Telus Outage Report in Edmonton, Alberta
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If you are having issues, please submit a report below.
The latest reports from users having issues in Edmonton come from postal codes T5H, T5A, T5R, T5K, T5T, T6W, T5Z and T5G.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (25%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (4%)
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E-mail (4%)
Live Outage Map Near Edmonton, Alberta
The most recent Telus outage reports came from the following cities: St. Albert, Edmonton, Sherwood Park and Fort Saskatchewan.
| City | Problem Type | Report Time |
|---|---|---|
 St. Albert |
Wi-fi | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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I_am_no_one
(@Deaner_232) reported
from
Edmonton, Alberta
@nothatsyou Damn, I was hoping for much higher speeds this week. I guess I'll put up with my normal Telus 5g signal til then!
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Erin Danforth
(@eenied) reported
from
Edmonton, Alberta
@BilskiSuzanne I still have one because every time I try to cancel it Telus lowers my rate and offers me discounts on my cable/internet. Pretty soon they will be paying me to have a landline. (I’m 48)
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Megan cleveland
(@megskc_) reported
from
St. Albert, Alberta
@craigjesske @TELUS @TELUSsupport No service myself as well
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Renato Gandia 🇵🇭🇨🇦🏳️🌈
(@RenatoGandia) reported
from
Edmonton, Alberta
Really excited about moving back to Calgary, but @Telus is making it difficult. Why did you cancel our connection appointment tomorrow that we scheduled weeks ago and you don’t give explanation? Or provide acceptable solutions?
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Lolo Avalon
(@lolo_avalon) reported
from
Edmonton, Alberta
@hayu yet AGAIN, the Hayu iPhone app, the Apple TV app, Telus app & the streaming method - NOTHING WORKS. I spend more time fighting with your system than I do watching shows. I'm not paying for this anymore!!!! Worst quality of any streaming service period.
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Megan cleveland
(@megskc_) reported
from
St. Albert, Alberta
Anyone else with Telus have no service right now
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Julia
(@julial04) reported
from
Edmonton, Alberta
I think the people at Rogers knew I was going to use my day off to finally switch my phone provider to Telus, that’s why it’s down across the country. Sorry everyone 🙈🙈
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Vivid Print
(@vividprint) reported
from
Edmonton, Alberta
And honestly @TELUS why does it take six days to repair internet service? It’s not like we’re in the middle of nowhere. Too beholden to your shareholders to have adequate staffing? Poor outsourcing decisions? What’s up?
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jewelsb
(@getbent1976) reported
from
Edmonton, Alberta
@TELUS I’d love to watch this except I have ghetto pathetic internet service and @TELUS isn’t doing their jobs to upgrade my building.
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Ben Morley
(@Ben_Morley92) reported
from
Edmonton, Alberta
@momfromearth @davehodge20 @WhitecapsFC You think Telus is any better? They sent my job to India in 2019 and then announced higher stock dividends the next quarter. This problem is systemic.
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Evie
(@EvieNightstar) reported
from
Edmonton, Alberta
@TinDizzy Telus just isn’t good in really old buildings. We switched to Shaw and have zero issues now.
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Chris
(@patsnation0917) reported
from
Edmonton, Alberta
Has anyone elses @TELUS service been ****** lately? Mine's been glitchy and lags everytime I use the guide. I've reset everything by unplugging and plugging in again. Had service guys out here 3 times in the last 4 months. Is @shaw any better?
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Vivid Print
(@vividprint) reported
from
Edmonton, Alberta
Rather than purchasing $25 gift cards to support small business during the pandemic with @TELUS #standwithowners, a crass marketing campaign masked as philanthropy, how about providing reliable service so that small businesses can actually operate?
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Chris
(@patsnation0917) reported
from
Edmonton, Alberta
Hey @TELUS your services are ****. Why the hell am I paying for a glitching and freezing tv service. It 2021. Get your **** together.
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Cory
(@CoryCVC) reported
from
Edmonton, Alberta
Hey @TELUS @TELUSsupport are we having issues with text messages in Edm area? I can receive but cannot reply..help
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Art New
(@ArtieCubed) reported
from
Edmonton, Alberta
@TELUS great customer service, yeah right. Absolutely brutal! Told everything was fine with transferring internet and Optik TV last week. When it wasn’t someone supposed to call on Monday and finish job. Didn’t happen. Called twice and on hold for over an hour. Shaw here I come.
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Eevee
(@JustCallMeEevee) reported
from
Edmonton, Alberta
@WhiplashHimself @TELUS @jeffstire5 Being locked in a stupid contract and not being able to afford any of Shaws currently listed internet plans :( if we could afford to switch we would.
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Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰
(@yegventures) reported
from
Edmonton, Alberta
@trinighyul @TELUSsupport @TELUS Oh that's horrible. A couple years ago I was part of the 1% of users who had no email service for weeks.
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mariam
(@mariamdena) reported
from
Edmonton, Alberta
anyone else’s telus phone and Internet not working?
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Dwayne Nemlander
(@biggbusdriver) reported
from
Edmonton, Alberta
@m_belenky @TELUS There’s a outage in western Canada
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Emma Lazarus
(@EmmaLazarus9) reported
@JimSenko Crushed that @telus became shady enough to Bait&Switch working families with door to door sales. Agreed to a great price on setup only to be told at bill time deals start 3 months later? Paying for service while SIM cards are in the mail? #feelingscammed @cbcgopublic
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Jonavin
(@Jonavin) reported
The way @telus deals with ESIM is just bizarre and inefficient. I dare anyone in the world to give me of a worst example of ESIM handling.
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PB
(@PB69096513) reported
@TELUSsupport @TELUS I was@told by your loyalty department that I won’t be charged for a tech visit but they still end up charging me $150 and no one answers the call. Ridiculous service. It was a faulty modem and I am paying
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Brett Miller
(@BrettMillerAB) reported
@TELUS it's about time you start getting call centre's in canada instead of the Philippines. Stop using our money to pay for foreign jobs. My wife is Filipina and ends up talking in tagalog so the can properly understand. And then they tell her how bad #telus is to work 4 there.
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figuec
(@FigueContre) reported
@TELUS @koodo bad, bad.... the worst customer service... NO ONE contacts me to solve a problem. The phone number on their website is just a machine with an automated response. BAD SERVICE!!!!
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Terrence Paul
(@TerrencePaul5) reported
@NurseShark4 @rhtunstall That's exactly what they want you to say... enough times so they can jump back in a say, "we have a solution"... "telus privatization"
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figuec
(@FigueContre) reported
@koodo @TELUS I bought a phone that was supposed to arrive on Thursday as a gift. It is Saturday and I still do not have the phone in my possession. NO ONE is answering the phone, it's just an answering machine. How is it possible that they can have this bad service?
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Ultimate666💯🇨🇦 🇨🇮 🇺🇦
(@Ultimate666) reported
@dstiddypop43 I pay $15 per month to Telus, yes, prepaid, for unlimited texting. They provide for another $3, 5 minutes of talk. Apparently I am required to have the talk part whether I want it or not. They hate people like me because they cannot raise my cost, **** them
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Mehul P
(@munnoob) reported
@TELUSsupport our wireless signal in Walker lakes @CityofEdmonton is terrible telus needs to invest in some wireless tower. Barely get 1 bar on multiple telus devices.
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Pat Guist she/her 🇨🇦
(@guist_pat) reported
Kudos to Mark @TELUSsupport for internet problems. Best customer service experience I’ve had with Telus 🫶