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Telus outages and service status in Vancouver, British Columbia

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Full Outage Map
  • Telus generated 2 outage signals in the last 24 hours around Vancouver, including 2 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Phone.
  • The most recent signal from this area was received Apr 21, 6:05 PM EDT.
  • 50% Internet (50%)
  • 17% Wi-fi (17%)
  • 17% Phone (17%)
  • 9% TV (9%)
  • 7% Total Blackout (7%)

The latest reports from users having issues in Vancouver come from postal codes V5Z , V5R , V5T , V6Z , V6H , V5N , V6E and V5W .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 22: Problems at Telus

Telus is having issues since 06:20 PM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Vancouver, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Richmond, New Westminster, North Vancouver, and Burnaby.

CityProblem TypeReport Time
Vancouver Internet 6 hours ago
Vancouver Internet 12 hours ago
Vancouver Internet 1 day ago
Vancouver Internet 1 day ago
Richmond Wi-fi 3 days ago
Vancouver Internet 6 days ago

Nearby cities with recent reports

Richmond

1 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:

  • DaleCadeau
    DaleCadeau (@DaleCadeau) reported from Delta, British Columbia

    @GlobalBC As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

  • PaulDoroshenko
    Prairie Paul (@PaulDoroshenko) reported from Vancouver, British Columbia

    I’m trying to contact @Telus business. Their website has no contact number. Took me 10 minutes and I found it on another site. I will do everything possible not to deal with @telus or Shaw. Imagine if you had a service interruption? Can’t call them? Ridiculous.

  • EastvanTrev
    Trevor (@EastvanTrev) reported from Burnaby, British Columbia

    Scam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet

  • ntman__
    Antman 🐜🐜 (@ntman__) reported from Burnaby, British Columbia

    @TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..

  • cleanrag
    ****&Span1745 (@cleanrag) reported from Vancouver, British Columbia

    @TELUSsupport 82 year old mom has relied on ADT for 20 years, Telus has left her vulnerable. 3 times this week I've called, 45 minutes of listening to telus ad after telus ad. Her landline & personal protection device is also with Telus 🙄 50 yr+ customer. We're looking for a new provider 👍

  • PaulDoroshenko
    Prairie Paul (@PaulDoroshenko) reported from Vancouver, British Columbia

    @TedNesNA @TELUS @TELUSBusiness I overpaid on my dad’s account after he died. They’ve never refunded it.

  • dave_pasin
    Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @PaulDoroshenko Except @Telus is far from an expert at much of anything. Their reputation is horrid at most everything. Even their own employees acknowledge how bad they are.

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    It’s a refreshing change from weeks of condescending ineptitude from Telus technicians to have a Shaw person here who seems to know what a network cable is.

  • Aanshik1
    aanshik1 (@Aanshik1) reported from Vancouver, British Columbia

    @TELUSsupport I have sent you a DM about my ongoing internet connection dropping issues with Telus internet with my case details, kindly respond to my DM, thanks.

  • EmptyUK
    Mat Thomas (@EmptyUK) reported from Vancouver, British Columbia

    The inane @TELUS 1.5% credit card bill charge is just another gouge. I pay them so much money already; it’s time to look elsewhere. Also, my actual cell phone coverage is pretty terrible even in my apartment. #CashGrab

  • brandonweese89
    Brandon Weese (@brandonweese89) reported from North Vancouver, British Columbia

    @TELUS suddenly no service for over 5 minutes. What’s the issue????

  • ProfLalonde
    Patrick C. Lalonde (@ProfLalonde) reported from New Westminster, British Columbia

    @reporteremma Telus, Bell, and Rogers played these games in Windsor, Ontario (where I formerly lived) for years. The only solution I found was them adding a note / rule on my account that I wasn’t liable for roaming in Michigan. But it’s annoying having to call to back out charges. Frustrating

  • trackwanderer
    mama bear (@trackwanderer) reported from Vancouver, British Columbia

    So glad we got DAZN for the singular reason that Telus has too many ridiculous problems.

  • StrategicThghts
    David Schreck (@StrategicThghts) reported from North Vancouver, British Columbia

    @TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

  • 2022inYVR_CA
    Nathan Sheng (@2022inYVR_CA) reported from Richmond, British Columbia

    @Telus, this #telus outage seems to be rather strategic. Somethings still work others don’t…

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    Telus knows as well as I do that I only have one other option for internet so they aren’t that motivated to provide technicians that can help with anything outside of plugging in a device. My husband had to troubleshoot for them last week.

  • SuzieCanuck
    Sue🇨🇦 😎🍺 (@SuzieCanuck) reported from Vancouver, British Columbia

    @lumme_s @VsFan Don't disagree but my sister on Telus say the same...telecom just **** us over...where Where's the government?

  • dyhiapadilla
    Dyhia Belhabib (@dyhiapadilla) reported from North Vancouver, British Columbia

    When @TELUS charges you almost 200$ for a basic internet service every month. Anyone using starlink for home internet in Vancouver?

  • SamMurchison69
    🇨🇦🇯🇵The Sam Murchison show🇺🇸🇨🇦 (@SamMurchison69) reported from Richmond, British Columbia

    @CIPSRT_ICRTSP Ask #Telus #bell #shaw if they would provide internet service to people who have no money for internet service at 8080 Anderson Rd Richmond BC. This is a necessity of life for some of the most vulnerable livi in extreme poverty. Please Bad Sam

  • trackwanderer
    mama bear 🙈🙉🙊 🏳️‍🌈 (@trackwanderer) reported from Vancouver, British Columbia

    @BigNasty6oh4 I have telus for everything. Service is mostly OK. I find them easy to deal with, but I'm also assertive as **** ( without goimg full Karen on them) what keeps me with them though honestly is the massive discount we get through their deal with our building ( 40% discount)

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • James099878
    James (@James099878) reported

    @globalnews The bad news is Telus sent him a bill for 62 million dollars cause he didn’t have roaming.

  • CherieBeneteau
    Unacceptable Cherie B (@CherieBeneteau) reported

    @Savage16May My son cracks up at me yelling operator continuously into my phone. AI never understands my problem. Then I start swearing and it hangs up on me 8 months now still can't get my phone to stop dropping calls and my phone won't switch over to wifi calling. But telus only has AI support.

  • LordOfAlts
    Henry (@LordOfAlts) reported

    @BiqMillar Good tip never realized TELUS and Clickworker were options for consistent work

  • Nachiketd1981
    Nachiket (@Nachiketd1981) reported

    @TELUS after multiple calls and follow up, my current bill is again higher. This is happening again.added fees for the services which has been cancelled. Not sure why i am not getting a permanent solution for this? Very bad customer service for sure.

  • 0xdamani
    D A M A N I.base.eth🤎🦅 (@0xdamani) reported

    @idris_pop406 @AdegbemboB Are you currently working telus! Could help you with th4 assessments and even work out telus that's even more stable than outlier

  • HeyItsCherrry
    HeyItsCherry (@HeyItsCherrry) reported

    @jaimepern You'll get better internet with Telus... but their customer service is pretty dogshit - slightly worse than Rogers/Shaw. Call Rogers, tell them you're a telus customer and ask what they'll offer you to switch. Take that, call Telus - leverage it for a great deal.

  • minddriftdaily
    MindDrift Daily (@minddriftdaily) reported

    15/ So where do we land? @EconCA and I actually agree more than we disagree. The GOOD: ✅ 5G infrastructure is world-class and genuinely transforming industry ✅ Prices have dropped significantly since 2020 ✅ Tech pivots (Bell's Ateko, TELUS Health) show real innovation intent The BAD: ❌ Still an oligopoly with too much pricing power ❌ Debt-laden companies cutting jobs, not creating them ❌ Rural and Indigenous connectivity gap is a national shame ❌ CRTC regulation is too slow and too cautious #CanadaTelecom #Tech #Economy

  • DrewRickard2
    Drew Rickard (@DrewRickard2) reported

    @AlanErrington Yes same problem via Telus TV, must be a Global issue??

  • yyzav8r
    YYZAV8R (@yyzav8r) reported

    @TELUSsupport trying to call telus mobility for support and when being transferred to agent I get generic message that offices are closed. It's 7pm eastern, 420pm pacific, how are your offices closed? Is telus bankrupt?

  • meidasrosie
    Meidas rosie (@meidasrosie) reported

    @Bell left me stranded with no data even though I paid for travel plan. Didn't help me at all even though chatted on my trip 7 times Bell travel plan fail. And now they say they won't give me back my money. After 19 years @telus here I come!!!