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Telus

Telus Outage Report in Smiths Falls, Lanark County, Ontario

Why is my Telus service not working?

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in Smiths Falls, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Smiths Falls, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 49% Internet (49%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • LLSaunier
    Lynda-Lee Saunier (@LLSaunier) reported

    @TELUSsupport Oh my gosh worse experience ever!!!! #telus my account is being remotely altered. Very unsettling will definitely change service providers. Be careful Canadian consumers

  • rainbowicus
    Rainbowicus (@rainbowicus) reported

    update time: Theres been problems with the internet. Telus keeps saying everything should be ready to be set up but they keep just not coming to get things done. I'm not sure when they will actually stick to their word, so I'm not sure when I can stream again. I miss y'all

  • SpaceMutiny
    Laharl (@SpaceMutiny) reported

    I only decided to get tested when I was using Telus's Heath app and just plugged in two of the major issues I have been having for the past few days now (Running Hot and cough) into it and both times it says, "You may have the plague. Maybe get tested so I did."

  • BrownGuyMadeIT
    BrownGuy (@BrownGuyMadeIT) reported

    @dpfilmmkr @TELUS Telus has been one of the worst since sept …

  • IlyonLikesCats
    cohost.org/ilyon (@IlyonLikesCats) reported

    @JechtMurray @dominharvia @LukeEnEss I think they're only out West, Telus subsidiary. No contract, monthly plans, credit for your phone if you don't bring one. Awful, but better than the rest

  • BrownGuyMadeIT
    BrownGuy (@BrownGuyMadeIT) reported

    4. 1.5 hours on the phone with Telus and my issue still isn't resolved

  • lumpiadreams
    o w o (@lumpiadreams) reported

    @TELUS @TELUSsupport I'm so upset. I've been a Telus customer for over five years. This is so disappointing

  • lumpiadreams
    o w o (@lumpiadreams) reported

    @TELUS @TELUSsupport y'all make me wanna cancel all my services istg I should've switched to shaw

  • SpaceMutiny
    Laharl (@SpaceMutiny) reported

    I only decided to get tested when I was using Telus's Heath app and just plugged in two of the major issues I have been having for the past few days now (Running Hot and cough) into it and both times it says, "You may have the plague. Maybe get tested." So I did.

  • dpfilmmkr
    dp (@dpfilmmkr) reported from Winnipeg, Manitoba

    @BrownGuyMadeIT @TELUS I can kinda see it now. They promised me half of what I was paying on my monthly payment previously, but never got it, and now it's too late to cancel. It's still lower than what I was paying before, but kinda wish I just bought the new iPhone 14 Pro Max instead.