Telus Outage Report in Vancouver, British Columbia
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Vancouver come from postal codes V5Z, V5X, V6B, V5T, V5V, V5R, V6G and V5N.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Vancouver, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 19: Problems at Telus
Telus is having issues since 10:40 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (21%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map Near Vancouver, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Burnaby, North Vancouver, Richmond and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Wi-fi | |
| Burnaby |
Phone | |
| Vancouver |
TV | |
| North Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Vancouver, British Columbia
Latest outage, problems and issue reports in Vancouver and nearby locations:
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Samuel Armstrong
(@RedSealSam) reported
from
North Vancouver, British Columbia
@CraveCanada hello, my crave apps on smart tv and iPad are not letting me access any shows, and it says to contact service provider and that I’m not subscribed. I am subscribed and was literally watching a show yesterday. It also still working on my Telus on demand.
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Mike Chadwick
(@runnerofthewild) reported
from
Westmount, British Columbia
@TELUSBusiness hoping you can help, I have two cell phones and internet through Telus business and I've just had my cell bill and been charged $120 in roaming which is ridiculous for sending a couple of texts. Considering taking my business elsewhere
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Natalie Lanoville 🇨🇦 🌱
(@NatalieLanovill) reported
from
Vancouver, British Columbia
@EvaSiu21 @mtnbvan No way am I cancelling my account with @Telus... the other service providers are GARBAGE. But I DO care about the 5G issue and I bet a lot of other customers do too.
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Haren
(@HarenNt) reported
from
Vancouver, British Columbia
“Customer complaints against Vancouver’s Telus surge 71%” - read this online today, and I must say I do agree 100% !!!! @TELUS
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Patrick Tubajon
(@iheartgudrun) reported
from
Richmond, British Columbia
@TELUS you need better customer service to keep your customers
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Bradley Smith
(@bradley) reported
from
Kensington-Cedar Cottage, British Columbia
@hellofisher I’ve had really good experience with the speeds and reliability of TELUS in my building (which is newer). Customer support is mediocre but has helped when I’ve needed them.
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Mike Klassen
(@MikeKlassen) reported
from
Vancouver, British Columbia
So my wife and I were speaking about the fact we turned down multiple requests by @TELUS reps to connect our home with fiber optic “for free” 😒 Their doubling down on Huawei tech this week makes me think we made the right call.
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Aaron M
(@BBMmeEH) reported
from
Vancouver, British Columbia
When the time is right I will be switching out of @TELUS due to their poor choice of 5g provider this year 😞
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@dooksofhazard @TELUSsupport I actually love TELUS mobility support. But this thing brands do with forcing you into a circular automated help situation is frustrating when you’re already frustrated.
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Marcrake
(@Marcrakee) reported
from
Burnaby, British Columbia
@TELUS Roses are red Violets are blue My internet is down Can't work at all
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ABALI
(@G_ABALI_S) reported
from
Vancouver, British Columbia
I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.
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Tall Paul 'Mr Vancouver' | 6’7
(@TallPaulsLife) reported
from
Vancouver, British Columbia
@FEEZYDoesIT Struggles, it now “slows” down my data and doesn’t cut it off But let’s be honest this data costs TELUS nothing. Verizon has unlimited for cheaper than my 90$ 10 gigs cost... I’d add a gif but i don’t have the 10 min it will take to load @TELUS
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Stephanie Elizabeth
(@StephKall) reported
from
Vancouver, British Columbia
LOL @TELUS sent me a text today said it’s time to upgrade and they can help. I’ve had TELUS for years and the best they over me is $27 a month more for a two year contract 😂😂😂😂 #CustomerExperience #worst
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Trevor
(@uniontrevor1975) reported
from
New Westminster, British Columbia
@rbraich @TELUS @TELUSsupport U dont get it obviously. Outsourcing and paying these people nothing while giving horrible service #keepitlocal 🇨🇦
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Cameron Maltby
(@cameronmaltby) reported
from
North Vancouver, British Columbia
@WayneFougere I got Bluecurve and got the deal, even as an existing customer. Shaw has been reliable for my tv and internet for years. I had TELUS Internet when I first moved back to Vancouver and found it unreliable. Haven’t had any problems with Shaw.
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Michael C
(@Michael86286849) reported
from
North Vancouver, British Columbia
Telus sucks
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Shawn Sviridov
(@galleryss) reported
from
Vancouver, British Columbia
@TELUSsupport can you advise if there are communication issues with Telus Network and other Mobility networks at this time in British Columbia, and potential cause of the issue and restoration
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Paul McAfee
(@MrPaulMcAfee) reported
from
Vancouver, British Columbia
When you get amazing service from @shaw and @TELUS representatives - you don’t mind the cost so much. Alisha with @telusmobility was on the phone with me for almost 2 hours last night and she stuck with me to updates plans and phones. #ExperienceIsEverything
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Tom Pearce
(@tompearc) reported
from
Vancouver, British Columbia
@TELUSsupport I have been down that telus alogorithm before... With no success. You have the box # and street intersection already.
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Marcrake
(@Marcrakee) reported
from
Burnaby, British Columbia
@TELUS Roses are red Roses are blue My internet is down Can't work at all
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Angus Walker 🐝
(@anguswalker) reported
@marecageo @RobTheHockeyGuy Please don't. BC Place is BC Place. If they want to go that route, then it can be BC Place sponsored by Telus, but no Telus Place or some crap like that.
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Todd Corrigall
(@PGChamberCEO) reported
Hey @TELUS we got fiber to our house a month ago and it's gone down multiple times since. Never any issues before the changeover. Any suggestions or thoughts? In #CityofPG
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Kelsey Sproat 💕
(@BecomingKelsey) reported
@EternalBlueSix @SaskTel SaskTel didn't have the phone I wanted 11 years ago so I moved over to Telus and have never looked back... Just better all round.
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@BCislander
(@BCislander888) reported
@TELUSsupport @TELUS Asked @telussupport to disconnect on Nov 15. My billing should have terminated.I returned the router on time.Why was a bill continually issued monthly till the original bill reached $327?Acct#605448466 spoke 3 times to Telus each time got the runaround without resolving the issue
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Rob Shaw
(@RobShaw_BC) reported
@paulnixey @StepanVdovine You know who has it — Telus. On demand for subscribers as part of a Telus Presents service for hard to find shows.
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Meredith Graham she||her
(@graham_mere) reported
Hey @TELUS can you help me understand how I can get emails & texts about deals & promotions from you but you do not give people a heads up that a Bring Back Program is ending & the customer will have a nearly 700.00 phone bill? And there’s no opportunity for a payment program?
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Karen
(@ridlr2) reported
Telus has the worst customer service, the worst
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Jeff Callaway
(@JeffCallaway) reported
from
Calgary, Alberta
3 wks. Time @TELUS takes to contact me for customer service by their revised estimate. Moved business service with office move last yr. Was going to be a month before Telus could transfer accnt. Had 2 move to @ShawDirect. Then @telus tried to bill for months post disconnection.🤬
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M S Brave
(@MariaGe269) reported
@SoonfeedEU Hello! Since yesterday, my account has been restricted because I wrote two sentences against the aggressor Putin. I have not used threats, obscenities or classifications! I believe I haven't broken the community rules and am being unfairly and unnecessarily restricted! TELUS 😡
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Michelle 🌚
(@_shell27) reported
shoutout to @TELUS - called customer service to report a scam call from someone pretending to be Telus. After the sales rep took the info down, they saw that there was an offer available for me to get an extra 40gb for $10 less a than I was paying on my current plan - score! 🥳