Telus

Telus Outage Report in Vancouver, British Columbia

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

The latest reports from users having issues in Vancouver come from postal codes V5Z, V5R, V6B, V5X, V5T, V5Y, V6G and V6K.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Vancouver, British Columbia 02/03/2026 09:30

February 03: Problems at Telus

Telus is having issues since 09:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (47%)

    Internet (47%)

  2. Phone (28%)

    Phone (28%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Live Outage Map Near Vancouver, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Burnaby, Richmond, Delta and North Vancouver.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Total Blackout
CanadaVancouver E-mail
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:

  • AmyMaree90 Amy Lanigan (@AmyMaree90) reported from Vancouver, British Columbia

    Our internet is so slow that the Telus app can't even run a speed test. Thank you @TELUS

  • Meanchef Jeanne (@Meanchef) reported from West End, British Columbia

    I believe that there is someone in @TELUS @TELUSsupport that can help my inquiry. I don't think it's fair that you cut service on your paying customer and your system cannot process the glitch on your side.

  • HarenNt Haren (@HarenNt) reported from Vancouver, British Columbia

    “Customer complaints against Vancouver’s Telus surge 71%” - read this online today, and I must say I do agree 100% !!!! @TELUS

  • scuttlebuttdad Scott Stevens (@scuttlebuttdad) reported from Delta, British Columbia

    @telusmobility Telus is currently bidding on a RFP for my company’s mobile contract for 220 line which I oversee. I’m not impressed by your teams customer service. I would of preferred “Our call centre made a mistake by telling you to come here, but let us ship it for you”.

  • RedSealSam Samuel Armstrong (@RedSealSam) reported from North Vancouver, British Columbia

    @CraveCanada hello, my crave apps on smart tv and iPad are not letting me access any shows, and it says to contact service provider and that I’m not subscribed. I am subscribed and was literally watching a show yesterday. It also still working on my Telus on demand.

  • Shamindiamonds Shahraz Kassam (@Shamindiamonds) reported from Burnaby, British Columbia

    25 hours without internet, tv or home phone! Come on @TELUS you need to improve your repair service. Can’t leave your customers in the dark for so long. Our whole neighborhood is without service since 10:30pm Wednesday night.

  • bradley Bradley Smith (@bradley) reported from Kensington-Cedar Cottage, British Columbia

    @hellofisher I’ve had really good experience with the speeds and reliability of TELUS in my building (which is newer). Customer support is mediocre but has helped when I’ve needed them.

  • tompearc Tom Pearce (@tompearc) reported from Vancouver, British Columbia

    @TELUSsupport I have been down that telus alogorithm before... With no success. You have the box # and street intersection already.

  • Chris_Withers Chris Withers (@Chris_Withers) reported from Norgate, British Columbia

    @TheSpecialist4 @TELUS Pure value: Freedom. Highly dependent on whether the service in your area does or does not lick.

  • AmyMaree90 Amy Lanigan (@AmyMaree90) reported from Vancouver, British Columbia

    @timberFox1123 I'm with Telus and having the same issue. I can't even run a speed test with the Telus app cause the internet capability is apparently non-existent.

  • MrPaulMcAfee Paul McAfee (@MrPaulMcAfee) reported from Vancouver, British Columbia

    When you get amazing service from @shaw and @TELUS representatives - you don’t mind the cost so much. Alisha with @telusmobility was on the phone with me for almost 2 hours last night and she stuck with me to updates plans and phones. #ExperienceIsEverything

  • jsney20 The Real Thanksgiving was Last Month (@jsney20) reported from Burnaby, British Columbia

    Telus is bad. Please follow me for more Canadian Telecom info

  • AmyMaree90 Amy Lanigan (@AmyMaree90) reported from Vancouver, British Columbia

    Wtf is up with my internet @TELUS

  • uniontrevor1975 Trevor (@uniontrevor1975) reported from New Westminster, British Columbia

    @rbraich @TELUS @TELUSsupport U dont get it obviously. Outsourcing and paying these people nothing while giving horrible service #keepitlocal 🇨🇦

  • Life_is_2_Long Tee (@Life_is_2_Long) reported from Delta, British Columbia

    @stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating

  • Meanchef Jeanne (@Meanchef) reported from West End, British Columbia

    Good morning @TELUS , my friend is not much of a Twitter user but I really want to use this platform, to get some serious action on his mobile service. Why is it a loyal customer to you get treated like you guys don't care. This is the 3rd time he had to do with his billing.

  • danudey Daniel Fox (@danudey) reported from Mount Pleasant, British Columbia

    @MJohnso51022309 @Novusnow Two major outages in a month sounds real bad. Two major outages in five years sounds a lot better. If you think TELUS or Shaw are going to be more reliable though, I’m not sure you’ll find that’s the case.

  • runnerofthewild Mike Chadwick (@runnerofthewild) reported from Westmount, British Columbia

    @TELUSBusiness hoping you can help, I have two cell phones and internet through Telus business and I've just had my cell bill and been charged $120 in roaming which is ridiculous for sending a couple of texts. Considering taking my business elsewhere

  • KelseyWebbratz Kelsey Webb (@KelseyWebbratz) reported from Burnaby, British Columbia

    Got home at 3am after a long shift only to find that I have no internet and no TV. Luckily @TELUS has 24/7 tech support! Gotta say that their phone operator Christian was the most pleasant voice I've ever heard @TELUSsupport! Too bad my Fibre problems can't be fixed remotely.

  • FreakyFelicia F3L!C!A S!LVA (@FreakyFelicia) reported from New Westminster, British Columbia

    After months of being unable to find Sons of Anarchy on any streaming service in Canada including FXnow... @TELUS has finally blessed me with all 7 seasons on demand with FXnow. Now I dont have to suffer through all the scratched disks at the library

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • _Jydeman James (@_Jydeman) reported

    Just when I think Telus is the worst telecom company in the world, someone reminds me of Globacom😬😬

  • SameerApteMD Sameer Apte (@SameerApteMD) reported

    @TELUSsupport Recently transferred two numbers from VoIP to telus. Short codes for sms verification are not enabled for either number. Please enable short codes. I Have called and waited on hold to sort out this issues 3 times over 5 hours. So instead I'm trying this way...

  • eischrista Christa Eisbrenner (@eischrista) reported

    Hey @TELUS it has been 24 hours since I realized you had disconnected my phone service again, and two hours since @TELUSsupport told me to send them a DM with no follow up. Can you going to give me my phone number and service back? Are you going to pay me out for the remainder

  • S2catz Stuart Wright (@S2catz) reported

    @cassejarvis @TELUS @TELUSsupport Turn off the WiFi assist - which kicks in cell data to support a weak WiFi connec’tn. Also, make sure your WiFi connec’tn is set to auto-join if the signal drops and it doesn’t reconnect automatically. Go through your apps and turn off cell data for apps you don’t need off wifi.

  • eischrista Christa Eisbrenner (@eischrista) reported

    Hey @TELUS I got a text this evening with my new pin # and I knew I was in trouble. Since I joined my husband with a Telus family plan last September you have cut my service and tried to recirculate my number 4 times. I knew I was in trouble so I called 611. The rep couldn’t

  • slawman75 slaw (@slawman75) reported

    @stephen_taylor Rigers, Bell and Telus could never compete as they have become totally reliant on the govt to protect them. They’d all get bought out within 5 years.

  • mrussellphoto Michael Russell 🌻 (@mrussellphoto) reported

    @PeterVogel Pretty sure my provider is on the Telus network and it is about the same here. Maybe 1-2 bars outside, rare to get any indoors. 2FA via text can be a real pain!

  • tiredicunurse Suzy Q (@tiredicunurse) reported

    @DrJenGunter Does freedom have good service in Ottawa? Their prices are usually better then Rogers/Telus

  • sarahthefrey Frey (@sarahthefrey) reported

    @DrJenGunter I have used Koodo for years. They're on the Bell/Telus network and have really transparent rates, data cap heads up, and the customer service has always been good.

  • NoreenS60453986 Noreen Smith (@NoreenS60453986) reported

    @CityNewsVAN This closures are getting bad wonder what Dix is gonna do? Maybe call Telus? Can’t get into a walk in clinic, how bad does it have to get before we get a reaction from our Government?