Vidéotron outages and service status in Grimsby, Ontario

Problems in the last 24 hours in Grimsby, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Grimsby, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  James Somaeck (@somaeck) reported 16 seconds ago

  To end this thread, I'd ask @Videotron: 1) Is there a plan to implement #eSim? Don't simply say it's not available -- we know that! The question is whether there is a plan? 2) If "yes" to #1, what is the timeline to rollout? Saying it's a "non-issue" just doesn't cut it. 9/9

• 
  Detlef (@Detlef) reported 1 minute ago

  @Videotron Hey @Videotron, April 11th and still no Helix service. What's up? Give me some news.

• 
  Bleak5170 (@Bleak5170) reported 1 minute ago

  @troybeno @Videotron Day 6 here. I don't even bother calling as it's clear they have no clue when it will be back. I understand there was a storm and all, but for it the issue to persist this long is ridiculous. I'm switching to Bell as soon as I can get someone on the phone to cancel.

• 
  🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported 5 minutes ago

  @jacquesbegood @Videotron I was told by customer service that updates are being loaded so this may be a problem for a few weeks

• 
  Winter (it/that) 🇸🇰🇨🇦 (@WinterBourneTO) reported 8 minutes ago

  @FreedomMobile @Videotron @Quebecor Well you can access my account all you want but it’s an issue on your end, not mine. It’s most likely a tower issue or something. Idk. I don’t work for the telecoms. I have great reception on many of the side streets connecting to Quebec as I drove many of them but not all.

• 
  Francis Taquin (@FrancisTaquin1) reported 11 minutes ago

  " With Rogers shutting its 3G network on July 31 too, it’s likely that Freedom Mobile and Videotron’s 3G shutdown is related, since its wireless customers also roam on Rogers. “Starting July 31, 2025, one of our Canadian partners will begin shutting down their 3G network, beginning with the province of Quebec, as well as Ottawa, and it’s surrounding areas,” says Freedom Mobile. Recently, Rogers and Fido have already started cutting off working phones that were using its 3G networks, in what was deemed accidental. Rogers is also charging a $75 network fee if users continue to use 3G networks. "

• 
  Scale (@alliareault) reported 12 minutes ago

  @MarkJCarney @francoislegault Vidéotron isn't providing nor is Centrurion facilitating internet that's incl in rent re my lease. Agora 15 minute city. I haven't had internet since Nov 24. I'm a tenant. Also I want to build underground greenhouse network Hearth Systems: goods. Independent regulatory mechanism.

• 
  corteo (@CorteoNft) reported 12 minutes ago

  Hey @Videotron - we're on day three of intermittent wifi issues now. Expect today, it's impacting my work. Can we expect this to be solved? This really isn't acceptable.

• 
  Emanuel Farias (@emanuel_farias9) reported 12 minutes ago

  @eltseak They will understand it better, when I cancel my Vidéotron and any other subscription with PKP companies. I encourage others to follow the same way.

• 
  Ann 🇨🇦 (@Annwatson29) reported 15 minutes ago

  @Lucky_NUM13 @Videotron It would be nice to be kept informed instead of letting customers waste time thinking the problem was at our end like the message on TV implies.