Vidéotron Outage Report in Saint-Roch-de-Richelieu, Montérégie, Québec
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Problems in the last 24 hours in Saint-Roch-de-Richelieu, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Saint-Roch-de-Richelieu and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (73%)
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Wi-fi (10%)
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TV (8%)
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Total Blackout (5%)
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E-mail (2%)
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Phone (1%)
Community Discussion
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Vidéotron Issues Reports Near Saint-Roch-de-Richelieu, Québec
Latest outage, problems and issue reports in Saint-Roch-de-Richelieu and nearby locations:
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Myriam Arpin
(@Myriam_Arpin) reported
from
Saint-Roch-de-Richelieu, Québec
Problèmes avec mes enregistrements sur #Helix depuis 3 jours… J’ai vu que je n’étais pas seule @Videotron. C’est généralisé ou j’appelle le service à la clientèle avec qui je suis rendue chum parce que j’ai tellement appelé de fois pour mon Hélix? 🙄
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Maxime B. Desmarais
(@trends_spotter) reported
@Videotron What if I don’t have an helix account love. I’ve been waiting for more than 30 minutes without answer on the phone for customer service. Not impressed
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Anthony Iannantuoni
(@aiannantuoni) reported
@Videotron Services are still down in certain areas of Laval!! Any updates guys?!
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Sonia Ruivo
(@SRuivoS) reported
. @Videotron why is it necessary to change account numbers when switching to Helix? I currently have a $235 credit on my old account # and it'll take you 6-8 weeks to either transfer the balance to the new account # or issue a refund? What the hell.
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Mr Frostback
(@singram) reported
@Videotron I've lost sound on Helix. Do you have any ongoing issues? Thanks.
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Danny Marino
(@DannyAgonist) reported
@Videotron Internet down for over an hour. Just in time for #HNIC habs v leafs during a lockdown with curfew. Awesome... 🙄tried online and phone customer service. No response.
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Elliot Shuster
(@EllyShuster) reported
@Videotron Please contact me, my internet keeps slowing down at the same time every night. This has become a recurring problem. Why are you throttling? I pay full price. You're not doing me any favors. @Bell Any good offers? I'm ready to switch to a real provider
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Sophie #Villain☔️
(@TheRealSophie10) reported
Sorry guys, not sure I can stream today. I am having issues with my PS4 controller. I swear, I think I am jinxed. Last Friday was issues with Videotron's internet. I am so disappointed.
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Laura Marino
(@MetalWifeLife) reported
@Jamseyyboi @Videotron Same here! What’s going on, Videotron? We tried chat for help but it disconnected. And phone help is out of business hours!
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Lisa Williams
(@lwilliams_aero) reported
@Videotron Yooooo guys I need some help here. My account shows a credit of $465 after I accidentally overpaid you in August, and still kept paying monthly anyway. Agent says he sees $75 credit only. My customer centre says $465. Seriously all I want is Helix and ya'll givin me HEADACHES.
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Cory Abrams
(@Celta2021) reported
@Videotron damn you guys for getting rid of AMC, one of the only channels I care about and watch. I know AMC @AMC_TV is also to blame. You guys are so ******* greedy.