Vidéotron Outage Report in Mont-Royal, Montréal, Québec
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Mont-Royal, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Mont-Royal and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (78%)
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Total Blackout (8%)
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Wi-fi (7%)
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TV (5%)
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E-mail (1%)
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Phone (1%)
Live Outage Map Near Mont-Royal, Montréal, Québec
The most recent Vidéotron outage reports came from the following cities: Montréal, Laval, Blainville, Brossard, Longueuil, Candiac, Pointe-Claire, Beaconsfield, Pierrefonds, Lorraine and Rosemère.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Wi-fi | |
| Montréal |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Mont-Royal, Québec
Latest outage, problems and issue reports in Mont-Royal and nearby locations:
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Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
Anyone else having @Videotron internet issues?
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Sean Lloyd
(@SeanLloyd93) reported
from
Montréal, Québec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
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Badr S. Masri
(@badrmasri) reported
from
Laval, Québec
@Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?
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sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
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Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
@MikeSidel @Videotron Sucks
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Tom
(@dirtydinarzo) reported
from
Kirkland, Québec
@KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi
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SalaUddin
(@salauddinshah99) reported
from
Laval, Québec
@fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!
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🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱
(@piccologang) reported
from
Dollard-Des Ormeaux, Québec
Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.
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Nick Chrysanthakopoulos
(@NickChrysantha1) reported
from
Montréal, Québec
@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
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Droussy 🎙🔥
(@DroussyBabe) reported
from
Montréal, Québec
Fix this **** Now !! @Videotron #enjeuxmajeurs
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol
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khai
(@sumtimw0ng) reported
from
Montréal, Québec
Hm, Videotron Internet is unstable tonight...
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?
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🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱
(@piccologang) reported
from
Dollard-Des Ormeaux, Québec
When Videotron calls you to solve your problems, but actually doesn't lmao.
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🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱
(@piccologang) reported
from
Dollard-Des Ormeaux, Québec
@Videotron has the worst customer service.
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.
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m@rie
(@mtn_carnet) reported
from
Montréal, Québec
@Videotron Service internet.
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Kathy M
(@kathym425) reported
from
Montréal, Québec
@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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💵 VIBRANTDREAMER.COM 🔥✈
(@AVibrantDreamer) reported
@findependencec1 I never paid for cable and stopped accepting any free offers as well for years. Try using one of the smaller companies for internet. Always better prices. Here I use a small local company for my contract but service is by the big Videotron in QC. $46 for 30/10 Unlimited.
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Cath.
(@cathuniverse) reported
@Videotron is your Helix account portal down or something? I'm not getting through on my phone or computer and I need to pay my bill.
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mathieu martel
(@lefarfadet1609) reported
@FirzanaSadik @Videotron @BTCollation Still no service?
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BellaL64
(@bella_l64) reported
@AcanacInc I work from home and have lost many hours of my salary because of this crap. Videotron is up and running already and Acanac cannot solve the issue. What's up with that? I'll be looking for another ISP.
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Mohamad Makhlouf
(@MohamadMakhlouf) reported
@shelly_at_work @Videotron @bridak70 Still down in DDO
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c.
(@AkatsukiJit) reported
@Videotron, why i pay so much just for my wifi to go down almost everyday?. **** is ridiculous.
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corsi
(@jcorsetto73) reported
@Videotron ....client still waiting for invoice to be fixed correctly. I was told a few weeks ago "you dont seem to understand sir, the issue is fixed and will appear next bill". Well guess what i DO understand the problem and its videotron that doesnt seem to understand.
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Dharminder Moudgil
(@MoudgilD) reported
@Distributel What caused full province to go off, not sure if videotron is completely down which is impacting. Any more info would be appreciated
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Cristina Baz
(@baz_cristina) reported
@Videotron internet down again!!
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yannick
(@bourasssayannic) reported
@Videotron internet is down?