Telus Outage Report in Vancouver, British Columbia

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Vancouver, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Richmond, Burnaby, and New Westminster.

City	Problem Type	Report Time
Vancouver	Internet	13 hours ago
Vancouver	Total Blackout	1 day ago
Vancouver	Internet	1 day ago
Vancouver	Internet	2 days ago
North Vancouver	TV	3 days ago
Vancouver	Wi-fi	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:

• 
  David Schreck (@StrategicThghts) reported 5 minutes ago from North Vancouver, British Columbia

  @TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

• 
  Dave Pasin (@dave_pasin) reported 6 minutes ago from Vancouver, British Columbia

  @entwistled is CEO of @telus perhaps worst company in Canada. More interested in PR & virtue signalling than actually serving customers. Inept, bureaucratic, misleading, hopelessly horrid customer service & actually bankrupt of purpose & direction. Avoid this clown show of a co!

• 
  Karla كارلا جبيلي (she/her) (@asianhabibti) reported 7 minutes ago from Vancouver, British Columbia

  Hassled 3 different customer service people from Telus on the phone for an hour and a half and got my monthly phone/cable/internet bill down $80. It pays to be a Pain In The ***.

• 
  Cam Cavers (@camcavers) reported 9 minutes ago from Vancouver, British Columbia

  @wanless64 @gregeh I get discounts as a Telus contractor but honestly my ISP is cheaper and faster. 500mbps up/down for $65/month…

• 
  Gustavo Lin | 林偉綸 (@Gusslin) reported 15 minutes ago from Vancouver, British Columbia

  Still habing issues with @TELUS wireless. Currently with 3G on my iPhone 12 pro max.

• 
  Sue🇨🇦 😎🍺 (@SuzieCanuck) reported 16 minutes ago from Vancouver, British Columbia

  @lumme_s @VsFan Don't disagree but my sister on Telus say the same...telecom just **** us over...where Where's the government?

• 
  Ross Derewianko (@PingRD) reported 19 minutes ago from Vancouver, British Columbia

  So @TELUS is doing a #purefiber upgrade in my building, they managed to knock @Novusnow down in half the building. When asked the techs stated "Novus must have a down fiber". I investigated and it turned out to be a loose ethernet cable...

• 
  Kirsten Sharp (@kirstenSharp) reported 26 minutes ago from Westmount, British Columbia

  @DeletedFlavors @NEWS1130 Public mobile uses Telus network

• 
  ****&Span1745 (@cleanrag) reported 26 minutes ago from Vancouver, British Columbia

  @TELUSsupport 82 year old mom has relied on ADT for 20 years, Telus has left her vulnerable. 3 times this week I've called, 45 minutes of listening to telus ad after telus ad. Her landline & personal protection device is also with Telus 🙄 50 yr+ customer. We're looking for a new provider 👍

• 
  Michael Smit (@msmit) reported 33 minutes ago from Vancouver, British Columbia

  @telus my gigabit internet is now 25mb. It has been atrocious for over a year - see the history of Speedtest results above. I have several key video calls late tonight and this is too much of a risk. Please help.

• 
  Diane S. Baker (@dianesbaker1) reported 42 minutes ago from Vancouver, British Columbia

  @Zpdoodaa Beginning of this thread, “I formed an off shore company….”. Why? As an American I assumed you work in the US. Off shore entities are created for tax avoidance purposes. TELUS is a network provider in western Canada. Have an off shore LLC used to allow a Chinese partner. Booted.

• 
  SGC Dream a little. Dream a lot. (@SamGorC) reported 43 minutes ago from Vancouver, British Columbia

  I love how Telus wears "we have the best customer service" on its sleeve and it still billed me AFTER I CUT MY SERVICE. I hate your service even more without even using it. That's a new low for a company in my books.

• 
  Jana Angela Neria (@jamneria) reported 45 minutes ago from Vancouver, British Columbia

  @FidoSolutions We're okay thanks, we've gone to @TELUS after that horrible experience with you guys.

• 
  Emmanuel Naidoo (@naidoo_emmanuel) reported 48 minutes ago from Burnaby, British Columbia

  @Telus and @TELUSsupport please can you explain the cause if disruption of service on 26 May2021 at 13:30 PST on the Burnaby area? #PoorService

• 
  #IndianStatus531 (@BlueCedarAngel) reported 50 minutes ago from Burnaby, British Columbia

  There has been a lot of theft on our Gitxsan Indian Reserves due to drug dealer invasion. I have #Ring and @TELUSsupport Security because both are lousy. No parts for Ring flood lights; and Telus doorbell constantly has problems 😩 Bands are useless with nepotism & no ed.

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 57 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

• 
  David Schreck (@StrategicThghts) reported 58 minutes ago from North Vancouver, British Columbia

  @marchaslam1 @TELUS Not sure fault lies with the install tech. He did a great job, everything worked but it took time before voicemail disappeared. Two years ago I had similar problem. Was told I’d have to switch to fibre to fix voicemail, I said I’d go to Shaw, then they miraculously fixed it.

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 1 hour ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

• 
  Gustavo Lin | 林偉綸 (@Gusslin) reported 1 hour ago from Vancouver, British Columbia

  Still having issues with @TELUS wireless

• 
  Antman 🐜🐜 (@ntman__) reported 1 hour ago from Burnaby, British Columbia

  @TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ryan ⛏️🌲🛢️ (@RyanSABC) reported 2 minutes ago

  @threelittlenuts Yup...sounds like a bum router. My issues with Telus are a little more "grand" than faulty equipment. I can deal with a replaceable piece of equipment needing replacement...I can't deal with being forced to rent more equipment every time I add a TV.

• 
  TwistedMindofElks🚫🍍🍕 (@MyTwistedMind89) reported 3 minutes ago

  @roeteddy Yeah my whole family has been with Telus for decades, they haven't had problems. I went with Rogers first, then Bell, nothing but problems.

• 
  Ali Quea (@Quea_Ali) reported 9 minutes ago

  @bruce_mcgonigal @KatyNewf @TELUS Pretty much that, they know you need them so they can absolutely treat you like ****, since in some areas they are the only option you have.

• 
  Master Pou Lin 126(tm) (@ThePou_Lin126tm) reported 10 minutes ago

  We can always tell how much money a phone company makes in profit, by the way they treat the clients. Telus like Bell treats the clients poorly. They have so much money they dont care about loosing or getting rid of customers who ask to receive what is paid for. AWE PHOOEY!

• 
  🇨🇦Rochelle⛾🦋🏒🏳️‍🌈A (@roeteddy) reported 12 minutes ago

  @MyTwistedMind89 Ya I had friends have issues with Roger's.. Bell lost my respect last year right after they fired a whole bunch of staff I have been with Telus about 24 years lol

• 
  AB doc (@ABDr_Cmrbdties) reported 15 minutes ago

  Telus Babylon report: "Our impression was: unable to concentrate Out advice to the patient: You are advised to discuss this issue with your physician or their temporary replacement if they are currently unavailable. " Ta-ta-ta-taaaa

• 
  Bdubz30 (@bdubz30) reported 15 minutes ago

  @Pierpoint20 @TELUS I have the same problem and when I called they also said there were no problems. The past two days I cant use internet and my texts don't send. It seems to be in one specific area but it's ridiculous.

• 
  KatyNewf (@KatyNewf) reported 16 minutes ago

  On hold with @TELUS for almost an hour. 😡 Why do communication companies have the worst customer service?

• 
  Megan MacRae (@megmactv) reported 18 minutes ago

  @mcclure111 Don't we all. I literally keep both shaw and Telus service because they're like a seesaw back and forth between who's shitting the bed more year by year. Though fiber is pretty nice so it'd be hard to switch back to shaw now.

• 
  Lord Garth 2.0 🪒 (@LordGarth_Izar) reported 21 minutes ago

  @ana_lisboeta That is a threat and they cannot do that. They have bought this debt from Telus and won’t quit until they extract 30% of the value. Document everything. Include it in your complaint(s)