Telus Outage Report in Terrace, British Columbia

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Report a Problem

Full Outage Map

Problems in the last 24 hours in Terrace, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Terrace and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

1. 

   Internet (48%)

2. 

   Phone (27%)

3. 

   Wi-fi (10%)

4. 

   TV (6%)

5. 

   E-mail (5%)

6. 

   Total Blackout (4%)

Live Outage Map Near Terrace, British Columbia

The most recent Telus outage reports came from the following cities: Terrace.

City	Problem Type	Report Time
Terrace	Internet	one month ago
Terrace	E-mail	2 months ago
Terrace	Internet	3 months ago
Terrace	Internet	6 months ago
Terrace	Internet	10 months ago
Terrace	Phone	one year ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• Pat Guist (@guist_pat) reported 6 minutes ago

  @TELUSsupport Does anyone have the problem you phone TELUS support told the wait will be an hour......use the call back option! Sit & wait phone never rings and like magic you get a notification you have VM & it’s TELUS SAYING THEYLL HAVE TO CALL BACK🤬Major Fail @TELUS

• Taka🖖🇨🇦 (@TakaakiMasuda1) reported 7 minutes ago

  @smgrinus Shaw internet 300. But after all the rental of pods and modem and landline, the cost was $186/mo. The new TELUS one is fiber so it’s fast and it’s $135/mo. We kept landline for emergency use to contact home

• Gaurav (@Gaurav78607410) reported 9 minutes ago

  @TELUSsupport Hello, I m Telus mobility customer. I have current due around 600$ but I didn’t use my connection for last 3 months as I was out of country for some urgent travel and had asked to hold connection by calling customer Care before I left seems which wasn’t taken care.

• Michael Sachs (@michaelasachs) reported 9 minutes ago

  Anyone else in #Richmond suffering with a @TELUS internet outage?! I am waiting for a callback since wait times are like 1.5hrs @TELUSsupport

• TheCanuckian, Mullet-in-Chief 🇨🇦🤟🇨🇦🤟🇨🇦🤟 (@TiniZnayesh) reported 11 minutes ago

  @Hugospice @TekSavvyBuzz @Bell The smaller players leverage infrastructure from Tier 1 (Telus / Bell, etc...) at a bulk discount and resell it to you at a markup. Canada's issue is a Tier 1 issue. With the CRTC cosigning it - I'm guessing infrastructure costs are a factor.

• Cynthia (@cynthiiaaxo_) reported 13 minutes ago

  Thanks for sending an idiot technician to my place to play with some grass outside and then leave. Why would they not buzz my apartment number when they are here or call me? Bye SHAW! I’m going with Telus!!!

• Adi lally (@adifood1234) reported 13 minutes ago

  @cynthiiaaxo_ @Shawhelp Ya you can leave with Telus but the service isn’t great. I left Telus because the internet would cut out a lot tv barley ever worked. With Shaw everything has been working fine don’t get me started with @TELUSsupport agents.

• Taka🖖🇨🇦 (@TakaakiMasuda1) reported 14 minutes ago

  @smgrinus Yeah I can’t recall the speed but it was slow (not sure how fast internet 300 is but it’s not fibre) and lots of drops and wireless coverage was terrible despite having 3 ‘pods’ TELUS gave us free wifi booster and I’m able to get wifi upstairs whereas previously it kept dropping

• Simon (@SighmanCanada) reported 15 minutes ago from Okotoks, Alberta

  @Shawhelp you guys need to get your support, apps and chat features fixed. 2 hours on chat and it just closed... The app crashed. No answer or anyone that seems to be able to help or fix an issue I've had for 5 weeks. Fed up and grumpy....@TELUS wanna buy out my contract?

• Puck Lover (@puck_lover) reported 16 minutes ago

  @TELUS Too bad its not available 🙄