Telus

Telus Outage Report in London, Ontario

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in London, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in London, Ontario 12/12/2025 01:30

December 12: Problems at Telus

Telus is having issues since 01:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near London, Ontario

Latest outage, problems and issue reports in London and nearby locations:

  • FGluns Frank (@FGluns) reported from London, Ontario

    @D420Kato @pokelawls @RogersHelps @Bell Telus only have service on the west coast

  • nigmendra Nig Narain (@nigmendra) reported from London, Ontario

    @TELUS @TELUS: FYI: “We are working hard at reducing service levels” means you are cutting the services you provide. Also, if you’re working hard to do less, you’re doing it wrong. (Sorry to read about how @vsavoia you were treated

  • ChesterSzypula Chester Szypula (@ChesterSzypula) reported from London, Ontario

    @TELUS is the network down?

  • KeeganGoerz Keegan Goerz (@KeeganGoerz) reported from London, Ontario

    @evefavretto @saschasegan @TELUS I mean fair enough I guess. SIM swap scams are getting to be a massive problem… and given how attached folks are to their phone number it would be really rough to have to get a new one.

  • emsadrc2012 EMSADRC2012 ( Jose Sa ) 🇨🇦🇵🇹 (@emsadrc2012) reported from London, Ontario

    Is TELUS service down?

  • KeeganGoerz Keegan Goerz (@KeeganGoerz) reported from London, Ontario

    @saschasegan was reading the Speedtest for Canada and trying to understand the Telus/Bell result. Is it that their 5G works by using 5G and LTE at the same time, hence “5G is just another band on top of LTE”? In short, are they doing MIMO with multiple LTE signals & 1 5G signal?

  • OriginalGoo22 Gapper Habs Fan 76 (@OriginalGoo22) reported from London, Ontario

    @howiethomas @KrisLipscombe @ChristyMin @chevrolet @Nike @TELUS @TSN_Sports They do but it doesn’t mean their sponsor $ is allocated to anyone other than the men’s program. Don’t get me wrong I would love to see it and think they deserve the coverage. I just think you have to get the sponsors to buy in that it’s worth it and for us to support it🚨🏆🇨🇦

  • Timeafit Timea Janos (@Timeafit) reported from London, Ontario

    @TELUSsupport is London Ontario network completely down? Says no service for my entire family? We are all Telus!

  • MPHickie Mark Hickie (@MPHickie) reported from London, Ontario

    @Jayd_Ink As an YYC Shaw & Telus customer in Ontario visiting family, I’m as happy with Rogers as I am with Air Canada right now. Our flight down here was canceled twice, rebooked & then modified 3 times alone. No compensation at all. And now this from Rogers! A ridiculous service debacle!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • NicESpurling Nicola Spurling (@NicESpurling) reported

    I’m a pretty skeptical person, but I was really struggling to tell if this seemed fishy because I was having trouble understanding the person or because it was actually a scam. To be sure, I messaged Telus Support with the details. They confirmed that it was a scam.

  • GeneralDDay General_DDay (@GeneralDDay) reported

    @TELUS can you please fix your website. Im trying to change my optik package but all the site does is pin wheel

  • Tyr07 Mike (@Tyr07) reported

    @TELUS I need a business account and static IPs, I literally have to go to Shaw even though I have telus residential service, because they can't book an appointment until my residential services are disconnected. Working from my home office, can't go for weeks without service.

  • lexar1231 lexar123 (@lexar1231) reported

    @TELUSsupport when are you going to fix the PIK tv Channel management using browser? I don't want to install the Telus app on my phone, seems like a scam to force me to instal app so you can spy on me.

  • Alex_Everatt The Alex (@Alex_Everatt) reported

    Anyone else having issues with @CallofDuty #BlackOpsColdWar lag to the point it's essentially unplayable? I thought it was my ****** @TELUS internet (do NOT get internet from them), but I think it might be the game too. Love to hear thoughts

  • itsdevvu Female Hndrxx (@itsdevvu) reported

    @_iihxxoo i was paying $90 with rogers and they never listened to bargaining. I literally left to Telus for $60 and then Rogers offered me 20 gigs for $45! You literally have to leave for them to listen

  • AlsoKnownAs_AA Algis Akstinas (@AlsoKnownAs_AA) reported

    @gregobr All optics. Investment is % from revenue. BCE Q1 2021 FCF was almost $1B, up 54% YOY. Gov. depreciation incentives decrease profit tax. Regulator keeps competition away. In 2023 after election and tech cycle done, investment % goes down. TELUS indicated lowest CAPEX ever at 14%.

  • Adamtr44 🏒 is 🇨🇦's game (@Adamtr44) reported

    @DuderotomyB12 @cstampeen @TekSavvyBuzz That network bell Rogers and telus build has been paid for 200 times over

  • AliAbu08941619 Abdullah (@AliAbu08941619) reported

    @TELUSsupport Most corrupt service in Canada. Yesterday I witnessed how a friend *** screwed by you. Unexplainable high charges for unwanted junk services, fast talking over the phone to take advantage of immigrants are not new with Telus. Stay away from Telus!

  • kenjurina Ken Jurina (@kenjurina) reported

    @TELUSsupport Hello Telus, Epcor installed a new power pole in our alley. While the power line was properly reinstalled the Telus cables weren’t and they need to be redone. Please DM me for address and service date. Thank you.