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Vidéotron

Vidéotron Outage Report in Burlington, Ontario

Why is my Vidéotron service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Full Outage Map

Problems in the last 24 hours in Burlington, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Burlington, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 7: Problems at Vidéotron

Vidéotron is having issues since 06:00 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  • 59% Internet (59%)
  • 19% Wi-fi (19%)
  • 8% TV (8%)
  • 7% Total Blackout (7%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Burlington, Ontario

Latest outage, problems and issue reports in Burlington and nearby locations:

  • mgamble
    Matthew Gamble (@mgamble) reported from Oakville, Ontario

    @bramabramson @Mark_Goldberg @Bell @Rogers @TELUS @Videotron @ShawInfo The problem today is mostly on inter-carrier calls, so if calls can be routed without using those trunks it would be a big win. I think I’m going to write a follow up post this week with a primer on PSTN routing.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • TheGraceful_1
    Sean Lapalme (@TheGraceful_1) reported

    Curious as to why I'm subjected to CTV/TSN NFL post game highlights on WCAX when CBS goes to bonus coverage. Is this a sim sub issue (I'm on videotron) or rights holder issue. @fagstein any ideas?

  • dillonDD01
    dllongang (@dillonDD01) reported

    @PrimusHelps Still down since 9:40 in Montreal (through Videotron)

  • BenoitVerreaul4
    Benoit Verreault (@BenoitVerreaul4) reported

    @lvitalis @myogui @Videotron Same here in Gatineau. I use acanac and the service leverages videotron lines.

  • DPAIA11
    DP (@DPAIA11) reported

    @Videotron Twice within a week your service shuts down for no reason. What is happening? No internet and no TV?...

  • bella_l64
    BellaL64 (@bella_l64) reported

    @AcanacInc I work from home and have lost many hours of my salary because of this crap. Videotron is up and running already and Acanac cannot solve the issue. What's up with that? I'll be looking for another ISP.

  • Crimsonium
    Frank Morissette (@Crimsonium) reported

    @Videotron the switch or something is down yet again in Saint-Laurent.

  • MoudgilD
    Dharminder Moudgil (@MoudgilD) reported

    @Distributel What caused full province to go off, not sure if videotron is completely down which is impacting. Any more info would be appreciated

  • HjRock
    G.I Joe (@HjRock) reported

    @Videotron @BenoitVerreaul4 Acanac is down in Quebec

  • zaphthegreat
    J.L. Abrassart (@zaphthegreat) reported

    @Videotron my service is also down. I use Acanac. Yes, I reached them and they confirmed that the issue is not on their end, but on yours.

  • zaphthegreat
    J.L. Abrassart (@zaphthegreat) reported

    @Videotron @BenoitVerreaul4 Please stop saying that. Acanac have confirmed to multiple people that the problem is on your end. In fact, you ONLY reply to people who are not pointing that out.