Vidéotron outages and service status in Mont-Royal, Quebec

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Vidéotron generated 2 outage signals in the last 24 hours around Mont-Royal, including 2 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
The most recent signal from this area was received May 30, 3:36 AM EDT.

Internet (74%)
Wi-fi (16%)
Total Blackout (5%)
TV (5%)

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Mont-Royal, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Mont-Royal, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Mont-Royal	Baseline
May 29, 3:20 PM EDT	0	0	0
May 29, 3:40 PM EDT	0	0	0
May 29, 4:00 PM EDT	0	0	0
May 29, 4:20 PM EDT	0	0	0
May 29, 4:40 PM EDT	0	0	0
May 29, 5:00 PM EDT	0	0	0
May 29, 5:20 PM EDT	0	0	0
May 29, 5:40 PM EDT	0	0	0
May 29, 6:00 PM EDT	0	0	0
May 29, 6:20 PM EDT	0	0	0
May 29, 6:40 PM EDT	0	0	0
May 29, 7:00 PM EDT	0	0	0
May 29, 7:20 PM EDT	0	0	0
May 29, 7:40 PM EDT	0	0	0
May 29, 8:00 PM EDT	0	0	0
May 29, 8:20 PM EDT	0	0	0
May 29, 8:40 PM EDT	0	0	0
May 29, 9:00 PM EDT	0	0	0
May 29, 9:20 PM EDT	0	0	0
May 29, 9:40 PM EDT	0	0	0
May 29, 10:00 PM EDT	0	0	0
May 29, 10:20 PM EDT	0	0	0
May 29, 10:40 PM EDT	0	0	0
May 29, 11:00 PM EDT	0	0	0
May 29, 11:20 PM EDT	0	0	0
May 29, 11:40 PM EDT	0	0	0
May 30, 12:00 AM EDT	0	0	0
May 30, 12:20 AM EDT	0	0	0
May 30, 12:40 AM EDT	0	0	0
May 30, 1:00 AM EDT	0	0	0
May 30, 1:20 AM EDT	0	0	0
May 30, 1:40 AM EDT	0	0	0
May 30, 2:00 AM EDT	0	0	0
May 30, 2:20 AM EDT	0	0	0
May 30, 2:40 AM EDT	0	0	0
May 30, 3:00 AM EDT	0	0	0
May 30, 3:20 AM EDT	0	0	0
May 30, 3:40 AM EDT	0	0	0
May 30, 4:00 AM EDT	0	0	0
May 30, 4:20 AM EDT	0	0	0
May 30, 4:40 AM EDT	0	0	0
May 30, 5:00 AM EDT	0	0	0
May 30, 5:20 AM EDT	0	0	0
May 30, 5:40 AM EDT	0	0	0
May 30, 6:00 AM EDT	0	0	0
May 30, 6:20 AM EDT	0	0	0
May 30, 6:40 AM EDT	0	0	0
May 30, 7:00 AM EDT	0	0	0
May 30, 7:20 AM EDT	0	0	0
May 30, 7:40 AM EDT	0	0	0
May 30, 8:00 AM EDT	0	0	0
May 30, 8:20 AM EDT	0	0	0
May 30, 8:40 AM EDT	0	0	0
May 30, 9:00 AM EDT	0	0	0
May 30, 9:20 AM EDT	0	0	0
May 30, 9:40 AM EDT	0	0	0
May 30, 10:00 AM EDT	0	0	0
May 30, 10:20 AM EDT	0	0	0
May 30, 10:40 AM EDT	0	0	0
May 30, 11:00 AM EDT	0	0	0
May 30, 11:20 AM EDT	0	0	0
May 30, 11:40 AM EDT	0	0	0
May 30, 12:00 PM EDT	0	0	0
May 30, 12:20 PM EDT	0	0	0
May 30, 12:40 PM EDT	0	0	0
May 30, 1:00 PM EDT	0	0	0
May 30, 1:20 PM EDT	0	0	0
May 30, 1:40 PM EDT	0	0	0
May 30, 2:00 PM EDT	0	0	0
May 30, 2:20 PM EDT	0	0	0
May 30, 2:40 PM EDT	0	0	0
May 30, 3:00 PM EDT	0	0	0
May 30, 3:20 PM EDT	0	0	0

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Mont-Royal, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, and Laval.

City	Problem Type	Report Time
Montréal	Internet	12 hours ago
Montréal	Internet	17 hours ago
Montréal	Internet	4 days ago
Montréal	Internet	10 days ago
Montréal	Wi-fi	10 days ago
Montréal	Internet	11 days ago

Nearby cities with recent reports

Montréal

3 recent signals

12 hours ago

Community Discussion

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Vidéotron Issues Reports Near Mont-Royal, Quebec

Latest outage, problems and issue reports in Mont-Royal and nearby locations:

Dan Carnelly (@dancarnelly) reported 1 minute ago from Montréal, Quebec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.
Richard E Flanagan (@phosfiend) reported 2 minutes ago from Montréal, Quebec
@Videotron internet seems to be down for folks in Hudson/St lazare
Nick Chrysanthakopoulos (@NickChrysantha1) reported 7 minutes ago from Montréal, Quebec
@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
Issa Sissoko (@IssaCheckmate) reported 8 minutes ago from Montréal, Quebec
@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.
martin lutteral 🇨🇦 (@mlutteral) reported 9 minutes ago from Montréal, Quebec
@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap
Jaaaaaayyyyy (@zerojay) reported 17 minutes ago from Montréal, Quebec
Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.
M▼RKDIEZ (@markdiez514) reported 21 minutes ago from Montréal, Quebec
@Videotron what’s going on with your internet wtf?!?!?
Sean Lloyd (@SeanLloyd93) reported 26 minutes ago from Montréal, Quebec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
sbg4evr (@sbg4evr) reported 27 minutes ago from Montréal, Quebec
@Videotron is service down? No Helix, no tv or internet access
Brommelier (@jonjerkone) reported 32 minutes ago from Westmount, Quebec
When a customer has a @videotron or @sympatico or @aol email 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩
Issa Sissoko (@IssaCheckmate) reported 33 minutes ago from Montréal, Quebec
@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol
jyseerys (@jayseereyes) reported 33 minutes ago from Montréal, Quebec
@Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.
Issa Sissoko (@IssaCheckmate) reported 39 minutes ago from Montréal, Quebec
I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?
Beth W (@bunnyette) reported 39 minutes ago from Montréal, Quebec
@Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service
Issa Sissoko (@IssaCheckmate) reported 40 minutes ago from Montréal, Quebec
@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.
Khai. 💉💉 💉 😷 (@sumtimw0ng) reported 42 minutes ago from Montréal, Quebec
Great. Videotron seems to be unstable. 3rd time losing connection today 🤌
Cee (@CeeFor) reported 45 minutes ago from Montréal, Quebec
@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.
Elephant Stone (@ElephantStoneHQ) reported 48 minutes ago from Montréal, Quebec
@MikeSidel @Videotron Sucks
Kristian Gravenor (@CoolopolisMTL) reported 48 minutes ago from Montréal, Quebec
@videotron no internet here at my home in NDG. Please fix
Issa Sissoko (@IssaCheckmate) reported 56 minutes ago from Montréal, Quebec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

stephanie 🌻 (@31to76) reported 7 minutes ago
is anyone’s videotron internet super slow? mine has been like this since yesterday but not sure if it’s just me.
🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported 8 minutes ago
@jacquesbegood @Videotron I was told by customer service that updates are being loaded so this may be a problem for a few weeks
Jeff Pappone 🇨🇦 (@jpappone) reported 13 minutes ago
Had a @Videotron account for two weeks. It’s already a total customer service ***********. #Bravo #Fail
🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported 14 minutes ago
@jacquesbegood @Videotron I was told by customer service that updates are being loaded so this may be a problem for a few weeks
Don Vinh (@DonaldVinh) reported 14 minutes ago
Anybody else’s @Videotron service 💩 ??? The feed is choppy. @BellSTC : do you have this issue ??
Gさん (@jimmiwilkir) reported 15 minutes ago
@Lenovo Either Lenovo cloud or someone is hacking into my internet on @Videotron . I moved the bios setting to USB first but network became the top item magically.
🦈 Daveyshark 🎵 doo doo doo doo doo 🎵 🦈 (@daveyshark42) reported 15 minutes ago
Anyone else having trouble with @Videotron today? It has cut out 3 times today. #montreal
Geoff Larsen (@GeoffLarsen) reported 17 minutes ago
@FreedomMobile Take me back to before internet. 3 weeks after you force me to convert to Videotron there is now an outage. This isn’t acceptable. I work from home and now can’t work. Do better.
James Somaeck (@somaeck) reported 17 minutes ago
I reached out to @Videotron today to inquire into contractual penalties for ending the services I have with them. I have no qualms with the product - it has been pretty good. #eSim and unified billing though are not available. A thread on what went down... 1/9
🇨🇦 Gary Simmons (@garysimmons) reported 21 minutes ago
@freedomsupport I'm moving to Montreal in May... Is there any chance we'll see an integration of the Videotron Quebec network that quickly so that I don't have to leave Freedom?