Telus Outage Report in Vancouver, British Columbia
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Vancouver come from postal codes V5Z, V5X, V6B, V5R, V6G, V5V, V5N and V6P.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Vancouver, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 09: Problems at Telus
Telus is having issues since 08:40 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (50%)
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Phone (21%)
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Wi-fi (11%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map Near Vancouver, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Burnaby, Richmond, New Westminster and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
TV | |
| Vancouver |
TV | |
| Burnaby |
Total Blackout | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Vancouver, British Columbia
Latest outage, problems and issue reports in Vancouver and nearby locations:
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Karla كارلا جبيلي (she/her)
(@asianhabibti) reported
from
Vancouver, British Columbia
Hassled 3 different customer service people from Telus on the phone for an hour and a half and got my monthly phone/cable/internet bill down $80. It pays to be a Pain In The ***.
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****&Span1745
(@cleanrag) reported
from
Vancouver, British Columbia
@TELUSsupport 82 year old mom has relied on ADT for 20 years, Telus has left her vulnerable. 3 times this week I've called, 45 minutes of listening to telus ad after telus ad. Her landline & personal protection device is also with Telus 🙄 50 yr+ customer. We're looking for a new provider 👍
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Jana Angela Neria
(@jamneria) reported
from
Vancouver, British Columbia
@FidoSolutions We're okay thanks, we've gone to @TELUS after that horrible experience with you guys.
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Sue🇨🇦 😎🍺
(@SuzieCanuck) reported
from
Vancouver, British Columbia
@lumme_s @VsFan Don't disagree but my sister on Telus say the same...telecom just **** us over...where Where's the government?
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Peter Meiszner
(@PeterMeiszner) reported
from
Vancouver, British Columbia
Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.
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Quinn Mell-Cobb
(@QuinnMellCobb) reported
from
Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.
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Jim Gordon
(@jimgordontv) reported
from
Vancouver, British Columbia
Hey @TELUS about to make my 3rd call in 3 weeks to @TELUSsupport about Optik/PVR problems! #telus
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Cam Cavers
(@camcavers) reported
from
Vancouver, British Columbia
@wanless64 @gregeh I get discounts as a Telus contractor but honestly my ISP is cheaper and faster. 500mbps up/down for $65/month…
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
Every 3-days @telus calls me to ask for my husband and every 3-days I tell them to stop and also that we cancelled our home internet service when they refused to make it work at all so it’s a waste of sales time. Every time they say they made a note. Then are annoyed. Repeat.
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Quinn Mell-Cobb
(@QuinnMellCobb) reported
from
Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.
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Diane S. Baker
(@dianesbaker1) reported
from
Vancouver, British Columbia
@Zpdoodaa Beginning of this thread, “I formed an off shore company….”. Why? As an American I assumed you work in the US. Off shore entities are created for tax avoidance purposes. TELUS is a network provider in western Canada. Have an off shore LLC used to allow a Chinese partner. Booted.
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mama bear
(@trackwanderer) reported
from
Vancouver, British Columbia
So glad we got DAZN for the singular reason that Telus has too many ridiculous problems.
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Kirsten Sharp
(@kirstenSharp) reported
from
Westmount, British Columbia
@DeletedFlavors @NEWS1130 Public mobile uses Telus network
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SGC Dream a little. Dream a lot.
(@SamGorC) reported
from
Vancouver, British Columbia
I love how Telus wears "we have the best customer service" on its sleeve and it still billed me AFTER I CUT MY SERVICE. I hate your service even more without even using it. That's a new low for a company in my books.
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Gustavo Lin | 林偉綸
(@Gusslin) reported
from
Vancouver, British Columbia
Still having issues with @TELUS wireless
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Gustavo Lin | 林偉綸
(@Gusslin) reported
from
Vancouver, British Columbia
Still habing issues with @TELUS wireless. Currently with 3G on my iPhone 12 pro max.
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Olumuyiwa Igbalajobi, Ph.D
(@olumuyiwaayo) reported
from
West End, British Columbia
Hi @TELUS, we do not have access to internet in the last couple of hours. Kindly fix this! Location- UBC, Vancouver!
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Michael Smit
(@msmit) reported
from
Vancouver, British Columbia
@telus my gigabit internet is now 25mb. It has been atrocious for over a year - see the history of Speedtest results above. I have several key video calls late tonight and this is too much of a risk. Please help.
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Ross Derewianko
(@PingRD) reported
from
Vancouver, British Columbia
So @TELUS is doing a #purefiber upgrade in my building, they managed to knock @Novusnow down in half the building. When asked the techs stated "Novus must have a down fiber". I investigated and it turned out to be a loose ethernet cable...
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Antman 🐜🐜
(@ntman__) reported
from
Burnaby, British Columbia
@TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Lizzie
(@thinlizzie2015) reported
Just drove down to AL after visiting Telus to make sure my phone would unlimited data would work. An hour after crossing border Telus blocked my wifi leaving me in an ice storm with no calling, no texting and later no GPS. I called then from a hotel phone but they said too bad.
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Archie Debunker
(@ArcheeDebunker) reported
@CailinasEirinn @TELUS A captive customer. So sorry. Competition is not available. So Telus wields market power in this case (and in similar cases).
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Wendy 🇨🇦
(@perfectrose2011) reported
Re: #BCStorm Just now attempted to call two different Long Distance numbers: one in Washington State and the other in California. With both calls, heard, "That number is not in service." Called the operator for BC Telephone (Telus) and they said many are calling him with the same
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Jane Harris
(@canadawrite2) reported
So I am spending Christmas Eve explaining to #Telus escalation that I am not paying fees to cancel a service that was never hooked up. @TELUS
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Michael Hallett
(@Hallettmortgage) reported
@TELUSsupport @TELUS your fibre optic network installed in my neighborhood has been extremely unreliable since being installed early November. Even with numerous attempts from a very customer focused employee has not resolved the problem. I would never recommend it to anyone.
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TELUS Support
(@TELUSsupport) reported
@sridhar249 Hi Sridhar - This is a valid TELUS number, however with the rise of caller ID spoofing, Please ensure that you do not give any credit information over the phone. Our team members will never ask you to provide any credit info.
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))) Botrax (((
(@Botrax) reported
@TELUS Just had a pressure tactic Telus rep at my door during supper on Christmas eve. What ******** is wrong with you?
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Patrick Walls
(@patrickortwo) reported
@TELUS Uhhhh… how do I cancel? I’ve been trying, on the app, online, calling… I’ll keep trying to call. But so far, so impossible
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TELUS Support
(@TELUSsupport) reported
@ghFive Unfortunately, there are currently no methods to prevent Call Display spoofing. Please note that TELUS will never call you asking for credit information.
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Lindsay William-Ross ✨
(@SquashBlossom) reported
@Thuncher If you have Telus you can turn on Call Control, eliminates the problem entirely! It was so bad I couldn’t stand it either, it’s insidious and invasive.