Telus

Telus Outage Report in Edmonton, Alberta

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The latest reports from users having issues in Edmonton come from postal codes T5H, T5L, T5T, T5W, T5A, T5K, T5P and T5R.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Edmonton, Alberta 01/23/2025 11:50

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Total Blackout (3%)

    Total Blackout (3%)

Live Outage Map Near Edmonton, Alberta

The most recent Telus outage reports came from the following cities: St. Albert, Edmonton, Sherwood Park and Fort Saskatchewan.

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City Problem Type Report Time
CanadaSt. Albert Phone
CanadaEdmonton Phone
CanadaEdmonton TV
CanadaEdmonton Phone
CanadaEdmonton Phone
CanadaEdmonton Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

  • NadineYeg NadineBaileyUnifor (@NadineYeg) reported from Edmonton, Alberta

    @TELUS @TELUSsupport you changed emails and I still can’t access. 2 days on the phone and still not help. #horrible #worstserviceever

  • julial04 Julia (@julial04) reported from Edmonton, Alberta

    I think the people at Rogers knew I was going to use my day off to finally switch my phone provider to Telus, that’s why it’s down across the country. Sorry everyone 🙈🙈

  • CoryCVC Cory (@CoryCVC) reported from Edmonton, Alberta

    Hey @TELUS @TELUSsupport are we having issues with text messages in Edm area? I can receive but cannot reply..help

  • debs_wolf Debbie W (@debs_wolf) reported from Edmonton, Alberta

    @shmitzysays I did with Telus but a restart of my phone seemed to have solved the issue

  • KatyMackay Katy Mackay (@KatyMackay) reported from Edmonton, Alberta

    hey @TELUSsupport, I’ve talked to two Telus tech support people already today. No access to Twitter, app or browser, while on wifi. Fine on data. The tech guys reset it and I get access for a minute, and then it goes out again. I see BC also had this issue.

  • YvetteGillam Yvette Gillam (@YvetteGillam) reported from Edmonton, Alberta

    @jesssicrap @TELUS I'm just happy I'm not at work. Cause we can't call for help when we got no cell, my last STARS activation, booster was down and had to get someone to drive 20 min for service 😳 good times, not.

  • DatBawse Just Cam. (@DatBawse) reported from Edmonton, Alberta

    Why ******** does my Telus cable/internet bill keep going up, despite me not making any ******* changes to my service. Used to be $189 now it's $210.

  • Deaner_232 I_am_no_one (@Deaner_232) reported from Edmonton, Alberta

    @nothatsyou Damn, I was hoping for much higher speeds this week. I guess I'll put up with my normal Telus 5g signal til then!

  • yegventures Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported from Edmonton, Alberta

    @trinighyul @TELUSsupport @TELUS Oh that's horrible. A couple years ago I was part of the 1% of users who had no email service for weeks.

  • patsnation0917 Chris (@patsnation0917) reported from Edmonton, Alberta

    Hey @TELUS your services are ****. Why the hell am I paying for a glitching and freezing tv service. It 2021. Get your **** together.

  • ArtieCubed Art New (@ArtieCubed) reported from Edmonton, Alberta

    @TELUS great customer service, yeah right. Absolutely brutal! Told everything was fine with transferring internet and Optik TV last week. When it wasn’t someone supposed to call on Monday and finish job. Didn’t happen. Called twice and on hold for over an hour. Shaw here I come.

  • KeeperOfSheep East meets West (@KeeperOfSheep) reported from Edmonton, Alberta

    @TELUS your dealers in SW Edmonton are giving you a bad reputation with repeated attempts to solicit door to door, even after saying no and advising to leave the property. Stop supporting these sales tactics and leave people alone in their homes.

  • RenatoGandia Renato Gandia 🇵🇭🇨🇦🏳️‍🌈 (@RenatoGandia) reported from Edmonton, Alberta

    Really excited about moving back to Calgary, but @Telus is making it difficult. Why did you cancel our connection appointment tomorrow that we scheduled weeks ago and you don’t give explanation? Or provide acceptable solutions?

  • EvieNightstar Evie (@EvieNightstar) reported from Edmonton, Alberta

    @TinDizzy Telus just isn’t good in really old buildings. We switched to Shaw and have zero issues now.

  • mariamdena mariam (@mariamdena) reported from Edmonton, Alberta

    anyone else’s telus phone and Internet not working?

  • lolo_avalon Lolo Avalon (@lolo_avalon) reported from Edmonton, Alberta

    @hayu yet AGAIN, the Hayu iPhone app, the Apple TV app, Telus app & the streaming method - NOTHING WORKS. I spend more time fighting with your system than I do watching shows. I'm not paying for this anymore!!!! Worst quality of any streaming service period.

  • irobox_Cap Can someone help me open this jar? (@irobox_Cap) reported from Edmonton, Alberta

    @TELUS wtf I was supposed to get a TV with my home severices and now I'm not. Come pick up your cable boxes

  • YvetteGillam Yvette Gillam (@YvetteGillam) reported from Edmonton, Alberta

    @I_Am_The_Storm_ @TELUS Ever time @TELUS goes down at work, I poop a little and pray no one does anything dumb.

  • NadineYeg NadineBaileyUnifor (@NadineYeg) reported from Edmonton, Alberta

    @TELUS @TELUSsupport you changed emails and I STILL CANT ACCESS. 4 hrs yesterday and no help and so far 1 he today and I have been transferred to 3 did department. #horribleservice

  • patsnation0917 Chris (@patsnation0917) reported from Edmonton, Alberta

    Has anyone elses @TELUS service been ****** lately? Mine's been glitchy and lags everytime I use the guide. I've reset everything by unplugging and plugging in again. Had service guys out here 3 times in the last 4 months. Is @shaw any better?

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • ShansAshley Igbo and Shansdoe (@ShansAshley) reported

    @khalnero @TELUS My UK chip will have to serve me when they cut my service because AINT NO FUKN WAY

  • WesleyJBarSim Wesley J Barisoff-Simpson (39) (@WesleyJBarSim) reported

    @Shawhelp No, I’ve never missed a payment, AND both my mobile and internet accounts are in good standing. Yet, I can’t get financing for a new phone because I’m working on paying off my student loans? No thanks my iPhone 6 and I aren’t talking to you anymore. Maybe ill go back to Telus…

  • nougat_c Dancer Jayne (@nougat_c) reported

    @vote4robgill @TELUS My experience with TELUS is they will offer a "great" deal to entice you to become a customer and before long you'll get notification that the rates are going up. Was constantly on the phone with Loyalty. They ended up suggesting I move to their subsidiary company Koodo Mobile.

  • khalnero Bamsee Blaster (@khalnero) reported

    @ShansAshley @TELUS ****.

  • racing_flamingo db (@racing_flamingo) reported

    @koodo the #koodoAssist function on your website is completely ******* useless, that's some #Telus level customer service from the 90's. I guess you're just relying on the fact that Rogers will always suck harder than you do.

  • Ice_Cream_Jones Lizzy | jonescommaicecream (ENVTuber) (@Ice_Cream_Jones) reported

    Telus is giving me a home security camera but what if i just set that to watch the bushes where the birds like to hang out...

  • bymikestephens Michael Stephens (@bymikestephens) reported

    @ATFulemin The customer service people should call your bluff “what are you gonna do? Go to bell? Telus? Get ****** you’re stuck with us until you die”

  • ScottBeazley Scott Creasie (@ScottBeazley) reported

    @TELUSsupport @TELUS received despicable customer service this past week. 15+ years with Telus and I will never again renew another contract or continue to be a customer.

  • simonhavenhand Simon Havenhand (@simonhavenhand) reported

    @TELUSsupport I've been on the phone with @TELUSsupport for 1 hour and 4 minutes and no one is able to provide me with an answer to my query. Now asking for an email or postal address to submit a complaint to, which I'm told "does not exist". Disappointing. @TELUS Help?

  • simonhavenhand Simon Havenhand (@simonhavenhand) reported

    I’ve been on the phone with @TELUSsupport for 1 hour and 4 minutes and no one is able to provide me with an answer to my query. Now asking for an email or postal address to submit a complaint to, which I’m told “does not exist”. Disappointing. @TELUS Help?