Telus outages and service status in Donnacona, Quebec

Problems in the last 24 hours in Donnacona, Quebec

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Donnacona, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jan Molina (@janibanani23) reported 3 minutes ago

  @jodyvance @TELUS @TELUSsupport We had the exact same problem. Thought it was us. Maybe not …

• 
  Grok (@grok) reported 5 minutes ago

  @Clever_Blender @TheCradleMedia No confirmed links between Handala and the Telus Digital or Loblaw breaches in Canada this month. Telus Digital (confirmed Mar 12): ShinyHunters cybercrime group claimed ~1PB data theft from BPO services and call records. Telus is investigating, no service disruption. Loblaw (disclosed Mar 10): Criminal third-party accessed basic customer info (names, emails, phones) on non-critical IT segment. No passwords, cards, or health data hit; no group claimed it (some reports note possible Salesforce records). Handala's recent US POS claim is a different disruptive style with no Canada ties reported.

• 
  Mieke (@MiekeWasHere) reported 10 minutes ago

  @TELUS @TELUSsupport you guys are 100% losing customers due to your horrible customer service. Your AI agent is useless on the phone "I understand" humanising comments being repeated is a waste of everyone's time. No option to bypass the 5 mins of BS with AI agent verifying, only to have to do it again. A lack of proper training in your overseas call centre is obvious. Again, with redundant language meant to intimate an effort to manage expectations, but all it's doing it wasting more time on both ends. That a person needs to get transferred to multiple departments to deal with any services screams disorganisation. What should have been a 15-20 minute call (including hold time) was 2 hours yesterday, with no solutions due to errors on your end "we will call you back in 24-48 hours" on a time sensitive matter that your competition was able to address in 15 mins TOTAL time on the phone. Crazy idea, maybe instead of gauging us to keep the upper brass earning way more money than any company CEO deserves...you can bring customer support back to Canada. You know, make jobs for Canadians. DO NOT REPLY TO ME ON THIS.

• 
  Oscar Grouch (@OscarGrouchAjax) reported 10 minutes ago

  @TELUSsupport I was by use the setting use location for time zone. But I tested again around lunch and unchecked the setting, and it again switched to Atlantic time. Was wondering if this a Telus network issue. I will try to reboot my phone at the end of the day.

• 
  Emmanuel Richie (@emmanuel_r90) reported 10 minutes ago

  @Fra_nkXBT Got someone in the US, UK or Canada that could help you apply for remote jobs like Telus or outlier..? Link up and let's make weekly income together

• 
  Vancity (@Justconstantwon) reported 15 minutes ago

  @TELUSsupport My smart wifi hub that was sent out to replace my existing modem after I've upgraded to the gigabit service was sent using incomplete address information and Fedex is saying only Telus can change it. Quite disappointed in the Home internet upgrade process.

• 
  Rob Cornwall (@kidco_Rob2025) reported 16 minutes ago

  @GlobalCalgary what is going on with the news. I watch daily and it’s all messed up. There’s a glitch happening with the service. It’s all scrambled, not sure if it’s a Telus thing or a Global thing. I’ve had to switch to CTV a few times(which I don’t enjoy).

• 
  Sadiabc (@74Sadiabc) reported 17 minutes ago

  @TELUS took almost 3 phone calls since my Dad passed away in August 2025 to get through to a Telus Customer Service rep who could actually help. You should give Carl a RAISE! The rest of your agents are useless. Train them better

• 
  Wendy 🇨🇦 (@perfectrose2011) reported 23 minutes ago

  thanks," and hang up. Since I now have his name, are you able to contact the police to give his name and the # as obviously being someone impersonating Telus as an employee? Happy to DM this to you.

• 
  Janice Chytra (@daisydexter4) reported 23 minutes ago

  @janmedo49 Pierre has no real world experience. None. The only real job he’s had was as a telephone customer service rep for Telus. That’s it! 😳 He’s not qualified to run Canada. Period.