Telus Outage Report in Vancouver, British Columbia
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The latest reports from users having issues in Vancouver come from postal codes V5Z , V5X , V5T , V6Z , V5V , V5N , V6K and V7V .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
Problems in the last 24 hours in Vancouver, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (48%)
- Phone (23%)
- Wi-fi (12%)
- TV (7%)
- E-mail (5%)
- Total Blackout (4%)
Live Outage Map Near Vancouver, British Columbia
The most recent Telus outage reports came from the following cities: New Westminster, Vancouver, North Vancouver, Richmond, and Burnaby.
| City | Problem Type | Report Time |
|---|---|---|
 New Westminster
|
Phone | 1 day ago |
|
Vancouver
|
Internet | 2 days ago |
|
Vancouver
|
Internet | 3 days ago |
|
Vancouver
|
Total Blackout | 4 days ago |
|
Vancouver
|
Internet | 4 days ago |
|
Vancouver
|
Internet | 4 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Vancouver, British Columbia
Latest outage, problems and issue reports in Vancouver and nearby locations:
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Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia@TransLink The problem here is that Shaw, at best, is free for 1/2 hour if you’re not one of their customers. Telus (what’s in Metro Vancouver taxis) would’ve been better. That’s actually free.
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Jim Gordon (@jimgordontv) reported from Vancouver, British Columbia@TELUSsupport I am 2 hours from "Outage Day 3" here in Vancouver, emails coming in, brief windows of being able to reply. For the 4th time in the last 24 hours, please update!!! #telus
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Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British ColumbiaEmail down and out in Vancouver.....again. Thanks for nothing #Telus.
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Steven Schelling (@StevenINK) reported from Vancouver, British Columbia@gazzer49 @TELUSsupport @TELUS I’ve given up, Gary. Moving to a Gmail server and maybe changing my home service.
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Shahraz Kassam (@Shamindiamonds) reported from Burnaby, British Columbia25 hours without internet, tv or home phone! Come on @TELUS you need to improve your repair service. Can’t leave your customers in the dark for so long. Our whole neighborhood is without service since 10:30pm Wednesday night.
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Kelsey Webb (@KelseyWebbratz) reported from Burnaby, British ColumbiaGot home at 3am after a long shift only to find that I have no internet and no TV. Luckily @TELUS has 24/7 tech support! Gotta say that their phone operator Christian was the most pleasant voice I've ever heard @TELUSsupport! Too bad my Fibre problems can't be fixed remotely.
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Ron Sine (@RSine57) reported from Burnaby, British Columbia@TELUSsupport still 36 and still counting hours with no email. No answers as to why either. Poor job for everyone associated with #TELUS Do Better
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Michelle Bancroft (@banger19) reported from Vancouver, British Columbia@TELUSsupport Any word on when this outage will be resolved. Difficult to conduct business and connect with people without email. #telus #compensation
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Margieville (@Margieville) reported from Burnaby, British ColumbiaI'm in the 2nd day, heading into the 3rd with no email service which means all the documents I need & memories which are being shared with me for this weekend's race aren't accessible. You're one of the largest telecom companies @TELUS get your crap together and fix this!
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ChristopheRichardson (@RichardsonYVR) reported from Vancouver, British ColumbiaCrazy ... Nonsensical ... arrived for non-life threatening but ‘E’ medical appointment referral AND @TELUS is DOWN ( again ) ... chaos ... interesting how we take technology for granted ...
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Jim Gordon (@jimgordontv) reported from Vancouver, British Columbia@TELUSsupport Im a 25 year #telus customer and have everything with you guys. This ongoing outage problem on a work day is inexcusable!! You've cost me a day's wages!!!
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Jim Gordon (@jimgordontv) reported from Vancouver, British Columbia@TELUSsupport This has been a disgraceful (and for me, expensive), technical episode #telus and as a 25 year loyal customer who has cell, home phone, internet and tv with you, I will be looking at whether I continue with you!!
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SbonnerABV (@SbonnerABV) reported from Vancouver, British ColumbiaI’ve had TELUS at my condo in Gastown for over 20 years. Way better service and 4K services. Waiting for them to arrive in Yaletown to switch over.
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Luis Giraldo (@luisgiraldo) reported from Vancouver, British ColumbiaI think I’ll move all my IT company mobiles to Rogers. That’d *actually* be faster than getting a call answered by @TELUS client “care” to fix a plan change they screwed up.
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Jody Vance (@jodyvance) reported from Vancouver, British Columbia@rxstephanie @Yankoster @TELUSsupport @TELUS I will give them a chance to fix what's happened. Having my bill jump by $20 a month, without reason, is sketchy.
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Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia@pacificbird @TELUSsupport Yeah been getting those too. Email is very sporadic. What might not send right away, ends up going a couple of minutes later. I checked the outage page and Telus is still experiencing issues. Supposed to be resolved sometime around 1 P.M. PST.
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Jay Holtslander (@j_holtslander) reported from Vancouver, British Columbia@chrisonhismac I despise Telus as a service provider so I’ll stick to Rogers even with the lesser coverage.
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Stuart Dickson (@stuball6251) reported from New Westminster, British Columbia@MelissaLMRogers @jstweedie Post a sign ShiftWorker Absolutely No Canvassing or Solicitation Used to work shift work, if some one ignored sign it was sometimes worth it to give them hell (and see who/what they were hawking) Telus and Shaw cable salesmen were the worst.
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Margieville (@Margieville) reported from Burnaby, British ColumbiaOver the past couple of days I've experienced the best & worst of customer service & support. @lululemon has killed it yet again with their planning for @SeaWheeze - great customer support. My experiece with my @telus webmail & @TELUSsupport has been quite the opposite.
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Shawn Sviridov (@galleryss) reported from Vancouver, British Columbia@AllyBertamini @BarbSchmidt4 @TELUSsupport @DebraPurdyKong - As someone who works in related technology field, I can imagine Telus is putting a momentous effort in. These failures can be so complex that restoration can take longer than even the IT techs expected. Telus for sure working hard with no sleep on this issue.👍
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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ParkHillTeam (@ParkHillTeam) reported@TELUS why is the cell signal so terrible in Peterborough, ON (especially north end?) I get better signal in rural areas than in the north end of city. It's been this way too long now, and I pay too much for no signal.. seriously, whats up?
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David Reay (@DReay) reported@marionetta @MondeeRedman @TELUS Keep track of the time. At the end of the resolution of your issue bring it up. Put a dollar value on your inconvenience and ask them to fix it.
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PBJ (@Aroundtheglenn) reported@Koodo @Telus What’s up with your service in Central Alberta? I’m not in the boonies & I got ONE bar at best. Try to make a call & I get a “Call Failed” message. WTF? Do I really need to go back to Bell?🤬 And this tweet only went out cause of wifi. Repeat WTF?
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Jen (@jestjenny) reportedWhy does #telus internet constantly go down????? Why am I still with this company? Ffs
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NonsenseAbounds (@Insidethewalls1) reported@Stephen_Andrew @TELUS In-Camera deal 'cooked up' by this Council to net returns on public lands downtown with a corporate entity. This land was not available to anyone but Telus Corp. You also went In-Camera again on 'staffing' issues, just like the Council before you were on it #yyj #yyjpoli #trust
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Dr. Elle aime de cosmos (@abstractica) reported@cruise_peter Ohh that makes sense. I didn't know there was an option beyond the smartphone type. Interesting. My dr office has been trying really hard to get ppl to sign up for online accounts and I put my foot down. I don't trust Telus Babylon either. I've had enough of it all. _enough_
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Marta Skky (@MartaSkky) reportedI used to love @TELUS but then they sold me a lemon of an iPhone and refused to take it back! 2 months in and my battery dies at 3-hours on the mark. I regret pulling my staff from @Bell and @Rogers to now have to deal with this BS #corporate #fail
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Tony.cuomo (@Tonycuomo4) reported@telusmobility it sure sucks when you wait online for an hour and you hang up. Thanks for nothing telus
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William Calamari (@WilliamCalamari) reported@Shawhelp if you are contracting out third party companies to get your customers to sign a contract, please vet them because their CS agents are rude and also hang up in people faces mid sentence. They are tainting SHAW's reputation and make me wanna switch to @TELUS
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shark wife (@lilyfivenumbers) reportedalso wow, reading that, telus really doesn't give a ****. shaw would send you threatening paper mail about it, but legally they don't have to do anything more than pass on the attatched notice to the customer anonymously