Telus

Telus Outage Report in Vancouver, British Columbia

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The latest reports from users having issues in Vancouver come from postal codes V5Z, V5R, V5S, V5P, V6G, V6K, V6J and V7V.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Vancouver, British Columbia 01/29/2026 06:30

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map Near Vancouver, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Burnaby, Richmond, Delta and North Vancouver.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver E-mail
CanadaVancouver Wi-fi
CanadaVancouver E-mail
CanadaVancouver E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @CommonSenseSoc @TELUSsupport @CRTCeng It’s $32 to add 2gb. The TELUS wifi at home is so bad we’ve had to use data with everyone trapped here and now we’ve got 2gb for 20 days.

  • TomGautreau Thomas Gautreau (@TomGautreau) reported from Vancouver, British Columbia

    Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

  • CoachDhillon Jessy (@CoachDhillon) reported from Vancouver, British Columbia

    Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

  • AlbertLuk888 Albert Luk 陸 偉 明 (@AlbertLuk888) reported from Richmond, British Columbia

    @JustinTrudeau @bcpremier Please ask the corporates help out like Shaw/Telus internet bills and cell phone bills. Icbc insurance and home insurance that goes over thousands dollars. No bills until the CV19 is over. We trying to use our savings on foods and rent/mortgage.

  • poovannact Dr. Pete Poovanna (@poovannact) reported from New Westminster, British Columbia

    @TELUSsupport I have a TELUS home account, why do I need to provide another verification for mobile services. I am not comfortable to provide SIN via phone.. This service person called from India.

  • AmandaSW87 Amanda S W♡ (@AmandaSW87) reported from Delta, British Columbia

    @AmyBeeman @TELUSsupport @TELUS This actually makes me really mad. I’ve been a customer for nearly 20 yrs...&all I see is pricing going up when other companies are way less. Currently $95/m for 3Gbs of data, like wtf.😳 It’s like MURDER to me. I need to upgrade but don’t have the patience to call & negotiate.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @CommonSenseSoc @TELUSsupport @CRTCeng @TELUS They won’t fix it because they want us to get fibre but our strata doesn’t want them drilling holes into the building envelopes.

  • chinitta dj fuentes (@chinitta) reported from Vancouver, British Columbia

    Conversation. She sounded very uncertain of the said program/ promotion. Fast forward 2wks after, NO FOLLOW UP PHONE CALL @TELUS @TELUSsupport crappy service! Just got off the phone with another customer rep. In all fairness, he was apologetic and kind. Still, No resolution.

  • MartinvandenH Martin van den Hemel (@MartinvandenH) reported from Richmond, British Columbia

    Fantastic news. I’m a @TELUS customer and if they continued down the wrong path for 5G, I was considering switching to Rogers or Bell. Short-term pain for long-term gain.

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    @TELUSsupport your instructions on configuring Outlook post migration aren’t very good. I’d like my Telus email to@come through there and not Google. Followed your instructions and when I input my Telus address, says “email address already added”. Doesn’t help. 1/2

  • kate0madden Kate Madden (@kate0madden) reported from Vancouver, British Columbia

    @NicESpurling @NatalieTheCapn Telus was a terrible experience and I eventually just gave up.

  • jajawoot Janice Abbott (@jajawoot) reported from Vancouver, British Columbia

    Hey @TELUS We @FreeOfViolence need 65 phones for a facility for folx who are recovering from #COVIDー19. Refurbished is cool, just need to be able to contact family & friends for comfort as will be in isolation, & will make contacting staff easier, if they need help.

  • G_ABALI_S ABALI (@G_ABALI_S) reported from Vancouver, British Columbia

    I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.

  • KDRuslie KDRuslie (@KDRuslie) reported from Richmond, British Columbia

    @TELUSsupport hi there. I tried to call telus support re. our home bill for March 2020. We have special discount for 1 year agreement, yet it didnt show in March bill. Pls contact me. Thanks

  • troysweather Troy Weatherly (@troysweather) reported from Delta, British Columbia

    @TELUSsupport I did not realize that y'all replied to this. 13 @telus reps later they had my confirm a second piece of ID and baba-bing bada-boom, it was fixed just like that. But the crazy part was me having to explain my "issue" to every single rep that I was transferred to.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    Literally actually can’t believe that @TELUS is doing less than bare minimum right now to support customers in this crisis. Literally every other provider is waiving cell phone data overages and you’re like “we know you can’t travel so we are waiving roaming fees”. Do better.

  • jajawoot Janice Abbott (@jajawoot) reported from Vancouver, British Columbia

    Hey @TELUS We need 60 phones for a temporary facility for folx who are Recovering from COVID. Refurbished is fine, they just need to be able to contact families and friends for comfort (they will be in isolation), and staff if they need help. 🙏

  • brianb3648 Wily Mike Reilly (@brianb3648) reported from Vancouver, British Columbia

    @NYJetsCanada @BCLions @OhioBobcats @CFL @nathan_rourke @TELUS Hey idiot it's a Canadian draft. He's a CANADIAN. Maybe sit this one out. No ******* clue. LOL

  • iheartgudrun Patrick Tubajon (@iheartgudrun) reported from Richmond, British Columbia

    @TELUS you need better customer service to keep your customers

  • cameronmaltby Cameron Maltby (@cameronmaltby) reported from North Vancouver, British Columbia

    @WayneFougere I got Bluecurve and got the deal, even as an existing customer. Shaw has been reliable for my tv and internet for years. I had TELUS Internet when I first moved back to Vancouver and found it unreliable. Haven’t had any problems with Shaw.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • kevinsbaconband Kevin's Bacon (@kevinsbaconband) reported from Nanaimo, British Columbia

    Wow, I just used the Babylon App by Telus and was able to talk to a doctor via webcam within 24 hours. Obviously it has its limitations but a pretty good service that beats sitting in a walk-in clinic for hours. @babylonhealth

  • NilsETickHero Erick Holstein (@NilsETickHero) reported

    Man #shaw is the worst... when I say I have been having the same issue multiple times and your tech just repeats “I understand” when they clearly don’t is just so aggravating... should have ran new lines in our whole neighbourhood years ago... so much down time time for #telus

  • CachoCiara Ciara Cacho-Wolfe (@CachoCiara) reported

    @TELUS your wifi sucks booty, it’s dog water, it’s trashhhh :)))

  • RobWhit84180398 Rob White 🇨🇦🇦🇺 (@RobWhit84180398) reported

    @giromonsale @TELUS I got over my speed of 150. Both up and down. Fibre is great, but the equipment they provide for modem and tv sucks.

  • GenerallyMarco Marco ~ generally 🇨🇦 (@GenerallyMarco) reported

    @stephenlautens I have Telus Pure Fibre. Same price: 260+ Channels, Crave+Netflix (free with service), 1GB upload/1GB download, 1 4K PVR+3 boxes (no rental charge). Shaw/Rogers is garbage.

  • frostedtips2001 Trillary Clinton (@frostedtips2001) reported

    Threatening to leave Telus for Shaw and negotiating my internet cost. Gonna get them down to $0 a month with my business acumen. #stonks I am the wolf of 104 street.

  • IanSeggie Ian Seggie 🅙 (@IanSeggie) reported

    Goodbye @Bell_Support -- switching to Telus. Customer service is horrible, 11 years and outta here.

  • smardiac Skinny Genes Foundation (@smardiac) reported

    @TELUS @TELUSHealth @TELUS_Ag I am setting up an online silent auction to raise money for a Scholarship I've set up in my Dad and Uncle's name. If by chance you read this and have anything you'd be willing to donate, that would mean the world to me. I'd love your help in my mission to reduce these tragedies.

  • OilersNation Oilersnation.com (@OilersNation) reported

    @AndolfAlberta Ha Telus so poor and out of the loop

  • Bluyx1 Bluyx (@Bluyx1) reported

    @vanpatsow @TELUS Are you stupid, its called opt out of promos *******.