Telus Outage Report in Vancouver, British Columbia

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (13%)
• TV (7%)
• E-mail (5%)
• Total Blackout (5%)

Live Outage Map Near Vancouver, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Richmond, Burnaby, and New Westminster.

City	Problem Type	Report Time
Vancouver	Total Blackout	18 minutes ago
Vancouver	Internet	2 hours ago
Vancouver	Internet	8 hours ago
North Vancouver	TV	2 days ago
Vancouver	Wi-fi	2 days ago
Vancouver	TV	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:

• 
  Thomas Gautreau (@TomGautreau) reported 2 minutes ago from Vancouver, British Columbia

  Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

• 
  Amanda S W♡ (@AmandaSW87) reported 4 minutes ago from Delta, British Columbia

  @AmyBeeman @TELUSsupport @TELUS This actually makes me really mad. I’ve been a customer for nearly 20 yrs...&all I see is pricing going up when other companies are way less. Currently $95/m for 3Gbs of data, like wtf.😳 It’s like MURDER to me. I need to upgrade but don’t have the patience to call & negotiate.

• 
  Albert Luk 陸 偉 明 (@AlbertLuk888) reported 4 minutes ago from Richmond, British Columbia

  @JustinTrudeau @bcpremier Please ask the corporates help out like Shaw/Telus internet bills and cell phone bills. Icbc insurance and home insurance that goes over thousands dollars. No bills until the CV19 is over. We trying to use our savings on foods and rent/mortgage.

• 
  dj fuentes (@chinitta) reported 5 minutes ago from Vancouver, British Columbia

  Conversation. She sounded very uncertain of the said program/ promotion. Fast forward 2wks after, NO FOLLOW UP PHONE CALL @TELUS @TELUSsupport crappy service! Just got off the phone with another customer rep. In all fairness, he was apologetic and kind. Still, No resolution.

• 
  Jessy (@CoachDhillon) reported 7 minutes ago from Vancouver, British Columbia

  Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

• 
  ABALI (@G_ABALI_S) reported 9 minutes ago from Vancouver, British Columbia

  I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.

• 
  Martin van den Hemel (@MartinvandenH) reported 12 minutes ago from Richmond, British Columbia

  Fantastic news. I’m a @TELUS customer and if they continued down the wrong path for 5G, I was considering switching to Rogers or Bell. Short-term pain for long-term gain.

• 
  Wily Mike Reilly (@brianb3648) reported 13 minutes ago from Vancouver, British Columbia

  @NYJetsCanada @BCLions @OhioBobcats @CFL @nathan_rourke @TELUS Hey idiot it's a Canadian draft. He's a CANADIAN. Maybe sit this one out. No ******* clue. LOL

• 
  Marcrake (@Marcrakee) reported 23 minutes ago from Burnaby, British Columbia

  @TELUS Roses are red Violets are blue My internet is down Can't work at all

• 
  KDRuslie (@KDRuslie) reported 24 minutes ago from Richmond, British Columbia

  @TELUSsupport hi there. I tried to call telus support re. our home bill for March 2020. We have special discount for 1 year agreement, yet it didnt show in March bill. Pls contact me. Thanks

• 
  Troy Weatherly (@troysweather) reported 24 minutes ago from Delta, British Columbia

  @TELUSsupport I did not realize that y'all replied to this. 13 @telus reps later they had my confirm a second piece of ID and baba-bing bada-boom, it was fixed just like that. But the crazy part was me having to explain my "issue" to every single rep that I was transferred to.

• 
  BdblE (@MsYouDoYou) reported 26 minutes ago from Burnaby, British Columbia

  Literally actually can’t believe that @TELUS is doing less than bare minimum right now to support customers in this crisis. Literally every other provider is waiving cell phone data overages and you’re like “we know you can’t travel so we are waiving roaming fees”. Do better.

• 
  BdblE (@MsYouDoYou) reported 34 minutes ago from Burnaby, British Columbia

  @CommonSenseSoc @TELUSsupport @CRTCeng It’s $32 to add 2gb. The TELUS wifi at home is so bad we’ve had to use data with everyone trapped here and now we’ve got 2gb for 20 days.

• 
  Janice Abbott (@jajawoot) reported 35 minutes ago from Vancouver, British Columbia

  Hey @TELUS We need 60 phones for a temporary facility for folx who are Recovering from COVID. Refurbished is fine, they just need to be able to contact families and friends for comfort (they will be in isolation), and staff if they need help. 🙏

• 
  BdblE (@MsYouDoYou) reported 36 minutes ago from Burnaby, British Columbia

  @CommonSenseSoc @TELUSsupport @CRTCeng @TELUS They won’t fix it because they want us to get fibre but our strata doesn’t want them drilling holes into the building envelopes.

• 
  Cameron Maltby (@cameronmaltby) reported 44 minutes ago from North Vancouver, British Columbia

  @WayneFougere I got Bluecurve and got the deal, even as an existing customer. Shaw has been reliable for my tv and internet for years. I had TELUS Internet when I first moved back to Vancouver and found it unreliable. Haven’t had any problems with Shaw.

• 
  Kate Madden (@kate0madden) reported 49 minutes ago from Vancouver, British Columbia

  @NicESpurling @NatalieTheCapn Telus was a terrible experience and I eventually just gave up.

• 
  Patrick Tubajon (@iheartgudrun) reported 55 minutes ago from Richmond, British Columbia

  @TELUS you need better customer service to keep your customers

• 
  Janice Abbott (@jajawoot) reported 58 minutes ago from Vancouver, British Columbia

  Hey @TELUS We @FreeOfViolence need 65 phones for a facility for folx who are recovering from #COVIDー19. Refurbished is cool, just need to be able to contact family & friends for comfort as will be in isolation, & will make contacting staff easier, if they need help.

• 
  Dr. Pete Poovanna (@poovannact) reported 1 hour ago from New Westminster, British Columbia

  @TELUSsupport I have a TELUS home account, why do I need to provide another verification for mobile services. I am not comfortable to provide SIN via phone.. This service person called from India.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ASHLEY (@ashleyleung_) reported 5 minutes ago

  @TELUS is the worst ******* worst mobility company

• 
  rich (@itsallaboutrich) reported 5 minutes ago

  @TELUSsupport the amount of scam calls I’ve been receiving is ridiculous. How does Telus help their customers? 9 calls in the last 4.5 hours.

• 
  Marissa “It’s almost my birthday” Loewen (@stuporstar) reported 6 minutes ago

  @etherknot @TELUS I don’t know. I always had bad cell service but that’s 20 years ago.

• 
  rich (@itsallaboutrich) reported 9 minutes ago

  @TELUSsupport Yeah. But when they’re spoofing phone numbers how do we control that? I also don’t have the the My Telus app as I am a corporate customer.

• 
  Nicole Clay (@Nikkiclayllj) reported 14 minutes ago

  @TrilbySmith2 Telus, our ISP is down

• 
  **** (@hotandsweatie) reported 16 minutes ago

  @CraveCanada I can't log in via Telus pls help????

• 
  Andre: Love & Peace (@Lindo_Cafe) reported 18 minutes ago

  @designrdrew @Rogers @TELUS For real? Damn… 😡😡😡

• 
  Rob (@sledRob) reported 18 minutes ago

  @elks @TELUS Who else thinks Elks is a stupid name?

• 
  omprakash pandit (@omprakashpandi1) reported 21 minutes ago

  @TELUSint **** YOU TELUS @TELUSint @TELUS WORST COMPANY

• 
  kristopher Montanini (@KrisMonti) reported 21 minutes ago

  @ShawInfo your in store customer service setup is abysmal at best. It’s a 40 minute wait just to swipe my credit card. Please tell me why I shouldn’t switch to Telus?