Telus Outage Report in Vancouver, British Columbia

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Vancouver, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Richmond, Burnaby, and New Westminster.

City	Problem Type	Report Time
Vancouver	Internet	1 day ago
Vancouver	Total Blackout	2 days ago
Vancouver	Internet	2 days ago
Vancouver	Internet	2 days ago
North Vancouver	TV	4 days ago
Vancouver	Wi-fi	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:

• 
  Daniel Fox (@danudey) reported 3 minutes ago from Mount Pleasant, British Columbia

  @MJohnso51022309 @Novusnow Two major outages in a month sounds real bad. Two major outages in five years sounds a lot better. If you think TELUS or Shaw are going to be more reliable though, I’m not sure you’ll find that’s the case.

• 
  F3L!C!A S!LVA (@FreakyFelicia) reported 7 minutes ago from New Westminster, British Columbia

  After months of being unable to find Sons of Anarchy on any streaming service in Canada including FXnow... @TELUS has finally blessed me with all 7 seasons on demand with FXnow. Now I dont have to suffer through all the scratched disks at the library

• 
  Amy Lanigan (@AmyMaree90) reported 9 minutes ago from Vancouver, British Columbia

  Wtf is up with my internet @TELUS

• 
  Scott Stevens (@scuttlebuttdad) reported 11 minutes ago from Delta, British Columbia

  @telusmobility Telus is currently bidding on a RFP for my company’s mobile contract for 220 line which I oversee. I’m not impressed by your teams customer service. I would of preferred “Our call centre made a mistake by telling you to come here, but let us ship it for you”.

• 
  Paul McAfee (@MrPaulMcAfee) reported 11 minutes ago from Vancouver, British Columbia

  When you get amazing service from @shaw and @TELUS representatives - you don’t mind the cost so much. Alisha with @telusmobility was on the phone with me for almost 2 hours last night and she stuck with me to updates plans and phones. #ExperienceIsEverything

• 
  Haren (@HarenNt) reported 13 minutes ago from Vancouver, British Columbia

  “Customer complaints against Vancouver’s Telus surge 71%” - read this online today, and I must say I do agree 100% !!!! @TELUS

• 
  Tall Paul 'Mr Vancouver' | 6’7 (@TallPaulsLife) reported 14 minutes ago from Vancouver, British Columbia

  @FEEZYDoesIT Struggles, it now “slows” down my data and doesn’t cut it off But let’s be honest this data costs TELUS nothing. Verizon has unlimited for cheaper than my 90$ 10 gigs cost... I’d add a gif but i don’t have the 10 min it will take to load @TELUS

• 
  Jeanne (@Meanchef) reported 18 minutes ago from West End, British Columbia

  I believe that there is someone in @TELUS @TELUSsupport that can help my inquiry. I don't think it's fair that you cut service on your paying customer and your system cannot process the glitch on your side.

• 
  The Real Thanksgiving was Last Month (@jsney20) reported 18 minutes ago from Burnaby, British Columbia

  Telus is bad. Please follow me for more Canadian Telecom info

• 
  Chris Withers (@Chris_Withers) reported 19 minutes ago from Norgate, British Columbia

  @TheSpecialist4 @TELUS Pure value: Freedom. Highly dependent on whether the service in your area does or does not lick.

• 
  Tom Pearce (@tompearc) reported 20 minutes ago from Vancouver, British Columbia

  @TELUSsupport I have been down that telus alogorithm before... With no success. You have the box # and street intersection already.

• 
  Jeanne (@Meanchef) reported 27 minutes ago from West End, British Columbia

  Good morning @TELUS , my friend is not much of a Twitter user but I really want to use this platform, to get some serious action on his mobile service. Why is it a loyal customer to you get treated like you guys don't care. This is the 3rd time he had to do with his billing.

• 
  Mike Chadwick (@runnerofthewild) reported 32 minutes ago from Westmount, British Columbia

  @TELUSBusiness hoping you can help, I have two cell phones and internet through Telus business and I've just had my cell bill and been charged $120 in roaming which is ridiculous for sending a couple of texts. Considering taking my business elsewhere

• 
  Bradley Smith (@bradley) reported 38 minutes ago from Kensington-Cedar Cottage, British Columbia

  @hellofisher I’ve had really good experience with the speeds and reliability of TELUS in my building (which is newer). Customer support is mediocre but has helped when I’ve needed them.

• 
  Trevor (@uniontrevor1975) reported 39 minutes ago from New Westminster, British Columbia

  @rbraich @TELUS @TELUSsupport U dont get it obviously. Outsourcing and paying these people nothing while giving horrible service #keepitlocal 🇨🇦

• 
  Amy Lanigan (@AmyMaree90) reported 41 minutes ago from Vancouver, British Columbia

  Our internet is so slow that the Telus app can't even run a speed test. Thank you @TELUS

• 
  Shahraz Kassam (@Shamindiamonds) reported 42 minutes ago from Burnaby, British Columbia

  25 hours without internet, tv or home phone! Come on @TELUS you need to improve your repair service. Can’t leave your customers in the dark for so long. Our whole neighborhood is without service since 10:30pm Wednesday night.

• 
  Samuel Armstrong (@RedSealSam) reported 45 minutes ago from North Vancouver, British Columbia

  @CraveCanada hello, my crave apps on smart tv and iPad are not letting me access any shows, and it says to contact service provider and that I’m not subscribed. I am subscribed and was literally watching a show yesterday. It also still working on my Telus on demand.

• 
  Tee (@Life_is_2_Long) reported 55 minutes ago from Delta, British Columbia

  @stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating

• 
  Amy Lanigan (@AmyMaree90) reported 60 minutes ago from Vancouver, British Columbia

  @timberFox1123 I'm with Telus and having the same issue. I can't even run a speed test with the Telus app cause the internet capability is apparently non-existent.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Carol W (@estherflubb) reported 5 minutes ago

  @TaLoKend @TELUS I thought it was just me. Compared to in the uk the ‘bundles make zero sense. With Telus you end up with loads of crap you don’t want. I s Shaw any better.

• 
  Celeena S (@csayani) reported 5 minutes ago

  @TELUSsupport @TELUS I waited on hold for over 30 minutes for your 24/7 tech support and your office is now closed? My iPhone 12 Pro Max screen display is flickering non stop and I need support ASAP. Can you please help!?

• 
  Stephen Lee (@StephenRLee) reported 6 minutes ago

  @TELUSsupport We have a business plan. The question is if the watch needs to have LTE. We have been told both yes and no by Telus support.

• 
  Steve.R.Austin (@Steve_R_Austin) reported 8 minutes ago

  @CTVNews Seems Freedom Moble is at issue as the 4th carrier in Canada. Lol Koodo and Public Mobile are owned by Telus. Fido, Chatr and Rogers wireless is owned by Rogers. Bell owns Bell mobility, Virgin mobile, Lucky mobile and Bell MTS. 711 Speakout is Ztar on Rogers as 3rd party.

• 
  Eissa H. (@MarvelAddictt1) reported 8 minutes ago

  @TELUS @TELUSsupport when will the internet be back this outage has been going on for hours.

• 
  (Jon)ny Foozball (@jonathanwhudson) reported 8 minutes ago

  @hitthepost @TELUS That's their starting place to seeing that issue starts from the wires leading your house and that it's not internal setup.

• 
  thatisthepoint (@thatisthepoint_) reported 9 minutes ago

  @LinusTech telus and shaw in my city is so ******* cancer. barely get 40 up 15 down on shaw and telus is around 15 down 2 up

• 
  cheeto (@idkwatiamdoinn) reported 11 minutes ago

  @alextrauzzi @jakkuh_t @Ubiquiti Telus has symmetrical straight in house full fiber, no coaxial at any point that does 2500mbps up and down at the same time, no data cap, I pay $135/month after some discounts

• 
  Jim Mayer (@pentastich) reported 13 minutes ago

  @DouglasBaer Note: I tried looking up a Verizon plan to prove compare with. We used Verizon when we lived in the USA. Verizon and Telus both have big networks and are basically evil. Also, Verizon's plan comparator was down, so they clearly have a LOT in common with Telus.

• 
  MASSIMO MANDARINO🇨🇦🇮🇹🇺🇸 (@MassMan44) reported 14 minutes ago

  @gerrybuddy Roger's and I think shaw. But telus and bell do. Sooo painful to call them. Its terrible. I'm All for businesses doing whatever they have to make money, but when you're Goliath like they are, I'm sure you can afford $15/$20 hr to employ Canadians