Telus

Telus Outage Report in London, Ontario

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in London, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in London, Ontario 12/21/2025 12:40

December 21: Problems at Telus

Telus is having issues since 08:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near London, Ontario

Latest outage, problems and issue reports in London and nearby locations:

  • KeeganGoerz Keegan Goerz (@KeeganGoerz) reported from London, Ontario

    @saschasegan was reading the Speedtest for Canada and trying to understand the Telus/Bell result. Is it that their 5G works by using 5G and LTE at the same time, hence “5G is just another band on top of LTE”? In short, are they doing MIMO with multiple LTE signals & 1 5G signal?

  • OriginalGoo22 Gapper Habs Fan 76 (@OriginalGoo22) reported from London, Ontario

    @howiethomas @KrisLipscombe @ChristyMin @chevrolet @Nike @TELUS @TSN_Sports They do but it doesn’t mean their sponsor $ is allocated to anyone other than the men’s program. Don’t get me wrong I would love to see it and think they deserve the coverage. I just think you have to get the sponsors to buy in that it’s worth it and for us to support it🚨🏆🇨🇦

  • FGluns Frank (@FGluns) reported from London, Ontario

    @D420Kato @pokelawls @RogersHelps @Bell Telus only have service on the west coast

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • yesgaranteedyo1 yesgaranteedyourwhorarcoaerdwhosaidadrinnaconcertw (@yesgaranteedyo1) reported

    @mehnaz_1 @ak_shaya jordans retarded . he supoed to send back the dough and he went with telus to cambodia instead of bangladesh and now cambodia told bangledhs to pya nba cs they all snake eater wierdos and now bang thinks jrdns a idiot and telus

  • AverageCdn2020 A Voting Citizen. (@AverageCdn2020) reported

    @koodo They said all units purchased from Koodo/Telus are provided software updates through your network. Not directly from LG

  • BCLIONS_54 Alex McRae (@BCLIONS_54) reported

    Lets solve private vs public efficiency debate. I've been on hold with @Telus for 1.25 hrs. Dropped my Dad off at Abbotsford emergency @Fraserhealth hospital 30 mins later to fix his feeding tube. Lets see which problem is solved first.

  • RileyinAlberta Riley....in AB (@RileyinAlberta) reported

    @TELUSsupport I spent 75 minutes on the phone with a rep who didn’t know what the heck he was doing..then transferred me to Apple Support who could t help me. I’m done with Telus.

  • mcrufus24 Mark Cowlin (@mcrufus24) reported

    @TELUS @TELUSsupport by far the worst customer experience I have ever received...

  • handymanSL Terry Spencer (@handymanSL) reported

    @TekSavvyBuzz @Bell @TELUS Then Telus proceeds to say it’s my own fault for having to much in the network lol. I’ve had more then this in the past with no problem, until they sent me the new modem, since then, it went to hell for speed and reliability!

  • RobeyEdith Geanine Edith Robey (@RobeyEdith) reported

    @koodo Just switched my carrier to you as the Telus tower is 500 metres down the road. My phone says either “no service” most of the time or I get 1 bar occasionally. Why?

  • kaitlynavPZC kaitlyn :/ (@kaitlynavPZC) reported

    @_Claudiageorgia did he have to call his original service provider? i’m thinking i might call telus and get them to switch it over but i’m dreading that so much

  • LLukawesky Luke Lukawesky (@LLukawesky) reported

    Telus internet is pathetic! Slow and keeps cutting out. Am I pissed? Hell yeah!

  • RileyinAlberta Riley....in AB (@RileyinAlberta) reported

    @TELUSsupport I was trying to figure out why I could not create an account with YouTube. I now know it is an upgrade through google. When I tried to make an acct I would get a ”this is restricted by your service provider. As telus is my provider that is who I would go to first.