Telus outages and service status in Terrace, British Columbia

Problems in the last 24 hours in Terrace, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Terrace, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Zel ☂️🌥 (@Zeleros71324) reported 4 minutes ago

  The Canadian government really needs to start regulating cellular network providers cause tell me why ******** Bell and Telus are allowed to advertise 5G+ services in my area when their towers are outdated and only offer up to LTE+, and often regular LTE and 4G

• 
  bijboutique (@bijboutique1) reported 6 minutes ago

  @TELUSsupport @TELUS so I call for assistance to fix my freezing cable and you tell me I have to switch to your fiber network. Get lost! If you think you can force me into a service I don’t want then you have lost the following: Cable internet 5 cell phones Home security @Rogers

• 
  PsudoMike 🇨🇦 (@PsudoMike) reported 6 minutes ago

  Vancouver council votes this Wednesday on pausing new AI data centre approvals until the city builds an actual framework for water, power, and noise impacts. Telus has two projects riding on it. Asking a company to prove it won't strain the grid before shovels go in the ground is normal due diligence, not overreach. If a project can't survive that review, it was never going to be a good neighbour.

• 
  Sam Hauck (@Sam_WineTeacher) reported 7 minutes ago

  @TELUSsupport No, thank you. We still have Telus for our phones but finally dumped them after a couple of months of extremely frustrating lack of service and support (HOURS) on the phone trying to rectify several price increases and later, cancelling services yet still being billed!!

• 
  Philip Elder (@MPECSInc) reported 7 minutes ago

  Yes. I watched a client, who became a friend and then helped us start our business in 2003, get decimated by TELUS when they started cutting off the residuals to privately owned stores. They finally just gave up because the "new" make the sale structure with no residuals was insane. I'm sorry to say it, but I _KNEW_ that's where the BPOS then O365 then M365 then Azure residual/remuneration structures would go. All of those big signing bonuses in the beginning are gone now. Large hosting houses were decimated selling M365 a shell of their former selves good people out the door. Why? The answer is obvious, and known by us, but for over libations. ;-) This particular Cloud First IT Company is doing what any company like it needs to do to survive: SELL SELL SELL! Most Cloud First customers, not clients, have no interest in the managed support fees. They'll happily open a ticket and strangle the neck of the Cloud First IT Company when M365, AWS, G00g Cloud, or other goes offline. What an ugly position to be in. :-( Thanks, but no thanks.

• 
  bijboutique (@bijboutique1) reported 14 minutes ago

  @TELUSsupport @TELUS how much more do we have to pay to have cable that actually works when we want to use it? Stuff your fiber. After you ripped up My property and have REFUSED to fix it I will NEVER GET YOUR FIBER. But I will Be suing your contractors.

• 
  Douglas Mark (@DouglasJMark) reported 15 minutes ago

  Finally got through to Bell yesterday afternoon on a Sunday. Had to push tech support hard but respectfully. Thankfully, a manager called me back and pointed out that our original static IP address now belonged to someone else (I figured as much). He said static IPs are in limited supply apparently and it might be hard to get it back?!! 🫨 He promised to send a tech over in the morning to try and fix it (no guarantee we'll get our static IP back and might face more delays to reconnect to Telus Health). The Bell technician will have unlock our phone router to allow SIP lines to by restored. 4 days of lock out is not acceptable for our patients and I will push for better with a guarantee for fast response if our static IP goes down by some tech glitch in the future. Hope this will soon come to an end 🙏

• 
  भव्य खनेजा (@bhavykhaneja) reported 18 minutes ago

  @TELUS The service was canceled 3 months ago and i got charged with $6.78 and got no refund of $15.68 the account have no number this is ridiculous.

• 
  LookInTheMirror 🇨🇦 (@Cyberia35267623) reported 21 minutes ago

  @lesterbenz I was with them before my phone **** the bed and had to get a new one. I loved the $40 plan.. Now I'm paying just over $140 for another year until my phone is paid off with Telus.

• 
  Lauri (@Lauri40681301) reported 23 minutes ago

  Did Telus internet just go down? We were watching the soccer game & nothing now