Telus

Telus Outage Report in London, Ontario

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in London, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in London, Ontario 01/23/2026 21:45

January 23: Problems at Telus

Telus is having issues since 07:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near London, Ontario

Latest outage, problems and issue reports in London and nearby locations:

  • KeeganGoerz Keegan Goerz (@KeeganGoerz) reported from London, Ontario

    @saschasegan was reading the Speedtest for Canada and trying to understand the Telus/Bell result. Is it that their 5G works by using 5G and LTE at the same time, hence “5G is just another band on top of LTE”? In short, are they doing MIMO with multiple LTE signals & 1 5G signal?

  • KeeganGoerz Keegan Goerz (@KeeganGoerz) reported from London, Ontario

    @evefavretto @saschasegan @TELUS I mean fair enough I guess. SIM swap scams are getting to be a massive problem… and given how attached folks are to their phone number it would be really rough to have to get a new one.

  • OriginalGoo22 Gapper Habs Fan 76 (@OriginalGoo22) reported from London, Ontario

    @howiethomas @KrisLipscombe @ChristyMin @chevrolet @Nike @TELUS @TSN_Sports They do but it doesn’t mean their sponsor $ is allocated to anyone other than the men’s program. Don’t get me wrong I would love to see it and think they deserve the coverage. I just think you have to get the sponsors to buy in that it’s worth it and for us to support it🚨🏆🇨🇦

  • FGluns Frank (@FGluns) reported from London, Ontario

    @D420Kato @pokelawls @RogersHelps @Bell Telus only have service on the west coast

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • DavidPOLeary David O’Leary, CFA 🇺🇦 (@DavidPOLeary) reported

    @MarkMcGrathCFP Ya I should give Telus a chance sometime. I've never used them before. Next time Rogers pisses me off I'll take my mobile phone over to Telus.

  • SLThank4thefish Kevin (@SLThank4thefish) reported

    So, Telus (Koodo) sent me a text mid hurricane about an "important message..." with a link for more information. Have not had service for over 48 hrs, and was only recently able to load that link (via a friend's wifi) telling me they're going to waive additional data fees. 🙃

  • Hrbngr_of_btfl Gen_Grevious ∞ (@Hrbngr_of_btfl) reported

    120$/month and my internet is too slow to do a simple google search.. WTF @TELUS, this is such a joke.

  • mattdagley Matt Dagley (@mattdagley) reported

    @Starkat15 @TELUS @TELUSsupport We don't have power and limited cell service due to the Hurricane... I guess?

  • nleblancmsw Nancy LeBlanc (@nleblancmsw) reported

    @stu_neatby Telus. No service at all until this morning and it’s spotty at best.

  • originaltntn thenottakenname (@originaltntn) reported

    Don't know if this will get out. Someone hit a pole in the Passage and thebwores went down, knocking who knows how many out of power again. With Telus, and cell signal is spotty and data either doesn't connect or is dial-up slow. Still says LTE though. Heard Bell is fine?

  • sherwhizt Ї♏ϟυґℯ♏αη 🇨🇦🚴🏻⛷ 😷 wants Safe Schools for Kids (@sherwhizt) reported

    @DeltaBCDad Telus has outsourced most sales and servicing support to another country (likely the Philippines). You might have better luck at a mall Telus outlet.

  • dedrie77 Dee (not the one you know) (@dedrie77) reported

    @DeltaBCDad It was a hold experience with Telus that pushed me to their subsidiary, Koodo. They don't even offer telephone customer support, but it's way cheaper, and I realized that Telus no longer did either.

  • mattdagley Matt Dagley (@mattdagley) reported

    @stu_neatby Telus is slow (NS)

  • mattdagley Matt Dagley (@mattdagley) reported

    @PsychicMedium82 I wish I could watch it. Telus sucks.