Telus

Telus Outage Report in London, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in London, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in London, Ontario 12/16/2025 12:15

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near London, Ontario

Latest outage, problems and issue reports in London and nearby locations:

  • KeeganGoerz Keegan Goerz (@KeeganGoerz) reported from London, Ontario

    @evefavretto @saschasegan @TELUS I mean fair enough I guess. SIM swap scams are getting to be a massive problem… and given how attached folks are to their phone number it would be really rough to have to get a new one.

  • KeeganGoerz Keegan Goerz (@KeeganGoerz) reported from London, Ontario

    @saschasegan was reading the Speedtest for Canada and trying to understand the Telus/Bell result. Is it that their 5G works by using 5G and LTE at the same time, hence “5G is just another band on top of LTE”? In short, are they doing MIMO with multiple LTE signals & 1 5G signal?

  • OriginalGoo22 Gapper Habs Fan 76 (@OriginalGoo22) reported from London, Ontario

    @howiethomas @KrisLipscombe @ChristyMin @chevrolet @Nike @TELUS @TSN_Sports They do but it doesn’t mean their sponsor $ is allocated to anyone other than the men’s program. Don’t get me wrong I would love to see it and think they deserve the coverage. I just think you have to get the sponsors to buy in that it’s worth it and for us to support it🚨🏆🇨🇦

  • Timeafit Timea Janos (@Timeafit) reported from London, Ontario

    @TELUSsupport is London Ontario network completely down? Says no service for my entire family? We are all Telus!

  • FGluns Frank (@FGluns) reported from London, Ontario

    @D420Kato @pokelawls @RogersHelps @Bell Telus only have service on the west coast

  • emsadrc2012 EMSADRC2012 ( Jose Sa ) 🇨🇦🇵🇹 (@emsadrc2012) reported from London, Ontario

    Is TELUS service down?

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • smardiac Skinny Genes Foundation (@smardiac) reported

    @TELUS I am setting up an online silent auction to raise money for a Scholarship I've set up in my Dad and Uncle's name. If by chance you read this and have anything you'd be willing to donate, that would mean the world to me. I'd love your help in my mission to reduce these tragedies.

  • busybizby bizby (@busybizby) reported

    @everydaymaya @TELUS @TELUSsupport girl what in ******** i had better speeds than this in 2010 out in the sticks wtf

  • Canadaguy4 Canadaguy (@Canadaguy4) reported

    @ShawInfo What a bunch of **** BEING ON HOLD FOR OVER 1 HOUR NOW ... ON PHONE AND IN CHAT IF @TELUS @TELUSsupport is monitoring this tweeter DM As You can see SHAW DOES NOT CARE ABOUT CUSTOMERS

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    So we have: #CRTC -Lots of #Telus sim swaps . -Telus removing & deleting help others are giving people -Deleting their "porting help" phone # & replacing it with a phone number to the anti-fraud centre and the 2 credit bureau's. -Telus Self-serve is not working for a lots people

  • thelinahage Lina Hage (@thelinahage) reported

    @ShawInfo Hahahaha yeah, right. Your service is terrible, inconsistent and unbelievably slow - even when we’re forking out hundreds of dollars. As soon as Telus is available, I’m out.

  • 06yellowvette 06yellowvette (@06yellowvette) reported

    @Shawhelp Shaw has the worse customer service i think I've ever come across, 2 hour wait time is ******* bullshit,i can see me switching to telus even though they aren't any better

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    Based on the complaints I have seen over the past 10 days, telus is not only deleting info from peoples posts in relation to this, but Telus is also deleting the Telus Porting help phone number from people helping other people due to lack of help from telus itself. #CRTC

  • Cthwilson1 Tom Wilson 🇨🇦 (not hockey player) (@Cthwilson1) reported

    @DrAmirPakdel @shandro And they are paying a premium to Telus for the service

  • effy_terry Organize That (@effy_terry) reported

    @TELUSsupport Carlos a manager from Telus just called me and offered me a $25 credit for the 3 hours it took for “me” to come with a solution to this issue. I told him no thanks.

  • JFents90 Justin Fentie (@JFents90) reported

    @DarciBrianne Mine is up soon and I think I might switch to just internet. If you get a streaming stick you can sign in to sportsnet and tsn apps through your parents cable. I also think telus is better than Shaw fwiw