Telus Outage Report in Vancouver, British Columbia
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The latest reports from users having issues in Vancouver come from postal codes V5Z, V6B, V5R, V6G, V5X, V5V, V6H and V5K.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Vancouver, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (29%)
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Wi-fi (9%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Vancouver, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Richmond, North Vancouver and Burnaby.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
TV | |
| Vancouver |
Internet | |
| Vancouver |
TV | |
| Vancouver |
Total Blackout | |
| Vancouver |
Total Blackout | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Vancouver, British Columbia
Latest outage, problems and issue reports in Vancouver and nearby locations:
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SbonnerABV
(@SbonnerABV) reported
from
Vancouver, British Columbia
I’ve had TELUS at my condo in Gastown for over 20 years. Way better service and 4K services. Waiting for them to arrive in Yaletown to switch over.
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Kimberley Bowie
(@KimABowie) reported
from
Vancouver, British Columbia
@Ian_A_MacDonald @jodyvance @TELUS I’m so sorry. Telus is brutal and overcharges me every month. And customer service is abysmal.
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
Email down and out in Vancouver.....again. Thanks for nothing #Telus.
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
@pacificbird @TELUSsupport Yeah been getting those too. Email is very sporadic. What might not send right away, ends up going a couple of minutes later. I checked the outage page and Telus is still experiencing issues. Supposed to be resolved sometime around 1 P.M. PST.
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River B^#!$ Meowjin
(@MeowjinBoo) reported
from
Vancouver, British Columbia
@smashforwarddoc @TELUS @STORYHIVE Oh damn the project won. Grats!
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Ron Sine
(@RSine57) reported
from
Burnaby, British Columbia
@TELUSsupport still 36 and still counting hours with no email. No answers as to why either. Poor job for everyone associated with #TELUS Do Better
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Jody Vance
(@jodyvance) reported
from
Vancouver, British Columbia
@rxstephanie @Yankoster @TELUSsupport @TELUS I will give them a chance to fix what's happened. Having my bill jump by $20 a month, without reason, is sketchy.
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HeliConnect
(@iheliconnet) reported
from
Delta, British Columbia
@TELUSsupport been on hold for 30 minutes. Soon as a delta cable/eastlink gets a bit higher speed I’m so gone. We have a total outage. No acknowledgment on Telus’s past othervthan leave you on hold. Could at least put a notice out or something! SUCKS!!!
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Kalpna
(@KalpnaSolanki1) reported
from
Burnaby, British Columbia
Tsk Tsk @TELUS cancelling my old internet service in anticipation of fibre optic being connected WITHOUT verification that the work had actually been completed. Now I have no internet connection at all @TELUSsupport #FAIL
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Jim Gordon
(@jimgordontv) reported
from
Vancouver, British Columbia
@TELUSsupport Im a 25 year #telus customer and have everything with you guys. This ongoing outage problem on a work day is inexcusable!! You've cost me a day's wages!!!
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Jay Holtslander
(@j_holtslander) reported
from
Vancouver, British Columbia
@chrisonhismac I despise Telus as a service provider so I’ll stick to Rogers even with the lesser coverage.
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Jim Gordon
(@jimgordontv) reported
from
Vancouver, British Columbia
@TELUSsupport I am 2 hours from "Outage Day 3" here in Vancouver, emails coming in, brief windows of being able to reply. For the 4th time in the last 24 hours, please update!!! #telus
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Margieville
(@Margieville) reported
from
Burnaby, British Columbia
I'm in the 2nd day, heading into the 3rd with no email service which means all the documents I need & memories which are being shared with me for this weekend's race aren't accessible. You're one of the largest telecom companies @TELUS get your crap together and fix this!
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Jim Gordon
(@jimgordontv) reported
from
Vancouver, British Columbia
@TELUSsupport This has been a disgraceful (and for me, expensive), technical episode #telus and as a 25 year loyal customer who has cell, home phone, internet and tv with you, I will be looking at whether I continue with you!!
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
@TransLink The problem here is that Shaw, at best, is free for 1/2 hour if you’re not one of their customers. Telus (what’s in Metro Vancouver taxis) would’ve been better. That’s actually free.
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Michelle Bancroft
(@banger19) reported
from
Vancouver, British Columbia
@TELUSsupport Any word on when this outage will be resolved. Difficult to conduct business and connect with people without email. #telus #compensation
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Kalpna
(@KalpnaSolanki1) reported
from
Burnaby, British Columbia
@TELUSsupport Fibre is available in our area and line is in place. Tech just did not know how to do the connection! Yet, @telus discontinued the old service!
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Mark Breslaw
(@MarkBreslaw) reported
from
Vancouver, British Columbia
@TELUSsupport I did call the sales team and was hung up on so I do t want to call in again. I would like to be treated like a customer TELUS wants to keep. Please tell me what iPhone options are available for the same deal I already received a confirmation for less than a week ago
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Margieville
(@Margieville) reported
from
Burnaby, British Columbia
Over the past couple of days I've experienced the best & worst of customer service & support. @lululemon has killed it yet again with their planning for @SeaWheeze - great customer support. My experiece with my @telus webmail & @TELUSsupport has been quite the opposite.
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Jennifer West
(@Westjet007) reported
from
Vancouver, British Columbia
I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Diespecker
(@PDiespecker) reported
@steeletalk @CKNW Bad news overall. Happy I’m a TELUS customer at this time.
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Matt
(@MMMMMMMMMMaaatt) reported
Still waiting for replacement SIM card from @RogersBiz ... glad I have my reliable home cell service with @TELUS! Feeling sorry for those @ShawInfo customers about to be taken over by Rogers!
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Brett Clark
(@BrettCl52830843) reported
@DarrenMorin At least there is still some western Canadian options for us westerners. My experience with most central Canadian companies has been negative. I used Rogers several years ago and punted them due to bad customer service and their dismissive arrogance made me bail. Back to Telus
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Jeff White
(@JustJeffW) reported
@pogymurray @eppman Not sure if you're being humourous or not. Telus and Bell are separate companies. They share a cellular network in some areas, but that is all.
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Gaylin Chev
(@GaylinChev) reported
@PatBulmer1 A few months before my mom died, she switched from Shaw back to Telus. She was 79 and had bad eyesight. She needed help to understand the new remote and where her channels were. Simple, right? Nope, their service dept were total jerks to her, more than once.
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Mark Mounce
(@mcmounce) reported
@steeletalk @CKNW Bad news if you own Telus shares. They've significantly dropped in price today
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Mark Shaw (Wear a Mask!)
(@MarkShaw24) reported
Is anyone else having trouble with the email migration by @TELUS ? Spending 30 minutes on hold. Thanks for nothing, @TELUS !
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Kaine deFlickr
(@WolpertingerRun) reported
I don't get how telus has become the least annoying/to me as an individual the least evil out of cell and internet providers. Cuz ****.
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Aaron Hoyland
(@aaronhoyland) reported
@NathanDorval My guess? Because they're still competing with two other major national players in Telus and Bell for national cell service, and they'd still be competing with Telus for regional home services.
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Jean-François Mezei
(@jfmezei) reported
How much will Bell/Telus want out of this? (aka, spectrum, perhaps some customer transferred to Bell/Telus).