Vidéotron

Vidéotron Outage Report in Saint-Roch-de-Richelieu, Montérégie, Québec

Problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Saint-Roch-de-Richelieu, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Saint-Roch-de-Richelieu and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Saint-Roch-de-Richelieu, Montérégie, Québec 01/24/2026 18:55

January 24: Problems at Vidéotron

Vidéotron is having issues since 05:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. TV (8%)

    TV (8%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Saint-Roch-de-Richelieu, Québec

Latest outage, problems and issue reports in Saint-Roch-de-Richelieu and nearby locations:

  • Myriam_Arpin Myriam Arpin (@Myriam_Arpin) reported from Saint-Roch-de-Richelieu, Québec

    Problèmes avec mes enregistrements sur #Helix depuis 3 jours… J’ai vu que je n’étais pas seule @Videotron. C’est généralisé ou j’appelle le service à la clientèle avec qui je suis rendue chum parce que j’ai tellement appelé de fois pour mon Hélix? 🙄

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • futani75 Balou (@futani75) reported

    @Videotron Still down in H9W2G8. Please confirm if this is correct.

  • richblackhat Ricardo Alonso (@richblackhat) reported

    @fizz_ca #Fizz @Videotron #montreal #blackout My wifi is down! and i spent all my data during the 4 day blackout, now i have power but not wifi and i dont have a lot of data to deal with your chatbots ! h3n 2n2 my ref code PHUPR please do something!

  • MelanieG66 Melanie (@MelanieG66) reported

    @Videotron Sure 90%… I’m in Dorval and no one here has it and most of the West Island as well. I’ve had power but no internet. Get your crap together and get my internet back.

  • YohaneVC Yohane (@YohaneVC) reported

    @Videotron still down H4P

  • d_y_l_a_n_l Dylan (@d_y_l_a_n_l) reported

    @Videotron internet service returned to H3W last evening, but it’s down again this morning. Will it be returned before the workweek?

  • olivierbousette Olivier1622 (He / Him) (@olivierbousette) reported

    Having my own businesses impacted as my main provider @Videotron #failed along side @hydroquebec with no updates on status or accurate return of service has been a huge disturbance and a negative economic impact on me

  • bramhabs98 I'm just here for the insults. (@bramhabs98) reported

    @Videotron Mine came back, went down and just came back but I can't access any of my tv channels, says I'm not subscribed.

  • debbieabo Deb White (@debbieabo) reported

    What’s happening with @Videotron & @fizz_ca? Finally got wifi back yesterday for a couple of hours only to have it off again. Funny they seem to be the only provider with a problem

  • atrud66 Rude Trude 🇨🇦 (@atrud66) reported

    @Videotron Internet in Outremont still down

  • bernardwolf bernard wolf (@bernardwolf) reported

    @AzemOfLight @Videotron Wtf does being a boomer have to do with it, jerk!