Telus outages and service status in Vancouver, British Columbia

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Vancouver, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, New Westminster, Burnaby, Richmond, Delta, and North Vancouver.

City	Problem Type	Report Time
Vancouver	Wi-fi	13 hours ago
New Westminster	Internet	21 hours ago
Vancouver	Total Blackout	2 days ago
Vancouver	Internet	3 days ago
Vancouver	Internet	3 days ago
Vancouver	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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Telus Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:

• 
  aanshik1 (@Aanshik1) reported 5 minutes ago from Vancouver, British Columbia

  @TELUSsupport I have sent you a DM about my ongoing internet connection dropping issues with Telus internet with my case details, kindly respond to my DM, thanks.

• 
  Brad Atchison (@Brad604) reported 5 minutes ago from New Westminster, British Columbia

  Anyone else having Koodo/Telus issues right now?

• 
  Emmanuel Naidoo (@naidoo_emmanuel) reported 5 minutes ago from Burnaby, British Columbia

  @Telus and @TELUSsupport please can you explain the cause if disruption of service on 26 May2021 at 13:30 PST on the Burnaby area? #PoorService

• 
  E-Comm 9-1-1 (@EComm911_info) reported 5 minutes ago from Burnaby, British Columbia

  UPDATE: @TELUS / @Koodo advising that this outage impacting their cellphone customers in #BC is now resolved and callers are getting through to 9-1-1. With service restored, anyone experiencing an emergency situation should call 9-1-1 right away to get the help they need. #911BC

• 
  Dyhia Belhabib (@dyhiapadilla) reported 8 minutes ago from North Vancouver, British Columbia

  When @TELUS charges you almost 200$ for a basic internet service every month. Anyone using starlink for home internet in Vancouver?

• 
  Lori Foster (@hornscallywag) reported 12 minutes ago from West End, British Columbia

  Telus sucks so hard their movies to their programing!!!!! They charge so much during a pandemic and keep young their price need more choice in Canada than this ****!

• 
  Dave Pasin (@dave_pasin) reported 13 minutes ago from Vancouver, British Columbia

  @kboyd05 Good luck. Took 1.5 hrs to deal with @TELUS yesterday to deal with an over billing issue. On any given day, Telus is possibly the worst company in Canada to deal with. Bureaucratic, unresponsive, inept, and that’s just the start.

• 
  🇨🇦🇯🇵The Sam Murchison show🇺🇸🇨🇦 (@SamMurchison69) reported 14 minutes ago from Richmond, British Columbia

  @CIPSRT_ICRTSP Ask #Telus #bell #shaw if they would provide internet service to people who have no money for internet service at 8080 Anderson Rd Richmond BC. This is a necessity of life for some of the most vulnerable livi in extreme poverty. Please Bad Sam

• 
  Grant Dawson (@pyeinburnaby) reported 16 minutes ago from Buckingham Heights, British Columbia

  Waiting for #telus support to call me back. No internet. Any guesses on how long this will be? We are at 35minutes already

• 
  SGC Dream a little. Dream a lot. (@SamGorC) reported 19 minutes ago from Vancouver, British Columbia

  I swear, putting me on hold for so long when I phone you to cancel my internet service just reinforces the fact that I want to leave. Like do they think it's a tactic so people get impatient and hang up? Really Telus?

• 
  MelanieSerre (@thatmelanielynn) reported 22 minutes ago from Vancouver, British Columbia

  @TELUS Telus’s US 🇺🇸 Healthcare has absolutely NO PLACE in Canada 🇨🇦 You SUCK Telus!!! #GetTheHellOutOfCanada #TelusSUCKS Telus Health LifePlus program, get ******** out of Canada 🇨🇦 You have NO place here! This is Canada, ai think you got your countries mixed up!

• 
  mama bear (@trackwanderer) reported 23 minutes ago from Vancouver, British Columbia

  So glad we got DAZN for the singular reason that Telus has too many ridiculous problems.

• 
  Dave Pasin (@dave_pasin) reported 24 minutes ago from Vancouver, British Columbia

  @Bzubyk We all know it’s drivel damage control written by a PR hack. What it didn’t say was how they were going to remedy to situation. Probably because that cost $ & everyone knows @Telus is loathe to spend $ on much but virtue signalling PR campaigns.

• 
  DaleCadeau (@DaleCadeau) reported 33 minutes ago from Delta, British Columbia

  @GlobalBC As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

• 
  Mark the Teacher (@mmgreid) reported 40 minutes ago from Vancouver, British Columbia

  @CBCStephenQuinn just last week I had another awful call with @TELUS over the the 50% hike in my monthly home services bill. Loyalty discounts just don’t exist in the #telecom sector and they REALLY should.

• 
  Lucas Mastelaro (@lucasmastelaro) reported 41 minutes ago from Vancouver, British Columbia

  Can you imagine booking an appointment with a customer for an essential service and not showing up? And not calling to reschedule? That’s what @TELUS @TELUSsupport did with me today. #badcustomerservice

• 
  BdblE (@MsYouDoYou) reported 47 minutes ago from Burnaby, British Columbia

  Telus knows as well as I do that I only have one other option for internet so they aren’t that motivated to provide technicians that can help with anything outside of plugging in a device. My husband had to troubleshoot for them last week.

• 
  Dave Pasin (@dave_pasin) reported 55 minutes ago from Vancouver, British Columbia

  @richardzussman @TELUS couldn’t organize its way out of one car parade. A truly horrid company. It’s no wonder this clown show was a failure. The govt should’ve known how bad Telus was before allowing them to undertake the task. It’s no wonder it failed. Relying on Telus is abysmal organization

• 
  BdblE (@MsYouDoYou) reported 1 hour ago from Burnaby, British Columbia

  @NoLogsNoCrime I will try this. We had Telus internet, too. But my strata won’t let fibre and Telus makes the other service useless so you’ll upgrade and we couldn’t run the business so we had to switch. Pretty sure that’s not solved so no going back.

• 
  Prairie Paul (@PaulDoroshenko) reported 1 hour ago from Vancouver, British Columbia

  @FeralChristineB @TELUS Problem is @Telus is a scam. They are not transparent at all.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tierneymisu (@the_ref14) reported 7 minutes ago

  @MelissaLMRogers @TELUSsupport Public mobile. $35 for 100gb good in Canada/us/Mexico. It's the Telus network.

• 
  glazier (@glazier788739) reported 7 minutes ago

  @MelissaLMRogers @TELUSsupport Yes we are getting screwed for sure. We have been with Telus for ever but lately are having a problem with them because they raise the price for no apparent reason. Their customer service is horrible and they don,t speak very good english and hard to understand.

• 
  Quinn K Chase (@QuinnJKChase) reported 10 minutes ago

  @jodyvance @TELUS They advertise that if you don’t have fibre (we didn’t) that you have 90’s service. We had 90’s service just like you have and a pixelated picture when it rained. One thing I do know, at $200+ a month, I sure didn’t pay 90’s prices!

• 
  jc (@jcorriv35) reported 12 minutes ago

  @Cleosmahm @jodyvance @TELUS Convinced They are “techs” in name only. Ive had 5 come out & try the same thing 5 different times to fix internet until i lost my **** & the last dude finally went up the pole and found a split connection point 😡 after i bought a new modem & ran new line inside my house 🤬

• 
  Growl Bear (@blackbeartooth) reported 12 minutes ago

  @indersinghp @bears_aware Indians are the problem. The economy is in distress BECAUSE of Indians. “Methods that may be unusual to Canadian culture.” Yeah, like scamming, lying, and bullying - all part of Indian culture. F @TELUS and f all you Indian scammers.

• 
  JW⁷ 💜 ⊙⊝⊜ ᵇᵗˢ ʸᵉᵃʳ ᵕ̈ (@Shapes_ofspace) reported 14 minutes ago

  @BTSypher7 @TELUS Also, reception was terrible for me, even outside of concert space. Not sure if it was just the area or the network... download offline maps if you need to wayfind out of concert area cause you definitely won't get strong reception with the other 60k people trying to connect

• 
  Sarahattack 🇨🇦🦈🍹🐈‍⬛🧁 (@Sarahattack1) reported 20 minutes ago

  @jodyvance @TELUS I swear my dad is on the phone with Telus every other month. Last time he actually got scammed when he called a number for Telus off of google. They claimed he had to pay his remaining monthly balance before they could send a tech out to help, and he did… he lost $300

• 
  Margot Maddison-MacFadyen, PhD (@M_M_MacFadyen) reported 22 minutes ago

  @jodyvance @TELUS Over here on PEI, our cell phones have terrible connectivity, some none at all. It is so bad, our provincial government funded an investigation and report. Result? We need more cell towers. Will the communication companies put up the needed towers? No. Yet they keep pestering us to buy new services. Why would we do that without the towers we need for support?

• 
  Sean Bishoff (@Bish03) reported 25 minutes ago

  @jodyvance @TELUS Telus home services =The worst. Billing sucks, service sucks and their equipment sucks. Get out before they give you massive incentives to sign up for another 2 years of insanity.

• 
  MedHatRingCrew (@MedHatCrew1) reported 27 minutes ago

  @TELUSsupport @TELUS any idea when service is going to be restored to those of us not having internet in Medicine Hat? It’s been down all day. Even an acknowledgement that you know there is a problem would be nice