Telus outages and service status in Vancouver, British Columbia
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Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Vancouver, including 0 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- Internet (47%)
- Total Blackout (33%)
- Wi-fi (7%)
- TV (7%)
- Phone (7%)
The latest reports from users having issues in Vancouver come from postal codes V5Z , V5M , V5P and V5K .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Vancouver, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Vancouver, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Burnaby, and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
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Internet | 9 days ago |
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Vancouver
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Internet | 9 days ago |
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Vancouver
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Total Blackout | 9 days ago |
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Vancouver
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Total Blackout | 9 days ago |
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Vancouver
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Internet | 9 days ago |
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Vancouver
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Total Blackout | 9 days ago |
Community Discussion
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Telus Issues Reports Near Vancouver, British Columbia
Latest outage, problems and issue reports in Vancouver and nearby locations:
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****&Span1745 (@cleanrag) reported from Vancouver, British Columbia@TELUSsupport 82 year old mom has relied on ADT for 20 years, Telus has left her vulnerable. 3 times this week I've called, 45 minutes of listening to telus ad after telus ad. Her landline & personal protection device is also with Telus 🙄 50 yr+ customer. We're looking for a new provider 👍
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Karla كارلا جبيلي (she/her) (@asianhabibti) reported from Vancouver, British ColumbiaHassled 3 different customer service people from Telus on the phone for an hour and a half and got my monthly phone/cable/internet bill down $80. It pays to be a Pain In The ***.
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Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British ColumbiaWhy can’t I access my account @TELUSsupport? Broken links, can’t view/manage my account - this is not how you treat customers @TELUS.
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaIt’s a refreshing change from weeks of condescending ineptitude from Telus technicians to have a Shaw person here who seems to know what a network cable is.
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Lucas Mastelaro (@lucasmastelaro) reported from Vancouver, British ColumbiaCan you imagine booking an appointment with a customer for an essential service and not showing up? And not calling to reschedule? That’s what @TELUS @TELUSsupport did with me today. #badcustomerservice
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HODLouly (@Maria_here) reported from Burnaby, British Columbia@theJagmeetSingh You mean Telus has workers still? Every time I call there I’ve never waited less than 45 minutes on hold
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Nicky Bullets (@nbrosef) reported from Vancouver, British Columbia@BuddJacket @BigNasty6oh4 @BigNasty6oh4 This. You just play them off each other and watch them beg for your service like the corporate bloodsuckers they are. Telus all day for TV never had complaints about their internet and I okay poker online. Just watch the upselling. Bloodsuckers all of them so.
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Prairie Paul (@PaulDoroshenko) reported from Vancouver, British Columbia@FeralChristineB @TELUS Problem is @Telus is a scam. They are not transparent at all.
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miranda hudson (@_hudsonny) reported from Vancouver, British ColumbiaWho is better than @telus for home WiFi? Currently paying for the most expensive internet that is slow, intermittently down, and has the worst customer service.
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Paul Barraclough (@paul_wb_wtf) reported from Delta, British ColumbiaHey @TELUS @TELUSsupport Stop billing people for wireless service from the time you ship the SIM cards and then put them in regular mail. I’m not paying for a week of service on 4 lines while Canada Post gets around to delivering them.
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SGC Dream a little. Dream a lot. (@SamGorC) reported from Vancouver, British ColumbiaI love how Telus wears "we have the best customer service" on its sleeve and it still billed me AFTER I CUT MY SERVICE. I hate your service even more without even using it. That's a new low for a company in my books.
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Trevor (@EastvanTrev) reported from Burnaby, British ColumbiaScam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet
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Rob MacKay-Dunn 🇨🇦 (@robmackaydunn) reported from Westmount, British ColumbiaBeen hearing “coming soon” for 4+ years…is there an infrastructure issue with @TELUS & @WestVanDistrict?
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaEvery 3-days @telus calls me to ask for my husband and every 3-days I tell them to stop and also that we cancelled our home internet service when they refused to make it work at all so it’s a waste of sales time. Every time they say they made a note. Then are annoyed. Repeat.
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David Schreck (@StrategicThghts) reported from North Vancouver, British Columbia@TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.
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Shamim Abbassi (@ShamimAbbassi) reported from Vancouver, British Columbia@TELUS @Fidomobile we expect the same support from you as well. So many Iranians need this support. #MahsaAmini
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaEvery week @TELUS calls my phone and asks for my husband and every week I tell them to call his number and every week they apologize and say ok and every week they forget and every week I hang up on them because every week I still don’t want their crappy internet service.
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Bobbi-Lee Loganberg 🌻 (@BLeeLoganberg) reported from Vancouver, British Columbia@Solidchick4life August billing cycle, not the bill I just paid... It will not be enough to cover the inconveniences. I’ll be switching to TELUS as I no longer need TransCanada service.
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Rob MacKay-Dunn 🇨🇦 (@robmackaydunn) reported from Westmount, British Columbia@TELUSsupport @WestVanDistrict As a longtime TELUS mobility x2, home security, Internet 50 x2 & Optik TV customer, I think it’s a fair question to ask why #PureFibre isn’t offered to @WestVanDistrict? After 4+ years of “coming soon”, I’m politely asking for a straightforward answer. Thank you
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Jim Gordon (@jimgordontv) reported from Vancouver, British ColumbiaHey @TELUS about to make my 3rd call in 3 weeks to @TELUSsupport about Optik/PVR problems! #telus
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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E.C.Yoho-Author (@ECYoho) reported@NicoletteFuller @Rogers My mom had Telus for a bit had the same sort of issue. Think she went to telus and talked to them about going to the US go visit me, i will ask her and let you know. Her bill wasn't much if anything due to wifi everywhere
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Left Coast Leafs Podcast (@LeftCoastLeafs) reportedThe other day I had a prickly exchange with a Rogers Wireless phone rep. A couple days later I was renegotiating my Telus Optik TV terms. They dropped a ice promo on me if I switched my mobile over. In the back of my mind I was, **** Rogers man. Sign me up.
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🎶Everything Is Broken🎵 (@bfrankdc) reportedWho else got sucked in to get the Telus TV Mini? My experience has been horrible. Technology should be better but this has seriously digressed #Telus
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XY, XX, Its Science 🇨🇦🇯🇲 (@9Livez1122) reported@Rogers sucks. Good job @TELUS @TempoBasketball
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Tim S (@TimS98546018) reported@bruce_mcgonigal EVERYTHING THEY DO IS ILLEGAL ??? ANY MORE WETLANDS SCANDALS COMING UP WEF SCAMMER ??? I'M WITH TELUS AND MY BILL WENT UP $10 DOLLARS FROM LAST MONTH ??? I HAVEN'T WENT TO THE STORE YET ??? BUT WE ARE PAYING FOR THE DATA CENTERS TOO ??? THEY ARE BAD FOR THE ENVIRONMENT TOO ???POS
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Leo Seyerpa (@seyerpa) reported@smith_noreen @sarobertson_ His only work experience is a service rep for Telus. He only knows to call his manager - and unfortunately - he is the manager. Dude is lost.
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John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reportedThree things contact center leaders are measuring instead of deflection: **1. Resolution quality score** — Did the customer's problem actually get solved? Not "was the call ended" but "did the issue recur within 7 days?" **2. Post-interaction sentiment delta** — How did the customer feel after AI vs. human? TELUS found that proactive AI outreach (before the customer calls to cancel) had sentiment scores 34% higher than reactive deflection. **3. Revenue at risk per interaction** — Tag calls by customer segment. A 3-year enterprise contract holder calling about billing deserves a different AI routing decision than a trial user with a password reset.
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Stanton (@StantonsLab) reported@DarrenJMoots I posted on my old account that I was selling telus at 20 in January Mty why has been a real dog but it's very short sightedness They're closing down all their crap businesses basically Papa Murphy's and they're going to come out way better Short-term pain long-term gain It's a huge holding of mine like top 10
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ChinoAleman (@chinoalemano) reportedMy two biggest fears about $AMPG were the biggest MNO and the margins. That's why I lowered my exposure and positioned myself publicly for $DGXX's earnings. Yet, at these prices, AMPG is very attractive. I think this is an overreaction. It reminds me of $FLNC. Yesterday's report confirmed the "problem" with the Asian program. Last call, they said: "timing delays due to customer deployment schedules and overseas supply chain factors". Yesterday's Titan Crest filing says: "substantial delays in developing its products". That's where I suspected the $70M+ program was going to be in trouble, discussed it with my friends, and shared my insights about it. Today's call: "We do not have any cancellations of orders, or we do not have any changes in the LOIs. The forecast timing has changed". "Particularly within one of our international 5G programs. So this shift is affecting the timing on the follow-on purchase orders associated with that deployment overseas". It's a timing issue. Nobody cancelled. My conclusion is that those problems will eventually get solved, but that OREX's LOI was delayed (the biggest MNO) because Titan Crest. Who knows how long it takes. Thesis didn't change. That's exactly why they pulled guidance: because they can't date the fix. Painful, but honest. The $40M (North American MNO) program is Telus. No problems there. In fact, they've been ordering MORE than the LOI. On margins, last call they told us: "We do not expect margin improvement to be perfectly linear quarter to quarter, especially during a ramp-up phase, but improving gross margin remains one of our key operating priorities". So I understand margins will eventually climb (especially with the 64T64R and everything AI-RAN). My fear was how the market would take a margin reduction when it printed. It printed. The market did what I feared. Both things will get solved and it will stabilize. Same thing happened with Fluence. I bought at $12.60. Euphoria traders ran it to $15. That's what happened with AMPG lately. Lots of euphoria. Lots of likes. Lots of tourists. Then FLNC dropped from $15 to $10 in premarket. Everyone who read "margin cut" hit sell. Market opened. It went back to $15. Now it sits around $13, more or less stabilized. I think something similar just happened to AMPG. All that attention, all those posts with hundreds of likes... that's tourist capital. The tourists saw the margin compression and overreacted. Was it a bad earnings report? Definitely. So was Fluence's. Was it THAT bad? No. Eventually it recovers and stabilizes. And the game, same as Fluence, is watching whether the next reports recover margins and put a date on the product problem. The thesis is the same. The clock is longer. Not financial advice. Still long $AMPG. Long $DGXX. DYOR.
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DTTD (@king_DTTD) reported@0xdamani hello, please i need help with telus