Telus

Telus Outage Report in London, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in London, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in London, Ontario 12/13/2025 18:00

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near London, Ontario

Latest outage, problems and issue reports in London and nearby locations:

  • KeeganGoerz Keegan Goerz (@KeeganGoerz) reported from London, Ontario

    @saschasegan was reading the Speedtest for Canada and trying to understand the Telus/Bell result. Is it that their 5G works by using 5G and LTE at the same time, hence “5G is just another band on top of LTE”? In short, are they doing MIMO with multiple LTE signals & 1 5G signal?

  • MPHickie Mark Hickie (@MPHickie) reported from London, Ontario

    @Jayd_Ink As an YYC Shaw & Telus customer in Ontario visiting family, I’m as happy with Rogers as I am with Air Canada right now. Our flight down here was canceled twice, rebooked & then modified 3 times alone. No compensation at all. And now this from Rogers! A ridiculous service debacle!

  • OriginalGoo22 Gapper Habs Fan 76 (@OriginalGoo22) reported from London, Ontario

    @howiethomas @KrisLipscombe @ChristyMin @chevrolet @Nike @TELUS @TSN_Sports They do but it doesn’t mean their sponsor $ is allocated to anyone other than the men’s program. Don’t get me wrong I would love to see it and think they deserve the coverage. I just think you have to get the sponsors to buy in that it’s worth it and for us to support it🚨🏆🇨🇦

  • Timeafit Timea Janos (@Timeafit) reported from London, Ontario

    @TELUSsupport is London Ontario network completely down? Says no service for my entire family? We are all Telus!

  • nigmendra Nig Narain (@nigmendra) reported from London, Ontario

    @TELUS @TELUS: FYI: “We are working hard at reducing service levels” means you are cutting the services you provide. Also, if you’re working hard to do less, you’re doing it wrong. (Sorry to read about how @vsavoia you were treated

  • emsadrc2012 EMSADRC2012 ( Jose Sa ) 🇨🇦🇵🇹 (@emsadrc2012) reported from London, Ontario

    Is TELUS service down?

  • FGluns Frank (@FGluns) reported from London, Ontario

    @D420Kato @pokelawls @RogersHelps @Bell Telus only have service on the west coast

  • KeeganGoerz Keegan Goerz (@KeeganGoerz) reported from London, Ontario

    @evefavretto @saschasegan @TELUS I mean fair enough I guess. SIM swap scams are getting to be a massive problem… and given how attached folks are to their phone number it would be really rough to have to get a new one.

  • ChesterSzypula Chester Szypula (@ChesterSzypula) reported from London, Ontario

    @TELUS is the network down?

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • keddieff Freya Keddie 🍊 (@keddieff) reported

    @trawetsnagrom @richardzussman Oh hey, I'm no fan of Telus, or any of the corporate giants. But they've apologized for their part in it & have taken steps to remedy the situation. But people who called 100s of times compounded the problem. When it's my turn, I'll be waiting a few days before I call

  • jfmezei Jean-François Mezei (@jfmezei) reported

    @peternowak @pcguy8088 The MTS aspect is important because MTS was the incumbent in Manitoba, and when Mobility Canada (Telecom Canada for mobile) fell apart, Bell and Telus wanted to get into MB and they were the new entrants and they are the ones that drove prices down since they had 0% market share

  • JamieD81 Jamie Doege (@JamieD81) reported

    @jjhorgan @TELUS Telus shouldn't even have to sya sorry, the millions of idiot bc citizens that flooded the systems should be publically saying sorry it was their fault 150% not Telus.

  • read_donna DRead (@read_donna) reported

    @acoyne says in today’s G&M that all governments have been lousy at pandemic response. Unanswered is who would be better. Private enterprise hasn’t been great either — Telus call centre in BC registration comes to mind. Real problem is Canadian health care fragmentation.

  • GreenMossOnTree Jay Green (@GreenMossOnTree) reported

    @CTVVancouver Misleading headline from corporate media. Telus apologized and took responsibility, which is good. If it's fixed promptly then why the outrage? 1.7 million calls I bet didn't help.

  • jfmezei Jean-François Mezei (@jfmezei) reported

    @peternowak @pcguy8088 Bell Telus also have a no compete agreement, one embedded in their mobile network sharing agreement which is why they refuse to allow the government regulator to see it.

  • bukelacktavose Buke (@bukelacktavose) reported

    @CTVVancouver All Dix had to do is google "Telus problems" before giving them the contract. Entwhistle pays himself 18 million a year if you are wondering why your Telus bill goes up every 6 months. #telus #ripoff

  • wendy_waters Wendy Waters (@wendy_waters) reported

    Apropos of nothing, is anyone else having problems with TELUS mobile phone messaging today?

  • menzies_charles Martin Menzies (@menzies_charles) reported

    @jjhorgan @TELUS Well don't feel bad John we are all disappointed in the entire handing of COVID by your Govt

  • Shoppergurl1 shoppergurl1 (@Shoppergurl1) reported

    @jjhorgan @TELUS You had a year to get this right with all the necessary companies. Another fail by the NDP government.