Telus outages and service status in Vancouver, British Columbia

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Vancouver, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Burnaby, New Westminster, Richmond, and Delta.

City	Problem Type	Report Time
Vancouver	E-mail	5 hours ago
North Vancouver	Internet	5 days ago
Vancouver	Wi-fi	7 days ago
North Vancouver	Internet	7 days ago
Vancouver	E-mail	8 days ago
Vancouver	Internet	9 days ago

Nearby cities with recent reports

Community Discussion

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Telus Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:

• 
  Grant Dawson (@pyeinburnaby) reported 8 minutes ago from Buckingham Heights, British Columbia

  Waiting for #telus support to call me back. No internet. Any guesses on how long this will be? We are at 35minutes already

• 
  Steven 🇨🇦 ✡️ (@spawnsteryvr) reported 9 minutes ago from Vancouver, British Columbia

  Why can’t I access my account @TELUSsupport? Broken links, can’t view/manage my account - this is not how you treat customers @TELUS.

• 
  Lucas Mastelaro (@lucasmastelaro) reported 14 minutes ago from Vancouver, British Columbia

  Can you imagine booking an appointment with a customer for an essential service and not showing up? And not calling to reschedule? That’s what @TELUS @TELUSsupport did with me today. #badcustomerservice

• 
  Dave Pasin (@dave_pasin) reported 20 minutes ago from Vancouver, British Columbia

  @maxfawcett You haven’t lived until you’ve had to deal with Telus customer service. A vacation in hell would be more pleasant than dealing with the abomination that is @Telus

• 
  Andrew Ferguson (@warandpeace) reported 20 minutes ago from Vancouver, British Columbia

  @MOOMANiBE Telus outage of some kind, it’s weirdly ‘mostly’ out but not fully ¯\_(ツ)_/¯

• 
  RitchWorld (@RitchWorld) reported 22 minutes ago from New Westminster, British Columbia

  Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

• 
  DaleCadeau (@DaleCadeau) reported 22 minutes ago from Delta, British Columbia

  @richardzussman As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

• 
  Bernardo G. S. (@Eni_gs) reported 26 minutes ago from Burnaby, British Columbia

  Anyone having problems with @TELUS ? No internet on #Burnaby #BritishColumbia. Please help @TELUSsupport

• 
  Olumuyiwa Igbalajobi, Ph.D (@olumuyiwaayo) reported 28 minutes ago from West End, British Columbia

  Hi @TELUS, we do not have access to internet in the last couple of hours. Kindly fix this! Location- UBC, Vancouver!

• 
  Patty Friesen (@FriesenPatty) reported 38 minutes ago from Richmond, British Columbia

  @RogersHelps Please piggyback your service to Bell or Telus STAT!

• 
  Peter Ryan 🇨🇦🇺🇦 (@pcryan5) reported 42 minutes ago from Vancouver, British Columbia

  @AmyBeeman @TELUS @TELUSsupport I start by asking - “how do I transfer my phone/cable/whatever service to another vendor?” Watch the costs drop from there…

• 
  Jana Angela Neria (@jamneria) reported 46 minutes ago from Vancouver, British Columbia

  @FidoSolutions We're okay thanks, we've gone to @TELUS after that horrible experience with you guys.

• 
  Peter Meiszner (@PeterMeiszner) reported 47 minutes ago from Vancouver, British Columbia

  Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.

• 
  Stephanie Hahn (@rxstephanie) reported 50 minutes ago from Vancouver, British Columbia

  @steeletalk I found out via media...I am so very upset as we have been asking to be included and “radio silence” and then “boom” media drops this important info? We don’t have unlimited staffing and people like @TELUS to help us man the phones...why no notice to supposed front liners ! Sigh

• 
  SGC Dream a little. Dream a lot. (@SamGorC) reported 52 minutes ago from Vancouver, British Columbia

  I swear, putting me on hold for so long when I phone you to cancel my internet service just reinforces the fact that I want to leave. Like do they think it's a tactic so people get impatient and hang up? Really Telus?

• 
  miranda hudson (@_hudsonny) reported 53 minutes ago from Vancouver, British Columbia

  Who is better than @telus for home WiFi? Currently paying for the most expensive internet that is slow, intermittently down, and has the worst customer service.

• 
  Dave Pasin (@dave_pasin) reported 56 minutes ago from Vancouver, British Columbia

  @Bzubyk We all know it’s drivel damage control written by a PR hack. What it didn’t say was how they were going to remedy to situation. Probably because that cost $ & everyone knows @Telus is loathe to spend $ on much but virtue signalling PR campaigns.

• 
  David Schreck (@StrategicThghts) reported 1 hour ago from North Vancouver, British Columbia

  @TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

• 
  Gustavo Lin | 林偉綸 (@Gusslin) reported 1 hour ago from Vancouver, British Columbia

  Still having issues with @TELUS wireless

• 
  Rob MacKay-Dunn 🇨🇦 (@robmackaydunn) reported 1 hour ago from Westmount, British Columbia

  Been hearing “coming soon” for 4+ years…is there an infrastructure issue with @TELUS & @WestVanDistrict?

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dr Bud Prizeman (@RobertMutis1) reported 6 minutes ago

  @jabo_vancouver @TELUS I had picture but no sound. Had to reboot digital box to fix. Happened at the very start of the Cda-BHG game.

• 
  Canada Goose 🇨🇦 (@CanadaGoose911) reported 7 minutes ago

  I quit Telus 20 years ago. They are all bad but Telus is the worst.

• 
  Fada (@dapsyfaj) reported 9 minutes ago

  @JonFraserTF @TELUS Canadian businesses suck on customer service , maybe because people have not learnt how to fight for their rights, they just vote silently with their feet. Sometimes you need to bang the table to reset their business brains

• 
  Frankie (@HRH_Frankie) reported 10 minutes ago

  @JonFraserTF @TELUS Jon, try Public Mobile a division within Telus. Way cheaper than big 3 for same service

• 
  Mary (@Mary54661403) reported 13 minutes ago

  @TELUS They don't recognize my email, password is incorrect and ask me to reset it. Have done that several times but it never seems to work I have an email today "Koodo Apple Stream" and was able to get in from my "save e-mail address and password but not when I type Koodo for access?

• 
  Danny Galanz (@MicoPythondev28) reported 20 minutes ago

  @JonFraserTF @TELUS Any inputs about Freedom? Good and Bad? I’m ditching @TELUS

• 
  Marc Edge (@marcedge1) reported 21 minutes ago

  @garymasonglobe @TELUS the problem is you have to publicly shame them to get any semblance of service . . . this is a tactic I have resorted to several tuimes

• 
  Cons (@Consrcrooks) reported 21 minutes ago

  @JonFraserTF @TELUS Telus customer service is non existent. They don’t listen and their service has gone to ****. Furthermore the cell service is sporadic in my area and I’ve never had. So many dropped calls like I have as of late ! Good riddance , on to Rogers I go.

• 
  Bob Bunting (@imaginet) reported 22 minutes ago

  @JonFraserTF @TELUS First rule is never talk to customer service, ever! Call the Telus Loyalty department directly. They will help you with whatever issue you have and you will probably end up with a better plan for cheaper as a result. This is common knowledge. Spewing on X will do zero for you.

• 
  Adam (@adam212121m) reported 22 minutes ago

  @JonFraserTF @TELUS They are all like this. But Telus is absolutely the worst - Rogers - previously Shaw is getting very very close though