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Telus

Telus outages and service status in Sorrento, British Columbia

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Full Outage Map
  • Telus generated 0 outage signals in the last 24 hours around Sorrento, including 0 direct reports.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Sorrento, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sorrento, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 21: Problems at Telus

Telus is having issues since 10:00 AM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Sorrento, British Columbia

The most recent Telus outage reports came from the following cities: Chase.

CityProblem TypeReport Time
Chase Phone 1 month ago
Chase Phone 1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near Sorrento, British Columbia

Latest outage, problems and issue reports in Sorrento and nearby locations:

  • TylerJRHarper
    Tyler J.R.Harper (@TylerJRHarper) reported from Chase, British Columbia

    I still don't understand how @TELUS was able to buy @masconcable meaning both internet options in my village are controlled by 1 company. How is this not a monopoly? Tech support ends at 8pm and I have been waiting for an agent for nearly 20 minutes

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • CountryMusicEmo
    EMO LEBLANC™©®🎙️ RECORDING ARTIST 🇺🇸 (@CountryMusicEmo) reported

    I have to say that @TELUSsupport @TELUS is the biggest pain in the *** ! Customer Service Sucks and their service is the shits ! But they don't care because the stupid idiots who use Telus will buy **** on a stick !

  • MiekeWasHere
    Mieke (@MiekeWasHere) reported

    @TELUS @TELUSsupport you guys are 100% losing customers due to your horrible customer service. Your AI agent is useless on the phone "I understand" humanising comments being repeated is a waste of everyone's time. No option to bypass the 5 mins of BS with AI agent verifying, only to have to do it again. A lack of proper training in your overseas call centre is obvious. Again, with redundant language meant to intimate an effort to manage expectations, but all it's doing it wasting more time on both ends. That a person needs to get transferred to multiple departments to deal with any services screams disorganisation. What should have been a 15-20 minute call (including hold time) was 2 hours yesterday, with no solutions due to errors on your end "we will call you back in 24-48 hours" on a time sensitive matter that your competition was able to address in 15 mins TOTAL time on the phone. Crazy idea, maybe instead of gauging us to keep the upper brass earning way more money than any company CEO deserves...you can bring customer support back to Canada. You know, make jobs for Canadians. DO NOT REPLY TO ME ON THIS.

  • sphericalshield
    Spherical Shield (@sphericalshield) reported

    The only issue I had with @TELUS being with them for just under two months, was that their computer agent was responding incorrectly and it took me a long time to get to a human. The humans were great. I was not on earbuds. I was talking directly into my phone. It was not me.

  • remtotheb
    rem (@remtotheb) reported

    had to go to telus today to fix my iphone and unsuccessfully tried to hide all of my hucklerobby art 😭

  • yybq58dkmb
    Riley. (@yybq58dkmb) reported

    @PlantLady_y @FrankGrimes_Jr Thoughts on Telus? Or **** also.

  • jaimepern
    Jaime (@jaimepern) reported

    Realizing they are exactly the same, who is slightly less awful for home internet/tv, Telus or Rogers? My Telus deal is up so I’m trying to decide what to do but I also need someone to tell me what to do.

  • nuocmami28
    Indiana Jones (@nuocmami28) reported

    @TELUS why doesn’t your service actually work and why is it that when I have a problem I am talking to someone from a different country who doesn’t seem to know what’s going on 99% of the time?

  • chappy310
    Shane Chapman (@chappy310) reported

    @EltonJohnsGimp @ryanwhitney6 I can’t use my Telus tv from Canada in the US. I’m sure there’s a way, but I’m 43 years old and ******* stupid with technology

  • formula1_ca
    Clive Bottomley🇨🇦🏁 (@formula1_ca) reported

    What the heck is going on @TELUSsupport ? Haven't been able to make a call all day on Telus mobile, still not working at 10pm. "All circuits busy" message all day. When will this be fixed? I'm in Vancouver.

  • KamWebbwo7e
    Kam Webb (@KamWebbwo7e) reported

    @TELUSsupport we spent a total of of three hours on hold. Your reps would periodically answer & then transfer the call to another rep but no one knew how to help us. We are cancelling all our phones and homes services with you tomorrow. Worst customer support. @TELUS