Vidéotron

Vidéotron Outage Report in Saint-Roch-de-Richelieu, Montérégie, Québec

Some problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Saint-Roch-de-Richelieu, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Saint-Roch-de-Richelieu and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Saint-Roch-de-Richelieu, Montérégie, Québec 12/17/2025 07:20

December 17: Problems at Vidéotron

Vidéotron is having issues since 06:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (8%)

    Wi-fi (8%)

  3. TV (7%)

    TV (7%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Saint-Roch-de-Richelieu, Québec

Latest outage, problems and issue reports in Saint-Roch-de-Richelieu and nearby locations:

  • Myriam_Arpin Myriam Arpin (@Myriam_Arpin) reported from Saint-Roch-de-Richelieu, Québec

    Problèmes avec mes enregistrements sur #Helix depuis 3 jours… J’ai vu que je n’étais pas seule @Videotron. C’est généralisé ou j’appelle le service à la clientèle avec qui je suis rendue chum parce que j’ai tellement appelé de fois pour mon Hélix? 🙄

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • BaptainCuttlet CrownedCuttlet (@BaptainCuttlet) reported

    @Videotron SOME of us HAVE SUPER TIME SENSITIVE WORK! >:C Don't lie, that 60% is probably higher! FIX IT!!!!!!

  • JustinSW20 LOOK AT THOSE STRINGS SERENA #FOCUS (@JustinSW20) reported

    @Videotron FULL OF ****

  • chris_tud Cristiana (@chris_tud) reported

    @Videotron Still not working in Pincourt! Terrible! Cell service was down, now wi fi!

  • Crimsonium Frank Morissette (@Crimsonium) reported

    @Videotron Still out here as well, stupid flashing orange light.

  • tanyatastic Tanya (@tanyatastic) reported

    @Videotron In Lasalle still don’t have internet and yet my brother who lives less than a km away got it back no problem, disappointing

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    People will know (or soon know) that having Teksavvy landline service means they are ****** in time of need because "Videotron mobile" will give people nothing in a time of need if people have TSI landline service.

  • bbludalia Blue Dalia 🦁 (@bbludalia) reported

    @Videotron Oh and we better get credited the days we had no service that does without saying you pathetic excuse of a company it’s 2023 !!!! Disgusting 🤮

  • BigMouthShea Shea Angus (@BigMouthShea) reported

    @KevinGlinas1 @Videotron @DanielleLocas Same issue here! Was working earlier today and has been out for around an hour or so again now..

  • txorontxo sam (@txorontxo) reported

    @videotron you guys are ridiculous. not even able to refund me my exceed data usage because my wifi is with Fizz (literally your subcontractor with the same owner..). Your customer representatives are literal robots with no empathy whatsoever (1/?) #Videotron #Montreal #qcpol

  • bramhabs98 I'm just here for the insults. (@bramhabs98) reported

    @Videotron Mine came back, went down and just came back but I can't access any of my tv channels, says I'm not subscribed.