Telus Outage Report in Vancouver, British Columbia
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Vancouver come from postal codes V5Z, V5X, V6B, V5R, V5V, V6Z, V7V and V6K.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Vancouver, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at Telus
Telus is having issues since 10:20 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map Near Vancouver, British Columbia
The most recent Telus outage reports came from the following cities: North Vancouver, Vancouver, Burnaby, Richmond and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 North Vancouver |
TV | |
| Vancouver |
Internet | |
| Vancouver |
TV | |
| Vancouver |
Internet | |
| North Vancouver |
Internet | |
| Vancouver |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Vancouver, British Columbia
Latest outage, problems and issue reports in Vancouver and nearby locations:
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Sue🇨🇦 😎🍺
(@SuzieCanuck) reported
from
Vancouver, British Columbia
@lumme_s @VsFan Don't disagree but my sister on Telus say the same...telecom just **** us over...where Where's the government?
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David Schreck
(@StrategicThghts) reported
from
North Vancouver, British Columbia
@marchaslam1 @TELUS Not sure fault lies with the install tech. He did a great job, everything worked but it took time before voicemail disappeared. Two years ago I had similar problem. Was told I’d have to switch to fibre to fix voicemail, I said I’d go to Shaw, then they miraculously fixed it.
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SGC Dream a little. Dream a lot.
(@SamGorC) reported
from
Vancouver, British Columbia
I love how Telus wears "we have the best customer service" on its sleeve and it still billed me AFTER I CUT MY SERVICE. I hate your service even more without even using it. That's a new low for a company in my books.
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Dave Pasin
(@dave_pasin) reported
from
Vancouver, British Columbia
@maxfawcett You haven’t lived until you’ve had to deal with Telus customer service. A vacation in hell would be more pleasant than dealing with the abomination that is @Telus
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aanshik1
(@Aanshik1) reported
from
Vancouver, British Columbia
@TELUSsupport I have sent you a DM about my ongoing internet connection dropping issues with Telus internet with my case details, kindly respond to my DM, thanks.
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Stephanie Hahn
(@rxstephanie) reported
from
Vancouver, British Columbia
@steeletalk I found out via media...I am so very upset as we have been asking to be included and “radio silence” and then “boom” media drops this important info? We don’t have unlimited staffing and people like @TELUS to help us man the phones...why no notice to supposed front liners ! Sigh
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Patty Friesen
(@FriesenPatty) reported
from
Richmond, British Columbia
@RogersHelps Please piggyback your service to Bell or Telus STAT!
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Karla كارلا جبيلي (she/her)
(@asianhabibti) reported
from
Vancouver, British Columbia
Hassled 3 different customer service people from Telus on the phone for an hour and a half and got my monthly phone/cable/internet bill down $80. It pays to be a Pain In The ***.
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Quinn Mell-Cobb
(@QuinnMellCobb) reported
from
Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.
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Lori Foster
(@hornscallywag) reported
from
West End, British Columbia
Telus sucks so hard their movies to their programing!!!!! They charge so much during a pandemic and keep young their price need more choice in Canada than this ****!
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@hurrrdurrr @juliekrobe I mean, Copeman still exists, though owned by Telus now so not entirely. Also, you know full well the Canadian health care system would treat her and presumably she’s got travel insurance.
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Dave Pasin
(@dave_pasin) reported
from
Vancouver, British Columbia
@entwistled is CEO of @telus perhaps worst company in Canada. More interested in PR & virtue signalling than actually serving customers. Inept, bureaucratic, misleading, hopelessly horrid customer service & actually bankrupt of purpose & direction. Avoid this clown show of a co!
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David Schreck
(@StrategicThghts) reported
from
North Vancouver, British Columbia
@TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.
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SGC Dream a little. Dream a lot.
(@SamGorC) reported
from
Vancouver, British Columbia
I swear, putting me on hold for so long when I phone you to cancel my internet service just reinforces the fact that I want to leave. Like do they think it's a tactic so people get impatient and hang up? Really Telus?
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Lori Foster
(@hornscallywag) reported
from
West End, British Columbia
**** Telus money grubbing ********!!!!
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Quinn Mell-Cobb
(@QuinnMellCobb) reported
from
Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.
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Dave Pasin
(@dave_pasin) reported
from
Vancouver, British Columbia
@kboyd05 Good luck. Took 1.5 hrs to deal with @TELUS yesterday to deal with an over billing issue. On any given day, Telus is possibly the worst company in Canada to deal with. Bureaucratic, unresponsive, inept, and that’s just the start.
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#IndianStatus531
(@BlueCedarAngel) reported
from
Burnaby, British Columbia
There has been a lot of theft on our Gitxsan Indian Reserves due to drug dealer invasion. I have #Ring and @TELUSsupport Security because both are lousy. No parts for Ring flood lights; and Telus doorbell constantly has problems 😩 Bands are useless with nepotism & no ed.
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Michael Smit
(@msmit) reported
from
Vancouver, British Columbia
@telus my gigabit internet is now 25mb. It has been atrocious for over a year - see the history of Speedtest results above. I have several key video calls late tonight and this is too much of a risk. Please help.
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Emmanuel Naidoo
(@naidoo_emmanuel) reported
from
Burnaby, British Columbia
@Telus and @TELUSsupport please can you explain the cause if disruption of service on 26 May2021 at 13:30 PST on the Burnaby area? #PoorService
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Donald Partridge
(@partridgedonal2) reported
Hey Telus orillia here with 3 phones no one has Service@Telus@customersupport
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Tinman
(@1HabRising) reported
@craig_7T2 I agree Argued with them cause THEY told me I would get EVERY game. She said Telus has no control over that? Like .... WTF Then why am I paying Telus.
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Garrick The DJ
(@GarrickTheDJ) reported
@taiifabb Seems a lot of “TELUS” customers have experienced this issue. FYI, Just made a call and finally got through. How about you? @TELUS @TELUSsupport
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reallyprofound
(@reallyprofound) reported
Gotta say, this is the third multi-hour outage of @novusnow in 12 months. Didn’t happen with Shaw. Fibre’s nice and all but not much use when this happens. Time to call TELUS.
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Tinman
(@1HabRising) reported
I signed up for Sportsnet and beyond, $8/month for all the canadian teams games. I still get Blackouts? WTF Can anyone explain cause the peeps at Telus have no clue?
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Bryan
(@bonstad) reported
Is anyone else having huge @TELUS problems in #surrey. Very inconsistent. #globalbc
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Tinman
(@1HabRising) reported
@ScottTh66153768 @EllersDad @craig_7T2 It is ****** If you're paying, the blackout should be lifted. That's on Telus to follow through and get answers. They say they have no control? Then who in ******** is in command cause this is totally wrong.
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Andrew
(@Andrew99667702) reported
@erinermoran @TELUSsupport Way late to this, but we’re still having issues with Telus down here in Windsor Ontario
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bri
(@9tays89) reported
@GarrickTheDJ @TELUS @TELUSsupport No service in Niagara/905 as well
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Julie B
(@bartkolounger) reported
@jerumball No sure, I’d call to ask but cell service has been knocked out on Telus as well 🤪