Telus

Telus Outage Report in London, Ontario

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in London, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in London, Ontario 12/23/2025 23:15

December 23: Problems at Telus

Telus is having issues since 06:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near London, Ontario

Latest outage, problems and issue reports in London and nearby locations:

  • emsadrc2012 EMSADRC2012 ( Jose Sa ) 🇨🇦🇵🇹 (@emsadrc2012) reported from London, Ontario

    Is TELUS service down?

  • Timeafit Timea Janos (@Timeafit) reported from London, Ontario

    @TELUSsupport is London Ontario network completely down? Says no service for my entire family? We are all Telus!

  • KeeganGoerz Keegan Goerz (@KeeganGoerz) reported from London, Ontario

    @saschasegan was reading the Speedtest for Canada and trying to understand the Telus/Bell result. Is it that their 5G works by using 5G and LTE at the same time, hence “5G is just another band on top of LTE”? In short, are they doing MIMO with multiple LTE signals & 1 5G signal?

  • KeeganGoerz Keegan Goerz (@KeeganGoerz) reported from London, Ontario

    @evefavretto @saschasegan @TELUS I mean fair enough I guess. SIM swap scams are getting to be a massive problem… and given how attached folks are to their phone number it would be really rough to have to get a new one.

  • OriginalGoo22 Gapper Habs Fan 76 (@OriginalGoo22) reported from London, Ontario

    @howiethomas @KrisLipscombe @ChristyMin @chevrolet @Nike @TELUS @TSN_Sports They do but it doesn’t mean their sponsor $ is allocated to anyone other than the men’s program. Don’t get me wrong I would love to see it and think they deserve the coverage. I just think you have to get the sponsors to buy in that it’s worth it and for us to support it🚨🏆🇨🇦

  • FGluns Frank (@FGluns) reported from London, Ontario

    @D420Kato @pokelawls @RogersHelps @Bell Telus only have service on the west coast

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Joeyfrancs Joey Franc (@Joeyfrancs) reported

    @KkfromAB @Rogers I was rogers/fido for 24 years reception sucked. Switched to telus its expensive but way better network. Koodo or freedom if u looking for cheaper options

  • JohnGangWarily John🇨🇦🏴󠁧󠁢󠁳󠁣󠁴󠁿🇨🇮🇭🇺🚴 (@JohnGangWarily) reported

    @KkfromAB @Rogers I've been with Telus since early 90's. I have never had an issue yet.

  • btonita Bill Tonita (@btonita) reported

    @TELUS. Hey Telus. Many people in Aspen Trails/Emerald Hills areas of Sherwood Park tell me about the terrible cell coverage in the area. In a community of 100,000 how is this even possible? #strathco #shpk

  • CHROn1Ccannibal Daniel Norman Fox (@CHROn1Ccannibal) reported

    @JustinTrudeau @redcrosscanada Can you protect us against Canada's worst enemy...Telus lol

  • teledestron ★Double 'Oh Jibajawa - The Chorttle Jawalorian®★ (@teledestron) reported

    In my opinion, Telus has the worst Internet speed rates compared to Shaw and Huawei.

  • shipwrek1 shipwrek 🇨🇦 (he/him) (@shipwrek1) reported

    @Altavistagoogle It doesn't but they gave me that box and pik tv and a bunch of other stuff for free. Telus does that all the time if you've been a customer long enough. Never used the pik service because the major networks are usually free here and really only good for news anyways.

  • deepend_tc deepend (@deepend_tc) reported

    @AlexTheGreatish @nicklmg @SnazzyQ Telus is great for the few areas that support Telus fibre.. but anywhere else Shaw does ok. Telus needs to just speed up the rollout lol

  • KrutiSutaria Kruti (@KrutiSutaria) reported

    @TELUS for adt how do I get hold of someone. I keep getting transferred and it's telling me the call center is closed. My alarm tripped and no one called me about it. I want to cancel. And getting increasingly frustrated #telussucks

  • taxbuster88 ziggy stardust (@taxbuster88) reported

    @fanCRTCProfling @Milnoc Hang on. I'll switch to my Guest network....(not pi-holed and should run straight Telus).

  • WalterWhiteAB WalterTheWhite_AB (@WalterWhiteAB) reported

    @jeffHinesyyc @KkfromAB @Rogers I just switched from Shaw to Telus. It's cheap, yes, but you have to switch to roaming to get service outside of the city (or even at the edge of it). And the service can be iffy, but if you never leave a city it's fine.