Telus outages and service status in Vancouver, British Columbia

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Vancouver, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Richmond, New Westminster, North Vancouver, and Burnaby.

City	Problem Type	Report Time
Vancouver	Internet	3 hours ago
Vancouver	Wi-fi	1 day ago
Vancouver	Total Blackout	2 days ago
Vancouver	Total Blackout	2 days ago
Vancouver	Internet	2 days ago
Vancouver	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Telus Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:

• 
  Lori Foster (@hornscallywag) reported 2 minutes ago from West End, British Columbia

  Telus sucks so hard their movies to their programing!!!!! They charge so much during a pandemic and keep young their price need more choice in Canada than this ****!

• 
  SGC Dream a little. Dream a lot. (@SamGorC) reported 9 minutes ago from Vancouver, British Columbia

  I love how Telus wears "we have the best customer service" on its sleeve and it still billed me AFTER I CUT MY SERVICE. I hate your service even more without even using it. That's a new low for a company in my books.

• 
  Cam Cavers FKA Cam Cabers (@camcavers) reported 10 minutes ago from Vancouver, British Columbia

  @infil00p Even if you didn’t you could have a cheap prepaid data plan running on the Telus network in the amount of time it takes to get to the closest London Drugs and back

• 
  🇨🇦🇯🇵The Sam Murchison show🇺🇸🇨🇦 (@SamMurchison69) reported 15 minutes ago from Richmond, British Columbia

  @CIPSRT_ICRTSP Ask #Telus #bell #shaw if they would provide internet service to people who have no money for internet service at 8080 Anderson Rd Richmond BC. This is a necessity of life for some of the most vulnerable livi in extreme poverty. Please Bad Sam

• 
  Lucas Mastelaro (@lucasmastelaro) reported 20 minutes ago from Vancouver, British Columbia

  Can you imagine booking an appointment with a customer for an essential service and not showing up? And not calling to reschedule? That’s what @TELUS @TELUSsupport did with me today. #badcustomerservice

• 
  b ran out of time (@bh_) reported 24 minutes ago from Mount Pleasant, British Columbia

  Rogers, Telus, Bell was too many. I think we should all just stop doing business with Bell. They’re already weakened. If we can get Rogers, Telus, Bell down to 2 then that just seems like a better amount to me.

• 
  Ciara Hempseed (@CiaraHempseed) reported 27 minutes ago from Vancouver, British Columbia

  I’m just far too exhausted. I’ve exhausted every option other than going to Er st Paul’s And it’s just blah The doctor on Telus health app felt all bad last night

• 
  Rob MacKay-Dunn 🇨🇦 (@robmackaydunn) reported 28 minutes ago from Westmount, British Columbia

  @TELUSsupport I seriously can’t remember how many times I’ve filled out your “Bring the TELUS PureFibre® network to my neighbourhood” form. TELUS marketers even call us to sell us PureFibre, only for us to have to explain to them that for some unexplainable reason @WestVanDistrict isn’t served

• 
  Jason Michael (@JayGarfs) reported 29 minutes ago from Richmond, British Columbia

  @TELUS @TELUSsupport #piktv #telusplus can you please fix telus+ this is getting ridiculous

• 
  Dave Pasin (@dave_pasin) reported 31 minutes ago from Vancouver, British Columbia

  @maxfawcett You haven’t lived until you’ve had to deal with Telus customer service. A vacation in hell would be more pleasant than dealing with the abomination that is @Telus

• 
  Dave Pasin (@dave_pasin) reported 31 minutes ago from Vancouver, British Columbia

  @casper5803 @richardzussman @TELUS where are they getting these agents so quickly? Great if they actually can, however, the reality remains where are they getting them & why werent they deployed yesterday when it became obvious their ineptitude was creating huge issues?

• 
  Nicky Bullets (@nbrosef) reported 32 minutes ago from Vancouver, British Columbia

  @BuddJacket @BigNasty6oh4 @BigNasty6oh4 This. You just play them off each other and watch them beg for your service like the corporate bloodsuckers they are. Telus all day for TV never had complaints about their internet and I okay poker online. Just watch the upselling. Bloodsuckers all of them so.

• 
  Dave Pasin (@dave_pasin) reported 35 minutes ago from Vancouver, British Columbia

  @Bzubyk We all know it’s drivel damage control written by a PR hack. What it didn’t say was how they were going to remedy to situation. Probably because that cost $ & everyone knows @Telus is loathe to spend $ on much but virtue signalling PR campaigns.

• 
  BdblE (@MsYouDoYou) reported 39 minutes ago from Burnaby, British Columbia

  @moodyangela @dustbobgod And they will allow you to hire out for help with your cables, instead of saying they won’t touch the cables and don’t know any one they could recommend that does. We are just supposed to be able to sort it all magically with Telus

• 
  Jana Angela Neria (@jamneria) reported 44 minutes ago from Vancouver, British Columbia

  @FidoSolutions We're okay thanks, we've gone to @TELUS after that horrible experience with you guys.

• 
  Cam Cavers (@camcavers) reported 51 minutes ago from Vancouver, British Columbia

  @Atomos @Cinecraig Or Edmonton. I knew a guy there who was a network engineer at Telus and wore shorts on casual Friday EVERY week of the year, because his new boss once said “at least this shorts nonsense will end in winter” in earshot of the guy.

• 
  David Schreck (@StrategicThghts) reported 54 minutes ago from North Vancouver, British Columbia

  @marchaslam1 @TELUS Not sure fault lies with the install tech. He did a great job, everything worked but it took time before voicemail disappeared. Two years ago I had similar problem. Was told I’d have to switch to fibre to fix voicemail, I said I’d go to Shaw, then they miraculously fixed it.

• 
  BdblE (@MsYouDoYou) reported 57 minutes ago from Burnaby, British Columbia

  Telus knows as well as I do that I only have one other option for internet so they aren’t that motivated to provide technicians that can help with anything outside of plugging in a device. My husband had to troubleshoot for them last week.

• 
  Dave Pasin (@dave_pasin) reported 58 minutes ago from Vancouver, British Columbia

  @richardzussman @TELUS couldn’t organize its way out of one car parade. A truly horrid company. It’s no wonder this clown show was a failure. The govt should’ve known how bad Telus was before allowing them to undertake the task. It’s no wonder it failed. Relying on Telus is abysmal organization

• 
  Jim Gordon (@jimgordontv) reported 60 minutes ago from Vancouver, British Columbia

  Hey @TELUS about to make my 3rd call in 3 weeks to @TELUSsupport about Optik/PVR problems! #telus

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ai AM CAVEMAN (@CanadaScamada) reported 9 minutes ago

  Starlink Android Coming Soon to Manitoba – Time to Break the Telecom Cartel Manitobans have had enough. For years, Bell, MTS, Telus, and Rogers have been charging premium prices for spotty coverage, slow speeds, unreliable service, and frustrating customer support that treats customers like an afterthought. Enough is enough. Starlink is about to shake things up in a big way. The announcement is clear: Starlink Android is coming soon to Manitoba. With Starlink’s satellite-powered internet now expanding to mobile Android devices, rural and urban Manitobans alike will finally have access to fast, reliable, high-speed connectivity that doesn’t depend on the old guard’s outdated infrastructure. No more dropped signals in the middle of nowhere. No more paying top dollar for mediocre service. No more being held hostage by a handful of big telecom companies that have been gouging customers for far too long. This is more than just another app or service — it’s a direct challenge to the monopoly-like grip these providers have had on Manitoba. Starlink’s low-Earth orbit satellite network delivers consistent performance, better security, and the kind of reliability that Bell, MTS, Telus, and Rogers have failed to deliver despite years of complaints. If you’re tired of overpriced plans, unreliable coverage, and terrible customer service, Starlink Android can’t arrive fast enough. Manitoba, get ready. The satellite revolution is landing on your Android phones — and the big telecom dinosaurs are about to feel the heat. - Grok & Ai

• 
  The Eco Diva (@theecodiva) reported 10 minutes ago

  After 38 minutes a computer voice came on and advised me they no service was available and they are closed ! You suck @TELUS @TELUSsupport

• 
  Steve McNiven-Scott (@stevemcniven) reported 10 minutes ago

  @blondehotcoffee Right, good thing we ripped up that starlink contract for northern Ontario so we can (checks notes)… give more money to Rogers/Bell/Telus to overcharge everyone for worse service

• 
  Emmanuel Richie (@emmanuel_r90) reported 15 minutes ago

  @Fra_nkXBT Got someone in the US, UK or Canada that could help you apply for remote jobs like Telus or outlier..? Link up and let's make weekly income together

• 
  Maga Patriot (@florida32176) reported 16 minutes ago

  @ProvoGal01 @TELUS @TELUSsupport Why do you think I always hang up!

• 
  Mr.G (@IHG9931) reported 18 minutes ago

  @ProvoGal01 @TELUS @TELUSsupport Because pakis will work for almost anything, never complain about time off and enjoy scamming people

• 
  Ray Gaur (@raygaurca) reported 20 minutes ago

  We signed up for a three year contract to replace our month-to-month internet service for business effective November 28, 2025. It was our understanding that Anatoli Jr. Goriansk @TELUS the Account Manager was going to handle the switch, but for some reason he did not cancel our month-to-month service. Now our account has been suspended because of non-payment of the month-to-month service. Can you please assist. @TELUSsupport

• 
  Ungovernable. Speaker of truths. (@NothinToSeeHere) reported 23 minutes ago

  This boondoggle of govt waste is not about Telus, it’s about horribly run govt programs that don’t solve problems or produce positive outcomes.

• 
  dapipi.imba (@DapipiImba) reported 24 minutes ago

  I was told CRA would Never Never Never go after Telus and Rogers to audit their tax, where massive corruption happens

• 
  Tahir Hameed (@thameed89) reported 29 minutes ago

  @TELUS Worst consumer service and really bad service, never go for Telus.