Telus outages and service status in Vancouver, British Columbia

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Vancouver, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Burnaby, and Richmond.

City	Problem Type	Report Time
Vancouver	Internet	14 hours ago
Vancouver	Internet	3 days ago
Vancouver	Internet	5 days ago
Vancouver	Internet	6 days ago
Vancouver	Internet	7 days ago
Vancouver	Internet	7 days ago

Community Discussion

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Telus Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:

• 
  Kiefer Abram (@kikithekrakra99) reported 3 minutes ago from Delta, British Columbia

  @RogersHelps is ****ing rogers down again!!! You sucks Rogers! 🤟 Goodbye rogers here I come telus next week Tuesday

• 
  Mat Thomas (@EmptyUK) reported 4 minutes ago from Vancouver, British Columbia

  The inane @TELUS 1.5% credit card bill charge is just another gouge. I pay them so much money already; it’s time to look elsewhere. Also, my actual cell phone coverage is pretty terrible even in my apartment. #CashGrab

• 
  BdblE (@MsYouDoYou) reported 5 minutes ago from Burnaby, British Columbia

  @NoLogsNoCrime I will try this. We had Telus internet, too. But my strata won’t let fibre and Telus makes the other service useless so you’ll upgrade and we couldn’t run the business so we had to switch. Pretty sure that’s not solved so no going back.

• 
  Nathan Sheng (@2022inYVR_CA) reported 7 minutes ago from Richmond, British Columbia

  @Telus, this #telus outage seems to be rather strategic. Somethings still work others don’t…

• 
  Jason Michael (@JayGarfs) reported 12 minutes ago from Richmond, British Columbia

  @TELUS @TELUSsupport #piktv #telusplus can you please fix telus+ this is getting ridiculous

• 
  Lori Foster (@hornscallywag) reported 13 minutes ago from West End, British Columbia

  **** Telus money grubbing ********!!!!

• 
  Michael Smit (@msmit) reported 18 minutes ago from Vancouver, British Columbia

  @telus my gigabit internet is now 25mb. It has been atrocious for over a year - see the history of Speedtest results above. I have several key video calls late tonight and this is too much of a risk. Please help.

• 
  Stefano Buliani (@sapessi) reported 23 minutes ago from Vancouver, British Columbia

  I get that there's a new version of the Pik TV app for Android and you are excited for the to update, @TELUS. But unless it's absolutely necessary, forcing me to upgrade or quit when I launch the app is the worst experience!

• 
  Brandon Weese (@brandonweese89) reported 26 minutes ago from North Vancouver, British Columbia

  @TELUS suddenly no service for over 5 minutes. What’s the issue????

• 
  Peter Meiszner (@PeterMeiszner) reported 28 minutes ago from Vancouver, British Columbia

  Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.

• 
  Prairie Paul (@PaulDoroshenko) reported 29 minutes ago from Vancouver, British Columbia

  I’m trying to contact @Telus business. Their website has no contact number. Took me 10 minutes and I found it on another site. I will do everything possible not to deal with @telus or Shaw. Imagine if you had a service interruption? Can’t call them? Ridiculous.

• 
  Dyhia Belhabib (@dyhiapadilla) reported 30 minutes ago from North Vancouver, British Columbia

  When @TELUS charges you almost 200$ for a basic internet service every month. Anyone using starlink for home internet in Vancouver?

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 34 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

• 
  Jana Angela Neria (@jamneria) reported 35 minutes ago from Vancouver, British Columbia

  @FidoSolutions We're okay thanks, we've gone to @TELUS after that horrible experience with you guys.

• 
  BdblE (@MsYouDoYou) reported 36 minutes ago from Burnaby, British Columbia

  I’ve been with @TELUS since they were Clearnet in 1995 and I’ve always enjoyed them but there is literally nothing they could do to redeem themselves from the year of garbage internet which they charged us $200 to “fix” making bricked unusable internet.

• 
  Bernardo G. S. (@Eni_gs) reported 38 minutes ago from Burnaby, British Columbia

  Anyone having problems with @TELUS ? No internet on #Burnaby #BritishColumbia. Please help @TELUSsupport

• 
  #IndianStatus531 (@BlueCedarAngel) reported 47 minutes ago from Burnaby, British Columbia

  There has been a lot of theft on our Gitxsan Indian Reserves due to drug dealer invasion. I have #Ring and @TELUSsupport Security because both are lousy. No parts for Ring flood lights; and Telus doorbell constantly has problems 😩 Bands are useless with nepotism & no ed.

• 
  Rob MacKay-Dunn 🇨🇦 (@robmackaydunn) reported 54 minutes ago from Westmount, British Columbia

  @TELUSsupport @WestVanDistrict As a longtime TELUS mobility x2, home security, Internet 50 x2 & Optik TV customer, I think it’s a fair question to ask why #PureFibre isn’t offered to @WestVanDistrict? After 4+ years of “coming soon”, I’m politely asking for a straightforward answer. Thank you

• 
  BdblE (@MsYouDoYou) reported 59 minutes ago from Burnaby, British Columbia

  And yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.

• 
  Lori Foster (@hornscallywag) reported 59 minutes ago from West End, British Columbia

  Telus sucks so hard their movies to their programing!!!!! They charge so much during a pandemic and keep young their price need more choice in Canada than this ****!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  SB (@swtyfrmthntrnt) reported 5 minutes ago

  And Telus is mailing me to call them and come back. Lemme see how I can get this down to $40 for 120gb + roaming 🤭

• 
  North American Union (@NorthAmericanU2) reported 6 minutes ago

  @koodo I don't have a passcode for DMs because I refuse to give my phone # to X. And since my Koodo phone is DEAD anyway thanks to Koodo, I'd have to give X my other phone service provider, which I won't do, either. I will have to stand in line at the Telus store to GET MY MONEY BACK.

• 
  Rod` (@Bugwood_Ranch) reported 6 minutes ago

  @bears_aware @VoteCanadaCom @TELUS They never even get out of their vehicle at my home even when I send my two dogs out to greet them! 😎

• 
  Scott (@farmlivn) reported 8 minutes ago

  @RSHFarms @TELUS @TELUSsupport I have TELUS and it’s terrible. I had a guy at my farm and he was with Roger’s and is no better than mine.

• 
  Hugo Pinheiro (@KintaCollective) reported 13 minutes ago

  @PsyopAnime Nah....just finally waking up and realizing that it has potential ( still lots to fix though like all the existing company monopolies ie: Bell , Rogers, telus etc )

• 
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• 
  E.C.Yoho-Author (@ECYoho) reported 24 minutes ago

  @NicoletteFuller @Rogers My mom had Telus for a bit had the same sort of issue. Think she went to telus and talked to them about going to the US go visit me, i will ask her and let you know. Her bill wasn't much if anything due to wifi everywhere

• 
  starfishlb (@Starfishlb) reported 24 minutes ago

  How to ruin a business by @telus a business moves & brings telus they state same # but lie & then stated same accnt # but lied & then cut off the bus bc bus was paying old accnt # and telus not set back up 10 days later !!! WTF on hold for 8 hours not fixed

• 
  The Bull Whisperer (@Thebullwhisper) reported 27 minutes ago

  @L9FRIENDLYSTYLE Maybe not, we'll see eventually. Court concluded BMI didn't have an unrestricted right to the Zillnk IP when it transferred it onward. There's a reason why the Telus relationship slipped by a couple of months, so far nothing mentioned as to why it slipped except "Titan shipments were delayed." Isn't it odd that the BMI - Titan - AMPG transfer happened the same day, AMPG claiming good faith, not knowing the IP was in arbitration? Good faith might be true. But imo that's a display of extraordinary bad due diligence from ampg "we didn't know about the arbitration." It might be a winner down the road, they got orders and multiple legs of their business to carry them. This Telus leg, related to the Titan IP transfer is looking weak at the moment though. No matter how many orders been placed, being able to deliver is what matters.

• 
  Jas (@keepontruckin78) reported 27 minutes ago

  @JayGenXer @Rogers After Rogers Home phone got bought out and gutted by Primus I left them. The writing was on the wall as they couldn't compete on coverage with Telus in BC and their prices kept increasing for mediocre service.