Vidéotron

Vidéotron Outage Report in Sherbrooke, Estrie, Québec

Some problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Sherbrooke, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Sherbrooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Sherbrooke, Estrie, Québec 02/25/2026 14:10

February 25: Problems at Vidéotron

Vidéotron is having issues since 01:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. TV (11%)

    TV (11%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Sherbrooke, Québec

Latest outage, problems and issue reports in Sherbrooke and nearby locations:

  • MyleneBlouin Mylène Blouin (@MyleneBlouin) reported from Sherbrooke, Québec

    @LaLoulouC Y’a @Videotron qui va recevoir pas mal d’appel... un gros Fail de leur côté

  • Pierrette222 Pierrette Chevalier (@Pierrette222) reported from Sherbrooke, Québec

    @gipel49 Bof vous manquez un bon service @Helix nombreux avaient quitté videotron pour bell à cause des possibilités mais retournent pour Helix, les clients de Bell transfèrent pour les coûts la rancune ne fait pas bouillir la marmite 😇✳❗

  • GagneDavidAlex David-Alexandre Gagné (@GagneDavidAlex) reported from Sherbrooke, Québec

    @Videotron j'ai un problème avec helix les commandes vocales fonctionne de temps en temps que puis je faire?

  • GagneDavidAlex David-Alexandre Gagné (@GagneDavidAlex) reported from Sherbrooke, Québec

    @Videotron bonjour à vous est ce qu'il y un problème chez vous parce que je n'arrive plus à me connecter à internet?

  • GagneDavidAlex David-Alexandre Gagné (@GagneDavidAlex) reported from Sherbrooke, Québec

    @Videotron J'ai tout fait ça et ça ne fonctionne pas!

  • MyleneBlouin Mylène Blouin (@MyleneBlouin) reported from Sherbrooke, Québec

    Je voudrait crier haut et fort (même si j’suis pas encore sure qu’il a réglé mon problème) que le technicien @Videotron qui vient de partir de chez moi avait une attitude sua coche. A l’écoute, patient, consciencieux 👌🏻

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • vinnytam VinnyT權 (@vinnytam) reported

    Internet speeds has been terrible since 23rd with @Videotron. Called tech support and they say they are aware of the problem but have no update when it will be fixed. Family of 5 stuck at home in a mini lockdown only capable of one person streaming

  • Crimsonium Frank Morissette (@Crimsonium) reported

    @wha_mtl @Videotron Not only are they going to charge us more, now they are costing me money as I’m having trouble working. Fantastic service! As far as I know, its now windy outside. 🤨

  • zyx_psilon Sylvain Paquette 💭 (@zyx_psilon) reported

    @scottmatla The technicalities of such TV broadcasting is simple. - Videotron or Bell (etc) supply the connectivity feed - Both must maintain a compatibility stream vulnerable to RGBA limits on common servers such as 5G or less - ANY fluctuations in stability of transmission by "cameras" 1/2

  • Shahsavarani Arash Shahsavarani (@Shahsavarani) reported

    @Videotron Funny enough I wasn't the 9ne asking for English speaking Rep. After 1h of getting bumped, a French speaking rep helped fix the billing and now on for 1h40 to update plans. Something that should have taken 30min. Took over 2h. Thank goodness for the rep in Customer Relations.

  • etiennosaurus EtiennoSaurus (@etiennosaurus) reported

    @eXoofed Never had any problem with videotron

  • Martin94969570 Marty the rock (@Martin94969570) reported

    @Videotron @FabyenVaillanc2 THATS a real customer service! @Videotron

  • tabarjack 늙은 사람 (@tabarjack) reported

    New scam in Quebec: "Hi this is {ISP Name}. We have detected your security is not configured properly which violates our terms of service. We will suspend your account if you do not rectify the situation. Press 1 for assistance to rectify the situation" @Videotron @Bell_Support

  • rlt_carlos 💜 (@rlt_carlos) reported

    @Bell_Support your internet ******* sucks in quebec right now, videotron is a 100x better

  • GaetanoTermin19 Gaetano Termini (@GaetanoTermin19) reported

    @Videotron How much longer before you fix the problem

  • LPizzuco Liborio Pizzuco (@LPizzuco) reported

    @Videotron hi there … I know the network was down earlier. But now it’s back but many of my channels on the TV network are not working. Is it normal?