Telus

Telus Outage Report in Edmonton, Alberta

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The latest reports from users having issues in Edmonton come from postal codes T6L, T6W, T5T, T5Z, T5M, T5L, T6T and T5E.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Edmonton, Alberta 02/09/2026 21:10

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (6%)

    TV (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Live Outage Map Near Edmonton, Alberta

The most recent Telus outage reports came from the following cities: Edmonton and St. Albert.

Loading map, please wait...
City Problem Type Report Time
CanadaEdmonton Internet
CanadaEdmonton Internet
CanadaEdmonton Wi-fi
CanadaEdmonton Phone
CanadaEdmonton Phone
CanadaEdmonton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

  • WhiplashHimself Jon G. (@WhiplashHimself) reported from Edmonton, Alberta

    Considering @Rogers @RogersHelps has screwed me around long enough, and refused to get with the times to help me out. I’m likely going to change providers after over 10 years of being a customer. Hey @TELUS, how you doin?

  • KeeperOfSheep East meets West (@KeeperOfSheep) reported from Edmonton, Alberta

    @TELUS after three agents the best I got was, "wait for an email" with your imposed May deadline for #PikTV service I'd certainly like to have the required upgraded boxes ASAP . Customer experience on the decline ..

  • amanbirdi Aman Birdi (@amanbirdi) reported from Fort Saskatchewan, Alberta

    @TELUSsupport hi Telus, got a call from 1888-811-2323 as Telus Customer for Internet Service... in end my Credit Card got fraud Transaction of CAD 850.23... Please look into this Number so that no other be the victim of fraud... thanks...

  • yegnav Jigga (@yegnav) reported from Edmonton, Alberta

    @TELUSsupport Telus charging me $1,900 for a phone bill. Been trying to get a resolution for months but instead I get warnings to pay. Will anyone correct my bill or do I need to cancel my companies services?

  • SarahPa58703798 Sarah Parkes (@SarahPa58703798) reported from Edmonton, Alberta

    @telus currently been on hold for 1hr 45 minutes trying to speak to customer services about my contract…..!

  • dirklancer 🎂 🚧 Jeff Nachtigall (@dirklancer) reported from Edmonton, Alberta

    @Ell_Chris I emailed picture of the "Telus Field" parking sign, and the "ReMax Field" sign at the entrance, and said I wasn't aware of any event at (or the existence of) "Telus Field". I was then told the issue was resolved.

  • DatBawse Cam. Aka Bawse 🇺🇦 (@DatBawse) reported from Edmonton, Alberta

    @SCUBADubois @TELUS Good to hear. I went to war with loyalties and retentions before just saying "ok cancel my service as of Sept 30" as I was signing up for new service under my parents name.

  • KeeperOfSheep East meets West (@KeeperOfSheep) reported from Edmonton, Alberta

    @TELUS how many clients are your online customer service chat agents expected to juggle at the same time. 20 minutes to confirm one detail, and a call from same agent asking for a different client confirms they juggle clients instead of resolving issues and moving on..

  • DatBawse Cam. Aka Bawse 🇺🇦 (@DatBawse) reported from Edmonton, Alberta

    @SCUBADubois @TELUS @CRTCeng When we moved last September I fought with Telus to extend the contract at the new pricing. They wouldnt do it. So we just called in for "new" service under my parents name and got all the deals/freebies so easily.

  • MonikaSocialYeg Monika Social (@MonikaSocialYeg) reported from Edmonton, Alberta

    Anyone else’s Telus Pik Tv not working?

  • thetrblwthtracy tracy gora (@thetrblwthtracy) reported from Edmonton, Alberta

    @TELUS where are the reward points for my cell service? I pay $163/month and get nothing. The pmt is never late & I’ve been a customer since 2012. My Home Services are LINKED. Norton Security is LINKED. My Apple Watch is LINKED. Fourteen points in almost 2 years?? C’mon #telus

  • Cloutier_Oilers RDCloutier_Oilers (@Cloutier_Oilers) reported from Edmonton, Alberta

    Telus fix your ****!

  • KeeperOfSheep East meets West (@KeeperOfSheep) reported from Edmonton, Alberta

    @TELUS are you actively calling customers attempting to upgrade to iPhone 14? call from 18665582273, when I said no thank you, I'm not looking to upgrade right now, I got an immediate hang up, no "thank you", no "have a good evening" ? your outsourcing hurts your reputation.

  • MonikaSocialYeg Monika Social (@MonikaSocialYeg) reported from Edmonton, Alberta

    Anyone else’s Telus Pik TV down!?

  • CggGordon Unacceptable Chinese Гордон 👨🏻🧏🏻‍♂️👂🏻🦻🏻 (@CggGordon) reported from Edmonton, Alberta

    @TELUSsupport Not happy with you Telus. You are losing my support fast.

  • ChadOhman Чад (Chad) 🇺🇦  (@ChadOhman) reported from Edmonton, Alberta

    @TELUSsupport I’m getting north of 750mbps to a Telus server in #yeg. The problem is not inside my house. Fix your peering.

  • WillyGrant ***** (@WillyGrant) reported from Edmonton, Alberta

    I’m paying for a service from @Shawhelp that I’m not receiving. I call. You are unable to fix. I ask for a credit for the 36 days of non-service and I’m offered 14 days. Why would you continue to charge me for a service I’m not receiving? @TELUS I’d like to switch.

  • flymilehighdude flyhighmiledude (@flymilehighdude) reported from Edmonton, Alberta

    @TELUSsupport @TELUS Seriously, if all the gouging is not enough, now it's Credit card fees. If you are going to behave like #nofrills, then your price needs to come down. You can't be both!

  • KeeperOfSheep East meets West (@KeeperOfSheep) reported from Edmonton, Alberta

    I stand corrected .. neither your digital or on phone clients seem educated about Telus ending support for current PikTV boxes... poor product knowledge all around ?

  • Mubarak_sadhad M I Mubarak Sadhar (@Mubarak_sadhad) reported from Edmonton, Alberta

    @TELUS @TELUSsupport horrible pathetic customer service at your branch and on the phone. I want to cancel your stupid service but that too is so hard

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • bob_associate Associate Bob 🙈🙉🙊 (@bob_associate) reported

    @IanRunkle Did your internet go completely down or just the streaming get shut down? What ISP? If it's Shaw there's no way they could react quickly enough to shut you down, and if it's just the stream that'd take days, if not weeks. I doubt Telus would be any faster. Sounds like YT not ISP.

  • Kpalsm Mike Arscott (@Kpalsm) reported

    @TELUSsupport Having an issue adding new home services to existing My Telus account. Got Optik TV and internet about two weeks ago and linked it, but it still shows 0 services. I'm unable to edit my theme packs or use the Optik TV app. Was told it should be fully active by now

  • drgreen01 Chris Green (@drgreen01) reported

    @TELUS when will you actually fix an issue. Been trying to get you to actually help for four months. #EnoughIsEnough #doyourjob

  • BigCDNDaddyBear BigDaddyBear (@BigCDNDaddyBear) reported

    @cavanagh_danny The Libs need to look at themselves. Why is the former CEO of Telus the guy in charge at the CRTC? YES. You want to know why your bill is so high? Profits. Who makes sure his buddies get richer? Certainly not smaller ISPs who compete. You look into THIS **** and let me know.

  • SarahBearMariee Sarah Mariee B (@SarahBearMariee) reported

    @elonmusk I want starlink so bad but for me to get started it’s like 900+ dollars Canadian 😭😭 we are moving due to unforeseeable issues with our current rental and found a rural place and telus is ripping us for internet that’s not even that good 😭

  • patsnation0917 Chris (@patsnation0917) reported

    Hey @TELUS get your **** together. Trying to log in to pay my bill but it won't let me. Times out everytime.

  • ZarkMucksBarns Zark Muckerbarn (@ZarkMucksBarns) reported

    @Telus buying #ADT was fine. Telus buying ADT to have it sold at the retail mobile phone locations was fkn stupid. They don't install the home security, they don't see the home security equipment, and they don't do these activations everyday. You need to open a showroom, man

  • MylisaDawn Lisa Marie (@MylisaDawn) reported

    @telus @TELUSsupport care to explain why you restricted my service while there is an active @CCTS_CPRST investigation? My understanding is this is a violation?

  • Innanenights Shane (@Innanenights) reported from Toronto, Ontario

    Still having a horrid time with my data services. My connection times out, or takes forever to load. Same with other Telus customers around me. What’s happening @TELUSsupport ?

  • Peter271046 Peter Easton 🇺🇦 (@Peter271046) reported

    @Ed3463 @MPelletierCIO Telus, Bell and Rogers should be broken up...