Telus

Telus Outage Report in London, Ontario

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in London, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in London, Ontario 01/15/2026 15:35

January 15: Problems at Telus

Telus is having issues since 10:20 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near London, Ontario

Latest outage, problems and issue reports in London and nearby locations:

  • KeeganGoerz Keegan Goerz (@KeeganGoerz) reported from London, Ontario

    @saschasegan was reading the Speedtest for Canada and trying to understand the Telus/Bell result. Is it that their 5G works by using 5G and LTE at the same time, hence “5G is just another band on top of LTE”? In short, are they doing MIMO with multiple LTE signals & 1 5G signal?

  • OriginalGoo22 Gapper Habs Fan 76 (@OriginalGoo22) reported from London, Ontario

    @howiethomas @KrisLipscombe @ChristyMin @chevrolet @Nike @TELUS @TSN_Sports They do but it doesn’t mean their sponsor $ is allocated to anyone other than the men’s program. Don’t get me wrong I would love to see it and think they deserve the coverage. I just think you have to get the sponsors to buy in that it’s worth it and for us to support it🚨🏆🇨🇦

  • emsadrc2012 EMSADRC2012 ( Jose Sa ) 🇨🇦🇵🇹 (@emsadrc2012) reported from London, Ontario

    Is TELUS service down?

  • ChesterSzypula Chester Szypula (@ChesterSzypula) reported from London, Ontario

    @TELUS is the network down?

  • Timeafit Timea Janos (@Timeafit) reported from London, Ontario

    @TELUSsupport is London Ontario network completely down? Says no service for my entire family? We are all Telus!

  • FGluns Frank (@FGluns) reported from London, Ontario

    @D420Kato @pokelawls @RogersHelps @Bell Telus only have service on the west coast

  • KeeganGoerz Keegan Goerz (@KeeganGoerz) reported from London, Ontario

    @evefavretto @saschasegan @TELUS I mean fair enough I guess. SIM swap scams are getting to be a massive problem… and given how attached folks are to their phone number it would be really rough to have to get a new one.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • lynnmercereau Lynn Mercereau (@lynnmercereau) reported

    Had the best service today at Mobile Klinik at Griesbach. I cracked my phone screen just before Xmas and my Telus device care plan directed me there. The manager there was super kind, gave me a great deal on a protector for my new screen, and made everything...simple.

  • JohnnyA45248357 JohnnyA (@JohnnyA45248357) reported

    @BradZiemer Shaw issue I think . No problem with Telus .

  • AnderBeef Michael Anderson (@AnderBeef) reported

    @justBlakePrice Telus customers getting it no issues… all us poor saps who have the trash company #shaw getting the black screen. @Shawhelp

  • funky_coconut Mors (@funky_coconut) reported

    @TwoCowsGames @iupdate one is your cellular service (ie telus rogers tnt etc) and one is your internet. the cellular bars do not represent internet.

  • MarceMortgages Dustin (@MarceMortgages) reported

    @dockevinmcleod Walk in clinics have now turned to online booking. Needed to see a doc to get an X-ray referral after a car battery fell on my foot. Telus health told me just to go sit at the emergency room. Took me 3 days to finally find a walk in for a 3 minute visit to get the referral

  • Dar007 Darnell🇨🇦🇫🇯🇺🇦 (@Dar007) reported

    @PartPhil Shaw having problems, Telus working fine

  • OtisJiryAudio Otis Jiry (@OtisJiryAudio) reported

    @BCLionsDen I live in Poco, and I had no trouble getting it on SportsNet Pacific. I'm not sure what the problem is for everyone. I have Telus. Maybe it's not available on other cable outlets.

  • dc_gamer360 Dan Chalmers (@dc_gamer360) reported

    @tommykippes2 @Sportsnet Telus is working fine. Hearing it's a Shaw issue

  • DarrellCHarvey Darrell Harvey (@DarrellCHarvey) reported

    @BoestMode It’s a problem with Shaw. Telus is fine

  • Thor_Beats Cris Thorne (@Thor_Beats) reported

    @ride_rd It sounds like it’s broadcasting on Telus and the official team account has said it’s supposed to be broadcast on Sportsnet Pacific. Pretty sure it’s a shaw issue.