Telus outages and service status in Port Hastings, Nova Scotia

Problems in the last 24 hours in Port Hastings, Nova Scotia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Port Hastings, Nova Scotia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  don't chew with your mouth open (@kFaNsUpAfLy) reported 12 minutes ago

  @TELUSsupport @TELUS if there is a known issue with @SamsungMobile phones not receiving calls, pls issue a statement rather than leave customers with no resolution.

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  Here Comes the Buium (@MyHockeyBurner) reported 12 minutes ago

  Going to switch to Telus if @Sportsnet650 is down this morning because of layoffs

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  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 13 minutes ago

  TELUS Digital ran 90,000 simulations training contact center agents with ElevenLabs voice AI. Result: 20% faster onboarding. Early signs of lower turnover. Then they deployed an ElevenAgents voice agent to proactively call newly activated internet customers in their first 90 days. Outcome: customers who got the proactive call were less than half as likely to cancel within 30 days. Let me translate that into a number most contact center leaders will recognize. If you're running a telco with 100,000 new activations per quarter and a 15% 30-day churn rate — that's 15,000 customers churning before they even form a habit. Cut that rate in half with a proactive voice AI call and you're retaining 7,500 additional customers per quarter. At $50/month average revenue per customer over a 24-month average lifecycle, that's $9M in preserved revenue per quarter from a single proactive AI workflow. This is the number that shifts the conversation from "AI pilot" to "AI mandate." Three things are worth noting about the TELUS/ElevenLabs model: **1. They kept humans in the loop for complexity.** ElevenAgents handle high-volume routine calls and route complex or sensitive issues to human agents — who receive better-qualified interactions. The human workload improves in quality, not just quantity. **2. The agent training use case is often bigger than the customer-facing use case.** 90,000 simulations means new hires have practiced situations they might not encounter in their first 6 months of calls. That preparation is invisible on a dashboard but shows up in first-call resolution and escalation rates. **3. TELUS Digital is now a preferred implementation partner, not just a customer.** That's a distribution signal. Enterprise contact center operators trust vendors who can show they've operationalized the technology themselves. At Ender Turing we track enterprise CX deployments closely. The pattern from the last 12 months is clear: the organizations getting results aren't running bigger pilots. They're moving production workloads incrementally — starting with high-volume, low-variance use cases like proactive onboarding calls — and building from that baseline. 90,000 training simulations. 50% churn reduction. These aren't beta numbers. They're the new competitive baseline. If your team is still in the "exploring voice AI" phase, that baseline just moved.

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  Living the Vanisle Life 🇨🇦🇨 (@IHateCold1234) reported 14 minutes ago

  @GotokujiLou @Francois_Houle @PierrePoilievre Yes. Even Telus employees in Calgary don’t like calling the Telus help line. My stepson works for Telus there.

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  Craig T. Miller (@cckcmiller) reported 15 minutes ago

  @TELUSsupport how bad is your support that I cannot find a phone number to call support. Telus assist is a joke and anytime I have gotten into your support queue it has been a joke.

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  D.Connors (@dvconnors5) reported 18 minutes ago

  A friend was workin' for a telephone company for a bit there,said he called up a customer one time,"Hi,this is Frank from Telus calling for a Ms.B.Licker or Liker? Something about an outstanding bill of...

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  Pink Isntwell (@PinkIsntwell1) reported 22 minutes ago

  @CTVNews Fk @Rogers . Everyone who deals with them should cancel all their services and switch to @TELUS. It's better service and it's cheaper

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  Lionel - not Richie (@rebelsforum) reported 23 minutes ago

  @AlleyDalley @Rogers Telus just as bad

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  Lauri (@Lauri40681301) reported 25 minutes ago

  Did Telus internet just go down? We were watching the soccer game & nothing now

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  Paul (@paul_siddaway) reported 28 minutes ago

  @ColleenEJordan1 @jodyvance @TELUS Thanks for bringing this up … we pay for a Premium Service and getting the services we are paying for is nearly impossible!!!