Vidéotron Outage Report in Sorel, Montérégie, Québec

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Problems in the last 24 hours in Sorel, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Sorel and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

1. 

   Internet (73%)

2. 

   Wi-fi (9%)

3. 

   Total Blackout (7%)

4. 

   TV (6%)

5. 

   E-mail (3%)

6. 

   Phone (2%)

Community Discussion

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Vidéotron Issues Reports Near Sorel, Québec

Latest outage, problems and issue reports in Sorel and nearby locations:

• Myriam Arpin (@Myriam_Arpin) reported 39 minutes ago from Saint-Roch-de-Richelieu, Québec

  Problèmes avec mes enregistrements sur #Helix depuis 3 jours… J’ai vu que je n’étais pas seule @Videotron. C’est généralisé ou j’appelle le service à la clientèle avec qui je suis rendue chum parce que j’ai tellement appelé de fois pour mon Hélix? 🙄

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• john bocum (@bocumjb) reported a minute ago

  @GadSaad @Videotron cancel culture step 2 "technical difficulties"

• Sophie-Anne B. (@SophieAnneB) reported 3 minutes ago

  @Mrc010203 @StephyVicente @Videotron Down in Gatineau too. Phone line to customer service says customer you are retrying to reach does not exist. Ooh boy

• Perrier (@Perrier40579754) reported 4 minutes ago

  @Davesdere @Videotron Same, I have 2 quizzes this afternoon, I have missed the first one just now, I hope it will be fixed before 3 or else Im in deep ****

• Ken Shields (@yarvinator) reported 5 minutes ago

  @Videotron If you know how to change your DNS settings on your PC or router, change it to use 8.8.8.8 for now. DNS services are down... not the internet

• b0u (@b0uming) reported 6 minutes ago

  I should've stayed with bell **** u @Videotron

• L. V. Birdsong (they/them) (@LVBirdsong) reported 6 minutes ago

  @Videotron Not only did my Internet go down but my phone as well - I have never felt so cut off. I had contacted Videotron a few days ago to say my connection has been unstable lately and they brushed it off as "not on their side." What a joke.

• #GoHabsGo (@Rahrakwasere) reported 10 minutes ago

  @Videotron So that explains why your customer service/ tech support phone lines dont even ring when we call?

• Justin (@JustMikeTwo) reported 12 minutes ago

  @fagstein @Videotron DNS servers are down. Change your router Primary and Secondary DNS servers to 8.8.8.8 and 8.8.4.4. If you have Helix, well...I hate all in one modem/Router combos. You can only change it on your computer in Networking...at least your computer will be working.

• Steve Faguy (@fagstein) reported 14 minutes ago

  @Videotron Definitely a major DNS problem at Videotron, affecting residential internet and mobile data. The servers are pingable, but not returning any DNS requests.

• P.J. (@PJ86994288) reported 14 minutes ago

  @Videotron Would be nice to get updates and an estimated time when service could be re-established