Telus outages and service status in Vancouver, British Columbia

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Vancouver, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Burnaby, New Westminster, Richmond, and Delta.

City	Problem Type	Report Time
Vancouver	Total Blackout	16 hours ago
Vancouver	Total Blackout	17 hours ago
Vancouver	Wi-fi	1 day ago
Vancouver	E-mail	4 days ago
North Vancouver	Internet	9 days ago
Vancouver	Wi-fi	11 days ago

Community Discussion

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Telus Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:

• 
  Dave Pasin (@dave_pasin) reported 2 minutes ago from Vancouver, British Columbia

  @maxfawcett You haven’t lived until you’ve had to deal with Telus customer service. A vacation in hell would be more pleasant than dealing with the abomination that is @Telus

• 
  Cam Cavers (@camcavers) reported 8 minutes ago from Vancouver, British Columbia

  @wanless64 @gregeh I get discounts as a Telus contractor but honestly my ISP is cheaper and faster. 500mbps up/down for $65/month…

• 
  Rob MacKay-Dunn 🇨🇦 (@robmackaydunn) reported 11 minutes ago from Westmount, British Columbia

  Been hearing “coming soon” for 4+ years…is there an infrastructure issue with @TELUS & @WestVanDistrict?

• 
  Prairie Paul (@PaulDoroshenko) reported 13 minutes ago from Vancouver, British Columbia

  @TedNesNA @TELUS @TELUSBusiness I overpaid on my dad’s account after he died. They’ve never refunded it.

• 
  Kristy J. (@kristygilljames) reported 14 minutes ago from North Vancouver, British Columbia

  MST time? 7:48 in YVR-8:48 MST? @TELUSsupport your website say’s 9pm MST voicemail said you’re closed. (Called earlier &got estimated 90min wait time) However... I may be wrong with the times? Being charged for ADT and @telus SmartHome-need help sorting out please!

• 
  Olumuyiwa Igbalajobi, Ph.D (@olumuyiwaayo) reported 22 minutes ago from West End, British Columbia

  Hi @TELUS, we do not have access to internet in the last couple of hours. Kindly fix this! Location- UBC, Vancouver!

• 
  DaleCadeau (@DaleCadeau) reported 32 minutes ago from Delta, British Columbia

  @GlobalBC As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

• 
  Dave Pasin (@dave_pasin) reported 32 minutes ago from Vancouver, British Columbia

  @keithbaldrey If youve ever had to deal with @Telus you’d know this fiasco is par for the course. On a good day Telus is in a tight battle for one of the worst customer service, unresponsive, bureaucratic co’s in the country, on a bad day you get what happened.

• 
  GrandpaNippy (@kiemag) reported 35 minutes ago from Westmount, British Columbia

  @vancitysportswx It is a good route but not capable of handling the inevitable increase in volume, cell coverage is terrible #telus #rogers need to come up with an immediate upgrade plan

• 
  Prairie Paul (@PaulDoroshenko) reported 39 minutes ago from Vancouver, British Columbia

  I’m trying to contact @Telus business. Their website has no contact number. Took me 10 minutes and I found it on another site. I will do everything possible not to deal with @telus or Shaw. Imagine if you had a service interruption? Can’t call them? Ridiculous.

• 
  Rob MacKay-Dunn 🇨🇦 (@robmackaydunn) reported 41 minutes ago from Westmount, British Columbia

  @TELUSsupport @WestVanDistrict As a longtime TELUS mobility x2, home security, Internet 50 x2 & Optik TV customer, I think it’s a fair question to ask why #PureFibre isn’t offered to @WestVanDistrict? After 4+ years of “coming soon”, I’m politely asking for a straightforward answer. Thank you

• 
  DaleCadeau (@DaleCadeau) reported 41 minutes ago from Delta, British Columbia

  @richardzussman As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 46 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

• 
  David Schreck (@StrategicThghts) reported 49 minutes ago from North Vancouver, British Columbia

  @marchaslam1 @TELUS Not sure fault lies with the install tech. He did a great job, everything worked but it took time before voicemail disappeared. Two years ago I had similar problem. Was told I’d have to switch to fibre to fix voicemail, I said I’d go to Shaw, then they miraculously fixed it.

• 
  feels like Groundhog Day (@sliver9754) reported 49 minutes ago from North Vancouver, British Columbia

  @TELUSsupport @pattibacchus Telus is brutal! They convinced us that their service was better so we went to them after many happy years with Shaw, then instantly had issues they wouldn’t resolve and now we are stuck with them unless we pay 3 years of penalties! Counting the months to go back to @support_shaw

• 
  BdblE (@MsYouDoYou) reported 49 minutes ago from Burnaby, British Columbia

  @moodyangela @dustbobgod And they will allow you to hire out for help with your cables, instead of saying they won’t touch the cables and don’t know any one they could recommend that does. We are just supposed to be able to sort it all magically with Telus

• 
  Kiefer Abram (@kikithekrakra99) reported 49 minutes ago from Delta, British Columbia

  @TELUSsupport is there an outage of telus home services in the crescent beach area of #SurreyBC? Dads tv not wrking.. Not near him too

• 
  🇨🇦🇯🇵The Sam Murchison show🇺🇸🇨🇦 (@SamMurchison69) reported 51 minutes ago from Richmond, British Columbia

  @CIPSRT_ICRTSP Ask #Telus #bell #shaw if they would provide internet service to people who have no money for internet service at 8080 Anderson Rd Richmond BC. This is a necessity of life for some of the most vulnerable livi in extreme poverty. Please Bad Sam

• 
  Stefano Buliani (@sapessi) reported 53 minutes ago from Vancouver, British Columbia

  I get that there's a new version of the Pik TV app for Android and you are excited for the to update, @TELUS. But unless it's absolutely necessary, forcing me to upgrade or quit when I launch the app is the worst experience!

• 
  Prairie Paul (@PaulDoroshenko) reported 57 minutes ago from Vancouver, British Columbia

  @FeralChristineB @TELUS Problem is @Telus is a scam. They are not transparent at all.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  twizzle51 (@twizzle51) reported 6 minutes ago

  @jodyvance @guyfelicella @TELUS Wasted way too much time myself. They are awful

• 
  NickyJitsBC (@NickyBCjits) reported 8 minutes ago

  @jodyvance @TELUS Mine sucks all too. Internet and cable.

• 
  Suleiman Damji (@SullyCanuck87) reported 8 minutes ago

  @AnneGreig15 @jodyvance @TELUS I am with Rogers/Shaw I never had a problem with them

• 
  Btaylor (@Btaylor81140) reported 11 minutes ago

  @jodyvance @TELUS If Novus services your area, try them. Their customer service is incredible and I’ve only had one issue in two years. It was resolved in minutes.

• 
  ThePodDog (@PadDawg) reported 14 minutes ago

  Hey People don't ever get a 3rd party like Telus to have control over things like your heating and air conditioning. I put in for a cancelation of service for the end of the month and I thought it was on good terms. Wrong. They shut everything down 2 hours later. No warning

• 
  meh (@gongshow922) reported 15 minutes ago

  @AngryPossum69 @Rogers I would love to but I'm never going back to Telus

• 
  Mary (@Mary54661403) reported 16 minutes ago

  @TELUS Had the acct. for 4/5 years had no problem, now when trying to log in they don't recognize my email or password and yet I still get my bill through my e-mail??

• 
  phil (@PartPhil) reported 18 minutes ago

  @garymasonglobe @TELUS It’s awful. When you call do you get stuck on the AI loop?

• 
  ChinoAleman (@chinoalemano) reported 19 minutes ago

  Was it too late to buy $AXTI or $SIVE at $30, after they'd already run 600%? The answer is obvious: no, it wasn't. The people who stayed out "because it had already gone up too much" missed most of the move. Lately people ask me "Is it too late to buy $AMPG"? I haven't sold a single share. And that alone answers the question. Because if I truly believed it was too late to buy, what I'd really be telling you is that it's time to sell. They're the same sentence with a different face. "Too late to buy" and "time to sell" mean exactly the same thing. And I'm not selling. So I can't tell you it's too late without my own actions calling me a liar. Here's what people get backwards. "Late" and "early" feel like they're about the price. About the chart. About whether you caught the move or missed it. They're not. Not for a company at this stage. It comes down to one thing only: whether you trust what the company actually is. Think about AXTI and SIVE. The people who sold or never entered "because it had already run 600%" were staring at the chart, not the business. The ones who held or bought were looking at the thesis. If you trusted the company, $30 was just a stop on a much longer road. If you didn't, you thought it was late, and you'd have thought it was late at any price. Because that's the trap: if you don't trust the company, it was late at $3, it's late at $8, and it'll still feel late at $20. The chart was never your real question. Your real question was always whether you believed in it, just disguised as "timing". So instead of asking me about timing, ask yourself whether you believe the thesis. Let me tell you why I do. This is the only American company commercializing the 64T64R AI-RAN radio, the physical hardware the open AI-RAN future runs on. It's already deployed at Telus, a Tier-1 carrier. It's a Strategic Partner in the DoD-funded Open6G hub, in the top tier next to NVIDIA, Dell and Qualcomm, with its radio already tested alongside NVIDIA's Aerial software. That's not a meme. That's a real position in a layer the US is actively trying to re-shore for national security. Underneath that sits a real business: 48% gross margins, debt-free, revenue growing fast, defense primes and NASA on the customer wall. And stacked on top, for free, genuine optionality in quantum and in space. The kind of upside you don't even pay for at this valuation. I won't insult you by pretending it's risk-free. It isn't. There's customer concentration, there's dilution, there's execution risk. I've said all of it openly. A company is never a sure thing. But "is it too late" was never the question that matters. The question that matters is this: do you understand this company well enough to hold it through the noise, the FUD, the red days, and the people screaming that you're late? Because that conviction is the only thing that decides whether you actually capture the story or get shaken out halfway. So here's my honest answer, the one I can stand behind: It's late if you don't trust the company. It's early if you do. And the only person who can answer which one you are is you. Do the work. Read the filings. Build your own conviction, or don't. But don't outsource it to a chart, and don't outsource it to me. I just know which side I'm on. And I haven't sold a share. Not financial advice. I'm long $AMPG. DYOR. 📡

• 
  ThePodDog (@PadDawg) reported 21 minutes ago

  Hey People don't ever get a 3rd party like Telus to have control over thinks like your heating and air conditioning. I put in for a cancation of service for the end of the month and I thought it was on good terms. Wrong. They shut everything down 2 hours later. No warning