Telus

Telus Outage Report in Val-David, Laurentides, Québec

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Val-David, Québec

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Val-David and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Val-David, Laurentides, Québec 12/15/2025 00:45

December 15: Problems at Telus

Telus is having issues since 07:00 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • discoprincess Meh-lissa 🇨🇦 (@discoprincess) reported

    Yes there is a major Telus outage You can't even access their outage page 🤘

  • zulu153 Zulu (@zulu153) reported

    @HalversonTrevor @TELUSsupport Its not a Telus fault that your phone notification setting is incorrect. It is the fault of you phone OS or your inability to program it correctly. You need to take ownership of your problems.

  • zulu153 Zulu (@zulu153) reported

    @Mona_Robertson @TELUSsupport That's why is was fantastic that the backup messenger system worked and most customers got service notifications on their phones. Great thinking Telus!

  • robo_james James Fournie (@robo_james) reported

    my colleague couldn't use MFA because Telus is down so we tried installing the MS Authenticator app, but of course it required an MFA challenge to set up :/

  • mac_karrie Karrie MacDonald🏳️‍🌈💉💉RP Warrior (@mac_karrie) reported

    @insaniacTV @Regnillif @TELUSsupport Oi. I guess the city has to shut down because their contracts are Telus....lol.

  • fayewest66 Faye West 🇨🇦 (@fayewest66) reported

    @shmitzysays I lost service for about 5 mins. Telus in Edmonton.

  • death_by_meteor Cosmic Doomrock, Now Double Jabbed (@death_by_meteor) reported

    @Crackmacs @virginplus Funny, I have the exact opposite problem on the same carrier. Voice calls work, data absolutely does not. That Telus outage must be massive...

  • zulu153 Zulu (@zulu153) reported

    @jypseywheel @TELUSsupport I still think that Telus has,by far the best internet service with their PureFiber at office or home. All you then need to back up their mobile service is a voip number and service (mine cost $0.85 per month) and a free voip app on your phone (free).

  • ThreeTabbies Joanne Nemeth (@ThreeTabbies) reported

    @CTVNewsAndrew Was showing no service for TELUS on my cell a few minutes ago, now four bars 👍

  • MrChicoValdez Chico Valdez (@MrChicoValdez) reported

    ...I asked what he needed and he said he was trying to text or call his wife to come get him and he couldn't get anything to work. I told him what I knew and he said he was also using Telus. I suggested he pop inside and explain his problem to London Drugs customer service...