Telus outages and service status in Wood Buffalo, Alberta

Problems in the last 24 hours in Wood Buffalo, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Wood Buffalo, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports Near Wood Buffalo, Alberta

Latest outage, problems and issue reports in Wood Buffalo and nearby locations:

• 
  Barry Reid (@bazwear) reported 8 minutes ago from Wood Buffalo, Alberta

  @TELUS worst GD service in this country… disconnected my service by accident been on call 2 hours transferred 7 different people and still waiting to be reconnected. Take service elsewhere not worth stress

• 
  Darren T. Fowler (@fowlerdt) reported 33 minutes ago from Wood Buffalo, Alberta

  @JulieYAli @patmccombe @Jkenny @shandro @tarajago @BernardoItalia @SteveBuick2 @charlesrusnell @RachelNotley @Albertadoctors @AB_MD_WarRoom @TanyYao @LailaGoodridge @AHS_media Need to get a few payments rolling from selling private healthcare info through TELUS Babylon before he steps down

• 
  grubby (@kris10adams) reported 37 minutes ago from Wood Buffalo, Alberta

  Paid off my cell phone contact with Telus, I’ve never felt so free

• 
  Bill Duncan (@BillDuncan7) reported 38 minutes ago from Wood Buffalo, Alberta

  @mhoskins76 @TELUS @TELUSsupport Mike, they are having a technical issue and are aware of it 😎

• 
  Barry Reid (@bazwear) reported 53 minutes ago from Wood Buffalo, Alberta

  @TELUS speaking with my ninth agent today and still not resolved. Best advice take service elsewhere… customer service sucks

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Canadian❤️ (@SoNaCanada) reported 47 seconds ago

  @TELUSsupport @TELUS @TELUS Loyal for 15 years. Finally got a callback—agent had a child crying nearby, then hung up and never called back. This is not acceptable. Escalate to a manager or retention team or I will consider switching.

• 
  jo (@jo38715302) reported 56 seconds ago

  @CoryBMorgan Have any of the employees of Bell or Telus been fired yet as you can’t understand a freaken word of what they are saying to you when you need customer service? I don’t need to speak to Mary Simon as I don’t need to speak to the CEO of Air Canada. We need to choose our battles.

• 
  Canadian❤️ (@SoNaCanada) reported 2 minutes ago

  @TELUSsupport @TELUS Loyal for 15 years. Tried calling 611 with no luck, but finally got a callback after 3 days—agent had a child crying nearby, then she hung up and never called back. This is not acceptable. Escalate to a manager or retention team, or I will consider switching

• 
  Palestine Will Thrive 🪶 (@FryBreadFreak) reported 3 minutes ago

  sometimes im scared that telus will nuke my house if i try to arg without my vpn on the chance is never zero

• 
  Jon Cowley | Decision Tech + AI Founder (@whatifi_io) reported 3 minutes ago

  I can't even begin to express my extreme frustration with @telus as a company and their customer service workflow. My father passed away 3 weeks ago. I've been trying to settle his account, close accounts, pay bills, etc. I've spent 5 hours on the phone to date... 6 calls. And just received another $500+ "overdue" bill that I settled weeks ago. And you try to call their support number on their website. And instead you get a sales pitch... no opt out. So I "press #" and it kicks you out saying this number doesn't work in my calling area (I'm in Canada). So I write down the number they suggest... only to have it come right back to the same voice workflow... and the same death loop. I was able to reroute my Father's hydro bill in less than 10 minutes. I don't think Telus realizes how much potential revenue they are losing as a result of their clunky, poor quality controlled customer experience. Try to book a call back? Only to be told they will call back in three days... and when they do... the automated voice system is entirely in French.... And EVERY single rep I talk to ends up just trying to upsell me on a new service... when all I am trying to do is shut down my father's accounts, settle his bills, and move on. Every step of my experience with Telus has been unnecessarily painful.

• 
  Jeff (@Boomerjeff) reported 5 minutes ago

  @TELUSsupport I have received a dozen emails about my "account." I've never heard of Telus before these emails. I'm unable to communicate with the stupid bot on your website. How do I find out if I have an account or if someone impersonating me opened an account in my name?

• 
  EMO LEBLANC™©®🎙️ RECORDING ARTIST 🇺🇸 (@CountryMusicEmo) reported 8 minutes ago

  I have to say that @TELUSsupport @TELUS is the biggest pain in the *** ! Customer Service Sucks and their service is the shits ! But they don't care because the stupid idiots who use Telus will buy **** on a stick !

• 
  Ray Gaur (@raygaurca) reported 8 minutes ago

  Telus now is my largest holding. It is down 6-7% for me. However, one year of dividend should comfortably make up for the loss. $T $T.TO

• 
  Mazi Patrick (@nachoxy) reported 9 minutes ago

  @TELUS have the worst customer support I’ve ever experienced. They can’t can’t even keep to their promises @TELUSsupport

• 
  Ken Shapka (@kcshapka) reported 12 minutes ago

  @TELUSsupport I have been trying to get a human to call me for 6 hrs Telus is a joke , charging me $200.00 to have tech come out and not fix the issue then not respond to my request to speak to a human !! @GlobalEdmonton