Vidéotron outages and service status in Québec, Quebec

Problems in the last 24 hours in Québec, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Québec, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (59%)
• Wi-fi (19%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Québec, Quebec

The most recent Vidéotron outage reports came from the following cities: Lévis.

City	Problem Type	Report Time
Lévis	E-mail	18 days ago
Lévis	Internet	29 days ago
Québec	Internet	3 months ago
Québec	Wi-fi	5 months ago
Québec	Internet	6 months ago
Québec	Internet	6 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Québec, Quebec

Latest outage, problems and issue reports in Québec and nearby locations:

• 
  John G (@madhi19) reported 11 minutes ago from Québec, Quebec

  Well there goes the internet. Surprising that it lasted this long while tv was down. #Videotron

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jones (@Jones18057991) reported 6 minutes ago

  @Videotron Therefore, I don’t think a status update as to when service will be restored is not an unreasonable expectation. This allows us as customers to make arrangements as needed. Last i checked, Videotron is not paying for me to take a sick day from work…

• 
  Dave (@parkerbaby2000) reported 8 minutes ago

  @Videotron hello where is the internet, no service since 2 days now, this is not good

• 
  Santana Robert (@SantandreaBob) reported 9 minutes ago

  @Videotron No internet and Helix in Vimont Laval, when can we expect the service to resume?

• 
  Zip Cable Tray Systems Inc. (@ZipCableTray) reported 14 minutes ago

  @Videotron, our company is at 573 Delmar, Pointe-Claire. H9R4A9. Our internet &VOIP phone system is out. We have very sketchy cell service and of course, no Internet access either. Can you send someone to check this situation?

• 
  Gregory Fischer-Rush (@That_Feral_Nez) reported 22 minutes ago

  @Videotron so glad i decided to stay loyal to your farcical service instead of going to Bell when everyone told me to. Losing two ******* days of work because whatever “engineers” you hired to restore the network got their credentials at the dollar store is fun.

• 
  Woman in tech against the woke ideology (@montreal_girl) reported 23 minutes ago

  @Videotron TekSavvy is being totally screwed right now, they cannot even reach you., they get a busy signal 24 hours a day. They use your network. Mostly no internet for a few days now. This sucks for people who work from home.

• 
  Philby Bear (@fiddlersgreen92) reported 24 minutes ago

  What data I’m getting on my phone is limited as hell; the storm’s messed with our service provider (Videotron), seems like.

• 
  THESPORTSGUY (@IMFROMCANADAEH) reported 26 minutes ago

  @Videotron An outage map is DEFINITELY something you need to work on. I appreciate the unlimited data on my phone but I cannot run my other 20 devices tethered to it. I hope I am not required to call AGAIN to get compensation. This should be automatic for all customers.

• 
  Chris Fraser (@iamchrisfraser) reported 26 minutes ago

  @TheSlasherChick @Videotron I’m on Fido. I’ve been doing speed checks since we lost power. I assume the network is so overloaded as we’re all trying to stream things instead of using the home internet (because all our routers are down).

• 
  Sandeep Banerjee (@shonedeep) reported 27 minutes ago

  @Videotron No service at H2J 3N4