Telus Outage Report in Vancouver, British Columbia

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (13%)
• TV (7%)
• E-mail (5%)
• Total Blackout (5%)

Live Outage Map Near Vancouver, British Columbia

The most recent Telus outage reports came from the following cities: North Vancouver, Vancouver, Richmond, Burnaby, and New Westminster.

City	Problem Type	Report Time
North Vancouver	TV	1 day ago
Vancouver	Wi-fi	1 day ago
Vancouver	TV	1 day ago
Vancouver	Phone	1 day ago
Vancouver	Wi-fi	1 day ago
Richmond	Phone	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:

• 
  BdblE (@MsYouDoYou) reported 6 minutes ago from Burnaby, British Columbia

  @maddynorton See, I enjoy the service at Telus except the part where nothing ever gets fixed.

• 
  Patty Friesen (@FriesenPatty) reported 13 minutes ago from Richmond, British Columbia

  @TELUSsupport I just got off the phone with one of your techs and he informed he couldn’t help me install my telus email in my new IMac desktop. I keep getting error messages with my telus account but it’s an Apple problem? How am I supposed to get my email then??

• 
  Brad Veinot (@VanCityVeinot) reported 15 minutes ago from Vancouver, British Columbia

  Shout to @TELUS for having the worst ******* internet service in BC for playing @Xbox online. #MovingToShaw

• 
  Raymond (@auraalexandra16) reported 21 minutes ago from Richmond, British Columbia

  @TELUS This is to let you know that your Customer Service Representative was so Rude. Glad that I made a switched back to another provider.

• 
  Patrick C. Lalonde (@ProfLalonde) reported 21 minutes ago from New Westminster, British Columbia

  @reporteremma Telus, Bell, and Rogers played these games in Windsor, Ontario (where I formerly lived) for years. The only solution I found was them adding a note / rule on my account that I wasn’t liable for roaming in Michigan. But it’s annoying having to call to back out charges. Frustrating

• 
  BdblE (@MsYouDoYou) reported 27 minutes ago from Burnaby, British Columbia

  @DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.

• 
  Rob Foster (@rjfoster1511) reported 27 minutes ago from Vancouver, British Columbia

  @TELUS @TELUSsupport WHERE ******** ARE YOU??? 8 HOURS WAITING FOR A SCHEDULED APPOINTMENT. BEYOND ******* RIDICULOUS NOW.

• 
  BdblE (@MsYouDoYou) reported 33 minutes ago from Burnaby, British Columbia

  So @TELUS wifi is awful and now the LTE network is a nightmare on @telusmobility ? I’ve been with Telus since 1995 but this loyalty is over. Customer support can’t compensate for expensive ineffective service. It’s impacting my livelihood at this point.

• 
  BdblE (@MsYouDoYou) reported 34 minutes ago from Burnaby, British Columbia

  And yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.

• 
  mike blackmon (@MikeyBlackmon) reported 36 minutes ago from Burnaby, British Columbia

  Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

• 
  Grant Bowen (@bow_en_arrow) reported 39 minutes ago from North Vancouver, British Columbia

  @TELUSsupport we moved our cellular service from Telus to Koodo. Now we have a credit balance with Telus. How do we get that balance refunded?

• 
  E-Comm 9-1-1 (@EComm911_info) reported 41 minutes ago from Vancouver, British Columbia

  .@TELUS advises that service has been restored.

• 
  James Young (@jamespatyoung) reported 42 minutes ago from North Vancouver, British Columbia

  @dkeeping They do. But I find the 4K lags a lot on my Telus box. Moving to a new house and hoping the tech can help me out

• 
  BdblE (@MsYouDoYou) reported 48 minutes ago from Burnaby, British Columbia

  God speed the technician that comes back to deal with these @TELUS network issues because we have pages and pages of notes and screenshots and videos where we go from our 60 mbps to 0 until we reboot the system they fixed Thursday. I have to find somewhere to work tomorrow.

• 
  Chris Falskow (@falskow) reported 48 minutes ago from Delta, British Columbia

  @TELUS any chance you could run a special for @Eastlink users to make a switch? @Eastlink has had service issues all week and now, no internet all day today. We need something more reliable.

• 
  Jennifer Duholke (@JDNovel) reported 49 minutes ago from North Vancouver, British Columbia

  @TELUS Our TV signal here in North Van keeps dropping-been like this for two days. What’s up Telus? @NorthVanRT

• 
  BdblE (@MsYouDoYou) reported 52 minutes ago from Burnaby, British Columbia

  Telus knows as well as I do that I only have one other option for internet so they aren’t that motivated to provide technicians that can help with anything outside of plugging in a device. My husband had to troubleshoot for them last week.

• 
  BdblE (@MsYouDoYou) reported 56 minutes ago from Burnaby, British Columbia

  It’s a refreshing change from weeks of condescending ineptitude from Telus technicians to have a Shaw person here who seems to know what a network cable is.

• 
  BdblE (@MsYouDoYou) reported 59 minutes ago from Burnaby, British Columbia

  I’ve been with @TELUS since they were Clearnet in 1995 and I’ve always enjoyed them but there is literally nothing they could do to redeem themselves from the year of garbage internet which they charged us $200 to “fix” making bricked unusable internet.

• 
  Stefano Buliani (@sapessi) reported 59 minutes ago from Vancouver, British Columbia

  @lizthegrey Oh, super interesting. What did you use? Right now I have a telus box going into a Google wifi mesh + cat6 off the Google wifi (the house is all wired). Would love to be able to skip one hop and have internet go first to the wired network then wifi from there

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Michelle Gutkin (@MichiGee) reported 6 minutes ago

  How does a Telus outage affect my Bell cell? So confused. So no wifi, tv or phone/data access. Tabletop games here we come(?)

• 
  pranav shelat (@pranavshelat) reported 7 minutes ago

  @TELUS billing issue. Frustrating.

• 
  Gillie (@thisisgillie) reported 7 minutes ago

  @TELUS @TELUSsupport I haven't had internet since Sunday evening. I work from home. Today I had to use a mobile Hotspot from my phone to barely get through work. Do you not care about the outage in Millwoods? This is ridiculous. Every time I call I can't get through. Frustrating.

• 
  Kelvin Wah (@thethirdslot) reported 8 minutes ago

  one day i will own enough telus stock to offset this stupid credit card fee in dividends

• 
  Saturnine (@MissVolkov) reported 9 minutes ago

  @TELUS I've been calling your lazy asses all morning only to be transferred when an "agent" is available, wait while ringing endlessly, then hung up on. Wtf?

• 
  El Floppo (@PlayboiArii) reported 9 minutes ago

  Telus having issues preventing me from doing anything rn. This must've been how the Rogers people felt a couple months ago

• 
  All Leafs All Day (@AllLeafsAllDay) reported 10 minutes ago

  @TELUSsupport @TELUSsupport The website states Koodo and Telus both have them in stock. The Koodo booth was able to sell me one the next day. The Telus store employees didn't even bother to check. That's either poor training, or shows that Telus doesn't care about their prepaid customers.

• 
  Austin (@pingaustin2) reported 23 minutes ago

  @mariancanchica @TELUSsupport Sage Hill, close to 4 hours of down time now. Spoke to Telus after waiting more than an hour, CSR had no clue. Worse still, tried using my phone as a Hotspot so I can at least reply work emails, it won't connect. Only switched to Telus mobility 3 weeks age, regretting already

• 
  Nobody's Fool (@Canadian_Guano) reported 25 minutes ago

  @Telus now charges you 1.5%+GST if you pay your bill with a credit card. Will do anything to bleed you dry. Well time to go looking for another cell phone provider. Cell phone charges should be going down, but with @telusmobility they keep on going up.

• 
  New Stevie (@Scubasteve_1981) reported 29 minutes ago

  Hey @TELUS @TELUSsupport can you please stop selling my phone number to 3rd parties. I've been a client of yours for a few months and have never with any other company recieved so many spam calls. Time to stop this. It's terrible business practice