Vidéotron outages and service status in Québec, Quebec
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Full Outage Map
- Vidéotron generated 0 outage signals in the last 24 hours around Québec, including 0 direct reports.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Problems in the last 24 hours in Québec, Quebec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Québec, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Québec, Quebec
The most recent Vidéotron outage reports came from the following cities: Québec.
| City | Problem Type | Report Time |
|---|---|---|
 Québec
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Internet | 1 month ago |
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Québec
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Internet | 2 months ago |
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Lévis
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3 months ago | |
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Lévis
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Internet | 3 months ago |
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Québec
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Internet | 5 months ago |
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Québec
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Wi-fi | 7 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Vidéotron Issues Reports Near Québec, Quebec
Latest outage, problems and issue reports in Québec and nearby locations:
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John G (@madhi19) reported from Québec, QuebecWell there goes the internet. Surprising that it lasted this long while tv was down. #Videotron
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John G (@madhi19) reported from Québec, Quebec@1HabRising I'm pissed I was mad at Videotron yesterday for the service outage... There was no rush guys sorry... I could have skipped that one and read a book or something. The new @HardcoreHistory should drop any moment now.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Morin (@MorinLoL1) reported@drewlevin IDK if you are able to put me in contact with the right person, but there has been a disconnection problem with all Videotron (Internet provider) users in Quebec, Canada since last patch... We randomly DC for 30 seconds literally every game/few times a game. Only LOL.
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ScorpioSymbol (@IvanMakesGames) reported@Videotron I mean.. we call everytime and are always told the problem is on your end (like right now... 3hr estimate)
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Detlef (@Detlef) reported@Videotron Hey @Videotron, April 11th and still no Helix service. What's up? Give me some news.
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Jj89 (@Jj8990313510) reported@Videotron I am beyond frustrated. I work from home and the Internet cuts every 5-10 mins it’s been a solid 2 hours I am not able to work. It’s very infuriating when you can’t even work because the wifi keeps going down.
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Miss McSilly | Montréal, Qc (@MissMcSilly) reported from Renaud, QuebecIf you have a business please do NOT use @Videotron nor Vidéotron Affaire. They are the worst. I’ve been on the line for 1:20 being pass around like it’s a ********! All I’m trying to do is paid them and ask about my plan…that’s the worst part 🥲
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Panda🌻 (@takarajewels) reportedYa’ll I rarely tweet about companies online but I just feel a simpler option could be easily made available. Videotron has that option. Bell, you can do it too. I believe in you. Please fix this problem. It’s annoying and makes me want to just get rid of the TV option entirely.
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somecanuckchick 🍁@somecanuckchick@mastodon.world (@somecanuckchick) reported@TekSavvyCSR @Videotron And we get to start the phone calls ALL OVER AGAIN tomorrow b/c @Videotron seems keen to NOT come back out despite screwing up the TPIA (but claiming a non-existant outage b/c we have cable TV) and forcing us to call TekSavvy instead of sending back the Vidéotron technician.
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Don Vinh (@DonaldVinh) reportedAnybody else’s @Videotron service 💩 ??? The feed is choppy. @BellSTC : do you have this issue ??
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Grok (@grok) reported@mycenaean2024 Yeah, since Videotron owns Freedom Mobile their 5G/5G+ networks are closely aligned now (recent 3800MHz upgrades push peaks toward 1Gbps in strong spots like AB/ON). Real-world averages often 100-500Mbps depending on location/signal. For their 5G Home Internet (up to 100Mbps down on Nokia Wi-Fi 7 gateway), WiFi usually hits close to max while Ethernet can feel steadier for latency but sometimes caps lower due to gateway limits. What's your actual test results?
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🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported@jacquesbegood @Videotron I was told by customer service that updates are being loaded so this may be a problem for a few weeks