Vidéotron outages and service status in Mont-Royal, Quebec

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Vidéotron generated 3 outage signals in the last 24 hours around Mont-Royal, including 3 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
The most recent signal from this area was received Apr 9, 9:16 PM EDT.

Internet (59%)
Wi-fi (20%)
Total Blackout (9%)
TV (8%)
E-mail (5%)

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Mont-Royal, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Mont-Royal, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Mont-Royal	Baseline
Apr 9, 10:00 AM EDT	0	0	0
Apr 9, 10:20 AM EDT	0	0	0
Apr 9, 10:40 AM EDT	0	0	0
Apr 9, 11:00 AM EDT	0	0	0
Apr 9, 11:20 AM EDT	0	0	0
Apr 9, 11:40 AM EDT	0	0	0
Apr 9, 12:00 PM EDT	0	0	0
Apr 9, 12:20 PM EDT	0	0	0
Apr 9, 12:40 PM EDT	0	0	0
Apr 9, 1:00 PM EDT	0	0	0
Apr 9, 1:20 PM EDT	0	0	0
Apr 9, 1:40 PM EDT	0	0	0
Apr 9, 2:00 PM EDT	0	0	0
Apr 9, 2:20 PM EDT	0	0	0
Apr 9, 2:40 PM EDT	0	0	0
Apr 9, 3:00 PM EDT	0	0	0
Apr 9, 3:20 PM EDT	0	0	0
Apr 9, 3:40 PM EDT	0	0	0
Apr 9, 4:00 PM EDT	0	0	0
Apr 9, 4:20 PM EDT	0	0	0
Apr 9, 4:40 PM EDT	0	0	0
Apr 9, 5:00 PM EDT	0	0	0
Apr 9, 5:20 PM EDT	0	0	0
Apr 9, 5:40 PM EDT	0	0	0
Apr 9, 6:00 PM EDT	0	0	0
Apr 9, 6:20 PM EDT	0	0	0
Apr 9, 6:40 PM EDT	0	0	0
Apr 9, 7:00 PM EDT	0	0	0
Apr 9, 7:20 PM EDT	0	0	0
Apr 9, 7:40 PM EDT	0	0	0
Apr 9, 8:00 PM EDT	0	0	0
Apr 9, 8:20 PM EDT	0	0	0
Apr 9, 8:40 PM EDT	0	0	0
Apr 9, 9:00 PM EDT	0	0	0
Apr 9, 9:20 PM EDT	0	0	0
Apr 9, 9:40 PM EDT	0	0	0
Apr 9, 10:00 PM EDT	0	0	0
Apr 9, 10:20 PM EDT	0	0	0
Apr 9, 10:40 PM EDT	0	0	0
Apr 9, 11:00 PM EDT	0	0	0
Apr 9, 11:20 PM EDT	0	0	0
Apr 9, 11:40 PM EDT	0	0	0
Apr 10, 12:00 AM EDT	0	0	0
Apr 10, 12:20 AM EDT	0	0	0
Apr 10, 12:40 AM EDT	0	0	0
Apr 10, 1:00 AM EDT	0	0	0
Apr 10, 1:20 AM EDT	0	0	0
Apr 10, 1:40 AM EDT	0	0	0
Apr 10, 2:00 AM EDT	0	0	0
Apr 10, 2:20 AM EDT	0	0	0
Apr 10, 2:40 AM EDT	0	0	0
Apr 10, 3:00 AM EDT	0	0	0
Apr 10, 3:20 AM EDT	0	0	0
Apr 10, 3:40 AM EDT	0	0	0
Apr 10, 4:00 AM EDT	0	0	0
Apr 10, 4:20 AM EDT	0	0	0
Apr 10, 4:40 AM EDT	0	0	0
Apr 10, 5:00 AM EDT	0	0	0
Apr 10, 5:20 AM EDT	0	0	0
Apr 10, 5:40 AM EDT	0	0	0
Apr 10, 6:00 AM EDT	0	0	0
Apr 10, 6:20 AM EDT	0	0	0
Apr 10, 6:40 AM EDT	0	0	0
Apr 10, 7:00 AM EDT	0	0	0
Apr 10, 7:20 AM EDT	0	0	0
Apr 10, 7:40 AM EDT	0	0	0
Apr 10, 8:00 AM EDT	0	0	0
Apr 10, 8:20 AM EDT	0	0	0
Apr 10, 8:40 AM EDT	0	0	0
Apr 10, 9:00 AM EDT	0	0	0
Apr 10, 9:20 AM EDT	0	0	0
Apr 10, 9:40 AM EDT	0	0	0
Apr 10, 10:00 AM EDT	0	0	0

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Mont-Royal, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, and Laval.

City	Problem Type	Report Time
Montréal	Internet	13 hours ago
Montréal	Internet	14 hours ago
Montréal	Internet	14 hours ago
Montréal	Internet	7 days ago
Montréal	Internet	7 days ago
Montréal	Wi-fi	12 days ago

Nearby cities with recent reports

Montréal

4 recent signals

13 hours ago

Community Discussion

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Vidéotron Issues Reports Near Mont-Royal, Quebec

Latest outage, problems and issue reports in Mont-Royal and nearby locations:

Jaaaaaayyyyy (@zerojay) reported 3 minutes ago from Montréal, Quebec
@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?
Katelyn Thomas (@katelynvthomas) reported 10 minutes ago from Westmount, Quebec
I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.
jyseerys (@jayseereyes) reported 12 minutes ago from Montréal, Quebec
@Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.
martin lutteral 🇨🇦 (@mlutteral) reported 14 minutes ago from Montréal, Quebec
Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots
Ahsan. (@Iqballer69) reported 17 minutes ago from Montréal, Quebec
@MikeyZwonok @Bell @Videotron Need to do that switch too man @Bell is always a let down lol internet always going on and off randomly
Issa Sissoko (@IssaCheckmate) reported 18 minutes ago from Montréal, Quebec
@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol
Richard E Flanagan (@phosfiend) reported 20 minutes ago from Montréal, Quebec
@Videotron internet seems to be down for folks in Hudson/St lazare
martin lutteral 🇨🇦 (@mlutteral) reported 22 minutes ago from Montréal, Quebec
@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap
jyseerys (@jayseereyes) reported 25 minutes ago from Montréal, Quebec
@Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.
Felipe PJ (@fjvost) reported 36 minutes ago from Montréal, Quebec
Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown
Issa Sissoko (@IssaCheckmate) reported 39 minutes ago from Montréal, Quebec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
Jaaaaaayyyyy (@zerojay) reported 39 minutes ago from Montréal, Quebec
Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.
Kathy M (@kathym425) reported 39 minutes ago from Montréal, Quebec
@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.
Droussy 🎙🔥 (@DroussyBabe) reported 46 minutes ago from Montréal, Quebec
Fix this **** Now !! @Videotron #enjeuxmajeurs
Issa Sissoko (@IssaCheckmate) reported 46 minutes ago from Montréal, Quebec
@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.
martin lutteral 🇨🇦 (@mlutteral) reported 47 minutes ago from Montréal, Quebec
@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.
Dan Carnelly (@dancarnelly) reported 49 minutes ago from Montréal, Quebec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.
Amanda (@wild_one1998) reported 53 minutes ago from Montréal, Quebec
@Videotron Both cable boxes in the house went down last night, and are still down now
Cee (@CeeFor) reported 56 minutes ago from Montréal, Quebec
@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.
Khai. 💉💉 💉 😷 (@sumtimw0ng) reported 58 minutes ago from Montréal, Quebec
Great. Videotron seems to be unstable. 3rd time losing connection today 🤌

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

Arka Chatterjee (@arkachatter1986) reported 6 minutes ago
@Videotron You seem to be getting worser by the day , maybe the monopoly is catching up to you ... Every day my internet is down for 2 to 3 times.
Commissioner Miner (@fanCRTCProfling) reported 7 minutes ago
So Bell, Cogeco, Videotron and CNOC wanted a cartel where everyone must be paying CNOC members to wholesale internet at affordable rates. **** CNOC. For Bell Cogeco, Rogers & Videotron to push this, they sure as hell want protection from another bundle player. No denying that.
⭐️Marigaka⭐️|| 🎂BIRTHDAY MONTH 🎂 (@Marigakaa) reported 8 minutes ago
@DaxerAivi It actually finish downloading during the night😭 Bro Vidéotron SUCKS
Will (@Scrip_t3d) reported 10 minutes ago
@Videotron Will you reset bonus monthly/yearly data? It would be unfair to have lost a good percentage of it due to internet being down.
Amelie Leah (@melievisuals) reported 15 minutes ago
Anyone else with Videotron/Helix having issues?
Derek Kilian (@DerekJKilian) reported 19 minutes ago
@Videotron I guess they still can’t do math… With all the people without service I CANNOT believe them. How do they calculate their efficiency? Je crois qu’ils ne savent pas calculer… Avec toutes les personnes qui n’ont pas de services, je ne les CROIS PLUS!
Chris (@Silverxx27) reported 21 minutes ago
@FreedomMobile Get your internet services working constantly down for long periods wont be sticking with you guys this is a joke since videotron buy freedom hello big boy companies again
sasksailortech75 (@sasksailortech1) reported 23 minutes ago
@senstalk_ What is the last inch provider? Bell Fibe? Rogers? VideoTron? Cell data? Honestly the signal is switched through so many possible networks it is hard to know where the bad network is? My current one is @Rogers CO-AX and it is 5 min delayed.
Fluxtrot (@fluxtrot) reported 23 minutes ago
@Videotron Obviously I have to call Videotron personally... No ****! Unverified account... Signed by Joe-Rainbow-Cat-Face... Nobody would take that seriously.
Miss McSilly | Montréal, Qc (@MissMcSilly) reported 24 minutes ago from Renaud, Quebec
If you decide to register your business and need a provider PLEASE DO NOT USE @Videotron They are the worst. Overpriced and their customer service is the worst. I’ve been on the line over 1h 30 and they keep transferring me like a ping pong ball! 🏓