Telus Outage Report in Vancouver, British Columbia
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The latest reports from users having issues in Vancouver come from postal codes V5Z, V5R, V6B, V5T, V5S, V5Y, V6G and V6K.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Vancouver, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (47%)
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Phone (28%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map Near Vancouver, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Burnaby, Richmond, Delta and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Total Blackout | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Vancouver, British Columbia
Latest outage, problems and issue reports in Vancouver and nearby locations:
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Rob MacKay-Dunn 🇨🇦
(@robmackaydunn) reported
from
Westmount, British Columbia
@TELUSsupport @WestVanDistrict As a longtime TELUS mobility x2, home security, Internet 50 x2 & Optik TV customer, I think it’s a fair question to ask why #PureFibre isn’t offered to @WestVanDistrict? After 4+ years of “coming soon”, I’m politely asking for a straightforward answer. Thank you
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Vancouver Owls™️
(@Vancouverowls) reported
from
Vancouver, British Columbia
@WhitecapsFC Telus a company known for terrible customer service and whitecaps known for the exact same thing,a match made in heaven
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MelanieSerre
(@thatmelanielynn) reported
from
Vancouver, British Columbia
@TELUS Telus’s US 🇺🇸 Healthcare has absolutely NO PLACE in Canada 🇨🇦 You SUCK Telus!!! #GetTheHellOutOfCanada #TelusSUCKS Telus Health LifePlus program, get ******** out of Canada 🇨🇦 You have NO place here! This is Canada, ai think you got your countries mixed up!
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gabrielle
(@realgabeangel) reported
from
Richmond, British Columbia
@FBI @CIA I have evidence that links Neteller and the management team into the PATHIC network (Rohit Joshi) into manipulation of data using Google servers (which ties in Google, Shaw, Rogers, Telus) and links @POTUS to improper legal misconduct by pardoning Jordan, an officer of
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Grant Dawson
(@pyeinburnaby) reported
from
Buckingham Heights, British Columbia
Waiting for #telus support to call me back. No internet. Any guesses on how long this will be? We are at 35minutes already
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mama bear 🙈🙉🙊 🏳️🌈
(@trackwanderer) reported
from
Vancouver, British Columbia
@BigNasty6oh4 I have telus for everything. Service is mostly OK. I find them easy to deal with, but I'm also assertive as **** ( without goimg full Karen on them) what keeps me with them though honestly is the massive discount we get through their deal with our building ( 40% discount)
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Jason Michael
(@JayGarfs) reported
from
Richmond, British Columbia
@TELUS @TELUSsupport #piktv #telusplus can you please fix telus+ this is getting ridiculous
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Rob MacKay-Dunn 🇨🇦
(@robmackaydunn) reported
from
Westmount, British Columbia
Been hearing “coming soon” for 4+ years…is there an infrastructure issue with @TELUS & @WestVanDistrict?
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Rob MacKay-Dunn 🇨🇦
(@robmackaydunn) reported
from
Westmount, British Columbia
@TELUSsupport I seriously can’t remember how many times I’ve filled out your “Bring the TELUS PureFibre® network to my neighbourhood” form. TELUS marketers even call us to sell us PureFibre, only for us to have to explain to them that for some unexplainable reason @WestVanDistrict isn’t served
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Nicky Bullets
(@nbrosef) reported
from
Vancouver, British Columbia
@BuddJacket @BigNasty6oh4 @BigNasty6oh4 This. You just play them off each other and watch them beg for your service like the corporate bloodsuckers they are. Telus all day for TV 📺 be never had complaints about your internet just watch the upselling. Bloodsuckers all of them so.
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Nathan Sheng
(@2022inYVR_CA) reported
from
Richmond, British Columbia
@Telus, this #telus outage seems to be rather strategic. Somethings still work others don’t…
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
Epic fail today @TELUSsupport @TELUS. Not only did my appointment for today get bungled but now your agents can’t even schedule a new one. This is horrible customer service. A lesson in how not to handle customers.
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
Why can’t I access my account @TELUSsupport? Broken links, can’t view/manage my account - this is not how you treat customers @TELUS.
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Dyhia Belhabib
(@dyhiapadilla) reported
from
North Vancouver, British Columbia
When @TELUS charges you almost 200$ for a basic internet service every month. Anyone using starlink for home internet in Vancouver?
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Rob MacKay-Dunn 🇨🇦
(@robmackaydunn) reported
from
Westmount, British Columbia
@TELUS’ internet service has gotten so bad that we have to pay for 2 DSL lines to keep our TV, Internet and security system somewhat stable.
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Grant Dawson
(@pyeinburnaby) reported
from
Buckingham Heights, British Columbia
@roguekiwi1 I feel your pain. It is now 3:45pm Saturday. I finally got through at 3pm today after starting at noon. They said the reboot of the system that they suspended in error would take 15minutes it has been 45 minutes and still nothing. 😡😡😡#telussucks #telus #terrible
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HODLouly
(@Maria_here) reported
from
Burnaby, British Columbia
@theJagmeetSingh You mean Telus has workers still? Every time I call there I’ve never waited less than 45 minutes on hold
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DaleCadeau
(@DaleCadeau) reported
from
Delta, British Columbia
@DrGurdeepParhar As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
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DaleCadeau
(@DaleCadeau) reported
from
Delta, British Columbia
@richardzussman As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
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DaleCadeau
(@DaleCadeau) reported
from
Delta, British Columbia
@GlobalBC As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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@katheren
(@Katherenfog) reported
Wow what crooks! I have officially just switched back to Shaw! Damn Telus for making promises they would NOT uphold! What stress & confusion they left in their wake! Curses for offering me a Visa gift card & then reneging! I bought stuff 'knowing' I had that $400 card coming! Grr
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@katheren
(@Katherenfog) reported
I even gifted both Telus reps with free magnets I had made & the technician (3 hours in house) who came here took 3 magnets for his children! Why would their sales reps lie like this? I even shared I was recovering from stroke! Told me they knew folks could use help at Christmas!
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Dave F
(@DavidADFisher66) reported
@Lauren_Southern I have a facility with Telus that makes a caller enter a code the first time they call. Once identified, they don't have to it again. The scammers and spammers don't enter the code, and I have had no trouble since.
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Astrotuna
(@Astrotuna) reported
Until and unless the big boys like Bell, Rogers and Telus are forced to put better high-speed CPs in rural spots, VIA is gonna have **** ******* WiFi. Or blame VIA for a national infrastructure that sucks ***** because nobody holds Bell, Rogers and Telus to account.
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Erin Shaw
(@Eshoney) reported
@TELUSsupport why is the internet not working, can not connect to our game consoles because it's so bad all week. And our Telus hub blows.
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Cathy S
(@CathyS01889225) reported
@KyleGunderson Saved about 30% by switching to essentially the same package at Telus. Had some issues initially and odd quirks occasionally still … but I don’t regret the change. And more savings with more services …
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Edmond
(@EdmondYoong) reported
@TELUSsupport @TELUS @TELUSsupport why no response to my billing problem? :(
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Commissioner Miner
(@fanCRTCProfling) reported
The hearings at C-11 & C-18 saw Lib & NDP MP's state, "trust the CRTC". They are idiots. All of them. This entire #CRTC leadership is horrible. They allowed Telus to kill grandmothers.
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jay bani
(@jaybanicdi) reported
@TELUSsupport Worst service ever I mean this year's Telus is way worse than a year ago. Not comparing to other providers. Wait a minute it's monopoly between you and Shaw This is the second day I don't have internet. Just because your billing team made a mistake and disconnected me.
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Ro 🌐
(@Romsicle) reported
I have telus fibre yet youtube is always setting the quality to the lowest possible selection every time wtf