Telus

Telus Outage Report in Edmonton, Alberta

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Edmonton come from postal codes T6L, T6W, T5T, T5Z, T5L, T6T, T5E and T5H.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Edmonton, Alberta 02/06/2026 17:25

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Live Outage Map Near Edmonton, Alberta

The most recent Telus outage reports came from the following cities: Edmonton and St. Albert.

Loading map, please wait...
City Problem Type Report Time
CanadaEdmonton Phone
CanadaEdmonton Phone
CanadaEdmonton Internet
CanadaEdmonton Internet
CanadaEdmonton E-mail
CanadaEdmonton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

  • CoryCVC Cory (@CoryCVC) reported from Edmonton, Alberta

    Hey @TELUS @TELUSsupport are we having issues with text messages in Edm area? I can receive but cannot reply..help

  • JustCallMeEevee Eevee (@JustCallMeEevee) reported from Edmonton, Alberta

    @WhiplashHimself @TELUS @jeffstire5 Being locked in a stupid contract and not being able to afford any of Shaws currently listed internet plans :( if we could afford to switch we would.

  • vividprint Vivid Print (@vividprint) reported from Edmonton, Alberta

    And honestly @TELUS why does it take six days to repair internet service? It’s not like we’re in the middle of nowhere. Too beholden to your shareholders to have adequate staffing? Poor outsourcing decisions? What’s up?

  • eenied Erin Danforth (@eenied) reported from Edmonton, Alberta

    @BilskiSuzanne I still have one because every time I try to cancel it Telus lowers my rate and offers me discounts on my cable/internet. Pretty soon they will be paying me to have a landline. (I’m 48)

  • ArtieCubed Art New (@ArtieCubed) reported from Edmonton, Alberta

    @TELUS great customer service, yeah right. Absolutely brutal! Told everything was fine with transferring internet and Optik TV last week. When it wasn’t someone supposed to call on Monday and finish job. Didn’t happen. Called twice and on hold for over an hour. Shaw here I come.

  • Deaner_232 I_am_no_one (@Deaner_232) reported from Edmonton, Alberta

    @nothatsyou Damn, I was hoping for much higher speeds this week. I guess I'll put up with my normal Telus 5g signal til then!

  • ChazNyeg ChazNYEG (@ChazNyeg) reported from Edmonton, Alberta

    @ShawInfo you're the WORST COMPANY EVER! no wonder you trail @TELUS and always will!!! Switching internet services in the morning (not before because guess what?!?, your servers are down).

  • julial04 Julia (@julial04) reported from Edmonton, Alberta

    I think the people at Rogers knew I was going to use my day off to finally switch my phone provider to Telus, that’s why it’s down across the country. Sorry everyone 🙈🙈

  • lolo_avalon Lolo Avalon (@lolo_avalon) reported from Edmonton, Alberta

    @hayu yet AGAIN, the Hayu iPhone app, the Apple TV app, Telus app & the streaming method - NOTHING WORKS. I spend more time fighting with your system than I do watching shows. I'm not paying for this anymore!!!! Worst quality of any streaming service period.

  • vividprint Vivid Print (@vividprint) reported from Edmonton, Alberta

    Rather than purchasing $25 gift cards to support small business during the pandemic with @TELUS #standwithowners, a crass marketing campaign masked as philanthropy, how about providing reliable service so that small businesses can actually operate?

  • patsnation0917 Chris (@patsnation0917) reported from Edmonton, Alberta

    Hey @TELUS your services are ****. Why the hell am I paying for a glitching and freezing tv service. It 2021. Get your **** together.

  • megskc_ Megan cleveland (@megskc_) reported from St. Albert, Alberta

    Anyone else with Telus have no service right now

  • EvieNightstar Evie (@EvieNightstar) reported from Edmonton, Alberta

    @TinDizzy Telus just isn’t good in really old buildings. We switched to Shaw and have zero issues now.

  • biggbusdriver Dwayne Nemlander (@biggbusdriver) reported from Edmonton, Alberta

    @m_belenky @TELUS There’s a outage in western Canada

  • Ben_Morley92 Ben Morley (@Ben_Morley92) reported from Edmonton, Alberta

    @momfromearth @davehodge20 @WhitecapsFC You think Telus is any better? They sent my job to India in 2019 and then announced higher stock dividends the next quarter. This problem is systemic.

  • megskc_ Megan cleveland (@megskc_) reported from St. Albert, Alberta

    @craigjesske @TELUS @TELUSsupport No service myself as well

  • patsnation0917 Chris (@patsnation0917) reported from Edmonton, Alberta

    Has anyone elses @TELUS service been ****** lately? Mine's been glitchy and lags everytime I use the guide. I've reset everything by unplugging and plugging in again. Had service guys out here 3 times in the last 4 months. Is @shaw any better?

  • RenatoGandia Renato Gandia 🇵🇭🇨🇦🏳️‍🌈 (@RenatoGandia) reported from Edmonton, Alberta

    Really excited about moving back to Calgary, but @Telus is making it difficult. Why did you cancel our connection appointment tomorrow that we scheduled weeks ago and you don’t give explanation? Or provide acceptable solutions?

  • mariamdena mariam (@mariamdena) reported from Edmonton, Alberta

    anyone else’s telus phone and Internet not working?

  • getbent1976 jewelsb (@getbent1976) reported from Edmonton, Alberta

    @TELUS I’d love to watch this except I have ghetto pathetic internet service and @TELUS isn’t doing their jobs to upgrade my building.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • jeremitis Jeremy (@jeremitis) reported

    Why does @Shawhelp have the worst customer service in the world? It’s time to switch to #Telus

  • PrairieAgMF Matt🇨🇦🇳🇱 (@PrairieAgMF) reported

    @MdmCurt @RobSomerville1 I'm going to have to look at this a bit more. I need a new phone but currently with Telus. Seems like Rogers might be better service

  • kevinwittak Kevin (@kevinwittak) reported

    @therealwoodsbre I called Telus to cancel and now I'm posting 65 for internet and 30 for tv

  • comradeflint evan jellicle 🍋🌾 (@comradeflint) reported

    So how bad is lining up for a vaccine at the Telus Convention Centre? I went elsewhere for dose 1.

  • raekates Rachel Kates (@raekates) reported

    @TELUS why the hell do you have door to door sales people out at 8pm or at all? Wake up my child and I will cancel all my services with you.

  • lux_crk ℓuxury ✨ (@lux_crk) reported

    @sabrinapros @Videotron Telus is better . I have never gone over my data since getting my new phone 2 years ago . You should switch providers girl .

  • PhotosFromLily Lily (@PhotosFromLily) reported

    @dariganbori sounds really corporate like Telus or Walmart or some ****. I know what mean. The ones who run off ego. In bad suits.

  • infamouskrob infamouskrob 💜 (@infamouskrob) reported

    @VeryScott To be fair it obviously wasn't an "easy fix" and buddy had it figured out completely within an hour, Telus whould train their newbies better is all, have the 2nd guy i called train the 1st guy so this doesnt happen again

  • GoddesSammi Nadala Mando Osik (@GoddesSammi) reported

    UPDATE! I'M A KRIFFING IDIOT. Old phone bricked, so I bought a new one. A new Verizon phone. For my Telus sim card.

  • DeniseLHeureux1 Denise L'Heureux (@DeniseLHeureux1) reported

    @kimpagegluckie All this poor mgmt of our province, is strengthening their reason to go with a private health care system, using that Babylon app. It allows them to give access to doctors outside of our province, at no cost to them. And those who have shares in Telus, will make a ton of money.🤬