Telus Outage Report in Vancouver, British Columbia

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (13%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Vancouver, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Burnaby, New Westminster, and Richmond.

City	Problem Type	Report Time
Vancouver	TV	2 days ago
North Vancouver	Internet	2 days ago
Vancouver	Total Blackout	2 days ago
Vancouver	Internet	2 days ago
Vancouver	Internet	2 days ago
Vancouver	Wi-fi	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:

• 
  Patrick C. Lalonde (@ProfLalonde) reported 1 minute ago from New Westminster, British Columbia

  @reporteremma Telus, Bell, and Rogers played these games in Windsor, Ontario (where I formerly lived) for years. The only solution I found was them adding a note / rule on my account that I wasn’t liable for roaming in Michigan. But it’s annoying having to call to back out charges. Frustrating

• 
  BdblE (@MsYouDoYou) reported 2 minutes ago from Burnaby, British Columbia

  God speed the technician that comes back to deal with these @TELUS network issues because we have pages and pages of notes and screenshots and videos where we go from our 60 mbps to 0 until we reboot the system they fixed Thursday. I have to find somewhere to work tomorrow.

• 
  BdblE (@MsYouDoYou) reported 2 minutes ago from Burnaby, British Columbia

  And yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.

• 
  Vik Saggu (@VancitySaggu) reported 5 minutes ago from Burnaby, British Columbia

  @FlossYourTooth Wtf what’s this on Telus?

• 
  mike blackmon (@MikeyBlackmon) reported 7 minutes ago from Burnaby, British Columbia

  Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

• 
  Matt Colangelo (@mattcolangelo) reported 7 minutes ago from Burnaby, British Columbia

  @telus our internet speed has been operating like it’s 1998. You have put us 23 years into the past. We have called your disgraceful support 4 times and have waited on hold for close to 5 hours only to receive support from humans with no solution. When are you going to fix it?

• 
  BdblE (@MsYouDoYou) reported 9 minutes ago from Burnaby, British Columbia

  @DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.

• 
  Rob Foster (@rjfoster1511) reported 16 minutes ago from Vancouver, British Columbia

  @TELUS @TELUSsupport WHERE ******** ARE YOU??? 8 HOURS WAITING FOR A SCHEDULED APPOINTMENT. BEYOND ******* RIDICULOUS NOW.

• 
  Patty Friesen (@FriesenPatty) reported 18 minutes ago from Richmond, British Columbia

  @TELUSsupport I just got off the phone with one of your techs and he informed he couldn’t help me install my telus email in my new IMac desktop. I keep getting error messages with my telus account but it’s an Apple problem? How am I supposed to get my email then??

• 
  mea70 (@doppelganger70) reported 27 minutes ago from North Vancouver, British Columbia

  Is #Telus internet down in North Vancouver/Capilano area or is it just me? @TELUSsupport #PureFibre #NorthVan

• 
  David Schreck (@StrategicThghts) reported 30 minutes ago from North Vancouver, British Columbia

  @TELUSsupport I have a Google email account and I don’t want another one. How do I stop nuisance text messages from TELUS about switching my TELUS email (which I never use).

• 
  Stefano Buliani (@sapessi) reported 33 minutes ago from Vancouver, British Columbia

  @lizthegrey Oh, super interesting. What did you use? Right now I have a telus box going into a Google wifi mesh + cat6 off the Google wifi (the house is all wired). Would love to be able to skip one hop and have internet go first to the wired network then wifi from there

• 
  BdblE (@MsYouDoYou) reported 34 minutes ago from Burnaby, British Columbia

  Telus knows as well as I do that I only have one other option for internet so they aren’t that motivated to provide technicians that can help with anything outside of plugging in a device. My husband had to troubleshoot for them last week.

• 
  BdblE (@MsYouDoYou) reported 35 minutes ago from Burnaby, British Columbia

  I’ve been with @TELUS since they were Clearnet in 1995 and I’ve always enjoyed them but there is literally nothing they could do to redeem themselves from the year of garbage internet which they charged us $200 to “fix” making bricked unusable internet.

• 
  BdblE (@MsYouDoYou) reported 38 minutes ago from Burnaby, British Columbia

  @maddynorton See, I enjoy the service at Telus except the part where nothing ever gets fixed.

• 
  E-Comm 9-1-1 (@EComm911_info) reported 42 minutes ago from Vancouver, British Columbia

  .@TELUS advises that service has been restored.

• 
  BdblE (@MsYouDoYou) reported 44 minutes ago from Burnaby, British Columbia

  It’s a refreshing change from weeks of condescending ineptitude from Telus technicians to have a Shaw person here who seems to know what a network cable is.

• 
  b ran out of time (@bh_) reported 49 minutes ago from Mount Pleasant, British Columbia

  Rogers, Telus, Bell was too many. I think we should all just stop doing business with Bell. They’re already weakened. If we can get Rogers, Telus, Bell down to 2 then that just seems like a better amount to me.

• 
  Nicholas John Ellan (@njfavengers) reported 55 minutes ago from Burnaby, British Columbia

  Hey @Translink it's way past time we got indigenous place names going on some of these SkyTrain stations. Like Patterson? Braid? "Main St Science World"??? A) it's the Telus World of Science these days B) we don't need you to tell us it's on main st C) **** colonialism in the ear

• 
  Raymond (@auraalexandra16) reported 57 minutes ago from Richmond, British Columbia

  @TELUS This is to let you know that your Customer Service Representative was so Rude. Glad that I made a switched back to another provider.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Manuel Prado (@CipraPrado) reported 49 seconds ago

  "Harry Potter and Robert Telus teamed up to fight against ISIS in Ukraine, while a rowerzysta named Bartka provided support."

• 
  Nick (@cdnstudent) reported 6 minutes ago

  @TELUSsupport Yay Telus <3 I had the absolute nicest tech/installer, is there a way to give proper kudos since this was an extra/support appointment I'm not sure I will get a survey? :)

• 
  n (@nellhs0) reported 7 minutes ago

  @TELUS no reported outages in calgary. why is my data not working?

• 
  Travel Junkie (@liv2wrk) reported 7 minutes ago

  @TELUSsupport is there a Telus internet outage in Calgary? It’s been down for a hour

• 
  Jacob New (@jkmnew) reported 13 minutes ago

  @nickbondi My family already pays for Telus, no point in buying another subscription. When SN Now doesn't work, I go over to Telus' Optik livestream and it's ok but farther behind.

• 
  Nicsy05 (@nicsy05) reported 13 minutes ago

  @TELUS @TELUSsupport you and your customer support are terrible! Employ people in Canada and make the process simple FFS

• 
  LeanneScott (@LeScott45) reported 14 minutes ago

  @TELUS I’ve been on hold for an hour and a half and counting. Did you close again? phone still not working .

• 
  Tracy 'Allen' Bingley (@AllenRaph) reported 18 minutes ago

  5:42am what a lovely time to go for a walk in Boring Town, Can'tada. Had to wait in ER for almost an hour just to get insulin because, Pharmacy shut down at 6pm. So instead hired a cab for almost 200.00 just to go to Castlegar. Lovely.. @TELUS hopefully nobody owns stock!

• 
  jax (@wlyjax) reported 22 minutes ago

  @TELUS may be the worst internet company on the planet

• 
  TOver (@OverallTylor) reported 22 minutes ago

  @TELUSsupport How about you DM me? Since again, I must reiterate, that's it's your guys screw up in the first place. But whatever, classic Telus customer support.