Telus Outage Report in Vancouver, British Columbia

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The latest reports from users having issues in Vancouver come from postal codes V5S, V5R, V6H, V5Y, V6E, V5N, V5Z and V5X.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Vancouver, British Columbia 05/31/2023 13:00

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • Internet 56.13% Internet
  • Phone 15.39% Phone
  • Wi-fi 13.01% Wi-fi
  • TV 5.91% TV
  • Total Blackout 5.66% Total Blackout
  • E-mail 3.89% E-mail

Live Outage Map Near Vancouver, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Burnaby, Richmond, New Westminster, North Vancouver and Delta.

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CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Wi-fi
CanadaVancouver Internet
CanadaBurnaby Internet
CanadaRichmond Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:
  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @Bzubyk @TELUS If you’ve ever had an issue with this horrid Telcom, you’d understand how bureaucratic & truly Inept they actually are. This isn’t really all that surprising when you team an inept co with an obviously feckless bureaucracy

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @maxfawcett You haven’t lived until you’ve had to deal with Telus customer service. A vacation in hell would be more pleasant than dealing with the abomination that is @Telus

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @hurrrdurrr @juliekrobe I mean, Copeman still exists, though owned by Telus now so not entirely. Also, you know full well the Canadian health care system would treat her and presumably she’s got travel insurance.

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @PaulDoroshenko Except @Telus is far from an expert at much of anything. Their reputation is horrid at most everything. Even their own employees acknowledge how bad they are.

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @kboyd05 Good luck. Took 1.5 hrs to deal with @TELUS yesterday to deal with an over billing issue. On any given day, Telus is possibly the worst company in Canada to deal with. Bureaucratic, unresponsive, inept, and that’s just the start.

  • mmgreid Mark the Teacher (@mmgreid) reported from Vancouver, British Columbia

    @CBCStephenQuinn just last week I had another awful call with @TELUS over the the 50% hike in my monthly home services bill. Loyalty discounts just don’t exist in the #telecom sector and they REALLY should.

  • Aanshik1 aanshik1 (@Aanshik1) reported from Vancouver, British Columbia

    @TELUSsupport I have sent you a DM about my ongoing internet connection dropping issues with Telus internet with my case details, kindly respond to my DM, thanks.

  • StrategicThghts David Schreck (@StrategicThghts) reported from North Vancouver, British Columbia

    @TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

  • sapessi Stefano Buliani (@sapessi) reported from Vancouver, British Columbia

    I get that there's a new version of the Pik TV app for Android and you are excited for the to update, @TELUS. But unless it's absolutely necessary, forcing me to upgrade or quit when I launch the app is the worst experience!

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @entwistled is CEO of @telus perhaps worst company in Canada. More interested in PR & virtue signalling than actually serving customers. Inept, bureaucratic, misleading, hopelessly horrid customer service & actually bankrupt of purpose & direction. Avoid this clown show of a co!

  • rxstephanie Stephanie Hahn (@rxstephanie) reported from Vancouver, British Columbia

    @steeletalk I found out via media...I am so very upset as we have been asking to be included and “radio silence” and then “boom” media drops this important info? We don’t have unlimited staffing and people like @TELUS to help us man the phones...why no notice to supposed front liners ! Sigh

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @keithbaldrey Good for @Telus to remedy the issue with the call centres and finding ppl to man the phones. Just curious why Telus can’t respond to actual customer concerns that quickly & remedy issues that arise. Funny how that works.

  • FriesenPatty Patty Friesen (@FriesenPatty) reported from Richmond, British Columbia

    @RogersHelps Please piggyback your service to Bell or Telus STAT!

  • SamGorC SGC Dream a little. Dream a lot. (@SamGorC) reported from Vancouver, British Columbia

    I swear, putting me on hold for so long when I phone you to cancel my internet service just reinforces the fact that I want to leave. Like do they think it's a tactic so people get impatient and hang up? Really Telus?

  • hornscallywag Lori Foster (@hornscallywag) reported from West End, British Columbia

    **** Telus money grubbing ********!!!!

  • naidoo_emmanuel Emmanuel Naidoo (@naidoo_emmanuel) reported from Burnaby, British Columbia

    @Telus and @TELUSsupport please can you explain the cause if disruption of service on 26 May2021 at 13:30 PST on the Burnaby area? #PoorService

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @keithbaldrey If youve ever had to deal with @Telus you’d know this fiasco is par for the course. On a good day Telus is in a tight battle for one of the worst customer service, unresponsive, bureaucratic co’s in the country, on a bad day you get what happened.

  • hornscallywag Lori Foster (@hornscallywag) reported from West End, British Columbia

    Telus sucks so hard their movies to their programing!!!!! They charge so much during a pandemic and keep young their price need more choice in Canada than this ****!

  • BlueCedarAngel #IndianStatus531 (@BlueCedarAngel) reported from Burnaby, British Columbia

    There has been a lot of theft on our Gitxsan Indian Reserves due to drug dealer invasion. I have #Ring and @TELUSsupport Security because both are lousy. No parts for Ring flood lights; and Telus doorbell constantly has problems 😩 Bands are useless with nepotism & no ed.

  • CiaraHempseed Ciara Hempseed (@CiaraHempseed) reported from Vancouver, British Columbia

    I’m just far too exhausted. I’ve exhausted every option other than going to Er st Paul’s And it’s just blah The doctor on Telus health app felt all bad last night

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • datadili volume ticker (@datadili) reported

    TELUS International (Cda) Inc. traded 62% above average volume, $TIXT down -5.02%

  • jammyrft socks in crocks (@jammyrft) reported

    @nuvguy @PartPhil ✅ not every neighbourhood has fibre. From what I understand Shaw doesn’t bog down, you get constant speed whereas Telus is susceptible to high demand usage. If you pay for 500g speeds on both networks only Telus will bog. But I’m NOT an expert on this topic

  • BitGspot rugzbunny.eth 🌐🐰 (@BitGspot) reported

    Wondering how many Canadians pay US Roaming charges without going to the states due to poor bandwidth? 2 months in a row, they’ve stuck this on my bill, $12 a pop. @telus has quickly become the worst. @cbcgopublic

  • BentleytheGreat Ryan (@BentleytheGreat) reported

    @PartPhil @CswcAndy It’s worth it. I was legitimately calling to cancel my cable and they ended up giving me Pick 8 + Gig Internet (with Telus) for ~$125/month. Only for a 2 year term anyway, but we’ll see if I can twist their arm again in another 2 years

  • jammyrft socks in crocks (@jammyrft) reported

    @nuvguy @PartPhil Ahhh I see. So you’re saying Shaw bigs down during high usage but Telus doesn’t? Or both do?

  • Rtfm_people RTFM (@Rtfm_people) reported

    @cmcalgary anyone on telus having issues sending MMS group chats on android

  • ValueNotDeadYet ValueNotDeadYet (@ValueNotDeadYet) reported

    @BubleQe @TELUS @AssetTraveller Premium valuation on $T.TO and mediocre earning... that's what happens. They made big bets on Telus Health and some highly priced acquisitions in recent times... Patience needed here, story solid but may get knocked down a peg for trying to do too much in too many verticals...

  • TELUSsupport TELUS Support (@TELUSsupport) reported

    @jds_bitch86 Hi Amy, are you experiencing issues with your TELUS home internet service?

  • yngblkinvestor yngblkinvestor (@yngblkinvestor) reported

    Telus profit down but revenue is up

  • hodges43285 Hodges43285 (@hodges43285) reported

    @TELUS @TELUSsupport #TelusSucks so of course, yet again… I have to reboot my cable box. It never ends… years of this substandard service. Years.