Vidéotron Outage Report in Carignan, Mauricie, Québec

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Problems in the last 24 hours in Carignan, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Carignan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

1. 

   Internet (65%)

2. 

   Wi-fi (14%)

3. 

   TV (11%)

4. 

   Total Blackout (5%)

5. 

   E-mail (3%)

6. 

   Phone (2%)

Community Discussion

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• Scott Chancey (@ScottLeChanceux) reported 3 minutes ago

  @Videotron I called technical support over an hour and a half ago since my Helix stopped working. They told me there was an outage and they were working on it. Still no Internet and I can’t find any evidence that there’s an outage online anywhere.

• DJ STAR Q (@DJStarQ) reported 4 minutes ago

  @Videotron Once again, we’re affected by another outage and your agent has put me on hold for over 10 minutes trying to find out why or ETAs. I’ve been on helix for less than a month now and this is the second time I’m calling about outage.

• Shaggy! The french canadian fox who bleps when shy (@FoxyShaggy) reported 7 minutes ago

  @Lloyd_Deer I’m with Videotron too. I called them. They take note of the number and then a new scammer comes in (or the same with a different number, I wonder it’s it’s as bad with bell, Fido etc.)

• Allan Lisbona (@allanomfs) reported 13 minutes ago

  @Videotron thank you for making us wait home all day. No phone, TV or Wifi. Guaranteed to come today. No one showed! Worst customer service ever!

• Helen Eleni (@HelenEleni) reported 19 minutes ago

  Spoke to someone very helpful and friendly about tech issues I was having with my internet provider. Gave them a perfect score on the customer survey. So glad I switched from Videotron/Rogers, which always sent me through the infinite circles of automated-response hell.

• JC (@JCyaah) reported 20 minutes ago

  @Videotron your internet service is down

• Helen Eleni (@HelenEleni) reported 20 minutes ago

  @NoLore @Videotron I dumped their *** months ago. Terrible internet, and customer service kept implying it was our fault. Totally confusing billing system too.

• Mateus Ribeiro (@matrancer) reported 26 minutes ago

  @Videotron I was able to connect using my computer. I use Android 10, not sure if the problem was related to my OS. Maybe it is a hardware issue, I brought the phone from Brazil. Thanks anyway.

• Khushbu Advani (@AdvaniKhushbu) reported 28 minutes ago

  @anatolefp @Videotron @terezblackstar I live in cote-des-neiges too. Have same internet issue

• Allan Lisbona (@allanomfs) reported 29 minutes ago

  @Videotron Too late! I will be switching to Bell who has much better customer service