Vidéotron

Vidéotron Outage Report in St. Catharines, Regional Municipality of Niagara, Ontario

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in St. Catharines, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in St. Catharines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in St. Catharines, Regional Municipality of Niagara, Ontario 01/01/2026 11:45

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Wi-fi (9%)

    Wi-fi (9%)

  3. TV (8%)

    TV (8%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • piantagrano piantagrano (@piantagrano) reported

    @AKOvO47 @Videotron I called @videotron and they told me there is an outage in outremont area, not sure how large or how many people it affects. I havent had wifi since 2:30pm

  • futurination futurination (@futurination) reported

    @Videotron @douzepont Not isolated, can confirm I have the issue as well

  • Kevin_Theriaul KViN EarlyMornings (@Kevin_Theriaul) reported

    @Videotron it's been 34 days I wait for my $1000 refund from Videotron that over charged me. 34 days now.... 34 ******* DAYS. I can't believe how slow it is, to get money back as large as 1000. It's not like we're dealing with a $50 phone case here!

  • _nkyt_ Ankit something (@_nkyt_) reported

    @Videotron policies are disclosed about helix while canceling the service not while starting the service, worst ever service

  • piantagrano piantagrano (@piantagrano) reported

    @AKOvO47 @fmesny @Videotron Its still down for me, since 2:30pm. Anyone get any updates?

  • _nkyt_ Ankit something (@_nkyt_) reported

    @Videotron **** videotron, policies are disclosed about helix while canceling the service not while starting the service, worst ever

  • Manzo27 Manzolini (@Manzo27) reported

    @Videotron you guys need to wake up. Your customer service is more terrible than the Buffalo Sabres..

  • Raman78795574 Raman (@Raman78795574) reported

    @Videotron “WORST COMPANY EVER”. There systems are full of bugs. They shutdown our internet 3 times because they thought we are moving to a new address. Its second day today that our internet is not working so we cant work.

  • Raman78795574 Raman (@Raman78795574) reported

    @Videotron When we call them no body have the answer. Guys do you even have SLA??? . How are you surviving in this business ?? Is this how you treat your customers???. Who will compensate us for the work and $ we have lost just because of your system bug??? I NEED AN ANSWER

  • Davesdere Dave Côté (@Davesdere) reported

    @Videotron 5 hours and internet is still down... I'm really close to move my business elsewhere