Telus Outage Report in Vancouver, British Columbia
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The latest reports from users having issues in Vancouver come from postal codes V5Z , V5X , V5T , V6Z , V5V , V6H , V5S and V6B .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
Problems in the last 24 hours in Vancouver, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (48%)
- Phone (23%)
- Wi-fi (12%)
- TV (7%)
- E-mail (5%)
- Total Blackout (4%)
Live Outage Map Near Vancouver, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Richmond, Burnaby, and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Total Blackout | 20 hours ago |
|
Vancouver
|
Internet | 22 hours ago |
|
Vancouver
|
Internet | 1 day ago |
|
North Vancouver
|
TV | 3 days ago |
|
Vancouver
|
Wi-fi | 3 days ago |
|
Vancouver
|
TV | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Vancouver, British Columbia
Latest outage, problems and issue reports in Vancouver and nearby locations:
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Grainne McElroy (@GrainneMcElroy) reported from Richmond, British ColumbiaSupport: Manage the Help @TELUS #BCNET201
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Kimberley Bowie (@KimABowie) reported from Vancouver, British Columbia@Ian_A_MacDonald @jodyvance @TELUS I’m so sorry. Telus is brutal and overcharges me every month. And customer service is abysmal.
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Jay Holtslander (@j_holtslander) reported from Vancouver, British Columbia@chrisonhismac I despise Telus as a service provider so I’ll stick to Rogers even with the lesser coverage.
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BdblE (@MsYouDoYou) reported from Vancouver, British ColumbiaEvery single time I have to talk to @TELUSsupport (often) it’s a great experience. I know people have TELUS issues but I am consistently pleased with their service and not enough people say positive things on this yelling machine.
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HeliConnect (@iheliconnet) reported from Delta, British Columbia@TELUSsupport been on hold for 30 minutes. Soon as a delta cable/eastlink gets a bit higher speed I’m so gone. We have a total outage. No acknowledgment on Telus’s past othervthan leave you on hold. Could at least put a notice out or something! SUCKS!!!
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Alexi (@MsAlexi) reported from Vancouver, British Columbia@TELUSsupport I understand that scheduling and servicing takes time. However, we’ve been a TELUS customer for a long time and for a communication company, communication could be greatly improved. Now we wait... and looking at other providers that could get us connected ASAP. 3/3
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Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia@TransLink The problem here is that Shaw, at best, is free for 1/2 hour if you’re not one of their customers. Telus (what’s in Metro Vancouver taxis) would’ve been better. That’s actually free.
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Stefan Hawes (@hawes) reported from Vancouver, British ColumbiaDiscovering a problem with the modern world. When your Internet goes down and you have to wait a couple of days for someone to come by to fix it, you’re also without TV, movies, and music. Might just have to read in silence. @TELUS
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River B^#!$ Meowjin (@MeowjinBoo) reported from Vancouver, British Columbia@smashforwarddoc @TELUS @STORYHIVE Oh damn the project won. Grats!
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Mark Breslaw (@MarkBreslaw) reported from Vancouver, British Columbia@TELUSsupport I did call the sales team and was hung up on so I do t want to call in again. I would like to be treated like a customer TELUS wants to keep. Please tell me what iPhone options are available for the same deal I already received a confirmation for less than a week ago
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Kalpna (@KalpnaSolanki1) reported from Burnaby, British ColumbiaTsk Tsk @TELUS cancelling my old internet service in anticipation of fibre optic being connected WITHOUT verification that the work had actually been completed. Now I have no internet connection at all @TELUSsupport #FAIL
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Jennifer West (@Westjet007) reported from Vancouver, British ColumbiaI seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.
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Jim Gordon (@jimgordontv) reported from Vancouver, British Columbia@TELUSsupport This has been a disgraceful (and for me, expensive), technical episode #telus and as a 25 year loyal customer who has cell, home phone, internet and tv with you, I will be looking at whether I continue with you!!
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Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British ColumbiaEmail down and out in Vancouver.....again. Thanks for nothing #Telus.
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Alexi (@MsAlexi) reported from Vancouver, British Columbia@TELUSsupport @TELUS When you’ve been using PureFibre internet for over 4 years and to find out that the new home you’re moving into does not have PureFibre even though the website and TELUS support confirmed that we have it, is a shitty to find out on your moving day 👎 1/2
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Jody Vance (@jodyvance) reported from Vancouver, British Columbia@rxstephanie @Yankoster @TELUSsupport @TELUS I will give them a chance to fix what's happened. Having my bill jump by $20 a month, without reason, is sketchy.
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Michelle Bancroft (@banger19) reported from Vancouver, British Columbia@TELUSsupport Any word on when this outage will be resolved. Difficult to conduct business and connect with people without email. #telus #compensation
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Jim Gordon (@jimgordontv) reported from Vancouver, British Columbia@TELUSsupport Im a 25 year #telus customer and have everything with you guys. This ongoing outage problem on a work day is inexcusable!! You've cost me a day's wages!!!
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Kalpna (@KalpnaSolanki1) reported from Burnaby, British Columbia@TELUSsupport Fibre is available in our area and line is in place. Tech just did not know how to do the connection! Yet, @telus discontinued the old service!
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SbonnerABV (@SbonnerABV) reported from Vancouver, British ColumbiaI’ve had TELUS at my condo in Gastown for over 20 years. Way better service and 4K services. Waiting for them to arrive in Yaletown to switch over.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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secret hamilton (@secret_hamilton) reported@TELUS What a load of crap. The smartphone in the photo contains more toxic chemicals and use of child labour than anything you will “accomplish” with 5G.
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Jeff Chambers🇨🇦🇷🇺 (@JChambrs) reported@TELUS ... I've been on the phone for 55 minutes and counting to cancel my smart hub. Make canceling services available online. I wish I had more @TELUS things to cancel..
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linefinder (@charles_wambolt) reported@Greg_Beau @TELUS You need an interpreter if customer service is required
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Michelle “Bring Back The Masks” Jones (@maej43) reportedI am convinced that Telus has to be the worst run company I have ever encountered. My God. Useless. Five days in and I still can’t get a hold of someone. Smdh.
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Dolores (@Dolores40219975) reportedCancelling Telus tv channels. Botox Brian is not anyway near major news network calibre. Tucker is funny, real and truthful. What is Fox afraid of? China/Biden/Soros supporters…so sad🥹
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Sarah Cortes (@sarcortesm) reportedHey @TELUS - tell me how this makes sense - A customer of 16 years wants to renew their plan for 2 years. The only option you're willing to offer is for me to pay $40 more per month for 4G service (I have 5G currently) or pay . Planning to move to Bell. #Telus #badservice
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izzyrocks (@izzyisdancing) reported@TELUSsupport yesterday a telus mobilty support person Eric, was looking into my mobility bill. I put$35 on my account and it does not show..he was to call me back and he did not
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Riffle (@RoyMcPherson) reported@TELUS you have 7 hours to get your **** together. If I have to put up with this glitchy bullshit during the @EdmontonOilers game you will be losing a lifelong customer 🤬 #LetsGoOilers
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Rosemary Rowe (@rosemaryrowe) reportedDear @TELUS - why are you still doing door-to-door sales? I am never going to sign up for a new phone service with some rando in a Telus vest who shows up at my front door around the dinner hour. It feels like a scam. A scam named Zach. Please give Zach a less harrowing job.
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David Sawatzky (@hiebzky) reported@terriwpg I've been with Public Mobile (owned by Telus) for a couple of years now. Great if you don't care about data. Never had reception issues.