Telus Outage Report in Vancouver, British Columbia

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Vancouver, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Burnaby, New Westminster, and Richmond.

City	Problem Type	Report Time
Vancouver	TV	2 days ago
North Vancouver	Internet	2 days ago
Vancouver	Total Blackout	2 days ago
Vancouver	Internet	2 days ago
Vancouver	Internet	2 days ago
Vancouver	Wi-fi	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:

• 
  Steven 🇨🇦 ✡️ (@spawnsteryvr) reported 6 minutes ago from Vancouver, British Columbia

  Your service has gone downhill in a big way @TELUSsupport @TELUS. These wait times are horrendous.

• 
  Phil Whelan 😷🇨🇦🦕🚀 (@philwhln) reported 9 minutes ago from Vancouver, British Columbia

  @nbennett_biv @CraveTVHelp @AppleTV I had a lot of issues through Telus too. Directly through Crave is the only thing that consistently worked for me.

• 
  Steven 🇨🇦 ✡️ (@spawnsteryvr) reported 10 minutes ago from Vancouver, British Columbia

  @rhythmteacher I’m with Telus for everything. Bundles. Service is ridiculous these days though. No matter what time of day o call in (odd time when I need to) on hold for an hour. Who the f**k has time and patience for that?

• 
  Brad Veinot (@VanCityVeinot) reported 14 minutes ago from Vancouver, British Columbia

  Shout to @TELUS for having the worst ******* internet service in BC for playing @Xbox online. #MovingToShaw

• 
  trevor (@vancitytrevor) reported 18 minutes ago from New Westminster, British Columbia

  @TELUSsupport Lol u reply 24hrs later wow. Thats horrible @TELUS

• 
  Martin van den Hemel (@MartinvandenH) reported 27 minutes ago from Richmond, British Columbia

  Hey @CBC! What’s the problem with your audio? Audio dropped in and out on Telus Optik TV Channel 800 and Telus Optik TV Channel 3, this morning/afternoon/evening which ruined my recording of @BBC #WaroftheWorlds

• 
  Jennifer Duholke (@JDNovel) reported 29 minutes ago from North Vancouver, British Columbia

  @TELUS Our TV signal here in North Van keeps dropping-been like this for two days. What’s up Telus? @NorthVanRT

• 
  BdblE (@MsYouDoYou) reported 29 minutes ago from Burnaby, British Columbia

  @2muchcoffee4me @BretInVancouver @TELUS Yep. And it’s just poor client care. Because I’ve had issues since we got it. And I’ve tried but half the people I talk to don’t understand what I am saying. I don’t need to be told how wifi works. I need troubleshooting beyond google. They are so busy assuming I am confused.

• 
  Mary June Margarico (@Junayyyy) reported 30 minutes ago from Vancouver, British Columbia

  @TELUS sucks.

• 
  Oladada (@whourDaDa) reported 33 minutes ago from Burnaby, British Columbia

  One of @TELUS representatives lied to get me to sign to a 2 year deal now I will have to pay 1000 to cancel your service.

• 
  BdblE (@MsYouDoYou) reported 36 minutes ago from Burnaby, British Columbia

  @carlz8 @TELUS Oh that happened to me. Then it wasn’t canceled. Then it was a 6 week endeavour where they couldn’t get their system to cancel.

• 
  Jo Dworschak (@StoryStory_Jo) reported 42 minutes ago from Vancouver, British Columbia

  @Mutineer8961 @TELUS Definitely Telus! Not bad diy

• 
  Grant Bowen (@bow_en_arrow) reported 48 minutes ago from North Vancouver, British Columbia

  @TELUSsupport we moved our cellular service from Telus to Koodo. Now we have a credit balance with Telus. How do we get that balance refunded?

• 
  CC (@golfercruz) reported 48 minutes ago from Richmond, British Columbia

  @imAnewbie @RogersHelps Rogers Internet is horrible. Great prices and deals but the service falls flat compared to Bell or Telus.

• 
  Steven 🇨🇦 ✡️ (@spawnsteryvr) reported 52 minutes ago from Vancouver, British Columbia

  I think next billing cycle I’ll withhold payment @TELUSsupport @TELUS. Make you wait until the funds are available (even though they are) like you make me wait on hold. Your level of customer service/tech support has dropped significantly these past few months. Unacceptable.

• 
  BdblE (@MsYouDoYou) reported 54 minutes ago from Burnaby, British Columbia

  @toddnickel @TELUS @TELUSsupport Lemme know where you go because if it’s Shaw you’ll have the same issues so then what? I find it so odd that Telus’ solution is for you to find an independent 3rd party they can’t recommend to come in and fix their crap work that you’ll pay for.

• 
  BdblE (@MsYouDoYou) reported 58 minutes ago from Burnaby, British Columbia

  So @TELUS wifi is awful and now the LTE network is a nightmare on @telusmobility ? I’ve been with Telus since 1995 but this loyalty is over. Customer support can’t compensate for expensive ineffective service. It’s impacting my livelihood at this point.

• 
  Ciara Hempseed (@CiaraHempseed) reported 59 minutes ago from Vancouver, British Columbia

  I actually had to use that Telus Babylon app to get some perscriptions for this migraine Send help

• 
  Chris Falskow (@falskow) reported 59 minutes ago from Delta, British Columbia

  @TELUS any chance you could run a special for @Eastlink users to make a switch? @Eastlink has had service issues all week and now, no internet all day today. We need something more reliable.

• 
  BdblE (@MsYouDoYou) reported 60 minutes ago from Burnaby, British Columbia

  @AureliaCotta @TELUSsupport Lol. I can’t see any messages from Telus support apparently.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Clifford Dutka (@GWKrovikan) reported 9 minutes ago

  @notthatkristen @TELUS Have you enabled Call Control? spam calls way down after enabling it

• 
  Rob Little (@roblittledotca) reported 12 minutes ago

  Remember when Shaw bought spectrum protected from bidding on by Rogers and Telus - then tried to buy Shaw to get the spectrum anyway? Good ruling today on that - maybe remove archaic foreign protection rules/ let Freedom be bought by TMobile or Verizon? Canada sucks at spectrum

• 
  Breezy (@BreezyP250) reported 16 minutes ago

  Blows my mind that it takes @Telus so long to issue a refund.. 60+ days and counting.. let's see if we hit the 90 day mark. This was even after being sold incorrect information when I moved. @TELUSsupport

• 
  Doug (@DKCKingston) reported 16 minutes ago

  @muradhem @rexglacer Since 2017-Canada China Business Council-Huawei was on the board of directors: They have "already installed" 5G equipment in Telus cell towers across Canada. Employment & Social Development CDA made Telus sign an NDA regarding the extent of existing Huawei 5G network operations

• 
  Dwayne Winseck (@mediamorphis) reported 17 minutes ago

  That, in turn, will have negative effects on cable TV & Internet access markets. The # of large cablecos for rights holders in Eng-language markets will drop from 3 to 2 while Shaw's tendency to offer more attractive Internet service relative to Rogers, Bell & Telus will be lost.

• 
  alyssa (@alyswallace) reported 20 minutes ago

  i get lowkey embarrassed when i see a celebrity as a brand ambassador in a commercial like you were on a top hit sitcom 15 years ago and now youre saying the worst dialogue ever to promote telus?? what do u have to do with telus?or like a random furniture brand like why you?

• 
  Ken Hemmerling (@KenHemmerling) reported 20 minutes ago

  @GailVazOxlade @Manulife I’m grateful the phone, internet, and TV service from @Telus is reliable because any time I’ve had to call, it’s been 30 to 40 minutes on hold… an hour in total by the time I finish talking to someone.

• 
  Boycott Evil Amazon - Find Alternatives (@AvoidAmazon) reported 21 minutes ago

  @TELUS @FriendlyFuture @redcrosscanada You guys don’t care. What crap 💩

• 
  Corey McE (@CoreyMce) reported 21 minutes ago

  @jkenney Lol and again why isn't the free market and your corporate donor "telus" take care of that issue

• 
  Franco Camminatore (@The_Franco_Show) reported 22 minutes ago

  @TELUS A representative has left me on hold for almost 2 HOURS. This is a complete waste of my time. For an issue that should have been solved many hours ago. I’m extremely disappointed.