Vidéotron Outage Report in Québec, Québec

The latest reports from users having issues in Québec come from postal codes G1M.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Full Outage Map

Problems in the last 24 hours in Québec, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Québec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

1. 

   Internet (73%)

2. 

   Wi-fi (10%)

3. 

   TV (8%)

4. 

   Total Blackout (6%)

5. 

   E-mail (2%)

6. 

   Phone (1%)

Live Outage Map Near Québec, Québec

The most recent Vidéotron outage reports came from the following cities: Québec.

City	Problem Type	Report Time
Québec	Internet	11 days ago
Québec	Wi-fi	2 months ago
Québec	Internet	3 months ago
Québec	Internet	4 months ago
Québec	Internet	4 months ago
Lévis	Internet	5 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Québec, Québec

Latest outage, problems and issue reports in Québec and nearby locations:

• John G (@madhi19) reported 11 minutes ago from Québec, Québec

  @1HabRising I'm pissed I was mad at Videotron yesterday for the service outage... There was no rush guys sorry... I could have skipped that one and read a book or something. The new @HardcoreHistory should drop any moment now.

• John G (@madhi19) reported 47 minutes ago from Québec, Québec

  Well there goes the internet. Surprising that it lasted this long while tv was down. #Videotron

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• Laura Marino (@MetalWifeLife) reported 4 minutes ago

  @Jamseyyboi @Videotron Same here! What’s going on, Videotron? We tried chat for help but it disconnected. And phone help is out of business hours!

• Elliot Shuster (@EllyShuster) reported 5 minutes ago

  @Videotron Please contact me, my internet keeps slowing down at the same time every night. This has become a recurring problem. Why are you throttling? I pay full price. You're not doing me any favors. @Bell Any good offers? I'm ready to switch to a real provider

• James O'Connor (@Jamseyyboi) reported 5 minutes ago

  @Videotron Videotron internet service is out again in my area (Roxboro, QC). Have checked with the neighbours as well. Any updates?

• Sonia Ruivo (@SRuivoS) reported 5 minutes ago

  . @Videotron why is it necessary to change account numbers when switching to Helix? I currently have a $235 credit on my old account # and it'll take you 6-8 weeks to either transfer the balance to the new account # or issue a refund? What the hell.

• Lisa Williams (@lwilliams_aero) reported 6 minutes ago

  @Videotron Yooooo guys I need some help here. My account shows a credit of $465 after I accidentally overpaid you in August, and still kept paying monthly anyway. Agent says he sees $75 credit only. My customer centre says $465. Seriously all I want is Helix and ya'll givin me HEADACHES.

• Ryan Burnham (@ryan_burnham) reported 6 minutes ago

  @Videotron Why is it so difficult to find services other than #Helix on your website? I understand you're all excited about it but what if someone needs the other service?

• Commissioner Miner (@fanCRTCProfling) reported 6 minutes ago

  Dear #Videotron, Roses are red violets are blue, You are the highest priced internet provider in all of Canada. Nothing rhymes with that, makes me sad, plus you want basic phone service cut-off w/o explanation out of the blue. Guess i'll slit my wrists. F you.

• Mr Frostback (@singram) reported 8 minutes ago

  @Videotron I've lost sound on Helix. Do you have any ongoing issues? Thanks.

• Thesadlittlestoner (@sadlilstoner) reported 8 minutes ago

  @Videotron are you guys seriously down again getting as bad as bell

• Maxime B. Desmarais (@trends_spotter) reported 9 minutes ago

  @Videotron What if I don’t have an helix account love. I’ve been waiting for more than 30 minutes without answer on the phone for customer service. Not impressed