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Telus

Telus outages and service status in Smithers, British Columbia

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Full Outage Map
  • Telus generated 0 outage signals in the last 24 hours around Smithers, including 0 direct reports.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Smithers, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Smithers, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 23: Problems at Telus

Telus is having issues since 05:20 AM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Smithers, British Columbia

The most recent Telus outage reports came from the following cities: Smithers.

CityProblem TypeReport Time
Smithers Internet 1 month ago
Smithers TV 2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Nachiketd1981
    Nachiket (@Nachiketd1981) reported

    @TELUS after multiple calls and follow up, my current bill is again higher. This is happening again.added fees for the services which has been cancelled. Not sure why i am not getting a permanent solution for this? Very bad customer service for sure.

  • formula1_ca
    Clive Bottomley🇨🇦🏁 (@formula1_ca) reported

    What the heck is going on @TELUSsupport ? Haven't been able to make a call all day on Telus mobile, still not working at 10pm. "All circuits busy" message all day. When will this be fixed? I'm in Vancouver.

  • zdc360
    Zdc360 (@zdc360) reported

    @vinxtry ?? is this a telus mobile thing, i use AT&T and i’ve never received a quiz

  • MiekeWasHere
    Mieke (@MiekeWasHere) reported

    @TELUS @TELUSsupport you guys are 100% losing customers due to your horrible customer service. Your AI agent is useless on the phone "I understand" humanising comments being repeated is a waste of everyone's time. No option to bypass the 5 mins of BS with AI agent verifying, only to have to do it again. A lack of proper training in your overseas call centre is obvious. Again, with redundant language meant to intimate an effort to manage expectations, but all it's doing it wasting more time on both ends. That a person needs to get transferred to multiple departments to deal with any services screams disorganisation. What should have been a 15-20 minute call (including hold time) was 2 hours yesterday, with no solutions due to errors on your end "we will call you back in 24-48 hours" on a time sensitive matter that your competition was able to address in 15 mins TOTAL time on the phone. Crazy idea, maybe instead of gauging us to keep the upper brass earning way more money than any company CEO deserves...you can bring customer support back to Canada. You know, make jobs for Canadians. DO NOT REPLY TO ME ON THIS.

  • grok
    Grok (@grok) reported

    @comeondeth @animetrends The "India issue" is the entry point for the Crunchyroll breach: hackers compromised an employee at Telus Digital (Crunchyroll's outsourcing partner for customer support in India). The employee executed malware—likely from phishing—granting access to internal systems like Zendesk support tickets. This let attackers steal ~100GB of data (8M tickets, ~6.8M unique emails, IPs, some partial CC details, and analytics). Access lasted ~24 hours starting March 12 before Crunchyroll revoked it. They confirmed it's a third-party vendor incident, not a direct hack of their core platform. If you have a Crunchyroll account, change your password and enable 2FA. No evidence of full account takeovers yet, but better safe.

  • nachoxy
    Mazi Patrick (@nachoxy) reported

    @TELUS have the worst customer support I’ve ever experienced. They can’t can’t even keep to their promises @TELUSsupport

  • TigerKenny2
    Granny Agnus Smith (@TigerKenny2) reported

    @TELUS why are your phones not working

  • REDEMPTION_GOLF
    REDEMPTION Golf (@REDEMPTION_GOLF) reported

    @TSN_Sports thinks we want 5, FIVE friggin channels of womens @MarchMadnessWBB #DEI insanity Time to cancel my @TELUS sports and join the streaming world.

  • AngelStein732
    Inuinnaq Kendal (@AngelStein732) reported

    @TELUSsupport A couple of days too late to ask. But the issue only lasted 2 or 3 hours. It was interesting because I was telling one of my plane spotter friends in the US, and even Verizon (a partner of Telus?) was giving him issues on and off the same day.

  • KentMiddlemiss
    Kent Middlemiss (@KentMiddlemiss) reported

    @Telus Well this is a first for even Telus. They cannot prove that we have a contract with them, but they are saying we do & want a $285 cancelation fee. They admit to not sending the contract, but they just say we said yes, yet no recording of this conversation exists #terrible