Telus

Telus Outage Report in Sarnia, Lambton County, Ontario

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Sarnia, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sarnia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Sarnia, Lambton County, Ontario 01/13/2026 10:40

January 13: Problems at Telus

Telus is having issues since 10:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Sarnia, Ontario

Latest outage, problems and issue reports in Sarnia and nearby locations:

  • larrytruckerguy Larry D (@larrytruckerguy) reported from Sarnia, Ontario

    @HappyintheWest Telus is ****** Canadian cell service at its finest

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Dr_Janice_Tulk Janice Esther Tulk (@Dr_Janice_Tulk) reported

    Definite flaw in the emergency broadcast to cell phones -- alert received on @TELUS but not @Bell_Aliant -- and could not replay or view it when I missed the first "reading" of the message (volume too low). @nsemo

  • PeterVogel Peter Vogel (@PeterVogel) reported

    @Geognosis Curious how call block serves any purpose with spoofed numbers. And as for the "press 1 to continue" solution offered by Telus, the company has never managed to get that running on my line.

  • MrJayWood Jay Wood (@MrJayWood) reported

    Hey #Telus .. how ******** do I recieved another bill 3x as much as my plan 5 days after my account is brought to $0!?!?

  • thechrislarsen Chris Larsen🇨🇦🇩🇰 (@thechrislarsen) reported

    @Tosh_Mizzau To be honest, I'm with Telus on this one. A Rogers/Shaw merger would create a monstrosity. Rogers is already big & bad enough.

  • craigpearce5 Craig Pearce (@craigpearce5) reported

    @StevenTDennis This is not a great solution, but Telus Canada has Call Control. Any incoming call not in my list of known numbers has to input a number to get through. Weeds out auto dialers, must be a real person on other end.

  • Deasmom LR🇨🇦🌵🐈🌈🧩💉🧡 (@Deasmom) reported

    @TELUSsupport I purchased an iphoneSE at a telus store in #yyc. Nov 9. I called support yesterday there are none of these anywhere. If I buy a phone by mail from Apple can I have store set it up? I need to go back for a refund. The store not helpful by phone 1/2

  • SilviaS_101 I got dressed for this?❤️ 🇨🇦 (@SilviaS_101) reported

    @jkenney Would be great if they actually input the record of our shots from the telus convention centre from May. We are in lock down and double vaxed

  • Hannah_Bananaz Andy Lee (@Hannah_Bananaz) reported

    Telus had originally partnered with Huawei to provide its 5G services. While the company officially back-pedalled and ultimately went with Ericsson and Nokia instead, there is already existing Huawei gear throughout Telus’ radio access network on cell towers across Canada. 14/

  • CoolieRum Ryan Murdock (@CoolieRum) reported

    Did the @TELUS agent really just tell me my best option is to switch to @Rogers because they can’t resolve my issue quickly? 🥴

  • MadManPastor Patrick Hoppus🇨🇦 (@MadManPastor) reported

    Hey @ShawInfo… I live in Hope, BC. You know, the community you’ve left with no internet for 10+ days. @TELUS has setup a booth on main street advertising their high-speed fibre optic internet. Coincidence? I can only guess that’s bad news for you!!🧐 #shaw #internetshutdown