Telus Outage in Vancouver, British Columbia

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

 Problems detected at Telus

Telus problems in the last 24 hours in Vancouver, British Columbia

Telus Outage Chart in Vancouver, British Columbia 07/06/2020 20:20

July 06: Problems at Telus

Telus is having issues since 02:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems:

  • Internet 54.05% Internet
  • Phone 26.29% Phone
  • TV 8.11% TV
  • Wi-fi 4.67% Wi-fi
  • E-mail 3.44% E-mail
  • Total Blackout 3.44% Total Blackout

Telus Outage Map Near Vancouver, British Columbia

The most recent outage reports and issues originated from Vancouver, Burnaby, North Vancouver, New Westminster and Richmond.

CanadaVancouver Internet
CanadaVancouver Internet
CanadaBurnaby Internet
CanadaVancouver E-mail
CanadaVancouver Total Blackout
CanadaVancouver Internet

Telus in Vancouver, British Columbia Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:
  • athayde_br Bruno Athayde 🇨🇦 🇧🇷 🏳️‍🌈 (@athayde_br) reported from Vancouver, British Columbia

    @TELUSsupport terrible service! Terrible support! Terrible customer care! Everything just so disappointing! Internet doesn’t work, tech doesn’t show up, customer care does nothing for the customer... Thanks @TELUS for the poor service.

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    Sitting around wondering what it will take for @TELUSsupport @TELUS to get back to me. To fix my email. To clean up the mess they made. Hmmm...

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    @TELUSsupport @TELUS if no one gets back to me with a solution to the problem you created soon, I will not pay my next bill. See how you like that. That or I’ll cancel all my TV, cell phone, internet and you’ll lose an extremely loyal customer. Customer not satisfied.

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    @TELUSsupport your instructions on configuring Outlook post migration aren’t very good. I’d like my Telus email to@come through there and not Google. Followed your instructions and when I input my Telus address, says “email address already added”. Doesn’t help. 1/2

  • chinitta dj fuentes (@chinitta) reported from Vancouver, British Columbia

    Conversation. She sounded very uncertain of the said program/ promotion. Fast forward 2wks after, NO FOLLOW UP PHONE CALL @TELUS @TELUSsupport crappy service! Just got off the phone with another customer rep. In all fairness, he was apologetic and kind. Still, No resolution.

  • MartinvandenH Martin van den Hemel (@MartinvandenH) reported from Richmond, British Columbia

    Fantastic news. I’m a @TELUS customer and if they continued down the wrong path for 5G, I was considering switching to Rogers or Bell. Short-term pain for long-term gain.

  • kate0madden Kate Madden (@kate0madden) reported from Vancouver, British Columbia

    @NicESpurling @NatalieTheCapn Telus was a terrible experience and I eventually just gave up.

  • poovannact Dr. Pete Poovanna (@poovannact) reported from New Westminster, British Columbia

    @TELUSsupport I have a TELUS home account, why do I need to provide another verification for mobile services. I am not comfortable to provide SIN via phone.. This service person called from India.

  • brianb3648 Wily Mike Reilly (@brianb3648) reported from Vancouver, British Columbia

    @NYJetsCanada @BCLions @OhioBobcats @CFL @nathan_rourke @TELUS Hey idiot it's a Canadian draft. He's a CANADIAN. Maybe sit this one out. No ******* clue. LOL

  • AmandaSW87 Amanda S W♡ (@AmandaSW87) reported from Delta, British Columbia

    @AmyBeeman @TELUSsupport @TELUS This actually makes me really mad. I’ve been a customer for nearly 20 yrs...&all I see is pricing going up when other companies are way less. Currently $95/m for 3Gbs of data, like wtf.😳 It’s like MURDER to me. I need to upgrade but don’t have the patience to call & negotiate.

  • troysweather Troy Weatherly (@troysweather) reported from Delta, British Columbia

    @TELUSsupport I did not realize that y'all replied to this. 13 @telus reps later they had my confirm a second piece of ID and baba-bing bada-boom, it was fixed just like that. But the crazy part was me having to explain my "issue" to every single rep that I was transferred to.

  • TomGautreau Thomas Gautreau (@TomGautreau) reported from Vancouver, British Columbia

    Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

  • jajawoot Janice Abbott (@jajawoot) reported from Vancouver, British Columbia

    Hey @TELUS We @FreeOfViolence need 65 phones for a facility for folx who are recovering from #COVIDー19. Refurbished is cool, just need to be able to contact family & friends for comfort as will be in isolation, & will make contacting staff easier, if they need help.

  • jajawoot Janice Abbott (@jajawoot) reported from Vancouver, British Columbia

    Hey @TELUS We need 60 phones for a temporary facility for folx who are Recovering from COVID. Refurbished is fine, they just need to be able to contact families and friends for comfort (they will be in isolation), and staff if they need help. 🙏

  • AlbertLuk888 Albert Luk 陸 偉 明 (@AlbertLuk888) reported from Richmond, British Columbia

    @JustinTrudeau @bcpremier Please ask the corporates help out like Shaw/Telus internet bills and cell phone bills. Icbc insurance and home insurance that goes over thousands dollars. No bills until the CV19 is over. We trying to use our savings on foods and rent/mortgage.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    Literally actually can’t believe that @TELUS is doing less than bare minimum right now to support customers in this crisis. Literally every other provider is waiving cell phone data overages and you’re like “we know you can’t travel so we are waiving roaming fees”. Do better.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @CommonSenseSoc @TELUSsupport @CRTCeng @TELUS They won’t fix it because they want us to get fibre but our strata doesn’t want them drilling holes into the building envelopes.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @CommonSenseSoc @TELUSsupport @CRTCeng It’s $32 to add 2gb. The TELUS wifi at home is so bad we’ve had to use data with everyone trapped here and now we’ve got 2gb for 20 days.

  • KDRuslie KDRuslie (@KDRuslie) reported from Richmond, British Columbia

    @TELUSsupport hi there. I tried to call telus support re. our home bill for March 2020. We have special discount for 1 year agreement, yet it didnt show in March bill. Pls contact me. Thanks

  • CoachDhillon Jessy (@CoachDhillon) reported from Vancouver, British Columbia

    Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • NatalieLanovill Natalie Lanoville 🇨🇦 🌱 (@NatalieLanovill) reported

    @StephKall @TELUS @TELUSsupport I get good response from DMs to Telus Support.

  • JuliaABaldwin Julia Baldwin (@JuliaABaldwin) reported

    @TELUS @TELUSsupport We all know how much of a struggle Covid has been causing on families trying to pay everything.Thanks to Telus for not taking payment arrngmnts now we are without. We aren't asking to not pay, we are asking for arrngmnts!12 years loyal customer.Billy Sudworth

  • JuliaABaldwin Julia Baldwin (@JuliaABaldwin) reported

    @TELUS This is how you treat your customers after being with you for 12 years?!Unbelievable!!! We have been loyal customers and this is how you treat us during this time?! Wow. I CAN'T EVEN BELIEVE how you are treating loyal customers during this! Billy Sudworth

  • RKSAlberta Pandemic at the Disco 🌐 (@RKSAlberta) reported

    @grouchdiver If you're a lawyer, car dealer, on the board of Telus, a UCP donor, a lying Press Secretary/Issues manager, interested in starting up a for-profit park, for-profit healthcare clinic, strip mining the Rockies, or shooting a Sandhills crane, the UCP has made it very gainful #ableg

  • daisy_ruth Sara Desforges (@daisy_ruth) reported

    @TELUS today in new Sudbury mall. The staff was AMAZING despite the AAC being broken. Not only were they great but a cranky customer came in demanding answers about a bill and credit card info with no photo I’d. When he was asked to go get the I’d in his truck he began shouting

  • Eddie_C_1973 Eddie C (@Eddie_C_1973) reported

    @TheSpecialist4 @TELUS @TELUSsupport I dumped Telus years ago because I had to phone them for loyalty rewards. WTF?

  • StephKall Steph Kall (@StephKall) reported

    Does anyone have any suggestions at all on how to get a hold of @TELUS @TELUSsupport. Their entire system seems to be failing- phone lines don’t work after being on hold for 45 minutes. Then twitter response links don’t function properly. Someone help!? I’ve been trying for days

  • StephKall Steph Kall (@StephKall) reported

    @kulpreetsingh @TELUS @TELUSsupport It’s sucks because we literally have very few providers - I originally have Telus because Rogers was awful. Now they fail to recognize that their whole system has an issue...they told me to use another phone to call them... why? I call everyone else on my phone. It’s their system

  • infil00p Joe Bowser (@infil00p) reported

    @ElsiDawson Damn. I totally want to find an old payphone for my home office. I'd recommend getting a SIP line for it because trying to get a regular land line out of Telus without getting their Internet package is irritating AF.

  • rahimipou Reza Rahimipour (@rahimipou) reported

    Please never trust what @Telus sales agent offer you over the phone and ask them for email confirmation otherwise this may happen to you.