Telus

Telus Outage Report in London, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in London, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in London, Ontario 12/05/2025 21:25

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near London, Ontario

Latest outage, problems and issue reports in London and nearby locations:

  • OriginalGoo22 Gapper Habs Fan 76 (@OriginalGoo22) reported from London, Ontario

    @howiethomas @KrisLipscombe @ChristyMin @chevrolet @Nike @TELUS @TSN_Sports They do but it doesn’t mean their sponsor $ is allocated to anyone other than the men’s program. Don’t get me wrong I would love to see it and think they deserve the coverage. I just think you have to get the sponsors to buy in that it’s worth it and for us to support it🚨🏆🇨🇦

  • FGluns Frank (@FGluns) reported from London, Ontario

    @D420Kato @pokelawls @RogersHelps @Bell Telus only have service on the west coast

  • KeeganGoerz Keegan Goerz (@KeeganGoerz) reported from London, Ontario

    @saschasegan was reading the Speedtest for Canada and trying to understand the Telus/Bell result. Is it that their 5G works by using 5G and LTE at the same time, hence “5G is just another band on top of LTE”? In short, are they doing MIMO with multiple LTE signals & 1 5G signal?

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • JasonPearson27 Jason Pearson (@JasonPearson27) reported

    Hey @TELUSsupport @TELUS does every SmartHub or Wi-Fi box you supply slow right down after a few months use? I can’t even load a god damn video on my phone anymore while I’m connected to the absolute disgrace you guys call internet. Figure. It. Out.

  • TakaakiMasuda1 Taka🖖🇨🇦 (@TakaakiMasuda1) reported

    @Bland_Dull_Dont No most definitely it is not. But with a slow vaccination plan which they also blamed Telus (for what?) and easing off restrictions on religious gatherings indoors as well as allowing non-essential travels in and out of this province while Covid variants were shown popping up

  • faffymomma Faffymomma (@faffymomma) reported

    @Fraserhealth Got through to phone line and was told its the same system general public has. Told to wait till late night. This a Bonnie henry fail. No planning. No organization. Telus is the worst choice. Ppl are panicking and DBH adds more stress today.

  • joannealisonfox Joanne Fox (@joannealisonfox) reported

    @TELUSsupport followed the steps on the Telus site, and installed the SpeedTest app - which shows download at only 1.7Mbps. This is not enough to support Zoom teaching that I need to do this evening.

  • BrodericCT Broderic (@BrodericCT) reported

    @TELUS I've been on hold for an hour and half after being placed into "priority queue" while trying to sign up for a new plan, is this normal? What should I do here? Not exactly enticing me to sign up for a new plan if this is what customer service is going to be like

  • HarjParmar Harj Parmar (@HarjParmar) reported

    @TELUS worst service experience! Switched from shaw and have regretted it since! Have had nothing but problems with my internet,TV & security and when you call in for service, you get put on hold for an hour just to have some "tech" ask you to unplug and plug in your router.

  • JMS_RainCity 呉春は池田のお酒 (@JMS_RainCity) reported

    @MobileSyrup Well first off, Rogers and Shaw needs to lower price for those who is customer of both to bring better competition vs Telus then it start making sense I terms of competition

  • LittleMissRoRo Robi Wan Kenobi (@LittleMissRoRo) reported

    After an hour being on hold, Kelly from Fraserhealth told me their internet is down and they can’t book an appt for my mom to get a vaccine. #fraserhealth that outsourced #telus for help and still can’t get their **** together.

  • salman_merc Salman Merchant (@salman_merc) reported

    @TELUSsupport not giving me credits that they committed. Also did not refund the charges for the line I returned. Worst customer support. I am getting issues since I have joined TELUS

  • upyourmedia Dan LaRocque (@upyourmedia) reported

    @Shawhelp That never helps, that's why they call me. 1000 MB of space is simply not enough. Gmail offers 10 GB, Telus offers 15 GB. Hard drive space is cheap.