Vidéotron

Vidéotron Outage Report in Mont-Royal, Montréal, Québec

Some problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Mont-Royal, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Mont-Royal and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Mont-Royal, Montréal, Québec 01/11/2026 21:00

January 11: Problems at Vidéotron

Vidéotron is having issues since 03:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. TV (8%)

    TV (8%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Mont-Royal, Montréal, Québec

The most recent Vidéotron outage reports came from the following cities: Montréal, Longueuil, Laval, Brossard, LaSalle, Dorval, La Prairie, Saint-Constant, Pierrefonds, Châteauguay, Dollard-Des Ormeaux, Castle Gardens and Mont-Royal.

Loading map, please wait...
City Problem Type Report Time
CanadaMontréal TV
CanadaLongueuil Internet
CanadaLongueuil Internet
CanadaLaval Internet
CanadaLaval Wi-fi
CanadaLongueuil Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Mont-Royal, Québec

Latest outage, problems and issue reports in Mont-Royal and nearby locations:

  • IssaCheckmate Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec

    @Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

  • mlutteral martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Québec

    @Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

  • mlutteral martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Québec

    Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

  • KittEdotca KitEdotca (@KittEdotca) reported from Westmount, Québec

    @Videotron so, erm, you’re internet is down?

  • NickChrysantha1 Nick Chrysanthakopoulos (@NickChrysantha1) reported from Montréal, Québec

    @fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

  • IssaCheckmate Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec

    I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

  • sumtimw0ng khai (@sumtimw0ng) reported from Montréal, Québec

    Hm, Videotron Internet is unstable tonight...

  • IssaCheckmate Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec

    @sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

  • IssaCheckmate Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec

    @Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

  • mtn_carnet m@rie (@mtn_carnet) reported from Montréal, Québec

    @Videotron Service internet.

  • badrmasri Badr S. Masri (@badrmasri) reported from Laval, Québec

    @Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?

  • IssaCheckmate Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec

    @Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

  • piccologang 🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported from Dollard-Des Ormeaux, Québec

    Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.

  • SeanLloyd93 Sean Lloyd (@SeanLloyd93) reported from Montréal, Québec

    @Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

  • piccologang 🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported from Dollard-Des Ormeaux, Québec

    When Videotron calls you to solve your problems, but actually doesn't lmao.

  • piccologang 🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported from Dollard-Des Ormeaux, Québec

    @Videotron has the worst customer service.

  • sbg4evr sbg4evr (@sbg4evr) reported from Montréal, Québec

    @JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

  • kathym425 Kathy M (@kathym425) reported from Montréal, Québec

    @lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

  • dirtydinarzo Tom (@dirtydinarzo) reported from Kirkland, Québec

    @KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi

  • mlutteral martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Québec

    @Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • d_y_l_a_n_l Dylan (@d_y_l_a_n_l) reported

    @Videotron Hi, still no service at my address at H3W 1W8. Is there a way I can find out if this is a zone outage or specific to my wiring? Thanks!

  • tolastrit Astrit Tollovina (@tolastrit) reported

    @Videotron Power supply at my home never went off, but internet was disconnected 8 hours after the freezing rain. I called the next day, the rep said by 2pm should have the internet back, a day later and nothing yet can’t even call because the line is busy. Go figure !

  • Ash236004717712 Ash (@Ash236004717712) reported

    @Videotron i swear to god it’s been 2 days of no service or wifi u guys better hurry ******** up this is not normal

  • ZipCableTray Zip Cable Tray Systems Inc. (@ZipCableTray) reported

    @Videotron, our company is at 573 Delmar, Pointe-Claire. H9R4A9. Our internet &VOIP phone system is out. We have very sketchy cell service and of course, no Internet access either. Can you send someone to check this situation?

  • stgermy Saint Germain 🗽 ⚖️ 🕊️ 🌻 (@stgermy) reported

    @Videotron No service at H8S

  • montreal_girl Woman in tech against the woke ideology (@montreal_girl) reported

    @Videotron TekSavvy is being totally screwed right now, they cannot even reach you., they get a busy signal 24 hours a day. They use your network. Mostly no internet for a few days now. This sucks for people who work from home.

  • shadyspirit Spiros Platon (@shadyspirit) reported

    @Videotron power came back, but Helix is down.

  • FightForeverMTL Marie but screaming in Québécois (@FightForeverMTL) reported

    Wishing the Videotron employee who, instead of helping me fix a long-standing problem, offered the shittiest half assed solution that's been tried no less than 6 times without success a very "get hit by a ******* bus"

  • McGrizzOfficial McGrizz (@McGrizzOfficial) reported

    @Videotron You guys shutting down services when everything was working is mindblowing to me. Dont get me those ice storm excuse when its past 32h after the storm and its only now we get cut??

  • That_Feral_Nez Gregory Fischer-Rush (@That_Feral_Nez) reported

    @Videotron What a joke, some how your competitors don’t need power to operate as everyone with Bell still has internet. I now know that your joke of a company is more interested in lending your network out to fly by night cheap *** companies rather than your 1st party cleints.