Telus Outage Report in Edmonton, Alberta

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Edmonton, Alberta

The most recent Telus outage reports came from the following cities: Sherwood Park, Edmonton, Sturgeon, and St. Albert.

City	Problem Type	Report Time
Sherwood Park	TV	5 hours ago
Edmonton	Internet	4 days ago
Edmonton	E-mail	4 days ago
Edmonton	Internet	4 days ago
Edmonton	Phone	5 days ago
Edmonton	TV	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

• 
  Eric Petersen (@ericpet) reported 51 seconds ago from Edmonton, Alberta

  @eissyrc I'm leaving Telus for Shaw, but they've just screwed me over. Said everything would work so I cancelled Telus and now Shaw says they can't come for a week to fix it. Working from home makes the internet a necessity.

• 
  Travis Dach (@travisdach) reported 4 minutes ago from Fort Saskatchewan, Alberta

  @CombinePilot44 Switch!!!! Switch now!!!! Made the change to TELUS Fibre and it has never slowed down once in 2 years. And I actually am paying half of what I was with Shaw.

• 
  Celeste (@keatsmom) reported 15 minutes ago from Edmonton, Alberta

  @CappyD I have it, through Telus. I've just started it, and so far not bad. I like that I can watch certain movies that stent on Netflix, but f I dont find value in it, I will drop it after a month.

• 
  Big Mama E🦒 (@erinsterrr) reported 16 minutes ago from Edmonton, Alberta

  @TELUS @TELUSsupport once again the most unprofessional and poor service. Booked my home service install on January 17 for feb 7. The fiber was never installed so the technician couldn’t perform his work. NOW they are telling me March 3. LOL bye keeping Shaw. #ridiculous

• 
  Andrew Martin (@Nitramwerdna) reported 23 minutes ago from Edmonton, Alberta

  Thank you @Telus for screwing up the listings on tv and making me miss the @FCBayern game. Never had this problem with Shaw.

• 
  Arik Krause (@KrauseArik) reported 32 minutes ago from Edmonton, Alberta

  of hand, the money he gave me for his line, isn't coming in anymore, therefore it's all on me. I'm not even a @TELUS mobility customer, but their loyalty department has called me three times this week. Attempting to get me as a customer with amazing deals.

• 
  Mike Malowany (@miketheref) reported 37 minutes ago from Edmonton, Alberta

  @IMPACTWRESTLING Is it up. Ordered it through my TV provider and have a blank screen. Having issues @TELUSsupport @TELUS

• 
  Jason Wiwad (@JasonWiwadBP) reported 38 minutes ago from Edmonton, Alberta

  @ShawInfo might be the worst run company from top to bottom. Online, Retail stores to Support. Who actually uses this company cut my service off before I ever had any went to @TELUS and Blamo wow finally some culture in a business experience

• 
  Cool Guy (@CoolGuy54682288) reported 43 minutes ago from Edmonton, Alberta

  @TELUS @br_webb Bell, Rogers and Freedom: LOL Telus has no esim support!

• 
  Steve C (@Oxcanhosting) reported 46 minutes ago from Edmonton, Alberta

  No internet or TV and called #telus over an hour wait to talk to someone how poor

• 
  Mary-Helen Clark (@MHClark2617) reported 46 minutes ago from Edmonton, Alberta

  After an hour on hold with @telus, I’m getting my fourth technician visit since October, now to fix my basement TV. The guy who “fixed” my internet somehow made the service slower and more intermittent. I’m just glad my phones are on infinite data.

• 
  Michele (@Fairyswirls) reported 49 minutes ago from Edmonton, Alberta

  Bought tickets online for @TELUS #marvel exhibition for 1145 still have to wait in line and not one person out of 6 that I have asked knows why terrible first experience been in line for 25 mins dont buy online.. #sucks

• 
  Joanne Norum (@jnorum) reported 50 minutes ago from Edmonton, Alberta

  @TELUS I’ve had the worst customer service from your company in the last 8 weeks trying to set up my home internet and I’m not alone. 6 failed installation appointments and 4 hours on the phone, mostly on hold. I’m now sticking with @ShawInfo

• 
  Habanerogal (@habanerogal) reported 53 minutes ago from Edmonton, Alberta

  @marnipanas @TELUS I hope they got educated on asking for pronouns in order to improve the quality of service to their clients.

• 
  Dαяι-ι 👑 (@_AlmostHome) reported 55 minutes ago from Edmonton, Alberta

  listen wifi is terrible worldwide yc .. or it’s just telus

• 
  artman101 (@Artman101a) reported 56 minutes ago from Edmonton, Alberta

  @NicelyNabil The one time my Telus works !!! yaaaaaaaaa lol I feel for you tho sucks when it messes up on a hockey game

• 
  Mary-Helen Clark (@MHClark2617) reported 56 minutes ago from Edmonton, Alberta

  I’ve been on hold with @TELUS tech support for six minutes now and I’m already annoyed.

• 
  Kevin Johnson (@kjohnsob) reported 57 minutes ago from Edmonton, Alberta

  @TELUSsupport at my condo board meeting, I’m going to motion we all cancel our @TELUS contracts unless fibre is installed. You’ve been out here a half dozen times, enough is enough.

• 
  LA (@Skylaa66) reported 57 minutes ago from Edmonton, Alberta

  [WRITE YOUR MESSAGE OF SUPPORT] #TELUS #WorldJuniors #EndBullying

• 
  Eric Petersen (@ericpet) reported 60 minutes ago from Edmonton, Alberta

  @WillKon @Shawhelp Yeah, it is beyond frustrating. They confirmed there was an active connection here before we moved in, so I cancelled my other service. Now I'm wishing I stayed with Telus. I can't run my business for a week now. Or I can burn ALL my mobile data in a day. No other options.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ɮʀօӄɛռ ɮօօӄ (@worlds_apart68) reported 12 minutes ago

  @TELUS I went from the iPhone 10 to the 12 and I’ve had nothing but issues. No way in heck am I going to get the 13.

• 
  David Hariri (@davehariri) reported 13 minutes ago

  @ow Looks like it’s just a Bell customer thing. Made for an interesting argument with my wife this morning (I’m a Telus customer, she’s a Bell customer).

• 
  A. St-Laurent (@ASaintL) reported 14 minutes ago

  @kwardvancouver @TELUS When, after years of no improvement in service that went to hell every time it rained more than two days (—in Vancouver, har!), they decided to get shirty with me over a small balance carried over to the next bill, I dumped them. Screw them and their “retention department.”

• 
  Enya (@enyathevegan) reported 15 minutes ago

  @LilredRubes @TELUS I've been using the same iphone for 6 years. No issues and it gets updated with the latest software. No android user could say the same lol

• 
  1994 saturn SL2 (@sparkywithnojob) reported 15 minutes ago

  @TELUS DO NOT GET @TELUS HOME INTERNET. it's by far the worst experience I've ever had with the customer service aswell. I've had people come to my house three times and and still can't figure out the issue.

• 
  Shira D. (@shira21) reported 20 minutes ago

  @CraveHelp Hi, I am also unable to sign in to Crave through my tv provider (Telus). I keep being told I need a subscription when I have one. Is this a known problem for many people or do you need to look at my account directly? Thanks

• 
  Matt Dagley (@mattdagley) reported 20 minutes ago

  @sackvillenovasc I’m on Telus and haven’t had the issue so it’s possible. iPhone detects time zones from cell towers. Might be the problem.

• 
  nala 🐈‍⬛ (@zubeiaa) reported 20 minutes ago

  wow the telus website is absolute garbage

• 
  CBC - be afraid of this: (parody)(OCCUPIER) (@SpeechLiberal) reported 26 minutes ago

  The very worst customer care exp has got to be @TELUS. If you can find a phone #, it's probably not for right dept. Hold to transfer. Then AI picks up &u still don't know where to go. Then, u still have to identify yourself. Phone app doesn't work. 1 question, yet over 35 minutes

• 
  Brad Smith (@brad23jordan23) reported 28 minutes ago

  @Shawhelp worst service. Can’t wait for Telus install.