Telus Outage Report in Vancouver, British Columbia
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The latest reports from users having issues in Vancouver come from postal codes V5Z, V5R, V6B, V5T, V5M, V5X, V5S and V5P.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Vancouver, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map Near Vancouver, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Burnaby, Richmond, Delta, North Vancouver and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Phone | |
| Vancouver |
Internet | |
| Vancouver |
Phone | |
| Vancouver |
Internet | |
| Vancouver |
TV | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Vancouver, British Columbia
Latest outage, problems and issue reports in Vancouver and nearby locations:
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Grant Dawson
(@pyeinburnaby) reported
from
Buckingham Heights, British Columbia
Waiting for #telus support to call me back. No internet. Any guesses on how long this will be? We are at 35minutes already
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Vancouver Owls™️
(@Vancouverowls) reported
from
Vancouver, British Columbia
@WhitecapsFC Telus a company known for terrible customer service and whitecaps known for the exact same thing,a match made in heaven
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Nathan Sheng
(@2022inYVR_CA) reported
from
Richmond, British Columbia
@Telus, this #telus outage seems to be rather strategic. Somethings still work others don’t…
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DaleCadeau
(@DaleCadeau) reported
from
Delta, British Columbia
@DrGurdeepParhar As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
Epic fail today @TELUSsupport @TELUS. Not only did my appointment for today get bungled but now your agents can’t even schedule a new one. This is horrible customer service. A lesson in how not to handle customers.
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Rob MacKay-Dunn 🇨🇦
(@robmackaydunn) reported
from
Westmount, British Columbia
Been hearing “coming soon” for 4+ years…is there an infrastructure issue with @TELUS & @WestVanDistrict?
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
Why can’t I access my account @TELUSsupport? Broken links, can’t view/manage my account - this is not how you treat customers @TELUS.
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Dyhia Belhabib
(@dyhiapadilla) reported
from
North Vancouver, British Columbia
When @TELUS charges you almost 200$ for a basic internet service every month. Anyone using starlink for home internet in Vancouver?
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HODLouly
(@Maria_here) reported
from
Burnaby, British Columbia
@theJagmeetSingh You mean Telus has workers still? Every time I call there I’ve never waited less than 45 minutes on hold
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DaleCadeau
(@DaleCadeau) reported
from
Delta, British Columbia
@GlobalBC As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
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Nicky Bullets
(@nbrosef) reported
from
Vancouver, British Columbia
@BuddJacket @BigNasty6oh4 @BigNasty6oh4 This. You just play them off each other and watch them beg for your service like the corporate bloodsuckers they are. Telus all day for TV 📺 be never had complaints about your internet just watch the upselling. Bloodsuckers all of them so.
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Rob MacKay-Dunn 🇨🇦
(@robmackaydunn) reported
from
Westmount, British Columbia
@TELUSsupport @WestVanDistrict As a longtime TELUS mobility x2, home security, Internet 50 x2 & Optik TV customer, I think it’s a fair question to ask why #PureFibre isn’t offered to @WestVanDistrict? After 4+ years of “coming soon”, I’m politely asking for a straightforward answer. Thank you
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mama bear 🙈🙉🙊 🏳️🌈
(@trackwanderer) reported
from
Vancouver, British Columbia
@BigNasty6oh4 I have telus for everything. Service is mostly OK. I find them easy to deal with, but I'm also assertive as **** ( without goimg full Karen on them) what keeps me with them though honestly is the massive discount we get through their deal with our building ( 40% discount)
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Rob MacKay-Dunn 🇨🇦
(@robmackaydunn) reported
from
Westmount, British Columbia
@TELUS’ internet service has gotten so bad that we have to pay for 2 DSL lines to keep our TV, Internet and security system somewhat stable.
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Rob MacKay-Dunn 🇨🇦
(@robmackaydunn) reported
from
Westmount, British Columbia
@TELUSsupport I seriously can’t remember how many times I’ve filled out your “Bring the TELUS PureFibre® network to my neighbourhood” form. TELUS marketers even call us to sell us PureFibre, only for us to have to explain to them that for some unexplainable reason @WestVanDistrict isn’t served
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gabrielle
(@realgabeangel) reported
from
Richmond, British Columbia
@FBI @CIA I have evidence that links Neteller and the management team into the PATHIC network (Rohit Joshi) into manipulation of data using Google servers (which ties in Google, Shaw, Rogers, Telus) and links @POTUS to improper legal misconduct by pardoning Jordan, an officer of
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Jason Michael
(@JayGarfs) reported
from
Richmond, British Columbia
@TELUS @TELUSsupport #piktv #telusplus can you please fix telus+ this is getting ridiculous
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DaleCadeau
(@DaleCadeau) reported
from
Delta, British Columbia
@richardzussman As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
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MelanieSerre
(@thatmelanielynn) reported
from
Vancouver, British Columbia
@TELUS Telus’s US 🇺🇸 Healthcare has absolutely NO PLACE in Canada 🇨🇦 You SUCK Telus!!! #GetTheHellOutOfCanada #TelusSUCKS Telus Health LifePlus program, get ******** out of Canada 🇨🇦 You have NO place here! This is Canada, ai think you got your countries mixed up!
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Grant Dawson
(@pyeinburnaby) reported
from
Buckingham Heights, British Columbia
@roguekiwi1 I feel your pain. It is now 3:45pm Saturday. I finally got through at 3pm today after starting at noon. They said the reboot of the system that they suspended in error would take 15minutes it has been 45 minutes and still nothing. 😡😡😡#telussucks #telus #terrible
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Alexandra Posadzki
(@alexposadzki) reported
And we're back. Mr. Lisus is starting his cross-examination. He's asking if Bell regularly meets with Telus to discuss their network sharing agreement. #CTRS #telecom
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Piotr Tomicki
(@PiotrTomicki) reported
@TELUSsupport Terrible service. Scheduled call back, Telus never called and they lied that they did
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Paulo
(@Lunchisnotfree) reported
@TELUSsupport Why is Telus charging this stupid credit card fee? I heard it's because they feel they don't already incorporate this charge into their plans. Does this mean the people now forced to pay without a credit card will get a 1.5% discount?
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Sean Hill
(@SeanHil95) reported
@TELUSsupport This isn't support. They tell you to call the Telus customer service number. This is what happens when we have no consume protection enforcement and these ******** can treat customers like garbage. They should be fined 10K every time they lie and don't fix an issue immediately.
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ECityHuman 😷🚲🏳️🌈
(@ECityMom) reported
@H_Y_L I have never used telehealth other than phone calls with our ped or family doctor. Wouldn't even know where to start. And I REALLY don't support Telus Health. Hard to do a video consult with baby when he's at daycare all day...
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John Swarbrick
(@swarbric) reported
@TELUS When is the last time anyone called Telus when they were not “experiencing higher than normal call volumes?” After 75 minutes on hold, account issues dealt with pretty well. Equipment issues would have required transfer to another area and further wait in queue. Gave up,
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Ben Klass
(@BenKlass) reported
Rogers' lawyer claims that Globalive, foudner and previous owner of Wind Mobile, went into creditor protection, but as far as I know that's not true. #CTRS. He also claimed that there is no network sharing agreement between Telus and Globalive which I believe is also false.
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Tech gets old
(@blockchainjonas) reported
@StephenPunwasi Telus is way too big and controls way more than most think. They are also making massive headway into agrotech. They already need to be broken up.
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The Hapless (Parody) Beignet🍩💉💉💉
(@Haplessbeignet) reported
@tealou @sparklingruby @ubiquity75 It's also the ability to pay lower wages off shore, not pay into things like UI, SSA, Medicare, and tons of compliance issues. Better to hand it over to Telus, CTI, etc. Let them handle the independent contractors, less likely to get dinged on misclassification that way.
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Wayne🇨🇦
(@waynefmartin) reported
@TELUSsupport I subscribe to the Paramount Network through Telus TV here in Canada. Why isn’t the new season airing? It should be live now, but it’s just reruns.