Telus

Telus Outage Report in Vancouver, British Columbia

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The latest reports from users having issues in Vancouver come from postal codes V5Z, V6K, V5S, V5R, V6Z, V5N, V6G and V5V.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Vancouver, British Columbia 12/06/2025 01:00

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Vancouver, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Delta, Burnaby, Richmond, North Vancouver and New Westminster.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Phone
CanadaDelta Phone
CanadaVancouver Internet
CanadaDelta Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @2muchcoffee4me @BretInVancouver @TELUS Yep. And it’s just poor client care. Because I’ve had issues since we got it. And I’ve tried but half the people I talk to don’t understand what I am saying. I don’t need to be told how wifi works. I need troubleshooting beyond google. They are so busy assuming I am confused.

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    I think next billing cycle I’ll withhold payment @TELUSsupport @TELUS. Make you wait until the funds are available (even though they are) like you make me wait on hold. Your level of customer service/tech support has dropped significantly these past few months. Unacceptable.

  • JDNovel Jennifer Duholke (@JDNovel) reported from North Vancouver, British Columbia

    @TELUS Our TV signal here in North Van keeps dropping-been like this for two days. What’s up Telus? @NorthVanRT

  • bow_en_arrow Grant Bowen (@bow_en_arrow) reported from North Vancouver, British Columbia

    @TELUSsupport we moved our cellular service from Telus to Koodo. Now we have a credit balance with Telus. How do we get that balance refunded?

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    So @TELUS wifi is awful and now the LTE network is a nightmare on @telusmobility ? I’ve been with Telus since 1995 but this loyalty is over. Customer support can’t compensate for expensive ineffective service. It’s impacting my livelihood at this point.

  • vancitytrevor trevor (@vancitytrevor) reported from New Westminster, British Columbia

    @TELUSsupport Lol u reply 24hrs later wow. Thats horrible @TELUS

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @toddnickel @TELUS @TELUSsupport Lemme know where you go because if it’s Shaw you’ll have the same issues so then what? I find it so odd that Telus’ solution is for you to find an independent 3rd party they can’t recommend to come in and fix their crap work that you’ll pay for.

  • VanCityVeinot Brad Veinot (@VanCityVeinot) reported from Vancouver, British Columbia

    Shout to @TELUS for having the worst ******* internet service in BC for playing @Xbox online. #MovingToShaw

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    @rhythmteacher I’m with Telus for everything. Bundles. Service is ridiculous these days though. No matter what time of day o call in (odd time when I need to) on hold for an hour. Who the f**k has time and patience for that?

  • philwhln Phil Whelan 😷🇨🇦🦕🚀 (@philwhln) reported from Vancouver, British Columbia

    @nbennett_biv @CraveTVHelp @AppleTV I had a lot of issues through Telus too. Directly through Crave is the only thing that consistently worked for me.

  • MartinvandenH Martin van den Hemel (@MartinvandenH) reported from Richmond, British Columbia

    Hey @CBC! What’s the problem with your audio? Audio dropped in and out on Telus Optik TV Channel 800 and Telus Optik TV Channel 3, this morning/afternoon/evening which ruined my recording of @BBC #WaroftheWorlds

  • jamespatyoung James Young (@jamespatyoung) reported from North Vancouver, British Columbia

    @dkeeping They do. But I find the 4K lags a lot on my Telus box. Moving to a new house and hoping the tech can help me out

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @AureliaCotta @TELUSsupport Lol. I can’t see any messages from Telus support apparently.

  • whourDaDa Oladada (@whourDaDa) reported from Burnaby, British Columbia

    One of @TELUS representatives lied to get me to sign to a 2 year deal now I will have to pay 1000 to cancel your service.

  • golfercruz CC (@golfercruz) reported from Richmond, British Columbia

    @imAnewbie @RogersHelps Rogers Internet is horrible. Great prices and deals but the service falls flat compared to Bell or Telus.

  • auraalexandra16 Raymond (@auraalexandra16) reported from Richmond, British Columbia

    @TELUS This is to let you know that your Customer Service Representative was so Rude. Glad that I made a switched back to another provider.

  • falskow Chris Falskow (@falskow) reported from Delta, British Columbia

    @TELUS any chance you could run a special for @Eastlink users to make a switch? @Eastlink has had service issues all week and now, no internet all day today. We need something more reliable.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @carlz8 @TELUS Oh that happened to me. Then it wasn’t canceled. Then it was a 6 week endeavour where they couldn’t get their system to cancel.

  • Junayyyy Mary June Margarico (@Junayyyy) reported from Vancouver, British Columbia

    @TELUS sucks.

  • CiaraHempseed Ciara Hempseed (@CiaraHempseed) reported from Vancouver, British Columbia

    I actually had to use that Telus Babylon app to get some perscriptions for this migraine Send help

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • JimboPopowich Jimbo Popowich (@JimboPopowich) reported

    @mogrant61 @TELUS Just reduce part of your service, in increments if possible. Tell them what you are doing. They reduced my bill by thirty bucks a month.

  • MaximusTrajan23 RaiderMax23 (@MaximusTrajan23) reported

    @malcolm8 @TELUS @Novusnow Lol. Ok you can find out for yourself. I had NOVUS for 7 years, and I loved that service. Best I’ve ever had. The fastest they could give me tho, was 300 because they don’t do faster in non-residential buildings, so I switched to Telus. I hate Telus but I got the 1 gig now.

  • Maniac1655 David Appleby (@Maniac1655) reported

    @TELUSsupport Yet you make everyone share the same master password to access your services. Maybe I want to allow someone else in the residence the ability to watch Telus TV on their iPad without being able to change the service.

  • MaximusTrajan23 RaiderMax23 (@MaximusTrajan23) reported

    @malcolm8 @TELUS problem is, Novus doesnt offer 1 gigabit in residential buildings, but Telus does

  • MaximusTrajan23 RaiderMax23 (@MaximusTrajan23) reported

    @malcolm8 @TELUS @Novusnow The one gig plan is only for buildings that are non-residential, NOVUS doesn’t have the finer optics access in residential buildings in Vancouver. Also, I have Telus 1 gig, and I get 900Mbps with my VPN on. But NOVUS is best customer service in town.

  • GrainAlligators Professional DILF (@GrainAlligators) reported

    @apihtawikosisan @TELUS We’ve been on Shaw Blue Curve for roughly $80 dollars. It’s been good and serves our purposes. It has been a bit slow these past few days on our phones. But I don’t know how much of that is a network issue or a modem issue. Haven’t had a minute to troubleshoot yet.

  • poorlilnadina Nadina Ray (@poorlilnadina) reported

    @apihtawikosisan @TELUS Telecom is a friggen oligopoly disguised as choice. All the little companies are bought up by the big players (just like our damn utilities here in AB) so we are gouged for internet no matter what it seems. Canada has obscenely high cellular/internet fees.

  • tilbaygeoforce1 @TilbayGeoForce (@tilbaygeoforce1) reported

    @Motomom128302 I know someone that has the Doorbell alarm set to ring when someone comes down his long Driveway. I believe Telus set it up. I can check when normal people get up, if you like.

  • cyclicallysynic cyclically cynical (@cyclicallysynic) reported

    @mgeist Rogers is bullshit. A product of effective lobbying garnering itself protectionism. They, along with Bell and Telus have shattered the concept of fair market competition or service. Disgraceful!

  • gb10xnm Boxer Hill (@gb10xnm) reported

    @KatyaAndYourDad I had koodoo for 2 years out here in Alberta and it was great. They were much cheaper than all other alternatives and it just worked well all the time. Working with the online only part was easy and trouble free. I would do it again. Koodoo IS Telus though so check a coverage map