Telus Outage Report in Vancouver, British Columbia
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The latest reports from users having issues in Vancouver come from postal codes V5Z , V5X , V5T , V6Z , V5V , V6H , V5S and V6B .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
Problems in the last 24 hours in Vancouver, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (49%)
- Phone (23%)
- Wi-fi (12%)
- TV (7%)
- E-mail (5%)
- Total Blackout (4%)
Live Outage Map Near Vancouver, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Richmond, Burnaby, and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 6 hours ago |
|
Vancouver
|
Total Blackout | 1 day ago |
|
Vancouver
|
Internet | 1 day ago |
|
Vancouver
|
Internet | 1 day ago |
|
North Vancouver
|
TV | 3 days ago |
|
Vancouver
|
Wi-fi | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Vancouver, British Columbia
Latest outage, problems and issue reports in Vancouver and nearby locations:
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BdblE (@MsYouDoYou) reported from Vancouver, British ColumbiaI really enjoy @TELUS as a company and have so very few issues with them or their services. I hope to heck when we move we can get fibre optic tho because it’s not workable in this townhouse and it’s annoying af.
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Stefan Hawes (@hawes) reported from Vancouver, British ColumbiaDiscovering a problem with the modern world. When your Internet goes down and you have to wait a couple of days for someone to come by to fix it, you’re also without TV, movies, and music. Might just have to read in silence. @TELUS
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SIXO FOUR (@sixo_four) reported from North Vancouver, British Columbia@TELUSsupport @TELUS I have been a loyal customer for years and when my contract is up and I request a promo offer from your website and you say NO, makes switching to @ShawInfo that much easier of a decision. Brutal.
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Steven 🇨🇦 (@spawnsteryvr) reported from Vancouver, British Columbia@TELUSsupport This is very odd. Some email is coming through but I know not all. Sent a test message from Gmail to TELUS, which was slow in receiving but I did get. Also just received one from something I subscribe to but still a minimum of 2 emails outstanding.
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James (@jimmybee604) reported from Vancouver, British Columbia@TELUS wrote me a letter than opened with a self praise paragraph about how they won awards and how great they are. In the second paragraph they told me my bill is going up $10/month. What type of BS customer outreach is this. #crappytelecom #big3monopoly
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River B^#!$ Meowjin (@MeowjinBoo) reported from Vancouver, British Columbia@smashforwarddoc @TELUS @STORYHIVE Oh damn the project won. Grats!
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Mark Breslaw (@MarkBreslaw) reported from Vancouver, British Columbia@TELUSsupport I did call the sales team and was hung up on so I do t want to call in again. I would like to be treated like a customer TELUS wants to keep. Please tell me what iPhone options are available for the same deal I already received a confirmation for less than a week ago
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Alexi (@MsAlexi) reported from Vancouver, British Columbia@TELUSsupport I understand that scheduling and servicing takes time. However, we’ve been a TELUS customer for a long time and for a communication company, communication could be greatly improved. Now we wait... and looking at other providers that could get us connected ASAP. 3/3
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Taylor (@seeking_Taylor) reported from Delta, British ColumbiaAnd now I need to deal with Telus mobility. Frustrating really because I’ve been a loyal mobility and home TV customer for over 15 years and it all seems like a massive rip off.
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Alexi (@MsAlexi) reported from Vancouver, British Columbia@TELUSsupport @TELUS When you’ve been using PureFibre internet for over 4 years and to find out that the new home you’re moving into does not have PureFibre even though the website and TELUS support confirmed that we have it, is a shitty to find out on your moving day 👎 1/2
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Francisco Gomez (@fjgomezl) reported from Vancouver, British ColumbiaTELUSsupport @TELUS Pik tv not working at the worst possible time @oscars2019
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LARAINE (@lorrain18185158) reported from Richmond, British Columbia@JillKrop Hi Jill, I’m looking at switching from Telus to Freedom have you heard any negative comments about dropped calls or bad reception outside of your “home” area thank you
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Aaron Gurney (@aarongurney) reported from Vancouver, British Columbia@TELUS I am having a frustrating time trying to call you guys to purchase Internet service from you. My call has been dropped 3 times and the call-back feature is no longer available. Please make it right.
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Kalpna (@KalpnaSolanki1) reported from Burnaby, British ColumbiaTsk Tsk @TELUS cancelling my old internet service in anticipation of fibre optic being connected WITHOUT verification that the work had actually been completed. Now I have no internet connection at all @TELUSsupport #FAIL
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Camy Ng (@ckmng8) reported from Vancouver, British ColumbiaBreaking down language barriers! I want to subtitle everything! @DustinJez @FCLEdu #transform2030 #microsofteducation #microsofteduca #telus #microsoftvan #wemovement #vancouver #BCEd #learning #SD43 #professionaldevelopment #****
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Kimberley Bowie (@KimABowie) reported from Vancouver, British Columbia@Ian_A_MacDonald @jodyvance @TELUS I’m so sorry. Telus is brutal and overcharges me every month. And customer service is abysmal.
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HeliConnect (@iheliconnet) reported from Delta, British Columbia@TELUSsupport been on hold for 30 minutes. Soon as a delta cable/eastlink gets a bit higher speed I’m so gone. We have a total outage. No acknowledgment on Telus’s past othervthan leave you on hold. Could at least put a notice out or something! SUCKS!!!
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Kalpna (@KalpnaSolanki1) reported from Burnaby, British Columbia@TELUSsupport Fibre is available in our area and line is in place. Tech just did not know how to do the connection! Yet, @telus discontinued the old service!
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Grainne McElroy (@GrainneMcElroy) reported from Richmond, British ColumbiaSupport: Manage the Help @TELUS #BCNET201
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BdblE (@MsYouDoYou) reported from Vancouver, British ColumbiaEvery single time I have to talk to @TELUSsupport (often) it’s a great experience. I know people have TELUS issues but I am consistently pleased with their service and not enough people say positive things on this yelling machine.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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GrandzFN (@fn_grandz) reported@FortniteGame did telus fix the alberta connection issue?
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H0uman (@cloutiness) reported@BNNBloomberg This is truly bad news for Canadians! This is a cable monopoly right there. There are only 2 Internet providers in Vancouver now: evil (Rogers) and eviler (Telus)
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Brian (@Digitalmojo123) reported@CBCAlerts @CBCNews I’d rather not have a cell service than go back to Rogers/bell/Telus. That’s how horrible of companies they are to deal with.
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BrowntoBure (@BrowntoBure) reported@Todd_316 @ImRealGoode Man I had Shaw for years and it never ******* worked properly and they made excuse after excuse. Telus fixed it. I also consistantly get way better speeds while gaming, for way less than I was ever getting with Shaw.
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Peter Nowak (@peternowak) reportedJust had an interesting thought. Bell and Telus don't want Rogers and Shaw merging because it creates problems for them. So what can they do? How about: declare their own merger! The feds couldn't possibly allow both so they would have to block both.
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LifestyleDigs (@TheLifestyleDig) reportedTelus just cut out the Global BC news signal on a story about St Paul's Hospital. What's with the censorship @TELUS? What does Telus not want their paying customers to find out about the doctors?
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Mike Nesbitt 🇨🇦🥶😃 (@Dusty186) reported@RobAllan4 Not to mention the extreme downgrading of Shaw level of service down to match Rogers crappy service. I will be jumping to Telus.
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Nicky (@gojetsgo85) reported@VancityReynolds any idea if you're ever going to get @Mintmobile in Canada? We're down to just Rogers Bell and Telus. And won't be long until Telus is gone
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OverPatriarchy 🍷😅🌈☘️ (@OverPatriarchy) reported@Jane_Munroe_ similar to deregulating utilities in Alberta under Ralph Klein... still no choice... another huge boondoggle that Albertans are still paying for... um an uh... AGT to Telus.. we never learn... #ABPoli #CDNPoli
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@AngryABLib (@angryablib) reported@patriciaannmcd2 @MichelletypoQ @CalamityJayne4 The Phillipines. I've had many calls to Telus service centers, and I ask them where they are located. It's always Phillipines.