Telus Outage Report in Vancouver, British Columbia
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The latest reports from users having issues in Vancouver come from postal codes V5Z, V5X, V6B, V5R, V5V, V6Z, V7V and V6K.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Vancouver, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vancouver and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map Near Vancouver, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Burnaby, Richmond and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
TV | |
| Vancouver |
Internet | |
| North Vancouver |
Internet | |
| Vancouver |
Phone | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Vancouver, British Columbia
Latest outage, problems and issue reports in Vancouver and nearby locations:
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
It’s a refreshing change from weeks of condescending ineptitude from Telus technicians to have a Shaw person here who seems to know what a network cable is.
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David Schreck
(@StrategicThghts) reported
from
North Vancouver, British Columbia
@TELUSsupport I have a Google email account and I don’t want another one. How do I stop nuisance text messages from TELUS about switching my TELUS email (which I never use).
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Patty Friesen
(@FriesenPatty) reported
from
Richmond, British Columbia
@TELUSsupport I just got off the phone with one of your techs and he informed he couldn’t help me install my telus email in my new IMac desktop. I keep getting error messages with my telus account but it’s an Apple problem? How am I supposed to get my email then??
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Nicholas John Ellan
(@njfavengers) reported
from
Burnaby, British Columbia
Hey @Translink it's way past time we got indigenous place names going on some of these SkyTrain stations. Like Patterson? Braid? "Main St Science World"??? A) it's the Telus World of Science these days B) we don't need you to tell us it's on main st C) **** colonialism in the ear
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mea70
(@doppelganger70) reported
from
North Vancouver, British Columbia
Is #Telus internet down in North Vancouver/Capilano area or is it just me? @TELUSsupport #PureFibre #NorthVan
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Vik Saggu
(@VancitySaggu) reported
from
Burnaby, British Columbia
@FlossYourTooth Wtf what’s this on Telus?
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Kristy J.
(@kristygilljames) reported
from
North Vancouver, British Columbia
MST time? 7:48 in YVR-8:48 MST? @TELUSsupport your website say’s 9pm MST voicemail said you’re closed. (Called earlier &got estimated 90min wait time) However... I may be wrong with the times? Being charged for ADT and @telus SmartHome-need help sorting out please!
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
I’ve been with @TELUS since they were Clearnet in 1995 and I’ve always enjoyed them but there is literally nothing they could do to redeem themselves from the year of garbage internet which they charged us $200 to “fix” making bricked unusable internet.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
God speed the technician that comes back to deal with these @TELUS network issues because we have pages and pages of notes and screenshots and videos where we go from our 60 mbps to 0 until we reboot the system they fixed Thursday. I have to find somewhere to work tomorrow.
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Rob Bahd
(@robbahd) reported
from
Delta, British Columbia
@RobShaw_BC @VaughnPalmer @TELUS So these call center agents are Telus employees? Adding agents to answer over a million calls is not going to solve the problem. A supplementary online system would have helped.
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Stefano Buliani
(@sapessi) reported
from
Vancouver, British Columbia
@lizthegrey Oh, super interesting. What did you use? Right now I have a telus box going into a Google wifi mesh + cat6 off the Google wifi (the house is all wired). Would love to be able to skip one hop and have internet go first to the wired network then wifi from there
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b ran out of time
(@bh_) reported
from
Mount Pleasant, British Columbia
Rogers, Telus, Bell was too many. I think we should all just stop doing business with Bell. They’re already weakened. If we can get Rogers, Telus, Bell down to 2 then that just seems like a better amount to me.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
Telus knows as well as I do that I only have one other option for internet so they aren’t that motivated to provide technicians that can help with anything outside of plugging in a device. My husband had to troubleshoot for them last week.
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Rob Foster
(@rjfoster1511) reported
from
Vancouver, British Columbia
@TELUS @TELUSsupport WHERE ******** ARE YOU??? 8 HOURS WAITING FOR A SCHEDULED APPOINTMENT. BEYOND ******* RIDICULOUS NOW.
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Patrick C. Lalonde
(@ProfLalonde) reported
from
New Westminster, British Columbia
@reporteremma Telus, Bell, and Rogers played these games in Windsor, Ontario (where I formerly lived) for years. The only solution I found was them adding a note / rule on my account that I wasn’t liable for roaming in Michigan. But it’s annoying having to call to back out charges. Frustrating
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Dave Pasin
(@dave_pasin) reported
from
Vancouver, British Columbia
@richardzussman @TELUS couldn’t organize its way out of one car parade. A truly horrid company. It’s no wonder this clown show was a failure. The govt should’ve known how bad Telus was before allowing them to undertake the task. It’s no wonder it failed. Relying on Telus is abysmal organization
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Matt Colangelo
(@mattcolangelo) reported
from
Burnaby, British Columbia
@telus our internet speed has been operating like it’s 1998. You have put us 23 years into the past. We have called your disgraceful support 4 times and have waited on hold for close to 5 hours only to receive support from humans with no solution. When are you going to fix it?
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
And yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.
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E-Comm 9-1-1
(@EComm911_info) reported
from
Vancouver, British Columbia
.@TELUS advises that service has been restored.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Moh( )
(@OlacodedM) reported
@PH_EEE @TELUS Woow… that’s serious… I noticed calling their customer care takes about an hour just to speak to an agent
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jenni
(@justjennni) reported
@Krytes42 Park power customer service has been amazing! I was with them before I got solar. Their internet is also significantly less money and waaaaaay more reliable than telus
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Thomas Edgesmith 🇨🇦
(@SourdoughDev) reported
@TELUS has the slimmest sales tactics. Some how convinced my parents they need two android phones to increase minutes. Now their paying off $800 useless phones. Worse part, to cancel my moms account who passed last week their needing to pay the break up fees. @cbcmarketplace
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Elon Tusk
(@Elon_R_Tusk) reported
@slats_20 @travistravis @WotherspoonT Bruh you’re not understanding some basic **** here. Nobody said we are all with Sasktel for our cells. *The reason* Telus charges less in Saskatchewan is because Sasktel is here and competes. Telus uses Sasktel towers here.
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John Reid
(@JohnRei13251376) reported
The sales person had problems and took the sim card out and did some checking then put it back in and didn't know what the problem was. He turned the phone back on and it worked. I can only say Telus has more problems than you think.
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Brett Morris
(@tehowennathe) reported
@Videotron Yes it's compatible. I am using a Poco M4 Pro 5G currently on Telus. I have VoLTE and I am able to roam in the US. I just know it only works on the T-Mobile network when roaming.
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Remen aka Barr. Chopping Life
(@PH_EEE) reported
@OlacodedM @TELUS And when they say they’d call you back with an update they never do
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CZ
(@ChoiceZnewZ) reported
@OrcaBC101 Telus - not their fault tho - I didn't think a young lady that lives in Chwk would have a US carrier - never even thought to check her 410 area code :( Was only a $7.00 charge but not a mistake I will make twice!
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Leah de Forest
(@leahdeforest) reported
@TELUS @TELUSsupport I am suddenly unable to make calls from South Shore Nova Scotia - help!
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John Reid
(@JohnRei13251376) reported
Telus makes you wait on the phone for more than an hour. Yesterday I had a problem with my Telus phone and called the ignore system. At 30 minutes I got fed up and called a taxi and went to the nearest Telus store and asked what was going on. The sales couldn't figure it out.