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Telus

Telus Outage Report in Smiths Falls, Lanark County, Ontario

Why is my Telus service not working?

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in Smiths Falls, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Smiths Falls, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 7: Problems at Telus

Telus is having issues since 09:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 49% Internet (49%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • BakedGoodsYYC
    Baked Goods (@BakedGoodsYYC) reported

    @Bryson_M Even if failing over to other towers wouldn’t have helped people in Airdrie on Rogers. The 1 telus tower there is well over capacity bcs the landowner of the other tower wouldn’t renew the lease. Across yyc we have similar capacity issues on towers, and loss of towers.

  • 3rdandOak
    Desmond Demosthenes (@3rdandOak) reported

    I'm not saying a damn thing about the great #Rogers meltdown. I'm a Telus subscriber... and I aint messing up any mojo.

  • wasootch
    Shannon (@wasootch) reported

    @TeacherMr_G Telus sent someone door knocking to our door last night to try and capitalize on it. The guy specifically referred to the outage.

  • VisionTO2100
    Rowland Hansen #LogosMatters (@VisionTO2100) reported

    @AmitAryaMD Those who wish to can switch to Bell and/or Telus. Rogers does not have a monopoly. You are actually making a good case for outright health care privatization. Rogers' problems (both short- and long-term) will get resolved precisely because they face competition.

  • KBtheSafetyGuy
    The Safety Guy (@KBtheSafetyGuy) reported

    @ShaneWenzel Only if they want their stock to drop like a rock and their customer base shifting to Bell and Telus. There will be more.

  • Madkat03
    Madkat03 (@Madkat03) reported

    Hey @TELUS @TELUSsupport what's going on with your service today

  • jen_sipkens
    jen_sipkens (@jen_sipkens) reported

    @ShayeGanam haha, Telus - who had issues with their email server - I didn't have access to mine for a month!

  • JackieBee_16
    JB (@JackieBee_16) reported

    Tigers going down for 24 hours is further proof why we can’t have one company monopolizing everything. Bundle services can suck it…I’ve got Telus for tv/internet and Rogers for cellphone - but I will never have everything under one company.

  • JackieBee_16
    JB (@JackieBee_16) reported

    Rogers going down for 24 hours is why we can’t have one company monopolizing everything. Bundle services can also suck it…I’ve got Telus for tv/internet and Rogers for cellphone - but I will never have everything under one company.

  • abosse2001
    austinbruski (@abosse2001) reported

    @FP_Champagne No! Don't talk to telus and bell! The CEO of telus and bell are already buddies and work together. We don't need them being friends with Rogers also, That's the very last little bit of competition, if you can even call with that, that we have left. ******* idiot