Vidéotron Outage Report in Québec, Québec
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Québec, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Québec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (74%)
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Wi-fi (10%)
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Total Blackout (7%)
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TV (4%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Québec, Québec
The most recent Vidéotron outage reports came from the following cities: Lévis.
| City | Problem Type | Report Time |
|---|---|---|
 Lévis |
Internet | |
| Québec |
Internet | |
| Québec |
Internet | |
| Québec |
TV | |
| Québec |
Internet | |
| Lévis |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Québec, Québec
Latest outage, problems and issue reports in Québec and nearby locations:
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John G
(@madhi19) reported
from
Québec, Québec
@1HabRising I'm pissed I was mad at Videotron yesterday for the service outage... There was no rush guys sorry... I could have skipped that one and read a book or something. The new @HardcoreHistory should drop any moment now.
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John G
(@madhi19) reported
from
Québec, Québec
Well there goes the internet. Surprising that it lasted this long while tv was down. #Videotron
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Pelukita
(@Pelukiiita) reported
@Videotron This is ridiculous!!! Now you guys are not even answering the phone!!! It’s been two days now. I get that it’s Easter but you guys better fix the problem today.
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Brian Mahoney @Brian_Mahoney@mas.to
(@_BrianMahoney) reported
@FidoSolutions What's to go over? I paid you $49.46 for four and a half years, no problem. Now it's $51.46 because Rogers bought Shaw. Hell, I'm not paying for that. @Videotron offers a much better plan for $50.00. 20 Gigs! @freedomsupport is up next.
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Nolan Rogerson
(@NolanPDX) reported
@Videotron Still down H1Y 1N4
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FraFra
(@FrankPatulli) reported
@Videotron I understand your present goal is to resolve the issues asap. Unhappy customers create unpleasant customer service work. With that said, it shows you have an inferior structure compared to Bell and furthermore, unprepared to handle such an outage in a timely manner.
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Zip Cable Tray Systems Inc.
(@ZipCableTray) reported
@Videotron Our companies (Zip Cable Tray Systems) service address is 573 Avenue Delmar, Pointe-Claire, H9R 4A9. We have had no Internet since Thursday. When will it be restored please, because we have no phones as well (VOIP)?
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Mario Romero
(@PeruFlashback) reported
@StuntmanStutzle @Videotron I called them and they told me that we can apply for a credit only if the service has been down for more than 48 hours. And the credit is not automatic, you have to call and ask for it. Incredible.
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carmax
(@carmax74905256) reported
@Videotron After 34 years with Videotron, I am now looking to go back to Bell. I have been without service since Wednesday, & my power was restored. Can get no answers. Wait times on support are ridiculous. I get it, massive storm, but still. I called Rogers last night, connected in 1 min.
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Melanie & Co.
(@MelanieGali) reported
@Videotron Pierrefonds here, electricity back since more than 24hrs, but not connection to Internet since Wednesday afternoon. I don’t believe 60% of custumer who had it down regained it.
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Diego Garcia
(@Diegfegar05) reported
@Videotron how long until the service is back in Anjou…its been 3 days #BellisBetter
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Ellie A.
(@Magic_62422) reported
@Videotron Power is back in TMR, yet no Videotron Internet. 🥺 Can we please have an estimate of how long it will take for it to be restored? Meanwhile, I'm on hold for 55 min. Waiting to speak to Videotron cust.service....