Telus

Telus Outage Report in Vancouver, British Columbia

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The latest reports from users having issues in Vancouver come from postal codes V5Z, V6B, V5X, V5R, V7V, V6G, V5V and V6H.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Vancouver, British Columbia 03/05/2026 05:30

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (44%)

    Internet (44%)

  2. Phone (30%)

    Phone (30%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map Near Vancouver, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Richmond, New Westminster, North Vancouver and Burnaby.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Internet
CanadaRichmond TV
CanadaVancouver Phone
CanadaNew Westminster Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:

  • RedSealSam Samuel Armstrong (@RedSealSam) reported from North Vancouver, British Columbia

    @CraveCanada hello, my crave apps on smart tv and iPad are not letting me access any shows, and it says to contact service provider and that I’m not subscribed. I am subscribed and was literally watching a show yesterday. It also still working on my Telus on demand.

  • StephKall Stephanie Elizabeth (@StephKall) reported from Vancouver, British Columbia

    LOL @TELUS sent me a text today said it’s time to upgrade and they can help. I’ve had TELUS for years and the best they over me is $27 a month more for a two year contract 😂😂😂😂 #CustomerExperience #worst

  • jsney20 The Real Thanksgiving was Last Month (@jsney20) reported from Burnaby, British Columbia

    Telus is bad. Please follow me for more Canadian Telecom info

  • runnerofthewild Mike Chadwick (@runnerofthewild) reported from Westmount, British Columbia

    @TELUSBusiness hoping you can help, I have two cell phones and internet through Telus business and I've just had my cell bill and been charged $120 in roaming which is ridiculous for sending a couple of texts. Considering taking my business elsewhere

  • tompearc Tom Pearce (@tompearc) reported from Vancouver, British Columbia

    @TELUSsupport I have been down that telus alogorithm before... With no success. You have the box # and street intersection already.

  • NatalieLanovill Natalie Lanoville 🇨🇦 🌱 (@NatalieLanovill) reported from Vancouver, British Columbia

    @EvaSiu21 @mtnbvan No way am I cancelling my account with @Telus... the other service providers are GARBAGE. But I DO care about the 5G issue and I bet a lot of other customers do too.

  • Marcrakee Marcrake (@Marcrakee) reported from Burnaby, British Columbia

    @TELUS Roses are red Roses are blue My internet is down Can't work at all

  • Marcrakee Marcrake (@Marcrakee) reported from Burnaby, British Columbia

    @TELUS Roses are red Violets are blue My internet is down Can't work at all

  • danudey Daniel Fox (@danudey) reported from Mount Pleasant, British Columbia

    @MJohnso51022309 @Novusnow Two major outages in a month sounds real bad. Two major outages in five years sounds a lot better. If you think TELUS or Shaw are going to be more reliable though, I’m not sure you’ll find that’s the case.

  • Life_is_2_Long Tee (@Life_is_2_Long) reported from Delta, British Columbia

    @stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating

  • HarenNt Haren (@HarenNt) reported from Vancouver, British Columbia

    “Customer complaints against Vancouver’s Telus surge 71%” - read this online today, and I must say I do agree 100% !!!! @TELUS

  • bradley Bradley Smith (@bradley) reported from Kensington-Cedar Cottage, British Columbia

    @hellofisher I’ve had really good experience with the speeds and reliability of TELUS in my building (which is newer). Customer support is mediocre but has helped when I’ve needed them.

  • TallPaulsLife Tall Paul 'Mr Vancouver' | 6’7 (@TallPaulsLife) reported from Vancouver, British Columbia

    @FEEZYDoesIT Struggles, it now “slows” down my data and doesn’t cut it off But let’s be honest this data costs TELUS nothing. Verizon has unlimited for cheaper than my 90$ 10 gigs cost... I’d add a gif but i don’t have the 10 min it will take to load @TELUS

  • MikeKlassen Mike Klassen (@MikeKlassen) reported from Vancouver, British Columbia

    So my wife and I were speaking about the fact we turned down multiple requests by @TELUS reps to connect our home with fiber optic “for free” 😒 Their doubling down on Huawei tech this week makes me think we made the right call.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @dooksofhazard @TELUSsupport I actually love TELUS mobility support. But this thing brands do with forcing you into a circular automated help situation is frustrating when you’re already frustrated.

  • galleryss Shawn Sviridov (@galleryss) reported from Vancouver, British Columbia

    @TELUSsupport can you advise if there are communication issues with Telus Network and other Mobility networks at this time in British Columbia, and potential cause of the issue and restoration

  • uniontrevor1975 Trevor (@uniontrevor1975) reported from New Westminster, British Columbia

    @rbraich @TELUS @TELUSsupport U dont get it obviously. Outsourcing and paying these people nothing while giving horrible service #keepitlocal 🇨🇦

  • MrPaulMcAfee Paul McAfee (@MrPaulMcAfee) reported from Vancouver, British Columbia

    When you get amazing service from @shaw and @TELUS representatives - you don’t mind the cost so much. Alisha with @telusmobility was on the phone with me for almost 2 hours last night and she stuck with me to updates plans and phones. #ExperienceIsEverything

  • Michael86286849 Michael C (@Michael86286849) reported from North Vancouver, British Columbia

    Telus sucks

  • BBMmeEH Aaron M (@BBMmeEH) reported from Vancouver, British Columbia

    When the time is right I will be switching out of @TELUS due to their poor choice of 5g provider this year 😞

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • TheNabber88888 Joe mcnabb (@TheNabber88888) reported

    @SpeedtestAwards @TELUS Umm I live in Calgary with a s22 ultra the max speed I get on your network is tops 100 download tops. I see that telus doesn't care about haysbour in Calgary. Rogers has you beat sorry to say but they do. Oh and I have the 50g monthly plan up to 1gps lol

  • Career_Cupid Christine Fader (She/her) (@Career_Cupid) reported from Gananoque, Ontario

    He's moving to new hospital at 9 AM Fri. After spending 2 hours at Telus with phone stuff, I got a flat in the town I don't live in. Temp fix, got home & other car won't start. Getting there for his 9 AM move sounds...tricky. I hate adulting. @ThanksCancer

  • peanutbutttter7 YUNGBOOTY$NIFF👾 (@peanutbutttter7) reported

    i remember when i switched to telus the fido lady kept calling tryna get me back n i yelled at her “**** off you dumb ***** **** you and your damn company y’all not getting me back”

  • graysondick63 Julian H (@graysondick63) reported

    @TELUS Hey, when is fiber getting installed in Thorncliffe? Pretty tired of my low quality internet service. Affects my tv as well as wifi. Also, your tech removed any possibility of switching providers by illegally cutting lines for Shaw. Fiber is needed asap. Hop to it.

  • SAD01872329 S.A.D. (@SAD01872329) reported

    @ShawInfo Hi I transferred my service to B1- 11468 140 street. I think it would be awesome to have you talk to the landlord upstairs to switch over as the neighborhood is going ballistic @telus not feeling so good. SOS I have cell service at Rogers today!

  • Chris_t8306 Chris (@Chris_t8306) reported

    @TELUS unacceptable service on the phone. Horrid.

  • Pracm Pranav maniar (@Pracm) reported

    Worst customer service @telus @TELUSsupport ordered a smartwatch through webstore, first they said they already shipped it and same evening got an email that they cancelled my order and now that same deal is not available. They literally ruined a gift. #worst #customerservice

  • DixonMadeUrkel (@DixonMadeUrkel) reported

    A nightmare of an experience with @TELUS by far the ABSOLUTE worst company in this country for cell phone service. Rogers could have another outage for all I care before I give another dime to such an embarrassment of a company,

  • SamRochadotcom Sam Rocha 🇺🇦 Texican in Canadia (@SamRochadotcom) reported

    So, @TELUS calls to offer a new set of promotions and I agreed on the condition that I cancel some of the things I presently have. They say I can call to do that separately but it will all be fine. Now, 7 transfers/calls in, they cannot do it. What a joke. @TELUSsupport

  • MikeFromTNS MIKE from TriNorth Studios 🎙🎥💻🌿 | (@MikeFromTNS) reported

    . @TELUS curious if it is standard for your workers to leave behind all their flgas, stakes and garbage on people's lawns once they are finished in the area? Been a month since they finished working on our road.. And still flags everywhere.