Telus

Telus Outage Report in Smiths Falls, Lanark County, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Smiths Falls, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Smiths Falls and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Smiths Falls, Lanark County, Ontario 12/21/2025 21:50

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • ChimpGenes 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 S. JR #TeamPapaya 🧡🇺🇦 (@ChimpGenes) reported

    @TELUSsupport customer complaints number please @TELUS

  • ThymelessC Summer Oakes from Thymeless Cottage (@ThymelessC) reported

    So @TELUSsupport said they could help resolve our problem of no tv service and no repairs until Feb 1st if I would DM them. I do so, 6 hrs ago, and have had no reply. Not my idea of how to keep your customers happy @TELUS

  • ChildzVinnie Vinnie Childz (@ChildzVinnie) reported

    @P_guaped_up @bariweiss Oh man, I'm not sure why this is such a hard concept. In Canada, we have very few internet providers. If Telus decided it didn't like the things you were saying to your mom, you're arguing they're okay in banning you. Nope, they are service providers and if they move 1/2

  • DarrylStickler Darryl Stickler (@DarrylStickler) reported

    Great service after I got a direct line from @TELUSsupport this morning. Thank you very much @HPCanada & Telus Support for your wonderful & helpful staff. Both your automated support systems are horribly irritating (at least Telus provided a phone #) but your people were AWESOME

  • zk_lonelion Lonelion (@zk_lonelion) reported

    @TELUS are criminals are scammers on the loose. These criminals are to quick to pick up when calling as new customer but try calling as an existing customer, you'll be on hold for 2 hours even to cancel their service

  • TiiraR Tiira (@TiiraR) reported

    @TELUS @TELUSsupport bullshit customer service

  • NormaHoerner Norma Hoerner (@NormaHoerner) reported

    @ThymelessC @TELUS @TELUSsupport Are your neighbours having problems as well?

  • luna_gagan Gagan Luna (@luna_gagan) reported

    @TELUSsupport Two line ported, two to go. Service gone downhill for telus/koodo over the years. A sim card cost $22? Like WTH. I'm glad, I'm moving to another provider.

  • zk_lonelion Lonelion (@zk_lonelion) reported

    @TELUS @TELUSsupport Telus are runned by criminals. If you asked to cancel your service, they will put you in que on hold for over 2 hours and still waiting. Bunch of criminals running this business. These criminals need to be shut down

  • NormaHoerner Norma Hoerner (@NormaHoerner) reported

    @ThymelessC @TELUS @TELUSsupport Thats terrible.