Telus outages and service status in Terrace, British Columbia

Problems in the last 24 hours in Terrace, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Terrace, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Colin Regan 🚀 (@engalicorn) reported 7 minutes ago

  @JonFraserTF @TELUS Yeah my experience last month with them was brutal. Activated international roaming online no other option. Turns out Seattle isn't international. $100 worth of roaming fees before I even left the airport @ $5/mb They text me "Text ROAM" to activate timing. "How embarrassing there's been an error" 2 hrs with tech support no solution. Bought $25 dollar esim online. Unlimited data for 5 days. 1/5 the cost of Telus Roaming plan that I can't add. Now I know.

• 
  Here for Now (@CardozaBuilds) reported 11 minutes ago

  @JonFraserTF @TELUS My Bring It Back with Telus ended mid April. I paid out the hardware and ported to Rogers. I had had enough of their poor service, inconsistent network and their need to charge for a new SIM card even though it was their recommendation as a possible remedy to my network issues.

• 
  Deb Mullen (@djmullen52) reported 11 minutes ago

  @JonFraserTF @TELUS Sadly they are pretty much all the same. Ok if you are a new customer, get a deal, then start raising the price till you call. It all falls apart after that.

• 
  Re Boot (@rebo0ot) reported 11 minutes ago

  @DaBluedudeGames @TELUS @TELUSsupport They’ve never ever spent any money 💰 on web development. Try logging in and navigating around in different areas. It’s a cringe experience. And their mobile app is worse if that’s even possible but they managed to succeed.

• 
  Robert Occhiuto CPA CA (@RobertOcchiuto) reported 14 minutes ago

  @JonFraserTF @TELUS Telus went downhill. They don’t want business. Their rates are not competitive with Bell. Customer service all overseas. I stopped supporting companies that don’t hire Canadians.

• 
  Dividend Alex (@AlexSS94736924) reported 14 minutes ago

  @JonFraserTF @TELUS Ever since their customer service switched to 100% AI it’s useless; going to switch soon too

• 
  Alexander Grant (@bk1022) reported 16 minutes ago

  @PsudoMike Okay. Although I guess I'd say there is no longer an incentive to buy hardware from Telus. Telus's best customer retention pricing is still worse than BestBuy, let alone other places.

• 
  Jonathan (@kingofvictoria) reported 17 minutes ago

  @JonFraserTF @TELUS @TELUS needs to revamp their customer service. We need to speak to Canadians that actually speak English or French. Quit offshoring your customer service.

• 
  Ben Leonard (@dailygallows) reported 17 minutes ago

  @JonFraserTF @TELUS Had the same issue with Rogers last month. It ended with me uttering the words ‘I’ve been a customer for 13 years and don’t want to leave, do you not see how insane this is?’

• 
  PsudoMike 🇨🇦 (@PsudoMike) reported 23 minutes ago

  Telus starts charging $15 for SIM cards today. CRTC bans activation fees tomorrow. They didn't remove the fee. They renamed it. A SIM is literally required to use the service. The CRTC flagged this as a potential violation. Telus did it anyway. Canadian telecom policy is basically whack a mole, except the carriers always hit back.