Telus Outage Report in Vancouver, British Columbia

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Vancouver, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Richmond, Burnaby, and New Westminster.

City	Problem Type	Report Time
Vancouver	Internet	19 hours ago
Vancouver	Total Blackout	2 days ago
Vancouver	Internet	2 days ago
Vancouver	Internet	2 days ago
North Vancouver	TV	4 days ago
Vancouver	Wi-fi	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:

• 
  Bradley Smith (@bradley) reported 2 minutes ago from Kensington-Cedar Cottage, British Columbia

  @hellofisher I’ve had really good experience with the speeds and reliability of TELUS in my building (which is newer). Customer support is mediocre but has helped when I’ve needed them.

• 
  Aaron M (@BBMmeEH) reported 5 minutes ago from Vancouver, British Columbia

  When the time is right I will be switching out of @TELUS due to their poor choice of 5g provider this year 😞

• 
  Paul McAfee (@MrPaulMcAfee) reported 12 minutes ago from Vancouver, British Columbia

  When you get amazing service from @shaw and @TELUS representatives - you don’t mind the cost so much. Alisha with @telusmobility was on the phone with me for almost 2 hours last night and she stuck with me to updates plans and phones. #ExperienceIsEverything

• 
  Tall Paul 'Mr Vancouver' | 6’7 (@TallPaulsLife) reported 13 minutes ago from Vancouver, British Columbia

  @FEEZYDoesIT Struggles, it now “slows” down my data and doesn’t cut it off But let’s be honest this data costs TELUS nothing. Verizon has unlimited for cheaper than my 90$ 10 gigs cost... I’d add a gif but i don’t have the 10 min it will take to load @TELUS

• 
  Stephanie Elizabeth (@StephKall) reported 15 minutes ago from Vancouver, British Columbia

  LOL @TELUS sent me a text today said it’s time to upgrade and they can help. I’ve had TELUS for years and the best they over me is $27 a month more for a two year contract 😂😂😂😂 #CustomerExperience #worst

• 
  Samuel Armstrong (@RedSealSam) reported 17 minutes ago from North Vancouver, British Columbia

  @CraveCanada hello, my crave apps on smart tv and iPad are not letting me access any shows, and it says to contact service provider and that I’m not subscribed. I am subscribed and was literally watching a show yesterday. It also still working on my Telus on demand.

• 
  Chris Withers (@Chris_Withers) reported 19 minutes ago from Norgate, British Columbia

  @TheSpecialist4 @TELUS Pure value: Freedom. Highly dependent on whether the service in your area does or does not lick.

• 
  Haren (@HarenNt) reported 27 minutes ago from Vancouver, British Columbia

  “Customer complaints against Vancouver’s Telus surge 71%” - read this online today, and I must say I do agree 100% !!!! @TELUS

• 
  Mike Chadwick (@runnerofthewild) reported 27 minutes ago from Westmount, British Columbia

  @TELUSBusiness hoping you can help, I have two cell phones and internet through Telus business and I've just had my cell bill and been charged $120 in roaming which is ridiculous for sending a couple of texts. Considering taking my business elsewhere

• 
  The Real Thanksgiving was Last Month (@jsney20) reported 30 minutes ago from Burnaby, British Columbia

  Telus is bad. Please follow me for more Canadian Telecom info

• 
  Amy Lanigan (@AmyMaree90) reported 34 minutes ago from Vancouver, British Columbia

  Our internet is so slow that the Telus app can't even run a speed test. Thank you @TELUS

• 
  Natalie Lanoville 🇨🇦 🌱 (@NatalieLanovill) reported 36 minutes ago from Vancouver, British Columbia

  @EvaSiu21 @mtnbvan No way am I cancelling my account with @Telus... the other service providers are GARBAGE. But I DO care about the 5G issue and I bet a lot of other customers do too.

• 
  Jeanne (@Meanchef) reported 39 minutes ago from West End, British Columbia

  Good morning @TELUS , my friend is not much of a Twitter user but I really want to use this platform, to get some serious action on his mobile service. Why is it a loyal customer to you get treated like you guys don't care. This is the 3rd time he had to do with his billing.

• 
  Jeanne (@Meanchef) reported 41 minutes ago from West End, British Columbia

  I believe that there is someone in @TELUS @TELUSsupport that can help my inquiry. I don't think it's fair that you cut service on your paying customer and your system cannot process the glitch on your side.

• 
  Shawn Sviridov (@galleryss) reported 47 minutes ago from Vancouver, British Columbia

  @TELUSsupport can you advise if there are communication issues with Telus Network and other Mobility networks at this time in British Columbia, and potential cause of the issue and restoration

• 
  Trevor (@uniontrevor1975) reported 47 minutes ago from New Westminster, British Columbia

  @rbraich @TELUS @TELUSsupport U dont get it obviously. Outsourcing and paying these people nothing while giving horrible service #keepitlocal 🇨🇦

• 
  BdblE (@MsYouDoYou) reported 47 minutes ago from Burnaby, British Columbia

  @dooksofhazard @TELUSsupport I actually love TELUS mobility support. But this thing brands do with forcing you into a circular automated help situation is frustrating when you’re already frustrated.

• 
  Tom Pearce (@tompearc) reported 50 minutes ago from Vancouver, British Columbia

  @TELUSsupport I have been down that telus alogorithm before... With no success. You have the box # and street intersection already.

• 
  Daniel Fox (@danudey) reported 54 minutes ago from Mount Pleasant, British Columbia

  @MJohnso51022309 @Novusnow Two major outages in a month sounds real bad. Two major outages in five years sounds a lot better. If you think TELUS or Shaw are going to be more reliable though, I’m not sure you’ll find that’s the case.

• 
  Tee (@Life_is_2_Long) reported 57 minutes ago from Delta, British Columbia

  @stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Double C (@flatfendered) reported 2 minutes ago

  Well just finished watching F1 on @SpaceXStarlink no freezing no broken pictures no rebooting. 🖕🏻🖕🏻 you @TELUS and your ****** rural internet.

• 
  MTBRider (@MTBRiderSS) reported 6 minutes ago

  Hey @TELUS @TELUSsupport your Optik TV App sucks. As does the rest of your TV. So angry I left Shaw.

• 
  Keith Kuepfer (@KuepferKeith) reported 9 minutes ago

  @myworldtaw I have Telus and the service is garbage

• 
  Mo 🇨🇦 (@The_MoBiz) reported 11 minutes ago

  @RichNolet @hussien_coding I switched to Telus prepaid and immediately they started calling me with spam calls trying to upsell me on **** I dont need. I dont answer their calls anymore.

• 
  Eric Karjaluoto (he/him) (@karj) reported 11 minutes ago

  @mattsmithabb @TELUS It’s a shame when companies do this. The service seems like a reasonable value, but no one wants to feel tricked into a purchase.

• 
  Alys (@AlysLH) reported 13 minutes ago

  @VancityReynolds Please bring @Mintmobile to Canada. We need an phone company that offers great service and prices instead of those big companies(Bell, Telus, Rogers...) that charge us way too much.

• 
  Alex (@axfelix) reported 14 minutes ago

  @nealjennings if my wife didn't work for Telus I think it would actually be more cost effective for me to just switch back to AT&T for cell service even though I mostly live in Canada -- they take roaming for granted at this point

• 
  B or not B (@chrmstr) reported 15 minutes ago

  @DominicLiberka @TELUS We’ve all tried everything!!! Why is it over a week and still can’t login to a subscribed service. What is wrong with your updated PikTV App?

• 
  MTBRider (@MTBRiderSS) reported 25 minutes ago

  @_DamnBucky @TELUS @TELUSsupport I'm 100% going back after my 2 year contract. Nothing but issue after issue since I switched just 2 weeks ago. Both TV and internet.

• 
  My World Through A Windshield 🇨🇦 (@myworldtaw) reported 25 minutes ago

  @tmarshalltransp At One point in time I think it made a lot of sense to run two phones. It really doesn't today. Both Bell and Telus (IDK about Rogers though) are offering plans with 50gb of data, unlimited North America calling and service in both Canada and the US for $100 a month