Vidéotron outages and service status in Sherbrooke, Quebec
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Vidéotron generated 0 outage signals in the last 24 hours around Sherbrooke, including 0 direct reports.
- The most common problems reported in this area mention Internet.
- Internet (100%)
The latest reports from users having issues in Sherbrooke come from postal codes J1E and J1J .
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Problems in the last 24 hours in Sherbrooke, Quebec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Sherbrooke, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 2: Problems at Vidéotron
Vidéotron is having issues since 08:20 AM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Sherbrooke, Quebec
The most recent Vidéotron outage reports came from the following cities: Sherbrooke.
| City | Problem Type | Report Time |
|---|---|---|
 Sherbrooke
|
Internet | 30 days ago |
|
Sherbrooke
|
Internet | 30 days ago |
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Sherbrooke
|
Internet | 5 months ago |
|
Sherbrooke
|
Internet | 8 months ago |
Community Discussion
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Vidéotron Issues Reports Near Sherbrooke, Quebec
Latest outage, problems and issue reports in Sherbrooke and nearby locations:
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Danielle paquette (@Daniell70755356) reported from Sherbrooke, Quebec@Videotron Pourquoi mes téléphones ne fonctionne pas . Ma ligne est en dérangement. Danielle Paquette de Sherbrooke
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David-Alexandre Gagné (@GagneDavidAlex) reported from Sherbrooke, Quebec@Videotron bonjour à vous est ce qu'il y un problème chez vous parce que je n'arrive plus à me connecter à internet?
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Mylène Blouin (@MyleneBlouin) reported from Sherbrooke, Quebec@LaLoulouC Y’a @Videotron qui va recevoir pas mal d’appel... un gros Fail de leur côté
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Mylène Blouin (@MyleneBlouin) reported from Sherbrooke, QuebecJe voudrait crier haut et fort (même si j’suis pas encore sure qu’il a réglé mon problème) que le technicien @Videotron qui vient de partir de chez moi avait une attitude sua coche. A l’écoute, patient, consciencieux 👌🏻
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Pierrette Chevalier (@Pierrette222) reported from Sherbrooke, Quebec@gipel49 Bof vous manquez un bon service @Helix nombreux avaient quitté videotron pour bell à cause des possibilités mais retournent pour Helix, les clients de Bell transfèrent pour les coûts la rancune ne fait pas bouillir la marmite 😇✳❗
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David-Alexandre Gagné (@GagneDavidAlex) reported from Sherbrooke, Quebec@Videotron J'ai tout fait ça et ça ne fonctionne pas!
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David-Alexandre Gagné (@GagneDavidAlex) reported from Sherbrooke, Quebec@Videotron j'ai un problème avec helix les commandes vocales fonctionne de temps en temps que puis je faire?
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Ess (@cdnpoliticojnky) reported@JaredDapena Not sure if they’re out east, but I switched to videotron years ago. With their bring your own device rate it’s much cheaper and way better service than all the big 3
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Derek Kilian (@DerekJKilian) reported@Videotron I guess they still can’t do math… With all the people without service I CANNOT believe them. How do they calculate their efficiency? Je crois qu’ils ne savent pas calculer… Avec toutes les personnes qui n’ont pas de services, je ne les CROIS PLUS!
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ScorpioSymbol (@IvanMakesGames) reported@Videotron I mean.. we call everytime and are always told the problem is on your end (like right now... 3hr estimate)
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Daniel (@MTLDaniel) reported@Videotron city crews put my neighbor's cable on my property. he told me you're only showing up in two weeks to reconnect the service...does that mean it will be hanging from the post and hanging down onto my front lawn for that long?
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Commissioner Miner (@fanCRTCProfling) reportedStill no #CRTC outage reports from: -Videotron -Rogers -Wholesale/resale (Storm Internet aside) -Freedom mobile (which also couldn't provide french service during the outage).
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Kush Thaker (@kushthaker) reportedwhy make seniors talk about chat assistance, why not a central regulated agent for all telecom service? duopoly + Videotron continue compete across country
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Francis Taquin (@FrancisTaquin1) reported" With Rogers shutting its 3G network on July 31 too, it’s likely that Freedom Mobile and Videotron’s 3G shutdown is related, since its wireless customers also roam on Rogers. “Starting July 31, 2025, one of our Canadian partners will begin shutting down their 3G network, beginning with the province of Quebec, as well as Ottawa, and it’s surrounding areas,” says Freedom Mobile. Recently, Rogers and Fido have already started cutting off working phones that were using its 3G networks, in what was deemed accidental. Rogers is also charging a $75 network fee if users continue to use 3G networks. "
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Commissioner Miner (@fanCRTCProfling) reportedThere are still no #CRTC outage reports from the ice storm that knocked comm's out for: -Videotron -Rogers -Freedom (which also negated French service during the outage) -Flanker brands -Resellers/wholesalers (Storm Internet aside)
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James Somaeck (@somaeck) reportedIn her response, she had made clear she was not trying to minimize what I was saying, but she said that my issues were "non-issues". She followed up by saying that if I stick with @Videotron, #eSim should be supported by the time I finish my contract in 2024. Seriously? 6/9
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Audrey Laurent-André (@CancerPrime) reported@Videotron Hello, I still don't have access to the internet. Is it possible to tell me if the problem is at my place or part of a bigger outage please?