Vidéotron Outage Report in Charlemagne, Lanaudière, Québec
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Charlemagne, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Charlemagne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (71%)
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Wi-fi (11%)
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TV (6%)
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Total Blackout (6%)
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E-mail (3%)
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Phone (3%)
Live Outage Map Near Charlemagne, Lanaudière, Québec
The most recent Vidéotron outage reports came from the following cities: Montréal and Laval.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Wi-fi | |
| Montréal |
||
| Montréal |
Internet | |
| Montréal |
TV |
Community Discussion
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Vidéotron Issues Reports Near Charlemagne, Québec
Latest outage, problems and issue reports in Charlemagne and nearby locations:
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khai
(@sumtimw0ng) reported
from
Montréal, Québec
Hm, Videotron Internet is unstable tonight...
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic
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Beth W
(@bunnyette) reported
from
Montréal, Québec
@Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?
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Khai. 💉💉 💉 😷
(@sumtimw0ng) reported
from
Montréal, Québec
Great. Videotron seems to be unstable. 3rd time losing connection today 🤌
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Sean Lloyd
(@SeanLloyd93) reported
from
Montréal, Québec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
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Kathy M
(@kathym425) reported
from
Montréal, Québec
@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap
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Jaaaaaayyyyy
(@zerojay) reported
from
Montréal, Québec
Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.
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m@rie
(@mtn_carnet) reported
from
Montréal, Québec
@Videotron Service internet.
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Richard E Flanagan
(@phosfiend) reported
from
Montréal, Québec
@Videotron internet seems to be down for folks in Hudson/St lazare
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Jaaaaaayyyyy
(@zerojay) reported
from
Montréal, Québec
2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
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Jaaaaaayyyyy
(@zerojay) reported
from
Montréal, Québec
@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Manon Lessard
(@Mae149) reported
@noIPv6 @Videotron Right now granted VPN had no issues until it was activated… Plus nobody on large campus here would do such a move and claim « nobody will notice. » I understand we’re stuck with your decision. Don’t think you’d accept it the other way around…
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Aime
(@ijenda44) reported
Is there someone we can really talk to when there is discrepancy in your billing, please @Videotron ?? Help line or help center isn't much helping here??
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Brett Playford
(@playford_brett) reported
@Videotron do you actually help Canadians or just words and tovmake them feel better
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Leviathan
(@OceanNoodle) reported
@Videotron Internet is down for some residents in Gatineau. Can't even watch TV. What is happening?
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Paul Brogan
(@paulbrogan82) reported
@Videotron - Helix tv is not working. No answer on tech support phone line or chat or via DM on Twitter. If it's a system wide issue, just update pls.
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Chuck
(@chuckfromcanada) reported
@Videotron needs to get on top of the spam calling problem , i get 10 plus "fraud" "spam" or "lottery winner" calls a day and they do nothing. #useless.
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👻 spooky ipv6-only networking 👻
(@noIPv6) reported
@Videotron @Mae149 agreed - if a vpn breaks in the presence of ipv6 (w/ legacy ip remaining intact), that’s a vpn problem, not an ipv6 problem 🤨 ipv6 is coming (34-37% of .ca has it NOW); if your tech falls over when it rolls out, you made implementation mistakes (& should have tested for that)
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Commissioner Miner
(@fanCRTCProfling) reported
@mgeist @pablorodriguez Sort of reminds me of the senator pushing the porn blocking bill when she said Videotron and Bell support it but refused to show up & discuss it as witnesses. Speaks for itself.
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lowercase? i hardly know ercase!
(@katielowercase) reported
@mondavilalba calling videotron tech support is the highlight of my night so far
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Videotron
(@Videotron) reported
In support of the Iranian community in Canada, calls to #Iran will remain free of charge for Videotron clients until October 31.