Vidéotron

Vidéotron Outage Report in Sherbrooke, Estrie, Québec

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The latest reports from users having issues in Sherbrooke come from postal codes J1G.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Sherbrooke, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Sherbrooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Sherbrooke, Estrie, Québec 12/22/2025 18:10

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (9%)

    Wi-fi (9%)

  3. TV (7%)

    TV (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sherbrooke, Estrie, Québec

The most recent Vidéotron outage reports came from the following cities: Sherbrooke.

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City Problem Type Report Time
CanadaSherbrooke Internet
CanadaSherbrooke Internet
CanadaSherbrooke Internet
CanadaSherbrooke Internet
CanadaSherbrooke Internet
CanadaSherbrooke Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports Near Sherbrooke, Québec

Latest outage, problems and issue reports in Sherbrooke and nearby locations:

  • MyleneBlouin Mylène Blouin (@MyleneBlouin) reported from Sherbrooke, Québec

    Je voudrait crier haut et fort (même si j’suis pas encore sure qu’il a réglé mon problème) que le technicien @Videotron qui vient de partir de chez moi avait une attitude sua coche. A l’écoute, patient, consciencieux 👌🏻

  • GagneDavidAlex David-Alexandre Gagné (@GagneDavidAlex) reported from Sherbrooke, Québec

    @Videotron bonjour à vous est ce qu'il y un problème chez vous parce que je n'arrive plus à me connecter à internet?

  • GagneDavidAlex David-Alexandre Gagné (@GagneDavidAlex) reported from Sherbrooke, Québec

    @Videotron J'ai tout fait ça et ça ne fonctionne pas!

  • GagneDavidAlex David-Alexandre Gagné (@GagneDavidAlex) reported from Sherbrooke, Québec

    @Videotron j'ai un problème avec helix les commandes vocales fonctionne de temps en temps que puis je faire?

  • MyleneBlouin Mylène Blouin (@MyleneBlouin) reported from Sherbrooke, Québec

    @LaLoulouC Y’a @Videotron qui va recevoir pas mal d’appel... un gros Fail de leur côté

  • Pierrette222 Pierrette Chevalier (@Pierrette222) reported from Sherbrooke, Québec

    @gipel49 Bof vous manquez un bon service @Helix nombreux avaient quitté videotron pour bell à cause des possibilités mais retournent pour Helix, les clients de Bell transfèrent pour les coûts la rancune ne fait pas bouillir la marmite 😇✳❗

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • KristianKahn Kristian Kahn (@KristianKahn) reported

    @Videotron you twice my account twice 133$ and refuse to pay it back. Been dealing with this for months. Everyone: stay away. Worst customer service ever!

  • beckysmr N Rebeca Marquez (@beckysmr) reported

    @Videotron is there any known issue this morning on your side? Any Helix/Videotron device is starting and get stuck on error RDK-03117

  • ijenda44 Aime (@ijenda44) reported

    Is it true that customers need to pay 100$ for a tech to come and install internet and TV at home @Videotron ?? Tried to do the installation myself but the connection is very poor.. thanks for your help!

  • eddygeeeeeee eddy g 🍁 (@eddygeeeeeee) reported

    In 1 week,my investment bank,tv service,and internet and phone services are making a big push to read 16 page documents and figure out wtf I am doing with the services. Do I need a lawyer to deal with Bell Videotron and The Royal Bank?

  • Milnoc François Caron 🇨🇦 (💉x4) (@Milnoc) reported

    Hey @fanCRTCProfling, do you remember when my phone picked up a US cell signal while I was in Brockville last month? I just got the bill from @videotron. No extra charges. Will see what happens next month.

  • FragMetalhead Angel/Devil (@FragMetalhead) reported

    It has been a week almost, continuous blackout service throighout the days, multiple times. #Helix. @Videotron

  • RjRocKs_1211 Ravi Jaiswal (@RjRocKs_1211) reported

    @Videotron @gkarikari88 Even I am having the same problem, tried restarting multiple times, but nothing works. It is affecting my work. Please help @Videotron #anyupdates??

  • aCutieWitAbooty A cutie Wit a Booty (@aCutieWitAbooty) reported

    @SheLoveslvan mon gym au complet a shut down a cause de videotron

  • mowi0666 TheWheelofMarc (@mowi0666) reported

    I received an email Friday with an order for Wi-Fi pods which I never ordered. I called retention today to resolve all of this and get a credit for the missed appointment. I also explained this is a retention issue as Videotron quoted me 150 tax in for same services.

  • TangoLapiz LapizTango (@TangoLapiz) reported

    @SamsungCanada I just changed my phone. Not working properly. @Videotron said it's your fault.