Telus

Telus Outage Report in St. Thomas, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in St. Thomas, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in St. Thomas and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in St. Thomas, Ontario 12/21/2025 10:20

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near St. Thomas, Ontario

Latest outage, problems and issue reports in St. Thomas and nearby locations:

  • JruGordon The Real Jrü Gordon (@JruGordon) reported from St. Thomas, Ontario

    @dabloat @freedomsupport Exactly. Rogers/Fido/Chatr is having issues too. I've heard Telus/Koodo and Bell/Virgin are also having issues. No word yet on SaskTel, Vidéotron, or TBayTel though

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • JoshArbess Josh Arbess יהושע בן-אליעזר (@JoshArbess) reported

    @rcarrick Quite the opposite with @TELUS. Never been on hold for more than 10 minutes before reaching an agent.

  • timbenwell Tim Benwell (@timbenwell) reported

    Hey @TELUS why is your public Wi-Fi so rubbish? I pay a fortune for your services at home and it never connects properly out and about. Never used to be like this with Shaw Open.

  • RoadSafetyMan1 RoadSafetyMan1 (@RoadSafetyMan1) reported

    @TELUS you’re internet sucks and now you’re Optic TV doesn’t work. What is wrong with your company, all agents are busy, stay on the line. #terribleservice

  • jimwilkie Jim Wilkie (@jimwilkie) reported

    @rcarrick Telus was always brutally slow, but I haven't needed to call them for quite a few months.

  • jayjmoore17 Jay Moore (@jayjmoore17) reported

    @Mandoline79 I almost switched to them from Telus and I am so glad I went with Virgin instead. Heard so many bad things about Koodo

  • BaillieIan Ian Baillie (@BaillieIan) reported

    @TELUS can you change your trainwreck of a phone system so people don't need to spend an hour on the phone to get support?

  • mcmillan Rob (@mcmillan) reported

    @snarfmason I grabbed the Telus boosters which is their budget mesh. Helped a bit, but I was having some issues with my client adapter, so figured I'd go for the drop since it was only ~$200 to install. I would have been happy with consistent 300! Mine was sometimes 50 with random dc's.

  • BaillieIan Ian Baillie (@BaillieIan) reported

    Hey @telus if I stop paying my @masconcable will you call us? We need to get a hold of you- but we call and call and then it rings and someone never answers the phone. Its the worst system ever.

  • silent_node 👾👾👾 Silent Node 👾👾👾 (@silent_node) reported

    @Aprime @TELUS I have them blocked. Spam calls from trying to sell me **** all the time. I work on call 24/7. They don't seem to get that I need to sleep, and calling me at "dinner time" doesn't help. It's been fine since I had my phone block all their calls.

  • AlbertaPAH Alberta Political Accountability Hub (APAH) (@AlbertaPAH) reported

    Municipal governments like the ones in Olds and Brooks have done infinitely more to advance broadband access in their communities - and have done it cheaper, faster, and better than the UCP and Telus ever could. Support that model. Don’t give more cash to Telus.