago
Edmonton Internet 11 days ago
Edmonton Wi-fi 13 days ago
Edmonton Phone 18 days ago
Edmonton Wi-fi 18 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

  • Harpe97
    RinkRatt 37-25-9 (@Harpe97) reported from Edmonton, Alberta

    @McOilers @shaw @TSN_Sports Shaw Iโ€™m assuming. I have TELUS and no issues

  • Harpe97
    ChiefBadger 37-25-9 (@Harpe97) reported from Edmonton, Alberta

    Hey #Telus .... thanks for wasting 3 hours of my life today with a no show, an error in the system is why the tech never showed. After an hour wait on the phone. So 4 hours, add in a pissy mood. ๐Ÿ˜ก

  • yegventures
    Lincoln Ho | Yegventures | ไฝ•ไปคๆ’ ๐Ÿ‡ป๐Ÿ‡ฆ๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿ‡ญ๐Ÿ‡ฐ (@yegventures) reported from Edmonton, Alberta

    @JayIsPainting @TELUSsupport It's either a "bundle total" as it says (more than one service like phone or tv will give you permanent discounts), or a "monthly total". A rate protection plan (a 2-3 yr term) is always $10 more than a month to month with TELUS.

  • KatyMackay
    Katy Mackay (@KatyMackay) reported from Edmonton, Alberta

    hey @TELUSsupport, Iโ€™ve talked to two Telus tech support people already today. No access to Twitter, app or browser, while on wifi. Fine on data. The tech guys reset it and I get access for a minute, and then it goes out again. I see BC also had this issue.

  • JMarshyBosco93
    Joshua Marshall (@JMarshyBosco93) reported from Edmonton, Alberta

    @PierreVLeBrun I got Telus cable in Alberta & itโ€™s not on any of the NHL Centre Ice channels. Bad look for the @NHL so far.

  • RealFakeMacT
    RealFakeMacT (@RealFakeMacT) reported from Edmonton, Alberta

    @koodo Itโ€™s not only my phone. All 4 of our phones have terrible reception all over Beaumont and also on our community FB page it appears to be happening with all Koodo, Telus, and Bell customers.

  • MHClark2617
    Mary-Helen Clark (@MHClark2617) reported from Edmonton, Alberta

    Can any #yeg peeps tell me their thoughts on @ShawInfo? My @TELUS internet has been out for 7 hours after I was told the issue was resolved and I need a new provider.

  • VAHIDAYAN
    Vahid Ayan โ„๏ธ๐Ÿฆ… (@VAHIDAYAN) reported from Edmonton, Alberta

    @TELUS Why our home security (smart cameras) stops recording from time to time? We bought this service 2 months ago and not recording has happened twice. The 2nd one happed last week when we are away? How we should trust this service and tools?

  • dingdish
    Chris Dingman (@dingdish) reported from Edmonton, Alberta

    @TELUS your cable and wifi sucks!! And yes Iโ€™ve tried unplugging the modem and cable box ๐Ÿ™„๐Ÿ™„๐Ÿ™„๐Ÿ™„๐Ÿคฌ๐Ÿคฌ

  • RossFlats
    Ross Flats Vintage Apparel (@RossFlats) reported from Edmonton, Alberta

    @EdmFootballTeam @TELUS โ€œItโ€™s all how you look at it, weโ€™re either short 5 yards for a 1st down or we only need 5 yards to keep the chains movingโ€

  • GahertySandra
    S Gee (@GahertySandra) reported from Edmonton, Alberta

    Getting to 2 days without Internet. Work tomorrow with several critical meetings. @TELUS is doing nothing to address and weโ€™re getting antsy. Everyone we talk to makes promises they then donโ€™t deliver on (when we finally get through). Internet is an essential service.

  • RenatoGandia
    Renato Gandia ๐Ÿ‡ต๐Ÿ‡ญ๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿณ๏ธโ€๐ŸŒˆ (@RenatoGandia) reported from Edmonton, Alberta

    Really excited about moving back to Calgary, but @Telus is making it difficult. Why did you cancel our connection appointment tomorrow that we scheduled weeks ago and you donโ€™t give explanation? Or provide acceptable solutions?

  • yegventures
    Lincoln Ho | Yegventures ๐Ÿ‡ป๐Ÿ‡ฆ๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿ‡ญ๐Ÿ‡ฐ (@yegventures) reported from Edmonton, Alberta

    @TELUSsupport I used to work in Assure. I've done everything on the last 24hrs client-side to fix the connection and eliminated all other conflicting devices. This is a TELUS-end issue. At the rate I'm going, my upload may be finished before my workday ends. I'm not risking it again for t/s.

  • sydthesquider
    Syd Perkins (@sydthesquider) reported from Edmonton, Alberta

    Unable to log into Telus TV + on my iPad. No problem with other devices. Anyone know why? @TELUSsupport

  • patsnation0917
    Chris (@patsnation0917) reported from Edmonton, Alberta

    Hey @TELUS your services are ****. Why the hell am I paying for a glitching and freezing tv service. It 2021. Get your **** together.

  • joeywants
    Face Ginch (Jรถ) (@joeywants) reported from Edmonton, Alberta

    @ReWorksYYC @TELUS Yes. Iโ€™m having issues suddenly too. I reset my modem and itโ€™s still happening. Iโ€™m v frustrated.

  • stukehrig
    Stuart Kehrig (@stukehrig) reported from Edmonton, Alberta

    ****, ****, **** **** @TELUS Your website sucks, it times out my changing cable package and wants to sell me a wifi booster starter pack when I have one and all I want is an expansion pack.

  • Ben_Morley92
    Ben Morley (@Ben_Morley92) reported from Edmonton, Alberta

    @momfromearth @davehodge20 @WhitecapsFC You think Telus is any better? They sent my job to India in 2019 and then announced higher stock dividends the next quarter. This problem is systemic.

  • big_fan2019
    ๐•“๐•š๐•˜_๐•—๐•’๐•Ÿ๐Ÿš๐Ÿ˜๐Ÿ™๐Ÿก (Non-Parody account) (@big_fan2019) reported from Edmonton, Alberta

    @TELUSsupport trying to rotate a video on the Telus OPTIK app sucks it doesnโ€™t work why

  • lolo_avalon
    Lolo Avalon (@lolo_avalon) reported from Edmonton, Alberta

    @hayu yet AGAIN, the Hayu iPhone app, the Apple TV app, Telus app & the streaming method - NOTHING WORKS. I spend more time fighting with your system than I do watching shows. I'm not paying for this anymore!!!! Worst quality of any streaming service period.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • imaginet
    Bob Bunting (@imaginet) reported

    @jodyvance @TELUS Just phone Telus Loyalty dept directly. Do not call customer or technical support. Cal loyalty and they will fix it all up and probably lower you bill at the same time. Sadly, like most, you have no idea how telecom works. You only know how to complain when it doesnโ€™t.

  • CharlesVic50
    Charles @ Victoria (@CharlesVic50) reported

    Canada's CRTC needs to push much harder to bring Bell, Telus & Rogers into communication line over their extra fees and poor customer service while 'providing' some of the highest cellphone and internet fees in the entire world.

  • CanadaGoose911
    Canada Goose ๐Ÿ‡จ๐Ÿ‡ฆ (@CanadaGoose911) reported

    Telus is the worst

  • chaykaverse
    Chaykaverse (@chaykaverse) reported

    @jodyvance @TELUS It's about time. @TELUS is the worst company in Canada.

  • 35yearsasailor
    john bennett (@35yearsasailor) reported

    @JonFraserTF @TELUS Iโ€™m with Koodo the cheap arm of Telus and find the service great never had a problem

  • 786110bsmla
    NK (@786110bsmla) reported

    to a customer is in the millions or more,over time. I called Scotiabank and they said call Telus. I called Telus and they said call Scotiabank. Pass the buck, till the customer gets tired and gives up. I am letting everyone know because of the principle of this situation.

  • chinoalemano
    ChinoAleman (@chinoalemano) reported

    @ThematicTrader @mkfilko From what Iโ€™ve read, $TRTโ€™s margins were stable for four years and only came down recently. If my intuition is right, they probably lowered them to get a foot in the door with Micron and COHR. Something similar happened with AMPG: they cut their margins to get a foot in the door with TELUS, and once they were in, they raised them again. But I'm open to your thoughts, since I'm still DDing this company.

  • imaginet
    Bob Bunting (@imaginet) reported

    @JonFraserTF @TELUS First rule is never talk to customer service, ever! Call the Telus Loyalty department directly. They will help you with whatever issue you have and you will probably end up with a better plan for cheaper as a result. This is common knowledge. Spewing on X will do zero for you.

  • web61711
    socialistbot (@web61711) reported

    @jodyvance @TELUS We had similar problems and when we contacted the CRTC, suddenly, Telus was moving like lightening to fix every problem and crediting our account.

  • Temple_Eight
    Temple 8 Research (@Temple_Eight) reported

    I hope the $ASTS boys like dilution because you're going to need a lot of it to fund your ambitions. While ASTS has a small lead on broadband connectivity their real advantage is spectrum access via carrier exclusivity and they've locked up nearly 60 mobile network operator partners covering over 3 billion subscribers AT&T, Verizon, Vodafone, Rakuten, Telus, Bell, etc. SpaceX operates more than 9,000 satellites around 60% of everything in orbit. ASTS has roughly 9 including recent launches, and is trying to accelerate to about one launch a month to hit 2026 targets. Analysts are skeptical it can sustain this. Each BlueBird Block 2 is a 6,100 kg spacecraft, far more complex and expensive per unit than a Starlink satellite and AST can't launch anything close to the pace of Musk. SpaceX owns the rockets while ASTS has to buy rides on Falcon 9, New Glenn, etc. SpaceX's hardware iteration speed is, as one analysis put it, a real and durable advantage, and if their next gen satellites deliver on data performance, the competitive gap narrows while the constellation scale gap stays insurmountable. SpaceX already took the biggest carrier prize in the US being T-Mobile. So the carrier moat cuts both ways. SpaceX obviously has access to vast capital after IPO, with Starlink generating ~$10.4 billion of revenue in 2025. ASTS is pre-real-revenue at scale ($70.9 million in 2025) and funding itself with convertible debt and dilution. Do the bulls have an answer to this?