Telus outages and service status in Vancouver, British Columbia
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 1 outage signal in the last 24 hours around Vancouver, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and Phone.
- The most recent signal from this area was received Apr 29, 1:07 PM EDT.
- Internet (60%)
- Wi-fi (19%)
- Phone (9%)
- Total Blackout (7%)
- TV (5%)
The latest reports from users having issues in Vancouver come from postal codes V5Z , V5R , V5T , V6H , V5K , V6B , V5X and V5N .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Vancouver, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 30: Problems at Telus
Telus is having issues since 07:40 AM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Vancouver, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Richmond, New Westminster, North Vancouver, and Burnaby.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 22 hours ago |
|
Vancouver
|
Phone | 2 days ago |
|
Vancouver
|
Internet | 2 days ago |
|
Vancouver
|
Internet | 2 days ago |
|
Vancouver
|
Internet | 3 days ago |
|
Vancouver
|
Internet | 4 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Vancouver, British Columbia
Latest outage, problems and issue reports in Vancouver and nearby locations:
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Rob MacKay-Dunn 🇨🇦 (@robmackaydunn) reported from Westmount, British Columbia@TELUSsupport I seriously can’t remember how many times I’ve filled out your “Bring the TELUS PureFibre® network to my neighbourhood” form. TELUS marketers even call us to sell us PureFibre, only for us to have to explain to them that for some unexplainable reason @WestVanDistrict isn’t served
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Vik Saggu (@VancitySaggu) reported from Burnaby, British Columbia@FlossYourTooth Wtf what’s this on Telus?
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MelanieSerre (@thatmelanielynn) reported from Vancouver, British Columbia@TELUS Telus’s US 🇺🇸 Healthcare has absolutely NO PLACE in Canada 🇨🇦 You SUCK Telus!!! #GetTheHellOutOfCanada #TelusSUCKS Telus Health LifePlus program, get ******** out of Canada 🇨🇦 You have NO place here! This is Canada, ai think you got your countries mixed up!
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David Schreck (@StrategicThghts) reported from North Vancouver, British Columbia@TELUSsupport I have a Google email account and I don’t want another one. How do I stop nuisance text messages from TELUS about switching my TELUS email (which I never use).
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Cam Cavers (@camcavers) reported from Vancouver, British Columbia@Atomos @Cinecraig Or Edmonton. I knew a guy there who was a network engineer at Telus and wore shorts on casual Friday EVERY week of the year, because his new boss once said “at least this shorts nonsense will end in winter” in earshot of the guy.
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Nicky Bullets (@nbrosef) reported from Vancouver, British Columbia@BuddJacket @BigNasty6oh4 @BigNasty6oh4 This. You just play them off each other and watch them beg for your service like the corporate bloodsuckers they are. Telus all day for TV 📺 be never had complaints about your internet just watch the upselling. Bloodsuckers all of them so.
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freelance cyberbully (@d_esiree_______) reported from Vancouver, British ColumbiaIn Telus cause I lost my SIM card cause I’m really stupid and this woman ahead of me just told me she’s been a customer since 1969. NINETEEN SIXTY NINE.
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Patrick C. Lalonde (@ProfLalonde) reported from New Westminster, British Columbia@reporteremma Telus, Bell, and Rogers played these games in Windsor, Ontario (where I formerly lived) for years. The only solution I found was them adding a note / rule on my account that I wasn’t liable for roaming in Michigan. But it’s annoying having to call to back out charges. Frustrating
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Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.
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Bernardo G. S. (@Eni_gs) reported from Burnaby, British ColumbiaAnyone having problems with @TELUS ? No internet on #Burnaby #BritishColumbia. Please help @TELUSsupport
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Grant Dawson (@pyeinburnaby) reported from Buckingham Heights, British Columbia@roguekiwi1 I feel your pain. It is now 3:45pm Saturday. I finally got through at 3pm today after starting at noon. They said the reboot of the system that they suspended in error would take 15minutes it has been 45 minutes and still nothing. 😡😡😡#telussucks #telus #terrible
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Peter Ryan 🇨🇦🇺🇦 (@pcryan5) reported from Vancouver, British Columbia@AmyBeeman @TELUS @TELUSsupport I start by asking - “how do I transfer my phone/cable/whatever service to another vendor?” Watch the costs drop from there…
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Mat Thomas (@EmptyUK) reported from Vancouver, British ColumbiaThe inane @TELUS 1.5% credit card bill charge is just another gouge. I pay them so much money already; it’s time to look elsewhere. Also, my actual cell phone coverage is pretty terrible even in my apartment. #CashGrab
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Mark the Teacher (@mmgreid) reported from Vancouver, British Columbia@CBCStephenQuinn just last week I had another awful call with @TELUS over the the 50% hike in my monthly home services bill. Loyalty discounts just don’t exist in the #telecom sector and they REALLY should.
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Gustavo Lin | 林偉綸 (@Gusslin) reported from Vancouver, British ColumbiaStill having issues with @TELUS wireless
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Cam Cavers (@camcavers) reported from Vancouver, British Columbia@wanless64 @gregeh I get discounts as a Telus contractor but honestly my ISP is cheaper and faster. 500mbps up/down for $65/month…
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@dustbobgod So far so good. We had to leave Telus, because it became unusable, and it’s been a delight ever since. With the exception of last week when the internet was out for most of a day but, hydro caused that problem. I was hesitant but happy to have switched. My wifi works now.
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaEvery week @TELUS calls my phone and asks for my husband and every week I tell them to call his number and every week they apologize and say ok and every week they forget and every week I hang up on them because every week I still don’t want their crappy internet service.
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Olumuyiwa Igbalajobi, Ph.D (@olumuyiwaayo) reported from West End, British ColumbiaHi @TELUS, we do not have access to internet in the last couple of hours. Kindly fix this! Location- UBC, Vancouver!
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kamil is still working on his summer *** (@K_Somaratne) reported from West End, British Columbia@sammymarie Also looking to switch! I was with Telus and my bill went from $65 to $145 after the two yr contract ended. I called them and maanged to get it down to $108 but going to call again and see if I can get it down lower
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Cornerstone Marketing Inc. (@CS_MarketingInc) reported@gallomimia @cdntradegrljenn Owned by Telus - so same network
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🖕The Reverend Grumblewump🖕 (@grumblewump) reported@ProvoGal01 @TELUS Could be local call center..... ya never know. Maybe its redirected to Tim Hortons 🤔
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Life's a Beach (@GraceOnFire2) reported@rig_pig_11 @AndrewScheer The government funded the program's development, it was revealed that 85% of the intellectual property is owned by its main technology vendor,Telus Health. This meant the government could not easily transfer or maintain the service without continued payments to the private vendor
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Oilers Insiderr (@Oilers_Insiderr) reported@JackieBee_16 Sportsnet I think. Same thing happens here. Telus sucks though
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Genius White (@ThomasLK007) reportedHey @TELUS ********* please tell paying Camadian customers on your network why there is a new ******* phone scam every week and where are these Indian cockroaches getting our phone numbers? I can only get rid of the rats when I tell them I'm gonna eat them alive.
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TWG (@TWG2003) reported@ProvoGal01 @TELUS @TELUSsupport As soon as I hear their voice I hang up - I can’t be the only one / they must be losing business
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Alex Zoltan (@AmazingZoltan) reported@VanceYung_73 Telus has been fine. Koodo, a Telus subsidiary, also pretty good. Shaw was great! Rogers? Never again in this lifetime or the next.
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Raven (@Sharisraven) reported@telus scam artists! 20 year customer you want to charge me for this virus! Telus virus scam #telusvirusscam please share!!
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GoofyNewfie (@LeeBurt1974) reported@ProvoGal01 @TELUS @TELUSsupport They just imported all the call centers here now. So if you call for support you still get Indian. Just Brampton living now
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Scammer Defence (@ScammerDefence) reported@yourtvkingston @KingstonPolice The remote-access request is the biggest tell — Bell, Rogers, or Telus will never call you and ask to install AnyDesk or TeamViewer to fix a billing issue. If they do, hang up. Verify by calling the number on your bill. Report it at CAFC: 1-888-495-8501.