Telus Outage Report in Vancouver, British Columbia

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Vancouver, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Richmond, Burnaby, and New Westminster.

City	Problem Type	Report Time
Vancouver	Total Blackout	10 hours ago
Vancouver	Internet	12 hours ago
Vancouver	Internet	17 hours ago
North Vancouver	TV	2 days ago
Vancouver	Wi-fi	2 days ago
Vancouver	TV	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:

• 
  Steven 🇨🇦 ✡️ (@spawnsteryvr) reported 23 seconds ago from Vancouver, British Columbia

  Epic fail today @TELUSsupport @TELUS. Not only did my appointment for today get bungled but now your agents can’t even schedule a new one. This is horrible customer service. A lesson in how not to handle customers.

• 
  MelanieSerre (@thatmelanielynn) reported 26 seconds ago from Vancouver, British Columbia

  @TELUS Telus’s US 🇺🇸 Healthcare has absolutely NO PLACE in Canada 🇨🇦 You SUCK Telus!!! #GetTheHellOutOfCanada #TelusSUCKS Telus Health LifePlus program, get ******** out of Canada 🇨🇦 You have NO place here! This is Canada, ai think you got your countries mixed up!

• 
  Andrew Ferguson (@warandpeace) reported 1 minute ago from Vancouver, British Columbia

  @MOOMANiBE Telus outage of some kind, it’s weirdly ‘mostly’ out but not fully ¯\_(ツ)_/¯

• 
  Vancouver Owls™️ (@Vancouverowls) reported 2 minutes ago from Vancouver, British Columbia

  @WhitecapsFC Telus a company known for terrible customer service and whitecaps known for the exact same thing,a match made in heaven

• 
  Rob MacKay-Dunn 🇨🇦 (@robmackaydunn) reported 10 minutes ago from Westmount, British Columbia

  @TELUS’ internet service has gotten so bad that we have to pay for 2 DSL lines to keep our TV, Internet and security system somewhat stable.

• 
  Rob MacKay-Dunn 🇨🇦 (@robmackaydunn) reported 22 minutes ago from Westmount, British Columbia

  @TELUSsupport I seriously can’t remember how many times I’ve filled out your “Bring the TELUS PureFibre® network to my neighbourhood” form. TELUS marketers even call us to sell us PureFibre, only for us to have to explain to them that for some unexplainable reason @WestVanDistrict isn’t served

• 
  Rob MacKay-Dunn 🇨🇦 (@robmackaydunn) reported 24 minutes ago from Westmount, British Columbia

  Been hearing “coming soon” for 4+ years…is there an infrastructure issue with @TELUS & @WestVanDistrict?

• 
  DaleCadeau (@DaleCadeau) reported 24 minutes ago from Delta, British Columbia

  @richardzussman As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

• 
  Jason Michael (@JayGarfs) reported 29 minutes ago from Richmond, British Columbia

  @TELUS @TELUSsupport #piktv #telusplus can you please fix telus+ this is getting ridiculous

• 
  Dyhia Belhabib (@dyhiapadilla) reported 36 minutes ago from North Vancouver, British Columbia

  When @TELUS charges you almost 200$ for a basic internet service every month. Anyone using starlink for home internet in Vancouver?

• 
  Rob MacKay-Dunn 🇨🇦 (@robmackaydunn) reported 37 minutes ago from Westmount, British Columbia

  @TELUSsupport @WestVanDistrict As a longtime TELUS mobility x2, home security, Internet 50 x2 & Optik TV customer, I think it’s a fair question to ask why #PureFibre isn’t offered to @WestVanDistrict? After 4+ years of “coming soon”, I’m politely asking for a straightforward answer. Thank you

• 
  DaleCadeau (@DaleCadeau) reported 40 minutes ago from Delta, British Columbia

  @GlobalBC As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

• 
  mama bear 🙈🙉🙊 🏳️‍🌈 (@trackwanderer) reported 40 minutes ago from Vancouver, British Columbia

  @BigNasty6oh4 I have telus for everything. Service is mostly OK. I find them easy to deal with, but I'm also assertive as **** ( without goimg full Karen on them) what keeps me with them though honestly is the massive discount we get through their deal with our building ( 40% discount)

• 
  HODLouly (@Maria_here) reported 41 minutes ago from Burnaby, British Columbia

  @theJagmeetSingh You mean Telus has workers still? Every time I call there I’ve never waited less than 45 minutes on hold

• 
  Grant Dawson (@pyeinburnaby) reported 44 minutes ago from Buckingham Heights, British Columbia

  @roguekiwi1 I feel your pain. It is now 3:45pm Saturday. I finally got through at 3pm today after starting at noon. They said the reboot of the system that they suspended in error would take 15minutes it has been 45 minutes and still nothing. 😡😡😡#telussucks #telus #terrible

• 
  Nathan Sheng (@2022inYVR_CA) reported 45 minutes ago from Richmond, British Columbia

  @Telus, this #telus outage seems to be rather strategic. Somethings still work others don’t…

• 
  DaleCadeau (@DaleCadeau) reported 47 minutes ago from Delta, British Columbia

  @DrGurdeepParhar As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

• 
  gabrielle (@realgabeangel) reported 47 minutes ago from Richmond, British Columbia

  @FBI @CIA I have evidence that links Neteller and the management team into the PATHIC network (Rohit Joshi) into manipulation of data using Google servers (which ties in Google, Shaw, Rogers, Telus) and links @POTUS to improper legal misconduct by pardoning Jordan, an officer of

• 
  Grant Dawson (@pyeinburnaby) reported 49 minutes ago from Buckingham Heights, British Columbia

  Waiting for #telus support to call me back. No internet. Any guesses on how long this will be? We are at 35minutes already

• 
  Steven 🇨🇦 ✡️ (@spawnsteryvr) reported 53 minutes ago from Vancouver, British Columbia

  Why can’t I access my account @TELUSsupport? Broken links, can’t view/manage my account - this is not how you treat customers @TELUS.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stephen Raitz (@stephenraitz) reported 40 seconds ago

  I have to pay telus $150/hour if I don’t cancel my appointment in time so I hope telus has to pay me $150 for being an hour late

• 
  Sean Fordyce (@seanfordyce) reported 1 minute ago

  I am predicting @TELUS will see the greatest customer share collapse in telecommunications history after deciding to clip customers who pay by credit card with a new fee. I will be in that first group. Been 20 years with the company.

• 
  Kristy (@Kristy91808800) reported 8 minutes ago

  @Heyheydownthes1 @vote4robgill I will be stopping my cc auto pay and paying via debit , I never auto pay on my home bill as @telus billing always overcharging I have to carefully go over the bill 🤬🤬🤬

• 
  David D. 🟧 🪶 🟧 (@answerallman) reported 9 minutes ago

  @brittlestar Have you ever had to deal with Telus or Loblaws I'm in my 7th decade on this rock and I can say that Telus are 1 of a very few companies that I will never deal with as their business model is IMHO 1 of Bullying their "customers"

• 
  Sean Fordyce (@seanfordyce) reported 11 minutes ago

  What cell phone company will pick up thousands of customers who will leave @telus over its plans to clip them with a fee to pay via credit card? I assume a smaller one since Rogers and bell are crap too.

• 
  BC Think Tank 🤔: Polio Chapter (@RealBCThinkTank) reported 12 minutes ago

  In an interview with CTV Monday, Dix said the issue was under review. In an email, Telus Health denied it is breaking any rules.

• 
  Brent (Weatherman) (@Weatherman2709) reported 15 minutes ago

  @jonomack @javabeans72 @koodo Representatives at Telus store or Koodo kiosk tell me they can’t resolve billing issues and to request Koodo to do callback. #CusomerService

• 
  aprildavie (@aprildavie) reported 15 minutes ago

  @dockevinmcleod I have never used Telus Health. There are many other virtual options that are free and have more availability. I technically have a GP, but I haven't seen him for more than a prescription renewal in a very long time. He's over an hour away. I've moved and can't find a new one.

• 
  Sean Fordyce (@seanfordyce) reported 16 minutes ago

  @_harmonyxo @Fidomobile @TELUS With all being horrible, it may be worth calling all to see who is the lowest price but clearly the biggest ones do not offer better service over the smaller ones.

• 
  iWillLift (@iWill424) reported 19 minutes ago

  @TELUSsupport a little heads up woulda been great before you cut off the entire city’s internet. Have you lost your fkn mind!? I went through my entire house troubleshooting just to find out it’s your problem. @TELUS GET A GRIP you are an internet company. This ain’t ur first day