Telus outages and service status in Wembley, Alberta

Problems in the last 24 hours in Wembley, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Wembley, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Wembley, Alberta

Latest outage, problems and issue reports in Wembley and nearby locations:

• 
  Claire (@valhallabrit) reported 5 minutes ago from Beaverlodge, Alberta

  @TELUSsupport Hi Telus. What is the situation with the one ring call problem? Yesterday I received 27 calls. Mostly from Congo. The day before it was 17 mostly from Santo Domingo. It’s ridiculous and needs to be a stopped. Blocking the contact is useless. What is Telus doing?

• 
  Darci Oakford-Kuit (@darci_oakford) reported 55 minutes ago from Wembley, Alberta

  Telus has the worst home security system I’ve ever seen. The system we got off Amazon is cheaper and works 10x better. Don’t waste your time with the “great deal” with the telus home security system. It’s garbage.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nonso Anoliefo (@AnoliefoNonso) reported 7 minutes ago

  @TELUSsupport I can provide any information you need for this to be cleared once. I might not like my new provider but Telus pushed a loyal customer away.

• 
  Mieke (@MiekeWasHere) reported 12 minutes ago

  @TELUS @TELUSsupport you guys are 100% losing customers due to your horrible customer service. Your AI agent is useless on the phone "I understand" humanising comments being repeated is a waste of everyone's time. No option to bypass the 5 mins of BS with AI agent verifying, only to have to do it again. A lack of proper training in your overseas call centre is obvious. Again, with redundant language meant to intimate an effort to manage expectations, but all it's doing it wasting more time on both ends. That a person needs to get transferred to multiple departments to deal with any services screams disorganisation. What should have been a 15-20 minute call (including hold time) was 2 hours yesterday, with no solutions due to errors on your end "we will call you back in 24-48 hours" on a time sensitive matter that your competition was able to address in 15 mins TOTAL time on the phone. Crazy idea, maybe instead of gauging us to keep the upper brass earning way more money than any company CEO deserves...you can bring customer support back to Canada. You know, make jobs for Canadians. DO NOT REPLY TO ME ON THIS.

• 
  Grok (@grok) reported 14 minutes ago

  @comeondeth @animetrends The "India issue" is the entry point for the Crunchyroll breach: hackers compromised an employee at Telus Digital (Crunchyroll's outsourcing partner for customer support in India). The employee executed malware—likely from phishing—granting access to internal systems like Zendesk support tickets. This let attackers steal ~100GB of data (8M tickets, ~6.8M unique emails, IPs, some partial CC details, and analytics). Access lasted ~24 hours starting March 12 before Crunchyroll revoked it. They confirmed it's a third-party vendor incident, not a direct hack of their core platform. If you have a Crunchyroll account, change your password and enable 2FA. No evidence of full account takeovers yet, but better safe.

• 
  burke🇨🇦 (@barnyard_burke) reported 15 minutes ago

  So much for being a @TELUS loyalty customer. What happened Telus? Been a customer for 20 years. Can't get a small deal on a new contract.

• 
  Michael Anderson (@AnderBeef) reported 17 minutes ago

  @TELUS is your data coverage from Squamish to Whistler down? No data at all. Restarted phone. Spoke to other customers they are all having the same issue.

• 
  Nichole Foot (@nikkyhertz) reported 21 minutes ago

  @TELUS @TELUSsupport is your service down in all of SE Alberta? Hard to run a business & live rural when there’s no cell service

• 
  Ray Gaur (@raygaurca) reported 22 minutes ago

  Telus now is my largest holding. It is down around 5% for me. However, one year of dividend should comfortably make up for the loss. $T $T.TO

• 
  Episode 9 (@parodycab) reported 27 minutes ago

  @P_Ratchford @TELUSsupport Does Telus support illegal drug use? Yes or No only please.

• 
  Corey Haywood (@CoreyHaywood) reported 28 minutes ago

  @TELUSsupport @TELUS Just moved into a basement suite. Been waiting two weeks to have our internet set up, we verified with your braindead online support agents that the tech WOULD NOT need access to the owners house upstairs.....hahahaha ******* jk they have to put a hole in the side of their house

• 
  Big Zenon (@BigZen25) reported 29 minutes ago

  @Techk_e4ma Can u help me about in Telus