Telus outages and service status in Vancouver, British Columbia

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Vancouver, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Richmond, New Westminster, North Vancouver, and Burnaby.

City	Problem Type	Report Time
Vancouver	Internet	1 hour ago
Vancouver	Phone	1 day ago
Vancouver	Internet	2 days ago
Vancouver	Internet	2 days ago
Vancouver	Internet	2 days ago
Vancouver	Internet	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:

• 
  Nathan Sheng (@2022inYVR_CA) reported 7 minutes ago from Richmond, British Columbia

  @Telus, this #telus outage seems to be rather strategic. Somethings still work others don’t…

• 
  BdblE (@MsYouDoYou) reported 9 minutes ago from Burnaby, British Columbia

  @NoLogsNoCrime I will try this. We had Telus internet, too. But my strata won’t let fibre and Telus makes the other service useless so you’ll upgrade and we couldn’t run the business so we had to switch. Pretty sure that’s not solved so no going back.

• 
  Kristy J. (@kristygilljames) reported 12 minutes ago from North Vancouver, British Columbia

  MST time? 7:48 in YVR-8:48 MST? @TELUSsupport your website say’s 9pm MST voicemail said you’re closed. (Called earlier &got estimated 90min wait time) However... I may be wrong with the times? Being charged for ADT and @telus SmartHome-need help sorting out please!

• 
  🇨🇦🇯🇵The Sam Murchison show🇺🇸🇨🇦 (@SamMurchison69) reported 14 minutes ago from Richmond, British Columbia

  @CIPSRT_ICRTSP Ask #Telus #bell #shaw if they would provide internet service to people who have no money for internet service at 8080 Anderson Rd Richmond BC. This is a necessity of life for some of the most vulnerable livi in extreme poverty. Please Bad Sam

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 15 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

• 
  Dave Pasin (@dave_pasin) reported 23 minutes ago from Vancouver, British Columbia

  @keithbaldrey Good for @Telus to remedy the issue with the call centres and finding ppl to man the phones. Just curious why Telus can’t respond to actual customer concerns that quickly & remedy issues that arise. Funny how that works.

• 
  Gustavo Lin | 林偉綸 (@Gusslin) reported 26 minutes ago from Vancouver, British Columbia

  Still habing issues with @TELUS wireless. Currently with 3G on my iPhone 12 pro max.

• 
  BdblE (@MsYouDoYou) reported 28 minutes ago from Burnaby, British Columbia

  @TheFalconer @TELUS Also **** off. As a business owner who processes transactions, I pay insane fees for everything I do. And so do the clients. And probably the staff. Pay your own fees you dumb *****.

• 
  Kiefer Abram (@kikithekrakra99) reported 39 minutes ago from Delta, British Columbia

  @TELUSsupport is there an outage of telus home services in the crescent beach area of #SurreyBC? Dads tv not wrking.. Not near him too

• 
  Brad Atchison (@Brad604) reported 40 minutes ago from New Westminster, British Columbia

  Anyone else having Koodo/Telus issues right now?

• 
  BdblE (@MsYouDoYou) reported 45 minutes ago from Burnaby, British Columbia

  Every 3-days @telus calls me to ask for my husband and every 3-days I tell them to stop and also that we cancelled our home internet service when they refused to make it work at all so it’s a waste of sales time. Every time they say they made a note. Then are annoyed. Repeat.

• 
  Jana Angela Neria (@jamneria) reported 51 minutes ago from Vancouver, British Columbia

  @FidoSolutions We're okay thanks, we've gone to @TELUS after that horrible experience with you guys.

• 
  Stephanie Hahn (@rxstephanie) reported 54 minutes ago from Vancouver, British Columbia

  @steeletalk I found out via media...I am so very upset as we have been asking to be included and “radio silence” and then “boom” media drops this important info? We don’t have unlimited staffing and people like @TELUS to help us man the phones...why no notice to supposed front liners ! Sigh

• 
  Nicky Bullets (@nbrosef) reported 55 minutes ago from Vancouver, British Columbia

  @BuddJacket @BigNasty6oh4 @BigNasty6oh4 This. You just play them off each other and watch them beg for your service like the corporate bloodsuckers they are. Telus all day for TV never had complaints about their internet and I okay poker online. Just watch the upselling. Bloodsuckers all of them so.

• 
  Stefano Buliani (@sapessi) reported 56 minutes ago from Vancouver, British Columbia

  I get that there's a new version of the Pik TV app for Android and you are excited for the to update, @TELUS. But unless it's absolutely necessary, forcing me to upgrade or quit when I launch the app is the worst experience!

• 
  Brandon Weese (@brandonweese89) reported 56 minutes ago from North Vancouver, British Columbia

  @TELUS suddenly no service for over 5 minutes. What’s the issue????

• 
  mea70 (@doppelganger70) reported 57 minutes ago from North Vancouver, British Columbia

  Is #Telus internet down in North Vancouver/Capilano area or is it just me? @TELUSsupport #PureFibre #NorthVan

• 
  mama bear 🙈🙉🙊 🏳️‍🌈 (@trackwanderer) reported 1 hour ago from Vancouver, British Columbia

  @BigNasty6oh4 I have telus for everything. Service is mostly OK. I find them easy to deal with, but I'm also assertive as **** ( without goimg full Karen on them) what keeps me with them though honestly is the massive discount we get through their deal with our building ( 40% discount)

• 
  HODLouly (@Maria_here) reported 1 hour ago from Burnaby, British Columbia

  @theJagmeetSingh You mean Telus has workers still? Every time I call there I’ve never waited less than 45 minutes on hold

• 
  Michael Smit (@msmit) reported 1 hour ago from Vancouver, British Columbia

  @telus my gigabit internet is now 25mb. It has been atrocious for over a year - see the history of Speedtest results above. I have several key video calls late tonight and this is too much of a risk. Please help.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lord Merk Corney (@Carneyisgreat) reported 4 minutes ago

  @ProvoGal01 @TELUS @TELUSsupport Hey Telus i would like to no as well since im a paying customer.

• 
  RageAgainstTheElites🇨🇦🇮🇹🇺🇦 (@RageAtTheElites) reported 5 minutes ago

  @ProvoGal01 @TELUS @TELUSsupport You wanna pay low mobile rates, talk to the people in India, if not we have the Canadian Cusotmer Service line, but that cost $15 more a month. Your choice.

• 
  Alex Zoltan (@AmazingZoltan) reported 8 minutes ago

  @polymictic Never had a problem with Telus once.

• 
  Leroy (@Leroy9959171040) reported 9 minutes ago

  @ProvoGal01 @TELUS @TELUSsupport I never answer those calls, ignore them.

• 
  🦉 (@milleni0wl) reported 9 minutes ago

  Wtf @TELUS @TELUSsupport 1 hr hold time to talk to retention? You’ve promised me credits that aren’t showing up. 3rd follow up! @CRTCeng

• 
  Westview Legend 🇨🇦 (@flyin_oryan) reported 13 minutes ago

  @JackieBee_16 @Sportsnet I have found this happens to me every Oilers game.....I get texts from others about a minute before something happens. I never should have gone with @telus I will be switching as soon as I can.

• 
  Zzzzzzzzzzzzzz (@matthewzy) reported 16 minutes ago

  @MelissaLMRogers Yep elbows up!...but also Rogers treats it users as a source of revenue only, bad customer service, no innovation, just higher prices. As soon as I can get away from Bell & Telus (same IMO) -- think Starlink for internet and cell phone, I will.

• 
  jay X (@JasonI_X) reported 17 minutes ago

  @LauraBabcock Canada 🇨🇦 • Industry dominance — Groceries: Top 4-5 chains control ~72-80% market share, fueling high food prices (up 30% in 5 years, highest G7 food inflation). Telecom: Big Three (Bell/Rogers/Telus) hold 80-90% wireless market, high bills. Car insurance: Elevated rates in many provinces. • Real estate — Foreign buyer ban extended to Jan 2027, but past offshore/domestic investor activity inflated prices; housing remains unaffordable. • Private colleges — “Diploma mills” exploit international students with misleading promises, poor quality; crackdowns ongoing amid permit caps. • Tax overload — Paycheque deductions, GST/HST on buys, property taxes, embedded in utilities/fuel/bills, plus annual filings — heavy multi-level burden. Other pressures: Soaring cost of living (groceries/utilities/housing), long healthcare waits, big bank fees, productivity stagnation, wage insecurity despite data debates.

• 
  jay X (@JasonI_X) reported 19 minutes ago

  @TroyWestwood Ah no.. YOU DONT SPEAK FOR CANADIANS!!! Canada ******* sux!!!! 🇨🇦🇨🇦🇨🇦🇨🇦🇨🇦🇨🇦🇨🇦🇨🇦🇨🇦🇨🇦🇨🇦 • Industry dominance — Groceries: Top 4-5 chains control ~72-80% market share, fueling high food prices (up 30% in 5 years, highest G7 food inflation). Telecom: Big Three (Bell/Rogers/Telus) hold 80-90% wireless market, high bills. Car insurance: Elevated rates in many provinces. • Real estate — Foreign buyer ban extended to Jan 2027, but past offshore/domestic investor activity inflated prices; housing remains unaffordable. • Private colleges — “Diploma mills” exploit international students with misleading promises, poor quality; crackdowns ongoing amid permit caps. • Tax overload — Paycheque deductions, GST/HST on buys, property taxes, embedded in utilities/fuel/bills, plus annual filings — heavy multi-level burden. Other pressures: Soaring cost of living (groceries/utilities/housing), long healthcare waits, big bank fees, productivity stagnation, wage insecurity despite data debates.

• 
  x-Stunning Steve ⬆️ (@SteveDickerNL) reported 21 minutes ago

  @koodo @TELUSsupport I got a call yesterday from 1-844-372-1809, "TELUS" showed on Call Display. I said hello, caller thanked me for being a Koodo customer, then hung up. Was this a legit Koodo/Telus number, or was this a scammer? #koodo #telus