Telus Outage Report in Vancouver, British Columbia
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The latest reports from users having issues in Vancouver come from postal codes V5Z , V5X , V5T , V6Z , V5V , V6H , V5S and V6B .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
Problems in the last 24 hours in Vancouver, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (48%)
- Phone (23%)
- Wi-fi (13%)
- TV (7%)
- E-mail (5%)
- Total Blackout (5%)
Live Outage Map Near Vancouver, British Columbia
The most recent Telus outage reports came from the following cities: North Vancouver, Vancouver, Richmond, Burnaby, and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 North Vancouver
|
TV | 1 day ago |
|
Vancouver
|
Wi-fi | 1 day ago |
|
Vancouver
|
TV | 1 day ago |
|
Vancouver
|
Phone | 1 day ago |
|
Vancouver
|
Wi-fi | 2 days ago |
|
Richmond
|
Phone | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Vancouver, British Columbia
Latest outage, problems and issue reports in Vancouver and nearby locations:
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Jeanne (@Meanchef) reported from West End, British ColumbiaGood morning @TELUS , my friend is not much of a Twitter user but I really want to use this platform, to get some serious action on his mobile service. Why is it a loyal customer to you get treated like you guys don't care. This is the 3rd time he had to do with his billing.
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Daniel Fox (@danudey) reported from Mount Pleasant, British Columbia@MJohnso51022309 @Novusnow Two major outages in a month sounds real bad. Two major outages in five years sounds a lot better. If you think TELUS or Shaw are going to be more reliable though, I’m not sure you’ll find that’s the case.
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Shahraz Kassam (@Shamindiamonds) reported from Burnaby, British Columbia25 hours without internet, tv or home phone! Come on @TELUS you need to improve your repair service. Can’t leave your customers in the dark for so long. Our whole neighborhood is without service since 10:30pm Wednesday night.
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Chris Withers (@Chris_Withers) reported from Norgate, British Columbia@TheSpecialist4 @TELUS Pure value: Freedom. Highly dependent on whether the service in your area does or does not lick.
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Tom Pearce (@tompearc) reported from Vancouver, British Columbia@TELUSsupport I have been down that telus alogorithm before... With no success. You have the box # and street intersection already.
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Paul McAfee (@MrPaulMcAfee) reported from Vancouver, British ColumbiaWhen you get amazing service from @shaw and @TELUS representatives - you don’t mind the cost so much. Alisha with @telusmobility was on the phone with me for almost 2 hours last night and she stuck with me to updates plans and phones. #ExperienceIsEverything
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Tee (@Life_is_2_Long) reported from Delta, British Columbia@stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating
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Kelsey Webb (@KelseyWebbratz) reported from Burnaby, British ColumbiaGot home at 3am after a long shift only to find that I have no internet and no TV. Luckily @TELUS has 24/7 tech support! Gotta say that their phone operator Christian was the most pleasant voice I've ever heard @TELUSsupport! Too bad my Fibre problems can't be fixed remotely.
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Amy Lanigan (@AmyMaree90) reported from Vancouver, British Columbia@timberFox1123 I'm with Telus and having the same issue. I can't even run a speed test with the Telus app cause the internet capability is apparently non-existent.
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Amy Lanigan (@AmyMaree90) reported from Vancouver, British ColumbiaWtf is up with my internet @TELUS
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Bradley Smith (@bradley) reported from Kensington-Cedar Cottage, British Columbia@hellofisher I’ve had really good experience with the speeds and reliability of TELUS in my building (which is newer). Customer support is mediocre but has helped when I’ve needed them.
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The Real Thanksgiving was Last Month (@jsney20) reported from Burnaby, British ColumbiaTelus is bad. Please follow me for more Canadian Telecom info
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Amy Lanigan (@AmyMaree90) reported from Vancouver, British ColumbiaOur internet is so slow that the Telus app can't even run a speed test. Thank you @TELUS
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Haren (@HarenNt) reported from Vancouver, British Columbia“Customer complaints against Vancouver’s Telus surge 71%” - read this online today, and I must say I do agree 100% !!!! @TELUS
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F3L!C!A S!LVA (@FreakyFelicia) reported from New Westminster, British ColumbiaAfter months of being unable to find Sons of Anarchy on any streaming service in Canada including FXnow... @TELUS has finally blessed me with all 7 seasons on demand with FXnow. Now I dont have to suffer through all the scratched disks at the library
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ChristopheRichardson (@RichardsonYVR) reported from Vancouver, British ColumbiaCrazy ... Nonsensical ... arrived for non-life threatening but ‘E’ medical appointment referral AND @TELUS is DOWN ( again ) ... chaos ... interesting how we take technology for granted ...
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Mike Chadwick (@runnerofthewild) reported from Westmount, British Columbia@TELUSBusiness hoping you can help, I have two cell phones and internet through Telus business and I've just had my cell bill and been charged $120 in roaming which is ridiculous for sending a couple of texts. Considering taking my business elsewhere
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Samuel Armstrong (@RedSealSam) reported from North Vancouver, British Columbia@CraveCanada hello, my crave apps on smart tv and iPad are not letting me access any shows, and it says to contact service provider and that I’m not subscribed. I am subscribed and was literally watching a show yesterday. It also still working on my Telus on demand.
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Scott Stevens (@scuttlebuttdad) reported from Delta, British Columbia@telusmobility Telus is currently bidding on a RFP for my company’s mobile contract for 220 line which I oversee. I’m not impressed by your teams customer service. I would of preferred “Our call centre made a mistake by telling you to come here, but let us ship it for you”.
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Jeanne (@Meanchef) reported from West End, British ColumbiaI believe that there is someone in @TELUS @TELUSsupport that can help my inquiry. I don't think it's fair that you cut service on your paying customer and your system cannot process the glitch on your side.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Violence Link Consulting TMS (@stoddatm) reportedOttawa hydro sent email Thanking us for being patient with them during the recent ice storm. Telus and other companies did not charge us for service for the amount of time we were out. Will Hydro Ottawa be reimbursing us for that time? @hydroottawa
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JW (@mobile23) reported@TELUSsupport Thanks but no thanks. I had enough bad attitude and experiences from your staffs. I will just drop both my home and business Telus accounts later in the year
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Alberta1st (@DKillduff) reported@PaolaQP1231 @theJagmeetSingh @Rogers They like to Telus that theyre service is like no other rabbit eared liars 250 bucks a month for reboots and reminders to pay or else.
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Miko Bacomo (@BacomoMiko) reported@TELUS @TELUSsupport I referred my parents to Telus but somehow your agents booked me for their appointment & I can’t cancel the appointment.
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Midusza (@Midusza_) reported@TELUS Due to midnights, it took me a bit to call as their customer service is only open till 7 PM each day. I call.
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Kalpesh Desai (@kalpesh_desai) reported@TELUSsupport I m out of service for last 7/8 hrs, if I have emergency I can’t call 911. I m disappointed with TELUS negligence
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bryan canning (@canning_bryan) reported@TELUSsupport internet crashing all day speeds as low as 24 and this is suppose to be 300. I reported Telus to CCT.. if your reading this and you are fed up with paying for a service they can't provide report them. Then join a class action lawsuit against them
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Midusza (@Midusza_) reported@TELUS Honestly really disappointed in your guys’ customer service. I’ve never had an issue with you before, I’ve never called, and have been generally happy for the time. I made the mistake of upgrading my phone online, making sure I selected to keep the same number.
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Kalpesh Desai (@kalpesh_desai) reported@TELUSsupport facing a issue with TELUS mobile, rebooted many times but not able to connect with network. Located in Surrey BC
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Rena Woss (@renawoss) reported@TELUS Telus website is a mess of nothing but BS advertising. I want to find my bill, current charges ...practical stuff and its IMPOSSIBLE. FOR GOD SAKE FIX THIS!!!!!