Telus

Telus Outage Report in London, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in London, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in London, Ontario 12/18/2025 17:00

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near London, Ontario

Latest outage, problems and issue reports in London and nearby locations:

  • OriginalGoo22 Gapper Habs Fan 76 (@OriginalGoo22) reported from London, Ontario

    @howiethomas @KrisLipscombe @ChristyMin @chevrolet @Nike @TELUS @TSN_Sports They do but it doesn’t mean their sponsor $ is allocated to anyone other than the men’s program. Don’t get me wrong I would love to see it and think they deserve the coverage. I just think you have to get the sponsors to buy in that it’s worth it and for us to support it🚨🏆🇨🇦

  • FGluns Frank (@FGluns) reported from London, Ontario

    @D420Kato @pokelawls @RogersHelps @Bell Telus only have service on the west coast

  • KeeganGoerz Keegan Goerz (@KeeganGoerz) reported from London, Ontario

    @saschasegan was reading the Speedtest for Canada and trying to understand the Telus/Bell result. Is it that their 5G works by using 5G and LTE at the same time, hence “5G is just another band on top of LTE”? In short, are they doing MIMO with multiple LTE signals & 1 5G signal?

  • KeeganGoerz Keegan Goerz (@KeeganGoerz) reported from London, Ontario

    @evefavretto @saschasegan @TELUS I mean fair enough I guess. SIM swap scams are getting to be a massive problem… and given how attached folks are to their phone number it would be really rough to have to get a new one.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • AnonAcc26762223 AnonAccount (@AnonAcc26762223) reported

    @SashaWylde If you have Telus, they have a service you can opt into that requires any number not on a list you provide to give a code when they call. If they don't enter the code then the call is disconnected.

  • SinglaGau Gaurav Singla (@SinglaGau) reported

    @TELUSsupport Switched from Bell to Telus because of wrong billing issues with Bell. My first bill for mobility and home security, both at Telus are even a bigger disaster !! Call me @ 647-617-9339

  • LuyaoWang_ Elisa (@LuyaoWang_) reported

    @TELUSsupport Hello TELUS! I am also experiencing the same issue. Weak signal to no service.

  • J_L_Walker Jonathan Lloyd Walker (@J_L_Walker) reported

    Hey @TELUS Don't have your call center phone customers saying they are looking to improve service and cost and then proceed to take 10 minutes to finally tell me they're just trying to sell expensive Optik TV that I cancelled 6 months ago. Annoying.

  • albertarulez Matt (@albertarulez) reported

    @Huphoi1 @Shawhelp Best there is. I have NEVER had a problem with Shaw help. Unlike the USELESS Telus goofs

  • kijekijikokwe Charlotte Hunter (@kijekijikokwe) reported

    @crys_tom You could go on Telus Health or some other online GP service (I think OHIP covers that now) and ask for a prescription of Zofran. Works better than Gravol. No drowsiness. Expensive. I can't see any doctor saying no.

  • LuvKimber Kim (@LuvKimber) reported from Surrey, British Columbia

    So after another 58 minutes on the phone with @TELUS and 47 of that on hold…I get another technician sent to my House…but I have to wait another 4 days and no Manager from @TELUSsupport even bothered to pick up…is it just me?? Or does this happen to every long term customer???

  • HarnarinderSin3 Harnarinder Singh (@HarnarinderSin3) reported

    @TELUS Very frustrated for not getting the home internet. Very poor service, thought I was getting associated with a world class company. Been waiting for 9 weeks and still no progress. SHAME!!!

  • 1plus1_is_3 Canadian Truth Seeker (@1plus1_is_3) reported

    @NaomiWong1984 Competition commission of Canada is a pathetic, worse than useless pile of dumb bureaucrats. They should never have let Superior take over ICG. said it wud be good for consumers. Be like letting Bell, take over Telus and Rogers. Imagine if we had 'less' phone competition?

  • eakins_hair DallasEakinsHair (@eakins_hair) reported

    @Coenen87 @TELUS @TELUSsupport I had to do that once with Rogers, on the phone for 3 plus hours and kept getting passed around cause no one knew how to resolve my issue