Telus Outage Report in Vancouver, British Columbia
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The latest reports from users having issues in Vancouver come from postal codes V5Z , V5X , V5T , V6Z , V5V , V6H , V5S and V6B .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Vancouver, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (49%)
- Phone (23%)
- Wi-fi (12%)
- TV (7%)
- E-mail (5%)
- Total Blackout (4%)
Live Outage Map Near Vancouver, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Richmond, Burnaby, and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 19 hours ago |
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Total Blackout | 2 days ago |
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Internet | 2 days ago |
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Internet | 2 days ago |
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TV | 4 days ago |
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Wi-fi | 4 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Vancouver, British Columbia
Latest outage, problems and issue reports in Vancouver and nearby locations:
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Bradley Smith (@bradley) reported from Kensington-Cedar Cottage, British Columbia@hellofisher I’ve had really good experience with the speeds and reliability of TELUS in my building (which is newer). Customer support is mediocre but has helped when I’ve needed them.
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Aaron M (@BBMmeEH) reported from Vancouver, British ColumbiaWhen the time is right I will be switching out of @TELUS due to their poor choice of 5g provider this year 😞
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Paul McAfee (@MrPaulMcAfee) reported from Vancouver, British ColumbiaWhen you get amazing service from @shaw and @TELUS representatives - you don’t mind the cost so much. Alisha with @telusmobility was on the phone with me for almost 2 hours last night and she stuck with me to updates plans and phones. #ExperienceIsEverything
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Tall Paul 'Mr Vancouver' | 6’7 (@TallPaulsLife) reported from Vancouver, British Columbia@FEEZYDoesIT Struggles, it now “slows” down my data and doesn’t cut it off But let’s be honest this data costs TELUS nothing. Verizon has unlimited for cheaper than my 90$ 10 gigs cost... I’d add a gif but i don’t have the 10 min it will take to load @TELUS
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Stephanie Elizabeth (@StephKall) reported from Vancouver, British ColumbiaLOL @TELUS sent me a text today said it’s time to upgrade and they can help. I’ve had TELUS for years and the best they over me is $27 a month more for a two year contract 😂😂😂😂 #CustomerExperience #worst
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Samuel Armstrong (@RedSealSam) reported from North Vancouver, British Columbia@CraveCanada hello, my crave apps on smart tv and iPad are not letting me access any shows, and it says to contact service provider and that I’m not subscribed. I am subscribed and was literally watching a show yesterday. It also still working on my Telus on demand.
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Chris Withers (@Chris_Withers) reported from Norgate, British Columbia@TheSpecialist4 @TELUS Pure value: Freedom. Highly dependent on whether the service in your area does or does not lick.
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Haren (@HarenNt) reported from Vancouver, British Columbia“Customer complaints against Vancouver’s Telus surge 71%” - read this online today, and I must say I do agree 100% !!!! @TELUS
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Mike Chadwick (@runnerofthewild) reported from Westmount, British Columbia@TELUSBusiness hoping you can help, I have two cell phones and internet through Telus business and I've just had my cell bill and been charged $120 in roaming which is ridiculous for sending a couple of texts. Considering taking my business elsewhere
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The Real Thanksgiving was Last Month (@jsney20) reported from Burnaby, British ColumbiaTelus is bad. Please follow me for more Canadian Telecom info
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Amy Lanigan (@AmyMaree90) reported from Vancouver, British ColumbiaOur internet is so slow that the Telus app can't even run a speed test. Thank you @TELUS
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Natalie Lanoville 🇨🇦 🌱 (@NatalieLanovill) reported from Vancouver, British Columbia@EvaSiu21 @mtnbvan No way am I cancelling my account with @Telus... the other service providers are GARBAGE. But I DO care about the 5G issue and I bet a lot of other customers do too.
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Jeanne (@Meanchef) reported from West End, British ColumbiaGood morning @TELUS , my friend is not much of a Twitter user but I really want to use this platform, to get some serious action on his mobile service. Why is it a loyal customer to you get treated like you guys don't care. This is the 3rd time he had to do with his billing.
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Jeanne (@Meanchef) reported from West End, British ColumbiaI believe that there is someone in @TELUS @TELUSsupport that can help my inquiry. I don't think it's fair that you cut service on your paying customer and your system cannot process the glitch on your side.
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Shawn Sviridov (@galleryss) reported from Vancouver, British Columbia@TELUSsupport can you advise if there are communication issues with Telus Network and other Mobility networks at this time in British Columbia, and potential cause of the issue and restoration
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Trevor (@uniontrevor1975) reported from New Westminster, British Columbia@rbraich @TELUS @TELUSsupport U dont get it obviously. Outsourcing and paying these people nothing while giving horrible service #keepitlocal 🇨🇦
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@dooksofhazard @TELUSsupport I actually love TELUS mobility support. But this thing brands do with forcing you into a circular automated help situation is frustrating when you’re already frustrated.
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Tom Pearce (@tompearc) reported from Vancouver, British Columbia@TELUSsupport I have been down that telus alogorithm before... With no success. You have the box # and street intersection already.
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Daniel Fox (@danudey) reported from Mount Pleasant, British Columbia@MJohnso51022309 @Novusnow Two major outages in a month sounds real bad. Two major outages in five years sounds a lot better. If you think TELUS or Shaw are going to be more reliable though, I’m not sure you’ll find that’s the case.
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Tee (@Life_is_2_Long) reported from Delta, British Columbia@stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Double C (@flatfendered) reportedWell just finished watching F1 on @SpaceXStarlink no freezing no broken pictures no rebooting. 🖕🏻🖕🏻 you @TELUS and your ****** rural internet.
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MTBRider (@MTBRiderSS) reportedHey @TELUS @TELUSsupport your Optik TV App sucks. As does the rest of your TV. So angry I left Shaw.
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Keith Kuepfer (@KuepferKeith) reported@myworldtaw I have Telus and the service is garbage
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Mo 🇨🇦 (@The_MoBiz) reported@RichNolet @hussien_coding I switched to Telus prepaid and immediately they started calling me with spam calls trying to upsell me on **** I dont need. I dont answer their calls anymore.
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Eric Karjaluoto (he/him) (@karj) reported@mattsmithabb @TELUS It’s a shame when companies do this. The service seems like a reasonable value, but no one wants to feel tricked into a purchase.
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Alys (@AlysLH) reported@VancityReynolds Please bring @Mintmobile to Canada. We need an phone company that offers great service and prices instead of those big companies(Bell, Telus, Rogers...) that charge us way too much.
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Alex (@axfelix) reported@nealjennings if my wife didn't work for Telus I think it would actually be more cost effective for me to just switch back to AT&T for cell service even though I mostly live in Canada -- they take roaming for granted at this point
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B or not B (@chrmstr) reported@DominicLiberka @TELUS We’ve all tried everything!!! Why is it over a week and still can’t login to a subscribed service. What is wrong with your updated PikTV App?
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MTBRider (@MTBRiderSS) reported@_DamnBucky @TELUS @TELUSsupport I'm 100% going back after my 2 year contract. Nothing but issue after issue since I switched just 2 weeks ago. Both TV and internet.
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My World Through A Windshield 🇨🇦 (@myworldtaw) reported@tmarshalltransp At One point in time I think it made a lot of sense to run two phones. It really doesn't today. Both Bell and Telus (IDK about Rogers though) are offering plans with 50gb of data, unlimited North America calling and service in both Canada and the US for $100 a month