Telus

Telus Outage Report in Smiths Falls, Lanark County, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Smiths Falls, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Smiths Falls and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Smiths Falls, Lanark County, Ontario 08/15/2025 15:15

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (47%)

    Internet (47%)

  2. Phone (29%)

    Phone (29%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • PHDFarm PHD Farm (@PHDFarm) reported

    Dear @TELUS @TELUSsupport , If you're really valued your loyal customers you would not raise their plans prices and the next day call them to offer them to get more services and offer them a smartwatch or a tablet. I don't need this crap I need money to pay my bills

  • GrizzlyGreg7 Greg (@GrizzlyGreg7) reported

    Okay!! iPhone 12pro, secured. The guy at the Telus store was PHENOMENAL and went above and beyond to help me, to the point where he helped me for an hour after they closed instead of making me come back. That was 12/10 kindness. Unfortunately I cannot stream until Friday due to

  • AppsJoyce joanne joyce (@AppsJoyce) reported

    @adriandix @keithbaldrey @TELUS That's one thing carriers don't want in this fierce competitive world and that is bad press of any kind. Swift to react.

  • HiHi80375208 Hi Hi (@HiHi80375208) reported

    @jjhorgan @TELUS Impotent leader @jjhorgan, making bad decisions!

  • crgallinger Christy G (@crgallinger) reported

    @AmyRComms @TELUS @TELUSsupport I'd switch to Shaw if that's an option. Telus sucks here too, never had a problem with Shaw.

  • waterbuffalo888 Tir (@waterbuffalo888) reported

    @keithbaldrey @adriandix said they begged Telus to be better prepared and they weren't...are they getting penalized? We paid full price for bad service, where's the penalty? Wonder how much they'll bill us for that apology?

  • busdriverlife 🅶🆄🆂 🆃🅷🅴 🅱🆄🆂 🅳🆁🅸🆅🅴🆁 (@busdriverlife) reported

    @keithbaldrey Wonder if you have a telus cell phone and need support if it’s three day wait now lol

  • 6079xSmithxW Winston Smith (@6079xSmithxW) reported

    @Mr_Salmonid @cbcnewsbc It's the failure of Telus and the government. If Telus can scale up to 600 agents in a couple of days the problem was obviously not resources. It was leadership. Follow the money.

  • MedicineMatters Pamela Fayerman (@MedicineMatters) reported

    @CathyElmy @VCHhealthcare Regions have hard borders and only cover their own citizens. VCH problems are supposedly getting addressed by Telus and govt with many more call takers. Duh, right?

  • gdmplanning Greg Mitchell (@gdmplanning) reported

    @keithbaldrey Yup... it’s not the mistake that kills you... it’s how you respond. And in this case, @TELUS answered, took responsibility, and fixed the issue. Worthy of appropriate praise.