Vidéotron

Vidéotron Outage Report in Sherbrooke, Estrie, Québec

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Sherbrooke, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Sherbrooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Sherbrooke, Estrie, Québec 01/12/2026 09:00

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. TV (9%)

    TV (9%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Sherbrooke, Estrie, Québec

The most recent Vidéotron outage reports came from the following cities: Sherbrooke.

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City Problem Type Report Time
CanadaSherbrooke Internet
CanadaSherbrooke Internet
CanadaSherbrooke Internet
CanadaSherbrooke Internet
CanadaSherbrooke Internet
CanadaSherbrooke Internet

Community Discussion

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Vidéotron Issues Reports Near Sherbrooke, Québec

Latest outage, problems and issue reports in Sherbrooke and nearby locations:

  • MyleneBlouin Mylène Blouin (@MyleneBlouin) reported from Sherbrooke, Québec

    Je voudrait crier haut et fort (même si j’suis pas encore sure qu’il a réglé mon problème) que le technicien @Videotron qui vient de partir de chez moi avait une attitude sua coche. A l’écoute, patient, consciencieux 👌🏻

  • GagneDavidAlex David-Alexandre Gagné (@GagneDavidAlex) reported from Sherbrooke, Québec

    @Videotron j'ai un problème avec helix les commandes vocales fonctionne de temps en temps que puis je faire?

  • GagneDavidAlex David-Alexandre Gagné (@GagneDavidAlex) reported from Sherbrooke, Québec

    @Videotron J'ai tout fait ça et ça ne fonctionne pas!

  • MyleneBlouin Mylène Blouin (@MyleneBlouin) reported from Sherbrooke, Québec

    @LaLoulouC Y’a @Videotron qui va recevoir pas mal d’appel... un gros Fail de leur côté

  • GagneDavidAlex David-Alexandre Gagné (@GagneDavidAlex) reported from Sherbrooke, Québec

    @Videotron bonjour à vous est ce qu'il y un problème chez vous parce que je n'arrive plus à me connecter à internet?

  • Daniell70755356 Danielle paquette (@Daniell70755356) reported from Sherbrooke, Québec

    @Videotron Pourquoi mes téléphones ne fonctionne pas . Ma ligne est en dérangement. Danielle Paquette de Sherbrooke

  • Pierrette222 Pierrette Chevalier (@Pierrette222) reported from Sherbrooke, Québec

    @gipel49 Bof vous manquez un bon service @Helix nombreux avaient quitté videotron pour bell à cause des possibilités mais retournent pour Helix, les clients de Bell transfèrent pour les coûts la rancune ne fait pas bouillir la marmite 😇✳❗

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • hfiguiere Hubert Figuière (@hfiguiere) reported

    The only blame the Govt has in Helix being down is their policy in maintaining monopolies in telco/tv distribution. Everything else is Videotron's fault. A primo example of Internet of Turds.

  • KyofuGames Kevin Shum-Lok (@KyofuGames) reported

    @fizz_ca Any internet outage at the moment? I've unplugged/replugged, reset to factory and checked the coaxial cable with no success. Sounds like alot of ppl with videotron are seeing outages today.

  • TheGraceful_1 Sean Lapalme (@TheGraceful_1) reported

    Curious as to why I'm subjected to CTV/TSN NFL post game highlights on WCAX when CBS goes to bonus coverage. Is this a sim sub issue (I'm on videotron) or rights holder issue. @fagstein any ideas?

  • chuckfromcanada Chuck from 🇨🇦 (@chuckfromcanada) reported

    @VIDEOTRON why...why does my piece of crap helix does not have abc tv today. On demand not available either. 2 says of this ****.

  • andrewcasey22 Andrew (@andrewcasey22) reported

    @Videotron is service down?

  • GangstHannah Hanner (@GangstHannah) reported

    @Pioldes @robrousseau Apparently Videotron users got this **** on their tvs and it even broke Helix for a bunch of people. Fun times in Kebek

  • teamup182 zonkers. (@teamup182) reported

    @Videotron Who approved the design for these buttons? Was there not some sort of focus group? They are tiny and practically impossible to feel. Fix this.

  • PianoWalrus un petit poulet (@PianoWalrus) reported

    Holy **** i just spent an increasingly exasperated 2 hours on chat with customer service at videotron and eventually i was so annoying that they figured out SOME way, i don't know how, to get me my new phone Monday instead of in February. GOD BLESS being annoying.

  • a9219238918239 angeryfrog (@a9219238918239) reported

    @M_Millerman which internet service? I know Videotron Helix went down when QC sent out that alert... also hilarious

  • CameronC11 Cameron (@CameronC11) reported

    @Videotron How does the curfew alert affect the helix service I pay for?