Telus outages and service status in Sorrento, British Columbia

Problems in the last 24 hours in Sorrento, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sorrento, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Sorrento, British Columbia

Latest outage, problems and issue reports in Sorrento and nearby locations:

• 
  Tyler J.R.Harper (@TylerJRHarper) reported 38 minutes ago from Chase, British Columbia

  I still don't understand how @TELUS was able to buy @masconcable meaning both internet options in my village are controlled by 1 company. How is this not a monopoly? Tech support ends at 8pm and I have been waiting for an agent for nearly 20 minutes

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Aaron Wallace (@Airor22) reported 7 minutes ago

  @JonFraserTF @TELUS Im going to dump them soon also Jon. Same as you. Been with them probably even longer. Let me know if you find a decent provider or who you are thinking of going with? I wish X made a privacy focused phone and offered service via starlink dtc.

• 
  TELUS Support (@TELUSsupport) reported 8 minutes ago

  @Minaxi_VZ We're glad to hear that the technician visit has been booked for you. If the issue is determined to be on our side, you will not be charged the $200 technician fee. That charge only applies if the technician finds the issue is not related to TELUS equipment or network.

• 
  Salman (@salmanesmaili) reported 9 minutes ago

  Hey @TELUS @TELUSsupport Today I spent over 50 minutes on the phone just to add ONE channel to my TV package. It’s 2026. We have AI agents, autonomous vehicles, and instant digital banking. Yet a basic account change still requires nearly an hour with customer service. This isn’t a technology problem—it’s a customer experience problem. Do better. #TelecomMonopoly #LackOfCompetition Cc: @CRTCeng

• 
  Bad Pitt (@thebaddestpitt) reported 9 minutes ago

  @TELUS @garymasonglobe Don’t do DMs. Do it publicly so we can shame your brutal customer service.

• 
  Gerald Andrew Krook (@GeraldKrook27) reported 13 minutes ago

  Canadians 🇨🇦 if you subscribe to Roger's. Have an internet or cell phone plan Cancel it. Change providers. This is required as a statement against the removal of Hockey Night in Canada 🇨🇦 Roger's doesn't care about tradition or you. Just profits. BELL AND TELUS ARE BETTER OPTIONS

• 
  JABO Vancouver (@jabo_vancouver) reported 18 minutes ago

  @SluaghainO @TELUS Nah, the Telus internet is down here.

• 
  Brady Stead 🇨🇦 (@BradySteady) reported 23 minutes ago

  @garymasonglobe @TELUS Horrendous customer service.

• 
  AlexFromVan (@AlexaNorton9) reported 23 minutes ago

  @JonFraserTF @TELUS never been and never will

• 
  Camo Strait (@BritteS59065) reported 24 minutes ago

  @JonFraserTF @TELUS I have a 60 year old Telus building on my block ,never been maintained, A real eye sore ,Been trying toget ahold of someone about the build for 5 years, it’s not possible,disgusting behaviour from Telus .

• 
  Warlok (@TheOnlyWarlok) reported 29 minutes ago

  @JonFraserTF @TELUS Years ago after cancelling TELUS cell phone service in the 90s, I had to chase Teleus for a year to get back money they owed me from charging after the fact. Several calls to several levels of help later, I eventually got them to send me a cheque. It seems they didn’t learn.