Vidéotron

Vidéotron Outage Report in Val-d'Or, Abitibi-Témiscamingue, Québec

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Val-d'Or, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Val-d'Or and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Val-d'Or, Abitibi-Témiscamingue, Québec 02/21/2026 11:45

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. TV (10%)

    TV (10%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • DerekJKilian Derek Kilian (@DerekJKilian) reported

    @Videotron are you saying that it’s 90% of your employees that have service? With all the dissatisfied customers that are speaking out, it’s hard to imagine that we make up the 10% that have no services…

  • coachellap Ella Peplowski (@coachellap) reported

    @Videotron Update! We found Videotron this morning. Finally spoke with a CS rep. Videotron scheduled an appointment to reconnect wire on April 17th. We are expecting a credit for service time lost.

  • alice_goldbloom Alice Goldbloom (@alice_goldbloom) reported

    @Videotron I have been trying for 3 days to reach tech support. The line is always busy. I tried chat and was kicked off after 1.5 hours of waiting for a reply. Frustrating.

  • carmax74905256 carmax (@carmax74905256) reported

    @Videotron 2) I have Rogers as a cell provider. Their network was offline for me. Was able to connect to an agent in a minute. That agent followed up by email & suggested I ask billing for a credit. They are now back online. Two completely different experiences. Videotron is not prepared.

  • montrealmarc Marc Griffin (@montrealmarc) reported

    @greynotgrey @Videotron People are saying on the Videotron support page they’re being told: “no idea when the internet will be back on.”

  • TheDizrain Dizrain (@TheDizrain) reported

    @Moepulido @Videotron H3V1C3 here, can confirm still no service :(

  • greynotgrey Ian K. Rogers ikr?╭ರ_ಠ (@greynotgrey) reported

    @montrealmarc @Videotron I also live in H2V, never lost power - but also have had no home internet since Wednesday. I wonder if I will get a break on my Helix bill this month (hahaha of course not)

  • patrickaug15655 patrick auger (@patrickaug15655) reported

    @Videotron Not working where I am, my wife working from home, better be back today, or we are switching provider! Sorry but my neighbor as another provider and they have it working since yesterday.

  • CanadianKryles robert maccaull (@CanadianKryles) reported

    @honeylust5 @IFizziks @Videotron So I don't know if it's true, what I read was since some towers were down (which Helix uses) it left the ones still up eventually overwhelmed, which is why the net was up and down

  • KevinGlinas1 Kevin Gélinas (@KevinGlinas1) reported

    @greynotgrey @montrealmarc @Videotron Me too im in Rosemont, i had internet and everything was fine until yesterday when they cut down everyone.