Telus outages and service status in Rosedale, British Columbia

Problems in the last 24 hours in Rosedale, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Rosedale, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Rosedale, British Columbia

The most recent Telus outage reports came from the following cities: Chilliwack.

City	Problem Type	Report Time
Chilliwack	Phone	2 months ago
Chilliwack	Phone	3 months ago
Chilliwack	TV	3 months ago
Agassiz	Phone	3 months ago
Chilliwack	TV	5 months ago

Community Discussion

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Telus Issues Reports Near Rosedale, British Columbia

Latest outage, problems and issue reports in Rosedale and nearby locations:

• 
  🌷𝕓.α.ώ.~ Ň.ᗴ.𝔼.🌷🇨🇦 (@BCBawnee) reported 6 minutes ago from Chilliwack, British Columbia

  @jaxsaid @MsYouDoYou I haven't had issues with Shaw. And the only reason why I went with them is because when I moved to the farm all Telus could offer us was internet 1 and satellite tv. Shaw gave us what Telus couldn't.

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  🌷𝕓ÃώŇ~ž𝒶𝔦🌷🇨🇦 (@BCBawnee) reported 17 minutes ago from Chilliwack, British Columbia

  @redsealsteamer @QuirkyGirl69 I'm a telus girl too. Contract ends in Oct, hoping by then @shaw will still have a good deal because I use them for my internet service and home phone as well.

• 
  Mike Olson (@Mrolson74) reported 31 minutes ago from Chilliwack, British Columbia

  @RTRGManageress I assume Telus but the moment I can pull that service from them it is very likely that they lose this business.

• 
  Mike Olson (@Mrolson74) reported 35 minutes ago from Chilliwack, British Columbia

  @TELUSsupport anyone else having a TV signal breaking up for Optik TV in Chilliwack or is this just a me problem? #telus

• 
  Mike Olson (@Mrolson74) reported 37 minutes ago from Chilliwack, British Columbia

  @smitty_mark And somehow the impression these companies give to their customers is we should be grateful for them allowing us to be their customer. #Telus

• 
  Justin Cathcart (@JustinC99) reported 40 minutes ago from Chilliwack, British Columbia

  @smitty_mark @TELUSsupport Yes , it’s been terrible . Usually my @TELUS mobility has been great , but it’s been poor the past few weeks - lots of dropped calls , calls can’t go through , static , etc . Like it was 25 years ago

• 
  fitzy (@thefitzyshow) reported 50 minutes ago from Chilliwack, British Columbia

  @TELUS @TELUSsupport - in Chilliwack bc, phone is emergency only, when i dial 611 it says no network connected. network came back online for a few minutes... do i need to worry or is it just a tower issue? thx

• 
  Mike Olson (@Mrolson74) reported 56 minutes ago from Chilliwack, British Columbia

  OK @TELUS I have to say that this is becoming old. I would love to watch the #WorldSeries2020 but I continue to get a choppy picture. Rebooting has not solved my problem and when the tech was here we thought the problem was solved. It is not. And this has been going on a week

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 6 minutes ago

  TELUS deployed a voice AI agent to call new home internet customers in their first 90 days. Not to resolve a problem. Not because the customer called in. Just to check in. Result: customers who got that AI welcome call were less than half as likely to cancel within 30 days. That's proactive retention — and it completely inverts how most contact center AI is deployed. The standard mental model: AI handles inbound. Saves cost. Deflects calls. Reduces headcount. TELUS ran the opposite play. Outbound. Proactive. AI-initiated. And the economics are brutal in a good way. Every churn prevented is worth months of subscription revenue. Voice AI at scale means you can make that call to every single new customer — not the top 10% who triggered a risk score. Gartner projects $80 billion in contact center labor costs cut by AI this year. 88% of contact centers now run some form of AI. But 75% haven't operationalized it. They have tools. They don't have outcomes. The difference between TELUS and the 75%: TELUS defined the outcome first (reduce 30-day churn), then designed the intervention (proactive welcome call), then measured it. Proactive > reactive. Always. In contact centers and everywhere else. This is what the call center AI conversation is missing. Everyone's chasing deflection rates. The real money is in the outbound plays nobody's running yet.

• 
  Gregoryfan (@Gregory_SB35) reported 6 minutes ago

  Holy hell Telus ******* sucks, I just wanted to upgrade my internet and they made me feel like i wanted to gouge out my eyes :/ god they just suck, like i would rather be springlocked then go through that again :(

• 
  Ashley Misquitta (@AshleyMisquitta) reported 7 minutes ago

  @BenjaminDEKR Happy to hear your needs are met but I don't think that is the rule - or at least I think there's a legit market I live in a suburb of Toronto and take @GOtransit into the city Every day I have infuriating dead spots with @TELUS and these guys are a legit service

• 
  ALPHA MALE! (@dingoboy70) reported 7 minutes ago

  Telus come get your equipment. This entire worst customer service experience has been going on now for a week. They cancelled our service when they were told not to? they had us on hold for over 2 hours & now this. This is the problem when a company has a monopoly

• 
  TELUS Support (@TELUSsupport) reported 8 minutes ago

  @eltigrethetiger Sorry you feel this way about us Bubba. Anything I can do to help with your TELUS services?

• 
  Anti-book banning (@DMadigin) reported 11 minutes ago

  @RogersHelps It was door to door sales and I ended up switching my; cell service (2 numbers), internet and TV service to Rogers based on the salespersons GUARANTEE that Rogers would pay the penalty to leave TELUS. I explicitly with emphasis told him I had JUST renewed with TELUS and there

• 
  Gregoryfan (@Gregory_SB35) reported 12 minutes ago

  God my internet is so slow :/ I have Telus purefibre 250 Mbps and man it is sooo slow to download games or stuff on my laptop like it takes an hour plus. tbh i kinda did forgot what internet plan i actually had (lol) but i thankfully will probably upgrade to either purefibre 1 gigabit or 1.5 gigabit and hopefully i will have much faster speeds :) and once i do that, i will only have to get an Ethernet port installed in my bedroom and then i will finally not have to worry about internet speeds again :3

• 
  nightMairCreative (@nightMairC) reported 12 minutes ago

  Dear @TELUS @TELUSsupport planting 26 million trees is fine but being on hold for 56 min and counting for tech support with a new tv remote setup is kinda ridiculous. 25 yr customer. The last year has been disappointing to say the least

• 
  We are all in this Together (@WeAreAllInl2) reported 13 minutes ago

  @FrankP9915 @JohnRustad4BC This isn't true. Canada has similar problems as US healthcare does post Covid. Private telecoms have the worst service. Sasktel at least has far superior service and prices to that of Bell, Telus, etc.

• 
  FreedomCalendar.net (@fcalendardotnet) reported 22 minutes ago

  @AngelaUnspoken Virgin Mobility it's essentially Bell Mobility under a different branding. Same EPC, same billing system, same network backbone. Same thing goes with Telus and Koodo. Koodo is Telus' flanker brand. My guess is that you've probably switched to a BYOD plan by switching to Virgin from Bell. This is how much I pay, on a BYOD plan. Just a disclaimer, this is a business / corporate account.