Telus outages and service status in Vancouver, British Columbia
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Full Outage Map
- Telus generated 1 outage signal in the last 24 hours around Vancouver, including 1 direct report.
- The most common problems reported in this area mention Internet, Phone, and Wi-fi.
- The most recent signal from this area was received Apr 8, 7:13 AM EDT.
- Internet (43%)
- Phone (21%)
- Wi-fi (12%)
- TV (10%)
- Total Blackout (9%)
- E-mail (5%)
The latest reports from users having issues in Vancouver come from postal codes V5Z , V5T , V6Z , V5X , V5V , V6K , V6H and V5S .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Vancouver, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Vancouver, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, New Westminster, North Vancouver, Richmond, and Burnaby.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Wi-fi | 7 hours ago |
|
New Westminster
|
Phone | 3 days ago |
|
Vancouver
|
Internet | 4 days ago |
|
Vancouver
|
Internet | 5 days ago |
|
Vancouver
|
Total Blackout | 6 days ago |
|
Vancouver
|
Internet | 6 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telus Issues Reports Near Vancouver, British Columbia
Latest outage, problems and issue reports in Vancouver and nearby locations:
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Amy Lanigan (@AmyMaree90) reported from Vancouver, British ColumbiaWtf is up with my internet @TELUS
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Amy Lanigan (@AmyMaree90) reported from Vancouver, British ColumbiaOur internet is so slow that the Telus app can't even run a speed test. Thank you @TELUS
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Tee (@Life_is_2_Long) reported from Delta, British Columbia@stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating
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Jim Gordon (@jimgordontv) reported from Vancouver, British Columbia@TELUSsupport I am 2 hours from "Outage Day 3" here in Vancouver, emails coming in, brief windows of being able to reply. For the 4th time in the last 24 hours, please update!!! #telus
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F3L!C!A S!LVA (@FreakyFelicia) reported from New Westminster, British ColumbiaAfter months of being unable to find Sons of Anarchy on any streaming service in Canada including FXnow... @TELUS has finally blessed me with all 7 seasons on demand with FXnow. Now I dont have to suffer through all the scratched disks at the library
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ChristopheRichardson (@RichardsonYVR) reported from Vancouver, British ColumbiaCrazy ... Nonsensical ... arrived for non-life threatening but ‘E’ medical appointment referral AND @TELUS is DOWN ( again ) ... chaos ... interesting how we take technology for granted ...
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The Real Thanksgiving was Last Month (@jsney20) reported from Burnaby, British ColumbiaTelus is bad. Please follow me for more Canadian Telecom info
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Jeanne (@Meanchef) reported from West End, British ColumbiaGood morning @TELUS , my friend is not much of a Twitter user but I really want to use this platform, to get some serious action on his mobile service. Why is it a loyal customer to you get treated like you guys don't care. This is the 3rd time he had to do with his billing.
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Shawn Sviridov (@galleryss) reported from Vancouver, British Columbia@AllyBertamini @BarbSchmidt4 @TELUSsupport @DebraPurdyKong - As someone who works in related technology field, I can imagine Telus is putting a momentous effort in. These failures can be so complex that restoration can take longer than even the IT techs expected. Telus for sure working hard with no sleep on this issue.👍
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Luis Giraldo (@luisgiraldo) reported from Vancouver, British ColumbiaI think I’ll move all my IT company mobiles to Rogers. That’d *actually* be faster than getting a call answered by @TELUS client “care” to fix a plan change they screwed up.
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Shahraz Kassam (@Shamindiamonds) reported from Burnaby, British Columbia25 hours without internet, tv or home phone! Come on @TELUS you need to improve your repair service. Can’t leave your customers in the dark for so long. Our whole neighborhood is without service since 10:30pm Wednesday night.
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Amy Lanigan (@AmyMaree90) reported from Vancouver, British Columbia@timberFox1123 I'm with Telus and having the same issue. I can't even run a speed test with the Telus app cause the internet capability is apparently non-existent.
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Margieville (@Margieville) reported from Burnaby, British ColumbiaOver the past couple of days I've experienced the best & worst of customer service & support. @lululemon has killed it yet again with their planning for @SeaWheeze - great customer support. My experiece with my @telus webmail & @TELUSsupport has been quite the opposite.
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Jeanne (@Meanchef) reported from West End, British ColumbiaI believe that there is someone in @TELUS @TELUSsupport that can help my inquiry. I don't think it's fair that you cut service on your paying customer and your system cannot process the glitch on your side.
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Stuart Dickson (@stuball6251) reported from New Westminster, British Columbia@MelissaLMRogers @jstweedie Post a sign ShiftWorker Absolutely No Canvassing or Solicitation Used to work shift work, if some one ignored sign it was sometimes worth it to give them hell (and see who/what they were hawking) Telus and Shaw cable salesmen were the worst.
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Kelsey Webb (@KelseyWebbratz) reported from Burnaby, British ColumbiaGot home at 3am after a long shift only to find that I have no internet and no TV. Luckily @TELUS has 24/7 tech support! Gotta say that their phone operator Christian was the most pleasant voice I've ever heard @TELUSsupport! Too bad my Fibre problems can't be fixed remotely.
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Steven Schelling (@StevenINK) reported from Vancouver, British Columbia@gazzer49 @TELUSsupport @TELUS I’ve given up, Gary. Moving to a Gmail server and maybe changing my home service.
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Margieville (@Margieville) reported from Burnaby, British ColumbiaI'm in the 2nd day, heading into the 3rd with no email service which means all the documents I need & memories which are being shared with me for this weekend's race aren't accessible. You're one of the largest telecom companies @TELUS get your crap together and fix this!
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Scott Stevens (@scuttlebuttdad) reported from Delta, British Columbia@telusmobility Telus is currently bidding on a RFP for my company’s mobile contract for 220 line which I oversee. I’m not impressed by your teams customer service. I would of preferred “Our call centre made a mistake by telling you to come here, but let us ship it for you”.
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Chris Withers (@Chris_Withers) reported from Norgate, British Columbia@TheSpecialist4 @TELUS Pure value: Freedom. Highly dependent on whether the service in your area does or does not lick.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Williamduke (@William55412179) reported@TELUSsupport just received work support ever new to telus looking to move two phones don't think I ever well after this chat. horrible wanted to put more for my new phone , no such thing
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Don 🇨🇦 (@Bioguy099) reported@SPhillipsAB @TELUS @telusmobility My family has used them all at some point. Sadly, they all have the same customer service. Wish I could pass on a recommendation.
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Brenda Krokosh (@BrendaKrokosh) reported@SPhillipsAB @TELUS @telusmobility I’ve never had any problem with Telus. Anyone can have an off day. One experience shouldn’t determine how you feel about a company. I bet they’d make it right if you let them.
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Karen (@Musicopia) reported@SPhillipsAB @TELUS @telusmobility I’ve loved the service from Virgin. I’ve been with most of the others - except for Freedom - Virgin Canada has treated me better than all of them combined!!
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Sean Fordyce (@seanfordyce) reported@CRTCeng What are you going to do now that they all did not bother? Telus did not even advise their tech support and cust service that people would be calling. It does not exist. Customers can leave if they want as competition doesn't have it either. Everyone laughing at CRTC.
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Jordan Harris (@the_jordawesome) reported@distinctivename @johnsonave I came to echo the Ubiquiti thing. Everything on my side of the Telus modem is UI gear, and its been great so far. I went incrementally, from router, to APs and now cameras. It can even automatically reboot the modem if the router detects the internet is down.
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#loveissweet (@MCsoprano) reportedWhen Telus reps on the phone don’t have a valid reason, they just hang up the call. Why tho?
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Vince (@in_Vince_ible18) reportedSince @telus updated their infrastructure in my town my phone is worse. Slower loss of service. It’s pretty brutal
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Lee Francis (@yegronin) reported@SPhillipsAB @TELUS @telusmobility Add another vote for Virgin mobile. Bell network but cheaper and with better customer service.
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Sean Fordyce (@seanfordyce) reportedOn Telus but can see other carriers not putting it on websites. Had tech support confirm it does not exist on Telus except for the Google pixel. And tech did not even know about it before I told him. Clearly they are not afraid of CRTC?