1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Telus
  6. ❯
  7. Edmonton
Telus

Telus outages and service status in Edmonton, Alberta

Service-wide status: Telus

No problems detected

If you are having issues, please submit a report below.

Full Outage Map
  • Telus generated 0 outage signals in the last 24 hours around Edmonton, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Phone, and Wi-fi.
  • Latest local activity: Sep 19, 9:26 AM MDT.

Share of direct reports from this area over the past 30 days.

  • 64% Internet (64%)
  • 27% Phone (27%)
  • 9% Wi-fi (9%)

The latest reports from users having issues in Edmonton come from postal codes T5T , T6C , T6W , T5E , T6L , T5H , T6T and T6X .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Edmonton, Alberta

Telus signals over the past 24 hours, with local activity from Edmonton, Alberta and nearby areas. The dashed baseline applies to service-wide activity, not to local outage confirmation.

  • Service-wide signals
  • Service-wide baseline

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Edmonton, Alberta

The most recent Telus outage reports came from the following cities: Edmonton, and Sherwood Park.

CityProblem TypeReport Time
Edmonton Wi-fi 4 days ago
Sherwood Park Phone 9 days ago
Edmonton Phone 10 days ago
Edmonton Phone 16 days ago
Edmonton Internet 17 days ago
Edmonton Internet 19 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

  • ArtieCubed
    Art New (@ArtieCubed) reported from Edmonton, Alberta

    @TELUS great customer service, yeah right. Absolutely brutal! Told everything was fine with transferring internet and Optik TV last week. When it wasn’t someone supposed to call on Monday and finish job. Didn’t happen. Called twice and on hold for over an hour. Shaw here I come.

  • dirklancer
    🎂 🚧 Jeff Nachtigall (@dirklancer) reported from Edmonton, Alberta

    @Ell_Chris I emailed picture of the "Telus Field" parking sign, and the "ReMax Field" sign at the entrance, and said I wasn't aware of any event at (or the existence of) "Telus Field". I was then told the issue was resolved.

  • YvetteGillam
    Yvette Gillam (@YvetteGillam) reported from Edmonton, Alberta

    @jesssicrap @TELUS I'm just happy I'm not at work. Cause we can't call for help when we got no cell, my last STARS activation, booster was down and had to get someone to drive 20 min for service 😳 good times, not.

  • Harpe97
    ChiefBadger 37-25-9 (@Harpe97) reported from Edmonton, Alberta

    Is it just me or does @TELUS have the worst, most time consuming prompts on the phone? Even for something simple that you need a quick answer for clarification on your bill. And the new 4K cable box is brutal service compared to regular cable? Is it the new Samsung tv? 😡

  • rmthespian
    rmthespian (@rmthespian) reported from St. Albert, Alberta

    @maxfawcett @TD_Canada I felt bad for the Telus rep as I’m sure he and so many others were being overwhelmed. First thing he did was apologize profusely for the wait. I just wish they had the call back system instead of waiting that long.

  • big_fan2019
    𝕓𝕚𝕘_𝕗𝕒𝕟𝟚𝟘𝟙𝟡 (Non-Parody account) (@big_fan2019) reported from Edmonton, Alberta

    @TELUSsupport trying to rotate and video on the Telus OPTIK app sucks it doesn’t work why

  • David_Yeh
    socially_awkward (@David_Yeh) reported from Edmonton, Alberta

    Telus fixed our PVR not recording issue by replacing our digital box, but now our box randomly freezes and reboots and it super hot to the touch 😡🤬😩🧐

  • vividprint
    Vivid Print (@vividprint) reported from Edmonton, Alberta

    And honestly @TELUS why does it take six days to repair internet service? It’s not like we’re in the middle of nowhere. Too beholden to your shareholders to have adequate staffing? Poor outsourcing decisions? What’s up?

  • MHClark2617
    Mary-Helen Clark (@MHClark2617) reported from Edmonton, Alberta

    Really disappointed in @TELUS, who suspended my service with zero warning, leaving my entire home without internet. This is the second time it’s happened in a year. Maybe it’s time to make the switch to @shaw.

  • RossFlats
    Ross Flats Vintage Apparel (@RossFlats) reported from Edmonton, Alberta

    @EdmFootballTeam @TELUS “It’s all how you look at it, we’re either short 5 yards for a 1st down or we only need 5 yards to keep the chains moving”

  • tburns34
    Taylor Burns (@tburns34) reported from St. Albert, Alberta

    Hey @TELUSBusiness you’re customer service is horrifying. Made the switch to Shaw and will be switching my home internet and personal cell phone as well. You’re a joke @TELUS

  • MehakGill123
    MEHAK GILL (@MehakGill123) reported from Edmonton, Alberta

    @TELUSsupport Please help Me with Account Number 38040078 i have been ripped off by telus.

  • Harpe97
    RinkRatt 37-25-9 (@Harpe97) reported from Edmonton, Alberta

    @McOilers @shaw @TSN_Sports Shaw I’m assuming. I have TELUS and no issues

  • JustCallMeEevee
    Eevee (@JustCallMeEevee) reported from Edmonton, Alberta

    @WhiplashHimself @TELUS @jeffstire5 Being locked in a stupid contract and not being able to afford any of Shaws currently listed internet plans :( if we could afford to switch we would.

  • JustCallMeEevee
    Eevee (@JustCallMeEevee) reported from Edmonton, Alberta

    Telus internet has created so many problems with my streaming schedule 😩 if things continue like this over the next month or two we’re going to need to switch ISP’s. With that being said.... anyone know if anyone is hiring? Mama needs a new job ASAP.

  • lolo_avalon
    Lolo Avalon (@lolo_avalon) reported from Edmonton, Alberta

    @hayu yet AGAIN, the Hayu iPhone app, the Apple TV app, Telus app & the streaming method - NOTHING WORKS. I spend more time fighting with your system than I do watching shows. I'm not paying for this anymore!!!! Worst quality of any streaming service period.

  • thetrblwthtracy
    tracy gora (@thetrblwthtracy) reported from Edmonton, Alberta

    @TELUS where are the reward points for my cell service? I pay $163/month and get nothing. The pmt is never late & I’ve been a customer since 2012. My Home Services are LINKED. Norton Security is LINKED. My Apple Watch is LINKED. Fourteen points in almost 2 years?? C’mon #telus

  • ChrisLaBossiere
    Chris LaBossiere 🚠 (@ChrisLaBossiere) reported from Edmonton, Alberta

    I am going to cancel my @Shawhelp cable service as a Christmas present to myself. 3 months of half of my channels not working, at full price, was being tolerated. Die Hard on Christmas Eve not working, unacceptable. @TELUS you’ll be up.... get ready. 🎄

  • RealFakeMacT
    RealFakeMacT (@RealFakeMacT) reported from Edmonton, Alberta

    @koodo It’s not only my phone. All 4 of our phones have terrible reception all over Beaumont and also on our community FB page it appears to be happening with all Koodo, Telus, and Bell customers.

  • KeeperOfSheep
    East meets West (@KeeperOfSheep) reported from Edmonton, Alberta

    @TELUS how many clients are your online customer service chat agents expected to juggle at the same time. 20 minutes to confirm one detail, and a call from same agent asking for a different client confirms they juggle clients instead of resolving issues and moving on..

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • vivthelesbian
    viv 🧀💛👑 (@vivthelesbian) reported

    @hotglassofskank @RonnyTheSinner i used to work for telus and had a widow come in to cancel her late husbands cell phone so i had to call corporate and they’re like “we need proof” and she’s like “he died two days ago i don’t have any yet & can’t afford the bill coming out tomorrow” and they said “well too bad!”

  • JasonI_X
    jay X (@JasonI_X) reported

    @fordnation Ontario. • Industry dominance — Groceries: Top 4-5 chains control ~72-80% market share, fueling high food prices (up 30% in 5 years, highest G7 food inflation). Telecom: Big Three (Bell/Rogers/Telus) hold 80-90% wireless market, high bills. Car insurance: Elevated rates in many provinces. • Real estate — Foreign buyer ban extended to Jan 2027, but past offshore/domestic investor activity inflated prices; housing remains unaffordable. • Private colleges — “Diploma mills” exploit international students with misleading promises, poor quality; crackdowns ongoing amid permit caps. • Tax overload — Paycheque deductions, GST/HST on buys, property taxes, embedded in utilities/fuel/bills, plus annual filings — heavy multi-level burden. Other pressures: Soaring cost of living (groceries/utilities/housing), long healthcare waits, big bank fees, productivity stagnation, wage insecurity despite data debates.

  • MusicMan1730
    Roger Loves Music (@MusicMan1730) reported

    Telus @TELUS @TELUSsupport What is the phone number to cancel my Home Service? I need to speak with someone to help explain to me why my bill went up $140

  • perfectrose2011
    Wendy 🇨🇦 (@perfectrose2011) reported

    @TELUSsupport Investigate the many who make spam calls to your customers. Also with your sentence, did you not understand my comments. Not asking for any help but complaining about spam calls by those saying they're from Telus.

  • nikoncooldix
    harry potter and the domestic assault allegations (@nikoncooldix) reported

    @DAKKADAKKA1 apple starts making their iphones in india and then everything gets leaked, crunchyroll uses telus security - which may be canadian but telus outsources all their customer service to india - and there's a huge crunchyroll data breach it's always ******* indians

  • TrainItRight
    Alicia Bell | Performance & Fitness Coach (@TrainItRight) reported

    @TELUS Its frustrating going from an influencer account at one point to bad customer service and sky high bills.

  • TakeAstanned
    TakeAstan (@TakeAstanned) reported

    @mike00617140414 @VoteCanadaCom Telus from the top down is being infiltrated by these retards.

  • foolonthehill
    Brine (@foolonthehill) reported

    @MPelletierCIO @TELUS is so badly run. I went months dealing with them installing fiber to my door and when it was finally time to light it up, a rep came to the door asking for my ID to run a hard credit check. Hard pass on that for a monthly subscription. So I am not a Telus customer.

  • TELUS
    TELUS (@TELUS) reported

    @bigmatt_f Hey Matt, looks like the TV signal's been lost. Sounds like this may be an ongoing thing? Usually this happens when there's an issue getting the signal to the TV box. That could be caused by anything in the line as far back as Telus, if you experience internet issues as well, or it could be something as simple as the cable, or wireless connection from the modem/boost to the box. If it's wireless , try rebooting modem/hub, boost, then tv box, and if it's wired, do the same thing but reboot any adapters that the cables might be hooked up to as well. Telus expert messaging in the app is your best bet for troubleshooting with a person the digital space, or you can give us a call and can help you with next steps. If something like this is Telus caused, we can definitely credit for the downtime.

  • minnysan
    Diversity Workshop, CCIP™ 🔨 (@minnysan) reported

    @EPCOR Why? Are you going to repair my telephone line now? Telus is already on it. I told them to send the bill to you. Your garbage trucks are constantly hitting lower telephone/cable lines in the alley when dumping carts. I see it all the time. I'm positive this isn't the first time

Recent Telus reports in Edmonton, Alberta

Latest available direct user reports from this city and nearby areas. These are individual observations, not confirmed incidents or a complete outage history.

  • Edmonton: Wi-fi
  • Sherwood Park: Phone
  • Edmonton: Phone
  • Edmonton: Phone
  • Edmonton: Internet
  • Edmonton: Internet

Telus detected incident history

These records describe service-wide increases in reported problems. They do not confirm an outage at every address. Recorded end times describe our detection window, not a provider-confirmed repair.

  • Detected:
    No end recorded. This alone does not establish the current status.
  • Detected:
    No end recorded. This alone does not establish the current status.
  • Detected:
    Detection ended: (12 minutes)
  • Detected:
    No end recorded. This alone does not establish the current status.
  • Detected:
    No end recorded. This alone does not establish the current status.
  • Detected:
    Detection ended: (1 minutes)

Telus outage reports by location

Choose a location to check local Telus reports and activity.

Alberta

All Telus report locations