Telus Outage Report in Vancouver, British Columbia
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Vancouver come from postal codes V5Z, V6Z, V5R, V6K, V6N, V6G, V5V and V5S.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Vancouver, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 09: Problems at Telus
Telus is having issues since 10:40 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (54%)
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Phone (23%)
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Wi-fi (10%)
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TV (6%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map Near Vancouver, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Delta, Richmond, Burnaby and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Phone | |
| Vancouver |
Wi-fi | |
| North Vancouver |
Phone | |
| Vancouver |
Phone | |
| Delta |
Phone | |
| Vancouver |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Vancouver, British Columbia
Latest outage, problems and issue reports in Vancouver and nearby locations:
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@BeerGeekSmit @TELUS For sure. I just didn’t think about that and was not told that step. My bad I guess but seems an easy thing to mention when I explicitly say “so it just works as a phone - no data capabilities, right?”
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
Sitting around wondering what it will take for @TELUSsupport @TELUS to get back to me. To fix my email. To clean up the mess they made. Hmmm...
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AHF AllHardwoodfloor
(@moersch) reported
from
Vancouver, British Columbia
@runsfrombear @TELUS I never cared for tell us the have never been concerned with internet security or mobile security
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dj fuentes
(@chinitta) reported
from
Vancouver, British Columbia
Conversation. She sounded very uncertain of the said program/ promotion. Fast forward 2wks after, NO FOLLOW UP PHONE CALL @TELUS @TELUSsupport crappy service! Just got off the phone with another customer rep. In all fairness, he was apologetic and kind. Still, No resolution.
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#IndianStatus531
(@BlueCedarAngel) reported
from
Burnaby, British Columbia
@RogersHelps After being with Rogers, about 30 years, since Rogers landed on uunceded Coast Salish Territory, I'm Switching to @TELUS ASAP.. When you treat me badly, sorry and aid works. When you profile my kid and treat us like criminals, you can go to hell with your loved one's 😚
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@AureliaCotta @TELUSsupport Lol. I can’t see any messages from Telus support apparently.
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Martin van den Hemel
(@MartinvandenH) reported
from
Richmond, British Columbia
Fantastic news. I’m a @TELUS customer and if they continued down the wrong path for 5G, I was considering switching to Rogers or Bell. Short-term pain for long-term gain.
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Kate Madden
(@kate0madden) reported
from
Vancouver, British Columbia
@NicESpurling @NatalieTheCapn Telus was a terrible experience and I eventually just gave up.
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
@TELUSsupport @TELUS if no one gets back to me with a solution to the problem you created soon, I will not pay my next bill. See how you like that. That or I’ll cancel all my TV, cell phone, internet and you’ll lose an extremely loyal customer. Customer not satisfied.
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Dr. Pete Poovanna
(@poovannact) reported
from
New Westminster, British Columbia
@TELUSsupport I have a TELUS home account, why do I need to provide another verification for mobile services. I am not comfortable to provide SIN via phone.. This service person called from India.
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📷 𝙸𝚊𝚗 𝙰𝚕𝚎𝚡𝚊𝚗𝚍𝚎𝚛 𝙼𝚊𝚛𝚝𝚒𝚗 🎸
(@IanAMartin) reported
from
Mount Pleasant, British Columbia
@Catelli2Oh Or a Telus customer, who is the big telco out here. I don’t seem to be affected, however, so we must not be reliant on Bell this far west. Plus, there’s a massive pipeline down the west coast of North America anyway.
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Bruno Athayde 🇨🇦 🇧🇷 🏳️🌈
(@athayde_br) reported
from
Vancouver, British Columbia
@TELUSsupport terrible service! Terrible support! Terrible customer care! Everything just so disappointing! Internet doesn’t work, tech doesn’t show up, customer care does nothing for the customer... Thanks @TELUS for the poor service.
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Moke
(@mykeymause) reported
from
North Vancouver, British Columbia
Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
I just wanted a phone. A simple ******* phone that could be used to make calls. In 3 days we’ve racked up an extra $20 because she took her phone outside I guess. WHAT ******** TELUS. That’s not what the woman sold me.
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Jo Dworschak
(@StoryStory_Jo) reported
from
Vancouver, British Columbia
@Mutineer8961 @TELUS Definitely Telus! Not bad diy
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Salmon n'Bannock
(@SnBVancouver) reported
from
Vancouver, British Columbia
@TELUS @TELUSsupport #Fail... so fed up with you .. cannot even reach anyone to cancel my services ..😡😡😡😡😡😡Telus is killing my business
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@MammaBearAli @TELUSsupport What a ******* lie. They lied to me. I’ve been with Telus for like 21 years and all our service is with them and I need out but they know the alternates are also trash.
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
Your service has gone downhill in a big way @TELUSsupport @TELUS. These wait times are horrendous.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@2muchcoffee4me @BretInVancouver @TELUS Yep. And it’s just poor client care. Because I’ve had issues since we got it. And I’ve tried but half the people I talk to don’t understand what I am saying. I don’t need to be told how wifi works. I need troubleshooting beyond google. They are so busy assuming I am confused.
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
@TELUSsupport your instructions on configuring Outlook post migration aren’t very good. I’d like my Telus email to@come through there and not Google. Followed your instructions and when I input my Telus address, says “email address already added”. Doesn’t help. 1/2
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Moh( )
(@OlacodedM) reported
@PH_EEE @TELUS Woow… that’s serious… I noticed calling their customer care takes about an hour just to speak to an agent
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🐺ᏰᏋፈᏦᎩ ᏝᎩᏁፈᏂ🐺 (parody account)
(@BexFiya) reported
Well since I can only use data now and I can't even sign into my account to game I'm going to bed **** you telus
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BD2022
(@BD20224) reported
Hey @TELUS we need cell service on the #TTC it’s 2022. If other cell providers can provide, why can’t you?
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CZ
(@ChoiceZnewZ) reported
@OrcaBC101 Telus - not their fault tho - I didn't think a young lady that lives in Chwk would have a US carrier - never even thought to check her 410 area code :( Was only a $7.00 charge but not a mistake I will make twice!
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Olumuyiwa Igbalajobi, Ph.D
(@olumuyiwaayo) reported
@TELUS Your internet is actually horrible🙄
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Anti-Seed
(@LOAWhale) reported
when @TELUS lies about whats in your contract and wont do anything about it gotta love garbage customer service
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Cilantro in a salad bowl
(@shermyntank) reported
@TELUS your optic TV is horrible. Can’t even watch MLB without severe glitching before and after reboot……. FML
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Steve Faguy
(@fagstein) reported
The CRTC's decision is in response to a complaint from Videotron against Bell, Rogers and Telus, claiming that the Big Three were inflating the costs of wireless devices in order to charge higher cancellation fees.
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RenegadeSounds
(@renegade_sounds) reported
@TELUS Too bad we have to sue you because you lost our website. You’re worth $30 billion and you refuse to compensate a small independant record label for your mistake. Not a good look @TELUS.
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zee
(@zulqarnyan) reported
@ang22la SAME I think its a telus problem lol. But my ethernet is always good