Telus

Telus Outage Report in Smiths Falls, Lanark County, Ontario

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Smiths Falls, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Smiths Falls and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Smiths Falls, Lanark County, Ontario 12/16/2025 00:30

December 16: Problems at Telus

Telus is having issues since 08:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • h0mic1de E͓̽l͓̽i͓̽j͓̽a͓̽h͓̽ aka Doceō Brownstone (@h0mic1de) reported

    @robfoot Nope. If Telus went down it would be. He uses Telus to spy on his people. Notice how that didn’t go down? 🤫

  • Shannon_Newton Shannon 🍁🇨🇦 (@Shannon_Newton) reported

    @ShayeGanam I switched to Telus with the last outage and gotta admit, glad I did!!!

  • skrim0925 Skrim (@skrim0925) reported

    Look out for your people w/ a Rogers carrier ASAP. @Rogers is **** & can't keep 911 open mid acquisition of Shaw Cable. Pay for minutes not a Rogers contract or go to @TELUS or @Bell

  • menzies_charles Martin Menzies (@menzies_charles) reported

    @tamalama67 Shaw Roger Telus they all have worse service than any tel-tech company in the US and a lot worse than in Thailand. I get minimal cell bars at my place now but in Thailand I got cell service on top of their highest mountain never had a dead signal or dropped call.

  • MauimanRob Rob SImpson (@MauimanRob) reported

    @CTVNews still down in NW mississauga for home internet, thankfully my cell is with Telus which works just fine

  • MgS_2011 MgS🏳️‍🌈🇨🇦 (@MgS_2011) reported

    @DavidM_yeg @kim_siever In other words, the backbone of the networks being decoupled from the providers and run as a regulated utility. Its focus is on ensuring the network(s) themselves remain viable … not on whether Rogers, Telus or whomever make a **** ton of money.

  • mdharrington111 Mike Harrington (@mdharrington111) reported

    @BodenschatzRyan Not sure what happened, but near midnight alberta time my Fido phone switched to telus network for about an hour before service was restored, no data but the carrier was indeed telus. I assumed they gave up and made the very deal you are suggesting, albeit very late.

  • jemofalljems Certified Lover Gyal 👑 (@jemofalljems) reported

    @ehdubzzz @Fidomobile Too bad they use Rogers cell towers, so it's basically the same thing my guy. Go Telus or Virgin

  • xuxxsa xx (@xuxxsa) reported

    @VLUTHERR don’t go to telus, I don’t get service in the most random places. must be a lack of towers or sumn

  • politicalamber adrien (@politicalamber) reported

    When millions of Canadians lost their internet due to an outage at Rogers, many people were affected, and yet people were also able to go to relatives' houses and connect to Bell or Telus. If the State controlled one federal wireless service, that option would be off the table.