Telus

Telus Outage Report in Wood Buffalo, Alberta

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Wood Buffalo, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Wood Buffalo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Wood Buffalo, Alberta 11/17/2025 01:30

November 17: Problems at Telus

Telus is having issues since 10:00 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (19%)

    Phone (19%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Wood Buffalo, Alberta

Latest outage, problems and issue reports in Wood Buffalo and nearby locations:

  • fowlerdt Darren T. Fowler (@fowlerdt) reported from Wood Buffalo, Alberta

    @JulieYAli @patmccombe @Jkenny @shandro @tarajago @BernardoItalia @SteveBuick2 @charlesrusnell @RachelNotley @Albertadoctors @AB_MD_WarRoom @TanyYao @LailaGoodridge @AHS_media Need to get a few payments rolling from selling private healthcare info through TELUS Babylon before he steps down

  • BillDuncan7 Bill Duncan (@BillDuncan7) reported from Wood Buffalo, Alberta

    @mhoskins76 @TELUS @TELUSsupport Mike, they are having a technical issue and are aware of it 😎

  • bazwear Barry Reid (@bazwear) reported from Wood Buffalo, Alberta

    @TELUS speaking with my ninth agent today and still not resolved. Best advice take service elsewhere… customer service sucks

  • bazwear Barry Reid (@bazwear) reported from Wood Buffalo, Alberta

    @TELUS worst GD service in this country… disconnected my service by accident been on call 2 hours transferred 7 different people and still waiting to be reconnected. Take service elsewhere not worth stress

  • kris10adams grubby (@kris10adams) reported from Wood Buffalo, Alberta

    Paid off my cell phone contact with Telus, I’ve never felt so free

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • agentfortyfour Landon Carriere (@agentfortyfour) reported

    @BigNasty6oh4 In my area their internet is hands down better then Shaw, but Shaw has better tv services. Shaw’s TV with voice activated remotes are just way better then the atrocious Telus remote I have. Menus are better too.

  • jshebas Joanne Petitclerc (@jshebas) reported

    @TELUSsupport my modem short surged during the storm and is dead I'm waiting for a new one. Meanwhile data is racking up and Telus informed me they can't help refund. 😔

  • kowalat Jo Watier (@kowalat) reported

    Since yesterday none of the 3 cell phones in our house were working since the ice storm outage. Telus, Bell and Rogers! Wasn’t this brought up a while ago that this type of thing can’t happen since most people dons have landlines anymore and rely on our cell phones? 🤬

  • Ernieiceman Ernie Iceman (@Ernieiceman) reported

    Hi @TELUSsupport my wife had your tech in to adjust our telus package. Your support said beforehand my movies, like 50-60 movies, over a $1000 worth will be fine. Your tech adjusts it and now my movies are missing and your support says you can only give us a $100 credit.

  • Onebadmum2 seriously. (@Onebadmum2) reported

    @TELUS it's a lot disgusting that you are pimping purchasing cyber security. Wtf am I paying you for already?

  • SenorT Ty (@SenorT) reported

    @TELUSsupport @TELUS me again. Still no reception to even send a text lol. I'm at the airport haha no service can't send texts. Yall suck. Bush league. Total trash. #telusscam #themasters

  • standupmonkey Terry McGurrin (@standupmonkey) reported

    Hey @AppleSupport my iPhone 13, with background refresh turned off on EVERYTHING, rips through my data. 13 gigs in 20 days without streaming a single thing?! I barely leave my house! With my iPhone 11 I'd avg 2 to 3 gigs per month. Telus says many 13 users have this issue. WTF?

  • AvisekhDas9 Avisekh Das (@AvisekhDas9) reported

    @TELUS sales person commited a price of 59$ but customer care is saying 75$. Upon asking, Sales person stopped picking up call as well. Looks like sales guys are giving false commitments. Need urgent solution.

  • MeanmuthaC 🇨🇦🏒 Chatty Cathy Cody🏒🇨🇦 (@MeanmuthaC) reported

    @RogersHelps I spoke with Anna (Nicole in Moncton) who also had the problem on her personal cell phone and she suggested we use the 1-866-408-5465 line. A Kodo/Telus customer was not having the issue.

  • squidalisha Sidney (@squidalisha) reported

    Switched to Oxio and got unlimited internet at 75MBPS speed for $50 a month. Telus wanted $130 for the same "speed" (even though I never got more than 30 MBPS on a 75MBPS plan). Nice when you can avoid giving the scam artists money.