Telus

Telus Outage Report in Vancouver, British Columbia

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The latest reports from users having issues in Vancouver come from postal codes V5Z, V5X, V6B, V5V, V5R, V5N, V6Z and V7V.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Vancouver, British Columbia 03/15/2026 07:25

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (22%)

    Phone (22%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map Near Vancouver, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Burnaby, Richmond and New Westminster.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Internet
CanadaVancouver Total Blackout
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Total Blackout
CanadaNorth Vancouver TV

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:

  • bradley Bradley Smith (@bradley) reported from Kensington-Cedar Cottage, British Columbia

    @hellofisher I’ve had really good experience with the speeds and reliability of TELUS in my building (which is newer). Customer support is mediocre but has helped when I’ve needed them.

  • danudey Daniel Fox (@danudey) reported from Mount Pleasant, British Columbia

    @MJohnso51022309 @Novusnow Two major outages in a month sounds real bad. Two major outages in five years sounds a lot better. If you think TELUS or Shaw are going to be more reliable though, I’m not sure you’ll find that’s the case.

  • jsney20 The Real Thanksgiving was Last Month (@jsney20) reported from Burnaby, British Columbia

    Telus is bad. Please follow me for more Canadian Telecom info

  • tompearc Tom Pearce (@tompearc) reported from Vancouver, British Columbia

    @TELUSsupport I have been down that telus alogorithm before... With no success. You have the box # and street intersection already.

  • HarenNt Haren (@HarenNt) reported from Vancouver, British Columbia

    “Customer complaints against Vancouver’s Telus surge 71%” - read this online today, and I must say I do agree 100% !!!! @TELUS

  • uniontrevor1975 Trevor (@uniontrevor1975) reported from New Westminster, British Columbia

    @rbraich @TELUS @TELUSsupport U dont get it obviously. Outsourcing and paying these people nothing while giving horrible service #keepitlocal 🇨🇦

  • MikeKlassen Mike Klassen (@MikeKlassen) reported from Vancouver, British Columbia

    So my wife and I were speaking about the fact we turned down multiple requests by @TELUS reps to connect our home with fiber optic “for free” 😒 Their doubling down on Huawei tech this week makes me think we made the right call.

  • RedSealSam Samuel Armstrong (@RedSealSam) reported from North Vancouver, British Columbia

    @CraveCanada hello, my crave apps on smart tv and iPad are not letting me access any shows, and it says to contact service provider and that I’m not subscribed. I am subscribed and was literally watching a show yesterday. It also still working on my Telus on demand.

  • runnerofthewild Mike Chadwick (@runnerofthewild) reported from Westmount, British Columbia

    @TELUSBusiness hoping you can help, I have two cell phones and internet through Telus business and I've just had my cell bill and been charged $120 in roaming which is ridiculous for sending a couple of texts. Considering taking my business elsewhere

  • Marcrakee Marcrake (@Marcrakee) reported from Burnaby, British Columbia

    @TELUS Roses are red Violets are blue My internet is down Can't work at all

  • Marcrakee Marcrake (@Marcrakee) reported from Burnaby, British Columbia

    @TELUS Roses are red Roses are blue My internet is down Can't work at all

  • galleryss Shawn Sviridov (@galleryss) reported from Vancouver, British Columbia

    @TELUSsupport can you advise if there are communication issues with Telus Network and other Mobility networks at this time in British Columbia, and potential cause of the issue and restoration

  • Life_is_2_Long Tee (@Life_is_2_Long) reported from Delta, British Columbia

    @stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating

  • StephKall Stephanie Elizabeth (@StephKall) reported from Vancouver, British Columbia

    LOL @TELUS sent me a text today said it’s time to upgrade and they can help. I’ve had TELUS for years and the best they over me is $27 a month more for a two year contract 😂😂😂😂 #CustomerExperience #worst

  • MrPaulMcAfee Paul McAfee (@MrPaulMcAfee) reported from Vancouver, British Columbia

    When you get amazing service from @shaw and @TELUS representatives - you don’t mind the cost so much. Alisha with @telusmobility was on the phone with me for almost 2 hours last night and she stuck with me to updates plans and phones. #ExperienceIsEverything

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @dooksofhazard @TELUSsupport I actually love TELUS mobility support. But this thing brands do with forcing you into a circular automated help situation is frustrating when you’re already frustrated.

  • Michael86286849 Michael C (@Michael86286849) reported from North Vancouver, British Columbia

    Telus sucks

  • BBMmeEH Aaron M (@BBMmeEH) reported from Vancouver, British Columbia

    When the time is right I will be switching out of @TELUS due to their poor choice of 5g provider this year 😞

  • NatalieLanovill Natalie Lanoville 🇨🇦 🌱 (@NatalieLanovill) reported from Vancouver, British Columbia

    @EvaSiu21 @mtnbvan No way am I cancelling my account with @Telus... the other service providers are GARBAGE. But I DO care about the 5G issue and I bet a lot of other customers do too.

  • TallPaulsLife Tall Paul 'Mr Vancouver' | 6’7 (@TallPaulsLife) reported from Vancouver, British Columbia

    @FEEZYDoesIT Struggles, it now “slows” down my data and doesn’t cut it off But let’s be honest this data costs TELUS nothing. Verizon has unlimited for cheaper than my 90$ 10 gigs cost... I’d add a gif but i don’t have the 10 min it will take to load @TELUS

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • WyattTanton Wyatt Tanton (@WyattTanton) reported

    If your solution to “telecom sucks and is very expensive” is “screw you, got mine” to rural people instead of wanting to take telecom out of the for-profit hands of predatory companies like Telus, it’s time for you to ask whether you wanna fix a problem or just feel superior.

  • sam_bhanot sam (@sam_bhanot) reported

    @TELUS My wifi is still not working its been more than 24 hours now

  • rubylightsaber ~ Zannah Rose (@rubylightsaber) reported

    @TELUSsupport Service is still cutting in and out here for Telus Fibre. An hour north of Edmonton, Alberta.

  • JayIsPainting JayIsPainting (@JayIsPainting) reported

    I imagine kenney got the $100 bribe from his friends at Telus. Sign up NOW and Get a free GIANT TV!!!! 👋Um...I've been a customer for 15 years. Oh...right. Here's a rate increase .

  • NormaHoerner Norma Hoerner (@NormaHoerner) reported

    @ThymelessC Telus made an apology about the problem.

  • SarahSureShot S a r a h (@SarahSureShot) reported

    @TELUS Nobody ******* cares, fix your God damn networks, your customers are paying for services that you're not providing to them

  • luvsmyvdub Terri Youwish (@luvsmyvdub) reported

    @telusmobility …$30 for a 238 MB overage??? Wtf?!! Can we say rip off? I get 6 GB…6!! I haven’t gone over that in a long time but your ****** wifi switches me to LTE so often in my own dang home. Not gonna lie…really re-thinking staying with Telus after over 15+ years…

  • vikingdanetrain Erloff (@vikingdanetrain) reported

    @TELUSsupport @TELUS how difficult is it to send an email! My phone doesnt work!!!! Telus is so frustarting! I think I am just going to tweet thi sthe next year!

  • jayakerley Jay Akerley (@jayakerley) reported

    @urbanehillbilly Is it depressing though? Mine did not match the Telus (fibre) speeds I get in Van, but I was seriously impressed nonetheless. In the space of 3-4 years we went from dial up to Netflix in high definition (brutal satellite service in between).

  • cabbageskvot Mili (@cabbageskvot) reported

    unclear why a photo health card doesn’t count as ID for the Telus store. stupid policy.